diff --git a/.gitattributes b/.gitattributes index a6344aac8c09253b3b630fb776ae94478aa0275b..0fda104c441ee62b1f4b411b1cffdaa635a88bd9 100644 --- a/.gitattributes +++ b/.gitattributes @@ -33,3 +33,6 @@ saved_model/**/* filter=lfs diff=lfs merge=lfs -text *.zip filter=lfs diff=lfs merge=lfs -text *.zst filter=lfs diff=lfs merge=lfs -text *tfevents* filter=lfs diff=lfs merge=lfs -text +outputs/aspect_comparison.png filter=lfs diff=lfs merge=lfs -text +outputs/menu_sentiment.png filter=lfs diff=lfs merge=lfs -text +test_aspects.png filter=lfs diff=lfs merge=lfs -text diff --git a/.github/workflows/update_space.yml b/.github/workflows/update_space.yml new file mode 100644 index 0000000000000000000000000000000000000000..67dbc84e4e59320a7c98b94460eb976e5cd2984f --- /dev/null +++ b/.github/workflows/update_space.yml @@ -0,0 +1,28 @@ +name: Run Python script + +on: + push: + branches: + - main + +jobs: + build: + runs-on: ubuntu-latest + + steps: + - name: Checkout + uses: actions/checkout@v2 + + - name: Set up Python + uses: actions/setup-python@v2 + with: + python-version: '3.9' + + - name: Install Gradio + run: python -m pip install gradio + + - name: Log in to Hugging Face + run: python -c 'import huggingface_hub; huggingface_hub.login(token="${{ secrets.hf_token }}")' + + - name: Deploy to Spaces + run: gradio deploy diff --git a/.gitignore b/.gitignore new file mode 100644 index 0000000000000000000000000000000000000000..42e903996e449c12625f4b3519d038fc70a3d4c4 --- /dev/null +++ b/.gitignore @@ -0,0 +1,39 @@ +# Python +__pycache__/ +*.pyc +*.pyo +*.pyd +.Python +*.so +*.egg +*.egg-info/ +dist/ +build/ +venv/ +env/ + +# IDE +.vscode/ +.idea/ +*.swp +*.swo + +# Project specific +chromedriver-linux64/ +chromedriver-linux64.zip* +*.log +debug_*.html +page_source.html + +# Data +data/processed/* +!data/processed/.gitkeep + +# Temp files +*.tmp +test_*.py +debug_*.py +scraped_reviews.json + +# Environment +.env diff --git a/.gradio/certificate.pem b/.gradio/certificate.pem new file mode 100644 index 0000000000000000000000000000000000000000..b85c8037f6b60976b2546fdbae88312c5246d9a3 --- /dev/null +++ b/.gradio/certificate.pem @@ -0,0 +1,31 @@ +-----BEGIN CERTIFICATE----- +MIIFazCCA1OgAwIBAgIRAIIQz7DSQONZRGPgu2OCiwAwDQYJKoZIhvcNAQELBQAw +TzELMAkGA1UEBhMCVVMxKTAnBgNVBAoTIEludGVybmV0IFNlY3VyaXR5IFJlc2Vh +cmNoIEdyb3VwMRUwEwYDVQQDEwxJU1JHIFJvb3QgWDEwHhcNMTUwNjA0MTEwNDM4 +WhcNMzUwNjA0MTEwNDM4WjBPMQswCQYDVQQGEwJVUzEpMCcGA1UEChMgSW50ZXJu +ZXQgU2VjdXJpdHkgUmVzZWFyY2ggR3JvdXAxFTATBgNVBAMTDElTUkcgUm9vdCBY +MTCCAiIwDQYJKoZIhvcNAQEBBQADggIPADCCAgoCggIBAK3oJHP0FDfzm54rVygc +h77ct984kIxuPOZXoHj3dcKi/vVqbvYATyjb3miGbESTtrFj/RQSa78f0uoxmyF+ +0TM8ukj13Xnfs7j/EvEhmkvBioZxaUpmZmyPfjxwv60pIgbz5MDmgK7iS4+3mX6U +A5/TR5d8mUgjU+g4rk8Kb4Mu0UlXjIB0ttov0DiNewNwIRt18jA8+o+u3dpjq+sW +T8KOEUt+zwvo/7V3LvSye0rgTBIlDHCNAymg4VMk7BPZ7hm/ELNKjD+Jo2FR3qyH +B5T0Y3HsLuJvW5iB4YlcNHlsdu87kGJ55tukmi8mxdAQ4Q7e2RCOFvu396j3x+UC +B5iPNgiV5+I3lg02dZ77DnKxHZu8A/lJBdiB3QW0KtZB6awBdpUKD9jf1b0SHzUv +KBds0pjBqAlkd25HN7rOrFleaJ1/ctaJxQZBKT5ZPt0m9STJEadao0xAH0ahmbWn +OlFuhjuefXKnEgV4We0+UXgVCwOPjdAvBbI+e0ocS3MFEvzG6uBQE3xDk3SzynTn +jh8BCNAw1FtxNrQHusEwMFxIt4I7mKZ9YIqioymCzLq9gwQbooMDQaHWBfEbwrbw +qHyGO0aoSCqI3Haadr8faqU9GY/rOPNk3sgrDQoo//fb4hVC1CLQJ13hef4Y53CI +rU7m2Ys6xt0nUW7/vGT1M0NPAgMBAAGjQjBAMA4GA1UdDwEB/wQEAwIBBjAPBgNV +HRMBAf8EBTADAQH/MB0GA1UdDgQWBBR5tFnme7bl5AFzgAiIyBpY9umbbjANBgkq +hkiG9w0BAQsFAAOCAgEAVR9YqbyyqFDQDLHYGmkgJykIrGF1XIpu+ILlaS/V9lZL +ubhzEFnTIZd+50xx+7LSYK05qAvqFyFWhfFQDlnrzuBZ6brJFe+GnY+EgPbk6ZGQ +3BebYhtF8GaV0nxvwuo77x/Py9auJ/GpsMiu/X1+mvoiBOv/2X/qkSsisRcOj/KK +NFtY2PwByVS5uCbMiogziUwthDyC3+6WVwW6LLv3xLfHTjuCvjHIInNzktHCgKQ5 +ORAzI4JMPJ+GslWYHb4phowim57iaztXOoJwTdwJx4nLCgdNbOhdjsnvzqvHu7Ur +TkXWStAmzOVyyghqpZXjFaH3pO3JLF+l+/+sKAIuvtd7u+Nxe5AW0wdeRlN8NwdC +jNPElpzVmbUq4JUagEiuTDkHzsxHpFKVK7q4+63SM1N95R1NbdWhscdCb+ZAJzVc +oyi3B43njTOQ5yOf+1CceWxG1bQVs5ZufpsMljq4Ui0/1lvh+wjChP4kqKOJ2qxq +4RgqsahDYVvTH9w7jXbyLeiNdd8XM2w9U/t7y0Ff/9yi0GE44Za4rF2LN9d11TPA +mRGunUHBcnWEvgJBQl9nJEiU0Zsnvgc/ubhPgXRR4Xq37Z0j4r7g1SgEEzwxA57d +emyPxgcYxn/eR44/KJ4EBs+lVDR3veyJm+kXQ99b21/+jh5Xos1AnX5iItreGCc= +-----END CERTIFICATE----- diff --git a/README.md b/README.md index 453652e058bbf8481134c60b2280e096582d3894..5fa946b729c01adca24e3ead78cc1c72282341bb 100644 --- a/README.md +++ b/README.md @@ -1,12 +1,651 @@ --- -title: Restaurant Intelligence Agent -emoji: ๐Ÿ“ˆ -colorFrom: green -colorTo: blue +title: restaurant-intelligence-agent +app_file: src/ui/gradio_app.py sdk: gradio -sdk_version: 6.0.1 -app_file: app.py -pinned: false +sdk_version: 6.0.0 --- +# ๐Ÿฝ๏ธ Restaurant Intelligence Agent -Check out the configuration reference at https://huggingface.co/docs/hub/spaces-config-reference +**AI-powered autonomous analysis of restaurant reviews with MCP integration** + +Built for Anthropic MCP 1st Birthday Hackathon - Track 2: Agent Apps | Category: Productivity + +--- + +## ๐ŸŽฏ What It Does + +An autonomous AI agent that scrapes restaurant reviews from OpenTable, performs comprehensive NLP analysis, and generates actionable business intelligence for restaurant stakeholders. No manual intervention required - the agent plans, executes, and delivers insights automatically. + +**Key Capabilities:** +- ๐Ÿค– **Autonomous Agent Architecture** - Self-planning and self-executing analysis pipeline +- ๐Ÿ” **Dynamic Discovery** - AI identifies menu items and aspects (no hardcoded keywords) +- โšก **Optimized Processing** - 50% API cost reduction through unified extraction +- ๐Ÿ“Š **Multi-Stakeholder Insights** - Role-specific summaries for Chefs and Managers +- ๐Ÿ”ง **MCP Integration** - Extensible tools for reports, Q&A, and visualizations +- ๐Ÿ’ฐ **Production-Ready** - Handles 1000+ reviews at ~$2-3 per restaurant + +--- + +## ๐Ÿ“… Development Timeline (Days 1-12 Complete) + +### **Days 1-3: Data Collection & Processing** +**Objective:** Build production-ready scraper and data pipeline + +**Completed:** +- OpenTable scraper using Selenium WebDriver +- Full pagination support (handles multi-page reviews) +- Dynamic URL input (works with any OpenTable restaurant) +- Robust error handling (retry logic, rate limiting, timeout management) +- Data processing pipeline (review_processor.py) +- CSV export and pandas DataFrame conversion + +**Technical Details:** +- Selenium navigates JavaScript-rendered pages +- Extracts: reviewer name, rating, date, review text, diner type, helpful votes +- Rate limiting: 2-second delays between page loads (respectful scraping) +- Retry logic: 3 attempts with exponential backoff on failures +- URL validation and minimum review count checks + +**Key Files:** +- `src/scrapers/opentable_scraper.py` +- `src/data_processing/review_processor.py` + +--- + +### **Days 4-8: NLP Analysis Pipeline** +**Objective:** Build AI-powered analysis agents + +**Initial Approach (Days 4-6):** +- Separate agents for menu discovery and aspect discovery +- Sequential processing: menu extraction โ†’ aspect extraction +- Problem: 8 API calls for 50 reviews (expensive and slow) + +**Optimization (Days 7-8):** +- Created `unified_analyzer.py` for single-pass extraction +- Combined menu + aspect discovery in one API call +- Result: **50% reduction in API calls** (4 calls for 50 reviews) +- Maintained accuracy while halving costs + +**Technical Architecture:** +``` +UnifiedAnalyzer +โ”œโ”€โ”€ Single prompt extracts BOTH menu items AND aspects +โ”œโ”€โ”€ Batch processing: 15 reviews per batch (optimal for 200K context) +โ”œโ”€โ”€ Temperature: 0.3 (deterministic extraction) +โ””โ”€โ”€ JSON parsing with markdown fence stripping +``` + +**Menu Discovery:** +- AI identifies specific menu items (not generic terms like "food") +- Granular detection: "salmon sushi" โ‰  "salmon roll" โ‰  "salmon nigiri" +- Sentiment analysis per menu item (-1.0 to +1.0) +- Separates food vs. drinks automatically +- Maps each item to reviews that mention it + +**Aspect Discovery:** +- AI discovers relevant aspects from review context (no hardcoded keywords) +- Adapts to restaurant type: + - Japanese โ†’ freshness, presentation, sushi quality + - Italian โ†’ portion size, pasta dishes, wine pairing + - Mexican โ†’ spice level, tacos, authenticity +- Per-aspect sentiment analysis +- Review-to-aspect mapping with contextual quotes + +**Key Files:** +- `src/agent/unified_analyzer.py` (optimized single-pass) +- `src/agent/menu_discovery.py` (legacy, kept for reference) +- `src/agent/aspect_discovery.py` (legacy, kept for reference) + +--- + +### **Days 9-11: Business Intelligence & MCP Integration** +**Objective:** Generate actionable insights and build MCP tools + +**Insights Generation:** +- Created `insights_generator.py` for role-specific summaries +- **Chef Insights:** Menu performance, dish-specific feedback, quality issues +- **Manager Insights:** Service problems, operational issues, value perception +- Trend detection across aspects and menu items +- Actionable recommendations based on sentiment patterns + +**MCP Tools Built:** +1. **save_report.py** - Exports analysis to JSON for external systems +2. **query_reviews.py** - RAG-based Q&A over review corpus +3. **generate_chart.py** - Matplotlib visualizations (sentiment charts, comparisons) + +**Technical Details:** +- MCP tools enable integration with external dashboards and workflows +- RAG Q&A indexes reviews for semantic search +- Charts compare aspects, track sentiment trends, visualize menu performance + +**Key Files:** +- `src/agent/insights_generator.py` +- `src/mcp_integrations/save_report.py` +- `src/mcp_integrations/query_reviews.py` +- `src/mcp_integrations/generate_chart.py` + +--- + +### **Day 12: Scraper Refinement & Integration** +**Objective:** Production-ready scraper with complete error handling + +**Enhancements:** +- Refactored scraper to accept any OpenTable URL (was hardcoded) +- Added comprehensive error handling: + - URL validation (catches invalid OpenTable links) + - Review count validation (warns if <50 reviews) + - Pagination failure handling (graceful degradation) + - Timeout handling (3-attempt retry with backoff) +- Progress tracking callbacks for UI integration +- Integration script: `integrate_scraper_with_agent.py` + +**End-to-End Pipeline:** +```python +# Single command runs entire analysis +python integrate_scraper_with_agent.py + +# Flow: +1. Scrape reviews from OpenTable +2. Process into pandas DataFrame +3. Run unified analyzer (menu + aspects) +4. Generate chef/manager insights +5. Create MCP reports and visualizations +6. Save all outputs to outputs/ and reports/ +``` + +**Key Files:** +- `integrate_scraper_with_agent.py` (main orchestrator) +- `src/scrapers/opentable_scraper.py` (production scraper) +- `src/agent/base_agent.py` (agent orchestrator) + +--- + +## ๐Ÿ”ง Technical Architecture + +### **Agent System** +``` +RestaurantAnalysisAgent (base_agent.py) +โ”œโ”€โ”€ Phase 1: Planning (planner.py) +โ”‚ โ””โ”€โ”€ Creates execution plan based on available reviews +โ”œโ”€โ”€ Phase 2: Data Collection +โ”‚ โ””โ”€โ”€ opentable_scraper.py fetches reviews with pagination +โ”œโ”€โ”€ Phase 3: Unified Analysis +โ”‚ โ””โ”€โ”€ unified_analyzer.py extracts menu + aspects in single pass +โ”œโ”€โ”€ Phase 4: Insights Generation +โ”‚ โ””โ”€โ”€ insights_generator.py creates role-specific summaries +โ””โ”€โ”€ Phase 5: MCP Tools + โ”œโ”€โ”€ save_report.py - Export results + โ”œโ”€โ”€ query_reviews.py - RAG Q&A + โ””โ”€โ”€ generate_chart.py - Visualizations +``` + +### **API Strategy (Critical Optimization)** +**Problem:** Initial approach was too expensive and slow +- Separate menu and aspect extraction = 8 API calls per 50 reviews +- For 1000 reviews: 160 API calls, ~$5-6, ~30-40 minutes + +**Solution:** Unified analyzer with batching +- Single prompt extracts both menu + aspects = 4 API calls per 50 reviews +- For 1000 reviews: 68 API calls, ~$2-3, ~15-20 minutes +- **50% cost reduction, 40% time reduction** + +**Implementation Details:** +- Batch size: 15 reviews (optimal for Claude Sonnet 4's 200K context) +- Temperature: 0.3 (deterministic, reduces variance) +- Retry logic: 3 attempts with 30-second delays on rate limits +- JSON parsing: Strips markdown fences (```json), handles malformed responses +- Error handling: Falls back to empty results on parse failures + +**Code Reference:** +```python +# src/agent/api_utils.py +def call_claude_api_with_retry(client, model, prompt, max_retries=3): + for attempt in range(max_retries): + try: + response = client.messages.create( + model=model, + max_tokens=4000, + temperature=0.3, + messages=[{"role": "user", "content": prompt}] + ) + return response + except APIError as e: + if "rate_limit" in str(e) and attempt < max_retries - 1: + time.sleep(30) # Wait 30s before retry + else: + raise +``` + +--- + +## ๐Ÿ“ Project Structure +``` +restaurant-intelligence-agent/ +โ”œโ”€โ”€ src/ +โ”‚ โ”œโ”€โ”€ agent/ # AI Agents +โ”‚ โ”‚ โ”œโ”€โ”€ base_agent.py # Main orchestrator +โ”‚ โ”‚ โ”œโ”€โ”€ planner.py # Creates execution plans +โ”‚ โ”‚ โ”œโ”€โ”€ executor.py # Executes analysis steps +โ”‚ โ”‚ โ”œโ”€โ”€ unified_analyzer.py # Single-pass menu + aspect extraction โญ +โ”‚ โ”‚ โ”œโ”€โ”€ menu_discovery.py # Legacy menu extraction +โ”‚ โ”‚ โ”œโ”€โ”€ aspect_discovery.py # Legacy aspect extraction +โ”‚ โ”‚ โ”œโ”€โ”€ insights_generator.py # Chef/Manager insights +โ”‚ โ”‚ โ””โ”€โ”€ api_utils.py # Retry logic and error handling +โ”‚ โ”œโ”€โ”€ scrapers/ # Data Collection +โ”‚ โ”‚ โ””โ”€โ”€ opentable_scraper.py # Production OpenTable scraper +โ”‚ โ”œโ”€โ”€ data_processing/ # Data Pipeline +โ”‚ โ”‚ โ””โ”€โ”€ review_processor.py # CSV export, DataFrame conversion +โ”‚ โ”œโ”€โ”€ mcp_integrations/ # MCP Tools +โ”‚ โ”‚ โ”œโ”€โ”€ save_report.py # JSON export +โ”‚ โ”‚ โ”œโ”€โ”€ query_reviews.py # RAG Q&A +โ”‚ โ”‚ โ””โ”€โ”€ generate_chart.py # Matplotlib visualizations +โ”‚ โ”œโ”€โ”€ ui/ # User Interface (WIP) +โ”‚ โ””โ”€โ”€ utils/ # Shared utilities +โ”œโ”€โ”€ data/ +โ”‚ โ”œโ”€โ”€ raw/ # Scraped reviews (CSV) - NOT in git +โ”‚ โ””โ”€โ”€ processed/ # Processed data - NOT in git +โ”œโ”€โ”€ outputs/ # Analysis results - NOT in git +โ”‚ โ”œโ”€โ”€ menu_analysis.json +โ”‚ โ”œโ”€โ”€ aspect_analysis.json +โ”‚ โ”œโ”€โ”€ insights.json +โ”‚ โ””โ”€โ”€ *.png # Charts +โ”œโ”€โ”€ reports/ # MCP-generated reports - NOT in git +โ”œโ”€โ”€ docs/ # Documentation +โ”œโ”€โ”€ integrate_scraper_with_agent.py # Main pipeline script +โ”œโ”€โ”€ requirements.txt # Python dependencies +โ””โ”€โ”€ README.md # This file +``` + +**Note:** `data/`, `outputs/`, and `reports/` directories contain generated files and are excluded from git via `.gitignore`. Only code and configuration are version-controlled. + +--- + +## ๐Ÿš€ Quick Start + +### Prerequisites +- Python 3.12+ +- Chrome/Chromium browser (for Selenium scraping) +- Anthropic API key ([get one here](https://console.anthropic.com)) + +### Installation +```bash +# Clone repository +git clone https://github.com/YOUR_USERNAME/restaurant-intelligence-agent.git +cd restaurant-intelligence-agent + +# Install dependencies +pip install -r requirements.txt + +# Set up environment +echo "ANTHROPIC_API_KEY=your_key_here" > .env + +# Run analysis on a restaurant +python integrate_scraper_with_agent.py +``` + +### Usage + +**Option 1: Full Pipeline (Recommended)** +```bash +# Analyzes a restaurant end-to-end +python integrate_scraper_with_agent.py +``` + +**Option 2: Programmatic Usage** +```python +from src.scrapers.opentable_scraper import scrape_opentable +from src.agent.base_agent import RestaurantAnalysisAgent + +# Scrape reviews +url = "https://www.opentable.ca/r/miku-restaurant-vancouver" +result = scrape_opentable(url, max_reviews=100, headless=True) + +# Analyze +agent = RestaurantAnalysisAgent() +analysis = agent.analyze_restaurant( + restaurant_url=url, + restaurant_name="Miku Restaurant", + reviews=result['reviews'] +) + +# Access results +print(analysis['insights']['chef']) # Chef insights +print(analysis['insights']['manager']) # Manager insights +print(analysis['menu_analysis']) # Menu items + sentiment +print(analysis['aspect_analysis']) # Aspects + sentiment +``` + +--- + +## ๐Ÿ“Š Performance Metrics + +**For 1000 Reviews:** +- **API Calls:** ~68 (vs. 136 with old approach) +- **Processing Time:** 15-20 minutes +- **Cost:** $2-3 (Claude Sonnet 4 at current pricing) +- **Accuracy:** 90%+ aspect detection, 85%+ menu item extraction + +**Scalability:** +- Tested up to 1000 reviews per restaurant +- Batch processing prevents token limit errors +- Handles restaurants with sparse reviews (<50) gracefully + +--- + +## ๐Ÿ› ๏ธ How It Works (Detailed) + +### **1. Data Collection** +```python +# Scraper handles: +# - JavaScript-rendered pages (Selenium) +# - Pagination across multiple review pages +# - Rate limiting (2s delays) +# - Error recovery (3 retries) + +result = scrape_opentable(url, max_reviews=100, headless=True) +# Returns: { +# 'success': True, +# 'total_reviews': 100, +# 'reviews': [...], # List of review dicts +# 'metadata': {...} +# } +``` + +### **2. Unified Analysis** +```python +# Single API call extracts BOTH menu items AND aspects +# Processes 15 reviews per batch +# Temperature 0.3 for deterministic results + +unified_result = unified_analyzer.analyze(reviews) +# Returns: { +# 'food_items': [...], # Menu items with sentiment +# 'drinks': [...], # Beverages with sentiment +# 'aspects': [...], # Discovered aspects +# 'total_extracted': N +# } +``` + +### **3. Insights Generation** +```python +# Creates role-specific summaries +insights = insights_generator.generate(menu_data, aspect_data) +# Returns: { +# 'chef': "Top performing dishes: ..., Areas for improvement: ...", +# 'manager': "Service issues: ..., Operational recommendations: ..." +# } +``` + +### **4. MCP Tools** +```python +# Save report to disk +save_report(analysis, filename="report.json") + +# Query reviews using RAG +answer = query_reviews(question="What do customers say about the salmon?") + +# Generate visualization +generate_chart(aspect_data, chart_type="sentiment_comparison") +``` + +--- + +## ๐ŸŽจ Key Innovations + +### **1. Unified Analyzer (Biggest Optimization)** +**Problem:** Separate agents were expensive +- Menu extraction: 4 API calls for 50 reviews +- Aspect extraction: 4 API calls for 50 reviews +- Total: 8 calls = $1.20 per 50 reviews + +**Solution:** Single prompt extracts both +- Combined extraction: 4 API calls for 50 reviews +- Total: 4 calls = $0.60 per 50 reviews +- **50% cost savings** + +**How It Works:** +```python +# Single prompt template: +""" +Extract BOTH menu items AND aspects from these reviews. + +For each menu item: +- Name (lowercase, specific) +- Sentiment (-1.0 to 1.0) +- Related reviews with quotes + +For each aspect: +- Name (discovered from context, not predefined) +- Sentiment +- Related reviews + +Output JSON with both food_items and aspects arrays. +""" +``` + +### **2. Dynamic Discovery (No Hardcoding)** +**Traditional Approach:** +- Hardcoded aspects: ["food", "service", "ambience"] +- Misses restaurant-specific nuances +- Generic, not actionable + +**Our Approach:** +- AI discovers aspects from review context +- Adapts to cuisine type automatically +- Example outputs: + - Japanese: "freshness", "presentation", "sushi quality" + - Italian: "portion size", "pasta texture", "wine pairing" + - Mexican: "spice level", "authenticity", "tortilla quality" + +### **3. Review-to-Item Mapping** +Each menu item and aspect includes: +```json +{ + "name": "salmon oshi sushi", + "sentiment": 0.85, + "mention_count": 12, + "related_reviews": [ + { + "review_index": 3, + "review_text": "The salmon oshi sushi was incredible...", + "sentiment_context": "incredibly fresh and beautifully presented" + } + ] +} +``` +**Value:** Chefs/managers can drill down to specific customer quotes + +--- + +## ๐ŸŽฏ Current Status (Day 15 Complete) + +### โœ… **COMPLETED** +- [x] Production-ready OpenTable scraper with error handling +- [x] Data processing pipeline (CSV export, DataFrame conversion) +- [x] Unified analyzer (50% API cost reduction) +- [x] Dynamic menu item discovery with sentiment +- [x] Dynamic aspect discovery with sentiment +- [x] Chef-specific insights generation +- [x] Manager-specific insights generation +- [x] MCP tool integration (save, query, visualize) +- [x] Complete end-to-end pipeline +- [x] Batch processing for 1000+ reviews +- [x] Comprehensive error handling and retry logic +- [x] **Gradio 6 UI for interactive analysis** โญ NEW + - Real-time analysis progress with yield-based updates + - Interactive charts (menu/aspect sentiment) + - Three-tab layout: Chef Insights, Manager Insights, Q&A + - Drill-down dropdowns for menu items and aspects + - Mobile-responsive design + - Context persistence with gr.State() +- [x] **Q&A System (RAG)** โญ NEW + - Keyword-based review search (searches all indexed reviews) + - Natural language questions over review data + - Cites specific review numbers in answers + - Works with 20-1000+ reviews +- [x] **Insights Formatting** โญ NEW + - Clean bullet points (no JSON artifacts) + - Handles lists, dicts, and mixed formats + - Extracts action items from recommendations +- [x] **Rate Limit Management** โญ NEW + - 15-second delay between chef and manager insights + - Successfully handles 100+ reviews with no 429 errors + - Tested with 20 and 100 reviews โœ… + +### ๐Ÿšง **IN PROGRESS** (Days 16-17) +- [ ] Modal backend deployment (API endpoints for faster processing) +- [ ] HuggingFace Space frontend deployment +- [ ] Anomaly detection (spike in negative reviews) +- [ ] Comparison mode (restaurant vs. competitors) + +### โณ **PLANNED** (Days 18-19) +- [ ] Demo video (3 minutes) + - Show: upload โ†’ agent planning โ†’ analysis โ†’ insights โ†’ Q&A +- [ ] Social media post (Twitter/LinkedIn) + - Compelling story about real-world impact +- [ ] Final hackathon submission + +--- + +## ๐Ÿ”„ Architecture Decisions & Changes + +### **Why We Changed to Unified Analyzer** +**Initial Plan:** Separate menu and aspect agents +**Reality Check:** Too expensive for 1000+ reviews +**Decision:** Combined into single-pass extraction +**Trade-off:** Slightly more complex prompts, but 50% cost savings worth it + +### **Why Dynamic Discovery Over Keywords** +**Initial Plan:** Use predefined aspect lists +**Reality Check:** Different restaurants have different aspects +**Decision:** Let AI discover aspects from review context +**Trade-off:** Less control, but much more relevant insights + +### **Why Batch Size = 15 Reviews** +**Testing:** Tried 10, 15, 20, 25, 30 reviews per batch +**Finding:** 15 reviews optimal for Claude Sonnet 4's 200K context +**Reason:** Leaves headroom for detailed extraction without hitting token limits + +### **Why Retry Logic with 30s Delay** +**Problem:** Rate limits during high-volume testing +**Solution:** 3 retries with 30-second exponential backoff +**Result:** 99% success rate even with 1000 review batches + +--- + +## ๐Ÿงช Testing + +```bash +# Test scraper +python -c "from src.scrapers.opentable_scraper import scrape_opentable; print('โœ… Scraper OK')" + +# Test agent +python -c "from src.agent.base_agent import RestaurantAnalysisAgent; print('โœ… Agent OK')" + +# Test unified analyzer +python -c "from src.agent.unified_analyzer import UnifiedAnalyzer; print('โœ… Analyzer OK')" + +# Run full pipeline (uses real API, costs ~$0.10) +python integrate_scraper_with_agent.py +``` + +--- + +## ๐Ÿ“ˆ Performance Benchmarks + +| Metric | Old Approach | New Approach | Improvement | +|--------|--------------|--------------|-------------| +| API calls (50 reviews) | 8 | 4 | **50% reduction** | +| Cost (1000 reviews) | $4-6 | $2-3 | **40-50% savings** | +| Time (1000 reviews) | 30-40 min | 15-20 min | **40% faster** | +| Aspects discovered | 8-10 | 12-15 | **Better coverage** | +| Menu items extracted | 20-25 | 25-30 | **More granular** | + +--- + +## ๐Ÿ† Hackathon Submission Details + +- **Track:** Track 2 - Agent Apps +- **Category:** Productivity +- **Built:** November 12 - December 3, 2025 +- **Status:** Core pipeline complete (Day 12/17), UI in progress +- **Unique Value:** + - Real business application (not a toy demo) + - Multi-stakeholder design (Chef vs. Manager personas) + - Production-ready optimization (cost-efficient at scale) + - Extensible MCP architecture + +--- + +## ๐Ÿš€ Next Steps (Days 13-17) + +### **Day 13-14: Gradio UI Development** +- Clean, professional interface using Gradio 6 +- File upload for reviews (CSV/JSON/direct scraping) +- Real-time progress indicators +- Interactive sentiment charts +- Role-switching (Chef view vs. Manager view) + +### **Day 15: Advanced Features** +- Anomaly detection: Alert on sudden negative spikes +- Comparison mode: Benchmark against competitors +- Export functionality: PDF reports, Excel exports + +### **Day 16: Demo Creation** +- 3-minute video demonstration +- Show real restaurant analysis +- Highlight agent autonomy and MCP integration + +### **Day 17: Submission & Polish** +- Social media post with compelling narrative +- Final testing and bug fixes +- Hackathon submission + +--- + +## ๐Ÿ›ฃ๏ธ Future Roadmap (Post-Hackathon) + +- **Multi-platform support:** Yelp, Google Reviews, TripAdvisor +- **Trend analysis:** Track performance over time +- **Competitor benchmarking:** Compare against similar restaurants +- **Automated alerts:** Email/Slack notifications for negative spikes +- **Voice Q&A:** Ask questions about reviews verbally +- **Action tracking:** Suggest improvements โ†’ track completion + +--- + +## ๐Ÿ“ License + +MIT License - See LICENSE file for details + +--- + +## ๐Ÿ‘ค Author + +**Tushar Pingle** + +Built for Anthropic MCP 1st Birthday Hackathon 2025 + +Connect: [GitHub](https://github.com/Tushar-Pingle/) | [LinkedIn](https://www.linkedin.com/in/tushar-pingle/) + +--- + +## ๐Ÿ™ Acknowledgments + +- **Anthropic** for Claude API and MCP framework +- **OpenTable** for review data +- **MCP Community** for inspiration and support +- **Hackathon Organizers** for the opportunity + +--- + +## ๐Ÿ“ž Support + +Found a bug? Have a feature request? + +- Open an issue: [GitHub Issues](https://github.com/YOUR_USERNAME/restaurant-intelligence-agent/issues) +- Discussion: [GitHub Discussions](https://github.com/YOUR_USERNAME/restaurant-intelligence-agent/discussions) + +--- + +**โญ Star this repo if you find it useful!** diff --git a/cleanup_project.sh b/cleanup_project.sh new file mode 100644 index 0000000000000000000000000000000000000000..222b73c80be8dc58d2d858e988c3c6d49295ac95 --- /dev/null +++ b/cleanup_project.sh @@ -0,0 +1,95 @@ +#!/bin/bash +# Project Cleanup Script +# Removes test files, old outputs, and organizes structure + +echo "๐Ÿงน Starting project cleanup..." + +# 1. Remove test files +echo "๐Ÿ“ Removing test files..." +rm -f test_*.py +rm -f debug_*.py +rm -rf tests/ + +# 2. Remove old chromedriver files +echo "๐Ÿš— Removing old chromedriver files..." +rm -f chromedriver-linux64.zip* +rm -f LICENSE.chromedriver +rm -f THIRD_PARTY_NOTICES.chromedriver + +# 3. Clean outputs - keep only latest +echo "๐Ÿ“Š Cleaning outputs folder..." +cd outputs/ +# Keep latest JSON files +rm -f summaries.json summary_cache.json +# Keep latest PNGs, remove old ones +rm -f aspect_analysis.png menu_analysis.png +cd .. + +# 4. Remove old scraped data (keep only latest) +echo "๐Ÿ’พ Cleaning data/raw..." +cd data/raw/ +# Keep only miku_reviews.csv (latest) +rm -f opentable_reviews.csv test_pipeline.csv +cd ../.. + +# 5. Remove temporary files +echo "๐Ÿ—‘๏ธ Removing temporary files..." +rm -f scraped_reviews.json +rm -f page_source.html +rm -f debug_page_source.html +rm -f download_nltk_data.py + +# 6. Create .gitignore if missing +echo "๐Ÿ“„ Creating .gitignore..." +cat > .gitignore << 'GITIGNORE' +# Python +__pycache__/ +*.pyc +*.pyo +*.pyd +.Python +*.so +*.egg +*.egg-info/ +dist/ +build/ +venv/ +env/ + +# IDE +.vscode/ +.idea/ +*.swp +*.swo + +# Project specific +chromedriver-linux64/ +chromedriver-linux64.zip* +*.log +debug_*.html +page_source.html + +# Data +data/processed/* +!data/processed/.gitkeep + +# Temp files +*.tmp +test_*.py +debug_*.py +scraped_reviews.json + +# Environment +.env +GITIGNORE + +# 7. Create .gitkeep for empty folders +touch data/processed/.gitkeep + +echo "โœ… Cleanup complete!" +echo "" +echo "๐Ÿ“Š Project Status:" +echo " โ€ข Test files: REMOVED" +echo " โ€ข Old outputs: CLEANED" +echo " โ€ข Data: ORGANIZED" +echo " โ€ข Structure: READY" diff --git a/data/processed/.gitkeep b/data/processed/.gitkeep new file mode 100644 index 0000000000000000000000000000000000000000..e69de29bb2d1d6434b8b29ae775ad8c2e48c5391 diff --git a/data/raw/miku_reviews.csv b/data/raw/miku_reviews.csv new file mode 100644 index 0000000000000000000000000000000000000000..01be67fc6757a338aca200023193f14f1e295b5d --- /dev/null +++ b/data/raw/miku_reviews.csv @@ -0,0 +1,98 @@ +name,date,overall_rating,food_rating,service_rating,ambience_rating,review_text,source,scrape_timestamp +Peter,Dined 1 day ago,4,5,5,3,"The food was delicious, I highly recommend the salmon aburi sushi. My friend and I ended up eating a whole try of them after tasting them in the sampler plate.",OpenTable,2025-11-23 05:15:08.757383 +Jason,Dined 1 day ago,2,4,4,1,The food is good. The server is very attentive. But the noise level is so high. The manager is very rude. I was sitting at the counter. Heโ€™s banging the counter and talked kindly with other employees. It seriously ruined the otherwise very good dinner.,OpenTable,2025-11-23 05:15:08.757383 +Keagan,Dined 3 days ago,5,5,5,5,"Good service, and good sushi. There is a 50 character minimum for this",OpenTable,2025-11-23 05:15:08.757383 +Patricia,Dined 5 days ago,5,5,5,5,"It was a wonderful evening! Our 24 anniversary. The food was delicious and the service provided was amazing. My favourite was the lobster ceviche, but all the other dishes were exquisite. I definitely recommend.",OpenTable,2025-11-23 05:15:08.757383 +Justine,Dined 6 days ago,5,5,5,5,"We absolutely love going to Miku whenever we're in town! It was our anniversary and they surprised us with some special additions to our meal. 10/10 meal, service, and vibe.",OpenTable,2025-11-23 05:15:08.757383 +Kenneth,Dined 6 days ago,4,3,2,4,For being Michelin rated i was disappointed. Staff left us with no water and drink for about 20 min. Sushi was good but had better at less expensive places.,OpenTable,2025-11-23 05:15:08.757383 +Jackie,Dined 7 days ago,4,4,5,4,"Had the Kaiseki. While the lobster ceviche course and all the sushi and sashimi was excellent, the sablefish and dessert were a real miss for me. The sablefish lacked flavour and the matcha opera cake was a pretty odd texture. The cake almost felt stale. + +The service was great, was seated immediately and well taken care of.",OpenTable,2025-11-23 05:15:08.757383 +Brad,Dined 7 days ago,5,5,5,5,"Great experience and amazing food! My wife was not a fan of raw seafood, but the way Miku prepared the seafood absolutely changed her mind ! We will be back! Thanks",OpenTable,2025-11-23 05:15:08.757383 +Ali,Dined 7 days ago,5,5,5,5,"We celebrated my daughterโ€™s 22nd birthday dinner at Miku and stayed at the beautiful Pan Pacific hotel across the street. The service was impeccable, the food was absolutely delicious with stunning presentation, and the chef surprised us with a birthday seafood side dish that beat any cake weโ€™ve ever been surprised with at any other restaurant! Haha. Definitely worth the Michelin star rating and would absolutely recommend this restaurant to anyone visiting downtown Vancouver!!",OpenTable,2025-11-23 05:15:08.757383 +Karen,"Dined on November 15, 2025",5,5,5,5,"Our lunches, veggie and sushi, were delicious. And the service was excellent, very friendly. The place is beautiful along with the view. +The only negative is the chairs need to be replaced or stuffed as you sink uncomfortably into them.",OpenTable,2025-11-23 05:15:08.757383 +Anh,"Dined on November 15, 2025",5,5,5,5,The ambiance is nice and the restaurant has a great view of the harbor. The sashimi is really fresh and nicely presented. The sushi is season just right so there's not a need to deep in soy sauce. Desert is wonderful and not too sweet. Would definitely come back with a bigger party to try out more items on the menu.,OpenTable,2025-11-23 05:15:08.757383 +"Ajay +Gold","Dined on November 15, 2025",5,5,4,5,Amazing food and view! Itโ€™s a must try in Vancouver. Still thinking about it!,OpenTable,2025-11-23 05:15:08.757383 +IVAN,"Dined on November 14, 2025",5,5,5,5,"Dining at Miku in Vancouver was an outstanding experience from start to finish. The service was attentive without being intrusive, and the atmosphere struck a perfect balance between elegance and warmth. Every dish showcased remarkable technique and freshness, especially the aburi sushi, which stood out for its exceptional flavor and texture. + +The presentation reflected true attention to detail, and each bite felt like something special. The drink selection also deserves mention, as it paired beautifully with the meal. + +Miku not only met expectations, it exceeded them. I would gladly recommend it to anyone looking for a top-tier dining experience in Vancouver.",OpenTable,2025-11-23 05:15:08.757383 +Julia,"Dined on November 14, 2025",5,5,5,4,"The food was fantastic, and our waiterโ€™s recommendations were spot-on. We also had a great table for celebrating my birthday. Overall, it was an excellent experience, though the washrooms could have been cleaner and the table setup felt a bit bare and lacking coziness.",OpenTable,2025-11-23 05:15:08.757383 +Joao,"Dined on November 13, 2025",2,5,1,2,"Good evening, + +I made a reservation at your restaurant today through OpenTable for 9:00 p.m. I arrived about five minutes early and waited at the reception for at least another seven to ten minutes before anyone came to assist me. When I mentioned that I had a reservation through OpenTable for a table, I was asked if I would mind sitting at the bar instead. I politely reiterated that I had specifically chosen a table in order to have a pleasant dining experience. + +Eventually, I was shown to a table, where I waited another ten minutes before the waitress came over with the menu and wine list. I explained that, since it was my first time at the restaurant, I would like to start by ordering the appetizers, and then choose the wines accordingly, depending on how the dishes paired. + +About ten minutes after my delicious first course had arrived, and after I had selected the first sparkling wine to pair with it, the waitress informed me that I should choose my second course right away, as the kitchen was about to close and only desserts would soon be available. I pointed out that I had made my reservation for 9:00 p.m., and yet I was being told this at 9:30 p.m. + +I explained that this was not the kind of experience I was expectingโ€”especially from a restaurant recommended by the Michelin Guide. She replied, somewhat curtly, that she didnโ€™t make the rules but that the kitchen closed at 9:30 p.m. I asked to speak with the manager, who, after I explained the situation, told me it had been a communication mistake and assured me that my dining experience would be properly taken care of. + +I ordered a second appetizer and, after tasting it, selected a wine to pair with it, which took another ten minutes to arrive. At this point, it is important to note that the waitstaff seemed lost and disorganized; they did not make eye contact with guests, and we had to constantly gesture to get their attention. This is a basic expectation of good service and was completely lacking. + +Finally, f",OpenTable,2025-11-23 05:15:08.757383 +Mauricio,"Dined on November 12, 2025",5,5,5,5,"A-MA-ZING sushi and sashimi!!!! +Great service (look fo Charlotte if sheโ€™s working)",OpenTable,2025-11-23 05:15:08.757383 +Rosario,"Dined on November 10, 2025",5,5,5,5,Miku is my fav resto to go! Enjoy the cooked food & aburi selection.,OpenTable,2025-11-23 05:15:08.757383 +Ramin,"Dined on November 10, 2025",4,5,5,2,"In total, it's a cozy and great area. Niko served us and he was literally experienced and well behaviours. +The only problem is I requested for an ocean view table by 24 hrs reservation in advance however got a table behind the huge column with a wall view.",OpenTable,2025-11-23 05:15:08.757383 +Payam,"Dined on November 9, 2025",5,5,5,5,"Excellent job! Super nice stuff and the food is amazing. Highly recommended. Iโ€™ve been here several times and every time I come to Vancouver, Iโ€™ll make sure I go here.",OpenTable,2025-11-23 05:15:08.757383 +Gavin,"Dined on November 9, 2025",5,5,5,5,We sat at the bar and had a great experience. We had the kaiseki and loved every portion.,OpenTable,2025-11-23 05:15:08.757383 +"Anne +Gold","Dined on November 9, 2025",5,5,5,5,The food was very tasty. The place was hopping and everyone was having a great time. Ambience was excellent. Great place for any kind of celebration.,OpenTable,2025-11-23 05:15:08.757383 +Victoria,"Dined on November 8, 2025",2,3,1,3,The price compares to service we received wasnโ€™t worth it. The food tasted mid also.,OpenTable,2025-11-23 05:15:08.757383 +"David +Gold","Dined on November 8, 2025",5,5,5,5,We had an amazing experience! Andy was perfect on assisting us and explaining each dish from Omakase prepared by the Chef. The food was prepared perfectly and the service was splendid. We canโ€™t wait to go back.,OpenTable,2025-11-23 05:15:08.757383 +Dan,"Dined on November 8, 2025",3,3,3,5,"Weโ€™ve been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.",OpenTable,2025-11-23 05:15:08.757383 +April,"Dined on November 8, 2025",5,5,5,5,"Outstanding night out! Service and food were superb. And as weird as it sounds for a sushi restaurant, I HIGHLY recommend the lamb chops. (Sadly forgot to take a picture of them.)",OpenTable,2025-11-23 05:15:08.757383 +Sally,"Dined on November 8, 2025",5,5,4,5,Incredible food as always! Great stop while visiting.,OpenTable,2025-11-23 05:15:08.757383 +Jacqueline,"Dined on November 7, 2025",5,5,5,5,Always a stop when we are in the area. The food is Devine!,OpenTable,2025-11-23 05:15:08.757383 +Hailie,"Dined on November 7, 2025",5,5,5,5,"Fantastic bartenders, tasty food. We always eat here when visiting Vancouver.",OpenTable,2025-11-23 05:15:08.757383 +Melanie,"Dined on November 5, 2025",5,5,5,4,Absolutely fantastic spot for a catch up with a friend. Of course the sushi shines but the mushroom risotto is also incredible.,OpenTable,2025-11-23 05:15:08.757383 +Dianne,"Dined on November 5, 2025",5,5,5,4,"Great food nice place to go, will +Go again and recomend this place",OpenTable,2025-11-23 05:15:08.757383 +"Cindy +Gold","Dined on November 4, 2025",5,5,5,5,Was there to celebrate my husbandโ€™s birthday. We were seated a little after we arrived and we already knew what we wanted to order. We went with the Miku omakase menu along with the wine pairing. The food was delicious along with the great wine selection for the pairing; it really goes well with the courses that we had. The staff were very friendly. I would definitely recommend this place and would come back if Iโ€™m in Vancouver next time.,OpenTable,2025-11-23 05:15:08.757383 +"Kristina +Gold","Dined on November 2, 2025",5,5,4,5,"While expensive, the quality of food is always excellent and its always delicious! +Love the aburi. Wish we could afford to order more of the unagi sushi, but the price is getting a bit steep IMO - delicious, but hard to justify. +Service was friendly enough, and a nice setting. +Miss the old days of them offering the little chocolates at the hostess stand on the way out - I'm sure they could afford to bring those back.",OpenTable,2025-11-23 05:15:08.757383 +Cecile,"Dined on November 1, 2025",5,4,5,4,"Service was excellent! Food not so small servings and pricey but its food quality. +The ambiance is ok unfortunately we couldn't seat by the window as there were 5 of us Overall is good our server was very friendly and attentive!",OpenTable,2025-11-23 05:15:08.757383 +Antonio,"Dined on November 1, 2025",5,5,5,5,One of the star restaurants that keeps itโ€™s quality,OpenTable,2025-11-23 05:15:08.757383 +"Maria +Gold","Dined on October 31, 2025",5,5,5,5,Vinny is awesome. He always provide impeccable service. Very pleasant attitude.,OpenTable,2025-11-23 05:15:08.757383 +Jeremy,"Dined on October 30, 2025",5,5,5,5,"Food was amazing. Our Bartender/server was great with recommendations and explanations of our dishes. Maybe a bit pricey for some, but worth it I promise.",OpenTable,2025-11-23 05:15:08.757383 +Nina,"Dined on October 30, 2025",5,5,5,4,"My server went above and beyond to make sure to accommodate my special low FODMAP diet which is very complicated. In addition to the awesome server, the food was delicious and the views by the window were awesome (I sat at the sushi bar which I wouldnโ€™t recommend since thereโ€™s no views and they serve you regularly anyways).",OpenTable,2025-11-23 05:15:08.757383 +Patti,"Dined on October 29, 2025",5,5,5,4,"The restaurant is bright and welcoming +Our server was very friendly and welcoming help us with suggestions for beverages and food. +Definitely Iโ€™ll go back!!",OpenTable,2025-11-23 05:15:08.757383 +Choy,"Dined on October 27, 2025",3,3,2,5,Our party of 5 shared our orders. Food was fresh but it didnโ€™t meet expectations. Sashimi slices were too thin. The service from our waiter was disappointing. He was not friendly nor welcoming.,OpenTable,2025-11-23 05:15:08.757383 +Julie,"Dined on October 26, 2025",5,5,5,5,Excellent as always !!! Treated my niece for her bday and it was her first time. She liked it so much that she wanted to surprised her boyfriend for his bday!! Thank you for making her day special and accommodating my bivalve mollusks allergy. Greatly appreciated!!!,OpenTable,2025-11-23 05:15:08.757383 +Lieza,"Dined on October 25, 2025",5,5,5,5,Beautiful views and delicious food. Perfect lunch or dinner outing!,OpenTable,2025-11-23 05:15:08.757383 +Amanda,"Dined on October 25, 2025",5,5,5,5,Excellent service and delicious food! Lenny the waiter was great. He provided recommendations and answered all of our questions. Very professional and friendly. Beautiful water views.,OpenTable,2025-11-23 05:15:08.757383 +Christine,"Dined on October 24, 2025",5,5,5,5,"Loved!! Fantastic food , pricey, but excellent , great experience",OpenTable,2025-11-23 05:15:08.757383 +adam,"Dined on October 24, 2025",5,5,4,5,Always my first stop in Vancouver and never disappoints.,OpenTable,2025-11-23 05:15:08.757383 +Fiona,"Dined on October 23, 2025",5,5,5,5,"We always love going there for the famous oshi aburi sushi! +Good ambiance, food, and service as usual.",OpenTable,2025-11-23 05:15:08.757383 +George,"Dined on October 22, 2025",5,5,5,4,"Have been here multiple times since 2011, and each has been better than the last. + +My partner and I had supper with a friend from overseas, and indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi, smoked duck, and Wagyu, with a lovely seasonal desert. Portions, were small but after the 7 course, we were satiated. + +Add a bottle of wine (you can get a BC wine selection or pick from an excellent wine list). + +Extraordinary.",OpenTable,2025-11-23 05:15:08.757383 +David,"Dined on October 22, 2025",5,5,5,5,Food was amazing. Worth every penny. Service was attentive and friendly. I would recommend this place to anyone who loves seafood. Soft Shell crab was to die for.,OpenTable,2025-11-23 05:15:08.757383 +Alexandra,"Dined on October 20, 2025",5,5,5,5,The restaurant was really accommodating with allergies and our server (Niko) was really knowledgeable and personable. The food itself was fantastic and makes me want to try out more of their menu.,OpenTable,2025-11-23 05:15:08.757383 +Leslie,"Dined on October 19, 2025",5,5,5,5,"My first visit to Miku turned into something truly memorable โ€” a special occasion shared with my children, their partners, and dear friends visiting from South Africa and London. We were given a lovely semi-private dining room with a big table for the eight of us, and from our seats we could take in one of the most breathtaking views in Vancouver โ€” overlooking Canada Place and the cruise ship terminal. + +The food was exceptional โ€” fresh, beautifully presented, and easily the best sushi experience Iโ€™ve had in Vancouver and the Lower Mainland. Every dish felt like a little artwork on a plate. I ordered the Sable fishโ€ฆa superb decision and a masterpiece presentation. The staff were wonderful โ€” attentive without being overbearing, warm yet professional, and genuinely invested in making our day special. + +After 35 years in Vancouver, Miku has found its way right to the top of my list of favourite dining experiences. Itโ€™s a place that manages to feel both elegant and comfortable โ€” perfect for a celebration or a romantic meal. And considering the quality, the luncheon was very well priced and worth every single penny. + +A heartfelt thank you to management and staff.",OpenTable,2025-11-23 05:15:08.757383 +Jonathan,"Dined on October 19, 2025",5,5,5,5,"Miku is always on our ""to go"" list when we are downtown. The food and presentation are not entirely ""Japanese"" but it is certainly Japanese inspired in a modern fusion style. I am born and raised in rural Japan, eating very traditionally until I moved away but I am a big fan of Miku.",OpenTable,2025-11-23 05:15:08.757383 diff --git a/docs/Gradio_implementation.md b/docs/Gradio_implementation.md new file mode 100644 index 0000000000000000000000000000000000000000..28e35537b27bdcbef3afc65e9a5d8d2fb0de1a43 --- /dev/null +++ b/docs/Gradio_implementation.md @@ -0,0 +1,669 @@ +# Gradio 6 Implementation Guide +## Restaurant Intelligence Agent UI + +**Date:** November 24, 2025 (Day 15) +**Hackathon:** Anthropic MCP 1st Birthday - Track 2 (Productivity) + +--- + +## ๐Ÿ“‹ Table of Contents + +1. [Overview](#overview) +2. [Installation](#installation) +3. [Architecture](#architecture) +4. [Implementation Steps](#implementation-steps) +5. [Key Components](#key-components) +6. [Challenges & Solutions](#challenges--solutions) +7. [Testing](#testing) +8. [Next Steps](#next-steps) + +--- + +## ๐ŸŽฏ Overview + +Built a production-ready Gradio 6 web interface for the Restaurant Intelligence Agent that: +- Accepts OpenTable URLs for analysis +- Displays role-based insights (Chef vs Manager) +- Enables Q&A over customer reviews +- Provides interactive drill-down functionality + +**Technology Stack:** +- **Framework:** Gradio 6.0.0 +- **Backend:** Python 3.12 +- **AI:** Claude Sonnet 4 (via Anthropic API) +- **Scraper:** Selenium + BeautifulSoup +- **Analysis:** Custom NLP pipeline + +--- + +## ๐Ÿ“ฆ Installation + +### **Step 1: Install Gradio 6** + +```bash +pip install gradio==6.0.0 +``` + +### **Step 2: Verify Installation** + +```python +import gradio as gr +print(gr.__version__) # Should show 6.0.0 +``` + +### **Step 3: Install Project Dependencies** + +```bash +pip install anthropic selenium beautifulsoup4 pandas python-dotenv fastmcp +``` + +--- + +## ๐Ÿ—๏ธ Architecture + +### **File Structure** + +``` +src/ +โ”œโ”€โ”€ ui/ +โ”‚ โ”œโ”€โ”€ __init__.py +โ”‚ โ””โ”€โ”€ gradio_app.py # Main Gradio interface +โ”œโ”€โ”€ scrapers/ +โ”‚ โ””โ”€โ”€ opentable_scraper.py # Web scraping +โ”œโ”€โ”€ data_processing/ +โ”‚ โ””โ”€โ”€ review_cleaner.py # Text preprocessing +โ”œโ”€โ”€ agent/ +โ”‚ โ”œโ”€โ”€ base_agent.py # Core analysis agent +โ”‚ โ”œโ”€โ”€ unified_analyzer.py # Menu/aspect analysis +โ”‚ โ””โ”€โ”€ insights_generator.py # Chef/Manager insights +โ””โ”€โ”€ mcp_integrations/ + โ”œโ”€โ”€ generate_chart.py # Visualizations + โ””โ”€โ”€ query_reviews.py # Q&A system (RAG) +``` + +### **Data Flow** + +``` +User Input (URL + Review Count) + โ†“ +[Gradio Interface] + โ†“ +[OpenTable Scraper] โ†’ Raw HTML + โ†“ +[Review Processor] โ†’ Cleaned Text + โ†“ +[AI Agent] โ†’ Unified Analysis + โ†“ +[Insights Generator] โ†’ Chef + Manager Insights + โ†“ +[Visualization Generator] โ†’ Charts + โ†“ +[Gradio Display] โ†’ Interactive Results + โ†“ +[Q&A System] โ† User Questions +``` + +--- + +## ๐Ÿ› ๏ธ Implementation Steps + +### **Step 1: Create UI Directory Structure** + +```bash +mkdir -p src/ui +touch src/ui/__init__.py +touch src/ui/gradio_app.py +``` + +### **Step 2: Build Basic Gradio Interface** + +**Key Gradio 6 Change:** Theme moved from `Blocks()` to `.launch()` + +```python +import gradio as gr + +# โŒ OLD (Gradio 5) +with gr.Blocks(theme=gr.themes.Soft()) as demo: + pass + +# โœ… NEW (Gradio 6) +with gr.Blocks() as demo: + pass + +demo.launch(theme=gr.themes.Soft()) +``` + +### **Step 3: Design Layout** + +**Three-Tab Design:** +1. **Chef Insights** - Menu performance, food quality +2. **Manager Insights** - Service, operations, ambience +3. **Ask Questions** - RAG-powered Q&A + +**Components Used:** +- `gr.Textbox()` - URL input, progress display +- `gr.Dropdown()` - Review count selection, drill-down menus +- `gr.Button()` - Analyze, Ask buttons +- `gr.Image()` - Charts display +- `gr.Markdown()` - Formatted insights +- `gr.State()` - Context persistence (critical!) +- `gr.Tabs()` + `gr.Tab()` - Tabbed navigation + +### **Step 4: Implement Progress Tracking** + +Used `gr.Progress()` with `yield` for real-time updates: + +```python +def analyze_restaurant_interface(url, review_count, progress=gr.Progress()): + # Phase 1: Scraping + progress(0.1, desc="๐Ÿ“ฅ Scraping reviews...") + yield (..., "๐Ÿ“ฅ Scraping reviews...", ...) + + # Phase 2: Processing + progress(0.3, desc="โš™๏ธ Processing data...") + yield (..., "โš™๏ธ Processing data...", ...) + + # Phase 3: Analysis + progress(0.8, desc="๐Ÿค– Running AI analysis...") + yield (..., "๐Ÿค– Running AI analysis...", ...) + + # Final + progress(1.0, desc="โœ… Complete!") + yield (..., "โœ… Complete!", ...) +``` + +### **Step 5: Connect Backend** + +**Imports:** +```python +from src.scrapers.opentable_scraper import scrape_opentable +from src.data_processing import process_reviews, clean_reviews_for_ai +from src.agent.base_agent import RestaurantAnalysisAgent +from src.mcp_integrations.query_reviews import query_reviews_direct +``` + +**Integration:** +```python +# Scrape +result = scrape_opentable(url=url, max_reviews=review_count, headless=True) + +# Process +df = process_reviews(result) +reviews = clean_reviews_for_ai(df['review_text'].tolist()) + +# Analyze +agent = RestaurantAnalysisAgent() +analysis = agent.analyze_restaurant(url, restaurant_name, reviews) + +# Display +chef_insights = analysis['insights']['chef'] +manager_insights = analysis['insights']['manager'] +``` + +### **Step 6: Implement Drill-Down Functionality** + +**Dynamic Dropdowns:** +```python +# Populate dropdowns after analysis +chef_dropdown_choices = [item['name'] for item in menu_items] +manager_dropdown_choices = [aspect['name'] for aspect in aspects] + +# Connect change events +chef_dropdown.change( + fn=get_menu_item_summary, + inputs=chef_dropdown, + outputs=chef_summary +) +``` + +**Detail Functions:** +```python +def get_menu_item_summary(item_name: str) -> str: + # Load menu_analysis.json + # Find selected item + # Return formatted summary with sentiment, mentions, reviews + pass +``` + +### **Step 7: Build Q&A System** + +**Architecture:** +1. Index reviews after analysis +2. Store in memory dictionary (keyed by restaurant name) +3. Use keyword search to find relevant reviews +4. Send top 50 to Claude for answer + +**Key Code:** +```python +# In query_reviews.py +def find_relevant_reviews(reviews, question, max_reviews=50): + # Extract keywords from question + keywords = [k for k in question.lower().split() if k not in stop_words] + + # Score reviews by keyword matches + scored = [(sum(1 for k in keywords if k in r.lower()), r) for r in reviews] + scored.sort(reverse=True) + + # Return top matches + return [r for score, r in scored[:max_reviews]] +``` + +**Context Persistence (Critical!):** +```python +# โŒ WRONG - Context lost between interactions +restaurant_context = gr.Textbox(visible=False) + +# โœ… CORRECT - Context persists +restaurant_context = gr.State("") +``` + +--- + +## ๐Ÿ”‘ Key Components + +### **1. Main Interface (`create_interface()`)** + +**Features:** +- Clean, professional design +- Mobile-responsive layout +- Real-time progress updates +- Error handling + +**Code Structure:** +```python +def create_interface(): + with gr.Blocks(title="Restaurant Intelligence Agent") as demo: + # Header + gr.Markdown("# ๐Ÿฝ๏ธ Restaurant Intelligence Agent") + + # Input Section + with gr.Row(): + url_input = gr.Textbox(...) + review_count = gr.Dropdown(...) + analyze_btn = gr.Button(...) + + # Progress + progress_box = gr.Textbox(...) + + # Hidden state + restaurant_context = gr.State("") + + # Results Tabs + with gr.Tabs(): + with gr.Tab("๐Ÿณ Chef Insights"): + ... + with gr.Tab("๐Ÿ‘” Manager Insights"): + ... + with gr.Tab("๐Ÿ’ฌ Ask Questions"): + ... + + # Event handlers + analyze_btn.click(fn=analyze_restaurant_interface, ...) + + return demo +``` + +### **2. Analysis Function (`analyze_restaurant_interface()`)** + +**Generator Pattern for Progress:** +```python +def analyze_restaurant_interface(url, review_count, progress=gr.Progress()): + try: + # Validate input + if not url or "opentable" not in url.lower(): + return error_output + + # Phase 1: Scrape + progress(0.1, desc="Scraping...") + yield intermediate_output + result = scrape_opentable(...) + + # Phase 2: Process + progress(0.3, desc="Processing...") + yield intermediate_output + reviews = process_reviews(result) + + # Phase 3: Analyze + progress(0.5, desc="Analyzing...") + yield intermediate_output + analysis = agent.analyze_restaurant(...) + + # Phase 4: Format & Display + progress(1.0, desc="Complete!") + yield final_output + + except Exception as e: + yield error_output +``` + +### **3. Insight Formatting (`clean_insight_text()`)** + +**Problem:** Claude returns insights in various formats: +- Plain text +- Lists: `["item1", "item2"]` +- Dicts: `[{"priority": "high", "action": "..."}]` +- Mixed with quotes and brackets + +**Solution:** Universal text cleaner + +```python +def clean_insight_text(text): + if isinstance(text, list): + # Handle list of dicts (recommendations) + if text and isinstance(text[0], dict): + return '\n\n'.join(f"โ€ข {item['action']}" for item in text) + # Handle simple list + return '\n\n'.join(f"โ€ข {item}" for item in text) + + elif isinstance(text, str): + # Parse string representations + if text.startswith('[{'): + parsed = ast.literal_eval(text) + return format_list(parsed) + + if text.startswith('['): + parsed = ast.literal_eval(text) + return '\n\n'.join(f"โ€ข {item}" for item in parsed) + + # Clean quotes + return text.strip('"\'[]') + + return str(text) +``` + +### **4. Q&A System (`query_reviews.py`)** + +**Features:** +- Keyword-based relevance scoring +- Searches all indexed reviews +- Returns top 50 most relevant +- Context-aware answers + +**Key Functions:** + +```python +# Index reviews after analysis +def index_reviews_direct(restaurant_name, reviews): + REVIEW_INDEX[restaurant_name.lower()] = reviews + return f"Indexed {len(reviews)} reviews" + +# Find relevant reviews +def find_relevant_reviews(reviews, question, max_reviews=50): + keywords = extract_keywords(question) + scored = score_by_keywords(reviews, keywords) + return top_n(scored, max_reviews) + +# Answer question +def query_reviews_direct(restaurant_name, question): + reviews = REVIEW_INDEX.get(restaurant_name.lower()) + relevant = find_relevant_reviews(reviews, question) + return ask_claude(relevant, question) +``` + +--- + +## ๐Ÿ› Challenges & Solutions + +### **Challenge 1: Gradio 6 Breaking Changes** + +**Problem:** `theme=` parameter in `Blocks()` causes error +``` +TypeError: BlockContext.__init__() got an unexpected keyword argument 'theme' +``` + +**Solution:** Move theme to `.launch()` +```python +# Before +with gr.Blocks(theme=gr.themes.Soft()) as demo: + pass +demo.launch() + +# After +with gr.Blocks() as demo: + pass +demo.launch(theme=gr.themes.Soft()) +``` + +### **Challenge 2: Insights Formatting Issues** + +**Problem:** Raw JSON in display +``` +["Strength 1", "Strength 2"] +[{'priority': 'high', 'action': '...'}] +``` + +**Solution:** Created `clean_insight_text()` function +- Handles lists, dicts, strings +- Extracts 'action' from recommendation dicts +- Converts to bullet points +- Removes brackets/quotes + +### **Challenge 3: Manager Insights Rate Limit** + +**Problem:** API rate limit (30K tokens/min) hit when generating insights +``` +Error 429: rate_limit_error +``` + +**Solution:** Added 15s delay between chef and manager insights +```python +# In base_agent.py +chef_insights = generate_insights(role='chef') +time.sleep(15) # Wait to avoid rate limit +manager_insights = generate_insights(role='manager') +``` + +### **Challenge 4: Q&A Context Not Persisting** + +**Problem:** Restaurant context arrives as empty string `''` +```python +DEBUG: restaurant_context = '' +``` + +**Solution:** Use `gr.State()` instead of hidden `gr.Textbox()` +```python +# Before +restaurant_context = gr.Textbox(visible=False) + +# After +restaurant_context = gr.State("") +``` + +**Why:** `gr.State()` is designed for persisting values between interactions, while hidden textboxes can lose state. + +### **Challenge 5: Poor Q&A Quality** + +**Problem:** Q&A using only first 10 reviews, missing relevant content +``` +"Reviews don't mention Brussels sprouts" (but they do!) +``` + +**Solution:** +1. Increased to 50 reviews +2. Added keyword-based filtering +3. Improved Claude prompt + +**Result:** Now finds relevant reviews from entire dataset + +--- + +## ๐Ÿงช Testing + +### **Test 1: Basic Functionality (20 reviews)** +- โœ… Scraping works +- โœ… Analysis completes +- โœ… Insights display +- โœ… Charts generate +- โœ… Q&A works + +### **Test 2: Rate Limits (100 reviews)** +- โœ… Manager insights generate (with 15s delay) +- โœ… No rate limit errors +- โฑ๏ธ Total time: ~5-6 minutes + +### **Test 3: Q&A Quality** +- โœ… Keyword search finds relevant reviews +- โœ… Answers cite specific review numbers +- โœ… Handles topics not in reviews gracefully + +### **Test 4: Edge Cases** +- โœ… Invalid URL โ†’ Clear error message +- โœ… Empty reviews โ†’ Fallback message +- โœ… No context โ†’ "Analyze restaurant first" message + +--- + +## ๐Ÿ“Š Performance Metrics + +| Reviews | Scraping | Analysis | Insights | Total | Cost | +|---------|----------|----------|----------|-------|------| +| 20 | 30s | 1m | 30s | 2m | $0.20 | +| 100 | 2m | 3m | 1m | 6m | $1.20 | +| 500 | 8m | 12m | 2m | 22m* | $5.00* | + +*Estimated based on scaling + +--- + +## ๐ŸŽจ UI/UX Design Decisions + +### **1. Three-Tab Layout** +**Why:** Separates concerns by user role +- Chef tab โ†’ Food/menu focused +- Manager tab โ†’ Operations focused +- Q&A tab โ†’ Ad-hoc questions + +### **2. Drill-Down Dropdowns** +**Why:** Reduces cognitive load +- Overview first (charts + summaries) +- Details on demand (select item) + +### **3. Progress Indicators** +**Why:** Long-running operations (5-20 minutes) +- Real-time updates every 30 seconds +- Phase descriptions (Scraping โ†’ Processing โ†’ Analyzing) +- Prevents user from thinking app is frozen + +### **4. Error Handling** +**Why:** Graceful degradation +- Clear error messages +- Fallback insights if generation fails +- Validation before expensive operations + +--- + +## ๐Ÿš€ Next Steps + +### **Immediate (Day 16)** +1. Deploy backend to Modal +2. Create Modal API endpoints +3. Update Gradio to call Modal instead of local functions + +### **Day 17** +1. Create HuggingFace Space +2. Deploy Gradio UI to HF Space +3. Connect UI to Modal backend +4. Add API key as HF Secret + +### **Day 18-19** +1. Create demo video (1-5 mins) +2. Polish README +3. Social media post +4. Final testing +5. Submit before Nov 30, 11:59 PM UTC + +--- + +## ๐Ÿ“ Code Summary + +### **Files Created/Modified (Day 15)** + +1. **src/ui/gradio_app.py** (NEW - 620 lines) + - Main Gradio interface + - Progress tracking + - Event handlers + - Insight formatting + +2. **src/mcp_integrations/query_reviews.py** (UPDATED) + - Added keyword-based search + - Increased max_reviews to 50 + - Better prompts for Claude + +3. **src/agent/base_agent.py** (UPDATED) + - Added 15s delay between insights + - Fixed state clearing + +4. **src/agent/insights_generator.py** (UPDATED) + - Better error handling + - Improved prompts + +5. **src/data_processing/review_cleaner.py** (CREATED) + - Text sanitization + - Token reduction + +--- + +## ๐ŸŽ“ Key Learnings + +### **Gradio 6 Best Practices** + +1. **Use `gr.State()` for persistence**, not hidden textboxes +2. **Move theme to `.launch()`**, not `Blocks()` +3. **Use generators with `yield`** for progress updates +4. **Wrap long operations** in try-except with user-friendly errors +5. **Test with `share=False`** locally before deploying + +### **AI Agent Integration** + +1. **Add delays between API calls** to avoid rate limits +2. **Handle variable response formats** from LLMs +3. **Provide fallback responses** when generation fails +4. **Log extensively** for debugging +5. **Validate responses** before displaying + +### **Q&A System Design** + +1. **Simple keyword search** often beats complex embeddings for small datasets +2. **Normalize inputs** (lowercase, strip) to avoid mismatches +3. **Show what's available** when context missing +4. **Cite sources** in answers for credibility +5. **Filter first, then send to LLM** to reduce tokens + +--- + +## ๐Ÿ“š References + +- [Gradio 6 Documentation](https://www.gradio.app/docs) +- [Gradio 6 Migration Guide](https://www.gradio.app/main/guides/gradio-6-migration-guide) +- [Anthropic API Docs](https://docs.anthropic.com/) +- [MCP 1st Birthday Hackathon](https://huggingface.co/MCP-1st-Birthday) + +--- + +## โœ… Day 15 Completion Checklist + +- [x] Install Gradio 6 +- [x] Create UI directory structure +- [x] Build basic interface +- [x] Implement progress tracking +- [x] Connect backend (scraper, agent, insights) +- [x] Add drill-down functionality +- [x] Build Q&A system with RAG +- [x] Fix insights formatting +- [x] Fix rate limit issues +- [x] Fix Q&A context persistence +- [x] Improve Q&A quality (keyword search) +- [x] Test with 20 reviews โœ… +- [x] Test with 100 reviews โœ… +- [x] Document implementation โœ… + +--- + +**Status:** โœ… Day 15 Complete! +**Next:** Day 16 - Modal Backend Deployment + +--- + +*Generated: November 24, 2025* +*Project: Restaurant Intelligence Agent* +*Hackathon: Anthropic MCP 1st Birthday - Track 2* \ No newline at end of file diff --git a/docs/agent_flow.md b/docs/agent_flow.md new file mode 100644 index 0000000000000000000000000000000000000000..35b109906b63f0c6d96eeba1ab02b2e6a95ae258 --- /dev/null +++ b/docs/agent_flow.md @@ -0,0 +1,227 @@ +# Restaurant Intelligence Agent - Planning Flow + +## ๐ŸŒ UNIVERSAL SYSTEM - Works with ANY Restaurant + +**CRITICAL**: This agent is designed to work with **ANY OpenTable restaurant URL** without modification. +- โŒ NOT hardcoded for specific restaurants +- โœ… Discovers menu items dynamically from reviews +- โœ… Discovers relevant aspects dynamically +- โœ… Adapts to restaurant type automatically (fine dining, casual, fast food, etc.) + +**Examples of restaurants this works with:** +- Japanese (Miku) โœ… +- Italian (any pasta place) โœ… +- American (burgers, steaks) โœ… +- Fast food (McDonald's competitor) โœ… +- Coffee shops โœ… +- ANY restaurant on OpenTable โœ… + +--- + +## ๐ŸŽฏ High-Level Overview + +This shows how the agent works from start to finish **for ANY restaurant**: +``` +โ”Œโ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ” +โ”‚ USER INPUT โ”‚ +โ”‚ Paste ANY OpenTable URL: โ”‚ +โ”‚ โ€ข https://opentable.ca/r/ANY-RESTAURANT โ”‚ +โ”‚ โ€ข Agent doesn't need to know restaurant in advance โ”‚ +โ””โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”ฌโ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”˜ + โ”‚ + โ–ผ +โ”Œโ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ” +โ”‚ AGENT PLANNING PHASE โ”‚ +โ”‚ โ€ข Agent receives the URL (any restaurant) โ”‚ +โ”‚ โ€ข Agent thinks about what needs to be done โ”‚ +โ”‚ โ€ข Agent creates a UNIVERSAL step-by-step plan โ”‚ +โ”‚ โ”‚ +โ”‚ Universal Plan (works for ALL restaurants): โ”‚ +โ”‚ Step 1: Scrape reviews from URL โ”‚ +โ”‚ Step 2: Discover menu items (extracts from reviews) โ”‚ +โ”‚ Step 3: Discover aspects (learns what matters here) โ”‚ +โ”‚ Step 4: Analyze sentiment โ”‚ +โ”‚ Step 5: Detect any problems โ”‚ +โ”‚ Step 6: Generate insights โ”‚ +โ”‚ Step 7: Save report to Google Drive โ”‚ +โ”‚ Step 8: Send alerts if problems found โ”‚ +โ””โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”ฌโ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”˜ + โ”‚ + โ–ผ +โ”Œโ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ” +โ”‚ AGENT EXECUTION PHASE โ”‚ +โ”‚ โ€ข Agent executes each step โ”‚ +โ”‚ โ€ข ADAPTS to whatever it discovers โ”‚ +โ”‚ โ€ข No assumptions about restaurant type โ”‚ +โ”‚ โ”‚ +โ”‚ Example 1 - Japanese Restaurant: โ”‚ +โ”‚ โœ“ Discovered: sushi, sashimi, tempura โ”‚ +โ”‚ โœ“ Aspects: presentation, freshness, authenticity โ”‚ +โ”‚ โ”‚ +โ”‚ Example 2 - Italian Restaurant: โ”‚ +โ”‚ โœ“ Discovered: pasta, pizza, risotto โ”‚ +โ”‚ โœ“ Aspects: sauce quality, portion size, authenticity โ”‚ +โ”‚ โ”‚ +โ”‚ Example 3 - Fast Food: โ”‚ +โ”‚ โœ“ Discovered: burgers, fries, shakes โ”‚ +โ”‚ โœ“ Aspects: speed, value, consistency โ”‚ +โ””โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”ฌโ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”˜ + โ”‚ + โ–ผ +โ”Œโ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ” +โ”‚ OUTPUTS (Custom per Restaurant) โ”‚ +โ”‚ โ€ข PDF Report (customized to that restaurant) โ”‚ +โ”‚ โ€ข Slack Alert (if issues detected) โ”‚ +โ”‚ โ€ข Q&A Interface (ask questions about reviews) โ”‚ +โ”‚ โ€ข Visualizations (based on discovered items/aspects) โ”‚ +โ””โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”˜ +``` + +## ๐Ÿง  How the Agent "Thinks" (Works for ANY Restaurant) + +### Step 1: Analyze the Input (Universal) + +**Example 1: User provides Japanese restaurant URL** +``` +Agent's thoughts: +"I received: https://opentable.ca/r/some-sushi-place + + What I know: + - This is an OpenTable URL + - I need to analyze customer reviews + + What I DON'T know (will discover): + - Restaurant type (Japanese? Italian? American?) + - Menu items (sushi? pasta? burgers?) + - What customers care about (presentation? speed? value?) + + My approach: + 1. Get the data first + 2. Let the REVIEWS tell me what matters + 3. Don't assume anything" +``` + +**Example 2: User provides Italian restaurant URL** +``` +Agent's thoughts: +"I received: https://opentable.ca/r/some-italian-place + + Same approach - I don't assume: + - Menu could be pizza, pasta, seafood, or all + - Customers might care about: sauce, portions, wine, authenticity + - I'll discover everything from the reviews" +``` + +**Example 3: User provides fast food URL** +``` +Agent's thoughts: +"I received: https://opentable.ca/r/some-burger-chain + + Different restaurant type, same approach: + - Menu likely: burgers, fries, drinks + - Customers probably care about: speed, value, consistency + - But I won't assume - I'll discover from reviews" +``` + +### Step 2: Create Universal Plan + +The agent creates THE SAME PLAN for every restaurant: +```python +# This plan works for Japanese, Italian, Mexican, Fast Food, ANY type: + +plan = [ + { + "step": 1, + "action": "scrape_reviews", + "params": {"url": user_provided_url}, # ANY URL works + "reason": "I need review data before I can analyze anything" + }, + { + "step": 2, + "action": "discover_menu_items", + "params": {"reviews": "scraped_data"}, + "reason": "I don't know what's on the menu - customers will tell me in reviews" + # Will find: sushi OR pasta OR burgers (whatever is mentioned) + }, + { + "step": 3, + "action": "discover_aspects", + "params": {"reviews": "scraped_data"}, + "reason": "I need to learn what matters to THIS restaurant's customers" + # Might find: "presentation" OR "portion size" OR "speed" (depends on restaurant) + }, + { + "step": 4, + "action": "analyze_sentiment", + "params": {"reviews": "scraped_data"}, + "reason": "Universal - every restaurant needs sentiment analysis" + }, + # ... remaining steps are also universal +] +``` + +## ๐Ÿ“ Example: Agent Handles Different Restaurant Types + +### Scenario A: Japanese Fine Dining +``` +[10:00:00] Received URL: https://opentable.ca/r/sushi-restaurant +[10:00:01] Creating universal analysis plan (8 steps) +[10:00:06] STEP 2 COMPLETE: Discovered menu items + Found: salmon sushi (89 mentions), miso soup (67 mentions), tempura (45 mentions) +[10:00:50] STEP 3 COMPLETE: Discovered aspects customers care about + Aspects: presentation, freshness, authenticity, service attentiveness +[10:01:30] Agent adapted to: Fine dining Japanese restaurant +``` + +### Scenario B: Italian Casual Dining +``` +[10:00:00] Received URL: https://opentable.ca/r/italian-bistro +[10:00:01] Creating universal analysis plan (8 steps) +[10:00:06] STEP 2 COMPLETE: Discovered menu items + Found: carbonara (112 mentions), margherita pizza (89 mentions), tiramisu (56 mentions) +[10:00:50] STEP 3 COMPLETE: Discovered aspects customers care about + Aspects: sauce quality, portion size, value for money, wine selection +[10:01:30] Agent adapted to: Casual Italian restaurant +``` + +### Scenario C: Fast Casual (Burgers) +``` +[10:00:00] Received URL: https://opentable.ca/r/burger-joint +[10:00:01] Creating universal analysis plan (8 steps) +[10:00:06] STEP 2 COMPLETE: Discovered menu items + Found: cheeseburger (156 mentions), fries (134 mentions), milkshake (67 mentions) +[10:00:50] STEP 3 COMPLETE: Discovered aspects customers care about + Aspects: speed of service, value, consistency, cleanliness +[10:01:30] Agent adapted to: Fast casual burger restaurant +``` + +## ๐Ÿ”„ Why This Is TRULY Universal + +### โŒ Bad Approach (What we're NOT doing): +```python +# Hardcoded - only works for one restaurant +menu_items = ["salmon roll", "tuna sashimi", "miso soup"] # Japanese only! +aspects = ["food quality", "service", "ambience"] # Generic, misses specifics + +# This breaks when you analyze an Italian or Mexican restaurant +``` + +### โœ… Our Approach (What we ARE doing): +```python +# Dynamic - works for ANY restaurant +menu_items = discover_from_reviews(reviews) # Finds whatever customers mention +aspects = discover_from_reviews(reviews) # Learns what matters HERE + +# Examples of what it discovers: +# Japanese: menu_items = ["sushi", "sashimi"], aspects = ["freshness", "presentation"] +# Italian: menu_items = ["pasta", "pizza"], aspects = ["sauce", "portions"] +# Mexican: menu_items = ["tacos", "burritos"], aspects = ["spice level", "authenticity"] +``` + +## ๐ŸŽฏ Key Principles (Universal Design) + +1. **NEVER assume restaurant type** - Let reviews tell us +2. **NEVER hardcode menu items** - Discover from customer mentions +3. **NEVER use generic aspects** - Learn what THIS restaurant's customers care about +4. **ALWAYS adapt** - Japanese needs different analysis than fast food +5. **ONE codebase** - Same code handles ALL restaurant types \ No newline at end of file diff --git a/docs/menu_discovery.md b/docs/menu_discovery.md new file mode 100644 index 0000000000000000000000000000000000000000..0de5c79a917f40bf942c239f87d6b8fd4d2c0362 --- /dev/null +++ b/docs/menu_discovery.md @@ -0,0 +1,128 @@ +# Menu Discovery Algorithm + +## Overview + +The Menu Discovery module dynamically extracts menu items and drinks from restaurant reviews using Claude AI. It works with ANY cuisine type without hardcoding. + +## Algorithm + +### 1. Input Processing +```python +reviews = [list of review texts] +restaurant_name = "Restaurant Name" +``` + +### 2. AI Extraction +- Reviews are sent to Claude AI +- Claude reads full context of each review +- Extracts SPECIFIC menu items (not generic terms) +- Maintains granularity (salmon sushi โ‰  salmon roll) + +### 3. Sentiment Analysis +- For each discovered item, analyzes sentiment from context +- Scores: -1.0 (very negative) to +1.0 (very positive) +- Example: "The tempura was disappointing" โ†’ -0.6 + +### 4. Normalization +- All item names converted to lowercase +- Avoids duplicates (Miku Roll = miku roll) + +### 5. Output +```json +{ + "food_items": [ + { + "name": "salmon sushi", + "mention_count": 45, + "sentiment": 0.89, + "category": "sushi" + } + ], + "drinks": [...], + "total_extracted": 52 +} +``` + +## Usage Examples + +### Basic Usage +```python +from src.agent.menu_discovery import MenuDiscovery +from anthropic import Anthropic + +client = Anthropic(api_key="your-key") +discovery = MenuDiscovery(client, "claude-sonnet-4-20250514") + +# Extract items +items = discovery.extract_menu_items( + reviews=review_list, + restaurant_name="Miku Restaurant" +) +``` + +### With Visualization +```python +# Text visualization (terminal) +print(discovery.visualize_items_text(items, top_n=10)) + +# Chart visualization (saved as image) +chart_path = discovery.visualize_items_chart(items, "menu_chart.png") + +# Save to JSON +json_path = discovery.save_results(items, "menu_data.json") +``` + +## Features + +### โœ… Universal Design +Works with ANY restaurant type: +- Japanese: sushi, sashimi, tempura, sake +- Italian: pizza variants, pasta types, wines +- Mexican: taco types, burritos, margaritas +- Burger shop: different burger variants + +### โœ… Granularity +Keeps similar items separate: +- salmon sushi โ‰  salmon roll โ‰  salmon nigiri +- margherita pizza โ‰  pepperoni pizza + +### โœ… Noise Filtering +Skips generic terms: +- โŒ "food", "meal", "dish" +- โŒ "delicious", "amazing" +- โœ… Only specific menu items + +### โœ… Sentiment Color Coding +- ๐ŸŸข Green: Positive (โ‰ฅ0.7) +- ๐ŸŸก Yellow: Mixed (0.3-0.7) +- ๐ŸŸ  Orange: Neutral (0-0.3) +- ๐Ÿ”ด Red: Negative (<0) + +## Integration with Gradio UI + +The visualization functions are designed to work seamlessly with Gradio: +```python +# In Gradio app (Day 15-16): +import gradio as gr + +def analyze_menu(reviews): + items = discovery.extract_menu_items(reviews) + + # Display text visualization + text_viz = discovery.visualize_items_text(items) + + # Display chart + chart_path = discovery.visualize_items_chart(items) + + return text_viz, chart_path + +gr.Interface(fn=analyze_menu, ...) +``` + +## Testing + +Tested across 3 cuisine types with 95%+ accuracy: +- โœ… Japanese +- โœ… Italian +- โœ… Mexican + diff --git a/docs/pdf_report_design.md b/docs/pdf_report_design.md new file mode 100644 index 0000000000000000000000000000000000000000..ba8f4be5415b48a5da2d9d84f0d99b6ae097e177 --- /dev/null +++ b/docs/pdf_report_design.md @@ -0,0 +1,116 @@ +# PDF Report Design Specification + +## Overview +Professional, structured PDF report for restaurant intelligence analysis. + +## Structure + +### 1. Cover Page +- Restaurant name (large, bold) +- Report generation date +- Analysis period +- Company logo/branding (optional) + +### 2. Executive Summary (1 page) +- Overall sentiment score (large visual indicator) +- Key highlights (3-5 bullet points) +- Critical issues requiring immediate attention +- Quick stats: # reviews analyzed, # menu items, # aspects + +### 3. Menu Analysis (2-3 pages) +- **Section Header:** "Menu Performance Analysis" +- Embedded chart: Menu sentiment visualization (PNG) +- Table: Top performing items + - Item name + - Sentiment score + - Mention count + - Key feedback +- Table: Items needing attention + - Item name + - Issues identified + - Recommendations + +### 4. Aspect Analysis (2-3 pages) +- **Section Header:** "Customer Experience Aspects" +- Embedded chart: Aspect comparison (PNG) +- For each major aspect: + - Aspect name + - Sentiment score (visual indicator) + - Customer feedback summary + - Trends + +### 5. Chef Insights (1-2 pages) +- **Section Header:** "Recommendations for Kitchen Team" +- Menu item recommendations +- Quality concerns +- Customer preferences +- Actionable next steps + +### 6. Manager Insights (1-2 pages) +- **Section Header:** "Operational Recommendations" +- Service improvements +- Training needs +- Staffing recommendations +- Customer experience enhancements + +### 7. Customer Feedback Highlights (1 page) +- Top 5 positive reviews (quotes) +- Top 5 critical reviews (quotes) +- Trending topics + +### 8. Appendix (optional) +- Detailed data tables +- Methodology +- Data sources + +## Design Elements + +### Colors +- Primary: Professional blue (#2196F3) +- Positive: Green (#4CAF50) +- Warning: Orange (#FF9800) +- Critical: Red (#F44336) +- Neutral: Gray (#757575) + +### Typography +- Headers: Bold, 16-18pt +- Subheaders: Bold, 14pt +- Body: Regular, 11pt +- Captions: Regular, 9pt + +### Layout +- Margins: 1 inch all sides +- Two-column layout for data-heavy sections +- White space for readability +- Page numbers in footer +- Restaurant name in header (after cover) + +## Technical Implementation + +### Libraries to Use +- **ReportLab** or **WeasyPrint** for PDF generation +- **Pillow** for image embedding +- **matplotlib** charts already generated + +### File Size Target +- Keep under 5MB for easy sharing +- Compress images if needed +- Optimize charts for print quality (300 DPI) + +## Export Button in Gradio +- Prominent "Download PDF Report" button +- Show generation progress +- Auto-download when ready +- Save copy to reports/ folder + +## Future Enhancements (Post-Hackathon) +- Custom branding (restaurant logo) +- Multi-language support +- Email delivery option +- Comparison reports (month-over-month) + +--- + +**Build Date:** Days 14-15 +**Priority:** HIGH (required for demo) +**Estimated Time:** 4-6 hours diff --git a/integrate_scraper_with_agent.py b/integrate_scraper_with_agent.py new file mode 100644 index 0000000000000000000000000000000000000000..e4202ced94407893b198bb69fdc6571ab28c0f9c --- /dev/null +++ b/integrate_scraper_with_agent.py @@ -0,0 +1,119 @@ +""" +Integration Script: Scraper โ†’ Agent โ†’ Analysis +Wires together the complete pipeline. +""" +import pandas as pd +from src.scrapers.opentable_scraper import scrape_opentable +from src.data_processing import process_reviews +from src.agent.base_agent import RestaurantAnalysisAgent +from src.data_processing import clean_reviews_for_ai + +print("=" * 80) +print("๐Ÿ”ฅ COMPLETE PIPELINE: Scraper โ†’ Agent โ†’ Analysis") +print("=" * 80 + "\n") + +# Step 1: Scrape reviews +print("๐Ÿ“ฅ Step 1: Scraping OpenTable...") +url = "https://www.opentable.ca/r/nightingale-vancouver?originId=a3c30a8e-25aa-43b9-9f09-9f0980f22365&corrid=a3c30a8e-25aa-43b9-9f09-9f0980f22365&avt=eyJ2IjoyLCJtIjoxLCJwIjowLCJzIjoxLCJuIjowfQ" +restaurant_name = "Nightingale" + +scraper_result = scrape_opentable(url, max_reviews=50, headless=True) + +if not scraper_result['success']: + print(f"โŒ Scraping failed: {scraper_result.get('error')}") + exit(1) + +print(f"โœ… Scraped {scraper_result['total_reviews']} reviews\n") + +# Step 2: Process to DataFrame +print("โš™๏ธ Step 2: Processing data...") +df = process_reviews(scraper_result) +print(f"โœ… Processed {len(df)} reviews into DataFrame\n") + +# Step 3: Convert to format agents expect (List[str]) +print("๐Ÿ”„ Step 3: Converting to agent format...") +review_texts = df['review_text'].dropna().tolist() +review_texts = clean_reviews_for_ai(review_texts, verbose=True) +print(f"โœ… Converted to {len(review_texts)} review texts\n") + +# Step 4: Initialize agent +print("๐Ÿค– Step 4: Initializing Restaurant Analysis Agent...") +agent = RestaurantAnalysisAgent() +print("โœ… Agent initialized with all sub-agents\n") + +# Step 5: Run complete analysis +print("๐Ÿš€ Step 5: Running complete analysis...") +print("-" * 80) + +results = agent.analyze_restaurant( + restaurant_url=url, + restaurant_name=restaurant_name, + reviews=review_texts, # โ† Pass list of strings + review_count=str(len(review_texts)) +) + +print("\n" + "=" * 80) +print("๐Ÿ“Š ANALYSIS RESULTS") +print("=" * 80 + "\n") + +if results['success']: + print(f"โœ… Analysis completed successfully!\n") + + # Menu analysis + menu_count = len(results['menu_analysis'].get('food_items', [])) + drink_count = len(results['menu_analysis'].get('drinks', [])) + print(f"๐Ÿฝ๏ธ Menu Items Discovered: {menu_count} food + {drink_count} drinks") + + # Aspect analysis + aspect_count = len(results['aspect_analysis'].get('aspects', [])) + print(f"๐Ÿ” Aspects Discovered: {aspect_count}") + + # Insights + print(f"\n๐Ÿ’ก Insights Generated:") + print(f" โ€ข Chef insights: {len(results['insights']['chef'].get('recommendations', []))} recommendations") + print(f" โ€ข Manager insights: {len(results['insights']['manager'].get('recommendations', []))} recommendations") + + # Step 6: Export everything + print("\n" + "=" * 80) + print("๐Ÿ’พ Step 6: Exporting results...") + print("=" * 80 + "\n") + + # Save raw data + from src.data_processing import save_to_csv + save_to_csv(df, 'data/raw/miku_reviews.csv') + + # Save analysis + saved_files = agent.export_analysis('outputs') + print("โœ… Saved analysis files:") + for key, path in saved_files.items(): + print(f" โ€ข {key}: {path}") + + # Step 7: Test MCP tools + print("\n" + "=" * 80) + print("๐Ÿ”ง Step 7: Testing MCP Tools") + print("=" * 80 + "\n") + + # Q&A + print("๐Ÿค” Q&A Test:") + question = "What do customers say about the sushi?" + answer = agent.ask_question(question) + print(f" Q: {question}") + print(f" A: {answer[:200]}...\n") + + # Save report + print("๐Ÿ“„ Save Report Test:") + report_path = agent.save_analysis_report('reports') + print(f" โœ… Report saved to: {report_path}\n") + + # Generate charts + print("๐Ÿ“Š Generate Charts Test:") + charts = agent.generate_visualizations() + for chart_type, path in charts.items(): + print(f" โœ… {chart_type}: {path}") + +else: + print(f"โŒ Analysis failed: {results.get('error')}") + +print("\n" + "=" * 80) +print("๐ŸŽ‰ COMPLETE PIPELINE TEST FINISHED!") +print("=" * 80) diff --git a/modal_app.py b/modal_app.py new file mode 100644 index 0000000000000000000000000000000000000000..bce3b9cd11d1d25195f06e7ee3540fb3c1ec1c01 --- /dev/null +++ b/modal_app.py @@ -0,0 +1,7 @@ +import modal + +app = modal.App("restaurant-intelligence") + +@app.function() +def hello(): + return "Modal is working!" \ No newline at end of file diff --git a/modal_backend.py b/modal_backend.py new file mode 100644 index 0000000000000000000000000000000000000000..924e475bb4d554b97c2b85687339773477935fd3 --- /dev/null +++ b/modal_backend.py @@ -0,0 +1,197 @@ +""" +Modal Backend for Restaurant Intelligence Agent +Deploys scraper and analysis as serverless functions + +FIXED: Increased FastAPI timeout for long-running analysis +""" + +import modal +from typing import Dict, Any, List + +# Create Modal app +app = modal.App("restaurant-intelligence") + +# Base image with chromedriver symlink fix +image = ( + modal.Image.debian_slim(python_version="3.12") + .apt_install("chromium", "chromium-driver") + .run_commands("ls -la /usr/bin/chrom* || true") + .run_commands("ls -la /usr/local/bin/chrom* || true") + .run_commands("ln -sf /usr/bin/chromedriver /usr/local/bin/chromedriver") + .run_commands("ln -sf /usr/bin/chromium /usr/local/bin/chromium") + .uv_pip_install( + "anthropic", + "selenium", + "beautifulsoup4", + "pandas", + "python-dotenv", + "matplotlib", + "fastapi[standard]", + "fastmcp", + ) + .add_local_python_source("src") +) + + +@app.function(image=image) +def hello() -> Dict[str, Any]: + """Test that Modal is working.""" + return {"status": "Modal is working!", "message": "MCP ready"} + + +@app.function( + image=image, + timeout=600, +) +def scrape_restaurant_modal(url: str, max_reviews: int = 100) -> Dict[str, Any]: + """Scrape reviews from OpenTable.""" + from src.scrapers.opentable_scraper import scrape_opentable + from src.data_processing import process_reviews, clean_reviews_for_ai + + result = scrape_opentable(url=url, max_reviews=max_reviews, headless=True) + + if not result.get("success"): + return {"success": False, "error": result.get("error")} + + df = process_reviews(result) + reviews = clean_reviews_for_ai(df["review_text"].tolist(), verbose=False) + + return { + "success": True, + "total_reviews": len(reviews), + "reviews": reviews, + "metadata": result.get("metadata", {}), + } + + +@app.function( + image=image, + secrets=[modal.Secret.from_name("anthropic-api-key")], + timeout=1800, +) +def analyze_restaurant_modal( + url: str, + restaurant_name: str, + reviews: List[str], +) -> Dict[str, Any]: + """Run AI analysis on reviews only.""" + from src.agent.base_agent import RestaurantAnalysisAgent + + agent = RestaurantAnalysisAgent() + analysis = agent.analyze_restaurant( + restaurant_url=url, + restaurant_name=restaurant_name, + reviews=reviews, + ) + return analysis + + +@app.function( + image=image, + secrets=[modal.Secret.from_name("anthropic-api-key")], + timeout=2400, # 40 minutes +) +def full_analysis_modal(url: str, max_reviews: int = 100) -> Dict[str, Any]: + """Complete end-to-end analysis.""" + from src.scrapers.opentable_scraper import scrape_opentable + from src.data_processing import process_reviews, clean_reviews_for_ai + from src.agent.base_agent import RestaurantAnalysisAgent + + result = scrape_opentable(url=url, max_reviews=max_reviews, headless=True) + + if not result.get("success"): + return {"success": False, "error": result.get("error")} + + df = process_reviews(result) + reviews = clean_reviews_for_ai(df["review_text"].tolist(), verbose=False) + + restaurant_name = ( + url.split("/")[-1].split("?")[0].replace("-", " ").title() + ) + + agent = RestaurantAnalysisAgent() + analysis = agent.analyze_restaurant( + restaurant_url=url, + restaurant_name=restaurant_name, + reviews=reviews, + ) + + return analysis + + +# FIXED: Added timeout to FastAPI function +@app.function( + image=image, + secrets=[modal.Secret.from_name("anthropic-api-key")], + timeout=2400, # 40 minutes - matches full_analysis_modal +) +@modal.asgi_app() +def fastapi_app(): + from fastapi import FastAPI, HTTPException + from pydantic import BaseModel + + web_app = FastAPI(title="Restaurant Intelligence API") + + class AnalyzeRequest(BaseModel): + url: str + max_reviews: int = 100 + + @web_app.get("/") + async def root(): + return { + "name": "Restaurant Intelligence API", + "version": "1.0", + "mcp": "enabled", + } + + @web_app.get("/health") + async def health(): + return {"status": "healthy"} + + @web_app.post("/analyze") + async def analyze(request: AnalyzeRequest): + try: + # Call with spawn to avoid blocking + result = full_analysis_modal.remote( + url=request.url, + max_reviews=request.max_reviews, + ) + return result + except Exception as e: + raise HTTPException(status_code=500, detail=str(e)) + + @web_app.post("/scrape") + async def scrape(request: AnalyzeRequest): + try: + result = scrape_restaurant_modal.remote( + url=request.url, + max_reviews=request.max_reviews, + ) + return result + except Exception as e: + raise HTTPException(status_code=500, detail=str(e)) + + return web_app + + +@app.local_entrypoint() +def main(): + print("๐Ÿงช Testing Modal deployment...\n") + + print("1๏ธโƒฃ Testing connection...") + result = hello.remote() + print(f"โœ… {result}\n") + + print("2๏ธโƒฃ Testing analysis with 20 reviews...") + test_url = "https://www.opentable.ca/r/miku-restaurant-vancouver" + + analysis = full_analysis_modal.remote(url=test_url, max_reviews=20) + + if analysis.get("success"): + print("\nโœ… Analysis complete!") + print(f" Menu items: {len(analysis.get('menu_analysis', {}).get('food_items', []))}") + print(f" Aspects: {len(analysis.get('aspect_analysis', {}).get('aspects', []))}") + print(f" Chef insights: {'โœ…' if analysis.get('insights', {}).get('chef') else 'โŒ'}") + print(f" Manager insights: {'โœ…' if analysis.get('insights', {}).get('manager') else 'โŒ'}") + else: + print(f"\nโŒ Analysis failed: {analysis.get('error')}") \ No newline at end of file diff --git a/outputs/aspect_analysis.json b/outputs/aspect_analysis.json new file mode 100644 index 0000000000000000000000000000000000000000..6346e9a524be3b2d2caeb688ed97cd9ce513514d --- /dev/null +++ b/outputs/aspect_analysis.json @@ -0,0 +1,293 @@ +{ + "aspects": [ + { + "name": "service quality", + "mention_count": 9, + "sentiment": 0.8, + "description": "Staff attentiveness and professionalism", + "related_reviews": [ + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 7, + "review_text": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty", + "sentiment_context": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty" + }, + { + "review_index": 8, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + }, + { + "review_index": 9, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 11, + "review_text": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and instead of seating her or at least welcoming her to wait at the table, the hostess questioned whether all six people were still coming. Since she wasnโ€™t the one who made the reservation, she didnโ€™t know, and because of that, they refused to seat her until the rest of us arrived. It felt odd and unaccommodating. The entire purpose of making a reservation is to ensure you have a table, so it was surprising that they wouldnโ€™t let one member of the party be seated. What made the situation even more uncomfortable was that after refusing to seat her, the two staff members at the host stand began speaking to each other in another language about the situation, which came across as unprofessional and dismissive. The second issue happened at the end of the evening while we were paying. We explained...", + "sentiment_context": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and in" + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + } + ], + "summary": "Customers consistently praise Nightingale's service quality, describing it as outstanding, excellent, and dependable across multiple visits. Staff members like Oscar and Megan receive specific recognition for their attentiveness, timing, and ability to provide helpful recommendations while understanding business lunch needs. While most experiences are highly positive, there was one instance where service fell short of expected standards during a birthday celebration." + }, + { + "name": "food quality", + "mention_count": 8, + "sentiment": 0.9, + "description": "Taste and overall food experience", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 9, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + }, + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 18, + "review_text": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure.", + "sentiment_context": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure." + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Food quality receives exceptional praise from customers, with multiple reviews describing it as superb, fantastic, and consistently excellent across visits. Customers specifically highlight the outstanding taste, freshness, and 5-star presentation of dishes, with many expressing eagerness to return. The food quality is cited as a key reason for customer loyalty and repeat visits." + }, + { + "name": "ambiance", + "mention_count": 5, + "sentiment": 0.9, + "description": "Overall atmosphere and vibe", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + } + ], + "summary": "The ambiance receives overwhelmingly positive feedback, with customers describing it as incredible, warm, and inviting with cozy lighting and great energy. Guests consistently mention the beautiful dรฉcor and lovely atmosphere that makes them feel comfortable and welcomed. The ambiance is considered a key component of the overall Nightingale experience that keeps customers returning." + }, + { + "name": "noise level", + "mention_count": 3, + "sentiment": 0.4, + "description": "Volume of restaurant environment", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customer feedback on noise levels is mixed, with some guests noting challenges in conversation during busy periods. The restaurant can become quite packed during peak times like lunch service, which appears to impact the acoustic environment. This seems to be more of a concern for larger groups trying to have conversations." + }, + { + "name": "seating comfort", + "mention_count": 2, + "sentiment": 0.6, + "description": "Table location and comfort", + "related_reviews": [ + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + } + ], + "summary": "Seating comfort receives moderate feedback from customers, with some concerns raised about comfort levels during longer dining experiences. The issue appears to be more noticeable when the restaurant is packed, suggesting that seating arrangements may feel cramped during busy periods." + }, + { + "name": "portion size", + "mention_count": 2, + "sentiment": 0.4, + "description": "Amount of food served", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "Customer opinions on portion sizes are mixed, with some finding the portions small relative to the price point. One customer specifically noted that servings felt insufficient for the cost, though others seem satisfied with the sharing plate format. This appears to be a value perception issue rather than a universal complaint." + }, + { + "name": "sharing style", + "mention_count": 2, + "sentiment": 1.0, + "description": "Family style dining approach", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 17, + "review_text": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go back & try new amazing items!", + "sentiment_context": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go b" + } + ], + "summary": "The sharing plate concept receives universally positive feedback from customers who appreciate this refreshing approach to dining. Guests enjoy the family-style eating format that allows them to experience a variety of flavor combinations throughout their meal. The sharing style is viewed as a distinctive and appealing aspect of the Nightingale dining experience." + }, + { + "name": "presentation", + "mention_count": 1, + "sentiment": 1.0, + "description": "Visual appeal of dishes", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Food presentation receives perfect marks from customers, with one guest specifically rating it as 5 stars. The visual appeal of dishes contributes significantly to the overall dining experience and customer satisfaction." + }, + { + "name": "freshness", + "mention_count": 1, + "sentiment": 1.0, + "description": "Quality of ingredients", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Ingredient freshness is highly praised by customers, with one reviewer specifically giving it a 5-star rating alongside food quality and presentation. This attention to fresh ingredients appears to be a notable strength of the kitchen." + }, + { + "name": "value", + "mention_count": 1, + "sentiment": 0.3, + "description": "Price relative to portion size", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "Value perception is a concern for some customers, with feedback indicating that prices feel high relative to portion sizes. One guest specifically noted that the restaurant is \"pricy for size of servings,\" suggesting that the cost-to-portion ratio may not meet all customers' expectations." + }, + { + "name": "ventilation", + "mention_count": 1, + "sentiment": 0.2, + "description": "Air quality and kitchen fumes", + "related_reviews": [ + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + } + ], + "summary": "Customer feedback regarding ventilation shows mixed sentiment, though the single mention comes from a loyal customer who regularly visits Nightingale Vancouver. While the specific ventilation concern isn't detailed in the provided context, it appears to be part of broader feedback from someone who otherwise praises the food and staff excellence. This suggests the ventilation issue may be a minor concern that doesn't significantly impact the overall positive dining experience." + }, + { + "name": "menu variety", + "mention_count": 1, + "sentiment": 1.0, + "description": "Uniqueness of menu options", + "related_reviews": [ + { + "review_index": 8, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + } + ], + "summary": "Customers express highly positive sentiment about Nightingale's menu variety, specifically praising its uniqueness and distinctive dining style. The feedback indicates that guests appreciate the restaurant's creative approach to menu offerings, which sets it apart from other dining establishments. This unique menu variety appears to be a key differentiator that contributes to customer satisfaction." + } + ], + "total_aspects": 12 +} \ No newline at end of file diff --git a/outputs/aspect_comparison.png b/outputs/aspect_comparison.png new file mode 100644 index 0000000000000000000000000000000000000000..364e3e1fb3ddd39b18f8e5797b40b7dc9ce5e1b9 --- /dev/null +++ b/outputs/aspect_comparison.png @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:b22f74664e5551e1090b65a2a65b77da51a30c3d2917fde0ddae58ec77930e7a +size 165820 diff --git a/outputs/insights.json b/outputs/insights.json new file mode 100644 index 0000000000000000000000000000000000000000..9afa61a72a3c45b8c9798e2cccd10bdee41e8129 --- /dev/null +++ b/outputs/insights.json @@ -0,0 +1,60 @@ +{ + "chef": { + "summary": "Kitchen performance shows exceptional execution across signature items with outstanding food quality (0.90 sentiment). Pizza program and Brussels sprouts are standout performers, though portion sizes show room for optimization.", + "strengths": [ + "Pizza program excelling with multiple variants receiving perfect scores (woodfired pizza, spicy salami pizza both at +1.00 sentiment)", + "Brussels sprouts achieving perfect +1.00 sentiment across 3 mentions, indicating consistent preparation excellence", + "Meatball execution flawless with +1.00 sentiment, demonstrating strong protein cookery skills" + ], + "concerns": [ + "Portion sizes receiving modest +0.40 sentiment across 2 mentions, suggesting inconsistency or customer value perception issues", + "Matcha opera cake underperforming at +0.40 sentiment, indicating potential pastry execution challenges" + ], + "recommendations": [ + { + "priority": "high", + "action": "Standardize portion control protocols and train kitchen staff on consistent plating weights", + "reason": "Address portion size concerns while maintaining food cost control", + "evidence": "Portion size sentiment at +0.40 with 2 mentions indicates customer dissatisfaction" + }, + { + "priority": "high", + "action": "Leverage Brussels sprouts preparation technique across other vegetable dishes", + "reason": "Perfect +1.00 sentiment shows exceptional vegetable cookery that could elevate entire menu", + "evidence": "Brussels sprouts achieved +1.00 sentiment with 3 mentions" + }, + { + "priority": "medium", + "action": "Review matcha opera cake recipe and pastry team execution for consistency improvements", + "reason": "Dessert underperformance could impact overall dining experience completion", + "evidence": "Matcha opera cake at +0.40 sentiment, significantly below kitchen average" + } + ] + }, + "manager": { + "summary": "Nightingale Vancouver demonstrates exceptional service quality with highly positive customer feedback across 9 mentions. However, limited feedback on value perception suggests potential pricing concerns that warrant attention.", + "strengths": [ + "Outstanding service quality with +0.80 sentiment score across multiple customer touchpoints", + "Consistent positive customer experiences indicating well-trained staff", + "Strong operational foundation with service excellence as a competitive advantage" + ], + "concerns": [ + "Limited positive sentiment on value (+0.30) suggests potential pricing perception issues", + "Insufficient customer feedback volume on value proposition may indicate communication gaps" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement staff recognition program to maintain exceptional service standards", + "reason": "Service quality is your strongest operational asset and must be preserved", + "evidence": "Service quality shows +0.80 sentiment with 9 positive mentions" + }, + { + "priority": "high", + "action": "Review and enhance value communication strategy with staff training on menu explanations", + "reason": "Low value sentiment could impact customer retention and revenue", + "evidence": "Value sentiment only +0.30 with minimal customer mentions" + } + ] + } +} \ No newline at end of file diff --git a/outputs/menu_analysis.json b/outputs/menu_analysis.json new file mode 100644 index 0000000000000000000000000000000000000000..c8b826711eea23d9f2a850bfc571960e503c3476 --- /dev/null +++ b/outputs/menu_analysis.json @@ -0,0 +1,270 @@ +{ + "food_items": [ + { + "name": "pizza", + "mention_count": 3, + "sentiment": 0.7, + "category": "main", + "related_reviews": [ + { + "review_index": 1, + "review_text": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from the dish we ordered. We merely requested they NOT put onions on a pizza - - it isn't like we were expecting them to alter a recipe. Presumably, onions need to be added to a pizza before they bake it (I would hope they're not frozen thus added previously). Anyway, I expected more from an establishment like this - disappointing.", + "sentiment_context": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from th" + }, + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 13, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + } + ], + "summary": "Customers have a generally positive response to the pizza offerings, with specific praise for the spicy salami pizza being described as \"awesome\" and \"delicious.\" However, there appears to be some concern regarding allergen accommodation, with one customer noting difficulty having allergens removed from pizza items. The positive sentiment suggests the pizza quality is strong, but staff may need additional training on allergen modifications." + }, + { + "name": "brussel sprouts", + "mention_count": 3, + "sentiment": 1.0, + "category": "side", + "related_reviews": [ + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 13, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The Brussels sprouts receive consistently outstanding feedback from customers, with one guest calling them \"the best Brussels sprouts I've had\" and others describing them as \"awesome\" and \"tasty Asian flavoured.\" All mentions are highly positive, making this a clear standout menu item that customers specifically recommend. This appears to be a signature dish that drives customer satisfaction and repeat visits." + }, + { + "name": "meatball", + "mention_count": 2, + "sentiment": 1.0, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 3, + "review_text": "Always a great place for lunch or dinner and the meatballs were amazing. Again!", + "sentiment_context": "Always a great place for lunch or dinner and the meatballs were amazing. Again!" + } + ], + "summary": "The meatballs consistently receive excellent customer feedback, with guests describing them as \"amazing\" and noting this as a repeat positive experience. Customers appear to order this item multiple times, indicating strong satisfaction and loyalty to this particular dish. This seems to be a reliable menu staple that performs well for both lunch and dinner service." + }, + { + "name": "salted caramel cup", + "mention_count": 1, + "sentiment": 1.0, + "category": "dessert", + "related_reviews": [ + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + } + ], + "summary": "This dessert item received positive feedback in the context of exceptional service and atmosphere during a birthday celebration. While only mentioned once, it was part of an overall outstanding dining experience. More customer feedback would be helpful to fully assess this item's performance." + }, + { + "name": "spicy salami pizza", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + } + ], + "summary": "Customers specifically highlight the spicy salami pizza as a standout item, describing the food as \"awesome\" and expressing strong intent to return. This appears to be a particularly successful pizza variety that creates positive first impressions for new customers. The specific mention suggests this variant outperforms other pizza options." + }, + { + "name": "woodfired pizza", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The woodfired pizza receives positive feedback as part of an outstanding shared dining experience. Customers appreciate both the preparation method and how it fits into the restaurant's sharing plate concept. This item contributes to the overall positive impression of the food quality and dining format." + }, + { + "name": "beat salad", + "mention_count": 1, + "sentiment": 1.0, + "category": "salad", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The beat salad is mentioned positively as part of an exceptional dining experience where customers were impressed with the shared plate approach. While specific details about the salad itself are limited, it contributed to an overall outstanding meal. More specific customer feedback on this item would be valuable for menu development." + }, + { + "name": "braised ribs", + "mention_count": 1, + "sentiment": 0.5, + "category": "main", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The braised ribs receive neutral to mixed feedback, being part of a meal described as \"outstanding\" overall but without specific positive commentary on the dish itself. Customer response appears lukewarm compared to other menu items mentioned in the same review. This item may need evaluation or enhancement to match the performance of other dishes." + }, + { + "name": "roasted whole branzino", + "mention_count": 1, + "sentiment": 0.6, + "category": "main", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "Customers express disappointment with the roasted whole branzino, specifically citing poor value with small portion sizes relative to the price and preparation issues with unexpected bones in what was described as a \"deboned butterflied fish dish.\" The execution problems and value concerns suggest this item needs immediate attention regarding both preparation standards and portion sizing. This dish risks damaging the restaurant's reputation if quality issues persist." + }, + { + "name": "matcha opera cake", + "mention_count": 1, + "sentiment": 0.4, + "category": "dessert", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The matcha opera cake receives lukewarm customer feedback, with guests describing it as merely \"ok\" and noting that the matcha flavor is barely detectable. This dessert appears to underperform customer expectations, particularly regarding the promised matcha taste profile. The recipe or preparation method may need adjustment to deliver a more pronounced matcha flavor that meets customer expectations." + }, + { + "name": "japanese potato", + "mention_count": 1, + "sentiment": 1.0, + "category": "side", + "related_reviews": [ + { + "review_index": 17, + "review_text": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go back & try new amazing items!", + "sentiment_context": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go b" + } + ], + "summary": "The Japanese potato receives outstanding customer praise, with one guest noting it became their new favorite dish after trying it based on their server's enthusiastic recommendation. This positive server endorsement appears to be an effective selling point that translates into high customer satisfaction." + }, + { + "name": "sweet potato", + "mention_count": 1, + "sentiment": 1.0, + "category": "side", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The sweet potato is part of consistently excellent dining experiences, with customers describing every bite as fantastic. It contributes well to the family-style sharing concept, offering great flavor combinations that leave guests eager to return." + }, + { + "name": "brick pressed chicken", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The brick pressed chicken delivers exceptional quality as part of the restaurant's family-style offerings, with customers describing every bite as fantastic. It successfully contributes to the diverse flavor combinations that make guests want to return for future visits." + }, + { + "name": "short rib", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The short rib receives excellent customer feedback, with diners describing every bite as fantastic. It works well within the family-style dining format, contributing to the variety of flavors that keeps customers satisfied and planning return visits." + } + ], + "drinks": [ + { + "name": "local bc cider", + "mention_count": 1, + "sentiment": 1.0, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Customers are highly impressed with the local BC cider offering, with one guest describing it as having a \"clean\" taste that exceeded expectations. The positive reaction suggests this local beverage choice is resonating well with diners and contributing to their overall amazing dining experience." + }, + { + "name": "cocktails", + "mention_count": 1, + "sentiment": 1.0, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customers praise the cocktail program as \"great drinks\" that perfectly complement the food experience. The positive feedback indicates cocktails are successfully enhancing the family-style dining concept and contributing to guests' eagerness to return." + }, + { + "name": "mocktails", + "mention_count": 1, + "sentiment": 1.0, + "category": "non-alcohol", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The mocktail selection receives strong customer approval, with guests specifically noting them as \"great drinks\" alongside the alcoholic options. This positive reception shows the non-alcoholic beverage program is successfully catering to all guests and enhancing the overall dining experience." + } + ], + "total_extracted": 17 +} \ No newline at end of file diff --git a/outputs/menu_sentiment.png b/outputs/menu_sentiment.png new file mode 100644 index 0000000000000000000000000000000000000000..6696ed369983810e73894673518b17ce3b88c85e --- /dev/null +++ b/outputs/menu_sentiment.png @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:bdfe0b1a7c85c51256447274b69fd00e40595faa2bc53b8ecdb2fdf26f97c632 +size 198981 diff --git a/outputs/summaries_aspects.json b/outputs/summaries_aspects.json new file mode 100644 index 0000000000000000000000000000000000000000..9e26dfeeb6e641a33dae4961196235bdb965b21b --- /dev/null +++ b/outputs/summaries_aspects.json @@ -0,0 +1 @@ +{} \ No newline at end of file diff --git a/outputs/summaries_menu.json b/outputs/summaries_menu.json new file mode 100644 index 0000000000000000000000000000000000000000..36ed3c1f6ac300191241f79fe82debd4c0735edc --- /dev/null +++ b/outputs/summaries_menu.json @@ -0,0 +1,4 @@ +{ + "food": {}, + "drinks": {} +} \ No newline at end of file diff --git a/reports/miku_restaurant_report_20251123_045346.json b/reports/miku_restaurant_report_20251123_045346.json new file mode 100644 index 0000000000000000000000000000000000000000..fe70e52b1b5b433686c13804525b0218edf31623 --- /dev/null +++ b/reports/miku_restaurant_report_20251123_045346.json @@ -0,0 +1,107 @@ +{ + "restaurant": "Miku Restaurant", + "timestamp": "2025-11-23T04:53:46.743228", + "menu_analysis": { + "food_items": [], + "drinks": [], + "total_extracted": 0 + }, + "aspect_analysis": { + "aspects": [], + "total_aspects": 0 + }, + "insights": { + "chef": { + "summary": "Based on analysis of 500 customer reviews with an overall positive sentiment of 0.73, Miku Restaurant shows strong culinary performance with 52 menu items across 7 key aspects. While the kitchen is delivering quality food that customers appreciate, there are opportunities to optimize menu performance and maintain consistency across all dishes.", + "strengths": [ + "Strong overall customer satisfaction with food quality, reflected in the positive sentiment score of 0.73", + "Diverse menu offering with 52 items providing good variety and choice for customers", + "Consistent kitchen execution across multiple aspects of the dining experience" + ], + "concerns": [ + "With 52 menu items, there may be complexity challenges affecting consistency and quality control", + "Need to identify underperforming dishes that may be diluting overall menu effectiveness", + "Potential ingredient sourcing or preparation inconsistencies that could impact the 27% of neutral/negative feedback" + ], + "recommendations": [ + { + "priority": "high", + "action": "Conduct detailed menu performance analysis to identify top and bottom performing dishes", + "reason": "Streamlining the menu by focusing on successful items will improve consistency and reduce kitchen complexity", + "evidence": "52 menu items may be creating operational challenges affecting the 27% of reviews that aren't positive" + }, + { + "priority": "high", + "action": "Implement standardized recipe cards and portion control measures for all dishes", + "reason": "Consistency is key to maintaining the positive sentiment and improving the customer experience", + "evidence": "Multiple aspects analyzed suggest variation in execution across different service periods" + }, + { + "priority": "medium", + "action": "Review ingredient sourcing and freshness protocols, particularly for frequently mentioned items", + "reason": "Maintaining ingredient quality is essential for sustaining the current positive reputation", + "evidence": "Sentiment analysis indicates room for improvement in food quality consistency" + }, + { + "priority": "medium", + "action": "Establish weekly taste testing sessions to ensure flavor profiles remain consistent", + "reason": "Proactive quality control will help maintain the 0.73 positive sentiment score", + "evidence": "Regular monitoring needed to address the factors contributing to non-positive reviews" + } + ] + }, + "manager": { + "summary": "Based on analysis of 500 customer reviews, Miku Restaurant shows strong overall performance with a 73% positive sentiment score. While customers appreciate the service quality, there are operational areas requiring attention to enhance the dining experience and maintain competitive positioning.", + "strengths": [ + "Strong overall customer satisfaction with 73% positive sentiment indicating effective service delivery", + "Comprehensive menu offering with 52 items providing good variety for diverse customer preferences", + "Consistent service execution across multiple operational aspects based on review analysis" + ], + "concerns": [ + "Service efficiency gaps may be impacting customer experience during peak periods", + "Staff training opportunities identified across 7 key service aspects", + "Potential inconsistencies in service delivery affecting customer satisfaction scores" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement comprehensive staff training program focusing on service consistency and efficiency", + "reason": "Standardized service delivery will improve customer satisfaction and reduce negative feedback", + "evidence": "Analysis identified 7 service aspects with improvement opportunities across 500 reviews" + }, + { + "priority": "high", + "action": "Establish real-time service monitoring system to track wait times and table turnover", + "reason": "Proactive service management will prevent customer dissatisfaction and optimize seating capacity", + "evidence": "Current sentiment score of 73% suggests room for improvement in operational efficiency" + }, + { + "priority": "medium", + "action": "Create customer feedback response protocol to address concerns promptly", + "reason": "Quick resolution of issues demonstrates commitment to customer satisfaction and can convert negative experiences to positive ones", + "evidence": "500 reviews provide valuable insights that require systematic response management" + }, + { + "priority": "medium", + "action": "Review and optimize reservation system to reduce wait times and improve table management", + "reason": "Better capacity planning will enhance customer experience and increase revenue potential", + "evidence": "Large volume of customer feedback suggests need for improved operational flow" + }, + { + "priority": "low", + "action": "Develop staff recognition program to maintain service quality standards", + "reason": "Motivated staff deliver better customer service and reduce turnover costs", + "evidence": "Positive sentiment score indicates good foundation that should be maintained and enhanced" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/reports/miku_restaurant_report_20251123_050926.json b/reports/miku_restaurant_report_20251123_050926.json new file mode 100644 index 0000000000000000000000000000000000000000..626fd67354462141a466c1f2cfb0745e28707b37 --- /dev/null +++ b/reports/miku_restaurant_report_20251123_050926.json @@ -0,0 +1,861 @@ +{ + "restaurant": "Miku Restaurant", + "timestamp": "2025-11-23T05:09:26.904265", + "menu_analysis": { + "food_items": [ + { + "name": "sushi", + "mention_count": 10, + "sentiment": 0.9, + "category": "sushi", + "related_reviews": [ + { + "review_index": 2, + "review_text": "Good service, and good sushi. There is a 50 character minimum for this", + "sentiment_context": "good sushi" + }, + { + "review_index": 5, + "review_text": "For being Michelin rated i was disappointed. Staff left us with no water and drink for about 20 min. Sushi was good but had better at less expensive places.", + "sentiment_context": "Sushi was good but had better at less expensive places" + }, + { + "review_index": 6, + "review_text": "Had the Kaiseki. While the lobster ceviche course and all the sushi and sashimi was excellent, the sablefish and dessert were a real miss for me. The sablefish lacked flavour and the matcha opera cake was a pretty odd texture. The cake almost felt stale. \n\nThe service was great, was seated immediately and well taken care of.", + "sentiment_context": "all the sushi and sashimi was excellent" + }, + { + "review_index": 9, + "review_text": "Our lunches, veggie and sushi, were delicious. And the service was excellent, very friendly. The place is beautiful along with the view. \nThe only negative is the chairs need to be replaced or stuffed as you sink uncomfortably into them.", + "sentiment_context": "veggie and sushi, were delicious" + }, + { + "review_index": 0, + "review_text": "A-MA-ZING sushi and sashimi!!!!\nGreat service (look fo Charlotte if she's working)", + "sentiment_context": "A-MA-ZING sushi" + }, + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "the sushi and lamb chops were outstanding" + }, + { + "review_index": 9, + "review_text": "Outstanding night out! Service and food were superb. And as weird as it sounds for a sushi restaurant, I HIGHLY recommend the lamb chops. (Sadly forgot to take a picture of them.)", + "sentiment_context": "for a sushi restaurant" + }, + { + "review_index": 13, + "review_text": "Absolutely fantastic spot for a catch up with a friend. Of course the sushi shines but the mushroom risotto is also incredible.", + "sentiment_context": "the sushi shines" + }, + { + "review_index": 0, + "review_text": "Have been here multiple times since 2011, and each has been better than the last.\n\nMy partner and I had supper with a friend from overseas, and indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi, smoked duck, and Wagyu, with a lovely seasonal desert. Portions, were small but after the 7 course, we were satiated. \n\nAdd a bottle of wine (you can get a BC wine selection or pick from an excellent wine list).\n\nExtraordinary.", + "sentiment_context": "indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi" + }, + { + "review_index": 3, + "review_text": "My first visit to Miku turned into something truly memorable โ€” a special occasion shared with my children, their partners, and dear friends visiting from South Africa and London. We were given a lovely semi-private dining room with a big table for the eight of us, and from our seats we could take in one of the most breathtaking views in Vancouver โ€” overlooking Canada Place and the cruise ship terminal.\n\nThe food was exceptional โ€” fresh, beautifully presented, and easily the best sushi experience I've had in Vancouver and the Lower Mainland. Every dish felt like a little artwork on a plate. I ordered the Sable fishโ€ฆa superb decision and a masterpiece presentation. The staff were wonderful โ€” attentive without being overbearing, warm yet professional, and genuinely invested in making our day special.\n\nAfter 35 years in Vancouver, Miku has found its way right to the top of my list of favourite dining experiences. It's a place that manages to feel both elegant and comfortable โ€” perfect for a celebration or a romantic meal. And considering the quality, the luncheon was very well priced and worth every single penny.\n\nA heartfelt thank you to management and staff.", + "sentiment_context": "easily the best sushi experience I've had in Vancouver and the Lower Mainland" + } + ] + }, + { + "name": "sashimi", + "mention_count": 5, + "sentiment": 0.6000000000000001, + "category": "sushi", + "related_reviews": [ + { + "review_index": 6, + "review_text": "Had the Kaiseki. While the lobster ceviche course and all the sushi and sashimi was excellent, the sablefish and dessert were a real miss for me. The sablefish lacked flavour and the matcha opera cake was a pretty odd texture. The cake almost felt stale. \n\nThe service was great, was seated immediately and well taken care of.", + "sentiment_context": "all the sushi and sashimi was excellent" + }, + { + "review_index": 10, + "review_text": "The ambiance is nice and the restaurant has a great view of the harbor. The sashimi is really fresh and nicely presented. The sushi is season just right so there's not a need to deep in soy sauce. Desert is wonderful and not too sweet. Would definitely come back with a bigger party to try out more items on the menu.", + "sentiment_context": "The sashimi is really fresh and nicely presented" + }, + { + "review_index": 0, + "review_text": "A-MA-ZING sushi and sashimi!!!!\nGreat service (look fo Charlotte if she's working)", + "sentiment_context": "A-MA-ZING sushi and sashimi!!!!" + }, + { + "review_index": 8, + "review_text": "Our party of 5 shared our orders. Food was fresh but it didn't meet expectations. Sashimi slices were too thin. The service from our waiter was disappointing. He was not friendly nor welcoming.", + "sentiment_context": "Sashimi slices were too thin" + }, + { + "review_index": 0, + "review_text": "Have been here multiple times since 2011, and each has been better than the last.\n\nMy partner and I had supper with a friend from overseas, and indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi, smoked duck, and Wagyu, with a lovely seasonal desert. Portions, were small but after the 7 course, we were satiated. \n\nAdd a bottle of wine (you can get a BC wine selection or pick from an excellent wine list).\n\nExtraordinary.", + "sentiment_context": "indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi" + } + ] + }, + { + "name": "lobster ceviche", + "mention_count": 2, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 3, + "review_text": "It was a wonderful evening! Our 24 anniversary. The food was delicious and the service provided was amazing. My favourite was the lobster ceviche, but all the other dishes were exquisite. I definitely recommend.", + "sentiment_context": "My favourite was the lobster ceviche" + }, + { + "review_index": 6, + "review_text": "Had the Kaiseki. While the lobster ceviche course and all the sushi and sashimi was excellent, the sablefish and dessert were a real miss for me. The sablefish lacked flavour and the matcha opera cake was a pretty odd texture. The cake almost felt stale. \n\nThe service was great, was seated immediately and well taken care of.", + "sentiment_context": "the lobster ceviche course and all the sushi and sashimi was excellent" + } + ] + }, + { + "name": "kaiseki", + "mention_count": 2, + "sentiment": 0.6, + "category": "entree", + "related_reviews": [ + { + "review_index": 6, + "review_text": "Had the Kaiseki. While the lobster ceviche course and all the sushi and sashimi was excellent, the sablefish and dessert were a real miss for me. The sablefish lacked flavour and the matcha opera cake was a pretty odd texture. The cake almost felt stale. \n\nThe service was great, was seated immediately and well taken care of.", + "sentiment_context": "Had the Kaiseki. While the lobster ceviche course and all the sushi and sashimi was excellent, the sablefish and dessert were a real miss" + }, + { + "review_index": 4, + "review_text": "We sat at the bar and had a great experience. We had the kaiseki and loved every portion.", + "sentiment_context": "We had the kaiseki and loved every portion" + } + ] + }, + { + "name": "lamb chops", + "mention_count": 2, + "sentiment": 1.0, + "category": "entree", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "the sushi and lamb chops were outstanding" + }, + { + "review_index": 9, + "review_text": "Outstanding night out! Service and food were superb. And as weird as it sounds for a sushi restaurant, I HIGHLY recommend the lamb chops. (Sadly forgot to take a picture of them.)", + "sentiment_context": "I HIGHLY recommend the lamb chops" + } + ] + }, + { + "name": "seafood", + "mention_count": 2, + "sentiment": 0.9, + "category": "entree", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Have been here multiple times since 2011, and each has been better than the last.\n\nMy partner and I had supper with a friend from overseas, and indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi, smoked duck, and Wagyu, with a lovely seasonal desert. Portions, were small but after the 7 course, we were satiated. \n\nAdd a bottle of wine (you can get a BC wine selection or pick from an excellent wine list).\n\nExtraordinary.", + "sentiment_context": "indulged in the 7 course Chef's tasting menu, including a variety of seafood" + }, + { + "review_index": 1, + "review_text": "Food was amazing. Worth every penny. Service was attentive and friendly. I would recommend this place to anyone who loves seafood. Soft Shell crab was to die for.", + "sentiment_context": "I would recommend this place to anyone who loves seafood" + } + ] + }, + { + "name": "salmon aburi sushi", + "mention_count": 1, + "sentiment": 0.9, + "category": "sushi", + "related_reviews": [ + { + "review_index": 0, + "review_text": "The food was delicious, I highly recommend the salmon aburi sushi. My friend and I ended up eating a whole try of them after tasting them in the sampler plate.", + "sentiment_context": "I highly recommend the salmon aburi sushi. My friend and I ended up eating a whole try of them" + } + ] + }, + { + "name": "sampler plate", + "mention_count": 1, + "sentiment": 0.8, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 0, + "review_text": "The food was delicious, I highly recommend the salmon aburi sushi. My friend and I ended up eating a whole try of them after tasting them in the sampler plate.", + "sentiment_context": "after tasting them in the sampler plate" + } + ] + }, + { + "name": "sablefish", + "mention_count": 1, + "sentiment": -0.6, + "category": "entree", + "related_reviews": [ + { + "review_index": 6, + "review_text": "Had the Kaiseki. While the lobster ceviche course and all the sushi and sashimi was excellent, the sablefish and dessert were a real miss for me. The sablefish lacked flavour and the matcha opera cake was a pretty odd texture. The cake almost felt stale. \n\nThe service was great, was seated immediately and well taken care of.", + "sentiment_context": "the sablefish and dessert were a real miss for me. The sablefish lacked flavour" + } + ] + }, + { + "name": "matcha opera cake", + "mention_count": 1, + "sentiment": -0.7, + "category": "dessert", + "related_reviews": [ + { + "review_index": 6, + "review_text": "Had the Kaiseki. While the lobster ceviche course and all the sushi and sashimi was excellent, the sablefish and dessert were a real miss for me. The sablefish lacked flavour and the matcha opera cake was a pretty odd texture. The cake almost felt stale. \n\nThe service was great, was seated immediately and well taken care of.", + "sentiment_context": "the matcha opera cake was a pretty odd texture. The cake almost felt stale" + } + ] + }, + { + "name": "birthday seafood side dish", + "mention_count": 1, + "sentiment": 1.0, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We celebrated my daughter's 22nd birthday dinner at Miku and stayed at the beautiful Pan Pacific hotel across the street. The service was impeccable, the food was absolutely delicious with stunning presentation, and the chef surprised us with a birthday seafood side dish that beat any cake we've ever been surprised with at any other restaurant! Haha. Definitely worth the Michelin star rating and would absolutely recommend this restaurant to anyone visiting downtown Vancouver!!", + "sentiment_context": "the chef surprised us with a birthday seafood side dish that beat any cake we've ever been surprised with at any other restaurant" + } + ] + }, + { + "name": "veggie", + "mention_count": 1, + "sentiment": 0.8, + "category": "entree", + "related_reviews": [ + { + "review_index": 9, + "review_text": "Our lunches, veggie and sushi, were delicious. And the service was excellent, very friendly. The place is beautiful along with the view. \nThe only negative is the chairs need to be replaced or stuffed as you sink uncomfortably into them.", + "sentiment_context": "Our lunches, veggie and sushi, were delicious" + } + ] + }, + { + "name": "desert", + "mention_count": 1, + "sentiment": 0.8, + "category": "dessert", + "related_reviews": [ + { + "review_index": 10, + "review_text": "The ambiance is nice and the restaurant has a great view of the harbor. The sashimi is really fresh and nicely presented. The sushi is season just right so there's not a need to deep in soy sauce. Desert is wonderful and not too sweet. Would definitely come back with a bigger party to try out more items on the menu.", + "sentiment_context": "Desert is wonderful and not too sweet" + } + ] + }, + { + "name": "aburi sushi", + "mention_count": 1, + "sentiment": 0.9, + "category": "sushi", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Dining at Miku in Vancouver was an outstanding experience from start to finish. The service was attentive without being intrusive, and the atmosphere struck a perfect balance between elegance and warmth. Every dish showcased remarkable technique and freshness, especially the aburi sushi, which stood out for its exceptional flavor and texture.\n\nThe presentation reflected true attention to detail, and each bite felt like something special. The drink selection also deserves mention, as it paired beautifully with the meal.\n\nMiku not only met expectations, it exceeded them. I would gladly recommend it to anyone looking for a top-tier dining experience in Vancouver.", + "sentiment_context": "especially the aburi sushi, which stood out for its exceptional flavor and texture" + } + ] + }, + { + "name": "aburi selection", + "mention_count": 1, + "sentiment": 0.8, + "category": "entree", + "related_reviews": [ + { + "review_index": 1, + "review_text": "Miku is my fav resto to go! Enjoy the cooked food & aburi selection.", + "sentiment_context": "Enjoy the cooked food & aburi selection" + } + ] + }, + { + "name": "omakase", + "mention_count": 1, + "sentiment": 1.0, + "category": "entree", + "related_reviews": [ + { + "review_index": 7, + "review_text": "We had an amazing experience! Andy was perfect on assisting us and explaining each dish from Omakase prepared by the Chef. The food was prepared perfectly and the service was splendid. We can't wait to go back.", + "sentiment_context": "explaining each dish from Omakase prepared by the Chef. The food was prepared perfectly" + } + ] + }, + { + "name": "potatoes", + "mention_count": 1, + "sentiment": -0.5, + "category": "side", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "the potatoes accompanying the lamb looked beautiful but were cold as ice" + } + ] + }, + { + "name": "brussel sprout chips", + "mention_count": 1, + "sentiment": -0.6, + "category": "side", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "The Brussel sprout chips were giant Brussel sprouts not cooked through" + } + ] + }, + { + "name": "mushroom risotto", + "mention_count": 1, + "sentiment": 1.0, + "category": "entree", + "related_reviews": [ + { + "review_index": 13, + "review_text": "Absolutely fantastic spot for a catch up with a friend. Of course the sushi shines but the mushroom risotto is also incredible.", + "sentiment_context": "the mushroom risotto is also incredible" + } + ] + }, + { + "name": "miku omakase menu", + "mention_count": 1, + "sentiment": 0.8, + "category": "tasting menu", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Was there to celebrate my husband's birthday. We were seated a little after we arrived and we already knew what we wanted to order. We went with the Miku omakase menu along with the wine pairing. The food was delicious along with the great wine selection for the pairing; it really goes well with the courses that we had. The staff were very friendly. I would definitely recommend this place and would come back if I'm in Vancouver next time.", + "sentiment_context": "We went with the Miku omakase menu along with the wine pairing. The food was delicious" + } + ] + }, + { + "name": "aburi", + "mention_count": 1, + "sentiment": 0.9, + "category": "sushi", + "related_reviews": [ + { + "review_index": 1, + "review_text": "While expensive, the quality of food is always excellent and its always delicious! Love the aburi. Wish we could afford to order more of the unagi sushi, but the price is getting a bit steep IMO - delicious, but hard to justify. Service was friendly enough, and a nice setting. Miss the old days of them offering the little chocolates at the hostess stand on the way out - I'm sure they could afford to bring those back.", + "sentiment_context": "Love the aburi" + } + ] + }, + { + "name": "unagi sushi", + "mention_count": 1, + "sentiment": 0.6, + "category": "sushi", + "related_reviews": [ + { + "review_index": 1, + "review_text": "While expensive, the quality of food is always excellent and its always delicious! Love the aburi. Wish we could afford to order more of the unagi sushi, but the price is getting a bit steep IMO - delicious, but hard to justify. Service was friendly enough, and a nice setting. Miss the old days of them offering the little chocolates at the hostess stand on the way out - I'm sure they could afford to bring those back.", + "sentiment_context": "Wish we could afford to order more of the unagi sushi, but the price is getting a bit steep IMO - delicious, but hard to justify" + } + ] + }, + { + "name": "chocolates", + "mention_count": 1, + "sentiment": 0.3, + "category": "dessert", + "related_reviews": [ + { + "review_index": 1, + "review_text": "While expensive, the quality of food is always excellent and its always delicious! Love the aburi. Wish we could afford to order more of the unagi sushi, but the price is getting a bit steep IMO - delicious, but hard to justify. Service was friendly enough, and a nice setting. Miss the old days of them offering the little chocolates at the hostess stand on the way out - I'm sure they could afford to bring those back.", + "sentiment_context": "Miss the old days of them offering the little chocolates at the hostess stand on the way out" + } + ] + }, + { + "name": "oshi aburi sushi", + "mention_count": 1, + "sentiment": 0.9, + "category": "sushi", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We always love going there for the famous oshi aburi sushi! Good ambiance, food, and service as usual.", + "sentiment_context": "We always love going there for the famous oshi aburi sushi!" + } + ] + }, + { + "name": "smoked duck", + "mention_count": 1, + "sentiment": 0.9, + "category": "entree", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Have been here multiple times since 2011, and each has been better than the last.\n\nMy partner and I had supper with a friend from overseas, and indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi, smoked duck, and Wagyu, with a lovely seasonal desert. Portions, were small but after the 7 course, we were satiated. \n\nAdd a bottle of wine (you can get a BC wine selection or pick from an excellent wine list).\n\nExtraordinary.", + "sentiment_context": "indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi, smoked duck, and Wagyu" + } + ] + }, + { + "name": "wagyu", + "mention_count": 1, + "sentiment": 0.9, + "category": "entree", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Have been here multiple times since 2011, and each has been better than the last.\n\nMy partner and I had supper with a friend from overseas, and indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi, smoked duck, and Wagyu, with a lovely seasonal desert. Portions, were small but after the 7 course, we were satiated. \n\nAdd a bottle of wine (you can get a BC wine selection or pick from an excellent wine list).\n\nExtraordinary.", + "sentiment_context": "indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi, smoked duck, and Wagyu" + } + ] + }, + { + "name": "seasonal desert", + "mention_count": 1, + "sentiment": 0.8, + "category": "dessert", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Have been here multiple times since 2011, and each has been better than the last.\n\nMy partner and I had supper with a friend from overseas, and indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi, smoked duck, and Wagyu, with a lovely seasonal desert. Portions, were small but after the 7 course, we were satiated. \n\nAdd a bottle of wine (you can get a BC wine selection or pick from an excellent wine list).\n\nExtraordinary.", + "sentiment_context": "with a lovely seasonal desert" + } + ] + }, + { + "name": "soft shell crab", + "mention_count": 1, + "sentiment": 1.0, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 1, + "review_text": "Food was amazing. Worth every penny. Service was attentive and friendly. I would recommend this place to anyone who loves seafood. Soft Shell crab was to die for.", + "sentiment_context": "Soft Shell crab was to die for" + } + ] + }, + { + "name": "sable fish", + "mention_count": 1, + "sentiment": 1.0, + "category": "entree", + "related_reviews": [ + { + "review_index": 3, + "review_text": "My first visit to Miku turned into something truly memorable โ€” a special occasion shared with my children, their partners, and dear friends visiting from South Africa and London. We were given a lovely semi-private dining room with a big table for the eight of us, and from our seats we could take in one of the most breathtaking views in Vancouver โ€” overlooking Canada Place and the cruise ship terminal.\n\nThe food was exceptional โ€” fresh, beautifully presented, and easily the best sushi experience I've had in Vancouver and the Lower Mainland. Every dish felt like a little artwork on a plate. I ordered the Sable fishโ€ฆa superb decision and a masterpiece presentation. The staff were wonderful โ€” attentive without being overbearing, warm yet professional, and genuinely invested in making our day special.\n\nAfter 35 years in Vancouver, Miku has found its way right to the top of my list of favourite dining experiences. It's a place that manages to feel both elegant and comfortable โ€” perfect for a celebration or a romantic meal. And considering the quality, the luncheon was very well priced and worth every single penny.\n\nA heartfelt thank you to management and staff.", + "sentiment_context": "I ordered the Sable fishโ€ฆa superb decision and a masterpiece presentation" + } + ] + } + ], + "drinks": [ + { + "name": "wine", + "mention_count": 2, + "sentiment": 0.65, + "category": "wine", + "related_reviews": [ + { + "review_index": 14, + "review_text": "Good evening,\n\nI made a reservation at your restaurant today through OpenTable for 9:00 p.m. I arrived about five minutes early and waited at the reception for at least another seven to ten minutes before anyone came to assist me. When I mentioned that I had a reservation through OpenTable for a table, I was asked if I would mind sitting at the bar instead. I politely reiterated that I had specifically chosen a table in order to have a pleasant dining experience.\n\nEventually, I was shown to a table, where I waited another ten minutes before the waitress came over with the menu and wine list. I explained that, since it was my first time at the restaurant, I would like to start by ordering the appetizers, and then choose the wines accordingly, depending on how the dishes paired.\n\nAbout ten minutes after my delicious first course had arrived, and after I had selected the first sparkling wine to pair with it, the waitress informed me that I should choose my second course right away, as the kitchen was about to close and only desserts would soon be available. I pointed out that I had made my reservation for 9:00 p.m., and yet I was being told this at 9:30 p.m.\n\nI explained that this was not the kind of experience I was expectingโ€”especially from a restaurant recommended by the Michelin Guide. She replied, somewhat curtly, that she didn't make the rules but that the kitchen closed at 9:30 p.m. I asked to speak with the manager, who, after I explained the situation, told me it had been a communication mistake and assured me that my dining experience would be properly taken care of.\n\nI ordered a second appetizer and, after tasting it, selected a wine to pair with it, which took another ten minutes to arrive. At this point, it is important to note that the waitstaff seemed lost and disorganized; they did not make eye contact with guests, and we had to constantly gesture to get their attention. This is a basic expectation of good service and was completely lacking.\n\nFinally, f", + "sentiment_context": "selected a wine to pair with it" + }, + { + "review_index": 0, + "review_text": "Have been here multiple times since 2011, and each has been better than the last.\n\nMy partner and I had supper with a friend from overseas, and indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi, smoked duck, and Wagyu, with a lovely seasonal desert. Portions, were small but after the 7 course, we were satiated. \n\nAdd a bottle of wine (you can get a BC wine selection or pick from an excellent wine list).\n\nExtraordinary.", + "sentiment_context": "Add a bottle of wine (you can get a BC wine selection or pick from an excellent wine list)" + } + ] + }, + { + "name": "sparkling wine", + "mention_count": 1, + "sentiment": 0.6, + "category": "wine", + "related_reviews": [ + { + "review_index": 14, + "review_text": "Good evening,\n\nI made a reservation at your restaurant today through OpenTable for 9:00 p.m. I arrived about five minutes early and waited at the reception for at least another seven to ten minutes before anyone came to assist me. When I mentioned that I had a reservation through OpenTable for a table, I was asked if I would mind sitting at the bar instead. I politely reiterated that I had specifically chosen a table in order to have a pleasant dining experience.\n\nEventually, I was shown to a table, where I waited another ten minutes before the waitress came over with the menu and wine list. I explained that, since it was my first time at the restaurant, I would like to start by ordering the appetizers, and then choose the wines accordingly, depending on how the dishes paired.\n\nAbout ten minutes after my delicious first course had arrived, and after I had selected the first sparkling wine to pair with it, the waitress informed me that I should choose my second course right away, as the kitchen was about to close and only desserts would soon be available. I pointed out that I had made my reservation for 9:00 p.m., and yet I was being told this at 9:30 p.m.\n\nI explained that this was not the kind of experience I was expectingโ€”especially from a restaurant recommended by the Michelin Guide. She replied, somewhat curtly, that she didn't make the rules but that the kitchen closed at 9:30 p.m. I asked to speak with the manager, who, after I explained the situation, told me it had been a communication mistake and assured me that my dining experience would be properly taken care of.\n\nI ordered a second appetizer and, after tasting it, selected a wine to pair with it, which took another ten minutes to arrive. At this point, it is important to note that the waitstaff seemed lost and disorganized; they did not make eye contact with guests, and we had to constantly gesture to get their attention. This is a basic expectation of good service and was completely lacking.\n\nFinally, f", + "sentiment_context": "after I had selected the first sparkling wine to pair with it" + } + ] + }, + { + "name": "wine pairing", + "mention_count": 1, + "sentiment": 0.8, + "category": "wine", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Was there to celebrate my husband's birthday. We were seated a little after we arrived and we already knew what we wanted to order. We went with the Miku omakase menu along with the wine pairing. The food was delicious along with the great wine selection for the pairing; it really goes well with the courses that we had. The staff were very friendly. I would definitely recommend this place and would come back if I'm in Vancouver next time.", + "sentiment_context": "the great wine selection for the pairing; it really goes well with the courses that we had" + } + ] + }, + { + "name": "bc wine selection", + "mention_count": 1, + "sentiment": 0.8, + "category": "wine", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Have been here multiple times since 2011, and each has been better than the last.\n\nMy partner and I had supper with a friend from overseas, and indulged in the 7 course Chef's tasting menu, including a variety of seafood, sashimi, sushi, smoked duck, and Wagyu, with a lovely seasonal desert. Portions, were small but after the 7 course, we were satiated. \n\nAdd a bottle of wine (you can get a BC wine selection or pick from an excellent wine list).\n\nExtraordinary.", + "sentiment_context": "you can get a BC wine selection or pick from an excellent wine list" + } + ] + } + ], + "total_extracted": 33 + }, + "aspect_analysis": { + "aspects": [ + { + "name": "service quality", + "sentiment": 0.8, + "mention_count": 6, + "description": "overall quality of service from staff members", + "related_reviews": [ + { + "review_index": 0, + "review_text": "A-MA-ZING sushi and sashimi!!!!\nGreat service (look fo Charlotte if she's working)", + "sentiment_context": "Great service" + }, + { + "review_index": 2, + "review_text": "In total, it's a cozy and great area. Niko served us and he was literally experienced and well behaviours.\nThe only problem is I requested for an ocean view table by 24 hrs reservation in advance however got a table behind the huge column with a wall view.", + "sentiment_context": "he was literally experienced and well behaviours" + }, + { + "review_index": 3, + "review_text": "Excellent job! Super nice stuff and the food is amazing. Highly recommended. I've been here several times and every time I come to Vancouver, I'll make sure I go here.", + "sentiment_context": "Super nice stuff" + }, + { + "review_index": 6, + "review_text": "The price compares to service we received wasn't worth it. The food tasted mid also.", + "sentiment_context": "service we received wasn't worth it" + }, + { + "review_index": 7, + "review_text": "We had an amazing experience! Andy was perfect on assisting us and explaining each dish from Omakase prepared by the Chef. The food was prepared perfectly and the service was splendid. We can't wait to go back.", + "sentiment_context": "the service was splendid" + }, + { + "review_index": 9, + "review_text": "Outstanding night out! Service and food were superb. And as weird as it sounds for a sushi restaurant, I HIGHLY recommend the lamb chops. (Sadly forgot to take a picture of them.)", + "sentiment_context": "Service and food were superb" + } + ] + }, + { + "name": "sushi quality", + "sentiment": 0.9, + "mention_count": 4, + "description": "quality and taste of sushi and sashimi offerings", + "related_reviews": [ + { + "review_index": 0, + "review_text": "A-MA-ZING sushi and sashimi!!!!\nGreat service (look fo Charlotte if she's working)", + "sentiment_context": "A-MA-ZING sushi and sashimi!!!!" + }, + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "the sushi and lamb chops were outstanding" + }, + { + "review_index": 9, + "review_text": "Outstanding night out! Service and food were superb. And as weird as it sounds for a sushi restaurant, I HIGHLY recommend the lamb chops. (Sadly forgot to take a picture of them.)", + "sentiment_context": "as weird as it sounds for a sushi restaurant" + }, + { + "review_index": 13, + "review_text": "Absolutely fantastic spot for a catch up with a friend. Of course the sushi shines but the mushroom risotto is also incredible.", + "sentiment_context": "the sushi shines" + } + ] + }, + { + "name": "lamb chops", + "sentiment": 1.0, + "mention_count": 2, + "description": "specific dish - lamb chops quality and preparation", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "the sushi and lamb chops were outstanding" + }, + { + "review_index": 9, + "review_text": "Outstanding night out! Service and food were superb. And as weird as it sounds for a sushi restaurant, I HIGHLY recommend the lamb chops. (Sadly forgot to take a picture of them.)", + "sentiment_context": "I HIGHLY recommend the lamb chops" + } + ] + }, + { + "name": "ambience", + "sentiment": 0.8, + "mention_count": 2, + "description": "restaurant atmosphere and overall dining environment", + "related_reviews": [ + { + "review_index": 2, + "review_text": "In total, it's a cozy and great area. Niko served us and he was literally experienced and well behaviours.\nThe only problem is I requested for an ocean view table by 24 hrs reservation in advance however got a table behind the huge column with a wall view.", + "sentiment_context": "it's a cozy and great area" + }, + { + "review_index": 5, + "review_text": "The food was very tasty. The place was hopping and everyone was having a great time. Ambience was excellent. Great place for any kind of celebration.", + "sentiment_context": "Ambience was excellent" + } + ] + }, + { + "name": "seating arrangement", + "sentiment": -0.5, + "mention_count": 2, + "description": "table placement and seating experience", + "related_reviews": [ + { + "review_index": 2, + "review_text": "In total, it's a cozy and great area. Niko served us and he was literally experienced and well behaviours.\nThe only problem is I requested for an ocean view table by 24 hrs reservation in advance however got a table behind the huge column with a wall view.", + "sentiment_context": "got a table behind the huge column with a wall view" + }, + { + "review_index": 4, + "review_text": "We sat at the bar and had a great experience. We had the kaiseki and loved every portion.", + "sentiment_context": "We sat at the bar and had a great experience" + } + ] + }, + { + "name": "bar service", + "sentiment": 0.1, + "mention_count": 2, + "description": "service quality specifically at the bar area", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "The bar service was mediocre" + }, + { + "review_index": 12, + "review_text": "Fantastic bartenders, tasty food. We always eat here when visiting Vancouver.", + "sentiment_context": "Fantastic bartenders" + } + ] + }, + { + "name": "aburi selection", + "sentiment": 0.8, + "mention_count": 1, + "description": "flame-seared sushi offerings specific to japanese cuisine", + "related_reviews": [ + { + "review_index": 1, + "review_text": "Miku is my fav resto to go! Enjoy the cooked food & aburi selection.", + "sentiment_context": "Enjoy the cooked food & aburi selection" + } + ] + }, + { + "name": "kaiseki", + "sentiment": 0.9, + "mention_count": 1, + "description": "traditional japanese multi-course dining experience", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We sat at the bar and had a great experience. We had the kaiseki and loved every portion.", + "sentiment_context": "We had the kaiseki and loved every portion" + } + ] + }, + { + "name": "omakase", + "sentiment": 1.0, + "mention_count": 1, + "description": "chef's choice tasting menu with detailed explanations", + "related_reviews": [ + { + "review_index": 7, + "review_text": "We had an amazing experience! Andy was perfect on assisting us and explaining each dish from Omakase prepared by the Chef. The food was prepared perfectly and the service was splendid. We can't wait to go back.", + "sentiment_context": "explaining each dish from Omakase prepared by the Chef" + } + ] + }, + { + "name": "value for money", + "sentiment": -0.8, + "mention_count": 1, + "description": "pricing relative to service and food quality received", + "related_reviews": [ + { + "review_index": 6, + "review_text": "The price compares to service we received wasn't worth it. The food tasted mid also.", + "sentiment_context": "The price compares to service we received wasn't worth it" + } + ] + }, + { + "name": "side dishes", + "sentiment": -0.7, + "mention_count": 1, + "description": "quality and preparation of accompanying dishes", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through" + } + ] + }, + { + "name": "mushroom risotto", + "sentiment": 1.0, + "mention_count": 1, + "description": "specific non-japanese dish offering quality", + "related_reviews": [ + { + "review_index": 13, + "review_text": "Absolutely fantastic spot for a catch up with a friend. Of course the sushi shines but the mushroom risotto is also incredible.", + "sentiment_context": "the mushroom risotto is also incredible" + } + ] + } + ], + "total_aspects": 12 + }, + "insights": { + "chef": { + "summary": "Your sushi and signature dishes are receiving exceptional praise, with customers consistently highlighting the quality and freshness of your sushi/sashimi offerings. However, there are critical execution issues with side dishes and some entrees that need immediate attention to maintain Miku's Michelin-starred reputation.", + "strengths": [ + "Sushi and sashimi consistently receive outstanding reviews (0.9 sentiment, 15 mentions) with customers describing them as 'A-MA-ZING' and 'excellent'", + "Signature aburi sushi is a standout success with customers specifically seeking it out and praising its 'exceptional flavor and texture'", + "Lamb chops achieve perfect sentiment (1.0) with customers highly recommending this unexpected dish for a sushi restaurant", + "Lobster ceviche is performing exceptionally well (0.9 sentiment) and being mentioned as customers' favorite dish", + "Soft shell crab and mushroom risotto receive perfect scores, showing successful menu diversification beyond traditional Japanese items", + "Tasting menus (Kaiseki, Omakase) are well-received with customers loving 'every portion' and praising food preparation" + ], + "concerns": [ + "Side dishes showing serious execution problems - potatoes served 'cold as ice' and Brussels sprout chips 'not cooked through'", + "Sablefish receiving negative feedback (-0.6 sentiment) with customers reporting it 'lacked flavour'", + "Matcha opera cake failing significantly (-0.7 sentiment) with complaints of 'odd texture' and feeling 'stale'", + "Sashimi portion inconsistency with complaints that 'slices were too thin'", + "Temperature control issues evident in multiple dishes (cold potatoes, potentially stale cake)" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement immediate temperature checks and holding procedures for all side dishes, especially potatoes and Brussels sprouts", + "reason": "Temperature issues are damaging the reputation of otherwise outstanding main dishes", + "evidence": "Multiple complaints about cold potatoes and undercooked Brussels sprouts from repeat customers" + }, + { + "priority": "high", + "action": "Review and reformulate the sablefish preparation and seasoning profile", + "reason": "A signature fish dish receiving negative feedback contradicts the restaurant's seafood excellence reputation", + "evidence": "Customer specifically mentioned sablefish 'lacked flavour' in an otherwise positive Kaiseki experience" + }, + { + "priority": "high", + "action": "Redesign or remove the matcha opera cake - consider replacing with a dessert that better represents your strengths", + "reason": "Dessert is the final impression and current offering is actively harming customer experience", + "evidence": "Described as 'odd texture' and 'felt stale' - only dessert receiving negative feedback" + }, + { + "priority": "medium", + "action": "Standardize sashimi cutting thickness across all prep stations", + "reason": "Consistency in signature items is crucial for maintaining quality reputation", + "evidence": "Customer complaint about sashimi slices being 'too thin' suggests inconsistent knife work" + }, + { + "priority": "medium", + "action": "Capitalize on lamb chops success by featuring them more prominently or developing similar fusion offerings", + "reason": "Perfect sentiment score shows successful innovation beyond traditional Japanese cuisine", + "evidence": "Customers 'HIGHLY recommend' and call them 'outstanding' - unexpected hit for sushi restaurant" + } + ] + }, + "manager": { + "summary": "Miku Restaurant shows strong overall customer satisfaction (73% positive sentiment) with exceptional service quality and staff performance being key differentiators. However, operational inconsistencies in reservation management, seating arrangements, and service timing are creating friction points that could impact the restaurant's Michelin-rated reputation.", + "strengths": [ + "Exceptional staff performance with specific team members receiving recognition (Charlotte and Andy mentioned by name for outstanding service)", + "Strong service quality scoring 0.8 sentiment across 6 mentions, with customers praising attentive and professional staff", + "Excellent ambience and atmosphere (0.8 sentiment) creating memorable dining experiences for special occasions", + "Effective bar service operations with bartenders receiving specific praise for quality service", + "Strong customer loyalty evidenced by repeat visitors since 2011 and customers specifically returning when visiting Vancouver" + ], + "concerns": [ + "Reservation and seating management failures - customers not receiving requested ocean view tables despite 24-hour advance notice", + "Inconsistent service timing with kitchen closure communication issues (9:30 PM closure not properly communicated for 9:00 PM reservations)", + "Service quality inconsistency between bar and table service, with bar service rated as 'mediocre' compared to excellent table service", + "Value perception issues with customers questioning if pricing matches service quality received", + "Operational inefficiencies in reception area with 7-10 minute wait times before assistance", + "Staff coordination problems with waitstaff appearing 'lost and disorganized' and lacking eye contact with guests" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement comprehensive reservation management training and system review to ensure seating requests are properly tracked and fulfilled", + "reason": "Seating arrangement failures are directly impacting customer satisfaction despite advance planning", + "evidence": "Customer specifically requested ocean view 24 hours in advance but received table behind column with wall view" + }, + { + "priority": "high", + "action": "Establish clear kitchen closure communication protocols and staff training on managing late reservations", + "reason": "Poor timing communication is creating negative experiences for customers with confirmed reservations", + "evidence": "Customer with 9:00 PM reservation told at 9:30 PM that kitchen was closing, requiring manager intervention" + }, + { + "priority": "medium", + "action": "Standardize service training across all areas, particularly focusing on bar service consistency and staff coordination", + "reason": "Service quality varies significantly between different areas of the restaurant", + "evidence": "Bar service rated as 'mediocre' while table service praised; staff described as 'disorganized' in some instances" + }, + { + "priority": "medium", + "action": "Review and optimize reception/hostess procedures to reduce initial wait times and improve first impressions", + "reason": "Long wait times at entry create negative first impressions that can impact entire dining experience", + "evidence": "Customer waited 7-10 minutes at reception before receiving assistance" + }, + { + "priority": "low", + "action": "Consider reinstating small hospitality touches like complimentary chocolates at hostess stand", + "reason": "Former amenities are missed by loyal customers and could enhance value perception", + "evidence": "Long-time customer specifically mentioned missing 'the old days of them offering the little chocolates at the hostess stand'" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/reports/miku_restaurant_report_20251123_051911.json b/reports/miku_restaurant_report_20251123_051911.json new file mode 100644 index 0000000000000000000000000000000000000000..b34e8e23d1f3b0eb0bb8f4e6fe54941a79482bb7 --- /dev/null +++ b/reports/miku_restaurant_report_20251123_051911.json @@ -0,0 +1,693 @@ +{ + "restaurant": "Miku Restaurant", + "timestamp": "2025-11-23T05:19:11.546514", + "menu_analysis": { + "food_items": [ + { + "name": "sushi", + "mention_count": 4, + "sentiment": 0.95, + "category": "sushi", + "related_reviews": [ + { + "review_index": 0, + "review_text": "A-MA-ZING sushi and sashimi!!!!\nGreat service (look fo Charlotte if she's working)", + "sentiment_context": "A-MA-ZING sushi" + }, + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "the sushi and lamb chops were outstanding" + }, + { + "review_index": 9, + "review_text": "Outstanding night out! Service and food were superb. And as weird as it sounds for a sushi restaurant, I HIGHLY recommend the lamb chops. (Sadly forgot to take a picture of them.)", + "sentiment_context": "for a sushi restaurant" + }, + { + "review_index": 13, + "review_text": "Absolutely fantastic spot for a catch up with a friend. Of course the sushi shines but the mushroom risotto is also incredible.", + "sentiment_context": "the sushi shines" + } + ] + }, + { + "name": "sashimi", + "mention_count": 2, + "sentiment": 0.65, + "category": "sashimi", + "related_reviews": [ + { + "review_index": 0, + "review_text": "A-MA-ZING sushi and sashimi!!!!\nGreat service (look fo Charlotte if she's working)", + "sentiment_context": "A-MA-ZING sushi and sashimi" + }, + { + "review_index": 8, + "review_text": "Our party of 5 shared our orders. Food was fresh but it didn't meet expectations. Sashimi slices were too thin. The service from our waiter was disappointing. He was not friendly nor welcoming.", + "sentiment_context": "Sashimi slices were too thin" + } + ] + }, + { + "name": "lamb chops", + "mention_count": 2, + "sentiment": 0.95, + "category": "meat", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "the sushi and lamb chops were outstanding" + }, + { + "review_index": 9, + "review_text": "Outstanding night out! Service and food were superb. And as weird as it sounds for a sushi restaurant, I HIGHLY recommend the lamb chops. (Sadly forgot to take a picture of them.)", + "sentiment_context": "I HIGHLY recommend the lamb chops" + } + ] + }, + { + "name": "aburi", + "mention_count": 2, + "sentiment": 0.9, + "category": "sushi", + "related_reviews": [ + { + "review_index": 1, + "review_text": "While expensive, the quality of food is always excellent and its always delicious! Love the aburi. Wish we could afford to order more of the unagi sushi, but the price is getting a bit steep IMO - delicious, but hard to justify. Service was friendly enough, and a nice setting. Miss the old days of them offering the little chocolates at the hostess stand on the way out - I'm sure they could afford to bring those back.", + "sentiment_context": "Love the aburi" + }, + { + "review_index": 14, + "review_text": "We always love going there for the famous oshi aburi sushi! Good ambiance, food, and service as usual.", + "sentiment_context": "We always love going there for the famous oshi aburi sushi" + } + ] + }, + { + "name": "aburi selection", + "mention_count": 1, + "sentiment": 0.8, + "category": "aburi", + "related_reviews": [ + { + "review_index": 1, + "review_text": "Miku is my fav resto to go! Enjoy the cooked food & aburi selection.", + "sentiment_context": "Enjoy the cooked food & aburi selection" + } + ] + }, + { + "name": "kaiseki", + "mention_count": 1, + "sentiment": 0.9, + "category": "traditional", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We sat at the bar and had a great experience. We had the kaiseki and loved every portion.", + "sentiment_context": "loved every portion" + } + ] + }, + { + "name": "omakase", + "mention_count": 1, + "sentiment": 1.0, + "category": "traditional", + "related_reviews": [ + { + "review_index": 7, + "review_text": "We had an amazing experience! Andy was perfect on assisting us and explaining each dish from Omakase prepared by the Chef. The food was prepared perfectly and the service was splendid. We can't wait to go back.", + "sentiment_context": "explaining each dish from Omakase prepared by the Chef" + } + ] + }, + { + "name": "potatoes", + "mention_count": 1, + "sentiment": 0.2, + "category": "sides", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "potatoes accompanying the lamb looked beautiful but were cold as ice" + } + ] + }, + { + "name": "brussel sprout chips", + "mention_count": 1, + "sentiment": 0.3, + "category": "sides", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "Brussel sprout chips were giant Brussel sprouts not cooked through" + } + ] + }, + { + "name": "mushroom risotto", + "mention_count": 1, + "sentiment": 1.0, + "category": "rice", + "related_reviews": [ + { + "review_index": 13, + "review_text": "Absolutely fantastic spot for a catch up with a friend. Of course the sushi shines but the mushroom risotto is also incredible.", + "sentiment_context": "the mushroom risotto is also incredible" + } + ] + }, + { + "name": "miku omakase menu", + "mention_count": 1, + "sentiment": 0.9, + "category": "set menu", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Was there to celebrate my husband's birthday. We were seated a little after we arrived and we already knew what we wanted to order. We went with the Miku omakase menu along with the wine pairing. The food was delicious along with the great wine selection for the pairing; it really goes well with the courses that we had. The staff were very friendly. I would definitely recommend this place and would come back if I'm in Vancouver next time.", + "sentiment_context": "The food was delicious" + } + ] + }, + { + "name": "unagi sushi", + "mention_count": 1, + "sentiment": 0.7, + "category": "sushi", + "related_reviews": [ + { + "review_index": 1, + "review_text": "While expensive, the quality of food is always excellent and its always delicious! Love the aburi. Wish we could afford to order more of the unagi sushi, but the price is getting a bit steep IMO - delicious, but hard to justify. Service was friendly enough, and a nice setting. Miss the old days of them offering the little chocolates at the hostess stand on the way out - I'm sure they could afford to bring those back.", + "sentiment_context": "delicious, but hard to justify" + } + ] + }, + { + "name": "oshi aburi sushi", + "mention_count": 1, + "sentiment": 0.9, + "category": "sushi", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We always love going there for the famous oshi aburi sushi! Good ambiance, food, and service as usual.", + "sentiment_context": "We always love going there for the famous oshi aburi sushi" + } + ] + } + ], + "drinks": [ + { + "name": "wine pairing", + "mention_count": 1, + "sentiment": 0.9, + "category": "wine", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Was there to celebrate my husband's birthday. We were seated a little after we arrived and we already knew what we wanted to order. We went with the Miku omakase menu along with the wine pairing. The food was delicious along with the great wine selection for the pairing; it really goes well with the courses that we had. The staff were very friendly. I would definitely recommend this place and would come back if I'm in Vancouver next time.", + "sentiment_context": "great wine selection for the pairing; it really goes well with the courses" + } + ] + } + ], + "total_extracted": 14 + }, + "aspect_analysis": { + "aspects": [ + { + "name": "food quality", + "mention_count": 15, + "sentiment": 0.825, + "description": "Overall quality and taste of food", + "related_reviews": [ + { + "review_index": 1, + "review_text": "Miku is my fav resto to go! Enjoy the cooked food & aburi selection.", + "sentiment_context": "Enjoy the cooked food" + }, + { + "review_index": 3, + "review_text": "Excellent job! Super nice stuff and the food is amazing. Highly recommended. I've been here several times and every time I come to Vancouver, I'll make sure I go here.", + "sentiment_context": "the food is amazing" + }, + { + "review_index": 5, + "review_text": "The food was very tasty. The place was hopping and everyone was having a great time. Ambience was excellent. Great place for any kind of celebration.", + "sentiment_context": "The food was very tasty" + }, + { + "review_index": 6, + "review_text": "The price compares to service we received wasn't worth it. The food tasted mid also.", + "sentiment_context": "The food tasted mid" + }, + { + "review_index": 7, + "review_text": "We had an amazing experience! Andy was perfect on assisting us and explaining each dish from Omakase prepared by the Chef. The food was prepared perfectly and the service was splendid. We can't wait to go back.", + "sentiment_context": "The food was prepared perfectly" + }, + { + "review_index": 9, + "review_text": "Outstanding night out! Service and food were superb. And as weird as it sounds for a sushi restaurant, I HIGHLY recommend the lamb chops. (Sadly forgot to take a picture of them.)", + "sentiment_context": "Service and food were superb" + }, + { + "review_index": 10, + "review_text": "Incredible food as always! Great stop while visiting.", + "sentiment_context": "Incredible food as always" + }, + { + "review_index": 12, + "review_text": "Fantastic bartenders, tasty food. We always eat here when visiting Vancouver.", + "sentiment_context": "tasty food" + }, + { + "review_index": 0, + "review_text": "Was there to celebrate my husband's birthday. We were seated a little after we arrived and we already knew what we wanted to order. We went with the Miku omakase menu along with the wine pairing. The food was delicious along with the great wine selection for the pairing; it really goes well with the courses that we had. The staff were very friendly. I would definitely recommend this place and would come back if I'm in Vancouver next time.", + "sentiment_context": "The food was delicious" + }, + { + "review_index": 1, + "review_text": "While expensive, the quality of food is always excellent and its always delicious! Love the aburi. Wish we could afford to order more of the unagi sushi, but the price is getting a bit steep IMO - delicious, but hard to justify. Service was friendly enough, and a nice setting. Miss the old days of them offering the little chocolates at the hostess stand on the way out - I'm sure they could afford to bring those back.", + "sentiment_context": "the quality of food is always excellent and its always delicious" + }, + { + "review_index": 2, + "review_text": "Service was excellent! Food not so small servings and pricey but its food quality. The ambiance is ok unfortunately we couldn't seat by the window as there were 5 of us Overall is good our server was very friendly and attentive!", + "sentiment_context": "its food quality" + }, + { + "review_index": 5, + "review_text": "Food was amazing. Our Bartender/server was great with recommendations and explanations of our dishes. Maybe a bit pricey for some, but worth it I promise.", + "sentiment_context": "Food was amazing" + }, + { + "review_index": 6, + "review_text": "My server went above and beyond to make sure to accommodate my special low FODMAP diet which is very complicated. In addition to the awesome server, the food was delicious and the views by the window were awesome (I sat at the sushi bar which I wouldn't recommend since there's no views and they serve you regularly anyways).", + "sentiment_context": "the food was delicious" + }, + { + "review_index": 8, + "review_text": "Our party of 5 shared our orders. Food was fresh but it didn't meet expectations. Sashimi slices were too thin. The service from our waiter was disappointing. He was not friendly nor welcoming.", + "sentiment_context": "Food was fresh but it didn't meet expectations" + }, + { + "review_index": 11, + "review_text": "Excellent service and delicious food! Lenny the waiter was great. He provided recommendations and answered all of our questions. Very professional and friendly. Beautiful water views.", + "sentiment_context": "delicious food" + } + ] + }, + { + "name": "service quality", + "mention_count": 14, + "sentiment": 0.775, + "description": "Overall service experience and staff performance", + "related_reviews": [ + { + "review_index": 0, + "review_text": "A-MA-ZING sushi and sashimi!!!!\nGreat service (look fo Charlotte if she's working)", + "sentiment_context": "Great service" + }, + { + "review_index": 2, + "review_text": "In total, it's a cozy and great area. Niko served us and he was literally experienced and well behaviours.\nThe only problem is I requested for an ocean view table by 24 hrs reservation in advance however got a table behind the huge column with a wall view.", + "sentiment_context": "he was literally experienced and well behaviours" + }, + { + "review_index": 3, + "review_text": "Excellent job! Super nice stuff and the food is amazing. Highly recommended. I've been here several times and every time I come to Vancouver, I'll make sure I go here.", + "sentiment_context": "Super nice stuff" + }, + { + "review_index": 6, + "review_text": "The price compares to service we received wasn't worth it. The food tasted mid also.", + "sentiment_context": "service we received wasn't worth it" + }, + { + "review_index": 7, + "review_text": "We had an amazing experience! Andy was perfect on assisting us and explaining each dish from Omakase prepared by the Chef. The food was prepared perfectly and the service was splendid. We can't wait to go back.", + "sentiment_context": "the service was splendid" + }, + { + "review_index": 9, + "review_text": "Outstanding night out! Service and food were superb. And as weird as it sounds for a sushi restaurant, I HIGHLY recommend the lamb chops. (Sadly forgot to take a picture of them.)", + "sentiment_context": "Service and food were superb" + }, + { + "review_index": 0, + "review_text": "Was there to celebrate my husband's birthday. We were seated a little after we arrived and we already knew what we wanted to order. We went with the Miku omakase menu along with the wine pairing. The food was delicious along with the great wine selection for the pairing; it really goes well with the courses that we had. The staff were very friendly. I would definitely recommend this place and would come back if I'm in Vancouver next time.", + "sentiment_context": "The staff were very friendly" + }, + { + "review_index": 1, + "review_text": "While expensive, the quality of food is always excellent and its always delicious! Love the aburi. Wish we could afford to order more of the unagi sushi, but the price is getting a bit steep IMO - delicious, but hard to justify. Service was friendly enough, and a nice setting. Miss the old days of them offering the little chocolates at the hostess stand on the way out - I'm sure they could afford to bring those back.", + "sentiment_context": "Service was friendly enough" + }, + { + "review_index": 2, + "review_text": "Service was excellent! Food not so small servings and pricey but its food quality. The ambiance is ok unfortunately we couldn't seat by the window as there were 5 of us Overall is good our server was very friendly and attentive!", + "sentiment_context": "Service was excellent! our server was very friendly and attentive" + }, + { + "review_index": 4, + "review_text": "Vinny is awesome. He always provide impeccable service. Very pleasant attitude.", + "sentiment_context": "He always provide impeccable service. Very pleasant attitude" + }, + { + "review_index": 5, + "review_text": "Food was amazing. Our Bartender/server was great with recommendations and explanations of our dishes. Maybe a bit pricey for some, but worth it I promise.", + "sentiment_context": "Our Bartender/server was great with recommendations and explanations" + }, + { + "review_index": 6, + "review_text": "My server went above and beyond to make sure to accommodate my special low FODMAP diet which is very complicated. In addition to the awesome server, the food was delicious and the views by the window were awesome (I sat at the sushi bar which I wouldn't recommend since there's no views and they serve you regularly anyways).", + "sentiment_context": "My server went above and beyond to make sure to accommodate my special low FODMAP diet" + }, + { + "review_index": 8, + "review_text": "Our party of 5 shared our orders. Food was fresh but it didn't meet expectations. Sashimi slices were too thin. The service from our waiter was disappointing. He was not friendly nor welcoming.", + "sentiment_context": "The service from our waiter was disappointing. He was not friendly nor welcoming" + }, + { + "review_index": 11, + "review_text": "Excellent service and delicious food! Lenny the waiter was great. He provided recommendations and answered all of our questions. Very professional and friendly. Beautiful water views.", + "sentiment_context": "Excellent service and delicious food! Lenny the waiter was great. He provided recommendations and answered all of our questions. Very professional and friendly" + } + ] + }, + { + "name": "pricing", + "mention_count": 4, + "sentiment": 0.4, + "description": "Value for money and cost concerns", + "related_reviews": [ + { + "review_index": 1, + "review_text": "While expensive, the quality of food is always excellent and its always delicious! Love the aburi. Wish we could afford to order more of the unagi sushi, but the price is getting a bit steep IMO - delicious, but hard to justify. Service was friendly enough, and a nice setting. Miss the old days of them offering the little chocolates at the hostess stand on the way out - I'm sure they could afford to bring those back.", + "sentiment_context": "While expensive... the price is getting a bit steep IMO" + }, + { + "review_index": 2, + "review_text": "Service was excellent! Food not so small servings and pricey but its food quality. The ambiance is ok unfortunately we couldn't seat by the window as there were 5 of us Overall is good our server was very friendly and attentive!", + "sentiment_context": "pricey but its food quality" + }, + { + "review_index": 5, + "review_text": "Food was amazing. Our Bartender/server was great with recommendations and explanations of our dishes. Maybe a bit pricey for some, but worth it I promise.", + "sentiment_context": "Maybe a bit pricey for some, but worth it" + }, + { + "review_index": 12, + "review_text": "Loved!! Fantastic food , pricey, but excellent , great experience", + "sentiment_context": "pricey, but excellent" + } + ] + }, + { + "name": "ambiance", + "mention_count": 3, + "sentiment": 0.7, + "description": "Restaurant atmosphere and setting", + "related_reviews": [ + { + "review_index": 1, + "review_text": "While expensive, the quality of food is always excellent and its always delicious! Love the aburi. Wish we could afford to order more of the unagi sushi, but the price is getting a bit steep IMO - delicious, but hard to justify. Service was friendly enough, and a nice setting. Miss the old days of them offering the little chocolates at the hostess stand on the way out - I'm sure they could afford to bring those back.", + "sentiment_context": "a nice setting" + }, + { + "review_index": 2, + "review_text": "Service was excellent! Food not so small servings and pricey but its food quality. The ambiance is ok unfortunately we couldn't seat by the window as there were 5 of us Overall is good our server was very friendly and attentive!", + "sentiment_context": "The ambiance is ok" + }, + { + "review_index": 14, + "review_text": "We always love going there for the famous oshi aburi sushi! Good ambiance, food, and service as usual.", + "sentiment_context": "Good ambiance" + } + ] + }, + { + "name": "views", + "mention_count": 3, + "sentiment": 0.9, + "description": "Restaurant views and seating location", + "related_reviews": [ + { + "review_index": 6, + "review_text": "My server went above and beyond to make sure to accommodate my special low FODMAP diet which is very complicated. In addition to the awesome server, the food was delicious and the views by the window were awesome (I sat at the sushi bar which I wouldn't recommend since there's no views and they serve you regularly anyways).", + "sentiment_context": "the views by the window were awesome" + }, + { + "review_index": 10, + "review_text": "Beautiful views and delicious food. Perfect lunch or dinner outing!", + "sentiment_context": "Beautiful views" + }, + { + "review_index": 11, + "review_text": "Excellent service and delicious food! Lenny the waiter was great. He provided recommendations and answered all of our questions. Very professional and friendly. Beautiful water views.", + "sentiment_context": "Beautiful water views" + } + ] + }, + { + "name": "ambience", + "mention_count": 2, + "sentiment": 0.85, + "description": "Restaurant atmosphere and environment", + "related_reviews": [ + { + "review_index": 2, + "review_text": "In total, it's a cozy and great area. Niko served us and he was literally experienced and well behaviours.\nThe only problem is I requested for an ocean view table by 24 hrs reservation in advance however got a table behind the huge column with a wall view.", + "sentiment_context": "it's a cozy and great area" + }, + { + "review_index": 5, + "review_text": "The food was very tasty. The place was hopping and everyone was having a great time. Ambience was excellent. Great place for any kind of celebration.", + "sentiment_context": "Ambience was excellent" + } + ] + }, + { + "name": "seating arrangements", + "mention_count": 2, + "sentiment": 0.6, + "description": "Table placement and seating experience", + "related_reviews": [ + { + "review_index": 2, + "review_text": "In total, it's a cozy and great area. Niko served us and he was literally experienced and well behaviours.\nThe only problem is I requested for an ocean view table by 24 hrs reservation in advance however got a table behind the huge column with a wall view.", + "sentiment_context": "got a table behind the huge column with a wall view" + }, + { + "review_index": 4, + "review_text": "We sat at the bar and had a great experience. We had the kaiseki and loved every portion.", + "sentiment_context": "We sat at the bar and had a great experience" + } + ] + }, + { + "name": "dietary accommodation", + "mention_count": 2, + "sentiment": 0.9, + "description": "Ability to accommodate special dietary needs", + "related_reviews": [ + { + "review_index": 6, + "review_text": "My server went above and beyond to make sure to accommodate my special low FODMAP diet which is very complicated. In addition to the awesome server, the food was delicious and the views by the window were awesome (I sat at the sushi bar which I wouldn't recommend since there's no views and they serve you regularly anyways).", + "sentiment_context": "My server went above and beyond to make sure to accommodate my special low FODMAP diet" + }, + { + "review_index": 9, + "review_text": "Excellent as always !!! Treated my niece for her bday and it was her first time. She liked it so much that she wanted to surprised her boyfriend for his bday!! Thank you for making her day special and accommodating my bivalve mollusks allergy. Greatly appreciated!!!", + "sentiment_context": "accommodating my bivalve mollusks allergy. Greatly appreciated" + } + ] + }, + { + "name": "value for money", + "mention_count": 1, + "sentiment": 0.2, + "description": "Price compared to quality received", + "related_reviews": [ + { + "review_index": 6, + "review_text": "The price compares to service we received wasn't worth it. The food tasted mid also.", + "sentiment_context": "The price compares to service we received wasn't worth it" + } + ] + }, + { + "name": "bar service", + "mention_count": 1, + "sentiment": 0.4, + "description": "Service quality at the bar area", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "The bar service was mediocre" + } + ] + }, + { + "name": "food temperature", + "mention_count": 1, + "sentiment": 0.2, + "description": "Temperature of served dishes", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "potatoes accompanying the lamb looked beautiful but were cold as ice" + } + ] + }, + { + "name": "food preparation", + "mention_count": 1, + "sentiment": 0.3, + "description": "How well food is cooked and prepared", + "related_reviews": [ + { + "review_index": 8, + "review_text": "We've been many times - the sushi and lamb chops were outstanding , as always. However the potatoes accompanying the lamb looked beautiful but were cold as ice. The Brussel sprout chips were giant Brussel sprouts not cooked through- the best part is the crispy chips and there were very few- unlike any time I have had them in the past. The bar service was mediocre - again unlike the table service experienced in the past.", + "sentiment_context": "Brussel sprouts not cooked through" + } + ] + }, + { + "name": "portion size", + "mention_count": 1, + "sentiment": 0.7, + "description": "Size of food servings", + "related_reviews": [ + { + "review_index": 2, + "review_text": "Service was excellent! Food not so small servings and pricey but its food quality. The ambiance is ok unfortunately we couldn't seat by the window as there were 5 of us Overall is good our server was very friendly and attentive!", + "sentiment_context": "Food not so small servings" + } + ] + }, + { + "name": "freshness", + "mention_count": 1, + "sentiment": 0.6, + "description": "Freshness of ingredients", + "related_reviews": [ + { + "review_index": 8, + "review_text": "Our party of 5 shared our orders. Food was fresh but it didn't meet expectations. Sashimi slices were too thin. The service from our waiter was disappointing. He was not friendly nor welcoming.", + "sentiment_context": "Food was fresh but it didn't meet expectations" + } + ] + } + ], + "total_aspects": 14 + }, + "insights": { + "chef": { + "summary": "Your signature dishes like sushi, lamb chops, and aburi are consistently praised with high sentiment scores (0.9-0.95), but critical execution issues with sides are damaging the overall experience. Temperature control and cooking consistency need immediate attention, particularly for accompaniments.", + "strengths": [ + "Sushi program is exceptional - mentioned 4 times with 0.95 sentiment, customers specifically praise the 'A-MA-ZING' quality", + "Lamb chops are a standout non-traditional item with perfect execution - 0.95 sentiment and customers 'HIGHLY recommend' them", + "Aburi technique is signature strength - customers 'love' the aburi and specifically seek out the 'famous oshi aburi sushi'", + "Omakase and kaiseki offerings show culinary expertise - 1.0 and 0.9 sentiment with customers loving 'every portion'", + "Mushroom risotto demonstrates successful menu diversification - described as 'incredible' with 1.0 sentiment" + ], + "concerns": [ + "Critical temperature control issues - potatoes served 'cold as ice' despite looking 'beautiful', indicating kitchen timing problems", + "Inconsistent cooking execution on Brussels sprout chips - described as 'not cooked through' and lacking the signature 'crispy chips'", + "Sashimi cutting technique inconsistency - customer complained slices were 'too thin', affecting presentation and value perception", + "Recipe standardization issues - Brussels sprouts preparation has changed from previous visits, suggesting inconsistent execution" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement temperature holding protocols for hot sides, especially potato dishes", + "reason": "Cold sides are ruining otherwise outstanding main courses and damaging repeat customer experience", + "evidence": "Loyal customer noted lamb chops were 'outstanding as always' but potatoes were 'cold as ice'" + }, + { + "priority": "high", + "action": "Standardize Brussels sprout chip preparation and cooking times to ensure consistent crispiness", + "reason": "Execution has declined from previous standards, disappointing returning customers", + "evidence": "Customer noted 'unlike any time I have had them in the past' with undercooked sprouts" + }, + { + "priority": "medium", + "action": "Review and standardize sashimi cutting techniques across all kitchen staff", + "reason": "Inconsistent cuts affect both presentation and perceived value", + "evidence": "Customer specifically mentioned 'Sashimi slices were too thin' in negative context" + }, + { + "priority": "low", + "action": "Consider featuring lamb chops more prominently given exceptional customer response", + "reason": "Non-traditional item is generating strong positive buzz and recommendations", + "evidence": "Multiple mentions with 0.95 sentiment and customers saying 'I HIGHLY recommend'" + } + ] + }, + "manager": { + "summary": "Miku Restaurant demonstrates strong overall service quality with 77.5% positive service sentiment, but faces significant operational challenges including inconsistent service delivery, seating arrangement issues, and temperature control problems that are impacting customer satisfaction and perceived value.", + "strengths": [ + "Exceptional individual staff performance - servers like Andy, Charlotte, Lenny, and Vinny consistently receive praise for professionalism, friendliness, and going above and beyond for guests", + "Strong dietary accommodation capabilities - staff successfully handle complex dietary restrictions like low FODMAP diets and allergies, creating memorable experiences", + "Premium location advantage - beautiful water views are consistently praised and serve as a key differentiator for the dining experience" + ], + "concerns": [ + "Inconsistent service quality across different areas - bar service rated as 'mediocre' while table service excels, indicating training or staffing gaps", + "Seating and reservation management failures - customers requesting ocean view tables 24 hours in advance are seated behind columns with wall views", + "Food temperature control issues - dishes like potatoes served 'cold as ice' suggest kitchen-to-table timing problems or heat lamp failures", + "Value perception challenges - multiple reviews cite high prices with mixed satisfaction, indicating potential pricing strategy or service delivery misalignment" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement standardized service training program across all service areas (bar, dining room, sushi bar) to ensure consistent quality", + "reason": "Service quality varies dramatically between areas, with bar service specifically called out as subpar compared to table service", + "evidence": "Bar service described as 'mediocre' while table service consistently praised; overall service sentiment at 77.5% indicates room for improvement" + }, + { + "priority": "high", + "action": "Overhaul reservation and seating management system to honor specific table requests and optimize view seating allocation", + "reason": "Failing to deliver promised seating arrangements damages trust and creates negative experiences despite advance planning", + "evidence": "Customer requested ocean view table 24 hours ahead but received 'table behind huge column with wall view'" + }, + { + "priority": "medium", + "action": "Establish food temperature monitoring protocols and expediting procedures to ensure hot dishes reach tables at proper temperature", + "reason": "Temperature issues directly impact food quality perception and overall dining satisfaction", + "evidence": "Potatoes described as 'cold as ice' and Brussels sprouts 'not cooked through' indicate systemic temperature control problems" + }, + { + "priority": "medium", + "action": "Develop value communication strategy and staff training on explaining pricing relative to quality and experience", + "reason": "Pricing concerns appear in 40% of price-related feedback, suggesting need for better value proposition communication", + "evidence": "Pricing sentiment at 0.4 with comments like 'expensive' and 'pricey' despite food quality acknowledgment" + }, + { + "priority": "low", + "action": "Create recognition program for top-performing servers to maintain high standards and reduce turnover", + "reason": "Individual staff members are specifically praised by name, indicating strong performers who should be retained and used as training examples", + "evidence": "Multiple servers (Andy, Charlotte, Lenny, Vinny) mentioned by name with exceptional service praise" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/reports/nightingale_report_20251123_104309.json b/reports/nightingale_report_20251123_104309.json new file mode 100644 index 0000000000000000000000000000000000000000..21f02ba330144aeac499bffd8438b67d8378b436 --- /dev/null +++ b/reports/nightingale_report_20251123_104309.json @@ -0,0 +1,849 @@ +{ + "restaurant": "Nightingale", + "timestamp": "2025-11-23T10:43:09.574522", + "menu_analysis": { + "food_items": [ + { + "name": "japanese sweet potatoes", + "mention_count": 1, + "sentiment": 0.9, + "category": "small plates", + "related_reviews": [ + { + "review_index": 8, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "WE loved the Japanese sweet potatoes" + } + ], + "summary": "The japanese sweet potatoes is positively received by customers, mentioned in 1 review(s). Customers noted: 'WE loved the Japanese sweet potatoes...'" + }, + { + "name": "korean fried chicken", + "mention_count": 1, + "sentiment": 0.9, + "category": "small plates", + "related_reviews": [ + { + "review_index": 8, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "WE loved the... Hawsworth style Korean fried chicken with spicy maple syrup" + } + ], + "summary": "The korean fried chicken is positively received by customers, mentioned in 1 review(s). Customers noted: 'WE loved the... Hawsworth style Korean fried chicken with spicy maple syrup...'" + }, + { + "name": "house-made sausage", + "mention_count": 1, + "sentiment": 0.9, + "category": "small plates", + "related_reviews": [ + { + "review_index": 8, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "WE loved the... his house-made sausage" + } + ], + "summary": "The house-made sausage is positively received by customers, mentioned in 1 review(s). Customers noted: 'WE loved the... his house-made sausage...'" + }, + { + "name": "pizza margherita", + "mention_count": 1, + "sentiment": 0.3, + "category": "pizza", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they can't accommodate modifications. Drink was not bad either. What's bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didn't even try to ask if everything went well) which made us feel more UNWELCOME. I'm not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (there's one that was good to us was the one who served the food, he's a friendly fellow), which we probably shouldn't. Don't think we're gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt" + } + ], + "summary": "The pizza margherita is received mixed feedback by customers, mentioned in 1 review(s). Customers noted: 'Food (pizza margherita) was a bit salty maybe for our taste and some are burnt...'" + }, + { + "name": "chicken with maple", + "mention_count": 1, + "sentiment": 0.7, + "category": "entrees", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they can't accommodate modifications. Drink was not bad either. What's bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didn't even try to ask if everything went well) which made us feel more UNWELCOME. I'm not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (there's one that was good to us was the one who served the food, he's a friendly fellow), which we probably shouldn't. Don't think we're gonna come back.", + "sentiment_context": "chicken with maple is good" + } + ], + "summary": "The chicken with maple is positively received by customers, mentioned in 1 review(s). Customers noted: 'chicken with maple is good...'" + }, + { + "name": "wood fired pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "pizza", + "related_reviews": [ + { + "review_index": 18, + "review_text": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!", + "sentiment_context": "wood fired pizza is sooooo good!" + } + ], + "summary": "The wood fired pizza is positively received by customers, mentioned in 1 review(s). Customers noted: 'wood fired pizza is sooooo good!...'" + }, + { + "name": "broccolini", + "mention_count": 1, + "sentiment": 0.9, + "category": "small plates", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Broccolini... were fantastic" + } + ], + "summary": "The broccolini is positively received by customers, mentioned in 1 review(s). Customers noted: 'Broccolini... were fantastic...'" + }, + { + "name": "meatballs", + "mention_count": 1, + "sentiment": 0.9, + "category": "small plates", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "meatballs were fantastic" + } + ], + "summary": "The meatballs is positively received by customers, mentioned in 1 review(s). Customers noted: 'meatballs were fantastic...'" + }, + { + "name": "dessert", + "mention_count": 1, + "sentiment": 0.9, + "category": "desserts", + "related_reviews": [ + { + "review_index": 16, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "Dessert delicious" + } + ], + "summary": "The dessert is positively received by customers, mentioned in 1 review(s). Customers noted: 'Dessert delicious...'" + }, + { + "name": "cauliflower hummus", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 1, + "review_text": "It's never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. I'll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "cauliflower hummus stole the show for us" + } + ], + "summary": "The cauliflower hummus is positively received by customers, mentioned in 1 review(s). Customers noted: 'cauliflower hummus stole the show for us...'" + }, + { + "name": "pasta", + "mention_count": 1, + "sentiment": 0.3, + "category": "main", + "related_reviews": [ + { + "review_index": 1, + "review_text": "It's never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. I'll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "One dish (pasta) was a bit salty to fully enjoy" + } + ], + "summary": "The pasta is received mixed feedback by customers, mentioned in 1 review(s). Customers noted: 'One dish (pasta) was a bit salty to fully enjoy...'" + }, + { + "name": "beef dishes", + "mention_count": 1, + "sentiment": 0.8, + "category": "main", + "related_reviews": [ + { + "review_index": 1, + "review_text": "It's never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. I'll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "the beef and fish dishes were great" + } + ], + "summary": "The beef dishes is positively received by customers, mentioned in 1 review(s). Customers noted: 'the beef and fish dishes were great...'" + }, + { + "name": "fish dishes", + "mention_count": 1, + "sentiment": 0.8, + "category": "main", + "related_reviews": [ + { + "review_index": 1, + "review_text": "It's never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. I'll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "the beef and fish dishes were great" + } + ], + "summary": "The fish dishes is positively received by customers, mentioned in 1 review(s). Customers noted: 'the beef and fish dishes were great...'" + }, + { + "name": "pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 4, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "had pizza and rigatoni and both were very delicious" + } + ], + "summary": "The pizza is positively received by customers, mentioned in 1 review(s). Customers noted: 'had pizza and rigatoni and both were very delicious...'" + }, + { + "name": "rigatoni", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 4, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "had pizza and rigatoni and both were very delicious" + } + ], + "summary": "The rigatoni is positively received by customers, mentioned in 1 review(s). Customers noted: 'had pizza and rigatoni and both were very delicious...'" + }, + { + "name": "brick pressed chicken", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 6, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "My fave was the brick pressed chicken" + } + ], + "summary": "The brick pressed chicken is positively received by customers, mentioned in 1 review(s). Customers noted: 'My fave was the brick pressed chicken...'" + }, + { + "name": "japanese yam", + "mention_count": 1, + "sentiment": 0.7, + "category": "side", + "related_reviews": [ + { + "review_index": 13, + "review_text": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller", + "sentiment_context": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller" + } + ], + "summary": "The japanese yam is positively received by customers, mentioned in 1 review(s). Customers noted: 'The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting s...'" + }, + { + "name": "sweet potatoes", + "mention_count": 1, + "sentiment": 0.9, + "category": "side", + "related_reviews": [ + { + "review_index": 17, + "review_text": "Recommendation from a friend to go here and it did not disappoint. We were able to try a few things bc of the family style service which honestly, thank you. Stress free ordering since it's not the review of one dish you tried but 5 different dishes (sides, apps, and main). Sweet potatoes was by far the winner overall and could eat that every time.", + "sentiment_context": "Sweet potatoes was by far the winner overall and could eat that every time" + } + ], + "summary": "The sweet potatoes is positively received by customers, mentioned in 1 review(s). Customers noted: 'Sweet potatoes was by far the winner overall and could eat that every time...'" + } + ], + "drinks": [ + { + "name": "drinks", + "mention_count": 3, + "sentiment": 0.8, + "category": "beverages", + "related_reviews": [ + { + "review_index": 1, + "review_text": "We had Great time! The food hit the mark the drinks were fabulous.", + "sentiment_context": "the drinks were fabulous" + }, + { + "review_index": 12, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they can't accommodate modifications. Drink was not bad either. What's bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didn't even try to ask if everything went well) which made us feel more UNWELCOME. I'm not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (there's one that was good to us was the one who served the food, he's a friendly fellow), which we probably shouldn't. Don't think we're gonna come back.", + "sentiment_context": "Drink was not bad either" + }, + { + "review_index": 16, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "drinks great" + } + ], + "summary": "The drinks is positively received by customers, mentioned in 3 review(s). Customers noted: 'the drinks were fabulous...'" + }, + { + "name": "wine list", + "mention_count": 1, + "sentiment": 0.9, + "category": "wine", + "related_reviews": [ + { + "review_index": 4, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "amazing wine list" + } + ], + "summary": "The wine list is positively received by customers, mentioned in 1 review(s). Customers noted: 'amazing wine list...'" + }, + { + "name": "sprite", + "mention_count": 1, + "sentiment": 0.2, + "category": "soft drinks", + "related_reviews": [ + { + "review_index": 5, + "review_text": "4th time visiting Nightingale. Celebrating my daughter's 24th Bday, made a reso 3 weeks in advance and did not appreciate the \"booth\" upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "did not appreciate no refills for my Sprite" + } + ], + "summary": "The sprite is received mixed feedback by customers, mentioned in 1 review(s). Customers noted: 'did not appreciate no refills for my Sprite...'" + }, + { + "name": "cocktails", + "mention_count": 1, + "sentiment": 0.9, + "category": "cocktail", + "related_reviews": [ + { + "review_index": 10, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Cocktails, food, ambience are all top notch" + } + ], + "summary": "The cocktails is positively received by customers, mentioned in 1 review(s). Customers noted: 'Cocktails, food, ambience are all top notch...'" + } + ], + "total_extracted": 22 + }, + "aspect_analysis": { + "aspects": [ + { + "name": "service quality", + "mention_count": 20, + "sentiment": 0.825, + "description": "Overall server performance and attentiveness", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Amazing as always. Our server was excellent! Always love coming here.", + "sentiment_context": "Our server was excellent!" + }, + { + "review_index": 2, + "review_text": "i loveee this restaurant!! will always come back!! server jocelyn was awesome!", + "sentiment_context": "server jocelyn was awesome!" + }, + { + "review_index": 6, + "review_text": "Entertained business visitors. Service and food were wonderful.", + "sentiment_context": "Service... were wonderful" + }, + { + "review_index": 7, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Service is quick and professional" + }, + { + "review_index": 9, + "review_text": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning.", + "sentiment_context": "Our server Oscar was particularly wonderful" + }, + { + "review_index": 12, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they can't accommodate modifications. Drink was not bad either. What's bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didn't even try to ask if everything went well) which made us feel more UNWELCOME. I'm not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (there's one that was good to us was the one who served the food, he's a friendly fellow), which we probably shouldn't. Don't think we're gonna come back.", + "sentiment_context": "we were never asked if everything was okay... made us feel more UNWELCOME" + }, + { + "review_index": 16, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "our server was wonderful!" + }, + { + "review_index": 19, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Service was excellent" + }, + { + "review_index": 0, + "review_text": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience.", + "sentiment_context": "Service was fantastic" + }, + { + "review_index": 1, + "review_text": "It's never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. I'll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Service was 5 star" + }, + { + "review_index": 2, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "The service was impeccable" + }, + { + "review_index": 3, + "review_text": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very helpful, attentive and the food quality was beyond our expectations.", + "sentiment_context": "service of the night was spectacular. our server was very helpful, attentive" + }, + { + "review_index": 4, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service" + }, + { + "review_index": 5, + "review_text": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!", + "sentiment_context": "The food and service were excellent" + }, + { + "review_index": 7, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "Food and service were topnotch" + }, + { + "review_index": 8, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "great service and our waitress was very attentive and friendly" + }, + { + "review_index": 9, + "review_text": "Wonderful time, always fantastic food, service and atmosphere.", + "sentiment_context": "always fantastic food, service" + }, + { + "review_index": 11, + "review_text": "Celebrated our anniversary at Nightingale, we loved the ambiance, the food and the service ! Will definitely return!", + "sentiment_context": "we loved the service" + }, + { + "review_index": 12, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "we felt the service was rushed and we were given our check before we asked for it" + }, + { + "review_index": 14, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "Service was outstanding" + }, + { + "review_index": 16, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Very well staffed and service was exceptional" + }, + { + "review_index": 18, + "review_text": "During our short vacation to Vancouver we visited this spot twice. It was just that good. Every single dish we ate was spectacular. And the staff was so knowledgeable and kind.", + "sentiment_context": "the staff was so knowledgeable and kind" + }, + { + "review_index": 19, + "review_text": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding.", + "sentiment_context": "The service was beyond outstanding" + } + ], + "summary": "The service quality is positively received by customers, mentioned in 20 review(s). Customers noted: 'Our server was excellent!...'" + }, + { + "name": "food quality", + "mention_count": 19, + "sentiment": 0.8500000000000001, + "description": "Taste, preparation and overall quality of dishes", + "related_reviews": [ + { + "review_index": 1, + "review_text": "We had Great time! The food hit the mark the drinks were fabulous.", + "sentiment_context": "The food hit the mark" + }, + { + "review_index": 3, + "review_text": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share.", + "sentiment_context": "Everything the server recommended was on point" + }, + { + "review_index": 6, + "review_text": "Entertained business visitors. Service and food were wonderful.", + "sentiment_context": "food were wonderful" + }, + { + "review_index": 7, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "The food is incredibly good" + }, + { + "review_index": 11, + "review_text": "Some of the best food I've ever had. The entrees are designed to be shared and it makes for an amazing experience.", + "sentiment_context": "Some of the best food I've ever had" + }, + { + "review_index": 13, + "review_text": "Amazing food and the chefs table is a great date activity", + "sentiment_context": "Amazing food" + }, + { + "review_index": 15, + "review_text": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. The venue was gorgeous, casual and elegant at the same time.", + "sentiment_context": "Food was tasty for the most part, though some things may have been over seasoned or overly complicated" + }, + { + "review_index": 16, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot" + }, + { + "review_index": 17, + "review_text": "The food was delicious and the service impeccable. We'll be back.", + "sentiment_context": "The food was delicious" + }, + { + "review_index": 2, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "food divine" + }, + { + "review_index": 3, + "review_text": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very helpful, attentive and the food quality was beyond our expectations.", + "sentiment_context": "the food quality was beyond our expectations" + }, + { + "review_index": 4, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food" + }, + { + "review_index": 5, + "review_text": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!", + "sentiment_context": "The food and service were excellent" + }, + { + "review_index": 6, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "Everything we ordered was so delicious" + }, + { + "review_index": 7, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "Food and service were topnotch" + }, + { + "review_index": 8, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "Amazing food" + }, + { + "review_index": 9, + "review_text": "Wonderful time, always fantastic food, service and atmosphere.", + "sentiment_context": "always fantastic food" + }, + { + "review_index": 12, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "The food was amazing" + }, + { + "review_index": 15, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "Phenomenal food" + }, + { + "review_index": 16, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "The food came quickly and was very well presented" + }, + { + "review_index": 18, + "review_text": "During our short vacation to Vancouver we visited this spot twice. It was just that good. Every single dish we ate was spectacular. And the staff was so knowledgeable and kind.", + "sentiment_context": "Every single dish we ate was spectacular" + }, + { + "review_index": 19, + "review_text": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding.", + "sentiment_context": "One of the most flavorful meals I have ever eaten" + } + ], + "summary": "The food quality is positively received by customers, mentioned in 19 review(s). Customers noted: 'The food hit the mark...'" + }, + { + "name": "atmosphere", + "mention_count": 6, + "sentiment": 0.8, + "description": "Overall ambience, energy, and dining environment", + "related_reviews": [ + { + "review_index": 0, + "review_text": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience.", + "sentiment_context": "great atmosphere making it perfect" + }, + { + "review_index": 8, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "great service and ambience" + }, + { + "review_index": 9, + "review_text": "Wonderful time, always fantastic food, service and atmosphere.", + "sentiment_context": "always fantastic atmosphere" + }, + { + "review_index": 10, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "ambience are all top notch" + }, + { + "review_index": 11, + "review_text": "Celebrated our anniversary at Nightingale, we loved the ambiance, the food and the service ! Will definitely return!", + "sentiment_context": "we loved the ambiance" + }, + { + "review_index": 15, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "fun atmosphere" + } + ], + "summary": "The atmosphere is positively received by customers, mentioned in 6 review(s). Customers noted: 'great atmosphere making it perfect...'" + }, + { + "name": "portion size", + "mention_count": 3, + "sentiment": 0.55, + "description": "Size and shareability of dishes", + "related_reviews": [ + { + "review_index": 3, + "review_text": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share.", + "sentiment_context": "the food was jus the right size to share" + }, + { + "review_index": 11, + "review_text": "Some of the best food I've ever had. The entrees are designed to be shared and it makes for an amazing experience.", + "sentiment_context": "The entrees are designed to be shared and it makes for an amazing experience" + }, + { + "review_index": 13, + "review_text": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller", + "sentiment_context": "every time I come back , this plate keeps getting smaller" + } + ], + "summary": "The portion size is positively received by customers, mentioned in 3 review(s). Customers noted: 'the food was jus the right size to share...'" + }, + { + "name": "ambience", + "mention_count": 2, + "sentiment": 0.9, + "description": "Restaurant atmosphere and interior design", + "related_reviews": [ + { + "review_index": 7, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "interior decoration is fresh, crisp and beautiful. A lively, busy vibe" + }, + { + "review_index": 15, + "review_text": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. The venue was gorgeous, casual and elegant at the same time.", + "sentiment_context": "The venue was gorgeous, casual and elegant at the same time" + } + ], + "summary": "The ambience is positively received by customers, mentioned in 2 review(s). Customers noted: 'interior decoration is fresh, crisp and beautiful. A lively, busy vibe...'" + }, + { + "name": "menu flexibility", + "mention_count": 2, + "sentiment": 0.2, + "description": "Ability to modify dishes or accommodate dietary restrictions", + "related_reviews": [ + { + "review_index": 10, + "review_text": "Disclosure: The restaurant has a very strict policy around modifications of dishes, they refuse to modify any dish. We understood this before we came in.\nOne of our party has an allergy to chilli, peppers and paprika, and we asked for a breakdown of what dishes she could have...the server (fantastic) quickly had this done and returned with a marked up menu. There were very few dishes that remained that were ok for her.\nMany of the dishes here come with a drizzle, a sauce or a dressing, which contain the allergy ingredient(s). We asked whether these sauces or sprinkles could be left to the side in a separate dish, but this was refused, meaning that she could only order 2 of the salads, and a couple of other dishes, most of which were not to her taste.\nWe feel that this complete lack of any flexibility (putting a sauce on the side rather than all over the dish is not a crazy modification, and is not normally an issue in other restaurants!) is very over the top and shows an unyielding arrogance, sadly, as it means that the vast majority of dishes aren't even orderable. (In a home style dining experience, you want to share lots of dishes between you all normally right!).\nBecause of the stress caused by this, we will not be returning to the Nightingale in future, and unless you are happy to not have any freedom to enable you to have more than an apple salad and a weird attempt at a lasagne, you should avoid it too!\n(The servers were excellent throughout and this is no reflection on them at all).", + "sentiment_context": "they refuse to modify any dish... complete lack of any flexibility... shows an unyielding arrogance" + }, + { + "review_index": 12, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they can't accommodate modifications. Drink was not bad either. What's bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didn't even try to ask if everything went well) which made us feel more UNWELCOME. I'm not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (there's one that was good to us was the one who served the food, he's a friendly fellow), which we probably shouldn't. Don't think we're gonna come back.", + "sentiment_context": "they can't accommodate modifications" + } + ], + "summary": "The menu flexibility is received mixed feedback by customers, mentioned in 2 review(s). Customers noted: 'they refuse to modify any dish... complete lack of any flexibility... shows an unyielding arrogance...'" + }, + { + "name": "service speed", + "mention_count": 2, + "sentiment": 0.8, + "description": "Speed of food delivery and service timing", + "related_reviews": [ + { + "review_index": 7, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Service is quick" + }, + { + "review_index": 16, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast" + } + ], + "summary": "The service speed is positively received by customers, mentioned in 2 review(s). Customers noted: 'Service is quick...'" + }, + { + "name": "noise level", + "mention_count": 2, + "sentiment": 0.2, + "description": "Volume of music and overall noise in the restaurant", + "related_reviews": [ + { + "review_index": 6, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "Very loud though so hard to hear conversation" + }, + { + "review_index": 7, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "the music was a bit loud where we were seated and was hard to make conversations" + } + ], + "summary": "The noise level is received mixed feedback by customers, mentioned in 2 review(s). Customers noted: 'Very loud though so hard to hear conversation...'" + }, + { + "name": "service timing", + "mention_count": 2, + "sentiment": 0.4, + "description": "Timing and pacing of service delivery", + "related_reviews": [ + { + "review_index": 12, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "the service was rushed and we were given our check before we asked for it while still enjoying our wine. it came out at all different times so it was awkward" + }, + { + "review_index": 16, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "The food came quickly" + } + ], + "summary": "The service timing is positively received by customers, mentioned in 2 review(s). Customers noted: 'the service was rushed and we were given our check before we asked for it while still enjoying our w...'" + }, + { + "name": "seating", + "mention_count": 1, + "sentiment": 0.3, + "description": "Table placement and seating arrangements", + "related_reviews": [ + { + "review_index": 5, + "review_text": "4th time visiting Nightingale. Celebrating my daughter's 24th Bday, made a reso 3 weeks in advance and did not appreciate the \"booth\" upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "did not appreciate the \"booth\" upstairs we were seated" + } + ], + "summary": "The seating is received mixed feedback by customers, mentioned in 1 review(s). Customers noted: 'did not appreciate the \"booth\" upstairs we were seated...'" + }, + { + "name": "staff quality", + "mention_count": 1, + "sentiment": 0.9, + "description": "Overall staff performance and friendliness", + "related_reviews": [ + { + "review_index": 4, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "Great staff" + } + ], + "summary": "The staff quality is positively received by customers, mentioned in 1 review(s). Customers noted: 'Great staff...'" + }, + { + "name": "value", + "mention_count": 1, + "sentiment": 0.8, + "description": "Price-to-quality ratio and overall value for money", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "Great value for your $" + } + ], + "summary": "The value is positively received by customers, mentioned in 1 review(s). Customers noted: 'Great value for your $...'" + }, + { + "name": "menu selection", + "mention_count": 1, + "sentiment": 0.8, + "description": "Variety and options available on the menu", + "related_reviews": [ + { + "review_index": 1, + "review_text": "It's never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. I'll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Selection is great" + } + ], + "summary": "The menu selection is positively received by customers, mentioned in 1 review(s). Customers noted: 'Selection is great...'" + }, + { + "name": "presentation", + "mention_count": 1, + "sentiment": 0.9, + "description": "Visual presentation and plating of food", + "related_reviews": [ + { + "review_index": 16, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "was very well presented" + } + ], + "summary": "The presentation is positively received by customers, mentioned in 1 review(s). Customers noted: 'was very well presented...'" + } + ], + "total_aspects": 14 + }, + "insights": { + "chef": { + "summary": "Unable to generate chef insights at this time.", + "strengths": [ + "Analysis data available for review" + ], + "concerns": [ + "Insight generation encountered an error" + ], + "recommendations": [ + { + "priority": "high", + "action": "Retry insight generation", + "reason": "Complete analysis requires insights", + "evidence": "System error" + } + ] + }, + "manager": { + "summary": "Unable to generate manager insights at this time.", + "strengths": [ + "Analysis data available for review" + ], + "concerns": [ + "Insight generation encountered an error" + ], + "recommendations": [ + { + "priority": "high", + "action": "Retry insight generation", + "reason": "Complete analysis requires insights", + "evidence": "System error" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/reports/nightingale_report_20251123_203033.json b/reports/nightingale_report_20251123_203033.json new file mode 100644 index 0000000000000000000000000000000000000000..932d0b971267b0edc9f80de32faa6eec5147e26f --- /dev/null +++ b/reports/nightingale_report_20251123_203033.json @@ -0,0 +1,940 @@ +{ + "restaurant": "Nightingale", + "timestamp": "2025-11-23T20:30:33.018646", + "menu_analysis": { + "food_items": [ + { + "name": "small plates", + "mention_count": 3, + "sentiment": 0.9, + "category": "appetizers", + "related_reviews": [ + { + "review_index": 5, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "Excellent small plate" + }, + { + "review_index": 9, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb" + }, + { + "review_index": 19, + "review_text": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!", + "sentiment_context": "their sharing plates are amazing" + } + ], + "summary": "Customers consistently praise your small plates program with overwhelmingly positive feedback across multiple reviews. The sharing plates format is particularly well-received, with diners describing them as 'excellent,' 'superb,' and 'amazing,' indicating this is a strong menu category that's resonating well with guests." + }, + { + "name": "japanese sweet potatoes", + "mention_count": 1, + "sentiment": 0.9, + "category": "small plates", + "related_reviews": [ + { + "review_index": 9, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "WE loved the Japanese sweet potatoes" + } + ], + "summary": "The Japanese sweet potatoes receive enthusiastic customer approval, with diners expressing genuine love for this dish. This appears to be a standout vegetable preparation that's making a memorable impression on guests." + }, + { + "name": "korean fried chicken with spicy maple syrup", + "mention_count": 1, + "sentiment": 0.9, + "category": "small plates", + "related_reviews": [ + { + "review_index": 9, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "WE loved the... Hawsworth style Korean fried chicken with spicy maple syrup" + } + ], + "summary": "Your Hawsworth-style Korean fried chicken with spicy maple syrup is generating strong positive reactions from customers who specifically mention loving this dish. The unique fusion approach and flavor combination of spicy maple syrup appears to be a winning signature item." + }, + { + "name": "house-made sausage", + "mention_count": 1, + "sentiment": 0.9, + "category": "small plates", + "related_reviews": [ + { + "review_index": 9, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "WE loved the... house-made sausage" + } + ], + "summary": "The house-made sausage is receiving excellent customer feedback, with diners specifically noting their appreciation for this in-house preparation. The fact that customers are highlighting the house-made aspect suggests they value the craftsmanship and quality of this item." + }, + { + "name": "pizza margherita", + "mention_count": 1, + "sentiment": 0.3, + "category": "pizza", + "related_reviews": [ + { + "review_index": 13, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they can't accommodate modifications. Drink was not bad either. What's bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didn't even try to ask if everything went well) which made us feel more UNWELCOME. I'm not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (there's one that was good to us was the one who served the food, he's a friendly fellow), which we probably shouldn't. Don't think we're gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt" + } + ], + "summary": "The pizza margherita is receiving mixed to negative feedback, with customers finding it too salty for their taste preferences. Additionally, there are quality control concerns as some pizzas are arriving burnt, indicating potential issues with cooking consistency that need attention." + }, + { + "name": "chicken with maple", + "mention_count": 1, + "sentiment": 0.7, + "category": "main dishes", + "related_reviews": [ + { + "review_index": 13, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they can't accommodate modifications. Drink was not bad either. What's bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didn't even try to ask if everything went well) which made us feel more UNWELCOME. I'm not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (there's one that was good to us was the one who served the food, he's a friendly fellow), which we probably shouldn't. Don't think we're gonna come back.", + "sentiment_context": "chicken with maple is good" + } + ], + "summary": "The chicken with maple dish receives moderately positive feedback from customers who find it 'good.' While the response is positive, the lukewarm enthusiasm suggests this item performs adequately but may not be generating the excitement of your standout dishes." + }, + { + "name": "wood fired pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "pizza", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!", + "sentiment_context": "wood fired pizza is sooooo good" + } + ], + "summary": "Your wood fired pizza is generating exceptional enthusiasm from customers, with diners expressing strong satisfaction using emphatic language. The wood firing technique appears to be delivering outstanding results that are creating memorable dining experiences." + }, + { + "name": "dessert", + "mention_count": 1, + "sentiment": 0.9, + "category": "desserts", + "related_reviews": [ + { + "review_index": 17, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "Dessert delicious" + } + ], + "summary": "Customer feedback on desserts is highly positive, with diners describing them as delicious. While the feedback is brief, the enthusiasm suggests your dessert program is successfully concluding meals on a high note." + }, + { + "name": "broccolini", + "mention_count": 1, + "sentiment": 0.9, + "category": "vegetable", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Broccolini and meatballs were fantastic" + } + ], + "summary": "The broccolini preparation is receiving fantastic reviews from customers who are impressed with this vegetable dish. When paired with other items like meatballs, it's contributing to an overall excellent dining experience." + }, + { + "name": "meatballs", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Broccolini and meatballs were fantastic" + } + ], + "summary": "Your meatballs are earning fantastic reviews from customers who are clearly impressed with this preparation. The positive reception suggests this is a well-executed comfort food item that's resonating strongly with diners." + }, + { + "name": "cauliflower hummus", + "mention_count": 1, + "sentiment": 0.95, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 2, + "review_text": "It's never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. I'll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "cauliflower hummus stole the show for us" + } + ], + "summary": "Customers are extremely enthusiastic about the cauliflower hummus, with one reviewer stating it \"stole the show.\" This appetizer appears to be a standout dish that creates memorable dining experiences and should be highlighted as a signature item." + }, + { + "name": "pasta", + "mention_count": 1, + "sentiment": 0.3, + "category": "main", + "related_reviews": [ + { + "review_index": 2, + "review_text": "It's never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. I'll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "One dish (pasta) was a bit salty to fully enjoy" + } + ], + "summary": "The pasta dish received negative feedback due to excessive saltiness that prevented full enjoyment of the meal. Kitchen staff should review seasoning levels to ensure this dish meets customer expectations for flavor balance." + }, + { + "name": "beef dishes", + "mention_count": 1, + "sentiment": 0.8, + "category": "main", + "related_reviews": [ + { + "review_index": 2, + "review_text": "It's never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. I'll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "beef and fish dishes were great" + } + ], + "summary": "Beef dishes are receiving positive customer feedback, with diners describing them as \"great.\" The protein preparations appear to be well-executed and satisfying to guests." + }, + { + "name": "fish dishes", + "mention_count": 1, + "sentiment": 0.8, + "category": "main", + "related_reviews": [ + { + "review_index": 2, + "review_text": "It's never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. I'll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "beef and fish dishes were great" + } + ], + "summary": "Fish dishes are performing well with customers, earning positive reviews as \"great\" options. The seafood preparations seem to be meeting customer expectations for quality and taste." + }, + { + "name": "pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 5, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "had pizza and rigatoni and both were very delicious" + } + ], + "summary": "The pizza is generating very positive customer reactions, with diners describing it as \"very delicious.\" This item appears to be a reliable crowd-pleaser that consistently delivers on taste expectations." + }, + { + "name": "rigatoni", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 5, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "had pizza and rigatoni and both were very delicious" + } + ], + "summary": "The rigatoni is receiving excellent customer feedback, with guests finding it \"very delicious.\" This pasta dish seems to be well-prepared and is creating positive dining experiences for customers." + }, + { + "name": "brick pressed chicken", + "mention_count": 1, + "sentiment": 0.95, + "category": "main", + "related_reviews": [ + { + "review_index": 7, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "My fave was the brick pressed chicken" + } + ], + "summary": "The brick pressed chicken is earning exceptional praise from customers, with one diner calling it their \"fave\" dish. This preparation method appears to be creating a standout chicken dish that generates strong customer loyalty." + }, + { + "name": "japanese yam", + "mention_count": 1, + "sentiment": 0.7, + "category": "side", + "related_reviews": [ + { + "review_index": 14, + "review_text": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller", + "sentiment_context": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller" + } + ], + "summary": "While customers find the Japanese yam \"delicious,\" there's concerning feedback about consistently shrinking portion sizes over multiple visits. Management should review portioning standards to maintain customer satisfaction and value perception." + }, + { + "name": "sweet potatoes", + "mention_count": 1, + "sentiment": 0.95, + "category": "side", + "related_reviews": [ + { + "review_index": 18, + "review_text": "Recommendation from a friend to go here and it did not disappoint. We were able to try a few things bc of the family style service which honestly, thank you. Stress free ordering since it's not the review of one dish you tried but 5 different dishes (sides, apps, and main). Sweet potatoes was by far the winner overall and could eat that every time.", + "sentiment_context": "Sweet potatoes was by far the winner overall and could eat that every time" + } + ], + "summary": "The sweet potatoes are receiving outstanding customer praise, with one reviewer calling it \"the winner overall\" and expressing desire to order it repeatedly. This side dish appears to be a major strength that creates customer loyalty and repeat orders." + } + ], + "drinks": [ + { + "name": "drinks", + "mention_count": 3, + "sentiment": 0.7, + "category": "beverages", + "related_reviews": [ + { + "review_index": 2, + "review_text": "We had Great time! The food hit the mark the drinks were fabulous.", + "sentiment_context": "the drinks were fabulous" + }, + { + "review_index": 13, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they can't accommodate modifications. Drink was not bad either. What's bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didn't even try to ask if everything went well) which made us feel more UNWELCOME. I'm not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (there's one that was good to us was the one who served the food, he's a friendly fellow), which we probably shouldn't. Don't think we're gonna come back.", + "sentiment_context": "Drink was not bad either" + }, + { + "review_index": 17, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "drinks great" + } + ], + "summary": "Customers consistently express positive feedback about Nightingale's drinks, with multiple guests describing them as \"fabulous\" and \"great.\" The overall sentiment is strongly positive, indicating the beverage program is meeting customer expectations across different drink categories." + }, + { + "name": "wine", + "mention_count": 2, + "sentiment": 0.8500000000000001, + "category": "alcoholic beverages", + "related_reviews": [ + { + "review_index": 5, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "amazing wine list" + }, + { + "review_index": 13, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "while still enjoying our wine" + } + ], + "summary": "Customers are highly impressed with Nightingale's wine program, specifically praising the \"amazing wine list.\" The positive feedback suggests guests appreciate both the wine selection quality and the overall wine experience during their dining." + }, + { + "name": "sprite", + "mention_count": 1, + "sentiment": 0.2, + "category": "soft drinks", + "related_reviews": [ + { + "review_index": 6, + "review_text": "4th time visiting Nightingale. Celebrating my daughter's 24th Bday, made a reso 3 weeks in advance and did not appreciate the \"booth\" upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "did not appreciate no refills for my Sprite" + } + ], + "summary": "A customer expressed dissatisfaction with the soft drink service policy, specifically noting frustration with the lack of free refills for Sprite. This negative feedback highlights a potential service policy issue that may impact customer satisfaction with non-alcoholic beverage offerings." + }, + { + "name": "cocktails", + "mention_count": 1, + "sentiment": 0.9, + "category": "cocktail", + "related_reviews": [ + { + "review_index": 11, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Cocktails, food, ambience are all top notch" + } + ], + "summary": "Customers rate the cocktail program as exceptional, describing it as \"top notch\" alongside the food and ambience. The highly positive sentiment indicates cocktails are a standout feature that contributes significantly to the overall dining experience." + } + ], + "total_extracted": 23 + }, + "aspect_analysis": { + "aspects": [ + { + "name": "service quality", + "mention_count": 20, + "sentiment": 0.825, + "description": "Overall quality of service provided by staff", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Everything we order was outstanding, wonderful service", + "sentiment_context": "wonderful service" + }, + { + "review_index": 1, + "review_text": "Amazing as always. Our server was excellent! Always love coming here.", + "sentiment_context": "Our server was excellent" + }, + { + "review_index": 3, + "review_text": "i loveee this restaurant!! will always come back!! server jocelyn was awesome!", + "sentiment_context": "server jocelyn was awesome" + }, + { + "review_index": 5, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "Great staff" + }, + { + "review_index": 7, + "review_text": "Entertained business visitors. Service and food were wonderful.", + "sentiment_context": "Service and food were wonderful" + }, + { + "review_index": 8, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Service is quick and professional" + }, + { + "review_index": 10, + "review_text": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning.", + "sentiment_context": "Our server Oscar was particularly wonderful" + }, + { + "review_index": 17, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "our server was wonderful" + }, + { + "review_index": 18, + "review_text": "The food was delicious and the service impeccable. We'll be back.", + "sentiment_context": "the service impeccable" + }, + { + "review_index": 0, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Service was excellent" + }, + { + "review_index": 1, + "review_text": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience.", + "sentiment_context": "Service was fantastic" + }, + { + "review_index": 2, + "review_text": "It's never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. I'll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Service was 5 star" + }, + { + "review_index": 3, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "The service was impeccable" + }, + { + "review_index": 4, + "review_text": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very helpful, attentive and the food quality was beyond our expectations.", + "sentiment_context": "service of the night was spectacular. We could not have been happier; our server was very helpful, attentive" + }, + { + "review_index": 5, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service" + }, + { + "review_index": 6, + "review_text": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!", + "sentiment_context": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh" + }, + { + "review_index": 8, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "Food and service were topnotch!" + }, + { + "review_index": 9, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly" + }, + { + "review_index": 15, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "Service was outstanding" + }, + { + "review_index": 17, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Very well staffed and service was exceptional" + } + ], + "summary": "Customers consistently praise Nightingale's service quality, with overwhelmingly positive feedback highlighting staff professionalism and excellence. Specific servers like Jocelyn, Oscar, Remy, Francis, and Josh receive individual recognition for being attentive, helpful, and wonderful. The service is frequently described as impeccable, spectacular, and 5-star quality." + }, + { + "name": "food quality", + "mention_count": 16, + "sentiment": 0.9, + "description": "Quality and taste of food dishes", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Everything we order was outstanding, wonderful service", + "sentiment_context": "Everything we order was outstanding" + }, + { + "review_index": 2, + "review_text": "We had Great time! The food hit the mark the drinks were fabulous.", + "sentiment_context": "The food hit the mark" + }, + { + "review_index": 4, + "review_text": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share.", + "sentiment_context": "Everything the server recommended was on point" + }, + { + "review_index": 7, + "review_text": "Entertained business visitors. Service and food were wonderful.", + "sentiment_context": "Service and food were wonderful" + }, + { + "review_index": 8, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "The food is incredibly good" + }, + { + "review_index": 10, + "review_text": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning.", + "sentiment_context": "every single dish was nothing short of stunning" + }, + { + "review_index": 12, + "review_text": "Some of the best food I've ever had. The entrees are designed to be shared and it makes for an amazing experience.", + "sentiment_context": "Some of the best food I've ever had" + }, + { + "review_index": 18, + "review_text": "The food was delicious and the service impeccable. We'll be back.", + "sentiment_context": "The food was delicious" + }, + { + "review_index": 3, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "food divine" + }, + { + "review_index": 4, + "review_text": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very helpful, attentive and the food quality was beyond our expectations.", + "sentiment_context": "the food quality was beyond our expectations" + }, + { + "review_index": 5, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food" + }, + { + "review_index": 6, + "review_text": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!", + "sentiment_context": "The food and service were excellent!" + }, + { + "review_index": 7, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "Everything we ordered was so delicious!" + }, + { + "review_index": 9, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "Amazing food" + }, + { + "review_index": 11, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Cocktails, food, ambience are all top notch" + }, + { + "review_index": 16, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "Phenomenal food" + } + ], + "summary": "Customers are exceptionally satisfied with Nightingale's food quality, with many describing dishes as outstanding, stunning, and beyond expectations. Reviews consistently mention that every dish ordered was delicious, with some calling it \"some of the best food I've ever had\" and \"phenomenal.\" The kitchen appears to consistently deliver high-quality dishes that meet or exceed customer expectations." + }, + { + "name": "atmosphere", + "mention_count": 6, + "sentiment": 0.85, + "description": "Overall ambience and dining environment", + "related_reviews": [ + { + "review_index": 1, + "review_text": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience.", + "sentiment_context": "with a great atmosphere making it perfect" + }, + { + "review_index": 10, + "review_text": "Wonderful time, always fantastic food, service and atmosphere.", + "sentiment_context": "always fantastic food, service and atmosphere" + }, + { + "review_index": 11, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Cocktails, food, ambience are all top notch" + }, + { + "review_index": 12, + "review_text": "Celebrated our anniversary at Nightingale, we loved the ambiance, the food and the service ! Will definitely return!", + "sentiment_context": "we loved the ambiance" + }, + { + "review_index": 16, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "fun atmosphere!" + }, + { + "review_index": 17, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "This was a rocking place, great vibes, Energetic" + } + ], + "summary": "Customers highly appreciate Nightingale's atmosphere, describing it as energetic, fun, and perfect for dining experiences. The venue creates great vibes with a rocking, lively environment that customers love. The overall atmosphere consistently receives top-notch ratings alongside the food and cocktails." + }, + { + "name": "service speed", + "mention_count": 4, + "sentiment": 0.575, + "description": "How quickly food and service are provided", + "related_reviews": [ + { + "review_index": 8, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Service is quick and professional" + }, + { + "review_index": 17, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot" + }, + { + "review_index": 13, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "we felt the service was rushed and we were given our check before we asked for it" + }, + { + "review_index": 17, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "The food came quickly" + } + ], + "summary": "Customer opinions on service speed are mixed, with some praising quick and professional service while others feel rushed. While food generally comes out fast and hot, some diners report feeling pressured when receiving their check before requesting it. The speed appears adequate but may occasionally feel too hurried for some guests' preferences." + }, + { + "name": "portion size", + "mention_count": 3, + "sentiment": 0.6, + "description": "Appropriateness of food portion sizes for sharing", + "related_reviews": [ + { + "review_index": 4, + "review_text": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share.", + "sentiment_context": "the food was jus the right size to share" + }, + { + "review_index": 12, + "review_text": "Some of the best food I've ever had. The entrees are designed to be shared and it makes for an amazing experience.", + "sentiment_context": "The entrees are designed to be shared and it makes for an amazing experience" + }, + { + "review_index": 14, + "review_text": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller", + "sentiment_context": "every time I come back , this plate keeps getting smaller" + } + ], + "summary": "Customers have mixed feelings about portion sizes, with most appreciating the shareable design of entrees that creates an amazing dining experience. The sharing concept is generally well-received and portions are described as \"just the right size to share.\" However, at least one regular customer has noticed portions getting smaller over time, suggesting potential consistency issues." + }, + { + "name": "ambience", + "mention_count": 2, + "sentiment": 0.9, + "description": "Restaurant atmosphere and interior design", + "related_reviews": [ + { + "review_index": 8, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "lovely old building... interior decoration is fresh, crisp and beautiful... lively, busy vibe" + }, + { + "review_index": 16, + "review_text": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. The venue was gorgeous, casual and elegant at the same time.", + "sentiment_context": "The venue was gorgeous, casual and elegant at the same time" + } + ], + "summary": "Customers are highly impressed with Nightingale's ambience, praising the beautiful interior decoration and the balance between casual and elegant styling. The lovely old building provides a fresh, crisp aesthetic while maintaining a lively, busy vibe. The venue successfully creates a gorgeous atmosphere that feels both sophisticated and approachable." + }, + { + "name": "menu flexibility", + "mention_count": 2, + "sentiment": 0.1, + "description": "Ability to modify dishes or accommodate dietary restrictions", + "related_reviews": [ + { + "review_index": 11, + "review_text": "Disclosure: The restaurant has a very strict policy around modifications of dishes, they refuse to modify any dish. We understood this before we came in. One of our party has an allergy to chilli, peppers and paprika, and we asked for a breakdown of what dishes she could have...the server (fantastic) quickly had this done and returned with a marked up menu. There were very few dishes that remained that were ok for her. Many of the dishes here come with a drizzle, a sauce or a dressing, which contain the allergy ingredient(s). We asked whether these sauces or sprinkles could be left to the side in a separate dish, but this was refused, meaning that she could only order 2 of the salads, and a couple of other dishes, most of which were not to her taste. We feel that this complete lack of any flexibility (putting a sauce on the side rather than all over the dish is not a crazy modification, and is not normally an issue in other restaurants!) is very over the top and shows an unyielding ...", + "sentiment_context": "very strict policy around modifications... they refuse to modify any dish... complete lack of any flexibility" + }, + { + "review_index": 13, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they can't accommodate modifications. Drink was not bad either. What's bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didn't even try to ask if everything went well) which made us feel more UNWELCOME. I'm not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (there's one that was good to us was the one who served the food, he's a friendly fellow), which we probably shouldn't. Don't think we're gonna come back.", + "sentiment_context": "they can't accommodate modifications" + } + ], + "summary": "Customers express significant frustration with Nightingale's inflexible menu policies, citing very strict rules around dish modifications. The restaurant's complete refusal to accommodate any modifications or dietary adjustments creates dissatisfaction among diners seeking customization. This rigid approach to menu items appears to be a consistent policy that negatively impacts the customer experience." + }, + { + "name": "service attentiveness", + "mention_count": 2, + "sentiment": 0.2, + "description": "How well staff check on customers and provide refills", + "related_reviews": [ + { + "review_index": 6, + "review_text": "4th time visiting Nightingale. Celebrating my daughter's 24th Bday, made a reso 3 weeks in advance and did not appreciate the \"booth\" upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "did not appreciate no refills for my Sprite" + }, + { + "review_index": 13, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they can't accommodate modifications. Drink was not bad either. What's bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didn't even try to ask if everything went well) which made us feel more UNWELCOME. I'm not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (there's one that was good to us was the one who served the food, he's a friendly fellow), which we probably shouldn't. Don't think we're gonna come back.", + "sentiment_context": "we were never asked if everything was okay... Not a single time did they come and ask even for a water refill" + } + ], + "summary": "Some customers report concerning gaps in service attentiveness, particularly regarding basic hospitality gestures like check-ins and refills. Specific complaints include servers never asking if everything was okay and failing to offer water or beverage refills throughout the meal. These service lapses suggest inconsistency in staff training around proactive guest care." + }, + { + "name": "food seasoning", + "mention_count": 2, + "sentiment": 0.4, + "description": "Appropriateness of seasoning and salt levels", + "related_reviews": [ + { + "review_index": 13, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they can't accommodate modifications. Drink was not bad either. What's bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didn't even try to ask if everything went well) which made us feel more UNWELCOME. I'm not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (there's one that was good to us was the one who served the food, he's a friendly fellow), which we probably shouldn't. Don't think we're gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste" + }, + { + "review_index": 16, + "review_text": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. The venue was gorgeous, casual and elegant at the same time.", + "sentiment_context": "some things may have been over seasoned or overly complicated" + } + ], + "summary": "A few customers find some dishes to be over-seasoned or overly complicated for their taste preferences. The pizza margherita specifically received feedback for being too salty, while other items were described as potentially over-seasoned. While not widespread, these comments suggest the kitchen may occasionally be heavy-handed with seasoning." + }, + { + "name": "noise level", + "mention_count": 2, + "sentiment": 0.2, + "description": "Volume and noise in dining area", + "related_reviews": [ + { + "review_index": 7, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "Very loud though so hard to hear conversation" + }, + { + "review_index": 8, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "the music was a bit loud where we were seated and was hard to make conversations" + } + ], + "summary": "Customers consistently report that Nightingale is very loud, making conversation difficult during their dining experience. The music volume and overall noise level create challenges for guests trying to have conversations at their tables. This acoustic issue appears to be a recurring problem that impacts the comfort of the dining experience." + }, + { + "name": "seating arrangements", + "mention_count": 1, + "sentiment": 0.2, + "description": "Table and seating quality", + "related_reviews": [ + { + "review_index": 6, + "review_text": "4th time visiting Nightingale. Celebrating my daughter's 24th Bday, made a reso 3 weeks in advance and did not appreciate the \"booth\" upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "did not appreciate the \"booth\" upstairs we were seated" + } + ], + "summary": "Customers have expressed dissatisfaction with specific seating options, particularly the booth seating located upstairs. This negative feedback suggests that certain seating configurations may not meet guest expectations for comfort or ambiance." + }, + { + "name": "food temperature", + "mention_count": 1, + "sentiment": 0.9, + "description": "Temperature of food when served", + "related_reviews": [ + { + "review_index": 17, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot" + } + ], + "summary": "Customers are highly satisfied with the temperature of their meals, noting that food arrives hot and fresh. The quick service time combined with proper food temperature creates a positive dining experience that meets customer expectations." + }, + { + "name": "food presentation", + "mention_count": 1, + "sentiment": 0.9, + "description": "Visual presentation and plating of dishes", + "related_reviews": [ + { + "review_index": 17, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "was very well presented" + } + ], + "summary": "Guests consistently praise the visual appeal of dishes served at Nightingale. The positive feedback on presentation indicates that the kitchen staff is successfully executing plating standards that enhance the overall dining experience." + }, + { + "name": "value", + "mention_count": 1, + "sentiment": 0.8, + "description": "Value for money and pricing", + "related_reviews": [ + { + "review_index": 16, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "Great value for your $" + } + ], + "summary": "Customers perceive Nightingale as offering excellent value for money spent. This positive sentiment about pricing relative to quality suggests the restaurant has found an effective balance between cost and customer satisfaction." + }, + { + "name": "menu selection", + "mention_count": 1, + "sentiment": 0.8, + "description": "Variety and options available on menu", + "related_reviews": [ + { + "review_index": 2, + "review_text": "It's never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. I'll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Selection is great" + } + ], + "summary": "Diners appreciate the variety and range of options available on Nightingale's menu. The positive feedback indicates that the current menu offerings successfully cater to diverse customer preferences and dining needs." + }, + { + "name": "dining room", + "mention_count": 1, + "sentiment": 0.9, + "description": "Physical dining space and room aesthetics", + "related_reviews": [ + { + "review_index": 3, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "always love sitting upstairs in that gorgeous room" + } + ], + "summary": "The upstairs dining room receives exceptional praise from customers who describe it as gorgeous and express genuine enthusiasm about dining in that space. This strong positive sentiment suggests the upstairs dining area is a significant asset that enhances the overall restaurant experience." + } + ], + "total_aspects": 16 + }, + "insights": { + "chef": { + "summary": "Your kitchen is delivering exceptional food quality with standout dishes like cauliflower hummus, brick pressed chicken, and sweet potatoes earning rave reviews. However, seasoning consistency needs attention as multiple dishes are being flagged as oversalted, and portion control requires standardization to maintain value perception.", + "strengths": [ + "Small plates program is a major success - customers describe them as 'excellent,' 'superb,' and 'amazing' with high 0.9 sentiment", + "Signature dishes creating strong customer loyalty - cauliflower hummus 'stole the show,' brick pressed chicken is someone's 'fave,' and sweet potatoes called 'the winner overall'", + "Wood-fired pizza technique delivering exceptional results with customers saying it's 'sooooo good'", + "House-made items like sausage receiving specific praise, showing customers value your craftsmanship", + "Food presentation consistently praised as 'very well presented' and dishes described as 'stunning'", + "Overall food quality sentiment of 0.9 with customers calling dishes 'phenomenal,' 'divine,' and 'some of the best food I've ever had'" + ], + "concerns": [ + "Seasoning inconsistency - pizza margherita reported as 'too salty' and other dishes described as 'over seasoned'", + "Quality control issues with burnt pizza mentioned in reviews, indicating oven temperature or timing problems", + "Portion shrinkage noticed by repeat customers - Japanese yam portions 'keep getting smaller' over multiple visits", + "Menu complexity may be overwhelming some dishes - feedback about items being 'overly complicated'" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement seasoning standardization across all stations with taste-testing protocols", + "reason": "Multiple dishes flagged as oversalted, which can ruin otherwise excellent food", + "evidence": "Pizza margherita and pasta both received negative feedback for excessive salt levels" + }, + { + "priority": "high", + "action": "Review pizza oven procedures and train staff on consistent cooking times to prevent burning", + "reason": "Quality control issues with burnt pizza undermine the otherwise excellent wood-fired program", + "evidence": "Customer specifically mentioned 'some are burnt' regarding pizza margherita" + }, + { + "priority": "medium", + "action": "Standardize portion sizes with measuring tools and regular portion audits", + "reason": "Portion inconsistency affects value perception and customer satisfaction", + "evidence": "Regular customer noticed Japanese yam portions 'keep getting smaller' over time" + }, + { + "priority": "medium", + "action": "Feature your standout dishes more prominently - cauliflower hummus, brick pressed chicken, and sweet potatoes", + "reason": "These items are generating exceptional customer enthusiasm and repeat visits", + "evidence": "Cauliflower hummus 'stole the show' (0.95 sentiment), brick pressed chicken is 'fave' dish, sweet potatoes 'winner overall'" + }, + { + "priority": "low", + "action": "Review recipe complexity to ensure dishes remain approachable while maintaining creativity", + "reason": "Some customers find certain dishes overly complicated", + "evidence": "One review mentioned 'some things may have been over seasoned or overly complicated'" + } + ] + }, + "manager": { + "summary": "Nightingale demonstrates exceptional service quality with consistently outstanding staff performance, earning 5-star ratings and specific praise for individual team members. However, operational inconsistencies around service attentiveness, noise management, and policy flexibility are creating negative experiences that risk customer retention despite the strong food program.", + "strengths": [ + "Exceptional staff performance with multiple servers receiving individual recognition (Jocelyn, Oscar, Remy, Francis, Josh, Elana) for being attentive, helpful, and professional", + "Consistently high service quality ratings with customers describing service as 'impeccable,' 'spectacular,' and '5-star' across multiple reviews", + "Strong operational efficiency with food arriving quickly, hot, and well-presented, indicating effective kitchen-service coordination", + "Excellent value perception with customers praising 'great value for your money' alongside phenomenal food quality", + "Successful atmosphere creation with customers describing the venue as energetic, fun, and perfectly balanced between casual and elegant" + ], + "concerns": [ + "Significant service inconsistency with some tables receiving excellent attention while others report never being checked on or offered refills, suggesting training gaps", + "Noise level complaints consistently mentioned across reviews, with customers unable to hold conversations due to loud music and overall volume", + "Inflexible modification policy creating customer dissatisfaction, with guests frustrated by inability to accommodate even simple requests like sauce on the side", + "Seating quality issues with customers expressing dissatisfaction about booth arrangements despite advance reservations", + "Service pacing problems with some guests feeling rushed and receiving checks before requesting them" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement comprehensive service consistency training focusing on table check-ins, refill protocols, and ensuring equal attention to all guests", + "reason": "Service inconsistency is creating negative experiences that drive customers away despite excellent food", + "evidence": "Customer reported never being asked if everything was okay and noticed unequal treatment compared to adjacent tables" + }, + { + "priority": "high", + "action": "Conduct acoustic assessment and adjust music volume/sound management systems to enable comfortable conversation", + "reason": "Multiple customers cite noise as a barrier to enjoying their dining experience", + "evidence": "Two separate reviews specifically mention difficulty having conversations due to loud music and overall noise level" + }, + { + "priority": "medium", + "action": "Review and potentially modify the no-modifications policy to allow basic accommodations like sauce on the side for dietary restrictions", + "reason": "Current inflexibility is alienating customers with dietary needs and creating negative word-of-mouth", + "evidence": "Multiple customers expressed frustration with inability to accommodate any modifications, even for allergies" + }, + { + "priority": "medium", + "action": "Establish service pacing guidelines to prevent guests from feeling rushed, especially regarding check presentation timing", + "reason": "Rushed service contradicts the premium dining experience and reduces customer satisfaction", + "evidence": "Customer complained about receiving check while still enjoying wine without requesting it" + }, + { + "priority": "low", + "action": "Review seating arrangements and reservation management to ensure special occasions receive appropriate table assignments", + "reason": "Poor seating experiences for celebrations can damage customer loyalty", + "evidence": "Customer disappointed with booth seating for daughter's 24th birthday despite 3-week advance reservation" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/reports/nightingale_report_20251123_204908.json b/reports/nightingale_report_20251123_204908.json new file mode 100644 index 0000000000000000000000000000000000000000..1c20e598ec7c481107695f19a366048a4bd9acc7 --- /dev/null +++ b/reports/nightingale_report_20251123_204908.json @@ -0,0 +1,2345 @@ +{ + "restaurant": "Nightingale", + "timestamp": "2025-11-23T20:49:08.271342", + "menu_analysis": { + "food_items": [ + { + "name": "brussel sprouts", + "mention_count": 3, + "sentiment": 0.9, + "category": "vegetable", + "related_reviews": [ + { + "review_index": 7, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 10, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + }, + { + "review_index": 12, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "Customers consistently praise the Brussels sprouts as exceptional, with one calling them \"the best Brussels sprouts I've had\" and another highlighting their \"tasty Asian flavoured\" preparation. The dish receives overwhelmingly positive feedback across all mentions, though one customer noted the portion size relative to price." + }, + { + "name": "pizza", + "mention_count": 3, + "sentiment": 0.9, + "category": "pizza", + "related_reviews": [ + { + "review_index": 10, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + }, + { + "review_index": 11, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 45, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)" + } + ], + "summary": "The pizza receives consistently high praise from customers, with mentions of it being \"delicious\" and prepared in a wood-fired style that makes it \"exceptionally tasty.\" Customers appreciate both the quality and the sharing-style approach to dining, with the pizza being a standout item that drives repeat visits." + }, + { + "name": "small plates", + "mention_count": 3, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 25, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list" + }, + { + "review_index": 29, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + }, + { + "review_index": 39, + "review_text": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!", + "sentiment_context": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!" + } + ], + "summary": "Customers love the small plates concept, describing them as \"superb for sampling a wide variety of tastes\" and \"amazing.\" The sharing plates format is particularly appreciated, allowing diners to experience diverse flavors including standout items like Japanese sweet potatoes and Korean fried chicken with spicy maple syrup." + }, + { + "name": "pizzas", + "mention_count": 3, + "sentiment": 0.8500000000000001, + "category": "pizza", + "related_reviews": [ + { + "review_index": 65, + "review_text": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting to witness and fun but you can definitely feel the heat coming from the kitchen. I thought the heat was nice after walking there during a fall night but my significant other runs warm and thought it was a little warm.", + "sentiment_context": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting" + }, + { + "review_index": 70, + "review_text": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!", + "sentiment_context": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!" + }, + { + "review_index": 87, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + } + ], + "summary": "The wood-fired pizzas consistently impress customers as being \"exceptionally tasty\" and a clear hit among menu items. Customers appreciate having pizza as an option alongside more upscale offerings, making the restaurant appealing to diverse dining preferences." + }, + { + "name": "meatballs", + "mention_count": 2, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Always a great place for lunch or dinner and the meatballs were amazing. Again!", + "sentiment_context": "Always a great place for lunch or dinner and the meatballs were amazing. Again!" + }, + { + "review_index": 40, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Broccolini and meatballs were fantastic. Service was excellent" + } + ], + "summary": "The meatballs receive consistently excellent feedback from repeat customers, described as \"amazing\" and \"fantastic.\" This appears to be a reliable menu item that maintains quality over time, contributing to customer loyalty." + }, + { + "name": "brick pressed chicken", + "mention_count": 2, + "sentiment": 0.9, + "category": "chicken", + "related_reviews": [ + { + "review_index": 16, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + }, + { + "review_index": 47, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation." + } + ], + "summary": "Customers are enthusiastic about the brick pressed chicken, with one diner calling it their favorite dish of the meal. The preparation method seems to deliver exceptional results that stand out even in the restaurant's family-style dining format." + }, + { + "name": "japanese sweet potatoes", + "mention_count": 2, + "sentiment": 0.9, + "category": "vegetable", + "related_reviews": [ + { + "review_index": 29, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + }, + { + "review_index": 97, + "review_text": "Our family enjoyed our meal at Nightingale We selected it because itโ€™s Michelin recommended, and it did not disappoint The highlights for us were the Japanese Sweet Potatoes and the Gemelli with a wonderfully done pesto sauce. Canโ€™t go wrong dining here", + "sentiment_context": "Our family enjoyed our meal at Nightingale We selected it because itโ€™s Michelin recommended, and it did not disappoint The highlights for us were the Japanese Sweet Potatoes and the Gemelli with a won" + } + ], + "summary": "The Japanese sweet potatoes are consistently highlighted as a favorite among customers, earning specific praise in the context of the restaurant's Michelin recommendation. This vegetable dish appears to be a memorable standout that exceeds expectations for both casual diners and those with high culinary standards." + }, + { + "name": "pasta", + "mention_count": 2, + "sentiment": 0.55, + "category": "pasta", + "related_reviews": [ + { + "review_index": 42, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + }, + { + "review_index": 75, + "review_text": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service.", + "sentiment_context": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service." + } + ], + "summary": "Customer feedback on pasta is mixed, with one dish being criticized as too salty while another pasta preparation was praised as \"particularly good.\" The inconsistency suggests potential quality control issues with pasta dishes, though when executed well, they meet customer expectations for the price point." + }, + { + "name": "fried chicken", + "mention_count": 2, + "sentiment": 0.4, + "category": "main", + "related_reviews": [ + { + "review_index": 68, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + }, + { + "review_index": 70, + "review_text": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!", + "sentiment_context": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!" + } + ], + "summary": "The fried chicken receives lukewarm feedback, with customers finding it adequate but not exceptional for the price point. While it's mentioned as part of the diverse menu offerings, it doesn't appear to wow diners or provide strong value compared to other options." + }, + { + "name": "brussels sprouts", + "mention_count": 2, + "sentiment": 0.9, + "category": "vegetables", + "related_reviews": [ + { + "review_index": 85, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 93, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "Brussels sprouts are generally well-received and described as \"excellent\" when served as a starter. However, there's some inconsistency in execution, as evidenced by the variation in customer experiences with this preparation." + }, + { + "name": "carrot cake", + "mention_count": 2, + "sentiment": 0.8, + "category": "dessert", + "related_reviews": [ + { + "review_index": 85, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 93, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "Customers have a positive overall impression of the carrot cake, with one reviewer describing it as \"good\" for dessert. The dessert contributes to the restaurant's reputation for quality, though it receives less enthusiastic praise compared to other menu items." + }, + { + "name": "salted caramel cup", + "mention_count": 1, + "sentiment": 0.9, + "category": "dessert", + "related_reviews": [ + { + "review_index": 2, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + } + ], + "summary": "The salted caramel cup receives highly positive feedback from customers celebrating special occasions. This dessert item contributes to the overall outstanding dining experience that keeps customers satisfied." + }, + { + "name": "spicy salami pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "pizza", + "related_reviews": [ + { + "review_index": 7, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + } + ], + "summary": "The spicy salami pizza receives excellent customer feedback, with diners specifically highlighting it as \"awesome\" alongside other standout dishes. This pizza is memorable enough to motivate customers to return and try additional menu items." + }, + { + "name": "woodfired pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "pizza", + "related_reviews": [ + { + "review_index": 11, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The woodfired pizza receives outstanding customer praise as part of the restaurant's impressive food offerings. Customers appreciate how it fits into the shared plates dining concept and contributes to the overall exceptional dining experience." + }, + { + "name": "beat salad", + "mention_count": 1, + "sentiment": 0.9, + "category": "salad", + "related_reviews": [ + { + "review_index": 11, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The beat salad is well-received by customers as part of the outstanding food selection. It contributes positively to the shared plates dining experience that customers find refreshing and impressive." + }, + { + "name": "braised ribs", + "mention_count": 1, + "sentiment": 0.4, + "category": "meat", + "related_reviews": [ + { + "review_index": 11, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The braised ribs receive mixed feedback from customers, falling short of the high standards set by other menu items. While the overall dining experience remains positive, this dish appears to be less impressive compared to the restaurant's other offerings." + }, + { + "name": "roasted whole branzino", + "mention_count": 1, + "sentiment": 0.3, + "category": "fish", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The roasted whole branzino receives significant criticism from customers regarding value and preparation quality. Diners specifically complain about the high price relative to portion size and are disappointed by the unexpected amount of bones in what was described as a deboned, butterflied fish dish." + }, + { + "name": "matcha opera cake", + "mention_count": 1, + "sentiment": 0.5, + "category": "dessert", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The matcha opera cake receives lukewarm customer feedback, with diners describing it as just \"ok\" and noting that the matcha flavor is barely detectable. This dessert appears to underwhelm customers and may need flavor enhancement to meet expectations." + }, + { + "name": "japanese potato", + "mention_count": 1, + "sentiment": 0.9, + "category": "vegetable", + "related_reviews": [ + { + "review_index": 14, + "review_text": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go back & try new amazing items!", + "sentiment_context": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go b" + } + ], + "summary": "The Japanese potato receives exceptional customer praise, with servers recommending it as their personal favorite and customers adopting it as their new favorite dish. This item creates strong positive impressions that motivate customers to return for future visits." + }, + { + "name": "sweet potato", + "mention_count": 1, + "sentiment": 0.9, + "category": "vegetable", + "related_reviews": [ + { + "review_index": 16, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The sweet potato receives excellent customer feedback as part of the family-style dining experience. Customers describe every bite as \"fantastic\" and appreciate how it contributes to the variety of flavor combinations available through the shared plates concept." + }, + { + "name": "short rib", + "mention_count": 1, + "sentiment": 0.9, + "category": "meat", + "related_reviews": [ + { + "review_index": 16, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The short rib is positively received by customers, mentioned in 1 review(s). Customers noted: 'Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The fa...'" + }, + { + "name": "korean fried chicken", + "mention_count": 1, + "sentiment": 0.9, + "category": "chicken", + "related_reviews": [ + { + "review_index": 29, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + } + ], + "summary": "The korean fried chicken is positively received by customers, mentioned in 1 review(s). Customers noted: 'The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potat...'" + }, + { + "name": "house-made sausage", + "mention_count": 1, + "sentiment": 0.9, + "category": "meat", + "related_reviews": [ + { + "review_index": 29, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + } + ], + "summary": "The house-made sausage is positively received by customers, mentioned in 1 review(s). Customers noted: 'The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potat...'" + }, + { + "name": "pizza margherita", + "mention_count": 1, + "sentiment": 0.3, + "category": "pizza", + "related_reviews": [ + { + "review_index": 33, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + } + ], + "summary": "The pizza margherita is received mixed feedback by customers, mentioned in 1 review(s). Customers noted: 'Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple i...'" + }, + { + "name": "chicken with maple", + "mention_count": 1, + "sentiment": 0.7, + "category": "chicken", + "related_reviews": [ + { + "review_index": 33, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + } + ], + "summary": "The chicken with maple is positively received by customers, mentioned in 1 review(s). Customers noted: 'Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple i...'" + }, + { + "name": "wood fired pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "pizza", + "related_reviews": [ + { + "review_index": 39, + "review_text": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!", + "sentiment_context": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!" + } + ], + "summary": "The wood fired pizza is positively received by customers, mentioned in 1 review(s). Customers noted: 'Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!...'" + }, + { + "name": "dessert", + "mention_count": 1, + "sentiment": 0.9, + "category": "dessert", + "related_reviews": [ + { + "review_index": 37, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + } + ], + "summary": "The dessert is positively received by customers, mentioned in 1 review(s). Customers noted: 'The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, a...'" + }, + { + "name": "broccolini", + "mention_count": 1, + "sentiment": 0.9, + "category": "vegetable", + "related_reviews": [ + { + "review_index": 40, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Broccolini and meatballs were fantastic. Service was excellent" + } + ], + "summary": "The broccolini is positively received by customers, mentioned in 1 review(s). Customers noted: 'Broccolini and meatballs were fantastic. Service was excellent...'" + }, + { + "name": "cauliflower hummus", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 42, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + } + ], + "summary": "The cauliflower hummus is positively received by customers, mentioned in 1 review(s). Customers noted: 'Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stol...'" + }, + { + "name": "beef", + "mention_count": 1, + "sentiment": 0.8, + "category": "meat", + "related_reviews": [ + { + "review_index": 42, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + } + ], + "summary": "The beef is positively received by customers, mentioned in 1 review(s). Customers noted: 'Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stol...'" + }, + { + "name": "fish", + "mention_count": 1, + "sentiment": 0.8, + "category": "seafood", + "related_reviews": [ + { + "review_index": 42, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + } + ], + "summary": "The fish dish receives positive feedback from customers who appreciate the overall quality and service at the restaurant. While the dish is well-regarded, it appears alongside other menu items in a generally favorable dining experience." + }, + { + "name": "rigatoni", + "mention_count": 1, + "sentiment": 0.9, + "category": "pasta", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)" + } + ], + "summary": "Customers are highly satisfied with the rigatoni, describing it as \"very delicious\" and expressing strong intent to return. The dish contributes to an excellent overall dining experience when paired with attentive service." + }, + { + "name": "japanese yam", + "mention_count": 1, + "sentiment": 0.7, + "category": "vegetable", + "related_reviews": [ + { + "review_index": 54, + "review_text": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller", + "sentiment_context": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller" + } + ], + "summary": "The Japanese yam receives positive feedback for its delicious taste and appears to be a customer favorite. However, there's a concerning trend of portion sizes decreasing over time, which has been noticed by repeat customers." + }, + { + "name": "sweet potatoes", + "mention_count": 1, + "sentiment": 0.9, + "category": "vegetable", + "related_reviews": [ + { + "review_index": 58, + "review_text": "Recommendation from a friend to go here and it did not disappoint. We were able to try a few things bc of the family style service which honestly, thank you. Stress free ordering since itโ€™s not the review of one dish you tried but 5 different dishes (sides, apps, and main). Sweet potatoes was by far the winner overall and could eat that every time.", + "sentiment_context": "Recommendation from a friend to go here and it did not disappoint. We were able to try a few things bc of the family style service which honestly, thank you. Stress free ordering since itโ€™s not the re" + } + ], + "summary": "The sweet potatoes are well-received by customers who appreciate the family-style service format that allows them to try multiple dishes. The item contributes to a stress-free and satisfying dining experience that meets high expectations." + }, + { + "name": "braised meatballs", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 63, + "review_text": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely made some of our food choices from what looked good at the pass. Solid food and some fun cocktails. Highly recommend the braised meatballs and cable knit sweater cocktail.", + "sentiment_context": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely" + } + ], + "summary": "The braised meatballs are enjoyed by customers dining at the chef's table, contributing to special occasion celebrations. The dish is part of a premium dining experience that customers find memorable and engaging." + }, + { + "name": "steak", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 64, + "review_text": "Best steak and spaghetti I've tasted. Will come back", + "sentiment_context": "Best steak and spaghetti I've tasted. Will come back" + } + ], + "summary": "The steak receives exceptional praise from customers, with one describing it as the \"best steak\" they've tasted. This outstanding quality creates strong customer loyalty and drives repeat visits." + }, + { + "name": "spaghetti", + "mention_count": 1, + "sentiment": 1.0, + "category": "pasta", + "related_reviews": [ + { + "review_index": 64, + "review_text": "Best steak and spaghetti I've tasted. Will come back", + "sentiment_context": "Best steak and spaghetti I've tasted. Will come back" + } + ], + "summary": "The spaghetti earns top marks from customers, with one calling it the \"best spaghetti\" they've experienced. This exceptional quality generates strong customer satisfaction and commitment to return." + }, + { + "name": "japanese potatoes", + "mention_count": 1, + "sentiment": 0.9, + "category": "side", + "related_reviews": [ + { + "review_index": 67, + "review_text": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes but it was nice to try his recommendations such as the Mushroom, lemon pizza. Wonderful restaurant, great staff, awesome vibe!", + "sentiment_context": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes" + } + ], + "summary": "The Japanese potatoes are a customer favorite that keeps guests coming back for repeat visits. The dish is consistently recommended by knowledgeable servers and has earned a loyal following among regular diners." + }, + { + "name": "mushroom lemon pizza", + "mention_count": 1, + "sentiment": 0.8, + "category": "pizza", + "related_reviews": [ + { + "review_index": 67, + "review_text": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes but it was nice to try his recommendations such as the Mushroom, lemon pizza. Wonderful restaurant, great staff, awesome vibe!", + "sentiment_context": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes" + } + ], + "summary": "The mushroom lemon pizza is positively received by customers and appears to be part of their regular favorites. The dish benefits from being recommended by experienced servers who understand customer preferences." + }, + { + "name": "lobster pasta", + "mention_count": 1, + "sentiment": 0.3, + "category": "pasta", + "related_reviews": [ + { + "review_index": 68, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "The lobster pasta receives lukewarm feedback from customers who find it adequate but not exceptional. Guests feel the dish lacks the wow factor expected at this price point and believe better value and taste can be found elsewhere." + }, + { + "name": "mushroom pizza", + "mention_count": 1, + "sentiment": 0.7, + "category": "pizza", + "related_reviews": [ + { + "review_index": 68, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "Customers find the mushroom pizza to be good but not exceptional, with overall positive but lukewarm sentiment. While the quality is satisfactory, guests feel it lacks the wow factor and value proposition compared to other dining options available elsewhere." + }, + { + "name": "prawns in butter", + "mention_count": 1, + "sentiment": 0.7, + "category": "main", + "related_reviews": [ + { + "review_index": 68, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "The prawns in butter receive moderately positive feedback, described as good quality but failing to impress customers significantly. Diners suggest the dish doesn't stand out in terms of taste or value when compared to similar offerings at other establishments." + }, + { + "name": "cauliflower", + "mention_count": 1, + "sentiment": 0.7, + "category": "side", + "related_reviews": [ + { + "review_index": 68, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "Customer feedback on the cauliflower is generally positive but restrained, with guests finding it good without being particularly memorable. The dish appears to meet expectations but doesn't create a strong impression that would distinguish it from competitors." + }, + { + "name": "seared king salmon", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 78, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + } + ], + "summary": "The seared king salmon receives highly positive feedback from customers, contributing to an amazing dining experience that impressed even guests accustomed to great restaurants from Montreal. This dish appears to be a standout menu item that helps exceed customer expectations." + }, + { + "name": "roasted pork belly", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 78, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + } + ], + "summary": "Customers have an overwhelmingly positive response to the roasted pork belly, with the dish contributing to exceptional dining experiences that impress visitors from other major food cities. This appears to be a signature item that helps establish Nightingale's reputation for quality." + }, + { + "name": "handmade gemelli", + "mention_count": 1, + "sentiment": 0.9, + "category": "pasta", + "related_reviews": [ + { + "review_index": 78, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + } + ], + "summary": "The handmade gemelli pasta receives excellent customer feedback, playing a key role in creating amazing dining experiences for guests. This dish particularly impresses visitors from Montreal who are familiar with high-quality restaurants, suggesting it meets elevated culinary standards." + }, + { + "name": "roasted brussels sprouts", + "mention_count": 1, + "sentiment": 0.9, + "category": "side", + "related_reviews": [ + { + "review_index": 78, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + } + ], + "summary": "Customers respond very positively to the roasted brussels sprouts, with the dish contributing to outstanding overall dining experiences. The preparation appears to elevate this vegetable side dish to a level that impresses even discerning diners from other major culinary cities." + }, + { + "name": "wood-fired pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "pizza", + "related_reviews": [ + { + "review_index": 85, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + } + ], + "summary": "The wood-fired pizza receives exceptional customer praise, described as exquisite and contributing to dining experiences that exceed expectations. This appears to be a signature item that helps create perfect dining experiences and encourages customer return visits." + }, + { + "name": "corn ribs", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 87, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + } + ], + "summary": "The corn ribs are highlighted as one of the standout hits on the menu, receiving excellent customer feedback for both taste and execution. This innovative dish appears to be a customer favorite that contributes significantly to positive dining experiences." + }, + { + "name": "pork belly", + "mention_count": 1, + "sentiment": 0.6, + "category": "meat", + "related_reviews": [ + { + "review_index": 87, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + } + ], + "summary": "Customer feedback on the pork belly is mixed, with guests noting that while the flavor is good, the texture can be problematic due to toughness. Despite the preparation issue, the dish still maintains decent appeal, though addressing the texture concern could improve customer satisfaction." + }, + { + "name": "kale salad", + "mention_count": 1, + "sentiment": 0.9, + "category": "salad", + "related_reviews": [ + { + "review_index": 93, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "Customers praise the kale salad as excellent, positioning it as a standout starter item. The positive feedback suggests this appetizer is meeting customer expectations and contributing to a strong opening course experience." + }, + { + "name": "nightingale focaccia", + "mention_count": 1, + "sentiment": 0.9, + "category": "bread", + "related_reviews": [ + { + "review_index": 93, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "The signature Nightingale focaccia receives excellent reviews from customers who order it as a starter. This house specialty appears to be performing well and creating a positive impression early in the dining experience." + }, + { + "name": "capelletti", + "mention_count": 1, + "sentiment": 0.4, + "category": "pasta", + "related_reviews": [ + { + "review_index": 93, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "The capelletti is receiving mixed-to-negative feedback with customers describing it as mediocre and problematic. Specific quality issues include the pasta being chewy and undercooked, indicating potential kitchen execution problems that need immediate attention." + }, + { + "name": "peach cheesecake", + "mention_count": 1, + "sentiment": 1.0, + "category": "dessert", + "related_reviews": [ + { + "review_index": 96, + "review_text": "Fantastic birthday dinner for 5 girls. We shared so many delicious things. As always, the desserts really stood out as incredible. My friend said the peach cheesecake was the best dessert sheโ€™d ever eaten.", + "sentiment_context": "Fantastic birthday dinner for 5 girls. We shared so many delicious things. As always, the desserts really stood out as incredible. My friend said the peach cheesecake was the best dessert sheโ€™d ever e" + } + ], + "summary": "The peach cheesecake is generating exceptional customer satisfaction, with diners calling it the best dessert they've ever had. This dessert item is clearly a standout menu highlight that's creating memorable experiences and likely driving positive word-of-mouth." + }, + { + "name": "gemelli", + "mention_count": 1, + "sentiment": 0.9, + "category": "pasta", + "related_reviews": [ + { + "review_index": 97, + "review_text": "Our family enjoyed our meal at Nightingale We selected it because itโ€™s Michelin recommended, and it did not disappoint The highlights for us were the Japanese Sweet Potatoes and the Gemelli with a wonderfully done pesto sauce. Canโ€™t go wrong dining here", + "sentiment_context": "Our family enjoyed our meal at Nightingale We selected it because itโ€™s Michelin recommended, and it did not disappoint The highlights for us were the Japanese Sweet Potatoes and the Gemelli with a won" + } + ], + "summary": "The gemelli pasta is receiving strong positive feedback from families and appears to be a highlight of the dining experience. As part of a Michelin-recommended restaurant's offerings, this dish is meeting high customer expectations and contributing to overall satisfaction." + }, + { + "name": "cakes", + "mention_count": 1, + "sentiment": 0.8, + "category": "dessert", + "related_reviews": [ + { + "review_index": 90, + "review_text": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary.", + "sentiment_context": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary." + } + ], + "summary": "Customers express strong satisfaction with the cake offerings, particularly appreciating both the quality and thoughtful service touches like lit candles for special occasions. The dessert program appears to be enhancing memorable dining experiences for celebrations." + } + ], + "drinks": [ + { + "name": "drinks", + "mention_count": 4, + "sentiment": 0.8500000000000001, + "category": "beverage", + "related_reviews": [ + { + "review_index": 22, + "review_text": "We had Great time! The food hit the mark the drinks were fabulous.", + "sentiment_context": "We had Great time! The food hit the mark the drinks were fabulous." + }, + { + "review_index": 33, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + }, + { + "review_index": 37, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + }, + { + "review_index": 55, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding." + } + ], + "summary": "Customers consistently praise Nightingale's drink offerings, with multiple reviews describing them as 'fabulous' and 'great.' The positive sentiment spans across different dining experiences, with drinks being highlighted as a standout complement to meals. While one customer noted drinks were 'not bad' rather than exceptional, the overall feedback indicates strong satisfaction with the beverage program." + }, + { + "name": "wine", + "mention_count": 4, + "sentiment": 0.875, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 25, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list" + }, + { + "review_index": 53, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at" + }, + { + "review_index": 85, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 89, + "review_text": "This was the absolute most fun Iโ€™ve had on a dinner date in my entire life thus far. The food was delicious, and they were able to point me towards the perfect wine for my evening. I look forward to coming back the next time Iโ€™m in town.", + "sentiment_context": "This was the absolute most fun Iโ€™ve had on a dinner date in my entire life thus far. The food was delicious, and they were able to point me towards the perfect wine for my evening. I look forward to c" + } + ], + "summary": "Customers highly praise Nightingale's wine program, particularly highlighting the 'amazing wine list' and staff's ability to recommend perfect wine pairings for guests. The wine selection is consistently mentioned as a key strength, with guests appreciating both the quality and service expertise. However, one instance of rushed service interrupted a guest's wine enjoyment, suggesting the need to maintain proper pacing during wine service." + }, + { + "name": "cocktails", + "mention_count": 3, + "sentiment": 0.8500000000000001, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 16, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + }, + { + "review_index": 51, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + }, + { + "review_index": 63, + "review_text": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely made some of our food choices from what looked good at the pass. Solid food and some fun cocktails. Highly recommend the braised meatballs and cable knit sweater cocktail.", + "sentiment_context": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely" + } + ], + "summary": "Cocktails receive strong positive feedback from customers, with guests praising both quality and variety including the availability of mocktails. The bar experience is highlighted as 'top notch' with particular appreciation for happy hour offerings. Customers view cocktails as an integral part of the overall dining experience that enhances the restaurant's appeal." + }, + { + "name": "local bc cider", + "mention_count": 1, + "sentiment": 0.9, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 1, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "The local BC cider receives exceptional praise from a customer who described it as having a 'clean' taste with an enthusiastic 'wow' reaction. This single mention suggests the local beverage selection resonates strongly with guests seeking regional options." + }, + { + "name": "mocktails", + "mention_count": 1, + "sentiment": 0.9, + "category": "non-alcohol", + "related_reviews": [ + { + "review_index": 16, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Mocktails are mentioned positively alongside cocktails, indicating customers appreciate having quality non-alcoholic options available. The inclusion of mocktails enhances the overall drink experience and caters to diverse guest preferences." + }, + { + "name": "sprite", + "mention_count": 1, + "sentiment": 0.2, + "category": "soft drink", + "related_reviews": [ + { + "review_index": 26, + "review_text": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my" + } + ], + "summary": "A customer expressed dissatisfaction with sprite service, specifically noting the lack of refills during their visit. This negative experience occurred during a special celebration, suggesting the need for better attention to basic beverage service standards." + }, + { + "name": "cable knit sweater cocktail", + "mention_count": 1, + "sentiment": 0.9, + "category": "cocktail", + "related_reviews": [ + { + "review_index": 63, + "review_text": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely made some of our food choices from what looked good at the pass. Solid food and some fun cocktails. Highly recommend the braised meatballs and cable knit sweater cocktail.", + "sentiment_context": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely" + } + ], + "summary": "This specialty cocktail was mentioned in the context of a perfect anniversary celebration at the chef's table. The positive mention suggests signature cocktails contribute to memorable special occasion experiences." + }, + { + "name": "local wines", + "mention_count": 1, + "sentiment": 0.6, + "category": "wine", + "related_reviews": [ + { + "review_index": 71, + "review_text": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a better experience - i would only come back if they could guarantee a downstairs table - our table was upstairs and its not as good & really noisy.", + "sentiment_context": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a" + } + ], + "summary": "While customers appreciate the showcase of local wines, there's feedback requesting more local wine options on the menu. The mixed sentiment indicates guests value the local wine focus but want to see the selection expanded further." + }, + { + "name": "pop", + "mention_count": 1, + "sentiment": 0.3, + "category": "soft drink", + "related_reviews": [ + { + "review_index": 95, + "review_text": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes after sitting down, for our drink order to be taken. At that point we had already decided on what we would be eating aswell, so ordered food at the same time. The server did not check up on us, maybe it was because only one alcoholic beverage was ordered? He continued to continuously check up on the table next to us that was ordering multiple beverages and he was also checking up on other tables. Luckily everything with our food was good, but it felt very discriminating how other tables were checked up on, but not ours. Also, this is the first restaurant that I have been to that charges for refills on pop.", + "sentiment_context": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes af" + } + ], + "summary": "Pop service received negative feedback due to extremely slow service, with customers waiting 20 minutes after requesting time to decide on drinks. This poor service experience during a birthday celebration highlights the need for more attentive beverage service timing." + } + ], + "total_extracted": 65 + }, + "aspect_analysis": { + "aspects": [ + { + "name": "service quality", + "mention_count": 54, + "sentiment": 0.78125, + "description": "Overall quality of service provided", + "related_reviews": [ + { + "review_index": 1, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 2, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 4, + "review_text": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty", + "sentiment_context": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty" + }, + { + "review_index": 6, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 12, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 13, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 15, + "review_text": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure.", + "sentiment_context": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure." + }, + { + "review_index": 17, + "review_text": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service.", + "sentiment_context": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service." + }, + { + "review_index": 19, + "review_text": "Our server Garin was exceptional. He went above and beyond to make our experience super.", + "sentiment_context": "Our server Garin was exceptional. He went above and beyond to make our experience super." + }, + { + "review_index": 8, + "review_text": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and instead of seating her or at least welcoming her to wait at the table, the hostess questioned whether all six people were still coming. Since she wasnโ€™t the one who made the reservation, she didnโ€™t know, and because of that, they refused to seat her until the rest of us arrived. It felt odd and unaccommodating. The entire purpose of making a reservation is to ensure you have a table, so it was surprising that they wouldnโ€™t let one member of the party be seated. What made the situation even more uncomfortable was that after refusing to seat her, the two staff members at the host stand began speaking to each other in another language about the situation, which came across as unprofessional and dismissive. The second issue happened at the end of the evening while we were paying. We explained...", + "sentiment_context": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and in" + }, + { + "review_index": 20, + "review_text": "Everything we order was outstanding, wonderful service", + "sentiment_context": "Everything we order was outstanding, wonderful service" + }, + { + "review_index": 21, + "review_text": "Amazing as always. Our server was excellent! Always love coming here.", + "sentiment_context": "Amazing as always. Our server was excellent! Always love coming here." + }, + { + "review_index": 23, + "review_text": "i loveee this restaurant!! will always come back!! server jocelyn was awesome!", + "sentiment_context": "i loveee this restaurant!! will always come back!! server jocelyn was awesome!" + }, + { + "review_index": 27, + "review_text": "Entertained business visitors. Service and food were wonderful.", + "sentiment_context": "Entertained business visitors. Service and food were wonderful." + }, + { + "review_index": 28, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + }, + { + "review_index": 30, + "review_text": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning.", + "sentiment_context": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning." + }, + { + "review_index": 36, + "review_text": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. The venue was gorgeous, casual and elegant at the same time.", + "sentiment_context": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. Th" + }, + { + "review_index": 38, + "review_text": "The food was delicious and the service impeccable. We'll be back.", + "sentiment_context": "The food was delicious and the service impeccable. We'll be back." + }, + { + "review_index": 40, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Broccolini and meatballs were fantastic. Service was excellent" + }, + { + "review_index": 41, + "review_text": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience.", + "sentiment_context": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience." + }, + { + "review_index": 42, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + }, + { + "review_index": 43, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room." + }, + { + "review_index": 44, + "review_text": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very helpful, attentive and the food quality was beyond our expectations.", + "sentiment_context": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very help" + }, + { + "review_index": 45, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)" + }, + { + "review_index": 46, + "review_text": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!", + "sentiment_context": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!" + }, + { + "review_index": 48, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!" + }, + { + "review_index": 49, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly." + }, + { + "review_index": 50, + "review_text": "Wonderful time, always fantastic food, service and atmosphere.", + "sentiment_context": "Wonderful time, always fantastic food, service and atmosphere." + }, + { + "review_index": 55, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding." + }, + { + "review_index": 57, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + }, + { + "review_index": 60, + "review_text": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding.", + "sentiment_context": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding." + }, + { + "review_index": 61, + "review_text": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table it was really fun watching them prepare the food! Which was delicious! Highly recommend!", + "sentiment_context": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table i" + }, + { + "review_index": 62, + "review_text": "Awesome experience and service perfect. We will go back for sure .", + "sentiment_context": "Awesome experience and service perfect. We will go back for sure ." + }, + { + "review_index": 65, + "review_text": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting to witness and fun but you can definitely feel the heat coming from the kitchen. I thought the heat was nice after walking there during a fall night but my significant other runs warm and thought it was a little warm.", + "sentiment_context": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting" + }, + { + "review_index": 67, + "review_text": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes but it was nice to try his recommendations such as the Mushroom, lemon pizza. Wonderful restaurant, great staff, awesome vibe!", + "sentiment_context": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes" + }, + { + "review_index": 68, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + }, + { + "review_index": 71, + "review_text": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a better experience - i would only come back if they could guarantee a downstairs table - our table was upstairs and its not as good & really noisy.", + "sentiment_context": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a" + }, + { + "review_index": 72, + "review_text": "The most amazing meal I have ever had. From start to finish it was perfection. It was also my birthday dinner and they went out of their way to make it special. The food was amazing and so was the service. Canโ€™t wait to come back.", + "sentiment_context": "The most amazing meal I have ever had. From start to finish it was perfection. It was also my birthday dinner and they went out of their way to make it special. The food was amazing and so was the ser" + }, + { + "review_index": 73, + "review_text": "I brought my parents here for lunch hoping for a pleasant experience, but unfortunately the service was deeply disappointing. Our waitressโ€”with long pink plastic nails and appearing to be of African descentโ€”was inattentive and dismissive throughout. She never once checked in on us during the meal, yet we watched her engage with other tables multiple times. It felt like we were deliberately ignored. When we asked basic questions about the menu, her responses were condescending and unhelpful, which made my parents uncomfortable and frankly, embarrassed. We tried to remain patient, but the lack of courtesy and care was hard to ignore. Itโ€™s unfortunate because the food was decent, but the service completely overshadowed the meal. I rarely leave negative reviews, but this felt necessary. Hospitality mattersโ€”especially when families are trying to enjoy time together.", + "sentiment_context": "I brought my parents here for lunch hoping for a pleasant experience, but unfortunately the service was deeply disappointing. Our waitressโ€”with long pink plastic nails and appearing to be of African d" + }, + { + "review_index": 74, + "review_text": "From the service to the food our dining experience was top notch.", + "sentiment_context": "From the service to the food our dining experience was top notch." + }, + { + "review_index": 75, + "review_text": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service.", + "sentiment_context": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service." + }, + { + "review_index": 76, + "review_text": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful.", + "sentiment_context": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful." + }, + { + "review_index": 77, + "review_text": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again.", + "sentiment_context": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again." + }, + { + "review_index": 80, + "review_text": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!", + "sentiment_context": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!" + }, + { + "review_index": 81, + "review_text": "Wonderful! Would totally recommend it. Food and services are 5 star!", + "sentiment_context": "Wonderful! Would totally recommend it. Food and services are 5 star!" + }, + { + "review_index": 84, + "review_text": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night, we will be back for sure!", + "sentiment_context": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night" + }, + { + "review_index": 86, + "review_text": "I have a severe but allergy, and our server took the time to write directly on a menu and outline all food that had nuts or seeds, and what could be modified to be without nuts, and what couldnโ€™t. Absolutely incredible, I always have a great time here", + "sentiment_context": "I have a severe but allergy, and our server took the time to write directly on a menu and outline all food that had nuts or seeds, and what could be modified to be without nuts, and what couldnโ€™t. Abs" + }, + { + "review_index": 87, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + }, + { + "review_index": 88, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + }, + { + "review_index": 90, + "review_text": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary.", + "sentiment_context": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary." + }, + { + "review_index": 92, + "review_text": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak.", + "sentiment_context": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak." + }, + { + "review_index": 94, + "review_text": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was good. The drinks were also really good and great prices for happy hour! Our server was fantastic and went above and beyond to work with my sister and her many allergies which was very appreciated. Thank you!", + "sentiment_context": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was go" + }, + { + "review_index": 95, + "review_text": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes after sitting down, for our drink order to be taken. At that point we had already decided on what we would be eating aswell, so ordered food at the same time. The server did not check up on us, maybe it was because only one alcoholic beverage was ordered? He continued to continuously check up on the table next to us that was ordering multiple beverages and he was also checking up on other tables. Luckily everything with our food was good, but it felt very discriminating how other tables were checked up on, but not ours. Also, this is the first restaurant that I have been to that charges for refills on pop.", + "sentiment_context": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes af" + }, + { + "review_index": 98, + "review_text": "We had a wonderful evening celebrating my sister's retirement, the food was fantastic as was the service. Looking forward to coming back again.", + "sentiment_context": "We had a wonderful evening celebrating my sister's retirement, the food was fantastic as was the service. Looking forward to coming back again." + } + ], + "summary": "Customers consistently praise Nightingale's service quality, with 54 mentions averaging highly positive sentiment. Servers like Oscar, Megan, Garin, and Brandon are frequently mentioned by name for their exceptional attentiveness, knowledge, and ability to make personalized recommendations. While most experiences are described as \"outstanding,\" \"impeccable,\" and \"5-star,\" a few isolated incidents mention slow response times or less warm interactions." + }, + { + "name": "food quality", + "mention_count": 50, + "sentiment": 0.8125, + "description": "Quality and taste of food", + "related_reviews": [ + { + "review_index": 1, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 2, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 3, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + }, + { + "review_index": 6, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 7, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 11, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 15, + "review_text": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure.", + "sentiment_context": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure." + }, + { + "review_index": 16, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + }, + { + "review_index": 20, + "review_text": "Everything we order was outstanding, wonderful service", + "sentiment_context": "Everything we order was outstanding, wonderful service" + }, + { + "review_index": 22, + "review_text": "We had Great time! The food hit the mark the drinks were fabulous.", + "sentiment_context": "We had Great time! The food hit the mark the drinks were fabulous." + }, + { + "review_index": 24, + "review_text": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share.", + "sentiment_context": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share." + }, + { + "review_index": 27, + "review_text": "Entertained business visitors. Service and food were wonderful.", + "sentiment_context": "Entertained business visitors. Service and food were wonderful." + }, + { + "review_index": 28, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + }, + { + "review_index": 30, + "review_text": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning.", + "sentiment_context": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning." + }, + { + "review_index": 32, + "review_text": "Some of the best food Iโ€™ve ever had. The entrees are designed to be shared and it makes for an amazing experience.", + "sentiment_context": "Some of the best food Iโ€™ve ever had. The entrees are designed to be shared and it makes for an amazing experience." + }, + { + "review_index": 34, + "review_text": "Amazing food and the chefs table is a great date activity", + "sentiment_context": "Amazing food and the chefs table is a great date activity" + }, + { + "review_index": 36, + "review_text": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. The venue was gorgeous, casual and elegant at the same time.", + "sentiment_context": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. Th" + }, + { + "review_index": 42, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + }, + { + "review_index": 43, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room." + }, + { + "review_index": 44, + "review_text": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very helpful, attentive and the food quality was beyond our expectations.", + "sentiment_context": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very help" + }, + { + "review_index": 45, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)" + }, + { + "review_index": 46, + "review_text": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!", + "sentiment_context": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!" + }, + { + "review_index": 47, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation." + }, + { + "review_index": 48, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!" + }, + { + "review_index": 49, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly." + }, + { + "review_index": 51, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + }, + { + "review_index": 55, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding." + }, + { + "review_index": 57, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + }, + { + "review_index": 60, + "review_text": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding.", + "sentiment_context": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding." + }, + { + "review_index": 61, + "review_text": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table it was really fun watching them prepare the food! Which was delicious! Highly recommend!", + "sentiment_context": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table i" + }, + { + "review_index": 62, + "review_text": "Awesome experience and service perfect. We will go back for sure .", + "sentiment_context": "Awesome experience and service perfect. We will go back for sure ." + }, + { + "review_index": 65, + "review_text": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting to witness and fun but you can definitely feel the heat coming from the kitchen. I thought the heat was nice after walking there during a fall night but my significant other runs warm and thought it was a little warm.", + "sentiment_context": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting" + }, + { + "review_index": 66, + "review_text": "Amazing food, and the timing of dishes was impeccable!!", + "sentiment_context": "Amazing food, and the timing of dishes was impeccable!!" + }, + { + "review_index": 68, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + }, + { + "review_index": 70, + "review_text": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!", + "sentiment_context": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!" + }, + { + "review_index": 72, + "review_text": "The most amazing meal I have ever had. From start to finish it was perfection. It was also my birthday dinner and they went out of their way to make it special. The food was amazing and so was the service. Canโ€™t wait to come back.", + "sentiment_context": "The most amazing meal I have ever had. From start to finish it was perfection. It was also my birthday dinner and they went out of their way to make it special. The food was amazing and so was the ser" + }, + { + "review_index": 75, + "review_text": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service.", + "sentiment_context": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service." + }, + { + "review_index": 76, + "review_text": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful.", + "sentiment_context": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful." + }, + { + "review_index": 77, + "review_text": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again.", + "sentiment_context": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again." + }, + { + "review_index": 78, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + }, + { + "review_index": 80, + "review_text": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!", + "sentiment_context": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!" + }, + { + "review_index": 81, + "review_text": "Wonderful! Would totally recommend it. Food and services are 5 star!", + "sentiment_context": "Wonderful! Would totally recommend it. Food and services are 5 star!" + }, + { + "review_index": 82, + "review_text": "We sat at Chefโ€™s Table. It was more peaceful than sitting in the general eating area. Food was amazing as aways.", + "sentiment_context": "We sat at Chefโ€™s Table. It was more peaceful than sitting in the general eating area. Food was amazing as aways." + }, + { + "review_index": 84, + "review_text": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night, we will be back for sure!", + "sentiment_context": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night" + }, + { + "review_index": 87, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + }, + { + "review_index": 88, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + }, + { + "review_index": 89, + "review_text": "This was the absolute most fun Iโ€™ve had on a dinner date in my entire life thus far. The food was delicious, and they were able to point me towards the perfect wine for my evening. I look forward to coming back the next time Iโ€™m in town.", + "sentiment_context": "This was the absolute most fun Iโ€™ve had on a dinner date in my entire life thus far. The food was delicious, and they were able to point me towards the perfect wine for my evening. I look forward to c" + }, + { + "review_index": 92, + "review_text": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak.", + "sentiment_context": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak." + }, + { + "review_index": 94, + "review_text": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was good. The drinks were also really good and great prices for happy hour! Our server was fantastic and went above and beyond to work with my sister and her many allergies which was very appreciated. Thank you!", + "sentiment_context": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was go" + }, + { + "review_index": 98, + "review_text": "We had a wonderful evening celebrating my sister's retirement, the food was fantastic as was the service. Looking forward to coming back again.", + "sentiment_context": "We had a wonderful evening celebrating my sister's retirement, the food was fantastic as was the service. Looking forward to coming back again." + } + ], + "summary": "Food quality receives overwhelmingly positive feedback across 50 mentions, with customers describing meals as \"outstanding,\" \"amazing,\" and \"flavorful.\" Specific dishes like Brussels sprouts, corn ribs, wood-fired pizzas, and brick pressed chicken are highlighted as standouts, though some customers note occasional over-seasoning or complexity. The shared plate concept and variety of options from casual to upscale consistently impress diners." + }, + { + "name": "atmosphere", + "mention_count": 14, + "sentiment": 0.8, + "description": "Restaurant ambience and environment", + "related_reviews": [ + { + "review_index": 1, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 2, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 9, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + }, + { + "review_index": 11, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 13, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 16, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + }, + { + "review_index": 41, + "review_text": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience.", + "sentiment_context": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience." + }, + { + "review_index": 50, + "review_text": "Wonderful time, always fantastic food, service and atmosphere.", + "sentiment_context": "Wonderful time, always fantastic food, service and atmosphere." + }, + { + "review_index": 51, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + }, + { + "review_index": 56, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!" + }, + { + "review_index": 85, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 87, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + }, + { + "review_index": 88, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + }, + { + "review_index": 92, + "review_text": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak.", + "sentiment_context": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak." + } + ], + "summary": "The atmosphere garners strong positive feedback with customers appreciating the \"lively,\" \"energetic,\" and \"inviting\" environment. The beautiful dรฉcor in the historic building, warm ambiance, and upstairs dining room are specifically praised. However, the vibrant atmosphere comes with trade-offs as some guests find it too energetic for intimate conversations." + }, + { + "name": "ambience", + "mention_count": 8, + "sentiment": 0.775, + "description": "Restaurant atmosphere and interior", + "related_reviews": [ + { + "review_index": 28, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + }, + { + "review_index": 36, + "review_text": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. The venue was gorgeous, casual and elegant at the same time.", + "sentiment_context": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. Th" + }, + { + "review_index": 28, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + }, + { + "review_index": 49, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly." + }, + { + "review_index": 51, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + }, + { + "review_index": 52, + "review_text": "Celebrated our anniversary at Nightingale, we loved the ambiance, the food and the service ! Will definitely return!", + "sentiment_context": "Celebrated our anniversary at Nightingale, we loved the ambiance, the food and the service ! Will definitely return!" + }, + { + "review_index": 71, + "review_text": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a better experience - i would only come back if they could guarantee a downstairs table - our table was upstairs and its not as good & really noisy.", + "sentiment_context": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a" + }, + { + "review_index": 77, + "review_text": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again.", + "sentiment_context": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again." + } + ], + "summary": "Customers appreciate Nightingale's ambience, particularly noting the fresh, crisp interior decoration and lively, busy vibe that creates an engaging dining experience. The historic building setting and overall aesthetic receive consistent praise. The ambience is described as \"top notch\" and contributes significantly to special occasion celebrations." + }, + { + "name": "noise level", + "mention_count": 7, + "sentiment": 0.3125, + "description": "Volume of music and ambient noise", + "related_reviews": [ + { + "review_index": 9, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + }, + { + "review_index": 13, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 16, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + }, + { + "review_index": 47, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation." + }, + { + "review_index": 48, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!" + }, + { + "review_index": 71, + "review_text": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a better experience - i would only come back if they could guarantee a downstairs table - our table was upstairs and its not as good & really noisy.", + "sentiment_context": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a" + }, + { + "review_index": 92, + "review_text": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak.", + "sentiment_context": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak." + } + ], + "summary": "Noise level is a consistent concern for customers, with multiple mentions of difficulty having conversations due to loud music and overall volume. Guests specifically note that the music can be \"too loud\" and \"clubby,\" making it hard to hear each other speak. Some recommend requesting downstairs seating for a quieter experience, though the upstairs area and chef's table are mentioned as more peaceful alternatives." + }, + { + "name": "value for money", + "mention_count": 6, + "sentiment": 0.475, + "description": "Price relative to portion size", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 68, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + }, + { + "review_index": 75, + "review_text": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service.", + "sentiment_context": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service." + }, + { + "review_index": 88, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + }, + { + "review_index": 94, + "review_text": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was good. The drinks were also really good and great prices for happy hour! Our server was fantastic and went above and beyond to work with my sister and her many allergies which was very appreciated. Thank you!", + "sentiment_context": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was go" + }, + { + "review_index": 99, + "review_text": "My top looking dishes were out of stock. There was no bday celebration or recognition by the restaurant. Drinks were average. Overall highly overpriced and dull", + "sentiment_context": "My top looking dishes were out of stock. There was no bday celebration or recognition by the restaurant. Drinks were average. Overall highly overpriced and dull" + } + ], + "summary": "Value perceptions are mixed, with customers split on whether Nightingale delivers appropriate value for its price point. Some guests feel portions are small for the cost and describe the restaurant as \"highly overpriced,\" while others, particularly during happy hour, find the prices to be \"great value.\" The shared plate format and ability to sample multiple dishes helps justify costs for some diners." + }, + { + "name": "portion size", + "mention_count": 5, + "sentiment": 0.36250000000000004, + "description": "Size of food servings", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 24, + "review_text": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share.", + "sentiment_context": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share." + }, + { + "review_index": 32, + "review_text": "Some of the best food Iโ€™ve ever had. The entrees are designed to be shared and it makes for an amazing experience.", + "sentiment_context": "Some of the best food Iโ€™ve ever had. The entrees are designed to be shared and it makes for an amazing experience." + }, + { + "review_index": 54, + "review_text": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller", + "sentiment_context": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller" + }, + { + "review_index": 68, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "Portion sizes receive mixed feedback, with some customers noting that servings are small relative to prices, particularly mentioning that certain dishes like Japanese yam have gotten smaller over time. However, the shared plate concept works well for many diners who appreciate the \"right size to share.\" The designed-for-sharing format of entrees creates a positive experience despite individual portion concerns." + }, + { + "name": "chef's table experience", + "mention_count": 5, + "sentiment": 0.8500000000000001, + "description": "Special dining experience at chef's table", + "related_reviews": [ + { + "review_index": 61, + "review_text": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table it was really fun watching them prepare the food! Which was delicious! Highly recommend!", + "sentiment_context": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table i" + }, + { + "review_index": 63, + "review_text": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely made some of our food choices from what looked good at the pass. Solid food and some fun cocktails. Highly recommend the braised meatballs and cable knit sweater cocktail.", + "sentiment_context": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely" + }, + { + "review_index": 65, + "review_text": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting to witness and fun but you can definitely feel the heat coming from the kitchen. I thought the heat was nice after walking there during a fall night but my significant other runs warm and thought it was a little warm.", + "sentiment_context": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting" + }, + { + "review_index": 82, + "review_text": "We sat at Chefโ€™s Table. It was more peaceful than sitting in the general eating area. Food was amazing as aways.", + "sentiment_context": "We sat at Chefโ€™s Table. It was more peaceful than sitting in the general eating area. Food was amazing as aways." + }, + { + "review_index": 84, + "review_text": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night, we will be back for sure!", + "sentiment_context": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night" + } + ], + "summary": "The chef's table experience receives exceptional praise from customers who describe it as perfect for special occasions like anniversaries and birthdays. Guests love the intimate booth setting, peaceful atmosphere compared to the main dining area, and entertaining view of the professional kitchen in action. The experience is consistently recommended for date nights and celebrations." + }, + { + "name": "presentation", + "mention_count": 3, + "sentiment": 0.9, + "description": "Visual presentation of food", + "related_reviews": [ + { + "review_index": 1, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 30, + "review_text": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning.", + "sentiment_context": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning." + }, + { + "review_index": 57, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + } + ], + "summary": "Food presentation receives outstanding feedback with customers rating it as \"5 stars\" and describing dishes as \"stunning.\" The visual appeal of the food contributes significantly to the overall dining experience. Customers consistently note that dishes are not only delicious but also beautifully presented." + }, + { + "name": "service speed", + "mention_count": 3, + "sentiment": 0.5, + "description": "How quickly food and service is provided", + "related_reviews": [ + { + "review_index": 28, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + }, + { + "review_index": 37, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + }, + { + "review_index": 95, + "review_text": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes after sitting down, for our drink order to be taken. At that point we had already decided on what we would be eating aswell, so ordered food at the same time. The server did not check up on us, maybe it was because only one alcoholic beverage was ordered? He continued to continuously check up on the table next to us that was ordering multiple beverages and he was also checking up on other tables. Luckily everything with our food was good, but it felt very discriminating how other tables were checked up on, but not ours. Also, this is the first restaurant that I have been to that charges for refills on pop.", + "sentiment_context": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes af" + } + ], + "summary": "Service speed receives mixed feedback, with some customers praising the quick and professional service where food comes out fast and hot. However, there are concerning instances of significant delays, including one report of a 20-minute wait just to place a drink order. The speed appears inconsistent depending on how busy the restaurant is." + }, + { + "name": "special occasion service", + "mention_count": 3, + "sentiment": 0.6, + "description": "Recognition and service for celebrations", + "related_reviews": [ + { + "review_index": 61, + "review_text": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table it was really fun watching them prepare the food! Which was delicious! Highly recommend!", + "sentiment_context": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table i" + }, + { + "review_index": 69, + "review_text": "Great place, but our anniversary celebration was marred by the lack of expected acknowledgement. So sad.", + "sentiment_context": "Great place, but our anniversary celebration was marred by the lack of expected acknowledgement. So sad." + }, + { + "review_index": 72, + "review_text": "The most amazing meal I have ever had. From start to finish it was perfection. It was also my birthday dinner and they went out of their way to make it special. The food was amazing and so was the service. Canโ€™t wait to come back.", + "sentiment_context": "The most amazing meal I have ever had. From start to finish it was perfection. It was also my birthday dinner and they went out of their way to make it special. The food was amazing and so was the ser" + } + ], + "summary": "Customer experiences with special occasion service are mixed, with some guests receiving exceptional attention while others feel disappointed by lack of recognition. When done well, staff go out of their way to make celebrations memorable, particularly for guests at the chef's table, but inconsistent acknowledgment of anniversaries and birthdays creates missed opportunities. The variance in service quality for special occasions suggests a need for more standardized celebration protocols." + }, + { + "name": "interior design", + "mention_count": 2, + "sentiment": 0.9, + "description": "Restaurant decor and design", + "related_reviews": [ + { + "review_index": 1, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 2, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + } + ], + "summary": "Customers consistently praise Nightingale's interior design and atmosphere, describing it as clean, beautiful, and contributing to an outstanding dining experience. The atmosphere is noted as impeccable and enhances the overall dining experience for special occasions like birthdays. The positive feedback indicates the restaurant's design successfully creates an appealing ambiance that customers appreciate." + }, + { + "name": "sharing style dining", + "mention_count": 2, + "sentiment": 0.8, + "description": "Family style and share plate concept", + "related_reviews": [ + { + "review_index": 11, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 16, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customers respond very positively to Nightingale's sharing-style dining concept, finding it refreshing and conducive to trying diverse flavor combinations. The family-style approach allows diners to experience a wealth of different dishes and creates an engaging dining experience that encourages return visits. This dining format is seen as a distinctive and appealing aspect of the restaurant experience." + }, + { + "name": "dietary accommodations", + "mention_count": 2, + "sentiment": 0.1, + "description": "Ability to modify dishes for allergies or preferences", + "related_reviews": [ + { + "review_index": 31, + "review_text": "Disclosure: The restaurant has a very strict policy around modifications of dishes, they refuse to modify any dish. We understood this before we came in. One of our party has an allergy to chilli, peppers and paprika, and we asked for a breakdown of what dishes she could have...the server (fantastic) quickly had this done and returned with a marked up menu. There were very few dishes that remained that were ok for her. Many of the dishes here come with a drizzle, a sauce or a dressing, which contain the allergy ingredient(s). We asked whether these sauces or sprinkles could be left to the side in a separate dish, but this was refused, meaning that she could only order 2 of the salads, and a couple of other dishes, most of which were not to her taste. We feel that this complete lack of any flexibility (putting a sauce on the side rather than all over the dish is not a crazy modification, and is not normally an issue in other restaurants!) is very over the top and shows an unyielding ...", + "sentiment_context": "Disclosure: The restaurant has a very strict policy around modifications of dishes, they refuse to modify any dish. We understood this before we came in. One of our party has an allergy to chilli, pep" + }, + { + "review_index": 33, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + } + ], + "summary": "Customers express significant frustration with Nightingale's strict no-modification policy, which creates challenges for diners with dietary restrictions or preferences. While the restaurant is transparent about this policy upfront, guests with allergies to common ingredients like chili and peppers find the inflexibility problematic. The rigid approach to dish modifications appears to negatively impact the dining experience for guests with specific dietary needs." + }, + { + "name": "value", + "mention_count": 2, + "sentiment": 0.8500000000000001, + "description": "Overall value for money", + "related_reviews": [ + { + "review_index": 25, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list" + }, + { + "review_index": 56, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!" + } + ], + "summary": "Customers perceive Nightingale as offering excellent value for money, with the quality of food, service, and overall experience justifying the price point. Diners describe it as a 'must-do' experience in Vancouver and highlight the great value proposition alongside phenomenal food quality. The positive value perception suggests customers feel satisfied with what they receive relative to what they pay." + }, + { + "name": "service timing", + "mention_count": 2, + "sentiment": 0.4, + "description": "Timing and pacing of service", + "related_reviews": [ + { + "review_index": 53, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at" + }, + { + "review_index": 57, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + } + ], + "summary": "Customer feedback on service timing is mixed, with some experiencing rushed service and premature check presentation while others praise the quick and exceptional service flow. Some guests feel pressured when receiving their check before requesting it, while others appreciate the energetic pace and well-staffed environment. The inconsistency suggests a need for better balance between efficient service and allowing guests to dine at their preferred pace." + }, + { + "name": "allergy accommodation", + "mention_count": 2, + "sentiment": 0.9, + "description": "Staff handling of dietary restrictions", + "related_reviews": [ + { + "review_index": 86, + "review_text": "I have a severe but allergy, and our server took the time to write directly on a menu and outline all food that had nuts or seeds, and what could be modified to be without nuts, and what couldnโ€™t. Absolutely incredible, I always have a great time here", + "sentiment_context": "I have a severe but allergy, and our server took the time to write directly on a menu and outline all food that had nuts or seeds, and what could be modified to be without nuts, and what couldnโ€™t. Abs" + }, + { + "review_index": 94, + "review_text": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was good. The drinks were also really good and great prices for happy hour! Our server was fantastic and went above and beyond to work with my sister and her many allergies which was very appreciated. Thank you!", + "sentiment_context": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was go" + } + ], + "summary": "Despite the no-modification policy, customers with severe allergies report excellent accommodation through detailed menu guidance and staff knowledge. Servers take time to clearly identify safe options and potential modifications for allergen-free dining, demonstrating strong allergy awareness protocols. This positive feedback indicates the restaurant successfully manages serious allergy concerns even within their strict policy framework." + }, + { + "name": "special occasion recognition", + "mention_count": 2, + "sentiment": 0.6, + "description": "Restaurant acknowledgment of celebrations", + "related_reviews": [ + { + "review_index": 90, + "review_text": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary.", + "sentiment_context": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary." + }, + { + "review_index": 99, + "review_text": "My top looking dishes were out of stock. There was no bday celebration or recognition by the restaurant. Drinks were average. Overall highly overpriced and dull", + "sentiment_context": "My top looking dishes were out of stock. There was no bday celebration or recognition by the restaurant. Drinks were average. Overall highly overpriced and dull" + } + ], + "summary": "Customer experiences with special occasion recognition vary significantly, ranging from thoughtful touches like lit candles on anniversary cakes to complete lack of birthday acknowledgment. When executed well, small gestures like candles enhance the celebration experience, but missed opportunities for recognition leave guests feeling disappointed. The inconsistency suggests a need for more reliable systems to identify and acknowledge special occasions." + }, + { + "name": "freshness", + "mention_count": 1, + "sentiment": 0.9, + "description": "Freshness of ingredients", + "related_reviews": [ + { + "review_index": 1, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Customers praise the exceptional freshness of ingredients at Nightingale, rating food quality and freshness as five stars. The emphasis on fresh, high-quality ingredients contributes significantly to the overall positive dining experience. This feedback indicates the restaurant successfully maintains high standards for ingredient quality and freshness." + }, + { + "name": "ventilation", + "mention_count": 1, + "sentiment": 0.2, + "description": "Air quality and kitchen fumes", + "related_reviews": [ + { + "review_index": 3, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + } + ], + "summary": "A loyal customer has raised concerns about ventilation issues at the restaurant, despite otherwise excellent food and service experiences. While this appears to be an isolated mention, it comes from a repeat customer who regularly dines at Nightingale, suggesting it may be an ongoing operational issue worth addressing. The feedback indicates that ventilation problems could detract from an otherwise consistently excellent dining experience." + }, + { + "name": "seating arrangement", + "mention_count": 1, + "sentiment": 0.3, + "description": "Table positioning and comfort", + "related_reviews": [ + { + "review_index": 3, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + } + ], + "summary": "Customers have mixed feelings about seating arrangements at Nightingale. While loyal customers appreciate the overall dining experience, there are concerns about the quality and desirability of certain seating areas that may impact guest satisfaction." + }, + { + "name": "menu variety", + "mention_count": 1, + "sentiment": 0.8, + "description": "Uniqueness and variety of menu", + "related_reviews": [ + { + "review_index": 5, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + } + ], + "summary": "Customers are highly impressed with Nightingale's menu variety and unique dining style. The distinctive menu offerings are seen as a strong positive differentiator that enhances the overall dining experience." + }, + { + "name": "seating", + "mention_count": 1, + "sentiment": 0.2, + "description": "Quality and location of seating arrangements", + "related_reviews": [ + { + "review_index": 26, + "review_text": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my" + } + ], + "summary": "There are notable concerns about specific seating areas, particularly the upstairs booth section. A repeat customer celebrating a special occasion expressed disappointment with their assigned seating despite making a reservation well in advance, suggesting potential issues with premium table allocation." + }, + { + "name": "attentiveness", + "mention_count": 1, + "sentiment": 0.1, + "description": "Server attention and check-ins during meal", + "related_reviews": [ + { + "review_index": 33, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + } + ], + "summary": "Staff attentiveness appears to be lacking based on customer feedback. Guests experienced issues with service responsiveness and accommodation of special requests, indicating a need for improved attention to customer needs during their dining experience." + }, + { + "name": "staff knowledge", + "mention_count": 1, + "sentiment": 0.9, + "description": "Staff expertise and knowledge", + "related_reviews": [ + { + "review_index": 59, + "review_text": "During our short vacation to Vancouver we visited this spot twice. It was just that good. Every single dish we ate was spectacular. And the staff was so knowledgeable and kind.", + "sentiment_context": "During our short vacation to Vancouver we visited this spot twice. It was just that good. Every single dish we ate was spectacular. And the staff was so knowledgeable and kind." + } + ], + "summary": "Staff knowledge receives exceptional praise from customers who describe the team as both knowledgeable and kind. This expertise significantly enhances the dining experience and contributes to customer satisfaction and repeat visits." + }, + { + "name": "food presentation", + "mention_count": 1, + "sentiment": 0.4, + "description": "Visual presentation of dishes", + "related_reviews": [ + { + "review_index": 68, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "Food presentation receives lukewarm feedback from customers who expected more impressive visual appeal. While the food quality is acceptable, the presentation fails to create the 'wow factor' that guests anticipate from an upscale establishment like Nightingale." + }, + { + "name": "timing of service", + "mention_count": 1, + "sentiment": 1.0, + "description": "Timing and coordination of dish delivery", + "related_reviews": [ + { + "review_index": 66, + "review_text": "Amazing food, and the timing of dishes was impeccable!!", + "sentiment_context": "Amazing food, and the timing of dishes was impeccable!!" + } + ], + "summary": "The timing of service receives outstanding praise from customers who describe it as 'impeccable.' This excellent pacing of dishes significantly enhances the overall dining experience and demonstrates strong kitchen-service coordination." + }, + { + "name": "dietary accommodation", + "mention_count": 1, + "sentiment": 0.9, + "description": "Accommodation of dietary restrictions", + "related_reviews": [ + { + "review_index": 76, + "review_text": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful.", + "sentiment_context": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful." + } + ], + "summary": "Nightingale excels at accommodating dietary restrictions, with customers praising the proactive approach of servers. Staff members go above and beyond by clearly marking menu items suitable for guests with specific dietary needs, such as dairy-free options, creating a very positive experience." + }, + { + "name": "seating location", + "mention_count": 1, + "sentiment": 0.4, + "description": "Quality of table location and seating", + "related_reviews": [ + { + "review_index": 71, + "review_text": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a better experience - i would only come back if they could guarantee a downstairs table - our table was upstairs and its not as good & really noisy.", + "sentiment_context": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a" + } + ], + "summary": "Customers have preferences regarding seating location within the restaurant, with downstairs tables being recommended over other areas. While the overall food and service experience is positive, the seating location can impact the quality of the dining experience." + }, + { + "name": "reservation difficulty", + "mention_count": 1, + "sentiment": 0.5, + "description": "Difficulty securing reservations", + "related_reviews": [ + { + "review_index": 80, + "review_text": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!", + "sentiment_context": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!" + } + ], + "summary": "Securing a reservation at Nightingale can be challenging, requiring multiple attempts from interested diners. However, customers find that the exceptional food quality and service make the effort worthwhile, with many planning return visits despite the booking difficulties." + }, + { + "name": "portion sizes", + "mention_count": 1, + "sentiment": 0.8, + "description": "Food portion variety and sizing", + "related_reviews": [ + { + "review_index": 88, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + } + ], + "summary": "Customers appreciate that Nightingale offers food in different sizes, which enhances their dining experience by allowing them to sample multiple dishes when dining with guests. This flexible portion approach is viewed positively and contributes to customers feeling they receive good value for their money." + }, + { + "name": "menu availability", + "mention_count": 1, + "sentiment": 0.3, + "description": "Items being in stock", + "related_reviews": [ + { + "review_index": 99, + "review_text": "My top looking dishes were out of stock. There was no bday celebration or recognition by the restaurant. Drinks were average. Overall highly overpriced and dull", + "sentiment_context": "My top looking dishes were out of stock. There was no bday celebration or recognition by the restaurant. Drinks were average. Overall highly overpriced and dull" + } + ], + "summary": "Customers express significant frustration when their top choice dishes are out of stock, which negatively impacts their overall dining experience. This inventory issue contributes to perceptions that the restaurant is overpriced and disappointing, suggesting that better menu planning or communication about availability could improve customer satisfaction." + } + ], + "total_aspects": 32 + }, + "insights": { + "chef": { + "summary": "Nightingale's culinary program is performing exceptionally well with standout dishes like Brussels sprouts, wood-fired pizzas, and Japanese sweet potatoes earning rave reviews. However, there are concerning inconsistencies in pasta execution and some portion size issues that need immediate attention to maintain the restaurant's high standards.", + "strengths": [ + "Brussels sprouts are a signature hit - customers call them 'the best Brussels sprouts I've had' and ask servers for the recipe", + "Wood-fired pizza program is exceptional - consistently described as 'exceptionally tasty' and 'bursting with flavor'", + "Japanese sweet potatoes are a standout vegetable dish - highlighted by Michelin-seeking customers and servers' personal favorites", + "Brick pressed chicken technique delivers outstanding results - customers specifically mention it as their favorite dish", + "Corn ribs are an innovative hit - consistently mentioned as one of the menu's standout items", + "Small plates concept works brilliantly - customers love the variety and 'superb' sampling experience", + "Ingredient freshness receives 5-star ratings from customers", + "Food presentation is consistently praised as 'stunning' and '5 stars'" + ], + "concerns": [ + "Pasta execution is inconsistent - one dish criticized as 'too salty' while capelletti was 'chewy and undercooked'", + "Portion sizes are problematic - customers note dishes are 'pricy for size' and Japanese yam portions are shrinking over time", + "Some dishes lack flavor impact - matcha opera cake has 'barely detectable' matcha flavor", + "Roasted branzino has preparation issues - unexpected bones in supposedly deboned fish disappointing customers", + "Pork belly texture inconsistency - described as 'tough' despite good flavor", + "Some items described as 'over-seasoned' or 'overly complicated' by otherwise satisfied customers" + ], + "recommendations": [ + { + "priority": "high", + "action": "Standardize pasta cooking procedures and salt levels across all pasta dishes", + "reason": "Pasta inconsistency is creating negative experiences and driving customers to competitors", + "evidence": "Multiple mentions of pasta being too salty or undercooked, with one customer specifically recommending Savio Volpe instead" + }, + { + "priority": "high", + "action": "Review and standardize portion sizes, especially for popular items like Japanese yam", + "reason": "Shrinking portions are being noticed by repeat customers and affecting value perception", + "evidence": "Customer specifically noted 'every time I come back, this plate keeps getting smaller'" + }, + { + "priority": "medium", + "action": "Enhance matcha flavor intensity in the opera cake recipe", + "reason": "Dessert is underperforming compared to other menu items", + "evidence": "Customer noted they could 'barely taste the matcha' in the opera cake" + }, + { + "priority": "medium", + "action": "Improve fish preparation protocols, especially for branzino deboning", + "reason": "Execution issues with expensive dishes damage value perception", + "evidence": "Customer complained about 'unexpected amount of bones in a deboned butterflied fish dish'" + }, + { + "priority": "medium", + "action": "Refine pork belly cooking technique to ensure consistent tenderness", + "reason": "Texture issues prevent this dish from being a standout like other proteins", + "evidence": "Customer noted 'pork belly was a bit tough but still tasted good'" + }, + { + "priority": "low", + "action": "Leverage successful dishes by featuring Brussels sprouts and Japanese sweet potatoes more prominently", + "reason": "These are proven customer favorites that drive repeat visits", + "evidence": "Multiple customers specifically praise these items and ask for recipes" + } + ] + }, + "manager": { + "summary": "Unable to generate manager insights at this time.", + "strengths": [ + "Analysis data available for review" + ], + "concerns": [ + "Insight generation encountered an error" + ], + "recommendations": [ + { + "priority": "high", + "action": "Retry insight generation", + "reason": "Complete analysis requires insights", + "evidence": "System error" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/reports/nightingale_vancouver_report_20251124_181132.json b/reports/nightingale_vancouver_report_20251124_181132.json new file mode 100644 index 0000000000000000000000000000000000000000..cdf86ae077ce8ee6ea57a1b445a2ab62fbe67e3f --- /dev/null +++ b/reports/nightingale_vancouver_report_20251124_181132.json @@ -0,0 +1,2394 @@ +{ + "restaurant": "Nightingale Vancouver", + "timestamp": "2025-11-24T18:11:32.309311", + "menu_analysis": { + "food_items": [ + { + "name": "pizza", + "mention_count": 4, + "sentiment": 0.8500000000000001, + "category": "main", + "related_reviews": [ + { + "review_index": 1, + "review_text": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from the dish we ordered. We merely requested they NOT put onions on a pizza - - it isn't like we were expecting them to alter a recipe. Presumably, onions need to be added to a pizza before they bake it (I would hope they're not frozen thus added previously). Anyway, I expected more from an establishment like this - disappointing.", + "sentiment_context": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from th" + }, + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 13, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + }, + { + "review_index": 48, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)" + } + ], + "summary": "Customers consistently praise the pizza with highly positive feedback, particularly highlighting the spicy salami pizza and wood-fired preparation. Multiple reviews describe the pizza as \"delicious\" and \"exceptionally tasty,\" with guests expressing strong intent to return specifically for this item." + }, + { + "name": "brussel sprouts", + "mention_count": 3, + "sentiment": 0.95, + "category": "side", + "related_reviews": [ + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 13, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The Brussels sprouts receive exceptional customer acclaim, with one guest calling them \"the best I've had\" and consistently being mentioned as a standout dish. Customers appreciate the Asian-flavored preparation, though one noted the portion size relative to price." + }, + { + "name": "meatball", + "mention_count": 2, + "sentiment": 0.95, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 3, + "review_text": "Always a great place for lunch or dinner and the meatballs were amazing. Again!", + "sentiment_context": "Always a great place for lunch or dinner and the meatballs were amazing. Again!" + } + ], + "summary": "The meatballs generate outstanding customer satisfaction with guests describing them as \"amazing\" and noting their consistent quality across multiple visits. This appears to be a reliable menu favorite that keeps customers returning." + }, + { + "name": "brick pressed chicken", + "mention_count": 2, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + }, + { + "review_index": 50, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation." + } + ], + "summary": "Customers express strong enthusiasm for the brick pressed chicken, with one guest naming it their favorite dish of the meal. The preparation consistently delivers \"fantastic\" and \"delicious\" results that leave diners eager to return." + }, + { + "name": "small plates", + "mention_count": 2, + "sentiment": 0.9, + "category": "appetizers", + "related_reviews": [ + { + "review_index": 28, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list" + }, + { + "review_index": 32, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + } + ], + "summary": "The small plates concept receives excellent customer feedback for allowing diners to sample diverse flavors and tastes. Guests particularly appreciate standout items like Japanese sweet potatoes and Korean fried chicken, praising both the variety and execution." + }, + { + "name": "pasta", + "mention_count": 2, + "sentiment": 0.55, + "category": "main", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + }, + { + "review_index": 78, + "review_text": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service.", + "sentiment_context": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service." + } + ], + "summary": "Customer opinions on pasta are mixed, with one dish receiving criticism for being too salty while another was praised as \"particularly good.\" The inconsistency suggests potential preparation issues, though when executed well, customers appreciate the quality." + }, + { + "name": "pizzas", + "mention_count": 2, + "sentiment": 0.8500000000000001, + "category": "pizza", + "related_reviews": [ + { + "review_index": 68, + "review_text": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting to witness and fun but you can definitely feel the heat coming from the kitchen. I thought the heat was nice after walking there during a fall night but my significant other runs warm and thought it was a little warm.", + "sentiment_context": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting" + }, + { + "review_index": 90, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + } + ], + "summary": "The wood-fired pizzas consistently impress customers as a highlight of their dining experience, particularly during special occasions like the chef's table. Guests praise the exceptional taste and quality of the wood-fired preparation method." + }, + { + "name": "fried chicken", + "mention_count": 2, + "sentiment": 0.4, + "category": "mains", + "related_reviews": [ + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + }, + { + "review_index": 73, + "review_text": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!", + "sentiment_context": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!" + } + ], + "summary": "Customer feedback on the fried chicken is lukewarm, with mixed reviews suggesting it doesn't stand out as exceptional despite being part of the diverse menu offerings. While mentioned as available, it doesn't generate the enthusiasm seen with other dishes." + }, + { + "name": "roasted pork belly", + "mention_count": 2, + "sentiment": 0.6, + "category": "meat", + "related_reviews": [ + { + "review_index": 81, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + }, + { + "review_index": 90, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + } + ], + "summary": "The pork belly receives mixed feedback with customers noting texture issues, specifically that it can be \"a bit tough\" despite having good flavor. While the taste is appreciated, the execution appears inconsistent and may need attention." + }, + { + "name": "brussels sprouts", + "mention_count": 2, + "sentiment": 0.95, + "category": "vegetables", + "related_reviews": [ + { + "review_index": 88, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 96, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "The Brussels sprouts consistently receive excellent customer feedback as part of outstanding dining experiences, though one guest noted the capelletti main course was undercooked and chewy. This appetizer appears to be a reliable crowd-pleaser that contributes to exceeding customer expectations." + }, + { + "name": "carrot cake", + "mention_count": 2, + "sentiment": 0.85, + "category": "dessert", + "related_reviews": [ + { + "review_index": 88, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 96, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "The carrot cake receives positive feedback from customers, with one reviewer describing it as \"good\" for dessert. While mentioned in the context of overall excellent dining experiences, the cake appears to be a solid but not standout dessert option." + }, + { + "name": "spicy salami pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + } + ], + "summary": "The spicy salami pizza is highly praised by customers as \"awesome\" and stands out as a memorable dish alongside the Brussels sprouts. First-time diners specifically highlight this pizza as a reason they want to return to try more menu items." + }, + { + "name": "salted caramel cup", + "mention_count": 1, + "sentiment": 0.9, + "category": "dessert", + "related_reviews": [ + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + } + ], + "summary": "The salted caramel cup is mentioned positively in the context of an outstanding birthday dining experience. Customers appreciate this dessert as part of impeccably timed service and excellent overall meal quality." + }, + { + "name": "woodfired pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The woodfired pizza receives excellent feedback from customers who were impressed with the overall food quality. It's praised as part of an outstanding shared dining experience that customers found refreshing and memorable." + }, + { + "name": "beat salad", + "mention_count": 1, + "sentiment": 0.9, + "category": "salad", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The beat salad is mentioned positively as part of an outstanding overall dining experience. Customers appreciate it within the context of the restaurant's shared plate dining approach and excellent food quality." + }, + { + "name": "braised ribs", + "mention_count": 1, + "sentiment": 0.6, + "category": "main", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The braised ribs receive moderate feedback, mentioned as part of an overall positive dining experience but without specific praise. While the overall meal was described as outstanding, the ribs don't appear to be a standout dish for customers." + }, + { + "name": "roasted whole branzino", + "mention_count": 1, + "sentiment": 0.6, + "category": "main", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The roasted whole branzino receives mixed feedback with customers noting value concerns about pricing relative to portion size. A significant issue is the unexpected amount of bones in what was described as a deboned butterflied fish dish, which impacts the dining experience despite the dish being tasty." + }, + { + "name": "matcha opera cake", + "mention_count": 1, + "sentiment": 0.5, + "category": "dessert", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The matcha opera cake receives lukewarm feedback with customers describing it as just \"ok\" and noting that the matcha flavor is barely detectable. This dessert appears to be underwhelming compared to other menu items and may need flavor enhancement." + }, + { + "name": "japanese potato", + "mention_count": 1, + "sentiment": 0.95, + "category": "side", + "related_reviews": [ + { + "review_index": 17, + "review_text": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go back & try new amazing items!", + "sentiment_context": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go b" + } + ], + "summary": "The Japanese potato receives exceptional praise and is described as a server favorite that converts customers into fans. First-time diners are so impressed with this dish that it becomes their new favorite, making it a strong menu highlight that drives return visits." + }, + { + "name": "sweet potato", + "mention_count": 1, + "sentiment": 0.9, + "category": "side", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The sweet potato receives excellent feedback as part of a fantastic dining experience where every bite was praised. Customers appreciate it within the family-style eating format and specifically mention it contributes to the wealth of different flavor combinations that make them eager to return." + }, + { + "name": "short rib", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customers are highly satisfied with the short rib, describing every bite as fantastic. The dish works well in the family-style dining format, contributing to diverse flavor combinations that encourage repeat visits." + }, + { + "name": "japanese sweet potatoes", + "mention_count": 1, + "sentiment": 0.9, + "category": "sides", + "related_reviews": [ + { + "review_index": 32, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + } + ], + "summary": "The Japanese sweet potatoes receive excellent customer feedback as part of the small plates selection. Customers specifically love this dish and appreciate how it allows them to sample a wide variety of tastes." + }, + { + "name": "korean fried chicken", + "mention_count": 1, + "sentiment": 0.9, + "category": "mains", + "related_reviews": [ + { + "review_index": 32, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + } + ], + "summary": "The Hawsworth style Korean fried chicken with spicy maple syrup is a customer favorite among the small plates offerings. Diners specifically mention loving this dish for its unique flavor profile and its contribution to the restaurant's diverse tasting experience." + }, + { + "name": "house-made sausage", + "mention_count": 1, + "sentiment": 0.9, + "category": "mains", + "related_reviews": [ + { + "review_index": 32, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + } + ], + "summary": "The house-made sausage receives strong positive feedback from customers who appreciate the small plates format. Customers specifically love this item as part of their sampling experience of diverse flavors." + }, + { + "name": "pizza margherita", + "mention_count": 1, + "sentiment": 0.3, + "category": "mains", + "related_reviews": [ + { + "review_index": 36, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + } + ], + "summary": "The pizza margherita receives mixed to negative feedback, with customers finding it too salty for their taste. Quality control issues are evident as customers report some portions being burnt, indicating potential kitchen execution problems." + }, + { + "name": "chicken with maple", + "mention_count": 1, + "sentiment": 0.7, + "category": "mains", + "related_reviews": [ + { + "review_index": 36, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + } + ], + "summary": "The chicken with maple receives generally positive feedback from customers who describe it as good. However, the restaurant's inability to accommodate modifications may limit customer satisfaction for those with specific preferences." + }, + { + "name": "dessert", + "mention_count": 1, + "sentiment": 0.9, + "category": "dessert", + "related_reviews": [ + { + "review_index": 40, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + } + ], + "summary": "Customers are highly satisfied with the dessert offerings, describing them as delicious. The desserts contribute to the overall positive dining experience alongside the well-regarded drinks program." + }, + { + "name": "sharing plates", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 42, + "review_text": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!", + "sentiment_context": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!" + } + ], + "summary": "The sharing plates concept receives excellent customer feedback, with diners describing them as amazing. Customers love this downtown location specifically for the sharing plates experience, which appears to be a key differentiator." + }, + { + "name": "wood fired pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 42, + "review_text": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!", + "sentiment_context": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!" + } + ], + "summary": "The wood fired pizza receives outstanding customer praise, with diners expressing enthusiasm about how good it tastes. This item appears to be a standout feature that customers specifically love about the restaurant." + }, + { + "name": "broccolini", + "mention_count": 1, + "sentiment": 0.9, + "category": "side", + "related_reviews": [ + { + "review_index": 43, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Broccolini and meatballs were fantastic. Service was excellent" + } + ], + "summary": "The broccolini receives fantastic customer feedback and is praised alongside other menu items. Customers are highly satisfied with both the preparation and taste of this vegetable dish." + }, + { + "name": "meatballs", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 43, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Broccolini and meatballs were fantastic. Service was excellent" + } + ], + "summary": "Customers have a highly positive response to the meatballs, describing them as 'fantastic' when paired with broccolini. The dish appears to be a standout item that contributes to an excellent overall dining experience." + }, + { + "name": "cauliflower hummus", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + } + ], + "summary": "The cauliflower hummus receives exceptional praise from customers, with one reviewer noting it 'stole the show' during their visit. This appears to be a standout appetizer that significantly enhances the overall dining experience and menu selection." + }, + { + "name": "beef", + "mention_count": 1, + "sentiment": 0.8, + "category": "main", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + } + ], + "summary": "The beef dishes receive positive feedback from customers, though the review context suggests they performed well alongside other menu items. Customers view the beef options as solid choices that contribute to the restaurant's consistently good reputation." + }, + { + "name": "fish", + "mention_count": 1, + "sentiment": 0.8, + "category": "main", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + } + ], + "summary": "Fish dishes earn positive customer sentiment and are mentioned as part of the restaurant's reliable menu offerings. Customers appreciate the fish options as contributing to the overall quality dining experience at the restaurant." + }, + { + "name": "rigatoni", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 48, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)" + } + ], + "summary": "The rigatoni receives highly positive feedback, with customers describing it as 'very delicious' and expressing strong intent to return. This pasta dish appears to be a successful menu item that drives customer loyalty and repeat visits." + }, + { + "name": "japanese yam", + "mention_count": 1, + "sentiment": 0.6, + "category": "side", + "related_reviews": [ + { + "review_index": 57, + "review_text": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller", + "sentiment_context": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller" + } + ], + "summary": "While customers find the Japanese yam delicious, there's a concerning trend of portion sizes decreasing over time. This mixed feedback suggests the dish quality remains high, but portion consistency is becoming a customer satisfaction issue that needs attention." + }, + { + "name": "appetizers", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 58, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding." + } + ], + "summary": "Appetizers receive consistently positive feedback from customers, who describe them as 'delicious' and part of an overall great meal experience. The appetizer selection appears to be a strong menu category that contributes to outstanding service experiences." + }, + { + "name": "entrees", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 58, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding." + } + ], + "summary": "Entrees earn high praise from customers as part of excellent overall dining experiences. The main course offerings are consistently described as delicious and contribute to the restaurant's reputation for outstanding meals." + }, + { + "name": "sweet potatoes", + "mention_count": 1, + "sentiment": 0.9, + "category": "sides", + "related_reviews": [ + { + "review_index": 61, + "review_text": "Recommendation from a friend to go here and it did not disappoint. We were able to try a few things bc of the family style service which honestly, thank you. Stress free ordering since itโ€™s not the review of one dish you tried but 5 different dishes (sides, apps, and main). Sweet potatoes was by far the winner overall and could eat that every time.", + "sentiment_context": "Recommendation from a friend to go here and it did not disappoint. We were able to try a few things bc of the family style service which honestly, thank you. Stress free ordering since itโ€™s not the re" + } + ], + "summary": "The sweet potatoes are well-received by customers who appreciate the family-style service format that allows them to try multiple items. This dish appears to benefit from the restaurant's sharing-friendly approach and contributes to stress-free, enjoyable dining experiences." + }, + { + "name": "braised meatballs", + "mention_count": 1, + "sentiment": 0.8, + "category": "appetizers", + "related_reviews": [ + { + "review_index": 66, + "review_text": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely made some of our food choices from what looked good at the pass. Solid food and some fun cocktails. Highly recommend the braised meatballs and cable knit sweater cocktail.", + "sentiment_context": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely" + } + ], + "summary": "The braised meatballs are positively received, particularly in the chef's table setting where customers can observe the professional kitchen preparation. This dish appears to enhance special occasion dining experiences and adds to the interactive dining atmosphere." + }, + { + "name": "steak", + "mention_count": 1, + "sentiment": 0.9, + "category": "mains", + "related_reviews": [ + { + "review_index": 67, + "review_text": "Best steak and spaghetti I've tasted. Will come back", + "sentiment_context": "Best steak and spaghetti I've tasted. Will come back" + } + ], + "summary": "Customers are highly satisfied with the steak, describing it as the best they've tasted. The positive experience is strong enough to drive repeat visits, indicating excellent execution of this menu item." + }, + { + "name": "spaghetti", + "mention_count": 1, + "sentiment": 0.9, + "category": "pasta", + "related_reviews": [ + { + "review_index": 67, + "review_text": "Best steak and spaghetti I've tasted. Will come back", + "sentiment_context": "Best steak and spaghetti I've tasted. Will come back" + } + ], + "summary": "The spaghetti receives exceptional praise from customers who consider it among the best they've experienced. This dish creates a memorable impression that encourages customers to return to the restaurant." + }, + { + "name": "japanese potatoes", + "mention_count": 1, + "sentiment": 0.8, + "category": "sides", + "related_reviews": [ + { + "review_index": 70, + "review_text": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes but it was nice to try his recommendations such as the Mushroom, lemon pizza. Wonderful restaurant, great staff, awesome vibe!", + "sentiment_context": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes" + } + ], + "summary": "The Japanese potatoes have earned a place as a customer favorite, with repeat diners specifically requesting this dish. The positive sentiment suggests this item has strong appeal and generates customer loyalty." + }, + { + "name": "mushroom lemon pizza", + "mention_count": 1, + "sentiment": 0.8, + "category": "pizza", + "related_reviews": [ + { + "review_index": 70, + "review_text": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes but it was nice to try his recommendations such as the Mushroom, lemon pizza. Wonderful restaurant, great staff, awesome vibe!", + "sentiment_context": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes" + } + ], + "summary": "While mentioned as part of a positive dining experience, specific feedback on the mushroom lemon pizza is limited. The item appears to be well-received based on the overall positive context of the visit." + }, + { + "name": "lobster pasta", + "mention_count": 1, + "sentiment": 0.3, + "category": "pasta", + "related_reviews": [ + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "The lobster pasta fails to impress customers, with feedback indicating it doesn't deliver exceptional taste or value. This dish appears to be underperforming compared to customer expectations for the restaurant's price point." + }, + { + "name": "mushroom pizza", + "mention_count": 1, + "sentiment": 0.7, + "category": "pizza", + "related_reviews": [ + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "Customer feedback on the mushroom pizza is lukewarm, describing it as 'good' but not outstanding. The dish meets basic expectations but doesn't create a memorable or impressive dining experience." + }, + { + "name": "prawns in butter", + "mention_count": 1, + "sentiment": 0.7, + "category": "seafood", + "related_reviews": [ + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "The prawns in butter receive moderate feedback, with customers finding the dish acceptable but not exceptional. While the quality is adequate, it doesn't stand out as a highlight of the dining experience." + }, + { + "name": "cauliflower", + "mention_count": 1, + "sentiment": 0.7, + "category": "sides", + "related_reviews": [ + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "Customer response to the cauliflower is neutral to positive, describing it as good but not remarkable. The dish performs adequately but doesn't generate strong enthusiasm or memorable impressions." + }, + { + "name": "seared king salmon", + "mention_count": 1, + "sentiment": 0.9, + "category": "seafood", + "related_reviews": [ + { + "review_index": 81, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + } + ], + "summary": "The seared king salmon receives excellent reviews and contributes to amazing dining experiences for customers. This dish appears to meet high standards and impresses even diners accustomed to quality restaurants in other cities." + }, + { + "name": "handmade gemelli", + "mention_count": 1, + "sentiment": 0.9, + "category": "pasta", + "related_reviews": [ + { + "review_index": 81, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + } + ], + "summary": "The handmade gemelli is highly praised and contributes to exceptional dining experiences that satisfy discerning customers. This pasta dish appears to showcase the restaurant's culinary skills and creates positive lasting impressions." + }, + { + "name": "roasted brussels sprouts", + "mention_count": 1, + "sentiment": 0.9, + "category": "vegetables", + "related_reviews": [ + { + "review_index": 81, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + } + ], + "summary": "Customers have a highly positive response to the roasted brussels sprouts, with the dish contributing to an amazing dining experience. Guests from Montreal, who are accustomed to great restaurants, specifically enjoyed this item as part of their overall excellent meal." + }, + { + "name": "wood-fired pizza", + "mention_count": 1, + "sentiment": 0.95, + "category": "pizza", + "related_reviews": [ + { + "review_index": 88, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + } + ], + "summary": "The wood-fired pizza receives exceptional customer praise and is considered part of an exquisite food offering that exceeds expectations. This item contributes significantly to creating the perfect dining experience for visitors." + }, + { + "name": "corn ribs", + "mention_count": 1, + "sentiment": 0.9, + "category": "vegetables", + "related_reviews": [ + { + "review_index": 90, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + } + ], + "summary": "Customers identify corn ribs as a clear hit on the menu, praising them alongside the pizzas as standout dishes. The item receives strong positive feedback and is specifically called out as one of the best performers during the dining experience." + }, + { + "name": "kale salad", + "mention_count": 1, + "sentiment": 0.9, + "category": "salad", + "related_reviews": [ + { + "review_index": 96, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "The kale salad receives excellent customer feedback and is praised as one of the standout starter options. Customers specifically highlight this dish as excellent, contributing to a strong positive impression of the appetizer selection." + }, + { + "name": "nightingale focaccia", + "mention_count": 1, + "sentiment": 0.9, + "category": "bread", + "related_reviews": [ + { + "review_index": 96, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "The signature Nightingale focaccia is receiving excellent customer reviews as a starter option. Guests specifically praise this bread offering as excellent, making it a strong performer in the appetizer category." + }, + { + "name": "capuletti", + "mention_count": 1, + "sentiment": 0.4, + "category": "pasta", + "related_reviews": [ + { + "review_index": 96, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "The capuletti is receiving mixed to negative feedback from customers, with diners describing it as 'just so so' compared to other menu items. Customers specifically cite texture issues, noting the dish is chewy and appears to be undercooked, which significantly impacts the dining experience." + }, + { + "name": "cakes", + "mention_count": 1, + "sentiment": 0.8, + "category": "dessert", + "related_reviews": [ + { + "review_index": 93, + "review_text": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary.", + "sentiment_context": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary." + } + ], + "summary": "Customers express strong satisfaction with the cake offerings, particularly appreciating the excellent service touches like lit candles for special occasions. The dessert contributes positively to anniversary celebrations and special dining experiences." + }, + { + "name": "peach cheesecake", + "mention_count": 1, + "sentiment": 1.0, + "category": "dessert", + "related_reviews": [ + { + "review_index": 99, + "review_text": "Fantastic birthday dinner for 5 girls. We shared so many delicious things. As always, the desserts really stood out as incredible. My friend said the peach cheesecake was the best dessert sheโ€™d ever eaten.", + "sentiment_context": "Fantastic birthday dinner for 5 girls. We shared so many delicious things. As always, the desserts really stood out as incredible. My friend said the peach cheesecake was the best dessert sheโ€™d ever e" + } + ], + "summary": "The peach cheesecake receives outstanding customer acclaim, with one diner calling it the best dessert she'd ever eaten. This dessert item stands out as incredible among the menu offerings and contributes significantly to memorable birthday celebrations." + } + ], + "drinks": [ + { + "name": "drinks", + "mention_count": 4, + "sentiment": 0.8500000000000001, + "category": "beverages", + "related_reviews": [ + { + "review_index": 25, + "review_text": "We had Great time! The food hit the mark the drinks were fabulous.", + "sentiment_context": "We had Great time! The food hit the mark the drinks were fabulous." + }, + { + "review_index": 36, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + }, + { + "review_index": 40, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + }, + { + "review_index": 58, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding." + } + ], + "summary": "Customers consistently praise the drink program with highly positive feedback across multiple visits. The drinks are described as 'fabulous' and 'great' with one customer noting they were 'not bad' but still acceptable, indicating strong overall satisfaction with beverage quality and execution." + }, + { + "name": "wine", + "mention_count": 4, + "sentiment": 0.875, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 28, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list" + }, + { + "review_index": 56, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at" + }, + { + "review_index": 88, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 92, + "review_text": "This was the absolute most fun Iโ€™ve had on a dinner date in my entire life thus far. The food was delicious, and they were able to point me towards the perfect wine for my evening. I look forward to coming back the next time Iโ€™m in town.", + "sentiment_context": "This was the absolute most fun Iโ€™ve had on a dinner date in my entire life thus far. The food was delicious, and they were able to point me towards the perfect wine for my evening. I look forward to c" + } + ], + "summary": "The wine program receives excellent customer feedback, with particular praise for the 'amazing wine list' and staff's ability to recommend perfect wine pairings. Customers appreciate the wine selection as part of their overall exceptional dining experience, though one mention suggests the wine service context during rushed service." + }, + { + "name": "cocktails", + "mention_count": 3, + "sentiment": 0.8500000000000001, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + }, + { + "review_index": 54, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + }, + { + "review_index": 66, + "review_text": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely made some of our food choices from what looked good at the pass. Solid food and some fun cocktails. Highly recommend the braised meatballs and cable knit sweater cocktail.", + "sentiment_context": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely" + } + ], + "summary": "Cocktails receive strong positive reviews from customers who highlight them as 'top notch' and part of great solo dining experiences. The cocktail program is praised alongside the food quality and ambience, with customers specifically noting both cocktails and mocktails as excellent accompaniments to the family-style dining experience." + }, + { + "name": "local bc cider", + "mention_count": 1, + "sentiment": 0.95, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "The local BC cider receives exceptional praise from a customer who described it as having a 'clean' quality with an enthusiastic 'wow' reaction. This single mention suggests the local beverage selection makes a strong positive impression as part of the overall 5-star food and drink experience." + }, + { + "name": "mocktails", + "mention_count": 1, + "sentiment": 0.9, + "category": "non-alcohol", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Mocktails receive excellent feedback as part of the broader drink program, with customers praising them alongside cocktails as 'fantastic' accompaniments to the dining experience. The positive mention indicates strong execution of non-alcoholic beverage options that complement the family-style menu offerings." + }, + { + "name": "sprite", + "mention_count": 1, + "sentiment": 0.2, + "category": "soft drinks", + "related_reviews": [ + { + "review_index": 29, + "review_text": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my" + } + ], + "summary": "A customer expressed dissatisfaction with sprite service, specifically mentioning disappointment about not receiving refills during their daughter's birthday celebration. This negative experience appears connected to broader service issues during what should have been a special occasion for a repeat customer." + }, + { + "name": "cable knit sweater cocktail", + "mention_count": 1, + "sentiment": 0.8, + "category": "cocktails", + "related_reviews": [ + { + "review_index": 66, + "review_text": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely made some of our food choices from what looked good at the pass. Solid food and some fun cocktails. Highly recommend the braised meatballs and cable knit sweater cocktail.", + "sentiment_context": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely" + } + ], + "summary": "This specialty cocktail was mentioned positively in the context of an anniversary celebration at the chef's table. The drink appears to be well-received as part of the intimate dining experience, though limited feedback makes it difficult to assess broader customer opinion." + }, + { + "name": "local wines", + "mention_count": 1, + "sentiment": 0.6, + "category": "wine", + "related_reviews": [ + { + "review_index": 74, + "review_text": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a better experience - i would only come back if they could guarantee a downstairs table - our table was upstairs and its not as good & really noisy.", + "sentiment_context": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a" + } + ], + "summary": "While customers appreciate the showcase of local wines, there's feedback suggesting the local wine selection could be expanded on the menu. The positive sentiment indicates customers value local wine options but see opportunity for greater representation of regional selections." + }, + { + "name": "pop", + "mention_count": 1, + "sentiment": 0.2, + "category": "soft drink", + "related_reviews": [ + { + "review_index": 98, + "review_text": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes after sitting down, for our drink order to be taken. At that point we had already decided on what we would be eating aswell, so ordered food at the same time. The server did not check up on us, maybe it was because only one alcoholic beverage was ordered? He continued to continuously check up on the table next to us that was ordering multiple beverages and he was also checking up on other tables. Luckily everything with our food was good, but it felt very discriminating how other tables were checked up on, but not ours. Also, this is the first restaurant that I have been to that charges for refills on pop.", + "sentiment_context": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes af" + } + ], + "summary": "Soft drink service received negative feedback related to poor service timing, with a customer waiting 20 minutes after requesting time to decide on drinks. This suggests potential service workflow issues that impact even basic beverage orders during busy periods." + } + ], + "total_extracted": 67 + }, + "aspect_analysis": { + "aspects": [ + { + "name": "service quality", + "mention_count": 51, + "sentiment": 0.8125, + "description": "Staff attentiveness and professionalism", + "related_reviews": [ + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 7, + "review_text": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty", + "sentiment_context": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty" + }, + { + "review_index": 9, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 11, + "review_text": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and instead of seating her or at least welcoming her to wait at the table, the hostess questioned whether all six people were still coming. Since she wasnโ€™t the one who made the reservation, she didnโ€™t know, and because of that, they refused to seat her until the rest of us arrived. It felt odd and unaccommodating. The entire purpose of making a reservation is to ensure you have a table, so it was surprising that they wouldnโ€™t let one member of the party be seated. What made the situation even more uncomfortable was that after refusing to seat her, the two staff members at the host stand began speaking to each other in another language about the situation, which came across as unprofessional and dismissive. The second issue happened at the end of the evening while we were paying. We explained...", + "sentiment_context": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and in" + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 20, + "review_text": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service.", + "sentiment_context": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service." + }, + { + "review_index": 22, + "review_text": "Our server Garin was exceptional. He went above and beyond to make our experience super.", + "sentiment_context": "Our server Garin was exceptional. He went above and beyond to make our experience super." + }, + { + "review_index": 23, + "review_text": "Everything we order was outstanding, wonderful service", + "sentiment_context": "Everything we order was outstanding, wonderful service" + }, + { + "review_index": 24, + "review_text": "Amazing as always. Our server was excellent! Always love coming here.", + "sentiment_context": "Amazing as always. Our server was excellent! Always love coming here." + }, + { + "review_index": 28, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list" + }, + { + "review_index": 30, + "review_text": "Entertained business visitors. Service and food were wonderful.", + "sentiment_context": "Entertained business visitors. Service and food were wonderful." + }, + { + "review_index": 31, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + }, + { + "review_index": 33, + "review_text": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning.", + "sentiment_context": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning." + }, + { + "review_index": 39, + "review_text": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. The venue was gorgeous, casual and elegant at the same time.", + "sentiment_context": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. Th" + }, + { + "review_index": 40, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + }, + { + "review_index": 41, + "review_text": "The food was delicious and the service impeccable. We'll be back.", + "sentiment_context": "The food was delicious and the service impeccable. We'll be back." + }, + { + "review_index": 43, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Broccolini and meatballs were fantastic. Service was excellent" + }, + { + "review_index": 44, + "review_text": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience.", + "sentiment_context": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience." + }, + { + "review_index": 46, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room." + }, + { + "review_index": 47, + "review_text": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very helpful, attentive and the food quality was beyond our expectations.", + "sentiment_context": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very help" + }, + { + "review_index": 48, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)" + }, + { + "review_index": 49, + "review_text": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!", + "sentiment_context": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!" + }, + { + "review_index": 51, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!" + }, + { + "review_index": 52, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly." + }, + { + "review_index": 58, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding." + }, + { + "review_index": 60, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + }, + { + "review_index": 63, + "review_text": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding.", + "sentiment_context": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding." + }, + { + "review_index": 64, + "review_text": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table it was really fun watching them prepare the food! Which was delicious! Highly recommend!", + "sentiment_context": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table i" + }, + { + "review_index": 65, + "review_text": "Awesome experience and service perfect. We will go back for sure .", + "sentiment_context": "Awesome experience and service perfect. We will go back for sure ." + }, + { + "review_index": 68, + "review_text": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting to witness and fun but you can definitely feel the heat coming from the kitchen. I thought the heat was nice after walking there during a fall night but my significant other runs warm and thought it was a little warm.", + "sentiment_context": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting" + }, + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + }, + { + "review_index": 76, + "review_text": "I brought my parents here for lunch hoping for a pleasant experience, but unfortunately the service was deeply disappointing. Our waitressโ€”with long pink plastic nails and appearing to be of African descentโ€”was inattentive and dismissive throughout. She never once checked in on us during the meal, yet we watched her engage with other tables multiple times. It felt like we were deliberately ignored. When we asked basic questions about the menu, her responses were condescending and unhelpful, which made my parents uncomfortable and frankly, embarrassed. We tried to remain patient, but the lack of courtesy and care was hard to ignore. Itโ€™s unfortunate because the food was decent, but the service completely overshadowed the meal. I rarely leave negative reviews, but this felt necessary. Hospitality mattersโ€”especially when families are trying to enjoy time together.", + "sentiment_context": "I brought my parents here for lunch hoping for a pleasant experience, but unfortunately the service was deeply disappointing. Our waitressโ€”with long pink plastic nails and appearing to be of African d" + }, + { + "review_index": 77, + "review_text": "From the service to the food our dining experience was top notch.", + "sentiment_context": "From the service to the food our dining experience was top notch." + }, + { + "review_index": 78, + "review_text": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service.", + "sentiment_context": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service." + }, + { + "review_index": 79, + "review_text": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful.", + "sentiment_context": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful." + }, + { + "review_index": 80, + "review_text": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again.", + "sentiment_context": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again." + }, + { + "review_index": 81, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + }, + { + "review_index": 82, + "review_text": "Loved the meal and the service. Will definitely come back.", + "sentiment_context": "Loved the meal and the service. Will definitely come back." + }, + { + "review_index": 83, + "review_text": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!", + "sentiment_context": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!" + }, + { + "review_index": 84, + "review_text": "Wonderful! Would totally recommend it. Food and services are 5 star!", + "sentiment_context": "Wonderful! Would totally recommend it. Food and services are 5 star!" + }, + { + "review_index": 86, + "review_text": "Exceptional service as always! My friends and I come here every year for my birthday and itโ€™s always an amazing time. Thank you guys once again!", + "sentiment_context": "Exceptional service as always! My friends and I come here every year for my birthday and itโ€™s always an amazing time. Thank you guys once again!" + }, + { + "review_index": 87, + "review_text": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night, we will be back for sure!", + "sentiment_context": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night" + }, + { + "review_index": 89, + "review_text": "I have a severe but allergy, and our server took the time to write directly on a menu and outline all food that had nuts or seeds, and what could be modified to be without nuts, and what couldnโ€™t. Absolutely incredible, I always have a great time here", + "sentiment_context": "I have a severe but allergy, and our server took the time to write directly on a menu and outline all food that had nuts or seeds, and what could be modified to be without nuts, and what couldnโ€™t. Abs" + }, + { + "review_index": 93, + "review_text": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary.", + "sentiment_context": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary." + }, + { + "review_index": 95, + "review_text": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak.", + "sentiment_context": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak." + }, + { + "review_index": 97, + "review_text": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was good. The drinks were also really good and great prices for happy hour! Our server was fantastic and went above and beyond to work with my sister and her many allergies which was very appreciated. Thank you!", + "sentiment_context": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was go" + }, + { + "review_index": 98, + "review_text": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes after sitting down, for our drink order to be taken. At that point we had already decided on what we would be eating aswell, so ordered food at the same time. The server did not check up on us, maybe it was because only one alcoholic beverage was ordered? He continued to continuously check up on the table next to us that was ordering multiple beverages and he was also checking up on other tables. Luckily everything with our food was good, but it felt very discriminating how other tables were checked up on, but not ours. Also, this is the first restaurant that I have been to that charges for refills on pop.", + "sentiment_context": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes af" + } + ], + "summary": "Customers consistently praise Nightingale's service quality, with many highlighting specific servers like Oscar, Brandon, Garin, and Elana for their exceptional attention, knowledge, and personalized recommendations. The service is frequently described as \"impeccable,\" \"outstanding,\" and \"wonderful,\" with staff demonstrating strong attention to dietary restrictions and special occasions. However, a few isolated incidents mention slow response times and less warm interactions, though these are vastly outweighed by positive experiences." + }, + { + "name": "food quality", + "mention_count": 45, + "sentiment": 0.8500000000000001, + "description": "Taste and overall food experience", + "related_reviews": [ + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 9, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 18, + "review_text": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure.", + "sentiment_context": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure." + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + }, + { + "review_index": 20, + "review_text": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service.", + "sentiment_context": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service." + }, + { + "review_index": 21, + "review_text": "Very cool place to enjoy a date. Trendy, comfortable, friendly with a great menu and tasty eats. Would go back again and again.", + "sentiment_context": "Very cool place to enjoy a date. Trendy, comfortable, friendly with a great menu and tasty eats. Would go back again and again." + }, + { + "review_index": 23, + "review_text": "Everything we order was outstanding, wonderful service", + "sentiment_context": "Everything we order was outstanding, wonderful service" + }, + { + "review_index": 25, + "review_text": "We had Great time! The food hit the mark the drinks were fabulous.", + "sentiment_context": "We had Great time! The food hit the mark the drinks were fabulous." + }, + { + "review_index": 27, + "review_text": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share.", + "sentiment_context": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share." + }, + { + "review_index": 31, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + }, + { + "review_index": 33, + "review_text": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning.", + "sentiment_context": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning." + }, + { + "review_index": 35, + "review_text": "Some of the best food Iโ€™ve ever had. The entrees are designed to be shared and it makes for an amazing experience.", + "sentiment_context": "Some of the best food Iโ€™ve ever had. The entrees are designed to be shared and it makes for an amazing experience." + }, + { + "review_index": 41, + "review_text": "The food was delicious and the service impeccable. We'll be back.", + "sentiment_context": "The food was delicious and the service impeccable. We'll be back." + }, + { + "review_index": 42, + "review_text": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!", + "sentiment_context": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!" + }, + { + "review_index": 46, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room." + }, + { + "review_index": 47, + "review_text": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very helpful, attentive and the food quality was beyond our expectations.", + "sentiment_context": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very help" + }, + { + "review_index": 48, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)" + }, + { + "review_index": 49, + "review_text": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!", + "sentiment_context": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!" + }, + { + "review_index": 50, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation." + }, + { + "review_index": 51, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!" + }, + { + "review_index": 52, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly." + }, + { + "review_index": 54, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + }, + { + "review_index": 58, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding." + }, + { + "review_index": 59, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!" + }, + { + "review_index": 62, + "review_text": "During our short vacation to Vancouver we visited this spot twice. It was just that good. Every single dish we ate was spectacular. And the staff was so knowledgeable and kind.", + "sentiment_context": "During our short vacation to Vancouver we visited this spot twice. It was just that good. Every single dish we ate was spectacular. And the staff was so knowledgeable and kind." + }, + { + "review_index": 63, + "review_text": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding.", + "sentiment_context": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding." + }, + { + "review_index": 64, + "review_text": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table it was really fun watching them prepare the food! Which was delicious! Highly recommend!", + "sentiment_context": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table i" + }, + { + "review_index": 68, + "review_text": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting to witness and fun but you can definitely feel the heat coming from the kitchen. I thought the heat was nice after walking there during a fall night but my significant other runs warm and thought it was a little warm.", + "sentiment_context": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting" + }, + { + "review_index": 69, + "review_text": "Amazing food, and the timing of dishes was impeccable!!", + "sentiment_context": "Amazing food, and the timing of dishes was impeccable!!" + }, + { + "review_index": 73, + "review_text": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!", + "sentiment_context": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!" + }, + { + "review_index": 75, + "review_text": "The most amazing meal I have ever had. From start to finish it was perfection. It was also my birthday dinner and they went out of their way to make it special. The food was amazing and so was the service. Canโ€™t wait to come back.", + "sentiment_context": "The most amazing meal I have ever had. From start to finish it was perfection. It was also my birthday dinner and they went out of their way to make it special. The food was amazing and so was the ser" + }, + { + "review_index": 79, + "review_text": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful.", + "sentiment_context": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful." + }, + { + "review_index": 80, + "review_text": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again.", + "sentiment_context": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again." + }, + { + "review_index": 81, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + }, + { + "review_index": 82, + "review_text": "Loved the meal and the service. Will definitely come back.", + "sentiment_context": "Loved the meal and the service. Will definitely come back." + }, + { + "review_index": 83, + "review_text": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!", + "sentiment_context": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!" + }, + { + "review_index": 84, + "review_text": "Wonderful! Would totally recommend it. Food and services are 5 star!", + "sentiment_context": "Wonderful! Would totally recommend it. Food and services are 5 star!" + }, + { + "review_index": 85, + "review_text": "We sat at Chefโ€™s Table. It was more peaceful than sitting in the general eating area. Food was amazing as aways.", + "sentiment_context": "We sat at Chefโ€™s Table. It was more peaceful than sitting in the general eating area. Food was amazing as aways." + }, + { + "review_index": 87, + "review_text": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night, we will be back for sure!", + "sentiment_context": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night" + }, + { + "review_index": 88, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 90, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + }, + { + "review_index": 92, + "review_text": "This was the absolute most fun Iโ€™ve had on a dinner date in my entire life thus far. The food was delicious, and they were able to point me towards the perfect wine for my evening. I look forward to coming back the next time Iโ€™m in town.", + "sentiment_context": "This was the absolute most fun Iโ€™ve had on a dinner date in my entire life thus far. The food was delicious, and they were able to point me towards the perfect wine for my evening. I look forward to c" + }, + { + "review_index": 98, + "review_text": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes after sitting down, for our drink order to be taken. At that point we had already decided on what we would be eating aswell, so ordered food at the same time. The server did not check up on us, maybe it was because only one alcoholic beverage was ordered? He continued to continuously check up on the table next to us that was ordering multiple beverages and he was also checking up on other tables. Luckily everything with our food was good, but it felt very discriminating how other tables were checked up on, but not ours. Also, this is the first restaurant that I have been to that charges for refills on pop.", + "sentiment_context": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes af" + } + ], + "summary": "Food quality receives overwhelmingly positive feedback, with customers describing dishes as \"outstanding,\" \"spectacular,\" and \"divine,\" particularly praising the wood-fired pizzas, sharing plates concept, and overall flavor profiles. Many guests specifically mention the freshness, presentation, and variety of options, with some calling it \"one of the most flavorful meals\" they've ever had. The shared plate format is consistently appreciated, allowing diners to sample multiple dishes and creating an engaging dining experience." + }, + { + "name": "ambience", + "mention_count": 14, + "sentiment": 0.8, + "description": "Restaurant atmosphere and environment", + "related_reviews": [ + { + "review_index": 20, + "review_text": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service.", + "sentiment_context": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service." + }, + { + "review_index": 21, + "review_text": "Very cool place to enjoy a date. Trendy, comfortable, friendly with a great menu and tasty eats. Would go back again and again.", + "sentiment_context": "Very cool place to enjoy a date. Trendy, comfortable, friendly with a great menu and tasty eats. Would go back again and again." + }, + { + "review_index": 31, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + }, + { + "review_index": 39, + "review_text": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. The venue was gorgeous, casual and elegant at the same time.", + "sentiment_context": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. Th" + }, + { + "review_index": 52, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly." + }, + { + "review_index": 55, + "review_text": "Celebrated our anniversary at Nightingale, we loved the ambiance, the food and the service ! Will definitely return!", + "sentiment_context": "Celebrated our anniversary at Nightingale, we loved the ambiance, the food and the service ! Will definitely return!" + }, + { + "review_index": 60, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + }, + { + "review_index": 70, + "review_text": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes but it was nice to try his recommendations such as the Mushroom, lemon pizza. Wonderful restaurant, great staff, awesome vibe!", + "sentiment_context": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes" + }, + { + "review_index": 73, + "review_text": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!", + "sentiment_context": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!" + }, + { + "review_index": 74, + "review_text": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a better experience - i would only come back if they could guarantee a downstairs table - our table was upstairs and its not as good & really noisy.", + "sentiment_context": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a" + }, + { + "review_index": 80, + "review_text": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again.", + "sentiment_context": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again." + }, + { + "review_index": 90, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + }, + { + "review_index": 91, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + }, + { + "review_index": 95, + "review_text": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak.", + "sentiment_context": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak." + } + ], + "summary": "The ambience receives strong positive feedback, with customers appreciating the \"lively, busy vibe\" in a \"lovely old building\" featuring \"fresh, crisp and beautiful\" interior decoration. Guests describe the space as \"trendy, comfortable\" and \"upscale\" with good energy, though several mention that music can be \"a bit loud and clubby\" at times. The upstairs dining room is particularly praised for its gorgeous setting, making it ideal for special occasions." + }, + { + "name": "atmosphere", + "mention_count": 6, + "sentiment": 0.875, + "description": "Dining environment feel", + "related_reviews": [ + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 44, + "review_text": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience.", + "sentiment_context": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience." + }, + { + "review_index": 53, + "review_text": "Wonderful time, always fantastic food, service and atmosphere.", + "sentiment_context": "Wonderful time, always fantastic food, service and atmosphere." + }, + { + "review_index": 54, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + }, + { + "review_index": 59, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!" + } + ], + "summary": "Customers consistently praise the atmosphere as \"fantastic,\" \"outstanding,\" and \"perfect,\" contributing significantly to special celebrations and memorable dining experiences. The atmosphere is described as having great energy and vibes that enhance the overall dining experience. Multiple guests specifically credit the atmosphere as a key factor in making their evenings exceptional." + }, + { + "name": "value for money", + "mention_count": 6, + "sentiment": 0.7125, + "description": "Price relative to portion and quality", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 59, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!" + }, + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + }, + { + "review_index": 78, + "review_text": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service.", + "sentiment_context": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service." + }, + { + "review_index": 91, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + }, + { + "review_index": 97, + "review_text": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was good. The drinks were also really good and great prices for happy hour! Our server was fantastic and went above and beyond to work with my sister and her many allergies which was very appreciated. Thank you!", + "sentiment_context": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was go" + } + ], + "summary": "Value perceptions are mixed, with some customers finding portions small relative to pricing, while others praise the restaurant as offering \"great value\" especially during happy hour. Several guests note that while prices are high, the quality justifies the cost, though some suggest better value can be found elsewhere. The sharing plate format is seen as adding value by allowing guests to sample multiple dishes." + }, + { + "name": "ambiance", + "mention_count": 5, + "sentiment": 0.85, + "description": "Overall atmosphere and vibe", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + } + ], + "summary": "The ambiance consistently receives high praise for being \"incredible,\" \"warm,\" and \"inviting\" with cozy lighting and great energy that makes guests feel comfortable and welcome. Customers appreciate the beautiful dรฉcor and warm atmosphere that enhances their dining experience. The ambiance is frequently cited as a key reason for return visits and contributes to the overall special dining experience." + }, + { + "name": "noise level", + "mention_count": 5, + "sentiment": 0.275, + "description": "Restaurant sound environment", + "related_reviews": [ + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 50, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation." + }, + { + "review_index": 51, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!" + }, + { + "review_index": 74, + "review_text": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a better experience - i would only come back if they could guarantee a downstairs table - our table was upstairs and its not as good & really noisy.", + "sentiment_context": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a" + }, + { + "review_index": 95, + "review_text": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak.", + "sentiment_context": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak." + } + ], + "summary": "Noise level is a consistent concern among customers, with multiple guests noting that the restaurant is \"very loud\" and makes conversation difficult. Several reviews specifically mention that music volume and overall noise levels interfere with the ability to hear each other speak during meals. While some appreciate the energetic atmosphere, many suggest requesting downstairs seating for a quieter experience." + }, + { + "name": "portion size", + "mention_count": 4, + "sentiment": 0.45000000000000007, + "description": "Amount of food served", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 27, + "review_text": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share.", + "sentiment_context": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share." + }, + { + "review_index": 35, + "review_text": "Some of the best food Iโ€™ve ever had. The entrees are designed to be shared and it makes for an amazing experience.", + "sentiment_context": "Some of the best food Iโ€™ve ever had. The entrees are designed to be shared and it makes for an amazing experience." + }, + { + "review_index": 57, + "review_text": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller", + "sentiment_context": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller" + } + ], + "summary": "Portion size feedback is mixed, with some customers finding servings appropriately sized for sharing while others feel portions are too small for the price point. The sharing plate concept is generally well-received, with guests appreciating the \"right size to share\" format. However, some regular customers note that certain dishes appear to be getting smaller over time, affecting perceived value." + }, + { + "name": "service speed", + "mention_count": 4, + "sentiment": 0.55, + "description": "How quickly food arrives", + "related_reviews": [ + { + "review_index": 40, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + }, + { + "review_index": 60, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + }, + { + "review_index": 69, + "review_text": "Amazing food, and the timing of dishes was impeccable!!", + "sentiment_context": "Amazing food, and the timing of dishes was impeccable!!" + }, + { + "review_index": 98, + "review_text": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes after sitting down, for our drink order to be taken. At that point we had already decided on what we would be eating aswell, so ordered food at the same time. The server did not check up on us, maybe it was because only one alcoholic beverage was ordered? He continued to continuously check up on the table next to us that was ordering multiple beverages and he was also checking up on other tables. Luckily everything with our food was good, but it felt very discriminating how other tables were checked up on, but not ours. Also, this is the first restaurant that I have been to that charges for refills on pop.", + "sentiment_context": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes af" + } + ], + "summary": "Service speed receives generally positive feedback, with many customers noting that food comes out \"fast\" and \"hot\" with \"impeccable\" timing. The restaurant appears well-staffed and efficient in most cases. However, there are isolated incidents of significantly slow service, including one mention of a 20-minute wait just to take a drink order." + }, + { + "name": "food presentation", + "mention_count": 3, + "sentiment": 0.75, + "description": "Visual appeal of dishes", + "related_reviews": [ + { + "review_index": 33, + "review_text": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning.", + "sentiment_context": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning." + }, + { + "review_index": 60, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + }, + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "Food presentation receives positive feedback, with dishes described as \"stunning\" and visually appealing. Customers appreciate the professional presentation quality that matches the upscale dining experience. While presentation is generally well-regarded, some guests note that while food looks good, it doesn't always exceed expectations for the price point." + }, + { + "name": "chef's table experience", + "mention_count": 3, + "sentiment": 0.8, + "description": "Special seating with kitchen view", + "related_reviews": [ + { + "review_index": 64, + "review_text": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table it was really fun watching them prepare the food! Which was delicious! Highly recommend!", + "sentiment_context": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table i" + }, + { + "review_index": 66, + "review_text": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely made some of our food choices from what looked good at the pass. Solid food and some fun cocktails. Highly recommend the braised meatballs and cable knit sweater cocktail.", + "sentiment_context": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely" + }, + { + "review_index": 68, + "review_text": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting to witness and fun but you can definitely feel the heat coming from the kitchen. I thought the heat was nice after walking there during a fall night but my significant other runs warm and thought it was a little warm.", + "sentiment_context": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting" + } + ], + "summary": "Customers consistently praise the chef's table as an exceptional experience for special celebrations like anniversaries and birthdays. They highlight the intimate setting, professional kitchen views, attentive staff care, and describe it as 'fun' and 'interesting' with amazing service and outstanding food quality." + }, + { + "name": "music volume", + "mention_count": 2, + "sentiment": 0.4, + "description": "Sound level affecting conversation", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "While customers express overall love for the Nightingale experience and beautiful ambiance, there appear to be some concerns about music volume levels affecting the dining atmosphere. The sentiment suggests this is a minor issue within an otherwise positive experience." + }, + { + "name": "sharing concept", + "mention_count": 2, + "sentiment": 0.9, + "description": "Family style dining approach", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customers are highly enthusiastic about the family-style sharing concept, describing it as 'refreshing' and impressive. They appreciate how the shared plates create diverse flavor combinations and enhance the overall dining experience, with many expressing eagerness to return." + }, + { + "name": "menu flexibility", + "mention_count": 2, + "sentiment": 0.1, + "description": "Ability to modify dishes", + "related_reviews": [ + { + "review_index": 34, + "review_text": "Disclosure: The restaurant has a very strict policy around modifications of dishes, they refuse to modify any dish. We understood this before we came in. One of our party has an allergy to chilli, peppers and paprika, and we asked for a breakdown of what dishes she could have...the server (fantastic) quickly had this done and returned with a marked up menu. There were very few dishes that remained that were ok for her. Many of the dishes here come with a drizzle, a sauce or a dressing, which contain the allergy ingredient(s). We asked whether these sauces or sprinkles could be left to the side in a separate dish, but this was refused, meaning that she could only order 2 of the salads, and a couple of other dishes, most of which were not to her taste. We feel that this complete lack of any flexibility (putting a sauce on the side rather than all over the dish is not a crazy modification, and is not normally an issue in other restaurants!) is very over the top and shows an unyielding ...", + "sentiment_context": "Disclosure: The restaurant has a very strict policy around modifications of dishes, they refuse to modify any dish. We understood this before we came in. One of our party has an allergy to chilli, pep" + }, + { + "review_index": 36, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + } + ], + "summary": "Customers report significant frustration with the restaurant's strict no-modification policy for dishes. This inflexibility creates challenges for diners with allergies or preferences, with the policy being described as problematic even when customers understand it beforehand." + }, + { + "name": "attentiveness", + "mention_count": 2, + "sentiment": 0.3, + "description": "Server attention to customers", + "related_reviews": [ + { + "review_index": 29, + "review_text": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my" + }, + { + "review_index": 36, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + } + ], + "summary": "Service attentiveness receives mixed feedback, with some customers feeling neglected during special occasions and experiencing issues like lack of drink refills. The sentiment suggests inconsistent attention to customer needs, particularly for repeat visitors with high expectations." + }, + { + "name": "service timing", + "mention_count": 2, + "sentiment": 0.3, + "description": "Timing and pacing of service", + "related_reviews": [ + { + "review_index": 56, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at" + } + ], + "summary": "Customers express concern about rushed service pacing, specifically mentioning receiving checks before requesting them while still enjoying wine and food arriving too quickly. The timing issues detract from what customers describe as otherwise amazing food quality." + }, + { + "name": "special occasion recognition", + "mention_count": 2, + "sentiment": 0.3, + "description": "Acknowledgment of celebrations", + "related_reviews": [ + { + "review_index": 72, + "review_text": "Great place, but our anniversary celebration was marred by the lack of expected acknowledgement. So sad.", + "sentiment_context": "Great place, but our anniversary celebration was marred by the lack of expected acknowledgement. So sad." + }, + { + "review_index": 75, + "review_text": "The most amazing meal I have ever had. From start to finish it was perfection. It was also my birthday dinner and they went out of their way to make it special. The food was amazing and so was the service. Canโ€™t wait to come back.", + "sentiment_context": "The most amazing meal I have ever had. From start to finish it was perfection. It was also my birthday dinner and they went out of their way to make it special. The food was amazing and so was the ser" + } + ], + "summary": "Recognition of special occasions is inconsistent, creating mixed customer experiences. While some customers report exceptional birthday celebrations with staff going 'out of their way,' others feel disappointed by the complete lack of acknowledgment for anniversaries." + }, + { + "name": "allergy accommodation", + "mention_count": 2, + "sentiment": 0.95, + "description": "Staff handling of dietary restrictions", + "related_reviews": [ + { + "review_index": 89, + "review_text": "I have a severe but allergy, and our server took the time to write directly on a menu and outline all food that had nuts or seeds, and what could be modified to be without nuts, and what couldnโ€™t. Absolutely incredible, I always have a great time here", + "sentiment_context": "I have a severe but allergy, and our server took the time to write directly on a menu and outline all food that had nuts or seeds, and what could be modified to be without nuts, and what couldnโ€™t. Abs" + }, + { + "review_index": 97, + "review_text": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was good. The drinks were also really good and great prices for happy hour! Our server was fantastic and went above and beyond to work with my sister and her many allergies which was very appreciated. Thank you!", + "sentiment_context": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was go" + } + ], + "summary": "Customers with allergies report excellent accommodation, with servers taking detailed time to mark menus and clearly outline safe options and modifications. The thorough approach to allergy management receives high praise and demonstrates strong attention to dietary restrictions." + }, + { + "name": "seating options", + "mention_count": 2, + "sentiment": 0.9, + "description": "Different seating areas available", + "related_reviews": [ + { + "review_index": 85, + "review_text": "We sat at Chefโ€™s Table. It was more peaceful than sitting in the general eating area. Food was amazing as aways.", + "sentiment_context": "We sat at Chefโ€™s Table. It was more peaceful than sitting in the general eating area. Food was amazing as aways." + }, + { + "review_index": 87, + "review_text": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night, we will be back for sure!", + "sentiment_context": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night" + } + ], + "summary": "The chef's table seating receives outstanding feedback as a premium option that's 'more peaceful' than general dining areas. Customers specifically recommend it for date nights and special occasions, praising both the atmosphere and continued food excellence." + }, + { + "name": "presentation", + "mention_count": 1, + "sentiment": 0.95, + "description": "Visual appeal of dishes", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Food presentation receives exceptional praise from customers who describe it as '5 stars' quality. The visual appeal combines with freshness and overall food quality to create what customers call an 'amazing experience.'" + }, + { + "name": "freshness", + "mention_count": 1, + "sentiment": 0.95, + "description": "Quality of ingredients", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Customers consistently praise the exceptional freshness of ingredients at Nightingale, with one guest describing the food quality and freshness as deserving 5 stars. The positive sentiment reflects that freshness is a standout quality that contributes significantly to the overall dining experience." + }, + { + "name": "ventilation", + "mention_count": 1, + "sentiment": 0.3, + "description": "Air quality and kitchen fumes", + "related_reviews": [ + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + } + ], + "summary": "While customers express overall satisfaction with Nightingale as a restaurant destination, there appears to be some concern regarding ventilation quality. The mixed sentiment suggests this is an area that may need attention to maintain the consistently excellent experience loyal customers expect." + }, + { + "name": "seating arrangement", + "mention_count": 1, + "sentiment": 0.4, + "description": "Table positioning and comfort", + "related_reviews": [ + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + } + ], + "summary": "Customer feedback indicates some dissatisfaction with seating arrangements, particularly regarding table assignments and booth seating upstairs. The negative sentiment suggests that seating policies may be impacting the dining experience for guests, especially those celebrating special occasions." + }, + { + "name": "menu variety", + "mention_count": 1, + "sentiment": 0.9, + "description": "Uniqueness of menu options", + "related_reviews": [ + { + "review_index": 8, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + } + ], + "summary": "Customers are highly impressed with Nightingale's unique menu offerings, describing the variety as distinctive and noteworthy. The strong positive sentiment indicates that the diverse menu selection is a key differentiator that enhances the overall dining experience." + }, + { + "name": "dining style", + "mention_count": 1, + "sentiment": 0.9, + "description": "Approach to serving and eating", + "related_reviews": [ + { + "review_index": 8, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + } + ], + "summary": "Guests appreciate Nightingale's unique dining style, viewing it as a distinctive feature that sets the restaurant apart. The positive feedback suggests that the restaurant's approach to service and dining format resonates well with customers and contributes to their overall satisfaction." + }, + { + "name": "reservation policy", + "mention_count": 1, + "sentiment": 0.2, + "description": "Seating and booking procedures", + "related_reviews": [ + { + "review_index": 11, + "review_text": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and instead of seating her or at least welcoming her to wait at the table, the hostess questioned whether all six people were still coming. Since she wasnโ€™t the one who made the reservation, she didnโ€™t know, and because of that, they refused to seat her until the rest of us arrived. It felt odd and unaccommodating. The entire purpose of making a reservation is to ensure you have a table, so it was surprising that they wouldnโ€™t let one member of the party be seated. What made the situation even more uncomfortable was that after refusing to seat her, the two staff members at the host stand began speaking to each other in another language about the situation, which came across as unprofessional and dismissive. The second issue happened at the end of the evening while we were paying. We explained...", + "sentiment_context": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and in" + } + ], + "summary": "Customers have expressed significant frustration with reservation policies and table management, particularly regarding how arriving guests are handled. The negative sentiment indicates that reservation procedures may be creating service issues that fall short of customer expectations, especially for special occasions." + }, + { + "name": "seating arrangements", + "mention_count": 1, + "sentiment": 0.2, + "description": "Quality of table assignments", + "related_reviews": [ + { + "review_index": 29, + "review_text": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my" + } + ], + "summary": "Repeat customers have voiced disappointment with specific seating assignments, particularly regarding booth seating upstairs for special celebrations. The negative feedback suggests that seating allocation may not be meeting expectations for guests who book well in advance for important occasions." + }, + { + "name": "interior design", + "mention_count": 1, + "sentiment": 0.9, + "description": "Restaurant decoration and aesthetics", + "related_reviews": [ + { + "review_index": 31, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + } + ], + "summary": "Customers consistently praise the interior design, describing it as fresh, crisp, and beautiful within the lovely old building setting. The highly positive sentiment indicates that the aesthetic appeal and ambiance created by the interior design significantly enhance the dining experience." + }, + { + "name": "seasoning", + "mention_count": 1, + "sentiment": 0.4, + "description": "Salt and spice levels in food", + "related_reviews": [ + { + "review_index": 39, + "review_text": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. The venue was gorgeous, casual and elegant at the same time.", + "sentiment_context": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. Th" + } + ], + "summary": "While customers generally find the food tasty, some dishes may be over-seasoned or overly complicated according to guest feedback. The mixed sentiment suggests that seasoning levels could be refined to better balance flavors and avoid overwhelming certain dishes." + }, + { + "name": "food temperature", + "mention_count": 1, + "sentiment": 0.9, + "description": "Temperature of food when served", + "related_reviews": [ + { + "review_index": 40, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + } + ], + "summary": "Customers are very satisfied with food temperature, noting that dishes arrive hot and are served promptly. The positive feedback indicates that kitchen timing and food temperature management are strong operational aspects that contribute to customer satisfaction." + }, + { + "name": "room aesthetics", + "mention_count": 1, + "sentiment": 0.9, + "description": "Visual appeal of dining space", + "related_reviews": [ + { + "review_index": 46, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room." + } + ], + "summary": "Customers express strong appreciation for the upstairs dining room, describing it as gorgeous and a preferred seating area. The positive sentiment reflects that the room's visual appeal significantly enhances the overall dining experience." + }, + { + "name": "selection variety", + "mention_count": 1, + "sentiment": 0.8, + "description": "Menu variety and options", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + } + ], + "summary": "Customers praise the restaurant's menu selection as great, with standout dishes like the cauliflower hummus receiving particular acclaim. While the variety is well-received, there are occasional execution issues with individual dishes being too salty." + }, + { + "name": "happy hour value", + "mention_count": 1, + "sentiment": 0.9, + "description": "Value during happy hour", + "related_reviews": [ + { + "review_index": 54, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + } + ], + "summary": "The happy hour offering receives excellent customer feedback, with patrons describing it as great value alongside top-notch cocktails and food. This creates a compelling reason for customers to become regulars and return frequently." + }, + { + "name": "food timing", + "mention_count": 1, + "sentiment": 0.2, + "description": "Coordination of food delivery", + "related_reviews": [ + { + "review_index": 56, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at" + } + ], + "summary": "Customers report concerning issues with rushed service timing, including receiving checks before requesting them while still enjoying their wine. The poor sentiment indicates that pacing problems are negatively impacting the dining experience despite excellent food quality." + }, + { + "name": "family style service", + "mention_count": 1, + "sentiment": 0.9, + "description": "Sharing plates dining style", + "related_reviews": [ + { + "review_index": 61, + "review_text": "Recommendation from a friend to go here and it did not disappoint. We were able to try a few things bc of the family style service which honestly, thank you. Stress free ordering since itโ€™s not the review of one dish you tried but 5 different dishes (sides, apps, and main). Sweet potatoes was by far the winner overall and could eat that every time.", + "sentiment_context": "Recommendation from a friend to go here and it did not disappoint. We were able to try a few things bc of the family style service which honestly, thank you. Stress free ordering since itโ€™s not the re" + } + ], + "summary": "The family-style service format receives enthusiastic customer approval for enabling stress-free ordering and allowing groups to sample multiple dishes. Customers appreciate this approach as it removes pressure from menu selection and enhances the social dining experience." + }, + { + "name": "dietary accommodation", + "mention_count": 1, + "sentiment": 0.9, + "description": "Handling of dietary restrictions", + "related_reviews": [ + { + "review_index": 79, + "review_text": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful.", + "sentiment_context": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful." + } + ], + "summary": "Staff demonstrate excellent attention to dietary restrictions, with servers proactively marking dairy-free menu options for customers with specific needs. This thoughtful service approach creates a highly positive experience for guests with dietary limitations." + }, + { + "name": "reservation difficulty", + "mention_count": 1, + "sentiment": 0.3, + "description": "Ease of securing reservations", + "related_reviews": [ + { + "review_index": 83, + "review_text": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!", + "sentiment_context": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!" + } + ], + "summary": "Customers report significant challenges securing reservations, requiring multiple attempts before success. Despite the booking frustrations, the dining experience quality makes customers feel the effort was worthwhile and encourages return visits." + }, + { + "name": "portion sizing", + "mention_count": 1, + "sentiment": 0.9, + "description": "Variety of portion sizes available", + "related_reviews": [ + { + "review_index": 91, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + } + ], + "summary": "The flexible portion sizing system receives strong customer praise for allowing diners to sample multiple dishes and share with guests. Customers appreciate this approach as it provides good value and enhances the social dining experience." + }, + { + "name": "location", + "mention_count": 1, + "sentiment": 0.9, + "description": "Restaurant location quality", + "related_reviews": [ + { + "review_index": 91, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + } + ], + "summary": "Customers consistently praise the restaurant's location as great, contributing to the overall exceptional dining experience. The positive location sentiment suggests it's easily accessible and situated in a desirable area." + } + ], + "total_aspects": 39 + }, + "insights": { + "chef": { + "summary": "Your culinary execution is exceptional with standout dishes like Brussels sprouts, meatballs, and wood-fired pizzas earning rave reviews. However, inconsistencies in seasoning (particularly salt levels) and some texture issues with proteins need immediate attention to maintain your high standards.", + "strengths": [ + "Wood-fired pizza program is exceptional - consistently described as 'bursting with flavor' and 'exceptionally tasty' across multiple reviews", + "Brussels sprouts are a signature hit - customers calling them 'the best I've had' and asking servers for the recipe", + "Meatballs are consistently outstanding - described as 'amazing' and 'fantastic' with customers specifically returning for them", + "Small plates/sharing concept execution is superb - customers love the variety and flavor combinations", + "Japanese sweet potatoes are a standout - becoming customer favorites that drive repeat visits", + "Ingredient freshness receives 5-star praise - customers specifically noting quality and freshness as exceptional", + "Food presentation is stunning - dishes described as 'nothing short of stunning' and '5 stars'" + ], + "concerns": [ + "Salt levels are inconsistent - pasta dishes mentioned as 'too salty' and pizza margherita described as 'salty for our taste'", + "Protein texture issues - pork belly noted as 'tough' and capelletti described as 'chewy and undercooked'", + "Portion consistency declining - Japanese yam portions getting smaller over time according to repeat customers", + "Quality control gaps - pizza margherita had burnt sections, affecting customer experience", + "Matcha opera cake lacks flavor impact - 'barely taste the matcha' suggests recipe needs adjustment", + "Some dishes overly complicated - feedback that certain items are 'overly complicated' or 'over seasoned'" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement salt level standardization across all pasta and pizza stations", + "reason": "Multiple mentions of oversalted dishes are damaging the dining experience", + "evidence": "Pasta described as 'too salty to fully enjoy' and pizza margherita 'salty for our taste'" + }, + { + "priority": "high", + "action": "Review and retrain protein cooking techniques, especially for pork belly and pasta dishes", + "reason": "Texture issues are creating negative impressions despite good flavors", + "evidence": "Pork belly 'tough', capelletti 'chewy and undercooked'" + }, + { + "priority": "medium", + "action": "Standardize portion sizes and implement portion control checks", + "reason": "Shrinking portions are being noticed by repeat customers and affecting value perception", + "evidence": "Japanese yam 'keeps getting smaller' each visit" + }, + { + "priority": "medium", + "action": "Enhance quality control procedures for pizza station to prevent burnt items", + "reason": "Burnt food items create immediate negative impressions", + "evidence": "Pizza margherita 'some are burnt' mentioned in reviews" + }, + { + "priority": "low", + "action": "Reformulate matcha opera cake recipe to intensify matcha flavor", + "reason": "Dessert should deliver on promised flavors to complete the dining experience", + "evidence": "Customer 'barely taste the matcha' in opera cake" + } + ] + }, + "manager": { + "summary": "Unable to generate manager insights at this time.", + "strengths": [ + "Analysis data available for review" + ], + "concerns": [ + "Insight generation encountered an error" + ], + "recommendations": [ + { + "priority": "high", + "action": "Retry insight generation", + "reason": "Complete analysis requires insights", + "evidence": "System error" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/reports/nightingale_vancouver_report_20251124_192943.json b/reports/nightingale_vancouver_report_20251124_192943.json new file mode 100644 index 0000000000000000000000000000000000000000..5949b3094d721d75f0086d6908a0d5bad1bdd360 --- /dev/null +++ b/reports/nightingale_vancouver_report_20251124_192943.json @@ -0,0 +1,696 @@ +{ + "restaurant": "Nightingale Vancouver", + "timestamp": "2025-11-24T19:29:43.728837", + "menu_analysis": { + "food_items": [ + { + "name": "pizza", + "mention_count": 3, + "sentiment": 0.7, + "category": "main", + "related_reviews": [ + { + "review_index": 1, + "review_text": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from the dish we ordered. We merely requested they NOT put onions on a pizza - - it isn't like we were expecting them to alter a recipe. Presumably, onions need to be added to a pizza before they bake it (I would hope they're not frozen thus added previously). Anyway, I expected more from an establishment like this - disappointing.", + "sentiment_context": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from th" + }, + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 13, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + } + ], + "summary": "Customers consistently praise the pizza with highly positive feedback, particularly highlighting the spicy salami pizza as awesome and delicious. The overall sentiment is very positive across multiple mentions, though there was one concern about allergy accommodation flexibility. The pizza appears to be a standout menu item that drives customer satisfaction and repeat visit intentions." + }, + { + "name": "brussels sprouts", + "mention_count": 3, + "sentiment": 1.0, + "category": "side", + "related_reviews": [ + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 13, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The Brussels sprouts receive universally exceptional reviews, with one customer calling them the \"best Brussels sprouts I've had\" and consistently being mentioned as a standout dish. Customers specifically appreciate the Asian flavoring and find them tasty enough to recommend the restaurant based on this dish alone. Despite one mention of pricing concerns relative to portion size, the Brussels sprouts are clearly a menu highlight that exceeds customer expectations." + }, + { + "name": "meatball", + "mention_count": 2, + "sentiment": 1.0, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 3, + "review_text": "Always a great place for lunch or dinner and the meatballs were amazing. Again!", + "sentiment_context": "Always a great place for lunch or dinner and the meatballs were amazing. Again!" + } + ], + "summary": "The meatballs consistently receive outstanding reviews from customers, with one repeat customer specifically noting they were \"amazing. Again!\" indicating sustained quality over multiple visits. The positive sentiment is reinforced by the dish being mentioned alongside praise for the restaurant's overall dining experience. This appears to be a reliable menu item that maintains high standards for both lunch and dinner service." + }, + { + "name": "salted caramel cup", + "mention_count": 1, + "sentiment": 1.0, + "category": "dessert", + "related_reviews": [ + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + } + ], + "summary": "The salted caramel cup was enjoyed as part of a special birthday celebration where the overall service and experience were outstanding. While only mentioned once, it was part of a highly positive dining experience with impeccable timing and service. The dessert contributed to an exceptional overall meal that left customers impressed." + }, + { + "name": "spicy salami pizza", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + } + ], + "summary": "The spicy salami pizza receives enthusiastic praise from a first-time customer who found the food \"awesome\" and specifically highlighted this pizza as exceptional. The positive experience was strong enough to motivate the customer to want to return and try other menu items. This pizza variant appears to make a strong first impression and drives customer loyalty." + }, + { + "name": "woodfired pizza", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The woodfired pizza receives outstanding reviews as part of an impressive shared dining experience. Customers were particularly impressed with the quality and how it contributed to an exceptional overall meal. The pizza is mentioned alongside praise for the restaurant's service and ambience, indicating it meets high customer expectations." + }, + { + "name": "beat salad", + "mention_count": 1, + "sentiment": 1.0, + "category": "salad", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The beat salad is mentioned as part of an outstanding dining experience where customers were impressed with the overall food quality. While specific details about the salad aren't provided, it contributed to a meal that exceeded customer expectations. The dish appears to complement the restaurant's shared dining concept effectively." + }, + { + "name": "braised ribs", + "mention_count": 1, + "sentiment": 0.5, + "category": "main", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The braised ribs are mentioned as part of an overall outstanding dining experience, though specific feedback about the dish itself is limited. The neutral sentiment suggests the ribs were satisfactory but didn't stand out as exceptional compared to other menu items. More detailed customer feedback would be helpful to understand how this dish performs relative to customer expectations." + }, + { + "name": "roasted whole branzino", + "mention_count": 1, + "sentiment": 0.3, + "category": "main", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The roasted whole branzino receives negative feedback due to execution issues, specifically containing an unexpected amount of bones despite being described as \"deboned butterflied fish.\" Customers also found the dish overpriced relative to the portion size provided. This dish requires attention to preparation standards and potentially portion size or pricing adjustments to meet customer expectations." + }, + { + "name": "matcha opera cake", + "mention_count": 1, + "sentiment": 0.4, + "category": "dessert", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The matcha opera cake receives lukewarm feedback with customers finding it just \"ok\" and noting that the matcha flavor is barely detectable. The weak matcha taste appears to be a significant disappointment as it's the defining characteristic customers expect from this dessert. The cake needs improvement in flavor intensity to meet customer expectations for this specialty dessert." + }, + { + "name": "japanese potato", + "mention_count": 1, + "sentiment": 1.0, + "category": "side", + "related_reviews": [ + { + "review_index": 17, + "review_text": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go back & try new amazing items!", + "sentiment_context": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go b" + } + ], + "summary": "The Japanese potato receives exceptional praise from customers, with staff members identifying it as their personal favorite dish. This strong endorsement from both servers and diners suggests it's a standout menu item that creates memorable experiences and drives repeat visits." + }, + { + "name": "sweet potato", + "mention_count": 1, + "sentiment": 1.0, + "category": "side", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customers describe the sweet potato as delivering fantastic flavors that work excellently within the restaurant's family-style sharing concept. The dish successfully contributes to the diverse flavor combinations that keep guests eager to return for future visits." + }, + { + "name": "brick pressed chicken", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The brick pressed chicken earns high praise for its fantastic taste and quality execution. Customers appreciate how well it integrates into the family-style dining experience, contributing to the variety of flavors that make guests want to return." + }, + { + "name": "short rib", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The short rib receives excellent customer feedback, with diners praising its fantastic flavor profile. Like other menu items, it performs well in the family-style sharing format and contributes to the diverse taste combinations that encourage repeat visits." + } + ], + "drinks": [ + { + "name": "local bc cider", + "mention_count": 1, + "sentiment": 1.0, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Customers are highly impressed with the local BC cider offering, with one guest describing it as having a \"clean\" taste that exceeded expectations. The positive reaction suggests this local beverage choice is resonating well with diners and contributing to their overall amazing dining experience." + }, + { + "name": "cocktails", + "mention_count": 1, + "sentiment": 1.0, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customers express strong satisfaction with the cocktail program, describing the drinks as \"great\" and highlighting how well they complement the food offerings. The positive feedback indicates cocktails are successfully enhancing the overall dining experience and encouraging repeat visits." + }, + { + "name": "mocktails", + "mention_count": 1, + "sentiment": 1.0, + "category": "non-alcohol", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The mocktail selection receives excellent customer feedback, with guests praising them as \"great drinks\" that pair well with the food menu. This positive response demonstrates that non-alcoholic beverage options are meeting customer expectations and contributing to the inclusive dining experience." + } + ], + "total_extracted": 17 + }, + "aspect_analysis": { + "aspects": [ + { + "name": "service quality", + "mention_count": 8, + "sentiment": 0.8, + "description": "Quality of staff service", + "related_reviews": [ + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 7, + "review_text": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty", + "sentiment_context": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty" + }, + { + "review_index": 8, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + }, + { + "review_index": 9, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 18, + "review_text": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure.", + "sentiment_context": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure." + } + ], + "summary": "Customers consistently praise Nightingale's service quality, describing it as outstanding, wonderful, and excellent across multiple visits. Specific staff members like Oscar and Megan are highlighted for their attentiveness, perfect timing, and ability to understand different dining needs from business lunches to special celebrations. The service is noted as dependable and a key factor that makes customers want to return." + }, + { + "name": "food quality", + "mention_count": 7, + "sentiment": 0.9, + "description": "Quality and taste of food", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 9, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 18, + "review_text": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure.", + "sentiment_context": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure." + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Food quality receives exceptional praise from customers, with multiple mentions of \"superb,\" \"outstanding,\" and \"spot on\" dishes. Customers specifically appreciate the freshness, presentation, and consistent excellence that makes dining at Nightingale feel like a treat. The quality is so reliable that it's described as something customers can depend on every visit." + }, + { + "name": "ambiance", + "mention_count": 5, + "sentiment": 0.9, + "description": "Overall atmosphere and vibe", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + } + ], + "summary": "The ambiance consistently receives glowing reviews, with customers describing it as incredible, lovely, and creating a warm, inviting atmosphere. Specific elements praised include cozy lighting, great energy, beautiful dรฉcor, and a welcoming vibe that makes guests feel comfortable from the moment they enter. The atmosphere successfully enhances special occasions and contributes to customers' desire to return." + }, + { + "name": "dining style", + "mention_count": 2, + "sentiment": 1.0, + "description": "Share plates and family style dining", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customers are extremely positive about the family-style sharing approach, finding it refreshing and engaging. The shared plates format is praised for creating diverse flavor combinations and enhancing the overall dining experience. This unique dining style is seen as a distinctive feature that adds value to the restaurant experience." + }, + { + "name": "music volume", + "mention_count": 2, + "sentiment": 0.4, + "description": "Volume level of background music", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Music volume appears to be a mixed concern for customers, with the sentiment suggesting it may be too loud for some diners' preferences. While the overall experience remains positive, this aspect seems to detract from the otherwise excellent ambiance. This issue may particularly impact conversation during meals." + }, + { + "name": "portion size", + "mention_count": 2, + "sentiment": 0.3, + "description": "Size of food portions", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "Customers express concerns about portion sizes relative to pricing, suggesting servings may be smaller than expected for the cost. The feedback indicates that while food quality is good, the value proposition is questioned due to portion sizes. This pricing-to-portion ratio appears to be a notable concern for diners." + }, + { + "name": "allergy accommodation", + "mention_count": 1, + "sentiment": 0.1, + "description": "Handling of dietary restrictions", + "related_reviews": [ + { + "review_index": 1, + "review_text": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from the dish we ordered. We merely requested they NOT put onions on a pizza - - it isn't like we were expecting them to alter a recipe. Presumably, onions need to be added to a pizza before they bake it (I would hope they're not frozen thus added previously). Anyway, I expected more from an establishment like this - disappointing.", + "sentiment_context": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from th" + } + ], + "summary": "There is a significant concern regarding allergy accommodation, with a customer reporting frustration when staff asked about allergies but then couldn't modify dishes to remove allergens. This suggests a gap between identifying dietary restrictions and actually accommodating them. This is a critical service area that needs immediate attention for customer safety and satisfaction." + }, + { + "name": "presentation", + "mention_count": 1, + "sentiment": 1.0, + "description": "Visual presentation of food", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Food presentation receives perfect praise from customers, with one diner specifically rating it as 5 stars. The visual appeal of dishes contributes significantly to the overall dining experience. This strength in plating and presentation enhances the perceived value and quality of the meal." + }, + { + "name": "freshness", + "mention_count": 1, + "sentiment": 1.0, + "description": "Freshness of ingredients", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Customers rate food freshness as exceptional, giving it 5-star quality ratings. The freshness of ingredients is noted as a standout feature that contributes to the overall amazing dining experience. This commitment to fresh ingredients is clearly noticed and appreciated by diners." + }, + { + "name": "ventilation", + "mention_count": 1, + "sentiment": 0.2, + "description": "Air quality and kitchen fumes", + "related_reviews": [ + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + } + ], + "summary": "Ventilation appears to be a concern for at least one regular customer who is otherwise very satisfied with the restaurant. Despite being a fan of Nightingale and praising the food and staff, this customer felt compelled to mention ventilation as an issue. This suggests it may be impacting the comfort of the dining experience for some guests." + }, + { + "name": "seating comfort", + "mention_count": 1, + "sentiment": 0.3, + "description": "Comfort of seating arrangements", + "related_reviews": [ + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + } + ], + "summary": "Customer feedback on seating comfort is limited but suggests a neutral experience. While one loyal customer consistently returns and praises the overall restaurant experience, there are no specific positive or negative comments about the actual seating arrangements or comfort level." + }, + { + "name": "menu uniqueness", + "mention_count": 1, + "sentiment": 1.0, + "description": "Uniqueness of menu offerings", + "related_reviews": [ + { + "review_index": 8, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + } + ], + "summary": "Customers highly appreciate Nightingale's distinctive menu offerings and dining concept. The unique approach to cuisine and dining style stands out as a clear differentiator that creates a memorable experience for guests." + }, + { + "name": "host service", + "mention_count": 1, + "sentiment": 0.2, + "description": "Quality of host and seating service", + "related_reviews": [ + { + "review_index": 11, + "review_text": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and instead of seating her or at least welcoming her to wait at the table, the hostess questioned whether all six people were still coming. Since she wasnโ€™t the one who made the reservation, she didnโ€™t know, and because of that, they refused to seat her until the rest of us arrived. It felt odd and unaccommodating. The entire purpose of making a reservation is to ensure you have a table, so it was surprising that they wouldnโ€™t let one member of the party be seated. What made the situation even more uncomfortable was that after refusing to seat her, the two staff members at the host stand began speaking to each other in another language about the situation, which came across as unprofessional and dismissive. The second issue happened at the end of the evening while we were paying. We explained...", + "sentiment_context": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and in" + } + ], + "summary": "Host service appears to have room for improvement based on customer experiences. One specific incident involving a birthday party reservation suggests that the hosting standards may not consistently meet the high service expectations that regular customers have come to expect from Nightingale." + }, + { + "name": "value for money", + "mention_count": 1, + "sentiment": 0.3, + "description": "Price relative to portion size", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "Customers express concerns about portion sizes relative to pricing, indicating mixed value perception. Specific issues include smaller-than-expected servings and quality inconsistencies such as unexpected bones in supposedly deboned fish dishes, though some items like the Asian-flavored Brussels sprouts receive positive mentions for taste." + }, + { + "name": "noise level", + "mention_count": 1, + "sentiment": 0.6, + "description": "Overall noise level in restaurant", + "related_reviews": [ + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + } + ], + "summary": "The restaurant's noise level appears manageable even during busy periods. During a packed lunch service with a large group of eight diners, the acoustic environment did not seem to significantly detract from the dining experience." + } + ], + "total_aspects": 15 + }, + "insights": { + "chef": { + "summary": "Your kitchen is delivering exceptional food quality with standout dishes like Brussels sprouts and meatballs earning rave reviews, but there are critical execution issues with the roasted branzino (unexpected bones in deboned fish) and flavor intensity problems with the matcha opera cake that need immediate attention.", + "strengths": [ + "Brussels sprouts are a clear menu star - receiving perfect 1.0 sentiment with customers calling them 'the best I've had' and consistently mentioned as a standout dish", + "Pizza program is highly successful - 0.7 sentiment across multiple mentions with specific praise for spicy salami pizza driving repeat visits", + "Meatballs maintain consistent excellence - perfect 1.0 sentiment with customers describing them as 'amazing' across multiple visits", + "Food presentation and freshness earn 5-star ratings - customers specifically praise the visual appeal and ingredient quality", + "Japanese potato has become a staff and customer favorite - server recommendations converting to customer favorites indicates strong execution" + ], + "concerns": [ + "Roasted whole branzino has serious execution issues - customer found 'unexpected amount of bones in a deboned butterflied fish dish' indicating prep inconsistency", + "Matcha opera cake lacks flavor intensity - customer noted they could 'barely taste the matcha' suggesting recipe or technique needs adjustment", + "Portion size concerns affecting value perception - customers noting dishes 'might be just enough for one' when marketed as shareable", + "Allergy accommodation inflexibility - kitchen unable to modify simple requests like removing onions from pizza before baking" + ], + "recommendations": [ + { + "priority": "high", + "action": "Immediately review and retrain fish prep procedures for the roasted branzino", + "reason": "Food safety and quality control - bones in supposedly deboned fish is unacceptable", + "evidence": "Customer specifically complained about 'unexpected amount of bones in a deboned butterflied fish dish'" + }, + { + "priority": "high", + "action": "Reformulate the matcha opera cake recipe to intensify matcha flavor", + "reason": "Signature flavors must be prominent - customers expect to taste the featured ingredient", + "evidence": "Customer feedback: 'barely taste the matcha' indicates insufficient flavor profile" + }, + { + "priority": "medium", + "action": "Standardize portion sizes and review pricing alignment with serving sizes", + "reason": "Value perception directly impacts customer satisfaction and return visits", + "evidence": "Multiple mentions of dishes being 'pricy for size of servings' and portions suitable for one person rather than sharing" + }, + { + "priority": "medium", + "action": "Develop protocols for simple allergen modifications during prep", + "reason": "Kitchen flexibility for basic modifications improves customer safety and satisfaction", + "evidence": "Customer frustrated that onions couldn't be omitted from pizza before baking despite allergy disclosure" + }, + { + "priority": "low", + "action": "Feature Brussels sprouts preparation technique as training standard for other vegetable dishes", + "reason": "Leverage your strongest performing dish to elevate other menu items", + "evidence": "Perfect 1.0 sentiment with customers calling them 'best Brussels sprouts I've had'" + } + ] + }, + "manager": { + "summary": "Nightingale Vancouver demonstrates exceptional service quality with consistently outstanding staff performance, though operational challenges around allergy accommodation, noise management, and value perception need immediate attention. The restaurant's unique dining concept and ambiance are major strengths driving customer loyalty and repeat visits.", + "strengths": [ + "Exceptional service quality with named staff members (Oscar, Caesar, Megan, Remy) receiving specific praise for attentiveness, timing, and understanding customer needs", + "Outstanding ambiance creating warm, inviting atmosphere with cozy lighting, great energy, and beautiful dรฉcor that makes customers feel comfortable immediately", + "Strong customer loyalty with multiple repeat visitors praising consistent excellence across food, service, and atmosphere", + "Successful family-style dining concept that customers find refreshing and engaging, creating diverse flavor combinations", + "Excellent staff training evident in servers' ability to provide recommendations and accommodate different dining needs from business lunches to celebrations" + ], + "concerns": [ + "Critical allergy accommodation failure where staff asked about allergies but couldn't modify dishes to remove allergens (onions from pizza)", + "Music volume consistently too loud, impacting customer conversations and overall dining experience across multiple reviews", + "Value perception issues with customers finding portions small relative to pricing, particularly for 'large' dishes that feel like appetizers", + "Ventilation problems on second floor near kitchen causing clothes and skin to absorb cooking fumes", + "Host service inconsistencies including refusing to seat early-arriving party members and unprofessional behavior during special occasions" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement comprehensive allergy accommodation training and kitchen modification protocols", + "reason": "Food safety and legal liability - customers with allergies expect accommodations when staff inquire about restrictions", + "evidence": "Customer reported disappointment when simple onion removal from pizza was refused despite allergy inquiry" + }, + { + "priority": "high", + "action": "Adjust music volume levels throughout restaurant to enable comfortable conversation", + "reason": "Multiple customers cite noise as detracting from otherwise excellent experiences, particularly for business dining and intimate conversations", + "evidence": "Two separate reviews mention music being too loud to hear servers or companions" + }, + { + "priority": "high", + "action": "Review and standardize host service protocols, especially for reservations and early arrivals", + "reason": "First impressions matter significantly, and poor host service can undermine otherwise excellent dining experiences", + "evidence": "Birthday party guest refused seating despite reservation, with unprofessional staff behavior noted" + }, + { + "priority": "medium", + "action": "Evaluate portion sizes and pricing strategy to improve value perception", + "reason": "Customers questioning value for money can impact repeat business and word-of-mouth recommendations", + "evidence": "Multiple mentions of dishes being 'pricy for size' with large dishes feeling like appetizers" + }, + { + "priority": "medium", + "action": "Improve ventilation system on second floor, particularly near kitchen-facing tables", + "reason": "Environmental comfort affects customer satisfaction and could deter repeat visits from loyal customers", + "evidence": "Regular customer noted significant ventilation issues that would prevent return visits if experienced first-time" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/reports/nightingale_vancouver_report_20251124_200829.json b/reports/nightingale_vancouver_report_20251124_200829.json new file mode 100644 index 0000000000000000000000000000000000000000..241a8da5cc54e439845f91d3c45a5416a117795f --- /dev/null +++ b/reports/nightingale_vancouver_report_20251124_200829.json @@ -0,0 +1,2386 @@ +{ + "restaurant": "Nightingale Vancouver", + "timestamp": "2025-11-24T20:08:29.538689", + "menu_analysis": { + "food_items": [ + { + "name": "brussels sprouts", + "mention_count": 5, + "sentiment": 0.925, + "category": "side", + "related_reviews": [ + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 13, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 88, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 96, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "Customers consistently praise the Brussels sprouts as exceptional, with one calling them 'the best I've had' and others highlighting their 'tasty Asian flavoured' preparation. The dish receives overwhelmingly positive feedback across all mentions, making it a clear customer favorite that drives repeat visits." + }, + { + "name": "pizza", + "mention_count": 4, + "sentiment": 0.8500000000000001, + "category": "main", + "related_reviews": [ + { + "review_index": 1, + "review_text": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from the dish we ordered. We merely requested they NOT put onions on a pizza - - it isn't like we were expecting them to alter a recipe. Presumably, onions need to be added to a pizza before they bake it (I would hope they're not frozen thus added previously). Anyway, I expected more from an establishment like this - disappointing.", + "sentiment_context": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from th" + }, + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 13, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + }, + { + "review_index": 48, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)" + } + ], + "summary": "The pizza receives strong positive feedback, with customers specifically praising the spicy salami variety and describing the pizzas as 'delicious' and 'very delicious.' However, there appears to be some inflexibility with ingredient modifications for customers with allergies, which could be a service concern." + }, + { + "name": "pizzas", + "mention_count": 3, + "sentiment": 0.75, + "category": "pizza", + "related_reviews": [ + { + "review_index": 68, + "review_text": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting to witness and fun but you can definitely feel the heat coming from the kitchen. I thought the heat was nice after walking there during a fall night but my significant other runs warm and thought it was a little warm.", + "sentiment_context": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting" + }, + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + }, + { + "review_index": 90, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + } + ], + "summary": "The wood-fired pizzas are generally well-received, with customers noting they are 'exceptionally tasty' and considered one of the 'hits' of their dining experience. While the overall sentiment is positive, some customers feel the pizzas are good but don't necessarily wow compared to other options available elsewhere." + }, + { + "name": "meatball", + "mention_count": 2, + "sentiment": 0.95, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 3, + "review_text": "Always a great place for lunch or dinner and the meatballs were amazing. Again!", + "sentiment_context": "Always a great place for lunch or dinner and the meatballs were amazing. Again!" + } + ], + "summary": "The meatballs receive exceptional customer praise, with repeat customers specifically noting they were 'amazing' and expressing enthusiasm about returning for them again. This appears to be a standout dish that builds customer loyalty and drives repeat business." + }, + { + "name": "brick pressed chicken", + "mention_count": 2, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + }, + { + "review_index": 50, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation." + } + ], + "summary": "Customers are highly satisfied with the brick pressed chicken, with one diner calling it their favorite dish of the meal and describing every bite as 'fantastic.' The dish appears to be a successful menu item that delivers on flavor and execution." + }, + { + "name": "small plates", + "mention_count": 2, + "sentiment": 0.9, + "category": "appetizers", + "related_reviews": [ + { + "review_index": 28, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list" + }, + { + "review_index": 32, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + } + ], + "summary": "The small plates concept is highly praised by customers who appreciate the variety and quality, with specific mentions of Japanese sweet potatoes, Korean fried chicken, and house-made sausage as standouts. Customers view the small plates as 'superb' and 'excellent,' making them ideal for sampling diverse flavors." + }, + { + "name": "pasta", + "mention_count": 2, + "sentiment": 0.55, + "category": "main", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + }, + { + "review_index": 78, + "review_text": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service.", + "sentiment_context": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service." + } + ], + "summary": "Customer feedback on pasta is mixed, with one dish being criticized as too salty to fully enjoy while another customer found the pasta 'particularly good.' The inconsistency suggests potential issues with seasoning or preparation that need attention." + }, + { + "name": "fried chicken", + "mention_count": 2, + "sentiment": 0.4, + "category": "main", + "related_reviews": [ + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + }, + { + "review_index": 73, + "review_text": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!", + "sentiment_context": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!" + } + ], + "summary": "The fried chicken receives lukewarm feedback, with customers acknowledging it's available but not highlighting it as particularly impressive compared to other menu options. While it adds variety to the menu, it doesn't appear to be a standout dish that excites customers." + }, + { + "name": "roasted pork belly", + "mention_count": 2, + "sentiment": 0.6, + "category": "meat", + "related_reviews": [ + { + "review_index": 81, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + }, + { + "review_index": 90, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + } + ], + "summary": "The pork belly receives mixed feedback, with customers noting texture issues as one diner found it 'a bit tough' despite still tasting good. While the flavor appears to be satisfactory, the preparation consistency may need improvement to ensure proper tenderness." + }, + { + "name": "carrot cake", + "mention_count": 2, + "sentiment": 0.85, + "category": "dessert", + "related_reviews": [ + { + "review_index": 88, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 96, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "The carrot cake receives positive customer feedback and appears to be a solid dessert option that satisfies diners. Customers describe it as 'good' and it contributes to overall positive dining experiences, making it a reliable menu closer." + }, + { + "name": "spicy salami pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + } + ], + "summary": "Customers have a highly positive reaction to the spicy salami pizza, with one first-time visitor specifically highlighting it as awesome alongside the brussels sprouts. The dish leaves such a strong impression that it motivates customers to return and explore more menu options." + }, + { + "name": "salted caramel cup", + "mention_count": 1, + "sentiment": 0.9, + "category": "dessert", + "related_reviews": [ + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + } + ], + "summary": "The salted caramel cup receives excellent customer feedback as part of special occasion dining experiences. Guests appreciate this dessert when celebrating milestones like birthdays, indicating it's well-suited for memorable dining moments." + }, + { + "name": "woodfired pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The woodfired pizza generates outstanding customer satisfaction and fits perfectly with the restaurant's shared plate dining concept. Customers are particularly impressed with this item as part of the overall food experience and lively atmosphere." + }, + { + "name": "beat salad", + "mention_count": 1, + "sentiment": 0.9, + "category": "salad", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The beat salad receives positive feedback from customers who appreciate the shared plate dining format. Guests find this dish outstanding as part of the overall food experience, contributing to their impressive first impression of the restaurant." + }, + { + "name": "braised ribs", + "mention_count": 1, + "sentiment": 0.6, + "category": "main", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The braised ribs receive moderately positive feedback from customers experiencing the shared plate concept. While customers find the overall food outstanding, this particular dish doesn't generate the same level of enthusiasm as other menu items." + }, + { + "name": "roasted whole branzino", + "mention_count": 1, + "sentiment": 0.6, + "category": "main", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The roasted whole branzino faces significant customer concerns regarding value and preparation quality. Customers find the portion size small for the price point and are disappointed by unexpected bones in what should be a deboned, butterflied fish dish." + }, + { + "name": "matcha opera cake", + "mention_count": 1, + "sentiment": 0.5, + "category": "dessert", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The matcha opera cake receives lukewarm customer feedback with concerns about flavor intensity. Customers find the dessert just okay and specifically note that the matcha flavor is barely detectable, suggesting the need for a more pronounced signature taste." + }, + { + "name": "japanese potato", + "mention_count": 1, + "sentiment": 0.95, + "category": "side", + "related_reviews": [ + { + "review_index": 17, + "review_text": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go back & try new amazing items!", + "sentiment_context": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go b" + } + ], + "summary": "The Japanese potato is an exceptional customer favorite, earning enthusiastic praise from both staff and guests. Server recommendations for this dish prove highly effective, with customers adopting it as their own favorite and expressing strong intent to return specifically for this item." + }, + { + "name": "sweet potato", + "mention_count": 1, + "sentiment": 0.9, + "category": "side", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The sweet potato receives excellent customer feedback as part of the family-style dining experience. Customers describe every bite as fantastic and appreciate how it contributes to the diverse flavor combinations that make guests eager to return." + }, + { + "name": "short rib", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The short rib earns outstanding customer satisfaction with guests describing every bite as fantastic. This dish successfully complements the family-style eating concept and contributes to the diverse flavor combinations that encourage repeat visits." + }, + { + "name": "japanese sweet potatoes", + "mention_count": 1, + "sentiment": 0.9, + "category": "sides", + "related_reviews": [ + { + "review_index": 32, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + } + ], + "summary": "Customers express strong enthusiasm for the Japanese sweet potatoes, highlighting them as a standout among the small plates offerings. The positive sentiment indicates this dish is well-executed and memorable for diners exploring the restaurant's variety of tastes." + }, + { + "name": "korean fried chicken", + "mention_count": 1, + "sentiment": 0.9, + "category": "entrees", + "related_reviews": [ + { + "review_index": 32, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + } + ], + "summary": "The Hawsworth style Korean fried chicken with spicy maple syrup receives excellent customer feedback and is specifically loved by diners. This dish stands out as a successful fusion item that customers recommend when sampling the small plates menu." + }, + { + "name": "house-made sausage", + "mention_count": 1, + "sentiment": 0.9, + "category": "entrees", + "related_reviews": [ + { + "review_index": 32, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + } + ], + "summary": "The house-made sausage earns strong customer praise and is mentioned alongside other beloved small plates. Customers appreciate the in-house preparation, suggesting this item demonstrates the restaurant's commitment to quality and craftsmanship." + }, + { + "name": "pizza margherita", + "mention_count": 1, + "sentiment": 0.3, + "category": "entrees", + "related_reviews": [ + { + "review_index": 36, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + } + ], + "summary": "The pizza margherita receives mixed-to-negative feedback, with customers finding it overly salty and noting burnt areas that detract from the dining experience. The execution issues suggest this item may need attention to seasoning balance and cooking consistency." + }, + { + "name": "chicken with maple", + "mention_count": 1, + "sentiment": 0.7, + "category": "entrees", + "related_reviews": [ + { + "review_index": 36, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + } + ], + "summary": "The chicken with maple dish receives positive customer feedback and is described as good by diners. However, customers note that the restaurant cannot accommodate modifications to this dish, which may limit its appeal to diners with specific preferences." + }, + { + "name": "dessert", + "mention_count": 1, + "sentiment": 0.9, + "category": "dessert", + "related_reviews": [ + { + "review_index": 40, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + } + ], + "summary": "Customers consistently praise the dessert offerings, describing them as delicious and part of an overall positive dining experience. The strong positive sentiment suggests the dessert menu successfully caps off meals and contributes to customer satisfaction." + }, + { + "name": "sharing plates", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 42, + "review_text": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!", + "sentiment_context": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!" + } + ], + "summary": "Customers express strong enthusiasm for the sharing plates, describing them as amazing and highlighting them as a key strength of this downtown location. The positive feedback suggests these items are well-suited for the restaurant's social dining concept." + }, + { + "name": "wood fired pizza", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 42, + "review_text": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!", + "sentiment_context": "Love this downtown gem, their sharing plates are amazing and wood fired pizza is sooooo good!" + } + ], + "summary": "The wood fired pizza receives exceptional customer praise, with diners expressing strong enthusiasm using emphatic language about how good it is. This item appears to be a signature strength that differentiates the restaurant and drives customer satisfaction." + }, + { + "name": "broccolini", + "mention_count": 1, + "sentiment": 0.9, + "category": "side", + "related_reviews": [ + { + "review_index": 43, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Broccolini and meatballs were fantastic. Service was excellent" + } + ], + "summary": "The broccolini receives fantastic customer reviews and is praised alongside other menu items. The strong positive sentiment indicates this vegetable preparation is expertly executed and contributes to memorable dining experiences." + }, + { + "name": "meatballs", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 43, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Broccolini and meatballs were fantastic. Service was excellent" + } + ], + "summary": "Customers describe the meatballs as fantastic, indicating strong satisfaction with this menu item. The positive feedback suggests this dish is well-prepared and contributes to the overall quality perception of the restaurant's offerings." + }, + { + "name": "cauliflower hummus", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + } + ], + "summary": "The cauliflower hummus receives exceptional praise from customers, with one reviewer noting it \"stole the show\" during their dining experience. This appetizer appears to be a standout dish that significantly impresses guests and contributes to the restaurant's consistently positive reputation." + }, + { + "name": "beef", + "mention_count": 1, + "sentiment": 0.8, + "category": "main", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + } + ], + "summary": "The beef dishes receive positive feedback from customers, though the review context suggests they performed well but didn't reach the exceptional level of other menu items. Customers appear satisfied with the quality and preparation of beef offerings." + }, + { + "name": "fish", + "mention_count": 1, + "sentiment": 0.8, + "category": "main", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + } + ], + "summary": "Fish dishes earn positive customer sentiment, indicating solid execution and quality. While customers are pleased with the fish preparations, they don't appear to be the most memorable items compared to other standout dishes on the menu." + }, + { + "name": "rigatoni", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 48, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)" + } + ], + "summary": "The rigatoni receives enthusiastic praise from customers who describe it as \"very delicious.\" This pasta dish contributes to highly satisfied dining experiences and encourages repeat visits from pleased customers." + }, + { + "name": "japanese yam", + "mention_count": 1, + "sentiment": 0.7, + "category": "side", + "related_reviews": [ + { + "review_index": 57, + "review_text": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller", + "sentiment_context": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller" + } + ], + "summary": "Customers consistently find the Japanese yam delicious and return specifically for this dish. However, there's a concerning trend of portion sizes decreasing over time, which is frustrating loyal customers who notice the reduction with each visit." + }, + { + "name": "appetizers", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 58, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding." + } + ], + "summary": "Appetizers receive strong positive feedback from customers who describe them as \"delicious\" as part of exceptional overall dining experiences. The appetizer selection contributes significantly to customers' satisfaction and complements the high-quality service standards." + }, + { + "name": "entrees", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 58, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding." + } + ], + "summary": "Entrees earn excellent customer reviews, with diners praising them as \"delicious\" components of outstanding meals. The entree selection appears to consistently meet high customer expectations and contributes to memorable dining experiences." + }, + { + "name": "sweet potatoes", + "mention_count": 1, + "sentiment": 0.9, + "category": "sides", + "related_reviews": [ + { + "review_index": 61, + "review_text": "Recommendation from a friend to go here and it did not disappoint. We were able to try a few things bc of the family style service which honestly, thank you. Stress free ordering since itโ€™s not the review of one dish you tried but 5 different dishes (sides, apps, and main). Sweet potatoes was by far the winner overall and could eat that every time.", + "sentiment_context": "Recommendation from a friend to go here and it did not disappoint. We were able to try a few things bc of the family style service which honestly, thank you. Stress free ordering since itโ€™s not the re" + } + ], + "summary": "The sweet potatoes are well-received by customers who appreciate the family-style service format that allows them to sample multiple dishes. This preparation benefits from the restaurant's sharing-focused approach, which reduces ordering stress and enhances the overall dining experience." + }, + { + "name": "braised meatballs", + "mention_count": 1, + "sentiment": 0.8, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 66, + "review_text": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely made some of our food choices from what looked good at the pass. Solid food and some fun cocktails. Highly recommend the braised meatballs and cable knit sweater cocktail.", + "sentiment_context": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely" + } + ], + "summary": "The braised meatballs are enjoyed by customers dining at the chef's table, contributing to special occasion celebrations. This dish appears to complement the intimate dining experience and professional kitchen atmosphere that customers find entertaining and memorable." + }, + { + "name": "steak", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 67, + "review_text": "Best steak and spaghetti I've tasted. Will come back", + "sentiment_context": "Best steak and spaghetti I've tasted. Will come back" + } + ], + "summary": "The steak receives exceptional praise from customers who describe it as the \"best\" they've tasted. This dish creates such a strong impression that it motivates customers to commit to return visits, indicating outstanding quality and preparation." + }, + { + "name": "spaghetti", + "mention_count": 1, + "sentiment": 0.9, + "category": "pasta", + "related_reviews": [ + { + "review_index": 67, + "review_text": "Best steak and spaghetti I've tasted. Will come back", + "sentiment_context": "Best steak and spaghetti I've tasted. Will come back" + } + ], + "summary": "Customers are highly satisfied with the spaghetti, with one diner calling it the \"best spaghetti I've tasted\" alongside the steak. The positive experience was strong enough to guarantee a return visit, indicating excellent execution of this dish." + }, + { + "name": "japanese potatoes", + "mention_count": 1, + "sentiment": 0.8, + "category": "sides", + "related_reviews": [ + { + "review_index": 70, + "review_text": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes but it was nice to try his recommendations such as the Mushroom, lemon pizza. Wonderful restaurant, great staff, awesome vibe!", + "sentiment_context": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes" + } + ], + "summary": "The Japanese potatoes have earned a loyal following among repeat customers who consider it one of their \"favourites\" at the restaurant. This dish receives positive sentiment and appears to be a reliable menu staple that keeps guests coming back." + }, + { + "name": "mushroom lemon pizza", + "mention_count": 1, + "sentiment": 0.8, + "category": "pizza", + "related_reviews": [ + { + "review_index": 70, + "review_text": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes but it was nice to try his recommendations such as the Mushroom, lemon pizza. Wonderful restaurant, great staff, awesome vibe!", + "sentiment_context": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes" + } + ], + "summary": "While mentioned in the context of a positive dining experience, there are no specific details about the mushroom lemon pizza's taste or quality in customer feedback. The overall positive sentiment suggests customer satisfaction, but more specific feedback would be valuable." + }, + { + "name": "lobster pasta", + "mention_count": 1, + "sentiment": 0.3, + "category": "pasta", + "related_reviews": [ + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "The lobster pasta receives lukewarm feedback from customers who found it merely \"good\" but not impressive enough to stand out. Diners felt the dish lacked the wow factor expected at this price point and believe better value can be found elsewhere." + }, + { + "name": "prawns in butter", + "mention_count": 1, + "sentiment": 0.6, + "category": "main", + "related_reviews": [ + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "Customer feedback on the prawns in butter is mediocre, with diners describing the food as \"good, but nothing wowed us.\" The dish appears to meet basic expectations but fails to create a memorable dining experience or justify the restaurant's positioning." + }, + { + "name": "cauliflower", + "mention_count": 1, + "sentiment": 0.6, + "category": "sides", + "related_reviews": [ + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "The cauliflower receives neutral feedback, with customers finding it adequate but unremarkable. Like other dishes in the same review, it's described as \"good\" but lacking the exceptional quality that would distinguish it from competitors." + }, + { + "name": "seared king salmon", + "mention_count": 1, + "sentiment": 0.9, + "category": "seafood", + "related_reviews": [ + { + "review_index": 81, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + } + ], + "summary": "The seared king salmon receives excellent customer feedback and contributes to creating \"amazing evening\" experiences for diners. Even guests from Montreal, who are accustomed to high-quality restaurants, were impressed with this dish's execution." + }, + { + "name": "handmade gemelli", + "mention_count": 1, + "sentiment": 0.9, + "category": "pasta", + "related_reviews": [ + { + "review_index": 81, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + } + ], + "summary": "The handmade gemelli pasta earns high praise from sophisticated diners, including visitors from Montreal's competitive restaurant scene. This dish contributes significantly to exceptional dining experiences and helps exceed customer expectations." + }, + { + "name": "roasted brussels sprouts", + "mention_count": 1, + "sentiment": 0.9, + "category": "vegetables", + "related_reviews": [ + { + "review_index": 81, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + } + ], + "summary": "The roasted Brussels sprouts receive outstanding customer feedback and help create memorable dining experiences. Even discerning guests from other major food cities find this preparation impressive and worthy of the restaurant's reputation." + }, + { + "name": "wood-fired pizza", + "mention_count": 1, + "sentiment": 0.95, + "category": "pizza", + "related_reviews": [ + { + "review_index": 88, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + } + ], + "summary": "The wood-fired pizza receives exceptional customer praise and contributes to dining experiences that \"truly exceeded expectations.\" This dish appears to be a standout menu item that helps create perfect dining experiences for visitors to Vancouver." + }, + { + "name": "corn ribs", + "mention_count": 1, + "sentiment": 0.9, + "category": "vegetables", + "related_reviews": [ + { + "review_index": 90, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + } + ], + "summary": "Customers highlight the corn ribs as a clear hit on the menu, praising them alongside other successful dishes. The positive feedback suggests this item is performing well and resonating with diners as a standout choice." + }, + { + "name": "kale salad", + "mention_count": 1, + "sentiment": 0.9, + "category": "salad", + "related_reviews": [ + { + "review_index": 96, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "The kale salad receives excellent reviews from customers who specifically call it out as one of the standout starter options. Diners are impressed with this dish, grouping it with other highly praised appetizers as a menu highlight." + }, + { + "name": "nightingale focaccia", + "mention_count": 1, + "sentiment": 0.9, + "category": "bread", + "related_reviews": [ + { + "review_index": 96, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "The signature Nightingale focaccia earns excellent customer feedback, with diners specifically praising it as one of the outstanding starter options. This house specialty appears to be meeting customer expectations and contributing to positive dining experiences." + }, + { + "name": "capuletti", + "mention_count": 1, + "sentiment": 0.4, + "category": "pasta", + "related_reviews": [ + { + "review_index": 96, + "review_text": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good.", + "sentiment_context": "Starters Kale salad, Brussels spouts and Nightengale focaccia were excellent however main dish of capuletti was just so soโ€ฆchewy-a bit undercooked. Carrot cake for dessert and it was good." + } + ], + "summary": "The capuletti is receiving mixed to negative feedback, with customers describing it as mediocre and specifically noting texture issues. Diners report the pasta as chewy and undercooked, indicating potential kitchen execution problems that need addressing." + }, + { + "name": "cakes", + "mention_count": 1, + "sentiment": 0.8, + "category": "dessert", + "related_reviews": [ + { + "review_index": 93, + "review_text": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary.", + "sentiment_context": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary." + } + ], + "summary": "Customers express strong satisfaction with the dessert cakes, particularly appreciating thoughtful service touches like lit candles for special occasions. The positive feedback suggests desserts are contributing to memorable dining experiences and customer celebrations." + }, + { + "name": "peach cheesecake", + "mention_count": 1, + "sentiment": 1.0, + "category": "dessert", + "related_reviews": [ + { + "review_index": 99, + "review_text": "Fantastic birthday dinner for 5 girls. We shared so many delicious things. As always, the desserts really stood out as incredible. My friend said the peach cheesecake was the best dessert sheโ€™d ever eaten.", + "sentiment_context": "Fantastic birthday dinner for 5 girls. We shared so many delicious things. As always, the desserts really stood out as incredible. My friend said the peach cheesecake was the best dessert sheโ€™d ever e" + } + ], + "summary": "The peach cheesecake is generating exceptional customer praise, with diners calling it one of the best desserts they've ever experienced. This dessert item appears to be a major strength, contributing significantly to the restaurant's reputation for outstanding desserts." + } + ], + "drinks": [ + { + "name": "drinks", + "mention_count": 4, + "sentiment": 0.8500000000000001, + "category": "beverages", + "related_reviews": [ + { + "review_index": 25, + "review_text": "We had Great time! The food hit the mark the drinks were fabulous.", + "sentiment_context": "We had Great time! The food hit the mark the drinks were fabulous." + }, + { + "review_index": 36, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + }, + { + "review_index": 40, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + }, + { + "review_index": 58, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding." + } + ], + "summary": "Customers consistently praise the drink program with highly positive feedback across multiple visits. The drinks are described as 'fabulous' and 'great' with one mention noting they were 'not bad either,' indicating strong overall satisfaction with beverage quality and execution." + }, + { + "name": "wine", + "mention_count": 4, + "sentiment": 0.875, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 28, + "review_text": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list", + "sentiment_context": "A must do when in Vancouver. Excellent small plate. Great staff and an amazing wine list" + }, + { + "review_index": 56, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at" + }, + { + "review_index": 88, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 92, + "review_text": "This was the absolute most fun Iโ€™ve had on a dinner date in my entire life thus far. The food was delicious, and they were able to point me towards the perfect wine for my evening. I look forward to coming back the next time Iโ€™m in town.", + "sentiment_context": "This was the absolute most fun Iโ€™ve had on a dinner date in my entire life thus far. The food was delicious, and they were able to point me towards the perfect wine for my evening. I look forward to c" + } + ], + "summary": "The wine program receives excellent customer feedback, with particular praise for the 'amazing wine list' and staff's ability to recommend perfect wine pairings. Customers appreciate the wine selection as part of their overall exceptional dining experience, though one review suggests expanding the local wine offerings." + }, + { + "name": "cocktails", + "mention_count": 3, + "sentiment": 0.8500000000000001, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + }, + { + "review_index": 54, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + }, + { + "review_index": 66, + "review_text": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely made some of our food choices from what looked good at the pass. Solid food and some fun cocktails. Highly recommend the braised meatballs and cable knit sweater cocktail.", + "sentiment_context": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely" + } + ], + "summary": "Cocktails earn strong customer approval with guests praising both quality and variety, including positive mentions during happy hour service. The cocktail program successfully caters to different preferences and occasions, from solo dining experiences to special celebrations, with customers noting the drinks as 'top notch.'" + }, + { + "name": "local bc cider", + "mention_count": 1, + "sentiment": 0.95, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "The local BC cider receives exceptional customer praise with one guest expressing amazement at its 'clean' quality. This offering appears to successfully showcase local beverages and contributes to the overall outstanding dining experience." + }, + { + "name": "mocktails", + "mention_count": 1, + "sentiment": 0.9, + "category": "non-alcohol", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Mocktails receive positive customer feedback as part of the broader beverage program. Customers appreciate having quality non-alcoholic options that complement the food offerings well." + }, + { + "name": "sprite", + "mention_count": 1, + "sentiment": 0.2, + "category": "soft drinks", + "related_reviews": [ + { + "review_index": 29, + "review_text": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my" + } + ], + "summary": "Basic soft drink service has generated customer dissatisfaction due to lack of refills during a special celebration. This suggests an opportunity to improve non-alcoholic beverage service standards, particularly for families and special occasions." + }, + { + "name": "cable knit sweater cocktail", + "mention_count": 1, + "sentiment": 0.8, + "category": "cocktail", + "related_reviews": [ + { + "review_index": 66, + "review_text": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely made some of our food choices from what looked good at the pass. Solid food and some fun cocktails. Highly recommend the braised meatballs and cable knit sweater cocktail.", + "sentiment_context": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely" + } + ], + "summary": "This specialty cocktail was enjoyed as part of a special anniversary celebration at the chef's table. The drink contributed positively to the intimate dining experience customers were seeking." + }, + { + "name": "local wines", + "mention_count": 1, + "sentiment": 0.7, + "category": "wine", + "related_reviews": [ + { + "review_index": 74, + "review_text": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a better experience - i would only come back if they could guarantee a downstairs table - our table was upstairs and its not as good & really noisy.", + "sentiment_context": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a" + } + ], + "summary": "While customers appreciate the local wine offerings, there's feedback suggesting the menu could feature more local wine options. The current local wine selection is viewed positively but customers desire expanded regional representation." + }, + { + "name": "pop", + "mention_count": 1, + "sentiment": 0.2, + "category": "soft drink", + "related_reviews": [ + { + "review_index": 98, + "review_text": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes after sitting down, for our drink order to be taken. At that point we had already decided on what we would be eating aswell, so ordered food at the same time. The server did not check up on us, maybe it was because only one alcoholic beverage was ordered? He continued to continuously check up on the table next to us that was ordering multiple beverages and he was also checking up on other tables. Luckily everything with our food was good, but it felt very discriminating how other tables were checked up on, but not ours. Also, this is the first restaurant that I have been to that charges for refills on pop.", + "sentiment_context": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes af" + } + ], + "summary": "Soft drink service has created negative customer experiences due to delayed service timing. This basic beverage category needs attention to ensure consistent service standards across all drink offerings." + } + ], + "total_extracted": 65 + }, + "aspect_analysis": { + "aspects": [ + { + "name": "service quality", + "mention_count": 52, + "sentiment": 0.815625, + "description": "Staff attentiveness and professionalism", + "related_reviews": [ + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 7, + "review_text": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty", + "sentiment_context": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty" + }, + { + "review_index": 9, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 18, + "review_text": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure.", + "sentiment_context": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure." + }, + { + "review_index": 20, + "review_text": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service.", + "sentiment_context": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service." + }, + { + "review_index": 22, + "review_text": "Our server Garin was exceptional. He went above and beyond to make our experience super.", + "sentiment_context": "Our server Garin was exceptional. He went above and beyond to make our experience super." + }, + { + "review_index": 23, + "review_text": "Everything we order was outstanding, wonderful service", + "sentiment_context": "Everything we order was outstanding, wonderful service" + }, + { + "review_index": 24, + "review_text": "Amazing as always. Our server was excellent! Always love coming here.", + "sentiment_context": "Amazing as always. Our server was excellent! Always love coming here." + }, + { + "review_index": 26, + "review_text": "i loveee this restaurant!! will always come back!! server jocelyn was awesome!", + "sentiment_context": "i loveee this restaurant!! will always come back!! server jocelyn was awesome!" + }, + { + "review_index": 30, + "review_text": "Entertained business visitors. Service and food were wonderful.", + "sentiment_context": "Entertained business visitors. Service and food were wonderful." + }, + { + "review_index": 31, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + }, + { + "review_index": 33, + "review_text": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning.", + "sentiment_context": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning." + }, + { + "review_index": 39, + "review_text": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. The venue was gorgeous, casual and elegant at the same time.", + "sentiment_context": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. Th" + }, + { + "review_index": 40, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + }, + { + "review_index": 41, + "review_text": "The food was delicious and the service impeccable. We'll be back.", + "sentiment_context": "The food was delicious and the service impeccable. We'll be back." + }, + { + "review_index": 43, + "review_text": "Broccolini and meatballs were fantastic. Service was excellent", + "sentiment_context": "Broccolini and meatballs were fantastic. Service was excellent" + }, + { + "review_index": 44, + "review_text": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience.", + "sentiment_context": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience." + }, + { + "review_index": 46, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room." + }, + { + "review_index": 47, + "review_text": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very helpful, attentive and the food quality was beyond our expectations.", + "sentiment_context": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very help" + }, + { + "review_index": 48, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)" + }, + { + "review_index": 49, + "review_text": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!", + "sentiment_context": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!" + }, + { + "review_index": 51, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!" + }, + { + "review_index": 52, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly." + }, + { + "review_index": 53, + "review_text": "Wonderful time, always fantastic food, service and atmosphere.", + "sentiment_context": "Wonderful time, always fantastic food, service and atmosphere." + }, + { + "review_index": 58, + "review_text": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding.", + "sentiment_context": "We had a really great meal with delicious appetizers, entrees, and drinks. Service was outstanding." + }, + { + "review_index": 60, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + }, + { + "review_index": 62, + "review_text": "During our short vacation to Vancouver we visited this spot twice. It was just that good. Every single dish we ate was spectacular. And the staff was so knowledgeable and kind.", + "sentiment_context": "During our short vacation to Vancouver we visited this spot twice. It was just that good. Every single dish we ate was spectacular. And the staff was so knowledgeable and kind." + }, + { + "review_index": 63, + "review_text": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding.", + "sentiment_context": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding." + }, + { + "review_index": 64, + "review_text": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table it was really fun watching them prepare the food! Which was delicious! Highly recommend!", + "sentiment_context": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table i" + }, + { + "review_index": 65, + "review_text": "Awesome experience and service perfect. We will go back for sure .", + "sentiment_context": "Awesome experience and service perfect. We will go back for sure ." + }, + { + "review_index": 68, + "review_text": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting to witness and fun but you can definitely feel the heat coming from the kitchen. I thought the heat was nice after walking there during a fall night but my significant other runs warm and thought it was a little warm.", + "sentiment_context": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting" + }, + { + "review_index": 70, + "review_text": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes but it was nice to try his recommendations such as the Mushroom, lemon pizza. Wonderful restaurant, great staff, awesome vibe!", + "sentiment_context": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes" + }, + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + }, + { + "review_index": 76, + "review_text": "I brought my parents here for lunch hoping for a pleasant experience, but unfortunately the service was deeply disappointing. Our waitressโ€”with long pink plastic nails and appearing to be of African descentโ€”was inattentive and dismissive throughout. She never once checked in on us during the meal, yet we watched her engage with other tables multiple times. It felt like we were deliberately ignored. When we asked basic questions about the menu, her responses were condescending and unhelpful, which made my parents uncomfortable and frankly, embarrassed. We tried to remain patient, but the lack of courtesy and care was hard to ignore. Itโ€™s unfortunate because the food was decent, but the service completely overshadowed the meal. I rarely leave negative reviews, but this felt necessary. Hospitality mattersโ€”especially when families are trying to enjoy time together.", + "sentiment_context": "I brought my parents here for lunch hoping for a pleasant experience, but unfortunately the service was deeply disappointing. Our waitressโ€”with long pink plastic nails and appearing to be of African d" + }, + { + "review_index": 77, + "review_text": "From the service to the food our dining experience was top notch.", + "sentiment_context": "From the service to the food our dining experience was top notch." + }, + { + "review_index": 78, + "review_text": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service.", + "sentiment_context": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service." + }, + { + "review_index": 80, + "review_text": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again.", + "sentiment_context": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again." + }, + { + "review_index": 81, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + }, + { + "review_index": 82, + "review_text": "Loved the meal and the service. Will definitely come back.", + "sentiment_context": "Loved the meal and the service. Will definitely come back." + }, + { + "review_index": 83, + "review_text": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!", + "sentiment_context": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!" + }, + { + "review_index": 84, + "review_text": "Wonderful! Would totally recommend it. Food and services are 5 star!", + "sentiment_context": "Wonderful! Would totally recommend it. Food and services are 5 star!" + }, + { + "review_index": 86, + "review_text": "Exceptional service as always! My friends and I come here every year for my birthday and itโ€™s always an amazing time. Thank you guys once again!", + "sentiment_context": "Exceptional service as always! My friends and I come here every year for my birthday and itโ€™s always an amazing time. Thank you guys once again!" + }, + { + "review_index": 87, + "review_text": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night, we will be back for sure!", + "sentiment_context": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night" + }, + { + "review_index": 89, + "review_text": "I have a severe but allergy, and our server took the time to write directly on a menu and outline all food that had nuts or seeds, and what could be modified to be without nuts, and what couldnโ€™t. Absolutely incredible, I always have a great time here", + "sentiment_context": "I have a severe but allergy, and our server took the time to write directly on a menu and outline all food that had nuts or seeds, and what could be modified to be without nuts, and what couldnโ€™t. Abs" + }, + { + "review_index": 93, + "review_text": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary.", + "sentiment_context": "Loved it! Excellent service & good food. Placing lit candles on our cakes we ordered as dessert was a nice touch since it was our Anniversary." + }, + { + "review_index": 95, + "review_text": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak.", + "sentiment_context": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak." + }, + { + "review_index": 97, + "review_text": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was good. The drinks were also really good and great prices for happy hour! Our server was fantastic and went above and beyond to work with my sister and her many allergies which was very appreciated. Thank you!", + "sentiment_context": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was go" + }, + { + "review_index": 98, + "review_text": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes after sitting down, for our drink order to be taken. At that point we had already decided on what we would be eating aswell, so ordered food at the same time. The server did not check up on us, maybe it was because only one alcoholic beverage was ordered? He continued to continuously check up on the table next to us that was ordering multiple beverages and he was also checking up on other tables. Luckily everything with our food was good, but it felt very discriminating how other tables were checked up on, but not ours. Also, this is the first restaurant that I have been to that charges for refills on pop.", + "sentiment_context": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes af" + } + ], + "summary": "Customers consistently praise Nightingale's service quality, with 52 mentions averaging highly positive sentiment. Specific servers like Oscar, Megan, Garin, and Brandon are frequently mentioned by name for their exceptional attentiveness, knowledge, and ability to provide excellent recommendations and timing. While the vast majority of feedback highlights outstanding, professional service that enhances the dining experience, a few isolated incidents mention rushed service or longer wait times." + }, + { + "name": "food quality", + "mention_count": 45, + "sentiment": 0.85875, + "description": "Taste and preparation of dishes", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + }, + { + "review_index": 9, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + }, + { + "review_index": 20, + "review_text": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service.", + "sentiment_context": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service." + }, + { + "review_index": 21, + "review_text": "Very cool place to enjoy a date. Trendy, comfortable, friendly with a great menu and tasty eats. Would go back again and again.", + "sentiment_context": "Very cool place to enjoy a date. Trendy, comfortable, friendly with a great menu and tasty eats. Would go back again and again." + }, + { + "review_index": 23, + "review_text": "Everything we order was outstanding, wonderful service", + "sentiment_context": "Everything we order was outstanding, wonderful service" + }, + { + "review_index": 25, + "review_text": "We had Great time! The food hit the mark the drinks were fabulous.", + "sentiment_context": "We had Great time! The food hit the mark the drinks were fabulous." + }, + { + "review_index": 27, + "review_text": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share.", + "sentiment_context": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share." + }, + { + "review_index": 31, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + }, + { + "review_index": 35, + "review_text": "Some of the best food Iโ€™ve ever had. The entrees are designed to be shared and it makes for an amazing experience.", + "sentiment_context": "Some of the best food Iโ€™ve ever had. The entrees are designed to be shared and it makes for an amazing experience." + }, + { + "review_index": 37, + "review_text": "Amazing food and the chefs table is a great date activity", + "sentiment_context": "Amazing food and the chefs table is a great date activity" + }, + { + "review_index": 41, + "review_text": "The food was delicious and the service impeccable. We'll be back.", + "sentiment_context": "The food was delicious and the service impeccable. We'll be back." + }, + { + "review_index": 46, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room." + }, + { + "review_index": 47, + "review_text": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very helpful, attentive and the food quality was beyond our expectations.", + "sentiment_context": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very help" + }, + { + "review_index": 48, + "review_text": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)", + "sentiment_context": "Great food and service , had pizza and rigatoni and both were very delicious and we will be coming back again soon! :)" + }, + { + "review_index": 49, + "review_text": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!", + "sentiment_context": "The food and service were excellent! Thanks especially to Remy, Francis, and Josh. We will definitely come back :) Highly recommend this restaurant!" + }, + { + "review_index": 51, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!" + }, + { + "review_index": 52, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly." + }, + { + "review_index": 53, + "review_text": "Wonderful time, always fantastic food, service and atmosphere.", + "sentiment_context": "Wonderful time, always fantastic food, service and atmosphere." + }, + { + "review_index": 54, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + }, + { + "review_index": 56, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at" + }, + { + "review_index": 59, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!" + }, + { + "review_index": 60, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + }, + { + "review_index": 62, + "review_text": "During our short vacation to Vancouver we visited this spot twice. It was just that good. Every single dish we ate was spectacular. And the staff was so knowledgeable and kind.", + "sentiment_context": "During our short vacation to Vancouver we visited this spot twice. It was just that good. Every single dish we ate was spectacular. And the staff was so knowledgeable and kind." + }, + { + "review_index": 63, + "review_text": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding.", + "sentiment_context": "One of the most flavorful meals I have ever eaten. The service was beyond outstanding." + }, + { + "review_index": 64, + "review_text": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table it was really fun watching them prepare the food! Which was delicious! Highly recommend!", + "sentiment_context": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table i" + }, + { + "review_index": 68, + "review_text": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting to witness and fun but you can definitely feel the heat coming from the kitchen. I thought the heat was nice after walking there during a fall night but my significant other runs warm and thought it was a little warm.", + "sentiment_context": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting" + }, + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + }, + { + "review_index": 77, + "review_text": "From the service to the food our dining experience was top notch.", + "sentiment_context": "From the service to the food our dining experience was top notch." + }, + { + "review_index": 79, + "review_text": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful.", + "sentiment_context": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful." + }, + { + "review_index": 80, + "review_text": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again.", + "sentiment_context": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again." + }, + { + "review_index": 81, + "review_text": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before and enjoyed going back. The service was excellent and the food was fabulous. Some of the favourites included the seared king salmon, the roasted pork belly, the handmade gemelli, and the roasted brussels sprouts.", + "sentiment_context": "My friends and I had an amazing evening. Two were visiting from Montreal so they are use to some great restaurants and they really enjoyed Nightingale. I was visiting from Ottawa but have been before " + }, + { + "review_index": 83, + "review_text": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!", + "sentiment_context": "After many attempts, finally secured a reservation. Food was amazing, service was great. Definitely worth a return visit!" + }, + { + "review_index": 84, + "review_text": "Wonderful! Would totally recommend it. Food and services are 5 star!", + "sentiment_context": "Wonderful! Would totally recommend it. Food and services are 5 star!" + }, + { + "review_index": 85, + "review_text": "We sat at Chefโ€™s Table. It was more peaceful than sitting in the general eating area. Food was amazing as aways.", + "sentiment_context": "We sat at Chefโ€™s Table. It was more peaceful than sitting in the general eating area. Food was amazing as aways." + }, + { + "review_index": 87, + "review_text": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night, we will be back for sure!", + "sentiment_context": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night" + }, + { + "review_index": 88, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 90, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + }, + { + "review_index": 92, + "review_text": "This was the absolute most fun Iโ€™ve had on a dinner date in my entire life thus far. The food was delicious, and they were able to point me towards the perfect wine for my evening. I look forward to coming back the next time Iโ€™m in town.", + "sentiment_context": "This was the absolute most fun Iโ€™ve had on a dinner date in my entire life thus far. The food was delicious, and they were able to point me towards the perfect wine for my evening. I look forward to c" + }, + { + "review_index": 95, + "review_text": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak.", + "sentiment_context": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak." + }, + { + "review_index": 98, + "review_text": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes after sitting down, for our drink order to be taken. At that point we had already decided on what we would be eating aswell, so ordered food at the same time. The server did not check up on us, maybe it was because only one alcoholic beverage was ordered? He continued to continuously check up on the table next to us that was ordering multiple beverages and he was also checking up on other tables. Luckily everything with our food was good, but it felt very discriminating how other tables were checked up on, but not ours. Also, this is the first restaurant that I have been to that charges for refills on pop.", + "sentiment_context": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes af" + } + ], + "summary": "Food quality receives overwhelmingly positive feedback from customers, with many describing dishes as \"outstanding,\" \"spectacular,\" and \"amazing.\" Customers particularly appreciate the shared plate concept, wood-fired pizzas, and standout items like Japanese potatoes, Korean fried chicken, and corn ribs. The consistent excellence in taste, freshness, and preparation has led many customers to become repeat visitors who trust the restaurant's culinary standards." + }, + { + "name": "ambience", + "mention_count": 14, + "sentiment": 0.8, + "description": "Restaurant atmosphere and environment", + "related_reviews": [ + { + "review_index": 20, + "review_text": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service.", + "sentiment_context": "Music was a bit loud and clubby but everything else was lovely. Excellent food and service." + }, + { + "review_index": 21, + "review_text": "Very cool place to enjoy a date. Trendy, comfortable, friendly with a great menu and tasty eats. Would go back again and again.", + "sentiment_context": "Very cool place to enjoy a date. Trendy, comfortable, friendly with a great menu and tasty eats. Would go back again and again." + }, + { + "review_index": 31, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + }, + { + "review_index": 39, + "review_text": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. The venue was gorgeous, casual and elegant at the same time.", + "sentiment_context": "Service was incredible, read us really well. Food was tasty for the most part, though some things may have been over seasoned or overly complicated. But for the most part, we were really delighted. Th" + }, + { + "review_index": 52, + "review_text": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly.", + "sentiment_context": "Amazing food, great service and ambience. We enjoyed everything we ordered and our waitress was very attentive and friendly." + }, + { + "review_index": 54, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + }, + { + "review_index": 60, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + }, + { + "review_index": 70, + "review_text": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes but it was nice to try his recommendations such as the Mushroom, lemon pizza. Wonderful restaurant, great staff, awesome vibe!", + "sentiment_context": "We were lucky to get Kivan as our server again! He's very personable and we appreciate the quick conversations with him. Good food recommendations. We have our favourites such as the Japanese potatoes" + }, + { + "review_index": 73, + "review_text": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!", + "sentiment_context": "Nightingale is a fun upscale eatery for the foodie! Delicious and interesting food with something for everyone, pizza fried chicken or more upscale food is available. Definitely check it out!" + }, + { + "review_index": 74, + "review_text": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a better experience - i would only come back if they could guarantee a downstairs table - our table was upstairs and its not as good & really noisy.", + "sentiment_context": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a" + }, + { + "review_index": 80, + "review_text": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again.", + "sentiment_context": "Had a really good time at Nightingale for our family dinner. Good ambience, great service and most food items were delicious. Will visit again." + }, + { + "review_index": 90, + "review_text": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good.", + "sentiment_context": "Great service and good ambiance. Food was also very good, hits were the corn ribs and the pizzas, pork belly was a bit tough but still tasted good." + }, + { + "review_index": 91, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + }, + { + "review_index": 95, + "review_text": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak.", + "sentiment_context": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak." + } + ], + "summary": "The ambience receives strong positive feedback, with customers praising the restaurant's trendy, comfortable atmosphere in a beautiful old building. Guests appreciate the lively, energetic vibe and fresh interior decoration that creates an inviting dining environment. However, several customers note that music can be too loud and \"clubby,\" making conversation difficult in certain seating areas." + }, + { + "name": "atmosphere", + "mention_count": 6, + "sentiment": 0.9, + "description": "Restaurant ambience and mood", + "related_reviews": [ + { + "review_index": 44, + "review_text": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience.", + "sentiment_context": "An outstanding evening. Service was fantastic, with a great atmosphere making it perfect. Thank you to Elana for a wonderful experience." + }, + { + "review_index": 53, + "review_text": "Wonderful time, always fantastic food, service and atmosphere.", + "sentiment_context": "Wonderful time, always fantastic food, service and atmosphere." + }, + { + "review_index": 54, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + }, + { + "review_index": 55, + "review_text": "Celebrated our anniversary at Nightingale, we loved the ambiance, the food and the service ! Will definitely return!", + "sentiment_context": "Celebrated our anniversary at Nightingale, we loved the ambiance, the food and the service ! Will definitely return!" + }, + { + "review_index": 88, + "review_text": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-day getaway to Vancouver. The Brussels sprouts were utterly delightful, prompting us to ask our server for the recipe. And let's not forget the wood-fired pizzaโ€”bursting with flavor and cooked to perfection. To top it all off, we indulged in the decadent carrot cake drizzled with heavenly sweetness, paired with a couple of glasses of wine. It was a memorable meal that we won't soon forget!", + "sentiment_context": "We will undoubtedly return! From the exquisite food to the attentive service and inviting atmosphere, Nightingale truly exceeded our expectations. It was the perfect dining experience during our four-" + }, + { + "review_index": 91, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + } + ], + "summary": "Customers consistently describe the atmosphere as fantastic, perfect, and inviting, contributing significantly to special occasion celebrations. The atmosphere is praised for enhancing anniversary dinners, birthday celebrations, and creating memorable dining experiences. The overall sentiment is exceptionally positive, with guests feeling the atmosphere adds substantial value to their visit." + }, + { + "name": "ambiance", + "mention_count": 5, + "sentiment": 0.9, + "description": "Overall atmosphere and vibe", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + } + ], + "summary": "The ambiance receives exceptional praise from customers who describe it as \"incredible\" with warm, inviting vibes and cozy lighting. Guests consistently mention feeling welcomed from the moment they enter, with the beautiful dรฉcor and energy creating a memorable dining environment. The ambiance is frequently cited as a key factor that makes customers want to return for future visits." + }, + { + "name": "noise level", + "mention_count": 5, + "sentiment": 0.2875, + "description": "Restaurant sound environment", + "related_reviews": [ + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 50, + "review_text": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation.", + "sentiment_context": "Everything we ordered was so delicious! My fave was the brick pressed chicken. Very loud though so hard to hear conversation." + }, + { + "review_index": 51, + "review_text": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!", + "sentiment_context": "Overall, our first tine dining there was great. The only minor issue is the music was a bit loud where we were seated and was hard to make conversations. Food and service were topnotch!" + }, + { + "review_index": 74, + "review_text": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a better experience - i would only come back if they could guarantee a downstairs table - our table was upstairs and its not as good & really noisy.", + "sentiment_context": "Great food, great service, was an excellent showcase of local food and wine - could have had more local wines on the menu - i would totally recommend but recommend you request a table downstairs for a" + }, + { + "review_index": 95, + "review_text": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak.", + "sentiment_context": "While the food, service, and ambiance were exceptional, the noise level was too high -- it was difficult to hear each other speak." + } + ], + "summary": "Noise level is a significant concern for customers, with consistently negative feedback about the restaurant being too loud for comfortable conversation. Multiple guests specifically mention difficulty hearing each other speak, with music described as too loud and \"clubby\" in certain areas. Customers recommend requesting downstairs seating for a quieter dining experience, particularly for intimate conversations or business meals." + }, + { + "name": "portion size", + "mention_count": 4, + "sentiment": 0.5, + "description": "Amount of food relative to price", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 27, + "review_text": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share.", + "sentiment_context": "Everything the server recommended was on point. Me and my friend had a great time, since the food was jus the right size to share." + }, + { + "review_index": 35, + "review_text": "Some of the best food Iโ€™ve ever had. The entrees are designed to be shared and it makes for an amazing experience.", + "sentiment_context": "Some of the best food Iโ€™ve ever had. The entrees are designed to be shared and it makes for an amazing experience." + }, + { + "review_index": 57, + "review_text": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller", + "sentiment_context": "The Japanese yam is delicious but unfortunately, every time I come back , this plate keeps getting smaller" + } + ], + "summary": "Customer feedback on portion size is mixed, with some finding portions too small for the price point while others appreciate the sharing-style format. Several guests note that certain dishes, particularly the Japanese yam, seem to be getting smaller over time. However, others find the portion sizes perfect for sharing and sampling multiple dishes, which aligns with the restaurant's intended dining concept." + }, + { + "name": "menu variety", + "mention_count": 3, + "sentiment": 0.9, + "description": "Uniqueness and diversity of offerings", + "related_reviews": [ + { + "review_index": 8, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + }, + { + "review_index": 21, + "review_text": "Very cool place to enjoy a date. Trendy, comfortable, friendly with a great menu and tasty eats. Would go back again and again.", + "sentiment_context": "Very cool place to enjoy a date. Trendy, comfortable, friendly with a great menu and tasty eats. Would go back again and again." + }, + { + "review_index": 32, + "review_text": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage.", + "sentiment_context": "The small plates are superb for sampling a wide variety of tastes. WE loved the Japanese sweet potatoes, Hawsworth style Korean fried chicken with spicy maple syrup, and his house-made sausage." + } + ], + "summary": "Customers appreciate the unique menu and dining style, praising the variety of small plates that allow for sampling diverse flavors. The menu is described as offering something for everyone, from pizza and fried chicken to more upscale options. Guests particularly enjoy the ability to try multiple dishes through the shared plate concept, enhancing their overall dining experience." + }, + { + "name": "value for money", + "mention_count": 3, + "sentiment": 0.65, + "description": "Price relative to portion and quality", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 91, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + }, + { + "review_index": 97, + "review_text": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was good. The drinks were also really good and great prices for happy hour! Our server was fantastic and went above and beyond to work with my sister and her many allergies which was very appreciated. Thank you!", + "sentiment_context": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was go" + } + ], + "summary": "Value perception is mixed among customers, with some finding the restaurant pricey relative to portion sizes while others believe it offers good value. Happy hour is specifically praised as providing great value with excellent food options and pricing. The ability to sample multiple dishes through the sharing concept is seen by some as adding value to the dining experience." + }, + { + "name": "presentation", + "mention_count": 3, + "sentiment": 0.825, + "description": "Visual appeal of dishes", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 60, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + }, + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + } + ], + "summary": "Food presentation receives highly positive feedback, with customers rating it as 5-star quality alongside taste and freshness. Guests appreciate the visual appeal of dishes and professional presentation standards. The presentation quality meets expectations for an upscale dining establishment and contributes to the overall positive dining experience." + }, + { + "name": "value", + "mention_count": 3, + "sentiment": 0.6, + "description": "Price to quality ratio", + "related_reviews": [ + { + "review_index": 59, + "review_text": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!", + "sentiment_context": "Amazing experience all around! Phenomenal food. Great value for your $, and fun atmosphere!" + }, + { + "review_index": 71, + "review_text": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and better presentation at other restaurants. For example their lobster pasta which I've heard great things about, came with tiny portions of lobster and the overall flavour was average. At $60+ I'd recommend you go to Savio Volpe for better quality pasta. We also tried several other dishes like their popular fried chicken (you could taste the grease), mushroom pizza (this was good), prawns in butter, cauliflower, etc. which were all good, but again not exceptional. For an almost $300 lunch we expected more and left underwhelmed.", + "sentiment_context": "Service was about what you'd expect at an establishment like this - our server was attentive, but not very warm. Food was good, but nothing wowed us, and one can easily find more value, taste and bett" + }, + { + "review_index": 78, + "review_text": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service.", + "sentiment_context": "Decent foodโ€” nothing spectacular, could be better for the price point! The pasta was particularly good though and so was the service." + } + ], + "summary": "Customer opinions on value are mixed, with some finding it excellent value for money while others feel the food doesn't justify the price point. One customer praised it as \"great value for your $\" with phenomenal food, but others noted you can \"easily find more value\" elsewhere and that food \"could be better for the price point.\" The overall sentiment suggests value perception varies significantly based on individual expectations and experiences." + }, + { + "name": "service speed", + "mention_count": 3, + "sentiment": 0.55, + "description": "How quickly food and service is provided", + "related_reviews": [ + { + "review_index": 60, + "review_text": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came quickly and was very well presented . Great place to go for a group dinner and sharing the plates.", + "sentiment_context": "Went for the first time after having done Hawksworths many times in the past. This was a rocking place, great vibes, Energetic, and busy. Very well staffed and service was exceptional. The food came q" + }, + { + "review_index": 69, + "review_text": "Amazing food, and the timing of dishes was impeccable!!", + "sentiment_context": "Amazing food, and the timing of dishes was impeccable!!" + }, + { + "review_index": 98, + "review_text": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes after sitting down, for our drink order to be taken. At that point we had already decided on what we would be eating aswell, so ordered food at the same time. The server did not check up on us, maybe it was because only one alcoholic beverage was ordered? He continued to continuously check up on the table next to us that was ordering multiple beverages and he was also checking up on other tables. Luckily everything with our food was good, but it felt very discriminating how other tables were checked up on, but not ours. Also, this is the first restaurant that I have been to that charges for refills on pop.", + "sentiment_context": "Went for dinner to celebrate a friends birthday and had a very unpleasant experience with the service. We told the server that we need a few minutes to decide our drink order but it took 20 minutes af" + } + ], + "summary": "Service speed receives generally positive feedback, with customers highlighting impeccable timing and quick food delivery in most cases. Two customers specifically praised the \"exceptional\" service speed and \"impeccable timing of dishes,\" but one notable negative experience involved a 20-minute wait just to place a drink order after requesting time to decide. The majority of experiences suggest well-staffed operations with efficient service delivery." + }, + { + "name": "seating experience", + "mention_count": 3, + "sentiment": 0.7, + "description": "Quality of seating areas and chef's table", + "related_reviews": [ + { + "review_index": 64, + "review_text": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table it was really fun watching them prepare the food! Which was delicious! Highly recommend!", + "sentiment_context": "We celebrated our anniversary here and it was such a great experience! The hostesses and the waiter were very friendly and honestly all the staff kind of looked after us as we sat at the chefs table i" + }, + { + "review_index": 66, + "review_text": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely made some of our food choices from what looked good at the pass. Solid food and some fun cocktails. Highly recommend the braised meatballs and cable knit sweater cocktail.", + "sentiment_context": "The chef's table options was perfect for our anniversary celebration. Small intimate booths and a very fun view. If you enjoy watching professional kitchens work , I highly recommend it. We definitely" + }, + { + "review_index": 68, + "review_text": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting to witness and fun but you can definitely feel the heat coming from the kitchen. I thought the heat was nice after walking there during a fall night but my significant other runs warm and thought it was a little warm.", + "sentiment_context": "We did the Chefs table experience for a birthday celebration. Fun experience and amazing service. Food was out of this world. Pizzas are wood fired and exceptionally tasty. Chefs table was interesting" + } + ], + "summary": "The seating experience, particularly the chef's table option, receives consistently positive feedback from customers celebrating special occasions. Multiple customers specifically praised the chef's table as \"perfect,\" \"intimate,\" and offering a \"fun view\" of the professional kitchen in action. All mentions relate to anniversary and birthday celebrations, suggesting this seating option successfully enhances special dining experiences." + }, + { + "name": "music volume", + "mention_count": 2, + "sentiment": 0.6, + "description": "Sound level affecting conversation", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Music volume appears to contribute positively to the overall ambiance, with customers appreciating the warm atmosphere it helps create. The feedback suggests the music level supports rather than detracts from the dining experience, contributing to what customers describe as the special \"Nightingale experience.\" However, limited specific details are provided about the actual volume levels." + }, + { + "name": "sharing style", + "mention_count": 2, + "sentiment": 0.9, + "description": "Family style and share plate format", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The family-style sharing approach receives overwhelmingly positive feedback from customers who find it refreshing and engaging. Customers specifically appreciate how the shared plates create \"a wealth of different flavour combinations\" and describe it as \"a refreshing way to approach dinner.\" This dining format appears to be a strong differentiator that enhances the overall experience and encourages repeat visits." + }, + { + "name": "dietary accommodations", + "mention_count": 2, + "sentiment": 0.1, + "description": "Ability to modify dishes for allergies", + "related_reviews": [ + { + "review_index": 34, + "review_text": "Disclosure: The restaurant has a very strict policy around modifications of dishes, they refuse to modify any dish. We understood this before we came in. One of our party has an allergy to chilli, peppers and paprika, and we asked for a breakdown of what dishes she could have...the server (fantastic) quickly had this done and returned with a marked up menu. There were very few dishes that remained that were ok for her. Many of the dishes here come with a drizzle, a sauce or a dressing, which contain the allergy ingredient(s). We asked whether these sauces or sprinkles could be left to the side in a separate dish, but this was refused, meaning that she could only order 2 of the salads, and a couple of other dishes, most of which were not to her taste. We feel that this complete lack of any flexibility (putting a sauce on the side rather than all over the dish is not a crazy modification, and is not normally an issue in other restaurants!) is very over the top and shows an unyielding ...", + "sentiment_context": "Disclosure: The restaurant has a very strict policy around modifications of dishes, they refuse to modify any dish. We understood this before we came in. One of our party has an allergy to chilli, pep" + }, + { + "review_index": 36, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + } + ], + "summary": "Dietary accommodations receive strongly negative feedback due to the restaurant's strict no-modification policy. Multiple customers express frustration that the restaurant \"refuses to modify any dish,\" even for allergies to ingredients like chili and peppers. This inflexible approach appears to significantly impact customer satisfaction and may limit accessibility for diners with dietary restrictions." + }, + { + "name": "service attentiveness", + "mention_count": 2, + "sentiment": 0.2, + "description": "How attentive servers are to customers", + "related_reviews": [ + { + "review_index": 29, + "review_text": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my" + }, + { + "review_index": 36, + "review_text": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we were never asked if everything was okay. Not a single time did they come and ask even for a water refill. Worse was the table next to us was very well taken care of. We did see how many times the server went there. And never to our table except for one time when he got dirty plate and at the same time asked us if we are ready to pay (gosh, AGAIN didnโ€™t even try to ask if everything went well) which made us feel more UNWELCOME. Iโ€™m not sure if because we are asian or what. Cos the other table are not asian like us. We still tipped despite of this terrible experience because (thereโ€™s one that was good to us was the one who served the food, heโ€™s a friendly fellow), which we probably shouldnโ€™t. Donโ€™t think weโ€™re gonna come back.", + "sentiment_context": "Food (pizza margherita) was a bit salty maybe for our taste and some are burnt, chicken with maple is good, however, they canโ€™t accommodate modifications. Drink was not bad either. Whatโ€™s bad is, we w" + } + ], + "summary": "Service attentiveness receives negative feedback, with customers experiencing issues like lack of drink refills and poor seating arrangements. One loyal customer on their fourth visit expressed disappointment with both seating assignment and service attention during a special birthday celebration. The feedback suggests inconsistent attention to customer needs, particularly for repeat customers and special occasions." + }, + { + "name": "staff knowledge", + "mention_count": 2, + "sentiment": 0.8, + "description": "Staff knowledge about menu and dietary restrictions", + "related_reviews": [ + { + "review_index": 62, + "review_text": "During our short vacation to Vancouver we visited this spot twice. It was just that good. Every single dish we ate was spectacular. And the staff was so knowledgeable and kind.", + "sentiment_context": "During our short vacation to Vancouver we visited this spot twice. It was just that good. Every single dish we ate was spectacular. And the staff was so knowledgeable and kind." + }, + { + "review_index": 79, + "review_text": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful.", + "sentiment_context": "Food was excellent! Service was great as well. One person in our group cannot have dairy and the server marked off everything on the menu that didnโ€™t have dairy in it which was very helpful." + } + ], + "summary": "Staff knowledge receives highly positive feedback, with customers praising servers as knowledgeable and helpful. One customer noted the staff was \"so knowledgeable and kind,\" while another appreciated a server who proactively marked menu items without dairy for a guest with dietary restrictions. This expertise appears to significantly enhance the dining experience and customer satisfaction." + }, + { + "name": "special occasion recognition", + "mention_count": 2, + "sentiment": 0.4, + "description": "Acknowledgment of celebrations", + "related_reviews": [ + { + "review_index": 72, + "review_text": "Great place, but our anniversary celebration was marred by the lack of expected acknowledgement. So sad.", + "sentiment_context": "Great place, but our anniversary celebration was marred by the lack of expected acknowledgement. So sad." + }, + { + "review_index": 75, + "review_text": "The most amazing meal I have ever had. From start to finish it was perfection. It was also my birthday dinner and they went out of their way to make it special. The food was amazing and so was the service. Canโ€™t wait to come back.", + "sentiment_context": "The most amazing meal I have ever had. From start to finish it was perfection. It was also my birthday dinner and they went out of their way to make it special. The food was amazing and so was the ser" + } + ], + "summary": "Special occasion recognition shows mixed results, with some customers receiving exceptional treatment while others feel overlooked. One customer had their birthday celebration enhanced with staff going \"out of their way to make it special,\" while another felt their anniversary was \"marred by the lack of expected acknowledgement.\" Consistency in recognizing and celebrating special occasions appears to be an area needing improvement." + }, + { + "name": "allergy accommodation", + "mention_count": 2, + "sentiment": 0.95, + "description": "Staff handling of dietary restrictions", + "related_reviews": [ + { + "review_index": 89, + "review_text": "I have a severe but allergy, and our server took the time to write directly on a menu and outline all food that had nuts or seeds, and what could be modified to be without nuts, and what couldnโ€™t. Absolutely incredible, I always have a great time here", + "sentiment_context": "I have a severe but allergy, and our server took the time to write directly on a menu and outline all food that had nuts or seeds, and what could be modified to be without nuts, and what couldnโ€™t. Abs" + }, + { + "review_index": 97, + "review_text": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was good. The drinks were also really good and great prices for happy hour! Our server was fantastic and went above and beyond to work with my sister and her many allergies which was very appreciated. Thank you!", + "sentiment_context": "We loved our recent visit to Nightingale. We were there for happy hour to celebrate my mum's birthday! The happy hour food options were great and the prices were a great value and the selection was go" + } + ], + "summary": "Allergy accommodation receives excellent feedback when properly handled, with staff taking detailed care to ensure guest safety. One customer with a severe nut allergy praised their server for taking time to write directly on the menu, outlining all problematic items and modification possibilities. This thorough, personalized approach to serious allergies demonstrates strong capability when the restaurant chooses to accommodate dietary needs." + }, + { + "name": "seating options", + "mention_count": 2, + "sentiment": 0.9, + "description": "Different seating areas available", + "related_reviews": [ + { + "review_index": 85, + "review_text": "We sat at Chefโ€™s Table. It was more peaceful than sitting in the general eating area. Food was amazing as aways.", + "sentiment_context": "We sat at Chefโ€™s Table. It was more peaceful than sitting in the general eating area. Food was amazing as aways." + }, + { + "review_index": 87, + "review_text": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night, we will be back for sure!", + "sentiment_context": "We had an incredible evening celebrating our anniversary. Service and food was excellent. Our server Brandon was very knowledgable and made great recommendations. Chef's table is a must for date night" + } + ], + "summary": "Customers consistently praise the Chef's Table as an exceptional seating choice, describing it as more peaceful than the general dining area and a must for date nights. Both mentions highlight how this premium seating option enhances special occasions like anniversaries, with guests appreciating the quieter atmosphere it provides." + }, + { + "name": "accommodation", + "mention_count": 1, + "sentiment": 0.2, + "description": "Handling special requests and allergies", + "related_reviews": [ + { + "review_index": 1, + "review_text": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from the dish we ordered. We merely requested they NOT put onions on a pizza - - it isn't like we were expecting them to alter a recipe. Presumably, onions need to be added to a pizza before they bake it (I would hope they're not frozen thus added previously). Anyway, I expected more from an establishment like this - disappointing.", + "sentiment_context": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from th" + } + ], + "summary": "The restaurant appears to have significant issues with dietary accommodation flexibility, with customers expressing frustration when allergen-containing ingredients cannot be removed from dishes. This inflexibility in modifying menu items creates a poor experience for guests with allergies or dietary restrictions." + }, + { + "name": "ventilation", + "mention_count": 1, + "sentiment": 0.3, + "description": "Air quality and kitchen fumes", + "related_reviews": [ + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + } + ], + "summary": "While the customer expresses overall loyalty to Nightingale with consistently excellent food and staff, there appears to be an underlying ventilation concern that affects the dining experience. The issue seems notable enough to mention despite the customer's general satisfaction with the restaurant." + }, + { + "name": "seating arrangement", + "mention_count": 1, + "sentiment": 0.4, + "description": "Table positioning and comfort", + "related_reviews": [ + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + } + ], + "summary": "Despite being a loyal customer who visits regularly, there are some concerns about seating arrangements that slightly detract from the otherwise excellent food and service experience. The specific seating arrangement issues appear to be a minor but noticeable aspect of the overall dining experience." + }, + { + "name": "hostess service", + "mention_count": 1, + "sentiment": 0.3, + "description": "Front of house greeting and seating", + "related_reviews": [ + { + "review_index": 11, + "review_text": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and instead of seating her or at least welcoming her to wait at the table, the hostess questioned whether all six people were still coming. Since she wasnโ€™t the one who made the reservation, she didnโ€™t know, and because of that, they refused to seat her until the rest of us arrived. It felt odd and unaccommodating. The entire purpose of making a reservation is to ensure you have a table, so it was surprising that they wouldnโ€™t let one member of the party be seated. What made the situation even more uncomfortable was that after refusing to seat her, the two staff members at the host stand began speaking to each other in another language about the situation, which came across as unprofessional and dismissive. The second issue happened at the end of the evening while we were paying. We explained...", + "sentiment_context": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and in" + } + ], + "summary": "The hostess service fell short of the high standards customers expect from Nightingale, particularly during a special birthday celebration for six guests. The service issue occurred when the first guest arrived, suggesting problems with greeting and initial customer interaction that disappointed a returning customer." + }, + { + "name": "freshness", + "mention_count": 1, + "sentiment": 0.95, + "description": "Quality and freshness of ingredients", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Customers are extremely impressed with the freshness of ingredients, rating it as a 5-star aspect of their dining experience. The exceptional freshness is mentioned alongside food quality and presentation as standout elements that contribute to an amazing overall experience." + }, + { + "name": "seating", + "mention_count": 1, + "sentiment": 0.2, + "description": "Quality of seating arrangements", + "related_reviews": [ + { + "review_index": 29, + "review_text": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my Sprite as I was the only one not drinking!", + "sentiment_context": "4th time visiting Nightingale. Celebrating my daughterโ€™s 24th Bday, made a reso 3 weeks in advance and did not appreciate the โ€œboothโ€ upstairs we were seated? Also did not appreciate no refills for my" + } + ], + "summary": "A loyal customer who made reservations well in advance expressed significant dissatisfaction with being seated in an upstairs booth for a special birthday celebration. This seating disappointment suggests that premium reservations may not always receive preferred table assignments, which can negatively impact important celebrations." + }, + { + "name": "interior design", + "mention_count": 1, + "sentiment": 0.9, + "description": "Restaurant decoration and design", + "related_reviews": [ + { + "review_index": 31, + "review_text": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a return visit!", + "sentiment_context": "Great restaurant in a lovely old building. The food is incredibly good, and the interior decoration is fresh, crisp and beautiful. Service is quick and professional. A lively, busy vibe that invites a" + } + ], + "summary": "The interior design receives high praise for being fresh, crisp, and beautiful, perfectly complementing the restaurant's lovely historic building setting. Customers appreciate how the modern design aesthetic creates a lively, busy atmosphere that enhances the overall dining experience." + }, + { + "name": "food presentation", + "mention_count": 1, + "sentiment": 0.9, + "description": "Visual presentation of dishes", + "related_reviews": [ + { + "review_index": 33, + "review_text": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning.", + "sentiment_context": "Incredible as always ! Our server Oscar was particularly wonderful, and every single dish was nothing short of stunning." + } + ], + "summary": "Food presentation consistently impresses customers, with dishes described as stunning and nothing short of exceptional. The visual appeal of the dishes appears to be a standout feature that enhances the overall dining experience significantly." + }, + { + "name": "food speed", + "mention_count": 1, + "sentiment": 0.9, + "description": "How quickly food arrives", + "related_reviews": [ + { + "review_index": 40, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + } + ], + "summary": "Customers are very satisfied with the speed of food service, noting that dishes arrive quickly while maintaining proper temperature. The efficient kitchen timing contributes positively to the overall dining experience without compromising food quality." + }, + { + "name": "food temperature", + "mention_count": 1, + "sentiment": 0.9, + "description": "Food served hot", + "related_reviews": [ + { + "review_index": 40, + "review_text": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend", + "sentiment_context": "The food came out fast, was hot, and our server was wonderful! Dessert delicious and drinks great, as always. Highly recommend" + } + ], + "summary": "Customers appreciate that food is served hot and arrives quickly. The positive feedback indicates your kitchen is successfully maintaining proper serving temperatures and efficient timing." + }, + { + "name": "selection variety", + "mention_count": 1, + "sentiment": 0.8, + "description": "Menu variety and options", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes were great. Iโ€™ll be going backโ€ฆagainโ€ฆand again.", + "sentiment_context": "Itโ€™s never bad there. Ever. Service was 5 star. Selection is greatโ€ฆ.with the cauliflower hummus stole the show for us. One dish (pasta) was a bit salty to fully enjoy, and the beef and fish dishes wer" + } + ], + "summary": "Customers are highly satisfied with your menu variety, specifically praising standout dishes like the cauliflower hummus. The diverse selection allows guests to find dishes that impress, though attention to seasoning consistency remains important." + }, + { + "name": "dining room", + "mention_count": 1, + "sentiment": 0.9, + "description": "Upstairs dining area", + "related_reviews": [ + { + "review_index": 46, + "review_text": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room.", + "sentiment_context": "Everything was amazing as usual. The service was impeccable, food divine and always love sitting upstairs in that gorgeous room." + } + ], + "summary": "The upstairs dining room receives exceptional praise for its gorgeous atmosphere and ambiance. Customers specifically love the aesthetic appeal of this space, making it a key attraction for repeat visits." + }, + { + "name": "reservation process", + "mention_count": 1, + "sentiment": 0.9, + "description": "Booking experience", + "related_reviews": [ + { + "review_index": 47, + "review_text": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very helpful, attentive and the food quality was beyond our expectations.", + "sentiment_context": "We hosted my husband's birthday party here. The whole experience from making reservations to the food and service of the night was spectacular. We could not have been happier; our server was very help" + } + ], + "summary": "Your reservation system performs excellently, with customers finding the booking process seamless from start to finish. The smooth reservation experience contributes significantly to overall customer satisfaction for special occasions like birthday celebrations." + }, + { + "name": "happy hour", + "mention_count": 1, + "sentiment": 0.9, + "description": "Special pricing period", + "related_reviews": [ + { + "review_index": 54, + "review_text": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver.", + "sentiment_context": "Had a great solo evening at the bar. Cocktails, food, ambience are all top notch. Great happy hour, too. Will be a regular spot when in Vancouver." + } + ], + "summary": "Customers view your happy hour offering very positively, appreciating the value it provides alongside your quality cocktails and food. This program successfully attracts solo diners and creates potential for building a regular customer base." + }, + { + "name": "service pacing", + "mention_count": 1, + "sentiment": 0.3, + "description": "Rushed service timing", + "related_reviews": [ + { + "review_index": 56, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at" + } + ], + "summary": "Some customers feel rushed during their dining experience, particularly when receiving checks before requesting them while still enjoying drinks. This suggests a need to better read table cues and allow guests to dine at their preferred pace." + }, + { + "name": "food timing", + "mention_count": 1, + "sentiment": 0.3, + "description": "Dishes arriving at different times", + "related_reviews": [ + { + "review_index": 56, + "review_text": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at all different times so it was awkward as not everyone was eating everything. Will probably come back just for drinks and appies at the bar, but not full meals.", + "sentiment_context": "We ve had great experiences here but last night we felt the service was rushed and we were given our check before we asked for it while still enjoying our wine. The food was amazing but it came out at" + } + ], + "summary": "There are concerns about food arriving too quickly or at inappropriate times during the meal progression. Customers prefer a more relaxed timing that allows them to fully enjoy each course without feeling hurried." + }, + { + "name": "location", + "mention_count": 1, + "sentiment": 0.9, + "description": "Restaurant location quality", + "related_reviews": [ + { + "review_index": 91, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + } + ], + "summary": "Your restaurant location receives excellent feedback from customers who find it convenient and appealing. The prime location contributes to the overall positive dining experience and accessibility for guests." + }, + { + "name": "portion sizes", + "mention_count": 1, + "sentiment": 0.9, + "description": "Food portion sizing options", + "related_reviews": [ + { + "review_index": 91, + "review_text": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value for your money.", + "sentiment_context": "Exceptional restaurant. Great location, nice atmosphere and the service is perfect. The food comes in different sizes which allows you to sample multiple dishes with your guests. You will get value fo" + } + ], + "summary": "Customers appreciate your varied portion size options, which allow for sharing and sampling multiple dishes among guests. This flexible approach to portioning enhances the social dining experience and provides good perceived value." + } + ], + "total_aspects": 39 + }, + "insights": { + "chef": { + "summary": "Kitchen performance shows strong execution across signature items with excellent food quality scores (+0.86) and outstanding freshness ratings (+0.95). However, portion sizes show mixed feedback and food timing issues need immediate attention.", + "strengths": [ + "Brussels sprouts are a standout signature dish with exceptional sentiment (+0.93) and highest mention frequency (5 mentions)", + "Pizza program is performing excellently with consistently high ratings (+0.85 for pizza, +0.75 for pizzas) and strong customer demand", + "Protein execution is exceptional, particularly meatball (+0.95) and brick pressed chicken (+0.90) showing excellent technique and consistency" + ], + "concerns": [ + "Food timing execution is significantly underperforming with only +0.30 sentiment, indicating coordination issues in kitchen", + "Portion size feedback is mixed at +0.50 sentiment across 4 mentions, suggesting inconsistency in plating standards" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement stricter timing protocols and expediting procedures to ensure synchronized dish delivery", + "reason": "Food timing issues directly impact customer satisfaction and table experience", + "evidence": "Food timing sentiment at +0.30 is significantly below other execution metrics" + }, + { + "priority": "high", + "action": "Standardize portion control procedures and retrain line cooks on plating specifications", + "reason": "Inconsistent portions affect value perception and cost control", + "evidence": "Portion size sentiment at +0.50 with 4 mentions indicates customer dissatisfaction with serving sizes" + }, + { + "priority": "medium", + "action": "Leverage success of brussels sprouts and meatball recipes to develop similar high-impact small plates", + "reason": "These items show exceptional customer satisfaction and can drive menu profitability", + "evidence": "Brussels sprouts (+0.93, 5 mentions) and meatball (+0.95, 2 mentions) are top performers" + } + ] + }, + "manager": { + "summary": "Nightingale Vancouver demonstrates strong operational performance with excellent service quality (+0.82 sentiment, 52 mentions) and outstanding atmosphere (+0.90 sentiment). However, service attentiveness (+0.20 sentiment) and pacing issues (+0.30 sentiment) require immediate attention to maintain the restaurant's premium positioning.", + "strengths": [ + "Exceptional service quality with +0.82 sentiment across 52 customer mentions, indicating consistent positive guest experiences", + "Outstanding ambience and atmosphere (+0.80 and +0.90 sentiment respectively) creating a memorable dining environment", + "Strong staff knowledge (+0.80 sentiment) demonstrating effective training in menu and wine expertise" + ], + "concerns": [ + "Service attentiveness significantly underperforming at +0.20 sentiment, suggesting staff may be inattentive to guest needs during service", + "Service pacing issues (+0.30 sentiment) and moderate service speed (+0.55 sentiment) indicating potential kitchen-service coordination problems" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement service attentiveness training program focusing on table monitoring, guest check-ins, and proactive service", + "reason": "Service attentiveness at +0.20 sentiment is critically low and directly impacts guest satisfaction and repeat business", + "evidence": "Service attentiveness sentiment of +0.20 compared to overall service quality of +0.82" + }, + { + "priority": "high", + "action": "Review and optimize service pacing protocols between kitchen and front-of-house teams", + "reason": "Poor service pacing (+0.30 sentiment) and moderate service speed can diminish the premium dining experience", + "evidence": "Service pacing at +0.30 and service speed at +0.55 sentiment indicate coordination issues" + }, + { + "priority": "medium", + "action": "Enhance hostess training program to improve first impressions and reservation management", + "reason": "Hostess service at +0.30 sentiment represents the first touchpoint and sets expectations for the entire experience", + "evidence": "Hostess service sentiment of +0.30 is significantly below overall service quality standards" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/reports/nightingale_vancouver_report_20251124_203546.json b/reports/nightingale_vancouver_report_20251124_203546.json new file mode 100644 index 0000000000000000000000000000000000000000..b8e785ddd4c30177827e399543a04cfd2e6ece58 --- /dev/null +++ b/reports/nightingale_vancouver_report_20251124_203546.json @@ -0,0 +1,654 @@ +{ + "restaurant": "Nightingale Vancouver", + "timestamp": "2025-11-24T20:35:46.369627", + "menu_analysis": { + "food_items": [ + { + "name": "pizza", + "mention_count": 3, + "sentiment": 0.7, + "category": "main", + "related_reviews": [ + { + "review_index": 1, + "review_text": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from the dish we ordered. We merely requested they NOT put onions on a pizza - - it isn't like we were expecting them to alter a recipe. Presumably, onions need to be added to a pizza before they bake it (I would hope they're not frozen thus added previously). Anyway, I expected more from an establishment like this - disappointing.", + "sentiment_context": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from th" + }, + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 13, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + } + ], + "summary": "Customers consistently praise the pizza with highly positive feedback, particularly highlighting the spicy salami pizza as awesome and delicious. The overall sentiment is very positive, though there was one mention of allergy accommodation challenges that may need attention from management." + }, + { + "name": "brussel sprouts", + "mention_count": 3, + "sentiment": 1.0, + "category": "side", + "related_reviews": [ + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 13, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The Brussels sprouts receive exceptional customer praise, with one guest calling them the 'best Brussels sprouts I've had' and others describing them as awesome and tasty with Asian flavors. This appears to be a standout menu item that consistently delights customers and drives repeat visits." + }, + { + "name": "meatball", + "mention_count": 2, + "sentiment": 1.0, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 3, + "review_text": "Always a great place for lunch or dinner and the meatballs were amazing. Again!", + "sentiment_context": "Always a great place for lunch or dinner and the meatballs were amazing. Again!" + } + ], + "summary": "The meatballs consistently receive glowing reviews from customers, with one regular guest specifically noting they were 'amazing. Again!' This appears to be a reliable crowd-pleaser that keeps customers coming back." + }, + { + "name": "salted caramel cup", + "mention_count": 1, + "sentiment": 1.0, + "category": "dessert", + "related_reviews": [ + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + } + ], + "summary": "This dessert item received positive feedback as part of an outstanding birthday dining experience. While only mentioned once, it contributed to an overall exceptional meal with impeccable service." + }, + { + "name": "spicy salami pizza", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + } + ], + "summary": "Customers specifically call out this pizza variation as awesome and a standout item that makes them want to return to try other menu items. The positive feedback suggests this is an effective gateway dish for first-time visitors." + }, + { + "name": "woodfired pizza", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The woodfired pizza receives outstanding reviews from customers who appreciate the shared plate dining approach. This item appears to make a strong impression as part of the overall exceptional food experience." + }, + { + "name": "beat salad", + "mention_count": 1, + "sentiment": 1.0, + "category": "salad", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The beet salad is mentioned as part of an outstanding dining experience where customers were particularly impressed with the food quality. While limited feedback, it contributes positively to the overall meal satisfaction." + }, + { + "name": "braised ribs", + "mention_count": 1, + "sentiment": 0.5, + "category": "main", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The braised ribs receive neutral to positive feedback as part of an overall outstanding dining experience. Limited customer feedback suggests this item performs adequately but may not be a standout compared to other menu items." + }, + { + "name": "roasted whole branzino", + "mention_count": 1, + "sentiment": 0.6, + "category": "main", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "Customers find this dish problematic, specifically noting it was pricy for the portion size and contained an unexpected amount of bones despite being described as deboned and butterflied. This preparation issue needs immediate attention to meet customer expectations." + }, + { + "name": "matcha opera cake", + "mention_count": 1, + "sentiment": 0.4, + "category": "dessert", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "This dessert receives lukewarm feedback with customers noting it was 'ok' but lacking in matcha flavor intensity. The weak matcha taste appears to be the primary disappointment, suggesting the recipe may need adjustment to deliver on flavor expectations." + }, + { + "name": "japanese potato", + "mention_count": 1, + "sentiment": 1.0, + "category": "side", + "related_reviews": [ + { + "review_index": 17, + "review_text": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go back & try new amazing items!", + "sentiment_context": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go b" + } + ], + "summary": "The Japanese potato receives exceptional praise from customers, with one guest noting it became their new favorite dish after trying it based on their server's enthusiastic recommendation. This item appears to be a standout menu choice that staff are proud to recommend and customers are eager to return for." + }, + { + "name": "sweet potato", + "mention_count": 1, + "sentiment": 1.0, + "category": "side", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The sweet potato dish receives highly positive feedback as part of the family-style dining experience, with customers describing every bite as fantastic. Guests appreciate how it contributes to the variety of flavor combinations available when sharing multiple dishes." + }, + { + "name": "brick pressed chicken", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The brick pressed chicken earns excellent customer satisfaction, with diners describing every bite as fantastic. This dish successfully contributes to the restaurant's family-style concept, offering guests diverse flavor experiences when paired with other menu items." + }, + { + "name": "short rib", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The short rib receives outstanding customer feedback, with guests praising every bite as fantastic. This dish works well within the family-style dining format, providing customers with satisfying flavor variety that encourages return visits." + } + ], + "drinks": [ + { + "name": "local bc cider", + "mention_count": 1, + "sentiment": 1.0, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Customers are highly impressed with the local BC cider offering, with one guest describing it as having a \"clean\" taste that elicited a strong positive reaction. The cider appears to complement the overall exceptional dining experience and contributes to the restaurant's emphasis on local, quality ingredients." + }, + { + "name": "cocktails", + "mention_count": 1, + "sentiment": 1.0, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customers express strong satisfaction with the cocktail program, describing the drinks as \"great\" and highlighting how well they pair with the food offerings. The cocktails are praised as an integral part of the overall fantastic dining experience and complement the family-style eating format." + }, + { + "name": "mocktails", + "mention_count": 1, + "sentiment": 1.0, + "category": "non-alcohol", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The mocktail selection receives positive feedback from customers who appreciate having quality non-alcoholic drink options available. Guests specifically mention mocktails as part of the \"great drinks\" experience, indicating they are well-crafted and successfully complement the meal rather than feeling like an afterthought." + } + ], + "total_extracted": 17 + }, + "aspect_analysis": { + "aspects": [ + { + "name": "service quality", + "mention_count": 10, + "sentiment": 0.8, + "description": "Staff attentiveness and professionalism", + "related_reviews": [ + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 7, + "review_text": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty", + "sentiment_context": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty" + }, + { + "review_index": 8, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + }, + { + "review_index": 9, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 11, + "review_text": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and instead of seating her or at least welcoming her to wait at the table, the hostess questioned whether all six people were still coming. Since she wasnโ€™t the one who made the reservation, she didnโ€™t know, and because of that, they refused to seat her until the rest of us arrived. It felt odd and unaccommodating. The entire purpose of making a reservation is to ensure you have a table, so it was surprising that they wouldnโ€™t let one member of the party be seated. What made the situation even more uncomfortable was that after refusing to seat her, the two staff members at the host stand began speaking to each other in another language about the situation, which came across as unprofessional and dismissive. The second issue happened at the end of the evening while we were paying. We explained...", + "sentiment_context": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and in" + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 18, + "review_text": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure.", + "sentiment_context": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure." + } + ], + "summary": "Customers consistently praise Nightingale's service quality, describing it as wonderful, outstanding, and excellent across multiple visits. Staff members like Oscar and Megan receive specific recognition for their attentiveness, timing, and ability to provide helpful recommendations that enhance the dining experience. While most feedback is overwhelmingly positive, there was one instance where service fell short of expected standards, indicating the importance of maintaining consistency." + }, + { + "name": "food quality", + "mention_count": 8, + "sentiment": 0.9, + "description": "Taste and preparation of dishes", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 8, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + }, + { + "review_index": 9, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 17, + "review_text": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go back & try new amazing items!", + "sentiment_context": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go b" + }, + { + "review_index": 18, + "review_text": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure.", + "sentiment_context": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure." + } + ], + "summary": "The food quality at Nightingale receives exceptional praise from customers, with multiple reviews describing it as superb, outstanding, and consistently excellent. Guests specifically highlight the freshness, unique menu offerings, and the share plate concept that allows for diverse flavor combinations. The overwhelmingly positive sentiment indicates that food quality is a major strength and key differentiator for the restaurant." + }, + { + "name": "ambiance", + "mention_count": 6, + "sentiment": 0.9, + "description": "Overall atmosphere and vibe", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + } + ], + "summary": "Customers are highly impressed with Nightingale's ambiance, describing it as incredible, warm, and inviting with cozy lighting and great energy. The beautiful dรฉcor and lively atmosphere create a welcoming environment that makes guests feel comfortable and eager to return. The consistently positive feedback suggests the ambiance is a significant contributor to the overall dining experience." + }, + { + "name": "noise level", + "mention_count": 3, + "sentiment": 0.4, + "description": "Volume of restaurant environment", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customer feedback on noise levels presents mixed experiences, with some guests noting that the restaurant can become quite packed during peak times like lunch service. While the lively ambiance is generally appreciated, the noise level appears to be a concern for some diners, particularly during busy periods. This suggests potential opportunities to manage acoustics during high-traffic times." + }, + { + "name": "seating", + "mention_count": 2, + "sentiment": 0.5, + "description": "Table location and comfort", + "related_reviews": [ + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + } + ], + "summary": "Seating feedback is limited but indicates some challenges, particularly during busy periods when the restaurant becomes packed. While loyal customers continue to return despite any seating concerns, the mixed sentiment suggests there may be opportunities to optimize seating arrangements or manage capacity during peak times." + }, + { + "name": "dining style", + "mention_count": 2, + "sentiment": 1.0, + "description": "Share plates and family style eating", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customers absolutely love Nightingale's family-style dining approach, describing the shared plates concept as refreshing and outstanding. The dining style allows guests to experience a wealth of different flavor combinations, which enhances their overall experience and encourages return visits. This unique approach is clearly a major differentiator that resonates strongly with diners." + }, + { + "name": "presentation", + "mention_count": 1, + "sentiment": 1.0, + "description": "Visual appeal of dishes", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Food presentation receives outstanding feedback from customers, with guests rating it as 5-star quality. The visual appeal of dishes contributes significantly to the overall dining experience and complements the high food quality standards." + }, + { + "name": "freshness", + "mention_count": 1, + "sentiment": 1.0, + "description": "Quality of ingredients", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Customers rate the freshness of ingredients as exceptional, giving it 5-star quality recognition. This commitment to fresh ingredients is clearly noticed and appreciated by diners, contributing to the overall positive food experience." + }, + { + "name": "value", + "mention_count": 1, + "sentiment": 0.3, + "description": "Price relative to portion size", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "Value perception is a concern for some customers, with feedback indicating that portions may be small relative to the pricing. One guest specifically mentioned that the restaurant is 'pricy for size of servings,' suggesting an opportunity to better communicate portion expectations or adjust the value proposition." + }, + { + "name": "ventilation", + "mention_count": 1, + "sentiment": 0.2, + "description": "Air quality and kitchen fumes", + "related_reviews": [ + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + } + ], + "summary": "Ventilation appears to be a notable issue based on customer feedback from a loyal patron who visits regularly. While this guest continues to return due to excellent food and staff, the ventilation concern suggests this operational aspect may need attention to enhance overall comfort." + }, + { + "name": "menu variety", + "mention_count": 1, + "sentiment": 1.0, + "description": "Uniqueness of menu options", + "related_reviews": [ + { + "review_index": 8, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + } + ], + "summary": "Customers appreciate Nightingale's unique menu and distinctive dining style, viewing it as a standout feature. The positive feedback suggests the restaurant successfully differentiates itself through creative culinary offerings that guests find memorable and appealing." + }, + { + "name": "portion size", + "mention_count": 1, + "sentiment": 0.3, + "description": "Amount of food served", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "Customers express concern about the value proposition, finding portions small relative to the pricing structure. This size-to-price ratio issue appears to impact overall satisfaction despite positive comments about food quality and flavor profiles." + }, + { + "name": "allergy accommodation", + "mention_count": 1, + "sentiment": 0.1, + "description": "Handling of dietary restrictions", + "related_reviews": [ + { + "review_index": 1, + "review_text": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from the dish we ordered. We merely requested they NOT put onions on a pizza - - it isn't like we were expecting them to alter a recipe. Presumably, onions need to be added to a pizza before they bake it (I would hope they're not frozen thus added previously). Anyway, I expected more from an establishment like this - disappointing.", + "sentiment_context": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from th" + } + ], + "summary": "The restaurant's allergy accommodation process is creating significant customer frustration, with guests reporting inflexible policies when allergens cannot be removed from dishes. This rigid approach to dietary restrictions is generating negative experiences and suggests a need for more adaptable allergy management protocols." + } + ], + "total_aspects": 13 + }, + "insights": { + "chef": { + "summary": "The kitchen is delivering exceptional food quality with standout items like Brussels sprouts and meatballs achieving perfect sentiment scores. However, portion sizes are receiving mixed feedback and some dishes like matcha opera cake show room for improvement in execution.", + "strengths": [ + "Brussels sprouts and meatballs are consistently exceeding expectations with perfect +1.00 sentiment scores", + "Pizza program is performing strongly with +0.70 overall sentiment and multiple positive mentions across varieties", + "Food quality maintains excellent +0.90 sentiment across 8 mentions, indicating consistent kitchen execution" + ], + "concerns": [ + "Portion sizes showing weak +0.30 sentiment, suggesting guests feel portions may be inadequate for price point", + "Matcha opera cake underperforming at +0.40 sentiment, indicating potential issues with recipe execution or flavor balance" + ], + "recommendations": [ + { + "priority": "high", + "action": "Review and potentially increase portion sizes across menu items, particularly for entrees", + "reason": "Low portion size sentiment could impact value perception and customer satisfaction", + "evidence": "Portion size sentiment at only +0.30 compared to +0.90 food quality" + }, + { + "priority": "medium", + "action": "Reformulate or refine the matcha opera cake recipe and plating technique", + "reason": "Dessert is significantly underperforming compared to other menu items", + "evidence": "Matcha opera cake at +0.40 sentiment while other desserts like salted caramel cup achieve +1.00" + }, + { + "priority": "low", + "action": "Leverage success of Brussels sprouts and meatballs by featuring them prominently or creating seasonal variations", + "reason": "These items are clear customer favorites that can drive repeat visits", + "evidence": "Both items achieve perfect +1.00 sentiment with multiple mentions" + } + ] + }, + "manager": { + "summary": "Nightingale Vancouver demonstrates exceptional service quality with highly positive customer feedback across 10 mentions. However, limited feedback on value perception suggests potential pricing concerns that warrant attention.", + "strengths": [ + "Outstanding service quality with +0.80 sentiment score across multiple customer touchpoints", + "Strong staff performance generating consistent positive mentions in customer reviews", + "Service delivery meeting or exceeding customer expectations based on feedback patterns" + ], + "concerns": [ + "Limited positive sentiment on value (+0.30) indicates potential customer concerns about pricing versus experience", + "Insufficient volume of value-related feedback (only 1 mention) suggests customers may be hesitant to discuss pricing" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement staff recognition program to maintain exceptional service standards", + "reason": "Preserving the strong service quality advantage is critical for competitive positioning", + "evidence": "Service quality sentiment of +0.80 across 10 mentions shows consistent excellence" + }, + { + "priority": "high", + "action": "Conduct value perception audit by training staff to gather customer feedback on pricing satisfaction", + "reason": "Low value sentiment (+0.30) could impact customer retention and word-of-mouth recommendations", + "evidence": "Only 1 mention of value with modest positive sentiment suggests pricing concerns" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/reports/nightingale_vancouver_report_20251124_210317.json b/reports/nightingale_vancouver_report_20251124_210317.json new file mode 100644 index 0000000000000000000000000000000000000000..aff90459aa749867155f34c41f00f7350e4fdd30 --- /dev/null +++ b/reports/nightingale_vancouver_report_20251124_210317.json @@ -0,0 +1,635 @@ +{ + "restaurant": "Nightingale Vancouver", + "timestamp": "2025-11-24T21:03:17.249761", + "menu_analysis": { + "food_items": [ + { + "name": "pizza", + "mention_count": 3, + "sentiment": 0.7, + "category": "main", + "related_reviews": [ + { + "review_index": 1, + "review_text": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from the dish we ordered. We merely requested they NOT put onions on a pizza - - it isn't like we were expecting them to alter a recipe. Presumably, onions need to be added to a pizza before they bake it (I would hope they're not frozen thus added previously). Anyway, I expected more from an establishment like this - disappointing.", + "sentiment_context": "I find it curious that the server asks us if there is an allergy - and when we indicated that there was - they wouldn't allow the food that causes aforementioned allergy - could not be removed from th" + }, + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 13, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + } + ], + "summary": "Customers have a generally positive response to the pizza offerings, with specific praise for the spicy salami pizza being described as \"awesome\" and \"delicious.\" However, there appears to be some concern regarding allergen accommodation, with one customer noting difficulty having allergens removed from pizza items. The positive sentiment suggests the pizza quality is strong, but staff may need additional training on allergen modifications." + }, + { + "name": "brussel sprouts", + "mention_count": 3, + "sentiment": 1.0, + "category": "side", + "related_reviews": [ + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + }, + { + "review_index": 13, + "review_text": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant.", + "sentiment_context": "So tasty! Best brussel sprouts Iโ€™ve had. Pizza is delicious. Highly recommend this restaurant." + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The Brussels sprouts receive consistently outstanding feedback from customers, with one guest calling them \"the best Brussels sprouts I've had\" and others describing them as \"awesome\" and \"tasty Asian flavoured.\" All mentions are highly positive, making this a clear standout menu item that customers specifically recommend. This appears to be a signature dish that drives customer satisfaction and repeat visits." + }, + { + "name": "meatball", + "mention_count": 2, + "sentiment": 1.0, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 3, + "review_text": "Always a great place for lunch or dinner and the meatballs were amazing. Again!", + "sentiment_context": "Always a great place for lunch or dinner and the meatballs were amazing. Again!" + } + ], + "summary": "The meatballs consistently receive excellent customer feedback, with guests describing them as \"amazing\" and noting this as a repeat positive experience. Customers appear to order this item multiple times, indicating strong satisfaction and loyalty to this particular dish. This seems to be a reliable menu staple that performs well for both lunch and dinner service." + }, + { + "name": "salted caramel cup", + "mention_count": 1, + "sentiment": 1.0, + "category": "dessert", + "related_reviews": [ + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + } + ], + "summary": "This dessert item received positive feedback in the context of exceptional service and atmosphere during a birthday celebration. While only mentioned once, it was part of an overall outstanding dining experience. More customer feedback would be helpful to fully assess this item's performance." + }, + { + "name": "spicy salami pizza", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 10, + "review_text": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu", + "sentiment_context": "First time here and the food was awesome especially the brussel sprouts and the spicy salami pizza, definitely want to go back and try other items from the menu" + } + ], + "summary": "Customers specifically highlight the spicy salami pizza as a standout item, describing the food as \"awesome\" and expressing strong intent to return. This appears to be a particularly successful pizza variety that creates positive first impressions for new customers. The specific mention suggests this variant outperforms other pizza options." + }, + { + "name": "woodfired pizza", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The woodfired pizza receives positive feedback as part of an outstanding shared dining experience. Customers appreciate both the preparation method and how it fits into the restaurant's sharing plate concept. This item contributes to the overall positive impression of the food quality and dining format." + }, + { + "name": "beat salad", + "mention_count": 1, + "sentiment": 1.0, + "category": "salad", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The beat salad is mentioned positively as part of an exceptional dining experience where customers were impressed with the shared plate approach. While specific details about the salad itself are limited, it contributed to an overall outstanding meal. More specific customer feedback on this item would be valuable for menu development." + }, + { + "name": "braised ribs", + "mention_count": 1, + "sentiment": 0.5, + "category": "main", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + } + ], + "summary": "The braised ribs receive neutral to mixed feedback, being part of a meal described as \"outstanding\" overall but without specific positive commentary on the dish itself. Customer response appears lukewarm compared to other menu items mentioned in the same review. This item may need evaluation or enhancement to match the performance of other dishes." + }, + { + "name": "roasted whole branzino", + "mention_count": 1, + "sentiment": 0.6, + "category": "main", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "Customers express disappointment with the roasted whole branzino, specifically citing poor value with small portion sizes relative to the price and preparation issues with unexpected bones in what was described as a \"deboned butterflied fish dish.\" The execution problems and value concerns suggest this item needs immediate attention regarding both preparation standards and portion sizing. This dish risks damaging the restaurant's reputation if quality issues persist." + }, + { + "name": "matcha opera cake", + "mention_count": 1, + "sentiment": 0.4, + "category": "dessert", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "The matcha opera cake receives lukewarm customer feedback, with guests describing it as merely \"ok\" and noting that the matcha flavor is barely detectable. This dessert appears to underperform customer expectations, particularly regarding the promised matcha taste profile. The recipe or preparation method may need adjustment to deliver a more pronounced matcha flavor that meets customer expectations." + }, + { + "name": "japanese potato", + "mention_count": 1, + "sentiment": 1.0, + "category": "side", + "related_reviews": [ + { + "review_index": 17, + "review_text": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go back & try new amazing items!", + "sentiment_context": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go b" + } + ], + "summary": "The Japanese potato receives outstanding customer praise, with one guest noting it became their new favorite dish after trying it based on their server's enthusiastic recommendation. This positive server endorsement appears to be an effective selling point that translates into high customer satisfaction." + }, + { + "name": "sweet potato", + "mention_count": 1, + "sentiment": 1.0, + "category": "side", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The sweet potato is part of consistently excellent dining experiences, with customers describing every bite as fantastic. It contributes well to the family-style sharing concept, offering great flavor combinations that leave guests eager to return." + }, + { + "name": "brick pressed chicken", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The brick pressed chicken delivers exceptional quality as part of the restaurant's family-style offerings, with customers describing every bite as fantastic. It successfully contributes to the diverse flavor combinations that make guests want to return for future visits." + }, + { + "name": "short rib", + "mention_count": 1, + "sentiment": 1.0, + "category": "main", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The short rib receives excellent customer feedback, with diners describing every bite as fantastic. It works well within the family-style dining format, contributing to the variety of flavors that keeps customers satisfied and planning return visits." + } + ], + "drinks": [ + { + "name": "local bc cider", + "mention_count": 1, + "sentiment": 1.0, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Customers are highly impressed with the local BC cider offering, with one guest describing it as having a \"clean\" taste that exceeded expectations. The positive reaction suggests this local beverage choice is resonating well with diners and contributing to their overall amazing dining experience." + }, + { + "name": "cocktails", + "mention_count": 1, + "sentiment": 1.0, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customers praise the cocktail program as \"great drinks\" that perfectly complement the food experience. The positive feedback indicates cocktails are successfully enhancing the family-style dining concept and contributing to guests' eagerness to return." + }, + { + "name": "mocktails", + "mention_count": 1, + "sentiment": 1.0, + "category": "non-alcohol", + "related_reviews": [ + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "The mocktail selection receives strong customer approval, with guests specifically noting them as \"great drinks\" alongside the alcoholic options. This positive reception shows the non-alcoholic beverage program is successfully catering to all guests and enhancing the overall dining experience." + } + ], + "total_extracted": 17 + }, + "aspect_analysis": { + "aspects": [ + { + "name": "service quality", + "mention_count": 9, + "sentiment": 0.8, + "description": "Staff attentiveness and professionalism", + "related_reviews": [ + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 7, + "review_text": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty", + "sentiment_context": "Megan was great. Super attentive and understood biz lunch crunch and timing. Ty" + }, + { + "review_index": 8, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + }, + { + "review_index": 9, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 11, + "review_text": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and instead of seating her or at least welcoming her to wait at the table, the hostess questioned whether all six people were still coming. Since she wasnโ€™t the one who made the reservation, she didnโ€™t know, and because of that, they refused to seat her until the rest of us arrived. It felt odd and unaccommodating. The entire purpose of making a reservation is to ensure you have a table, so it was surprising that they wouldnโ€™t let one member of the party be seated. What made the situation even more uncomfortable was that after refusing to seat her, the two staff members at the host stand began speaking to each other in another language about the situation, which came across as unprofessional and dismissive. The second issue happened at the end of the evening while we were paying. We explained...", + "sentiment_context": "I booked a table for six at Nightingale for my girlfriendโ€™s birthday, and unfortunately this visit fell short of the service standard Iโ€™ve come to expect here. One of our friends arrived first, and in" + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + } + ], + "summary": "Customers consistently praise Nightingale's service quality, describing it as outstanding, excellent, and dependable across multiple visits. Staff members like Oscar and Megan receive specific recognition for their attentiveness, timing, and ability to provide helpful recommendations while understanding business lunch needs. While most experiences are highly positive, there was one instance where service fell short of expected standards during a birthday celebration." + }, + { + "name": "food quality", + "mention_count": 8, + "sentiment": 0.9, + "description": "Taste and overall food experience", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 9, + "review_text": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and both times the food was on point combined with a great experience so I will be back. Thank you, Bruce Shaver", + "sentiment_context": "Four of us had a late lunch over the weekend and everything was fantastic. I do not recall our servers name. She was engaging and her service was excellent. I have been to Nightingale only twice and b" + }, + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + }, + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 18, + "review_text": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure.", + "sentiment_context": "Food was spot on and the server was awesome. We really enjoyed our meal and experience. A favourite place to go for sure." + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Food quality receives exceptional praise from customers, with multiple reviews describing it as superb, fantastic, and consistently excellent across visits. Customers specifically highlight the outstanding taste, freshness, and 5-star presentation of dishes, with many expressing eagerness to return. The food quality is cited as a key reason for customer loyalty and repeat visits." + }, + { + "name": "ambiance", + "mention_count": 5, + "sentiment": 0.9, + "description": "Overall atmosphere and vibe", + "related_reviews": [ + { + "review_index": 0, + "review_text": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on point โ€” just exceptional all the way around. Nowโ€ฆ the meatball. Listen. I wasnโ€™t ready. This was one of those meatballs where you take one bite and immediately look around the room like, โ€œDid anyone else just taste that?!โ€ Just amazing. Overall, 10/10. Loved the spot, loved the vibe, loved the food โ€” I honestly canโ€™t wait to come back. Canada, you did not disappoint.", + "sentiment_context": "First off, the ambiance? Incredible. The second you walk in, itโ€™s got that warm, inviting vibe that makes you feel like youโ€™ve been there a dozen times already. Cozy lighting, great energy, music on p" + }, + { + "review_index": 2, + "review_text": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!", + "sentiment_context": "Nightingale is consistently excellent.....the food is superb, the service is wonderful, the ambience is lovely and all three categories can be depended on. It is a treat to go there!" + }, + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + }, + { + "review_index": 5, + "review_text": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was lively but we had a table that was private and quiet enough to allow us to enjoy our evening while feeling a part of the action. The decor was tasteful and catchy. Finally the food was delicious but very healthy. Dessert have the salted caramel cup! Highly recommend!", + "sentiment_context": "We went here for the first time for my wifeโ€™s birthday. The service was outstanding with Oscar providing recommendations at our request and timing our dishes with impeccable taste. The atmosphere was " + }, + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + } + ], + "summary": "The ambiance receives overwhelmingly positive feedback, with customers describing it as incredible, warm, and inviting with cozy lighting and great energy. Guests consistently mention the beautiful dรฉcor and lovely atmosphere that makes them feel comfortable and welcomed. The ambiance is considered a key component of the overall Nightingale experience that keeps customers returning." + }, + { + "name": "noise level", + "mention_count": 3, + "sentiment": 0.4, + "description": "Volume of restaurant environment", + "related_reviews": [ + { + "review_index": 12, + "review_text": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive service, and of course, the absolutely finger-licking-good dishes. P.S. My last visit was on par with all the others. My only wish is for the music volume to be just a touch lower so conversations can flow as effortlessly as the food does. After all, great dining is best enjoyed with great company.", + "sentiment_context": "Not my first visit here, and definitely not my last. I keep coming back because I truly love the Nightingale experience. Everything makes it special โ€” the beautiful dรฉcor, warm ambiance, attentive ser" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + }, + { + "review_index": 19, + "review_text": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to try more. Not a complaint, but it was almost too loud to hear the server or each other while eating - just something to consider if you're hoping for a quieter night out. The sweet potato, brick pressed chicken, and short rib were our personal favourites.", + "sentiment_context": "Every bite was fantastic, with great drinks (both cocktails and mocktails) to wash them down. The family style eating ensures a wealth of different flavour combinations, and I am eager to return to tr" + } + ], + "summary": "Customer feedback on noise levels is mixed, with some guests noting challenges in conversation during busy periods. The restaurant can become quite packed during peak times like lunch service, which appears to impact the acoustic environment. This seems to be more of a concern for larger groups trying to have conversations." + }, + { + "name": "seating comfort", + "mention_count": 2, + "sentiment": 0.6, + "description": "Table location and comfort", + "related_reviews": [ + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + }, + { + "review_index": 16, + "review_text": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packed. They gave us a nice big table so had enough space for us all ! Our server Remy was very good and detail oriented. She gave us the information required, provided excellent service. Everything we ordered was delicious and they all thanked me for choosing this location for our get together. The noise level initially was loud but quietened down after a while. Overall we had an amazing time !", + "sentiment_context": "We are a group of 8 girl friends who meet annually to celebrate the year around the holiday season. For most of us it was our first time at Nightingale. We were there for lunch and the place was packe" + } + ], + "summary": "Seating comfort receives moderate feedback from customers, with some concerns raised about comfort levels during longer dining experiences. The issue appears to be more noticeable when the restaurant is packed, suggesting that seating arrangements may feel cramped during busy periods." + }, + { + "name": "portion size", + "mention_count": 2, + "sentiment": 0.4, + "description": "Amount of food served", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "Customer opinions on portion sizes are mixed, with some finding the portions small relative to the price point. One customer specifically noted that servings felt insufficient for the cost, though others seem satisfied with the sharing plate format. This appears to be a value perception issue rather than a universal complaint." + }, + { + "name": "sharing style", + "mention_count": 2, + "sentiment": 1.0, + "description": "Family style dining approach", + "related_reviews": [ + { + "review_index": 14, + "review_text": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especially impressed with the woodfired pizza and the beat salad. Our only suggestion would be to include a bit more substance on the braised ribs.", + "sentiment_context": "We were really impressed with the service from the get-go and the lively ambience. The way the food plates are shared was a refreshing way to approach dinner. The food was outstanding. We were especia" + }, + { + "review_index": 17, + "review_text": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go back & try new amazing items!", + "sentiment_context": "Wonderful service and delicious! We really enjoyed the โ€œshare platesโ€ our server said the Japanese potato was her favourite - of course we needed to try - now itโ€™s my favourite too! Canโ€™t wait to go b" + } + ], + "summary": "The sharing plate concept receives universally positive feedback from customers who appreciate this refreshing approach to dining. Guests enjoy the family-style eating format that allows them to experience a variety of flavor combinations throughout their meal. The sharing style is viewed as a distinctive and appealing aspect of the Nightingale dining experience." + }, + { + "name": "presentation", + "mention_count": 1, + "sentiment": 1.0, + "description": "Visual appeal of dishes", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Food presentation receives perfect marks from customers, with one guest specifically rating it as 5 stars. The visual appeal of dishes contributes significantly to the overall dining experience and customer satisfaction." + }, + { + "name": "freshness", + "mention_count": 1, + "sentiment": 1.0, + "description": "Quality of ingredients", + "related_reviews": [ + { + "review_index": 4, + "review_text": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean beautiful bubbly drink. Our server Caesar was very attentive. Everything was perfect in Nightingale and the interior is very welcoming and relaxing. I highly recommend to eat there if you happen to be in Downtown Vancouver", + "sentiment_context": "We had lunch with my husband in the Nightingale. It was nothing but amazing experience. Food quality, freshness and presentation were 5 stars I also ordered a local BC cider and wow ๐Ÿคฉ such a clean bea" + } + ], + "summary": "Ingredient freshness is highly praised by customers, with one reviewer specifically giving it a 5-star rating alongside food quality and presentation. This attention to fresh ingredients appears to be a notable strength of the kitchen." + }, + { + "name": "value", + "mention_count": 1, + "sentiment": 0.3, + "description": "Price relative to portion size", + "related_reviews": [ + { + "review_index": 15, + "review_text": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around friendly, attentive service. The 2 of us shared a Roasted whole branzino, chimichurri, charred lemon ($46); a Roasted brussels sprouts, green onion, thai chili vinaigrette )$18). Although both of us are considered small eaters, these dishes might be just enough for one. Looking around nearby tables, Iโ€™d say that applies to many of the โ€˜largeโ€™ dishes. Treat them as appies.", + "sentiment_context": "Pricy for size of servings and unexpected amount of bones in a deboned butterflied fish dish. Tasty Asian flavoured brussels sprouts. Matcha opera cake was ok, barely taste the matcha. All around frie" + } + ], + "summary": "Value perception is a concern for some customers, with feedback indicating that prices feel high relative to portion sizes. One guest specifically noted that the restaurant is \"pricy for size of servings,\" suggesting that the cost-to-portion ratio may not meet all customers' expectations." + }, + { + "name": "ventilation", + "mention_count": 1, + "sentiment": 0.2, + "description": "Air quality and kitchen fumes", + "related_reviews": [ + { + "review_index": 6, + "review_text": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great experience. In the past, Iโ€™ve usually had a table on the patio, the first floor, or at the bar, and all of those were wonderful. However, my recent experience on the second floor at a small table facing the kitchen was noticeably less positive. The ventilation in that area doesnโ€™t seem strong enough, and our clothes and skin absorbed a lot of the kitchen fumes. Sitting side by side also made it a bit awkward to have a conversation with my colleague. If this had been my first experience at Nightingale, Iโ€™m not sure I would have come back in the future.", + "sentiment_context": "First, I want to say that Iโ€™m a big fan of Nightingale. Every time Iโ€™m in Vancouver, I try to fit in a dinner at your restaurant. The food and the staff are always excellent. Itโ€™s consistently a great" + } + ], + "summary": "Customer feedback regarding ventilation shows mixed sentiment, though the single mention comes from a loyal customer who regularly visits Nightingale Vancouver. While the specific ventilation concern isn't detailed in the provided context, it appears to be part of broader feedback from someone who otherwise praises the food and staff excellence. This suggests the ventilation issue may be a minor concern that doesn't significantly impact the overall positive dining experience." + }, + { + "name": "menu variety", + "mention_count": 1, + "sentiment": 1.0, + "description": "Uniqueness of menu options", + "related_reviews": [ + { + "review_index": 8, + "review_text": "Very unique menu and dining style. Helpful friendly staff at a levels.", + "sentiment_context": "Very unique menu and dining style. Helpful friendly staff at a levels." + } + ], + "summary": "Customers express highly positive sentiment about Nightingale's menu variety, specifically praising its uniqueness and distinctive dining style. The feedback indicates that guests appreciate the restaurant's creative approach to menu offerings, which sets it apart from other dining establishments. This unique menu variety appears to be a key differentiator that contributes to customer satisfaction." + } + ], + "total_aspects": 12 + }, + "insights": { + "chef": { + "summary": "Kitchen performance shows exceptional execution across signature items with outstanding food quality (0.90 sentiment). Pizza program and Brussels sprouts are standout performers, though portion sizes show room for optimization.", + "strengths": [ + "Pizza program excelling with multiple variants receiving perfect scores (woodfired pizza, spicy salami pizza both at +1.00 sentiment)", + "Brussels sprouts achieving perfect +1.00 sentiment across 3 mentions, indicating consistent preparation excellence", + "Meatball execution flawless with +1.00 sentiment, demonstrating strong protein cookery skills" + ], + "concerns": [ + "Portion sizes receiving modest +0.40 sentiment across 2 mentions, suggesting inconsistency or customer value perception issues", + "Matcha opera cake underperforming at +0.40 sentiment, indicating potential pastry execution challenges" + ], + "recommendations": [ + { + "priority": "high", + "action": "Standardize portion control protocols and train kitchen staff on consistent plating weights", + "reason": "Address portion size concerns while maintaining food cost control", + "evidence": "Portion size sentiment at +0.40 with 2 mentions indicates customer dissatisfaction" + }, + { + "priority": "high", + "action": "Leverage Brussels sprouts preparation technique across other vegetable dishes", + "reason": "Perfect +1.00 sentiment shows exceptional vegetable cookery that could elevate entire menu", + "evidence": "Brussels sprouts achieved +1.00 sentiment with 3 mentions" + }, + { + "priority": "medium", + "action": "Review matcha opera cake recipe and pastry team execution for consistency improvements", + "reason": "Dessert underperformance could impact overall dining experience completion", + "evidence": "Matcha opera cake at +0.40 sentiment, significantly below kitchen average" + } + ] + }, + "manager": { + "summary": "Nightingale Vancouver demonstrates exceptional service quality with highly positive customer feedback across 9 mentions. However, limited feedback on value perception suggests potential pricing concerns that warrant attention.", + "strengths": [ + "Outstanding service quality with +0.80 sentiment score across multiple customer touchpoints", + "Consistent positive customer experiences indicating well-trained staff", + "Strong operational foundation with service excellence as a competitive advantage" + ], + "concerns": [ + "Limited positive sentiment on value (+0.30) suggests potential pricing perception issues", + "Insufficient customer feedback volume on value proposition may indicate communication gaps" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement staff recognition program to maintain exceptional service standards", + "reason": "Service quality is your strongest operational asset and must be preserved", + "evidence": "Service quality shows +0.80 sentiment with 9 positive mentions" + }, + { + "priority": "high", + "action": "Review and enhance value communication strategy with staff training on menu explanations", + "reason": "Low value sentiment could impact customer retention and revenue", + "evidence": "Value sentiment only +0.30 with minimal customer mentions" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/reports/test_restaurant_report_20251122_214717.json b/reports/test_restaurant_report_20251122_214717.json new file mode 100644 index 0000000000000000000000000000000000000000..8e06997a4980677c81c3222ac778c3acc4af2a27 --- /dev/null +++ b/reports/test_restaurant_report_20251122_214717.json @@ -0,0 +1,208 @@ +{ + "restaurant": "Test Restaurant", + "timestamp": "2025-11-22T21:47:17.740778", + "menu_analysis": { + "food_items": [ + { + "name": "salmon sushi", + "mention_count": 1, + "sentiment": 0.9, + "category": "sushi", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Salmon sushi was incredible! So fresh and perfectly prepared.", + "sentiment_context": "Salmon sushi was incredible! So fresh and perfectly prepared." + } + ] + }, + { + "name": "miso soup", + "mention_count": 1, + "sentiment": 0.8, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 2, + "review_text": "Miso soup was authentic and warming.", + "sentiment_context": "Miso soup was authentic and warming." + } + ] + } + ], + "drinks": [ + { + "name": "hot sake", + "mention_count": 1, + "sentiment": 0.8, + "category": "alcoholic", + "related_reviews": [ + { + "review_index": 4, + "review_text": "Hot sake paired perfectly with the meal.", + "sentiment_context": "Hot sake paired perfectly with the meal." + } + ] + } + ], + "total_extracted": 3 + }, + "aspect_analysis": { + "aspects": [ + { + "name": "freshness", + "sentiment": 1.0, + "mention_count": 1, + "description": "quality and freshness of ingredients, particularly seafood", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Salmon sushi was incredible! So fresh and perfectly prepared.", + "sentiment_context": "So fresh" + } + ] + }, + { + "name": "food preparation", + "sentiment": 1.0, + "mention_count": 1, + "description": "skill and technique in preparing dishes", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Salmon sushi was incredible! So fresh and perfectly prepared.", + "sentiment_context": "perfectly prepared" + } + ] + }, + { + "name": "service speed", + "sentiment": -1.0, + "mention_count": 1, + "description": "how quickly food and service are delivered", + "related_reviews": [ + { + "review_index": 1, + "review_text": "Service was slow - we waited 25 minutes for our food.", + "sentiment_context": "Service was slow - we waited 25 minutes" + } + ] + }, + { + "name": "authenticity", + "sentiment": 1.0, + "mention_count": 1, + "description": "how genuine and traditional the cuisine tastes", + "related_reviews": [ + { + "review_index": 2, + "review_text": "Miso soup was authentic and warming.", + "sentiment_context": "authentic" + } + ] + }, + { + "name": "presentation", + "sentiment": 1.0, + "mention_count": 1, + "description": "visual appeal and artistic plating of dishes", + "related_reviews": [ + { + "review_index": 3, + "review_text": "Presentation is absolutely stunning! Every dish is art.", + "sentiment_context": "absolutely stunning! Every dish is art" + } + ] + }, + { + "name": "drink pairing", + "sentiment": 1.0, + "mention_count": 1, + "description": "how well beverages complement the meal", + "related_reviews": [ + { + "review_index": 4, + "review_text": "Hot sake paired perfectly with the meal.", + "sentiment_context": "paired perfectly" + } + ] + } + ], + "total_aspects": 6 + }, + "insights": { + "chef": { + "summary": "Your culinary execution is exceptionally strong with customers consistently praising freshness, preparation quality, and presentation. The limited menu items analyzed show outstanding performance across all food quality metrics, indicating excellent kitchen standards and technique.", + "strengths": [ + "Exceptional ingredient freshness - salmon sushi specifically praised as 'incredible' and 'so fresh' (sentiment: 0.9)", + "Perfect food preparation technique - dishes described as 'perfectly prepared' with flawless execution (sentiment: 1.0)", + "Outstanding presentation standards - customers calling plating 'absolutely stunning' and describing 'every dish is art' (sentiment: 1.0)", + "Authentic flavor profiles - miso soup praised as 'authentic and warming', showing strong traditional technique (sentiment: 0.8)", + "Excellent beverage pairing knowledge - hot sake noted to pair 'perfectly with the meal' (sentiment: 0.8)" + ], + "concerns": [ + "Limited menu visibility in reviews - only 3 items mentioned across 500 reviews suggests either limited menu variety or certain dishes not making memorable impressions" + ], + "recommendations": [ + { + "priority": "medium", + "action": "Expand signature dish offerings or enhance existing menu items to increase customer engagement and mentions", + "reason": "With only 3 menu items mentioned across 500 reviews, there's opportunity to create more memorable culinary experiences", + "evidence": "Only salmon sushi, miso soup, and hot sake mentioned despite 52 total menu items discovered" + }, + { + "priority": "low", + "action": "Document and standardize current preparation techniques for salmon dishes and presentation protocols", + "reason": "Current quality is exceptional - preserving these standards through documentation ensures consistency", + "evidence": "Perfect sentiment scores (1.0) for freshness, preparation, and presentation aspects" + }, + { + "priority": "low", + "action": "Consider featuring more traditional/authentic dishes prominently", + "reason": "Customers specifically value authenticity, which could differentiate the restaurant further", + "evidence": "Miso soup's authenticity specifically praised with positive sentiment (1.0)" + } + ] + }, + "manager": { + "summary": "Test Restaurant shows strong operational performance with an overall positive sentiment of 0.73 across 500 reviews. While customers consistently praise the restaurant's presentation standards and authentic dining experience, there's a critical service speed issue that requires immediate management attention to maintain customer satisfaction.", + "strengths": [ + "Exceptional presentation standards creating memorable dining experiences - customers describe dishes as 'absolutely stunning' and 'art'", + "Strong beverage service with excellent pairing knowledge - staff successfully recommend complementary drinks that enhance the overall meal experience", + "Authentic dining atmosphere that meets customer expectations for traditional cuisine experience" + ], + "concerns": [ + "Significant service speed issues with customers waiting 25+ minutes for food delivery, creating negative experiences that could impact repeat business", + "Limited sample size for operational insights - only 6 service-related aspects identified from 500 reviews suggests potential gaps in feedback collection" + ], + "recommendations": [ + { + "priority": "high", + "action": "Implement kitchen-to-table timing protocols and train wait staff on proactive customer communication during delays", + "reason": "Service speed directly impacts customer satisfaction and table turnover rates", + "evidence": "Service speed has -1.0 sentiment with specific complaints about 25-minute wait times" + }, + { + "priority": "medium", + "action": "Develop systematic feedback collection process to capture more operational insights from customer reviews", + "reason": "Better data collection will help identify operational blind spots and improvement opportunities", + "evidence": "Only 6 operational aspects identified from 500 reviews indicates missed feedback opportunities" + }, + { + "priority": "medium", + "action": "Leverage presentation excellence as a competitive advantage in marketing and staff training programs", + "reason": "Outstanding presentation is a key differentiator that drives customer satisfaction and social media engagement", + "evidence": "Perfect 1.0 sentiment score for presentation with customers calling dishes 'art'" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/reports/the_frederick_toronto_report_20251124_174854.json b/reports/the_frederick_toronto_report_20251124_174854.json new file mode 100644 index 0000000000000000000000000000000000000000..3ced100d94494124ee48584af7d3f963a037459b --- /dev/null +++ b/reports/the_frederick_toronto_report_20251124_174854.json @@ -0,0 +1,2400 @@ +{ + "restaurant": "The Frederick Toronto", + "timestamp": "2025-11-24T17:48:54.645614", + "menu_analysis": { + "food_items": [ + { + "name": "burger", + "mention_count": 7, + "sentiment": 0.6062500000000001, + "category": "main", + "related_reviews": [ + { + "review_index": 10, + "review_text": "Great vibeโ€ฆ servers so personable and attentive .. Called us by our first names the entire evening โ€ฆ The best burger โ€ฆ shrimp love and crab cake . Just a great evening. Canโ€™t wait to return !", + "sentiment_context": "Great vibeโ€ฆ servers so personable and attentive .. Called us by our first names the entire evening โ€ฆ The best burger โ€ฆ shrimp love and crab cake . Just a great evening. Canโ€™t wait to return !" + }, + { + "review_index": 11, + "review_text": "Service was friendly from when you enter the door, to when you leave. The burger and fried chicken was to die for. Will definitely come back again!", + "sentiment_context": "Service was friendly from when you enter the door, to when you leave. The burger and fried chicken was to die for. Will definitely come back again!" + }, + { + "review_index": 21, + "review_text": "The nicest most attentive staff. Very kind. Food was great especially the burger. .", + "sentiment_context": "The nicest most attentive staff. Very kind. Food was great especially the burger. ." + }, + { + "review_index": 37, + "review_text": "It was a great experience. Had been going to the Chase for many years. We had the fried chicken as a gift from our server .. then crab cake and burger and fries. Harbord room burger did not disappoint. Best anywhere ! Our server Josh was amazing .. drinks were spot on with timing. Wonderful casual diningโ€ฆ just what Toronto needs !", + "sentiment_context": "It was a great experience. Had been going to the Chase for many years. We had the fried chicken as a gift from our server .. then crab cake and burger and fries. Harbord room burger did not disappoint" + }, + { + "review_index": 50, + "review_text": "We went back a second time - two nights in a row it was so awesome the first time! Second time was equally amazing - and itโ€™s not just the great food but the incredible staff team that makes the experience. Weโ€™ve gotten to know many of them now, and itโ€™s like family - warm, friendly, fun and great conversation. You def want to have the burger and then go back (like we did) for the chicken. Love this place and everyone there.", + "sentiment_context": "We went back a second time - two nights in a row it was so awesome the first time! Second time was equally amazing - and itโ€™s not just the great food but the incredible staff team that makes the exper" + }, + { + "review_index": 58, + "review_text": "Delicious burger. Looking forward to going back soon to try the rest of the menu.", + "sentiment_context": "Delicious burger. Looking forward to going back soon to try the rest of the menu." + }, + { + "review_index": 68, + "review_text": "Based on the hype, I went to try their burger. The best part of the meal was the fries. 10/10. But the burger was mid, 6-7 would not order again specially for the price it was disappointing. The meat was juicy but the sauce was bland and heavy on the onion. Overall not worth the hype or the price, would not order again. For dessert, Their coconut cake was surprisingly very delightful. I will be back to try the pastas and the tenderloin next.", + "sentiment_context": "Based on the hype, I went to try their burger. The best part of the meal was the fries. 10/10. But the burger was mid, 6-7 would not order again specially for the price it was disappointing. The meat " + } + ], + "summary": "Customer opinions on the burger are mixed, with most praising it as \"the best\" and \"great,\" but one recent review called it \"mid\" and disappointing for the price. The positive feedback consistently highlights the burger as a standout menu item that keeps customers coming back. However, management should note the pricing concern raised by one customer who felt the quality didn't justify the cost." + }, + { + "name": "buttermilk fried chicken", + "mention_count": 4, + "sentiment": 0.8500000000000001, + "category": "main", + "related_reviews": [ + { + "review_index": 3, + "review_text": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had the Frederick Rolls which was very good 8/10 and the Buttermilk Fried Chicken ( a little bit over fried) but we were still able to taste the flavor 7/10. My husband had the Big Green Goddess Salad that was good too 8/10 and there was enough to save for his entre'. Our mains were Half Roasted Chicken ( BBQ-spiced, dry-cured) this was really good too, definitely 8/10 and the Campanelle & Braised Short Rib Pasta just great 8/10. Overall experience this establishment gets a 8/10 and I would highly recommend this restaurant!", + "sentiment_context": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had " + }, + { + "review_index": 6, + "review_text": "The service was amazing! Food is good. The dessert and buttermilk chicken was amazing. The mains were ok.", + "sentiment_context": "The service was amazing! Food is good. The dessert and buttermilk chicken was amazing. The mains were ok." + }, + { + "review_index": 11, + "review_text": "Service was friendly from when you enter the door, to when you leave. The burger and fried chicken was to die for. Will definitely come back again!", + "sentiment_context": "Service was friendly from when you enter the door, to when you leave. The burger and fried chicken was to die for. Will definitely come back again!" + }, + { + "review_index": 72, + "review_text": "The food was delicious. The service was wonderful. The ambience was lovely. The buttermilk fried chicken app was so fresh and juicy. The half roasted chicken was great too. But the Tres Leches cake was the best thing. It turned me into a dessert person. Definitely coming back for more!", + "sentiment_context": "The food was delicious. The service was wonderful. The ambience was lovely. The buttermilk fried chicken app was so fresh and juicy. The half roasted chicken was great too. But the Tres Leches cake wa" + } + ], + "summary": "The buttermilk fried chicken receives overwhelmingly positive feedback from customers, with descriptions like \"amazing,\" \"to die for,\" and \"so fresh and juicy.\" Customers consistently praise both the quality and execution of this appetizer. This appears to be a reliable crowd-pleaser that contributes to positive dining experiences." + }, + { + "name": "crab cake", + "mention_count": 4, + "sentiment": 0.8875, + "category": "main", + "related_reviews": [ + { + "review_index": 10, + "review_text": "Great vibeโ€ฆ servers so personable and attentive .. Called us by our first names the entire evening โ€ฆ The best burger โ€ฆ shrimp love and crab cake . Just a great evening. Canโ€™t wait to return !", + "sentiment_context": "Great vibeโ€ฆ servers so personable and attentive .. Called us by our first names the entire evening โ€ฆ The best burger โ€ฆ shrimp love and crab cake . Just a great evening. Canโ€™t wait to return !" + }, + { + "review_index": 37, + "review_text": "It was a great experience. Had been going to the Chase for many years. We had the fried chicken as a gift from our server .. then crab cake and burger and fries. Harbord room burger did not disappoint. Best anywhere ! Our server Josh was amazing .. drinks were spot on with timing. Wonderful casual diningโ€ฆ just what Toronto needs !", + "sentiment_context": "It was a great experience. Had been going to the Chase for many years. We had the fried chicken as a gift from our server .. then crab cake and burger and fries. Harbord room burger did not disappoint" + }, + { + "review_index": 44, + "review_text": "We had a great evening with Melanie and the entire team, including the chef and his crew! From host reception to food selection and right down to the execution of their signature dishes, the experience is seamless. Perfect! My wife had the mushroom pasta, which she says is \"flavourful and a very generous portion\", while I had the crab cake. Having enjoyed the fresh seafood at The Chase and Kasa Moto (same company), I knew The Frederick would excel at creating delicious seafood dishes, and they certainly lived up to their standards. We shared the Dark Chocolate Cake, which was warm, rich, and decadentโ€”not sweet or overpoweringโ€”which made for a very pleasant surprise. With a menu of classic comfort foods, we'll be coming back very soon, and I will have that legendary burger this time :) Thank you very much.", + "sentiment_context": "We had a great evening with Melanie and the entire team, including the chef and his crew! From host reception to food selection and right down to the execution of their signature dishes, the experienc" + }, + { + "review_index": 67, + "review_text": "We split the Shrimp Louis, crab cake and rigatoni vodka. The standouts were the crabcake and the rigatoni. The Shrimp Louis was good but out our favourite. Was an appropriate amount of food for 2 people. The service was amazing- highly trained staff excited about the space. Will definetly be a go to when I am in the area for Mirvish.", + "sentiment_context": "We split the Shrimp Louis, crab cake and rigatoni vodka. The standouts were the crabcake and the rigatoni. The Shrimp Louis was good but out our favourite. Was an appropriate amount of food for 2 peop" + } + ], + "summary": "The crab cake is highly praised by customers and frequently mentioned as a standout dish alongside other menu favorites. Multiple reviews highlight it as one of the best items they ordered during their visit. However, one customer noted that the crab cakes could make better use of the bird nest presentation." + }, + { + "name": "fried chicken", + "mention_count": 4, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 35, + "review_text": "Great service, food and atmosphere. Will definitely be back! Great location for a pre-theatre or Massey Hall bite to eat We had the fried chicken and tuna tartare. Both were excellent. Can't wait to try more of the menu.", + "sentiment_context": "Great service, food and atmosphere. Will definitely be back! Great location for a pre-theatre or Massey Hall bite to eat We had the fried chicken and tuna tartare. Both were excellent. Can't wait to t" + }, + { + "review_index": 37, + "review_text": "It was a great experience. Had been going to the Chase for many years. We had the fried chicken as a gift from our server .. then crab cake and burger and fries. Harbord room burger did not disappoint. Best anywhere ! Our server Josh was amazing .. drinks were spot on with timing. Wonderful casual diningโ€ฆ just what Toronto needs !", + "sentiment_context": "It was a great experience. Had been going to the Chase for many years. We had the fried chicken as a gift from our server .. then crab cake and burger and fries. Harbord room burger did not disappoint" + }, + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + }, + { + "review_index": 91, + "review_text": "Food is good, not great. Fried chicken is fantastic - the sauces, the pickles, the cook - perfection! But the crab cakes need to make better use of the bird nest, and the tuna tartar needs more salt in it, and less on the chips.", + "sentiment_context": "Food is good, not great. Fried chicken is fantastic - the sauces, the pickles, the cook - perfection! But the crab cakes need to make better use of the bird nest, and the tuna tartar needs more salt i" + } + ], + "summary": "The fried chicken receives exceptional customer praise, with one reviewer calling it \"fantastic\" and noting \"perfection\" in the sauces, pickles, and cooking technique. Customers consistently describe it as \"excellent\" and a highlight of their dining experience. This dish appears to be executing at a very high level across all components." + }, + { + "name": "fries", + "mention_count": 3, + "sentiment": 0.8, + "category": "side", + "related_reviews": [ + { + "review_index": 37, + "review_text": "It was a great experience. Had been going to the Chase for many years. We had the fried chicken as a gift from our server .. then crab cake and burger and fries. Harbord room burger did not disappoint. Best anywhere ! Our server Josh was amazing .. drinks were spot on with timing. Wonderful casual diningโ€ฆ just what Toronto needs !", + "sentiment_context": "It was a great experience. Had been going to the Chase for many years. We had the fried chicken as a gift from our server .. then crab cake and burger and fries. Harbord room burger did not disappoint" + }, + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + }, + { + "review_index": 68, + "review_text": "Based on the hype, I went to try their burger. The best part of the meal was the fries. 10/10. But the burger was mid, 6-7 would not order again specially for the price it was disappointing. The meat was juicy but the sauce was bland and heavy on the onion. Overall not worth the hype or the price, would not order again. For dessert, Their coconut cake was surprisingly very delightful. I will be back to try the pastas and the tenderloin next.", + "sentiment_context": "Based on the hype, I went to try their burger. The best part of the meal was the fries. 10/10. But the burger was mid, 6-7 would not order again specially for the price it was disappointing. The meat " + } + ], + "summary": "Customer feedback on the fries is notably positive, with one reviewer giving them a perfect \"10/10\" rating and calling them \"the best part of the meal.\" The fries appear to be a strong supporting element that enhances the overall dining experience. They seem to consistently meet or exceed customer expectations." + }, + { + "name": "shrimp louis", + "mention_count": 3, + "sentiment": 0.8, + "category": "seafood", + "related_reviews": [ + { + "review_index": 41, + "review_text": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so fresh and creamy, but everything is good!", + "sentiment_context": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so" + }, + { + "review_index": 67, + "review_text": "We split the Shrimp Louis, crab cake and rigatoni vodka. The standouts were the crabcake and the rigatoni. The Shrimp Louis was good but out our favourite. Was an appropriate amount of food for 2 people. The service was amazing- highly trained staff excited about the space. Will definetly be a go to when I am in the area for Mirvish.", + "sentiment_context": "We split the Shrimp Louis, crab cake and rigatoni vodka. The standouts were the crabcake and the rigatoni. The Shrimp Louis was good but out our favourite. Was an appropriate amount of food for 2 peop" + }, + { + "review_index": 75, + "review_text": "We went for a birthday lunch and it was fabulous !! Great food great service as always !! The shrimp Louie salad and zucchini frites are a must! The tuna tartar and the salmon absolutely delicious:) and of course the rush hour martinis are so yummy:) we were treated so well we cant wait to go back:)", + "sentiment_context": "We went for a birthday lunch and it was fabulous !! Great food great service as always !! The shrimp Louie salad and zucchini frites are a must! The tuna tartar and the salmon absolutely delicious:) a" + } + ], + "summary": "The Shrimp Louis receives generally positive feedback, though customer opinions vary on its ranking among menu items. While one customer loves it and finds it \"delicious,\" another noted it was \"good but not our favourite\" compared to other dishes. It appears to be a solid menu option that works well for sharing, particularly popular at lunch." + }, + { + "name": "frederick rolls", + "mention_count": 2, + "sentiment": 0.8, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 3, + "review_text": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had the Frederick Rolls which was very good 8/10 and the Buttermilk Fried Chicken ( a little bit over fried) but we were still able to taste the flavor 7/10. My husband had the Big Green Goddess Salad that was good too 8/10 and there was enough to save for his entre'. Our mains were Half Roasted Chicken ( BBQ-spiced, dry-cured) this was really good too, definitely 8/10 and the Campanelle & Braised Short Rib Pasta just great 8/10. Overall experience this establishment gets a 8/10 and I would highly recommend this restaurant!", + "sentiment_context": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had " + }, + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + } + ], + "summary": "The Frederick rolls are mentioned positively in customer feedback, though specific details about the dish are limited in the available reviews. Customers who ordered them seem satisfied as part of their overall positive dining experiences. More detailed feedback would be helpful to understand what customers specifically appreciate about this item." + }, + { + "name": "salmon", + "mention_count": 2, + "sentiment": 0.95, + "category": "main", + "related_reviews": [ + { + "review_index": 34, + "review_text": "I had the salmon at lunch yesterday and it was outstanding. The service was top-notch. My only complaint was that my friends lunch was delivered much earlier than mine and he had finished his plate before I received my dish, but I still provided five stars on service (was not the servers fault). In fact I left my cell phone behind and I had walked down temperance Street quite some distanceโ€ฆ the server ran down the street to hand me my phone. Iโ€™d be back in a heartbeat. Look forward to my next visit.", + "sentiment_context": "I had the salmon at lunch yesterday and it was outstanding. The service was top-notch. My only complaint was that my friends lunch was delivered much earlier than mine and he had finished his plate be" + }, + { + "review_index": 75, + "review_text": "We went for a birthday lunch and it was fabulous !! Great food great service as always !! The shrimp Louie salad and zucchini frites are a must! The tuna tartar and the salmon absolutely delicious:) and of course the rush hour martinis are so yummy:) we were treated so well we cant wait to go back:)", + "sentiment_context": "We went for a birthday lunch and it was fabulous !! Great food great service as always !! The shrimp Louie salad and zucchini frites are a must! The tuna tartar and the salmon absolutely delicious:) a" + } + ], + "summary": "The salmon receives outstanding customer feedback, with one reviewer calling it \"outstanding\" and another describing it as \"absolutely delicious.\" This appears to be a consistently well-executed dish that contributes to highly positive dining experiences. The quality seems to meet high customer expectations for this premium menu item." + }, + { + "name": "spinach artichoke dip", + "mention_count": 2, + "sentiment": 0.8500000000000001, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 46, + "review_text": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge accepted โ€” reservation made at The Frederick, and it did not disappoint. The vibes were 10/10, salt level minimal, taste level HIGH, and service excellent. If you go, ask to sit in Melanieโ€™s section โ€” she sets the standard for service, kindness, and genuine hospitality. What we ate: โ€ข Spinach artichoke dip โ€ข Short rib pasta โ€ข Miso salmon (the forbidden rice, seasoning, and glaze on the salmon were perfection โ€” I have no words!) โ€ข Chocolate cake (absolutely worth the preorder and the wait) What we drank: โ€ข Prosecco (complimentary birthday treat from the restaurant) โ€ข Highland Heat (only minor miss โ€” not quite enough heat for me) โ€ข Colleen had two non-alcoholic drinks that she loved โ€ข Mini espresso martinis (another complimentary treat) The Frederick calls itself an upscale bar and grill, ...", + "sentiment_context": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge a" + }, + { + "review_index": 81, + "review_text": "Had an amazing dinner with my son at The Frederick. The vibe feels so inviting and sophisticated at the same time so relaxed. Loved the decor! The food was so delicious my fav is the spinach artichoke dip and the Steak au Poivre. The martinis are amazing - especially enjoyed the Ginza Sour. Will definitely be back!", + "sentiment_context": "Had an amazing dinner with my son at The Frederick. The vibe feels so inviting and sophisticated at the same time so relaxed. Loved the decor! The food was so delicious my fav is the spinach artichoke" + } + ], + "summary": "The spinach artichoke dip receives very positive customer feedback and appears to be a favorite appetizer choice. Customers describe it as \"delicious\" and it contributes to overall amazing dining experiences. This seems to be a reliable crowd-pleasing starter that fits well with the restaurant's inviting atmosphere." + }, + { + "name": "chocolate cake", + "mention_count": 2, + "sentiment": 0.9, + "category": "dessert", + "related_reviews": [ + { + "review_index": 46, + "review_text": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge accepted โ€” reservation made at The Frederick, and it did not disappoint. The vibes were 10/10, salt level minimal, taste level HIGH, and service excellent. If you go, ask to sit in Melanieโ€™s section โ€” she sets the standard for service, kindness, and genuine hospitality. What we ate: โ€ข Spinach artichoke dip โ€ข Short rib pasta โ€ข Miso salmon (the forbidden rice, seasoning, and glaze on the salmon were perfection โ€” I have no words!) โ€ข Chocolate cake (absolutely worth the preorder and the wait) What we drank: โ€ข Prosecco (complimentary birthday treat from the restaurant) โ€ข Highland Heat (only minor miss โ€” not quite enough heat for me) โ€ข Colleen had two non-alcoholic drinks that she loved โ€ข Mini espresso martinis (another complimentary treat) The Frederick calls itself an upscale bar and grill, ...", + "sentiment_context": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge a" + }, + { + "review_index": 93, + "review_text": "The food is amazing! I love the chicken appetizer, their salads are amazing, the chicken is juicy, the steak was cooked to perfection, and the chocolate cake is to die for. It's a great lunch spot for meeting clients or lunch with friends as well as a great dinner place. I can't recommend it enough. You will not be disappointed.", + "sentiment_context": "The food is amazing! I love the chicken appetizer, their salads are amazing, the chicken is juicy, the steak was cooked to perfection, and the chocolate cake is to die for. It's a great lunch spot for" + } + ], + "summary": "The chocolate cake receives exceptional praise from customers, with one describing it as \"to die for\" and noting it as a perfect dessert choice. This dessert appears to be a strong menu finisher that contributes to memorable dining experiences. It seems to consistently deliver on customer expectations for a premium dessert option." + }, + { + "name": "chicken", + "mention_count": 2, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 50, + "review_text": "We went back a second time - two nights in a row it was so awesome the first time! Second time was equally amazing - and itโ€™s not just the great food but the incredible staff team that makes the experience. Weโ€™ve gotten to know many of them now, and itโ€™s like family - warm, friendly, fun and great conversation. You def want to have the burger and then go back (like we did) for the chicken. Love this place and everyone there.", + "sentiment_context": "We went back a second time - two nights in a row it was so awesome the first time! Second time was equally amazing - and itโ€™s not just the great food but the incredible staff team that makes the exper" + }, + { + "review_index": 93, + "review_text": "The food is amazing! I love the chicken appetizer, their salads are amazing, the chicken is juicy, the steak was cooked to perfection, and the chocolate cake is to die for. It's a great lunch spot for meeting clients or lunch with friends as well as a great dinner place. I can't recommend it enough. You will not be disappointed.", + "sentiment_context": "The food is amazing! I love the chicken appetizer, their salads are amazing, the chicken is juicy, the steak was cooked to perfection, and the chocolate cake is to die for. It's a great lunch spot for" + } + ], + "summary": "Customers consistently praise the chicken dishes, highlighting the juicy texture and quality preparation. The chicken appetizer receives particular acclaim, with diners describing it as amazing and a standout menu item that contributes to their overall exceptional dining experience." + }, + { + "name": "steak frites", + "mention_count": 2, + "sentiment": 0.8, + "category": "main", + "related_reviews": [ + { + "review_index": 57, + "review_text": "My experience at the Frederick was phenomenal. Despite only being open for three weeks, it felt like the Frederick was an established neighbourhood institution. I ordered the Fredโ€™s Old Fashioned and it was among the best cocktails Iโ€™ve had in the city. The food was fantastic and flavourful. I had the Steak Frites and they were perfectly cooked to a medium. Dessert was the Coconut Tres Leches cake and it was the perfect addition to the meal. I will definitely be returning.", + "sentiment_context": "My experience at the Frederick was phenomenal. Despite only being open for three weeks, it felt like the Frederick was an established neighbourhood institution. I ordered the Fredโ€™s Old Fashioned and " + }, + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + } + ], + "summary": "The steak frites receives positive feedback from customers who appreciate the overall quality and execution. Diners mention it as part of phenomenal dining experiences, indicating strong satisfaction with this classic dish offering." + }, + { + "name": "half roast chicken", + "mention_count": 2, + "sentiment": 0.9, + "category": "main course", + "related_reviews": [ + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + }, + { + "review_index": 72, + "review_text": "The food was delicious. The service was wonderful. The ambience was lovely. The buttermilk fried chicken app was so fresh and juicy. The half roasted chicken was great too. But the Tres Leches cake was the best thing. It turned me into a dessert person. Definitely coming back for more!", + "sentiment_context": "The food was delicious. The service was wonderful. The ambience was lovely. The buttermilk fried chicken app was so fresh and juicy. The half roasted chicken was great too. But the Tres Leches cake wa" + } + ], + "summary": "The half roast chicken earns high praise from customers who describe it as great and delicious. Diners appreciate the quality preparation and cooking technique, with the dish contributing to memorable birthday celebrations and overall positive dining experiences." + }, + { + "name": "tuna tartar", + "mention_count": 2, + "sentiment": 0.6, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 75, + "review_text": "We went for a birthday lunch and it was fabulous !! Great food great service as always !! The shrimp Louie salad and zucchini frites are a must! The tuna tartar and the salmon absolutely delicious:) and of course the rush hour martinis are so yummy:) we were treated so well we cant wait to go back:)", + "sentiment_context": "We went for a birthday lunch and it was fabulous !! Great food great service as always !! The shrimp Louie salad and zucchini frites are a must! The tuna tartar and the salmon absolutely delicious:) a" + }, + { + "review_index": 91, + "review_text": "Food is good, not great. Fried chicken is fantastic - the sauces, the pickles, the cook - perfection! But the crab cakes need to make better use of the bird nest, and the tuna tartar needs more salt in it, and less on the chips.", + "sentiment_context": "Food is good, not great. Fried chicken is fantastic - the sauces, the pickles, the cook - perfection! But the crab cakes need to make better use of the bird nest, and the tuna tartar needs more salt i" + } + ], + "summary": "Customer feedback on the tuna tartar is mixed, with some diners finding it absolutely delicious while others feel it needs improvement. The main criticism centers on seasoning, with one customer specifically noting it needs more salt to reach its full potential." + }, + { + "name": "harbord room burger", + "mention_count": 2, + "sentiment": 0.9, + "category": "main course", + "related_reviews": [ + { + "review_index": 95, + "review_text": "Was excellent. Very excited for the return of the Harbord Room burger. Was as good as I remembered it!", + "sentiment_context": "Was excellent. Very excited for the return of the Harbord Room burger. Was as good as I remembered it!" + }, + { + "review_index": 97, + "review_text": "We had such a great first visit to The Frederick last weekend. The atmosphere and vibe is very cool, the welcome and service were excellent and the food was delicious! And the prices are reasonable, especially for this calibre of establishment! We also loved that The Harbord Room burger is back on the menu, bringing back great memories of summer evenings on their patio! Great job to the first class team at The Frederick - very well done! We look forward to our next visit and to becoming regulars!", + "sentiment_context": "We had such a great first visit to The Frederick last weekend. The atmosphere and vibe is very cool, the welcome and service were excellent and the food was delicious! And the prices are reasonable, e" + } + ], + "summary": "The Harbord Room burger receives exceptional customer praise, with diners expressing excitement about its return to the menu. Customers describe it as excellent and as good as they remembered, indicating strong nostalgia and satisfaction with this signature item." + }, + { + "name": "warm chocolate cake", + "mention_count": 1, + "sentiment": 0.9, + "category": "dessert", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Fantastic experience, everything from entering a beautifully and elegantly decorated room, to our cocktails, to our food, to the wine to ending it with a delish warm chocolate cake. Our host, Joseph was lovely!!", + "sentiment_context": "Fantastic experience, everything from entering a beautifully and elegantly decorated room, to our cocktails, to our food, to the wine to ending it with a delish warm chocolate cake. Our host, Joseph w" + } + ], + "summary": "The warm chocolate cake receives glowing customer feedback as a perfect dessert finale. Diners describe it as delicious and a highlight that caps off an already fantastic dining experience." + }, + { + "name": "big green goddess salad", + "mention_count": 1, + "sentiment": 0.8, + "category": "salad", + "related_reviews": [ + { + "review_index": 3, + "review_text": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had the Frederick Rolls which was very good 8/10 and the Buttermilk Fried Chicken ( a little bit over fried) but we were still able to taste the flavor 7/10. My husband had the Big Green Goddess Salad that was good too 8/10 and there was enough to save for his entre'. Our mains were Half Roasted Chicken ( BBQ-spiced, dry-cured) this was really good too, definitely 8/10 and the Campanelle & Braised Short Rib Pasta just great 8/10. Overall experience this establishment gets a 8/10 and I would highly recommend this restaurant!", + "sentiment_context": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had " + } + ], + "summary": "The big green goddess salad receives positive customer feedback as part of an enjoyable appetizer course. Customers appreciate it as a quality starter that contributes to their overall positive dining experience." + }, + { + "name": "half roasted chicken", + "mention_count": 1, + "sentiment": 0.8, + "category": "main", + "related_reviews": [ + { + "review_index": 3, + "review_text": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had the Frederick Rolls which was very good 8/10 and the Buttermilk Fried Chicken ( a little bit over fried) but we were still able to taste the flavor 7/10. My husband had the Big Green Goddess Salad that was good too 8/10 and there was enough to save for his entre'. Our mains were Half Roasted Chicken ( BBQ-spiced, dry-cured) this was really good too, definitely 8/10 and the Campanelle & Braised Short Rib Pasta just great 8/10. Overall experience this establishment gets a 8/10 and I would highly recommend this restaurant!", + "sentiment_context": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had " + } + ], + "summary": "Customers express satisfaction with the half roasted chicken as a well-executed main course option. The dish receives positive feedback as part of an overall enjoyable dining experience with excellent service." + }, + { + "name": "campanelle & braised short rib pasta", + "mention_count": 1, + "sentiment": 0.8, + "category": "main", + "related_reviews": [ + { + "review_index": 3, + "review_text": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had the Frederick Rolls which was very good 8/10 and the Buttermilk Fried Chicken ( a little bit over fried) but we were still able to taste the flavor 7/10. My husband had the Big Green Goddess Salad that was good too 8/10 and there was enough to save for his entre'. Our mains were Half Roasted Chicken ( BBQ-spiced, dry-cured) this was really good too, definitely 8/10 and the Campanelle & Braised Short Rib Pasta just great 8/10. Overall experience this establishment gets a 8/10 and I would highly recommend this restaurant!", + "sentiment_context": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had " + } + ], + "summary": "The campanelle and braised short rib pasta receives positive customer feedback as a satisfying main course option. Diners appreciate this hearty pasta dish as part of their overall enjoyable dining experience." + }, + { + "name": "shrimp", + "mention_count": 1, + "sentiment": 0.9, + "category": "main", + "related_reviews": [ + { + "review_index": 10, + "review_text": "Great vibeโ€ฆ servers so personable and attentive .. Called us by our first names the entire evening โ€ฆ The best burger โ€ฆ shrimp love and crab cake . Just a great evening. Canโ€™t wait to return !", + "sentiment_context": "Great vibeโ€ฆ servers so personable and attentive .. Called us by our first names the entire evening โ€ฆ The best burger โ€ฆ shrimp love and crab cake . Just a great evening. Canโ€™t wait to return !" + } + ], + "summary": "The shrimp dish receives excellent customer praise, with diners specifically mentioning the shrimp love preparation. Customers describe it as a standout item that contributes to a great evening and makes them eager to return." + }, + { + "name": "chicken bites", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 30, + "review_text": "Excellent Chicken bites and salad . Dessert choices are lacking ( unless you have 20 mins to wait for cake)", + "sentiment_context": "Excellent Chicken bites and salad . Dessert choices are lacking ( unless you have 20 mins to wait for cake)" + } + ], + "summary": "Customers rate the chicken bites as excellent, indicating strong satisfaction with this appetizer option. The positive feedback suggests this item is performing well and meeting customer expectations." + }, + { + "name": "salad", + "mention_count": 1, + "sentiment": 0.9, + "category": "side", + "related_reviews": [ + { + "review_index": 30, + "review_text": "Excellent Chicken bites and salad . Dessert choices are lacking ( unless you have 20 mins to wait for cake)", + "sentiment_context": "Excellent Chicken bites and salad . Dessert choices are lacking ( unless you have 20 mins to wait for cake)" + } + ], + "summary": "The salad receives excellent ratings from customers, demonstrating strong appeal as either a standalone dish or accompaniment. This item appears to be successfully meeting quality expectations and customer satisfaction." + }, + { + "name": "tuna tartare", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 35, + "review_text": "Great service, food and atmosphere. Will definitely be back! Great location for a pre-theatre or Massey Hall bite to eat We had the fried chicken and tuna tartare. Both were excellent. Can't wait to try more of the menu.", + "sentiment_context": "Great service, food and atmosphere. Will definitely be back! Great location for a pre-theatre or Massey Hall bite to eat We had the fried chicken and tuna tartare. Both were excellent. Can't wait to t" + } + ], + "summary": "Customers describe the tuna tartare as excellent, with diners specifically choosing it for pre-theatre dining experiences. The positive feedback indicates this appetizer is well-executed and suitable for the restaurant's location near entertainment venues." + }, + { + "name": "mushroom pasta", + "mention_count": 1, + "sentiment": 0.9, + "category": "pasta", + "related_reviews": [ + { + "review_index": 44, + "review_text": "We had a great evening with Melanie and the entire team, including the chef and his crew! From host reception to food selection and right down to the execution of their signature dishes, the experience is seamless. Perfect! My wife had the mushroom pasta, which she says is \"flavourful and a very generous portion\", while I had the crab cake. Having enjoyed the fresh seafood at The Chase and Kasa Moto (same company), I knew The Frederick would excel at creating delicious seafood dishes, and they certainly lived up to their standards. We shared the Dark Chocolate Cake, which was warm, rich, and decadentโ€”not sweet or overpoweringโ€”which made for a very pleasant surprise. With a menu of classic comfort foods, we'll be coming back very soon, and I will have that legendary burger this time :) Thank you very much.", + "sentiment_context": "We had a great evening with Melanie and the entire team, including the chef and his crew! From host reception to food selection and right down to the execution of their signature dishes, the experienc" + } + ], + "summary": "The mushroom pasta is highlighted as one of the restaurant's signature dishes, receiving praise as part of an exceptional overall dining experience. Customers appreciate the chef's execution of this item, suggesting it's a standout menu offering." + }, + { + "name": "dark chocolate cake", + "mention_count": 1, + "sentiment": 0.9, + "category": "dessert", + "related_reviews": [ + { + "review_index": 44, + "review_text": "We had a great evening with Melanie and the entire team, including the chef and his crew! From host reception to food selection and right down to the execution of their signature dishes, the experience is seamless. Perfect! My wife had the mushroom pasta, which she says is \"flavourful and a very generous portion\", while I had the crab cake. Having enjoyed the fresh seafood at The Chase and Kasa Moto (same company), I knew The Frederick would excel at creating delicious seafood dishes, and they certainly lived up to their standards. We shared the Dark Chocolate Cake, which was warm, rich, and decadentโ€”not sweet or overpoweringโ€”which made for a very pleasant surprise. With a menu of classic comfort foods, we'll be coming back very soon, and I will have that legendary burger this time :) Thank you very much.", + "sentiment_context": "We had a great evening with Melanie and the entire team, including the chef and his crew! From host reception to food selection and right down to the execution of their signature dishes, the experienc" + } + ], + "summary": "The dark chocolate cake is recognized as a signature dessert that contributes to an outstanding dining experience. Customer feedback indicates this dessert successfully rounds out the meal and meets high quality expectations." + }, + { + "name": "short rib pasta", + "mention_count": 1, + "sentiment": 0.8, + "category": "pasta", + "related_reviews": [ + { + "review_index": 46, + "review_text": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge accepted โ€” reservation made at The Frederick, and it did not disappoint. The vibes were 10/10, salt level minimal, taste level HIGH, and service excellent. If you go, ask to sit in Melanieโ€™s section โ€” she sets the standard for service, kindness, and genuine hospitality. What we ate: โ€ข Spinach artichoke dip โ€ข Short rib pasta โ€ข Miso salmon (the forbidden rice, seasoning, and glaze on the salmon were perfection โ€” I have no words!) โ€ข Chocolate cake (absolutely worth the preorder and the wait) What we drank: โ€ข Prosecco (complimentary birthday treat from the restaurant) โ€ข Highland Heat (only minor miss โ€” not quite enough heat for me) โ€ข Colleen had two non-alcoholic drinks that she loved โ€ข Mini espresso martinis (another complimentary treat) The Frederick calls itself an upscale bar and grill, ...", + "sentiment_context": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge a" + } + ], + "summary": "The short rib pasta receives positive feedback from customers celebrating special occasions, indicating it's suitable for memorable dining experiences. The dish appears to meet expectations for flavor balance, with customers noting it's not overly salty." + }, + { + "name": "miso salmon", + "mention_count": 1, + "sentiment": 1.0, + "category": "seafood", + "related_reviews": [ + { + "review_index": 46, + "review_text": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge accepted โ€” reservation made at The Frederick, and it did not disappoint. The vibes were 10/10, salt level minimal, taste level HIGH, and service excellent. If you go, ask to sit in Melanieโ€™s section โ€” she sets the standard for service, kindness, and genuine hospitality. What we ate: โ€ข Spinach artichoke dip โ€ข Short rib pasta โ€ข Miso salmon (the forbidden rice, seasoning, and glaze on the salmon were perfection โ€” I have no words!) โ€ข Chocolate cake (absolutely worth the preorder and the wait) What we drank: โ€ข Prosecco (complimentary birthday treat from the restaurant) โ€ข Highland Heat (only minor miss โ€” not quite enough heat for me) โ€ข Colleen had two non-alcoholic drinks that she loved โ€ข Mini espresso martinis (another complimentary treat) The Frederick calls itself an upscale bar and grill, ...", + "sentiment_context": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge a" + } + ], + "summary": "The miso salmon receives perfect customer satisfaction ratings, making it a standout main course option. This dish successfully appeals to diners seeking flavorful options that aren't overly salty, indicating excellent seasoning balance." + }, + { + "name": "coconut tres leches cake", + "mention_count": 1, + "sentiment": 0.9, + "category": "dessert", + "related_reviews": [ + { + "review_index": 57, + "review_text": "My experience at the Frederick was phenomenal. Despite only being open for three weeks, it felt like the Frederick was an established neighbourhood institution. I ordered the Fredโ€™s Old Fashioned and it was among the best cocktails Iโ€™ve had in the city. The food was fantastic and flavourful. I had the Steak Frites and they were perfectly cooked to a medium. Dessert was the Coconut Tres Leches cake and it was the perfect addition to the meal. I will definitely be returning.", + "sentiment_context": "My experience at the Frederick was phenomenal. Despite only being open for three weeks, it felt like the Frederick was an established neighbourhood institution. I ordered the Fredโ€™s Old Fashioned and " + } + ], + "summary": "The coconut tres leches cake contributes to phenomenal dining experiences, with customers impressed by its quality despite the restaurant being newly opened. This dessert appears to be well-executed and helps establish the restaurant's reputation for quality." + }, + { + "name": "short rib campanella", + "mention_count": 1, + "sentiment": 0.8, + "category": "main course", + "related_reviews": [ + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + } + ], + "summary": "The short rib campanella receives positive customer feedback, contributing to successful birthday celebration dining experiences. This pasta dish appears to be well-received by families and special occasion diners." + }, + { + "name": "green goddess salad", + "mention_count": 1, + "sentiment": 0.8, + "category": "salad", + "related_reviews": [ + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + } + ], + "summary": "The green goddess salad receives positive reviews from customers dining for special occasions like birthdays. This salad option successfully appeals to diners and contributes to overall meal satisfaction." + }, + { + "name": "rigatoni vodka", + "mention_count": 1, + "sentiment": 0.9, + "category": "pasta", + "related_reviews": [ + { + "review_index": 67, + "review_text": "We split the Shrimp Louis, crab cake and rigatoni vodka. The standouts were the crabcake and the rigatoni. The Shrimp Louis was good but out our favourite. Was an appropriate amount of food for 2 people. The service was amazing- highly trained staff excited about the space. Will definetly be a go to when I am in the area for Mirvish.", + "sentiment_context": "We split the Shrimp Louis, crab cake and rigatoni vodka. The standouts were the crabcake and the rigatoni. The Shrimp Louis was good but out our favourite. Was an appropriate amount of food for 2 peop" + } + ], + "summary": "Customers highlight the rigatoni vodka as a standout dish when shared among multiple items. The positive feedback indicates it performs well as part of a sharing menu experience." + }, + { + "name": "coconut cake", + "mention_count": 1, + "sentiment": 0.9, + "category": "dessert", + "related_reviews": [ + { + "review_index": 68, + "review_text": "Based on the hype, I went to try their burger. The best part of the meal was the fries. 10/10. But the burger was mid, 6-7 would not order again specially for the price it was disappointing. The meat was juicy but the sauce was bland and heavy on the onion. Overall not worth the hype or the price, would not order again. For dessert, Their coconut cake was surprisingly very delightful. I will be back to try the pastas and the tenderloin next.", + "sentiment_context": "Based on the hype, I went to try their burger. The best part of the meal was the fries. 10/10. But the burger was mid, 6-7 would not order again specially for the price it was disappointing. The meat " + } + ], + "summary": "While mentioned in the context of a mixed meal experience, the coconut cake appears to be well-received by customers. However, the limited feedback suggests monitoring this dessert's performance relative to other menu items." + }, + { + "name": "tres leches cake", + "mention_count": 1, + "sentiment": 1.0, + "category": "dessert", + "related_reviews": [ + { + "review_index": 72, + "review_text": "The food was delicious. The service was wonderful. The ambience was lovely. The buttermilk fried chicken app was so fresh and juicy. The half roasted chicken was great too. But the Tres Leches cake was the best thing. It turned me into a dessert person. Definitely coming back for more!", + "sentiment_context": "The food was delicious. The service was wonderful. The ambience was lovely. The buttermilk fried chicken app was so fresh and juicy. The half roasted chicken was great too. But the Tres Leches cake wa" + } + ], + "summary": "The tres leches cake receives exceptional praise from customers who describe it as a perfect ending to their meal. This dessert appears to be a strong menu performer that consistently delights guests." + }, + { + "name": "zucchini frites", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 75, + "review_text": "We went for a birthday lunch and it was fabulous !! Great food great service as always !! The shrimp Louie salad and zucchini frites are a must! The tuna tartar and the salmon absolutely delicious:) and of course the rush hour martinis are so yummy:) we were treated so well we cant wait to go back:)", + "sentiment_context": "We went for a birthday lunch and it was fabulous !! Great food great service as always !! The shrimp Louie salad and zucchini frites are a must! The tuna tartar and the salmon absolutely delicious:) a" + } + ], + "summary": "Customers enthusiastically recommend the zucchini frites as a 'must-have' item. This appetizer generates strong positive sentiment and appears to be a memorable highlight of the dining experience." + }, + { + "name": "steak au poivre", + "mention_count": 1, + "sentiment": 0.9, + "category": "main course", + "related_reviews": [ + { + "review_index": 81, + "review_text": "Had an amazing dinner with my son at The Frederick. The vibe feels so inviting and sophisticated at the same time so relaxed. Loved the decor! The food was so delicious my fav is the spinach artichoke dip and the Steak au Poivre. The martinis are amazing - especially enjoyed the Ginza Sour. Will definitely be back!", + "sentiment_context": "Had an amazing dinner with my son at The Frederick. The vibe feels so inviting and sophisticated at the same time so relaxed. Loved the decor! The food was so delicious my fav is the spinach artichoke" + } + ], + "summary": "The steak au poivre is mentioned positively within the context of an overall exceptional dining experience. Customers appreciate this dish as part of a sophisticated menu offering." + }, + { + "name": "crab cakes", + "mention_count": 1, + "sentiment": 0.4, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 91, + "review_text": "Food is good, not great. Fried chicken is fantastic - the sauces, the pickles, the cook - perfection! But the crab cakes need to make better use of the bird nest, and the tuna tartar needs more salt in it, and less on the chips.", + "sentiment_context": "Food is good, not great. Fried chicken is fantastic - the sauces, the pickles, the cook - perfection! But the crab cakes need to make better use of the bird nest, and the tuna tartar needs more salt i" + } + ], + "summary": "The crab cakes receive mixed feedback, with customers noting they are 'good, not great' and specifically suggesting better utilization of the bird nest presentation. This item may benefit from recipe or presentation refinements to elevate the customer experience." + }, + { + "name": "chicken appetizer", + "mention_count": 1, + "sentiment": 0.9, + "category": "appetizer", + "related_reviews": [ + { + "review_index": 93, + "review_text": "The food is amazing! I love the chicken appetizer, their salads are amazing, the chicken is juicy, the steak was cooked to perfection, and the chocolate cake is to die for. It's a great lunch spot for meeting clients or lunch with friends as well as a great dinner place. I can't recommend it enough. You will not be disappointed.", + "sentiment_context": "The food is amazing! I love the chicken appetizer, their salads are amazing, the chicken is juicy, the steak was cooked to perfection, and the chocolate cake is to die for. It's a great lunch spot for" + } + ], + "summary": "Customers express strong enthusiasm for the chicken appetizer, describing it as 'amazing' and highlighting its quality. This appetizer appears to be a reliable crowd-pleaser that consistently delivers on taste and execution." + }, + { + "name": "salads", + "mention_count": 1, + "sentiment": 0.9, + "category": "salad", + "related_reviews": [ + { + "review_index": 93, + "review_text": "The food is amazing! I love the chicken appetizer, their salads are amazing, the chicken is juicy, the steak was cooked to perfection, and the chocolate cake is to die for. It's a great lunch spot for meeting clients or lunch with friends as well as a great dinner place. I can't recommend it enough. You will not be disappointed.", + "sentiment_context": "The food is amazing! I love the chicken appetizer, their salads are amazing, the chicken is juicy, the steak was cooked to perfection, and the chocolate cake is to die for. It's a great lunch spot for" + } + ], + "summary": "The salads receive high praise from customers who describe them as 'amazing' quality. This menu category appears to be performing well and meeting customer expectations for freshness and flavor." + }, + { + "name": "steak", + "mention_count": 1, + "sentiment": 0.9, + "category": "main course", + "related_reviews": [ + { + "review_index": 93, + "review_text": "The food is amazing! I love the chicken appetizer, their salads are amazing, the chicken is juicy, the steak was cooked to perfection, and the chocolate cake is to die for. It's a great lunch spot for meeting clients or lunch with friends as well as a great dinner place. I can't recommend it enough. You will not be disappointed.", + "sentiment_context": "The food is amazing! I love the chicken appetizer, their salads are amazing, the chicken is juicy, the steak was cooked to perfection, and the chocolate cake is to die for. It's a great lunch spot for" + } + ], + "summary": "Customers consistently praise the steak preparation, specifically noting it was 'cooked to perfection'. The execution and quality of steak dishes appears to be a strong point for the restaurant." + }, + { + "name": "salmon dish", + "mention_count": 1, + "sentiment": 0.9, + "category": "main course", + "related_reviews": [ + { + "review_index": 94, + "review_text": "Amazing first visit and will be back, great salmon dish for lunch.", + "sentiment_context": "Amazing first visit and will be back, great salmon dish for lunch." + } + ], + "summary": "The salmon dish receives positive feedback from customers enjoying lunch service. While limited in detail, the feedback suggests this is a solid menu option that satisfies guests." + } + ], + "drinks": [ + { + "name": "drinks", + "mention_count": 7, + "sentiment": 0.9, + "category": "general", + "related_reviews": [ + { + "review_index": 3, + "review_text": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had the Frederick Rolls which was very good 8/10 and the Buttermilk Fried Chicken ( a little bit over fried) but we were still able to taste the flavor 7/10. My husband had the Big Green Goddess Salad that was good too 8/10 and there was enough to save for his entre'. Our mains were Half Roasted Chicken ( BBQ-spiced, dry-cured) this was really good too, definitely 8/10 and the Campanelle & Braised Short Rib Pasta just great 8/10. Overall experience this establishment gets a 8/10 and I would highly recommend this restaurant!", + "sentiment_context": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had " + }, + { + "review_index": 14, + "review_text": "Excellent food and drinks. Canโ€™t wait to go back.", + "sentiment_context": "Excellent food and drinks. Canโ€™t wait to go back." + }, + { + "review_index": 19, + "review_text": "Love this place! From the friendly and courteous staff to the delicious food and drinks, everything is top-notch. Perfect spot for a night out with friends or a casual work get-together.", + "sentiment_context": "Love this place! From the friendly and courteous staff to the delicious food and drinks, everything is top-notch. Perfect spot for a night out with friends or a casual work get-together." + }, + { + "review_index": 26, + "review_text": "Great spot with amazing food and delicious drinks !", + "sentiment_context": "Great spot with amazing food and delicious drinks !" + }, + { + "review_index": 29, + "review_text": "What a gorgeous restaurantโ€” had a beautiful ambiance and was intimately lit. We were taken care of by a wonderful lady (sorry to say that I've forgotten her name...but she wore glasses and had brownish hair tied in a ponytail). She was attentive and proactive, always made sure our drinks were refilled, took note of allergies, and gave INCREDIBLE food and drink recommendations...so much so that there came a point that we just said we'd get whatever she said lol. Thanks for the awesome experience.", + "sentiment_context": "What a gorgeous restaurantโ€” had a beautiful ambiance and was intimately lit. We were taken care of by a wonderful lady (sorry to say that I've forgotten her name...but she wore glasses and had brownis" + }, + { + "review_index": 31, + "review_text": "My husband and I went there for after work drinks and apps. We do this every Friday and we were not disappointed with our choice this week. Luke, our server was absolutely fantastic. Friendly and so knowledgeable. We will be back for sure. Food and drinks were great! Thank you.", + "sentiment_context": "My husband and I went there for after work drinks and apps. We do this every Friday and we were not disappointed with our choice this week. Luke, our server was absolutely fantastic. Friendly and so k" + }, + { + "review_index": 37, + "review_text": "It was a great experience. Had been going to the Chase for many years. We had the fried chicken as a gift from our server .. then crab cake and burger and fries. Harbord room burger did not disappoint. Best anywhere ! Our server Josh was amazing .. drinks were spot on with timing. Wonderful casual diningโ€ฆ just what Toronto needs !", + "sentiment_context": "It was a great experience. Had been going to the Chase for many years. We had the fried chicken as a gift from our server .. then crab cake and burger and fries. Harbord room burger did not disappoint" + } + ], + "summary": "Customers consistently praise The Frederick's drinks with overwhelmingly positive feedback across 7 mentions. The drinks are frequently described as 'delicious' and 'amazing,' with guests particularly appreciating them as part of after-work gatherings and special occasions. The beverage program appears to be a strong complement to the overall dining experience, contributing to the restaurant's reputation as a top-notch destination." + }, + { + "name": "cocktails", + "mention_count": 5, + "sentiment": 0.8250000000000001, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Fantastic experience, everything from entering a beautifully and elegantly decorated room, to our cocktails, to our food, to the wine to ending it with a delish warm chocolate cake. Our host, Joseph was lovely!!", + "sentiment_context": "Fantastic experience, everything from entering a beautifully and elegantly decorated room, to our cocktails, to our food, to the wine to ending it with a delish warm chocolate cake. Our host, Joseph w" + }, + { + "review_index": 41, + "review_text": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so fresh and creamy, but everything is good!", + "sentiment_context": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so" + }, + { + "review_index": 53, + "review_text": "The best! The staff are impeccable, the service is outstanding. The food and cocktails are amazing. I have had many business meals set up at The Frederick and they do not disappoint! Highly recommend!", + "sentiment_context": "The best! The staff are impeccable, the service is outstanding. The food and cocktails are amazing. I have had many business meals set up at The Frederick and they do not disappoint! Highly recommend!" + }, + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + }, + { + "review_index": 89, + "review_text": "Decent happy hour menu and location. Good wine & cocktail list. Terrific service.", + "sentiment_context": "Decent happy hour menu and location. Good wine & cocktail list. Terrific service." + } + ], + "summary": "The cocktail program receives strong praise from customers, with mentions highlighting both quality and variety across 5 reviews. Guests specifically appreciate the cocktail offerings during happy hour and note the 'great cocktail list' alongside wine options. The cocktails are consistently described as contributing to 'fantastic experiences' and are particularly valued for business dining occasions." + }, + { + "name": "wine", + "mention_count": 4, + "sentiment": 0.8250000000000001, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Fantastic experience, everything from entering a beautifully and elegantly decorated room, to our cocktails, to our food, to the wine to ending it with a delish warm chocolate cake. Our host, Joseph was lovely!!", + "sentiment_context": "Fantastic experience, everything from entering a beautifully and elegantly decorated room, to our cocktails, to our food, to the wine to ending it with a delish warm chocolate cake. Our host, Joseph w" + }, + { + "review_index": 41, + "review_text": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so fresh and creamy, but everything is good!", + "sentiment_context": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so" + }, + { + "review_index": 89, + "review_text": "Decent happy hour menu and location. Good wine & cocktail list. Terrific service.", + "sentiment_context": "Decent happy hour menu and location. Good wine & cocktail list. Terrific service." + }, + { + "review_index": 92, + "review_text": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time. We had a reservation for inside seating, but we changed to patio since the weather was pleasant. The staff kindly seated us at the bar while they set up our patio table. The interior is warm and soothing. The atmosphere was great. Wine by the glass was reasonable. We have no hesitation in having a second glass. Food was very good with a good mix of sides. Attentiveness with a smile across the board is an absolute standout at The Frederick. The tipping prompt starts at 15% vs 18% for most places. One can clearly see that the management team is doing an amazing job. This is one place that other restaurants should take note of. Thank you for having us. We will definitely be back.", + "sentiment_context": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time." + } + ], + "summary": "Wine receives positive customer feedback with guests appreciating both the selection and quality across 4 mentions. Customers specifically highlight the 'good wine & cocktail list' and mention wine as an integral part of memorable dining experiences. The wine program appears to successfully complement the restaurant's upscale ambiance and special occasion dining." + }, + { + "name": "prosecco", + "mention_count": 2, + "sentiment": 0.8500000000000001, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 46, + "review_text": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge accepted โ€” reservation made at The Frederick, and it did not disappoint. The vibes were 10/10, salt level minimal, taste level HIGH, and service excellent. If you go, ask to sit in Melanieโ€™s section โ€” she sets the standard for service, kindness, and genuine hospitality. What we ate: โ€ข Spinach artichoke dip โ€ข Short rib pasta โ€ข Miso salmon (the forbidden rice, seasoning, and glaze on the salmon were perfection โ€” I have no words!) โ€ข Chocolate cake (absolutely worth the preorder and the wait) What we drank: โ€ข Prosecco (complimentary birthday treat from the restaurant) โ€ข Highland Heat (only minor miss โ€” not quite enough heat for me) โ€ข Colleen had two non-alcoholic drinks that she loved โ€ข Mini espresso martinis (another complimentary treat) The Frederick calls itself an upscale bar and grill, ...", + "sentiment_context": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge a" + }, + { + "review_index": 66, + "review_text": "Thank you for a wonderful evening celebrating our anniversary. Samantha was a great hostess and the Prosecco to celebrate our 35th anniversary was much appreciated.", + "sentiment_context": "Thank you for a wonderful evening celebrating our anniversary. Samantha was a great hostess and the Prosecco to celebrate our 35th anniversary was much appreciated." + } + ], + "summary": "Prosecco receives very positive feedback, particularly for celebratory occasions like anniversaries and birthdays. Customers appreciate the restaurant's thoughtful gesture of providing complimentary prosecco for special celebrations, which enhances the overall experience and creates memorable moments." + }, + { + "name": "highland heat", + "mention_count": 1, + "sentiment": 0.6, + "category": "cocktail", + "related_reviews": [ + { + "review_index": 46, + "review_text": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge accepted โ€” reservation made at The Frederick, and it did not disappoint. The vibes were 10/10, salt level minimal, taste level HIGH, and service excellent. If you go, ask to sit in Melanieโ€™s section โ€” she sets the standard for service, kindness, and genuine hospitality. What we ate: โ€ข Spinach artichoke dip โ€ข Short rib pasta โ€ข Miso salmon (the forbidden rice, seasoning, and glaze on the salmon were perfection โ€” I have no words!) โ€ข Chocolate cake (absolutely worth the preorder and the wait) What we drank: โ€ข Prosecco (complimentary birthday treat from the restaurant) โ€ข Highland Heat (only minor miss โ€” not quite enough heat for me) โ€ข Colleen had two non-alcoholic drinks that she loved โ€ข Mini espresso martinis (another complimentary treat) The Frederick calls itself an upscale bar and grill, ...", + "sentiment_context": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge a" + } + ], + "summary": "The Highland Heat cocktail has limited feedback with neutral-to-positive sentiment from one mention. More customer feedback would be needed to fully assess this drink's reception." + }, + { + "name": "espresso martinis", + "mention_count": 1, + "sentiment": 0.8, + "category": "cocktail", + "related_reviews": [ + { + "review_index": 46, + "review_text": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge accepted โ€” reservation made at The Frederick, and it did not disappoint. The vibes were 10/10, salt level minimal, taste level HIGH, and service excellent. If you go, ask to sit in Melanieโ€™s section โ€” she sets the standard for service, kindness, and genuine hospitality. What we ate: โ€ข Spinach artichoke dip โ€ข Short rib pasta โ€ข Miso salmon (the forbidden rice, seasoning, and glaze on the salmon were perfection โ€” I have no words!) โ€ข Chocolate cake (absolutely worth the preorder and the wait) What we drank: โ€ข Prosecco (complimentary birthday treat from the restaurant) โ€ข Highland Heat (only minor miss โ€” not quite enough heat for me) โ€ข Colleen had two non-alcoholic drinks that she loved โ€ข Mini espresso martinis (another complimentary treat) The Frederick calls itself an upscale bar and grill, ...", + "sentiment_context": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge a" + } + ], + "summary": "Espresso martinis receive positive feedback as part of successful birthday celebrations. The drink appears to contribute well to the restaurant's ability to create great 'vibes' for special occasions." + }, + { + "name": "fred's old fashioned", + "mention_count": 1, + "sentiment": 1.0, + "category": "cocktail", + "related_reviews": [ + { + "review_index": 57, + "review_text": "My experience at the Frederick was phenomenal. Despite only being open for three weeks, it felt like the Frederick was an established neighbourhood institution. I ordered the Fredโ€™s Old Fashioned and it was among the best cocktails Iโ€™ve had in the city. The food was fantastic and flavourful. I had the Steak Frites and they were perfectly cooked to a medium. Dessert was the Coconut Tres Leches cake and it was the perfect addition to the meal. I will definitely be returning.", + "sentiment_context": "My experience at the Frederick was phenomenal. Despite only being open for three weeks, it felt like the Frederick was an established neighbourhood institution. I ordered the Fredโ€™s Old Fashioned and " + } + ], + "summary": "Fred's Old Fashioned receives exceptional praise with perfect sentiment from customers. This signature cocktail appears to be a standout offering that contributes to the restaurant's established, neighborhood institution feel despite being relatively new." + }, + { + "name": "beer", + "mention_count": 1, + "sentiment": 0.8, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + } + ], + "summary": "Beer receives positive feedback as part of the overall beverage selection. While mentioned less frequently, it appears to satisfy customers as part of birthday celebrations and family dining experiences." + }, + { + "name": "red wine", + "mention_count": 1, + "sentiment": 0.8, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + } + ], + "summary": "Red wine receives positive customer feedback as part of special occasion dining experiences. It appears to be well-integrated into the restaurant's wine program for celebratory meals." + }, + { + "name": "rush hour martinis", + "mention_count": 1, + "sentiment": 0.9, + "category": "alcohol", + "related_reviews": [ + { + "review_index": 75, + "review_text": "We went for a birthday lunch and it was fabulous !! Great food great service as always !! The shrimp Louie salad and zucchini frites are a must! The tuna tartar and the salmon absolutely delicious:) and of course the rush hour martinis are so yummy:) we were treated so well we cant wait to go back:)", + "sentiment_context": "We went for a birthday lunch and it was fabulous !! Great food great service as always !! The shrimp Louie salad and zucchini frites are a must! The tuna tartar and the salmon absolutely delicious:) a" + } + ], + "summary": "Rush Hour Martinis receive very positive feedback as part of exceptional birthday lunch experiences. This cocktail appears to be a successful addition to the restaurant's daytime beverage offerings and contributes to memorable celebrations." + }, + { + "name": "martinis", + "mention_count": 1, + "sentiment": 0.9, + "category": "cocktail", + "related_reviews": [ + { + "review_index": 81, + "review_text": "Had an amazing dinner with my son at The Frederick. The vibe feels so inviting and sophisticated at the same time so relaxed. Loved the decor! The food was so delicious my fav is the spinach artichoke dip and the Steak au Poivre. The martinis are amazing - especially enjoyed the Ginza Sour. Will definitely be back!", + "sentiment_context": "Had an amazing dinner with my son at The Frederick. The vibe feels so inviting and sophisticated at the same time so relaxed. Loved the decor! The food was so delicious my fav is the spinach artichoke" + } + ], + "summary": "Customers mention martinis as part of an overall exceptional dining experience at The Frederick. The positive sentiment reflects satisfaction with the drink selection complementing the restaurant's sophisticated yet relaxed atmosphere." + }, + { + "name": "ginza sour", + "mention_count": 1, + "sentiment": 0.9, + "category": "cocktail", + "related_reviews": [ + { + "review_index": 81, + "review_text": "Had an amazing dinner with my son at The Frederick. The vibe feels so inviting and sophisticated at the same time so relaxed. Loved the decor! The food was so delicious my fav is the spinach artichoke dip and the Steak au Poivre. The martinis are amazing - especially enjoyed the Ginza Sour. Will definitely be back!", + "sentiment_context": "Had an amazing dinner with my son at The Frederick. The vibe feels so inviting and sophisticated at the same time so relaxed. Loved the decor! The food was so delicious my fav is the spinach artichoke" + } + ], + "summary": "The ginza sour receives positive feedback from customers who appreciate it as part of their memorable dining experience. Guests mention this cocktail in the context of praising the restaurant's inviting and sophisticated ambiance, suggesting it fits well with the overall upscale atmosphere." + } + ], + "total_extracted": 52 + }, + "aspect_analysis": { + "aspects": [ + { + "name": "service quality", + "mention_count": 66, + "sentiment": 0.8875, + "description": "Staff friendliness and attentiveness", + "related_reviews": [ + { + "review_index": 2, + "review_text": "Great food and terrific service. Servers were excellent.", + "sentiment_context": "Great food and terrific service. Servers were excellent." + }, + { + "review_index": 4, + "review_text": "Second time there. Loved it. Great food. Great service. Will definitely come back!!!", + "sentiment_context": "Second time there. Loved it. Great food. Great service. Will definitely come back!!!" + }, + { + "review_index": 5, + "review_text": "Aside from getting a table right next to the kitchen on my birthday, it was a great experience. The staff were able to move us 45 minutes into our meal. Although it was a rocky start, the food , wait staff and ambiance were stellar.", + "sentiment_context": "Aside from getting a table right next to the kitchen on my birthday, it was a great experience. The staff were able to move us 45 minutes into our meal. Although it was a rocky start, the food , wait " + }, + { + "review_index": 7, + "review_text": "Incredible service, the food was cooked to perfection, and the attention to quality did not go unnoticed. 10/10.", + "sentiment_context": "Incredible service, the food was cooked to perfection, and the attention to quality did not go unnoticed. 10/10." + }, + { + "review_index": 9, + "review_text": "The food is great, and the staff are outstanding, Iโ€™ve been there a few times and everything is consistently at a high level. Keep up the great work.", + "sentiment_context": "The food is great, and the staff are outstanding, Iโ€™ve been there a few times and everything is consistently at a high level. Keep up the great work." + }, + { + "review_index": 10, + "review_text": "Great vibeโ€ฆ servers so personable and attentive .. Called us by our first names the entire evening โ€ฆ The best burger โ€ฆ shrimp love and crab cake . Just a great evening. Canโ€™t wait to return !", + "sentiment_context": "Great vibeโ€ฆ servers so personable and attentive .. Called us by our first names the entire evening โ€ฆ The best burger โ€ฆ shrimp love and crab cake . Just a great evening. Canโ€™t wait to return !" + }, + { + "review_index": 11, + "review_text": "Service was friendly from when you enter the door, to when you leave. The burger and fried chicken was to die for. Will definitely come back again!", + "sentiment_context": "Service was friendly from when you enter the door, to when you leave. The burger and fried chicken was to die for. Will definitely come back again!" + }, + { + "review_index": 13, + "review_text": "Very attentive staff and very welcoming of our group of 4 from Michigan! Food was amazing and the vibe was right.", + "sentiment_context": "Very attentive staff and very welcoming of our group of 4 from Michigan! Food was amazing and the vibe was right." + }, + { + "review_index": 15, + "review_text": "Great lunch. Wonderful service. Excellent food. This will become a favoured and regular restaurant.", + "sentiment_context": "Great lunch. Wonderful service. Excellent food. This will become a favoured and regular restaurant." + }, + { + "review_index": 16, + "review_text": "Absolutely fantastic experience and dinner. The service is the best weโ€™ve had in Toronto in quite some time. The food was excellent. The staff was very accommodating for a table that suited our needs. I would highly recommend and we look forward to returning. Gold stars to your entire team!!!", + "sentiment_context": "Absolutely fantastic experience and dinner. The service is the best weโ€™ve had in Toronto in quite some time. The food was excellent. The staff was very accommodating for a table that suited our needs." + }, + { + "review_index": 17, + "review_text": "Service was above and beyond, the birthday girl felt special. Thanks for helping me show my friend how great she is on her birthday!", + "sentiment_context": "Service was above and beyond, the birthday girl felt special. Thanks for helping me show my friend how great she is on her birthday!" + }, + { + "review_index": 18, + "review_text": "Very nice restaurant. Service is excellent. I would go again.", + "sentiment_context": "Very nice restaurant. Service is excellent. I would go again." + }, + { + "review_index": 19, + "review_text": "Love this place! From the friendly and courteous staff to the delicious food and drinks, everything is top-notch. Perfect spot for a night out with friends or a casual work get-together.", + "sentiment_context": "Love this place! From the friendly and courteous staff to the delicious food and drinks, everything is top-notch. Perfect spot for a night out with friends or a casual work get-together." + }, + { + "review_index": 3, + "review_text": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had the Frederick Rolls which was very good 8/10 and the Buttermilk Fried Chicken ( a little bit over fried) but we were still able to taste the flavor 7/10. My husband had the Big Green Goddess Salad that was good too 8/10 and there was enough to save for his entre'. Our mains were Half Roasted Chicken ( BBQ-spiced, dry-cured) this was really good too, definitely 8/10 and the Campanelle & Braised Short Rib Pasta just great 8/10. Overall experience this establishment gets a 8/10 and I would highly recommend this restaurant!", + "sentiment_context": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had " + }, + { + "review_index": 20, + "review_text": "Food was amazing. Staff were great. Great vibe in the place. Will be back for sure.", + "sentiment_context": "Food was amazing. Staff were great. Great vibe in the place. Will be back for sure." + }, + { + "review_index": 21, + "review_text": "The nicest most attentive staff. Very kind. Food was great especially the burger. .", + "sentiment_context": "The nicest most attentive staff. Very kind. Food was great especially the burger. ." + }, + { + "review_index": 22, + "review_text": "Such a great experience. Service was amazing and the food was even better.", + "sentiment_context": "Such a great experience. Service was amazing and the food was even better." + }, + { + "review_index": 23, + "review_text": "The staff make you feel you are in there home. Outstanding service It if a fun place", + "sentiment_context": "The staff make you feel you are in there home. Outstanding service It if a fun place" + }, + { + "review_index": 24, + "review_text": "FANTASTIC evening at the Frederick - will definitely be returning. Beautiful interior, excellent service, and fantastic food. Everything our table had was a hit.", + "sentiment_context": "FANTASTIC evening at the Frederick - will definitely be returning. Beautiful interior, excellent service, and fantastic food. Everything our table had was a hit." + }, + { + "review_index": 25, + "review_text": "Fa tastic gem excellent service out waiter Kato ( I think) was too notch including all other wait staff for food and water top up", + "sentiment_context": "Fa tastic gem excellent service out waiter Kato ( I think) was too notch including all other wait staff for food and water top up" + }, + { + "review_index": 27, + "review_text": "First visit and loved everything about this place. Great front and wait staff. Three of us enjoyed all our dishes. Will for sure be back.", + "sentiment_context": "First visit and loved everything about this place. Great front and wait staff. Three of us enjoyed all our dishes. Will for sure be back." + }, + { + "review_index": 28, + "review_text": "Both the service and food was excellent. Tables are well spaced allowing for easy conversation.", + "sentiment_context": "Both the service and food was excellent. Tables are well spaced allowing for easy conversation." + }, + { + "review_index": 29, + "review_text": "What a gorgeous restaurantโ€” had a beautiful ambiance and was intimately lit. We were taken care of by a wonderful lady (sorry to say that I've forgotten her name...but she wore glasses and had brownish hair tied in a ponytail). She was attentive and proactive, always made sure our drinks were refilled, took note of allergies, and gave INCREDIBLE food and drink recommendations...so much so that there came a point that we just said we'd get whatever she said lol. Thanks for the awesome experience.", + "sentiment_context": "What a gorgeous restaurantโ€” had a beautiful ambiance and was intimately lit. We were taken care of by a wonderful lady (sorry to say that I've forgotten her name...but she wore glasses and had brownis" + }, + { + "review_index": 31, + "review_text": "My husband and I went there for after work drinks and apps. We do this every Friday and we were not disappointed with our choice this week. Luke, our server was absolutely fantastic. Friendly and so knowledgeable. We will be back for sure. Food and drinks were great! Thank you.", + "sentiment_context": "My husband and I went there for after work drinks and apps. We do this every Friday and we were not disappointed with our choice this week. Luke, our server was absolutely fantastic. Friendly and so k" + }, + { + "review_index": 32, + "review_text": "Really enjoyed our experience. Food was amazing. Our server was friendly and attentive. Canโ€™t wait to come back and try more.", + "sentiment_context": "Really enjoyed our experience. Food was amazing. Our server was friendly and attentive. Canโ€™t wait to come back and try more." + }, + { + "review_index": 33, + "review_text": "Another great meal at The Frederick. Happy Hour deals are incredible so get there before 6 if you can. Service was amazing as always right from the moment you walk in you feel welcomed and valued as a customer. Food is awesome. It's a hot spot so be sure to book ahead. Perfect for pre-theatre dining. I enjoyed my first experience at The Frederick so much that this time I brought my adult kids. I scored points in the cool Mom category for picking such a vibing place!", + "sentiment_context": "Another great meal at The Frederick. Happy Hour deals are incredible so get there before 6 if you can. Service was amazing as always right from the moment you walk in you feel welcomed and valued as a" + }, + { + "review_index": 34, + "review_text": "I had the salmon at lunch yesterday and it was outstanding. The service was top-notch. My only complaint was that my friends lunch was delivered much earlier than mine and he had finished his plate before I received my dish, but I still provided five stars on service (was not the servers fault). In fact I left my cell phone behind and I had walked down temperance Street quite some distanceโ€ฆ the server ran down the street to hand me my phone. Iโ€™d be back in a heartbeat. Look forward to my next visit.", + "sentiment_context": "I had the salmon at lunch yesterday and it was outstanding. The service was top-notch. My only complaint was that my friends lunch was delivered much earlier than mine and he had finished his plate be" + }, + { + "review_index": 36, + "review_text": "Amazing service, all of the staff are very attentive. My meal was also 10/10. A great new restaurant!", + "sentiment_context": "Amazing service, all of the staff are very attentive. My meal was also 10/10. A great new restaurant!" + }, + { + "review_index": 38, + "review_text": "The Frederick was amazing! The food was delicious and the service was exceptional. They were running behind with our reservation and called me to let me know. We were going upstairs to the Chase for pre dinner drinks and they graciously covered our first round. We highly recommend The Frederick and look forward to our next dining experience!", + "sentiment_context": "The Frederick was amazing! The food was delicious and the service was exceptional. They were running behind with our reservation and called me to let me know. We were going upstairs to the Chase for p" + }, + { + "review_index": 40, + "review_text": "Excellent service, lโ€™ambiance super agrรฉable, nous avons passรฉ un moment tres agrรฉable", + "sentiment_context": "Excellent service, lโ€™ambiance super agrรฉable, nous avons passรฉ un moment tres agrรฉable" + }, + { + "review_index": 41, + "review_text": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so fresh and creamy, but everything is good!", + "sentiment_context": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so" + }, + { + "review_index": 43, + "review_text": "Great food, great service, great atmosphere. Will definitely go again!", + "sentiment_context": "Great food, great service, great atmosphere. Will definitely go again!" + }, + { + "review_index": 46, + "review_text": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge accepted โ€” reservation made at The Frederick, and it did not disappoint. The vibes were 10/10, salt level minimal, taste level HIGH, and service excellent. If you go, ask to sit in Melanieโ€™s section โ€” she sets the standard for service, kindness, and genuine hospitality. What we ate: โ€ข Spinach artichoke dip โ€ข Short rib pasta โ€ข Miso salmon (the forbidden rice, seasoning, and glaze on the salmon were perfection โ€” I have no words!) โ€ข Chocolate cake (absolutely worth the preorder and the wait) What we drank: โ€ข Prosecco (complimentary birthday treat from the restaurant) โ€ข Highland Heat (only minor miss โ€” not quite enough heat for me) โ€ข Colleen had two non-alcoholic drinks that she loved โ€ข Mini espresso martinis (another complimentary treat) The Frederick calls itself an upscale bar and grill, ...", + "sentiment_context": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge a" + }, + { + "review_index": 47, + "review_text": "Fantastic service. Delicious food. Highly recommend.", + "sentiment_context": "Fantastic service. Delicious food. Highly recommend." + }, + { + "review_index": 49, + "review_text": "Josh and Kaitlin were wonderful! The rush hour was fabulous. They treated my mom and I like royalty! Wonderful place.", + "sentiment_context": "Josh and Kaitlin were wonderful! The rush hour was fabulous. They treated my mom and I like royalty! Wonderful place." + }, + { + "review_index": 51, + "review_text": "A nice experience for the second time I attended, this time personally with my wife. A good vide, good service and a nice meal. Very good but not exceptional, which may be unfair as its hard to describe while it just fell short.", + "sentiment_context": "A nice experience for the second time I attended, this time personally with my wife. A good vide, good service and a nice meal. Very good but not exceptional, which may be unfair as its hard to descri" + }, + { + "review_index": 53, + "review_text": "The best! The staff are impeccable, the service is outstanding. The food and cocktails are amazing. I have had many business meals set up at The Frederick and they do not disappoint! Highly recommend!", + "sentiment_context": "The best! The staff are impeccable, the service is outstanding. The food and cocktails are amazing. I have had many business meals set up at The Frederick and they do not disappoint! Highly recommend!" + }, + { + "review_index": 55, + "review_text": "Amazing food, and an incredible staff team thatโ€™s clear carefully selected and highly customer focused, helpful and friendly. One of the best dinners and dining experiences Iโ€™ve ever had.", + "sentiment_context": "Amazing food, and an incredible staff team thatโ€™s clear carefully selected and highly customer focused, helpful and friendly. One of the best dinners and dining experiences Iโ€™ve ever had." + }, + { + "review_index": 56, + "review_text": "Itโ€™s rare in Toronto to have exceptional food and personal effective service, good value for money and acoustically dampened meaning you donโ€™t have to scream over the music. 100% would recommend!", + "sentiment_context": "Itโ€™s rare in Toronto to have exceptional food and personal effective service, good value for money and acoustically dampened meaning you donโ€™t have to scream over the music. 100% would recommend!" + }, + { + "review_index": 59, + "review_text": "Really enjoyed the new menu, lots of good lunch options. Service was great. Looking forward to going back.", + "sentiment_context": "Really enjoyed the new menu, lots of good lunch options. Service was great. Looking forward to going back." + }, + { + "review_index": 60, + "review_text": "The food was superb. The service team was attentive, kind and professional. I attended with two dear friends for a belated birthday lunch for one of them. We will definitely go back", + "sentiment_context": "The food was superb. The service team was attentive, kind and professional. I attended with two dear friends for a belated birthday lunch for one of them. We will definitely go back" + }, + { + "review_index": 61, + "review_text": "Great new place for a corporate lunch. Excellent service.", + "sentiment_context": "Great new place for a corporate lunch. Excellent service." + }, + { + "review_index": 63, + "review_text": "Food was very good. Service was disorganized. Drinks took an unusually long time each time we ordered. We were served by several different people, all of whom were nice and friendly, but it was never clear who our official server was.", + "sentiment_context": "Food was very good. Service was disorganized. Drinks took an unusually long time each time we ordered. We were served by several different people, all of whom were nice and friendly, but it was never " + }, + { + "review_index": 65, + "review_text": "Service was really poor. Our first server was terrific but after his shift it was impossible to find someone to service our table. Irritatingโ€ฆ..especially since the minimum tip level is set to 18%.", + "sentiment_context": "Service was really poor. Our first server was terrific but after his shift it was impossible to find someone to service our table. Irritatingโ€ฆ..especially since the minimum tip level is set to 18%." + }, + { + "review_index": 67, + "review_text": "We split the Shrimp Louis, crab cake and rigatoni vodka. The standouts were the crabcake and the rigatoni. The Shrimp Louis was good but out our favourite. Was an appropriate amount of food for 2 people. The service was amazing- highly trained staff excited about the space. Will definetly be a go to when I am in the area for Mirvish.", + "sentiment_context": "We split the Shrimp Louis, crab cake and rigatoni vodka. The standouts were the crabcake and the rigatoni. The Shrimp Louis was good but out our favourite. Was an appropriate amount of food for 2 peop" + }, + { + "review_index": 69, + "review_text": "A great \"classic\" menu very well executed. Outstanding service combined with a very comfortable yet upscale ambience.", + "sentiment_context": "A great \"classic\" menu very well executed. Outstanding service combined with a very comfortable yet upscale ambience." + }, + { + "review_index": 70, + "review_text": "Our server was excellent and went above and beyond the entire dinner. The food was very good but not blow my mind for myself or husband. Bartender who tends the bar needs further training on how to manage the patrons appropriately and multi task in an effortless way. (Speaking as someone who has done the job)", + "sentiment_context": "Our server was excellent and went above and beyond the entire dinner. The food was very good but not blow my mind for myself or husband. Bartender who tends the bar needs further training on how to ma" + }, + { + "review_index": 71, + "review_text": "This was our first visit but not our last. We have already booked a return visit. Food was excellent. A creative menu that we enjoyed very much. The service was impeccable. And such a great vibe in the place. Loved everything about it.", + "sentiment_context": "This was our first visit but not our last. We have already booked a return visit. Food was excellent. A creative menu that we enjoyed very much. The service was impeccable. And such a great vibe in th" + }, + { + "review_index": 72, + "review_text": "The food was delicious. The service was wonderful. The ambience was lovely. The buttermilk fried chicken app was so fresh and juicy. The half roasted chicken was great too. But the Tres Leches cake was the best thing. It turned me into a dessert person. Definitely coming back for more!", + "sentiment_context": "The food was delicious. The service was wonderful. The ambience was lovely. The buttermilk fried chicken app was so fresh and juicy. The half roasted chicken was great too. But the Tres Leches cake wa" + }, + { + "review_index": 73, + "review_text": "We had a wonderful lunch at The Frederick entertaining out-of-town guests. The service from hostess to wait staff was delightful. The food was excellent; we all enjoyed our orders. Our guests were very happy with the restaurant as were we. A special comment about the lovely ambience. We had no difficulty having a quiet conversation even when the restaurant was full. I find this to be an increasingly rare attribute but it is something I really appreciate.", + "sentiment_context": "We had a wonderful lunch at The Frederick entertaining out-of-town guests. The service from hostess to wait staff was delightful. The food was excellent; we all enjoyed our orders. Our guests were ver" + }, + { + "review_index": 74, + "review_text": "Was a cool vibe. The service was overbearing - then it sucked thenโ€ฆ then the service-recovery was great. Iโ€™d go back in hope of a better time bc itโ€™s got potential.", + "sentiment_context": "Was a cool vibe. The service was overbearing - then it sucked thenโ€ฆ then the service-recovery was great. Iโ€™d go back in hope of a better time bc itโ€™s got potential." + }, + { + "review_index": 76, + "review_text": "We had a lovely experience at Frederickโ€™s. You would never know that this venue has only been opened a few weeks. Staff are friendly and knowledgeable, food was delicious and service was excellent. The ambience is warm and cozy with music playing in the background that isnโ€™t too loud. A special shout out to our server Megan and to Yenny who kindly stopped by to ensure our experience was enjoyable. Itโ€™s a definite must visit and will become a neighbourhood favourite for us!", + "sentiment_context": "We had a lovely experience at Frederickโ€™s. You would never know that this venue has only been opened a few weeks. Staff are friendly and knowledgeable, food was delicious and service was excellent. Th" + }, + { + "review_index": 78, + "review_text": "The food and service was amazing. I will be back for sure.", + "sentiment_context": "The food and service was amazing. I will be back for sure." + }, + { + "review_index": 79, + "review_text": "Fantastic experience! The food & drinks were delicious. Our server, Shahid, made our experience even better. He was attentive & knowledgeable when we asked for recommendations. Can't wait to go back!", + "sentiment_context": "Fantastic experience! The food & drinks were delicious. Our server, Shahid, made our experience even better. He was attentive & knowledgeable when we asked for recommendations. Can't wait to go back!" + }, + { + "review_index": 80, + "review_text": "Went here for lunch and was met with wonderful service from start to finish. From the moment we checked in with the host team to the time we left, every staff member was attentive and welcoming (we had Ian as our server and he was lovely!). The restaurant has a beautiful, cozy interior, and the food was not only delicious but also very reasonably priced. Iโ€™ll definitely be coming back! :)", + "sentiment_context": "Went here for lunch and was met with wonderful service from start to finish. From the moment we checked in with the host team to the time we left, every staff member was attentive and welcoming (we ha" + }, + { + "review_index": 82, + "review_text": "Excellent food and service. Well worth a visit if youโ€™re in Toronto", + "sentiment_context": "Excellent food and service. Well worth a visit if youโ€™re in Toronto" + }, + { + "review_index": 83, + "review_text": "Customer service beyond anything I have received anywhere in the world.", + "sentiment_context": "Customer service beyond anything I have received anywhere in the world." + }, + { + "review_index": 84, + "review_text": "Seriously good food and service! The standard seating is excellent as is dining on the patio. Canโ€™t wait to visit again the next time Iโ€™m back in Toronto.", + "sentiment_context": "Seriously good food and service! The standard seating is excellent as is dining on the patio. Canโ€™t wait to visit again the next time Iโ€™m back in Toronto." + }, + { + "review_index": 88, + "review_text": "Honestly I would give 6 stars if I had the option to do so. We went for dinner on Saturday night before a show, and the experience was stellar. The service was so friendly and very knowledgeable, and they were fast and attentive. The music was good and not too loud, so didnโ€™t have to yell to each other to chat. The food was incredible - all four of us loved our food. We left with a really fantastic option of The Frederick and we will be going back.", + "sentiment_context": "Honestly I would give 6 stars if I had the option to do so. We went for dinner on Saturday night before a show, and the experience was stellar. The service was so friendly and very knowledgeable, and " + }, + { + "review_index": 89, + "review_text": "Decent happy hour menu and location. Good wine & cocktail list. Terrific service.", + "sentiment_context": "Decent happy hour menu and location. Good wine & cocktail list. Terrific service." + }, + { + "review_index": 90, + "review_text": "One of the best dining experiences Iโ€™ve had in a long time, especially in Toronto. All of the food was so incredibly good, vibes are perfect and service is perfect (which is rare in Toronto these days). Will be the new go to spot - canโ€™t wait to go back.", + "sentiment_context": "One of the best dining experiences Iโ€™ve had in a long time, especially in Toronto. All of the food was so incredibly good, vibes are perfect and service is perfect (which is rare in Toronto these days" + }, + { + "review_index": 92, + "review_text": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time. We had a reservation for inside seating, but we changed to patio since the weather was pleasant. The staff kindly seated us at the bar while they set up our patio table. The interior is warm and soothing. The atmosphere was great. Wine by the glass was reasonable. We have no hesitation in having a second glass. Food was very good with a good mix of sides. Attentiveness with a smile across the board is an absolute standout at The Frederick. The tipping prompt starts at 15% vs 18% for most places. One can clearly see that the management team is doing an amazing job. This is one place that other restaurants should take note of. Thank you for having us. We will definitely be back.", + "sentiment_context": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time." + }, + { + "review_index": 96, + "review_text": "We had a great experience at The Frederick. All of the staff was welcoming and friendly. The Happy Hour menu was was a great deal. We tried a bunch of different small bites, and they were all fantastic!", + "sentiment_context": "We had a great experience at The Frederick. All of the staff was welcoming and friendly. The Happy Hour menu was was a great deal. We tried a bunch of different small bites, and they were all fantasti" + }, + { + "review_index": 97, + "review_text": "We had such a great first visit to The Frederick last weekend. The atmosphere and vibe is very cool, the welcome and service were excellent and the food was delicious! And the prices are reasonable, especially for this calibre of establishment! We also loved that The Harbord Room burger is back on the menu, bringing back great memories of summer evenings on their patio! Great job to the first class team at The Frederick - very well done! We look forward to our next visit and to becoming regulars!", + "sentiment_context": "We had such a great first visit to The Frederick last weekend. The atmosphere and vibe is very cool, the welcome and service were excellent and the food was delicious! And the prices are reasonable, e" + }, + { + "review_index": 98, + "review_text": "A beautiful room with great ambience. Lively and enjoyable. Our server (Joshua) was top tier. All the staff were very friendly and welcoming. Our server asked us our names and then used them throughout the evening. Most definitely will go back again to try some of the other dishes on the menu. The food is well thought out and executed very well. Overall it is a great new restaurant.", + "sentiment_context": "A beautiful room with great ambience. Lively and enjoyable. Our server (Joshua) was top tier. All the staff were very friendly and welcoming. Our server asked us our names and then used them throughou" + }, + { + "review_index": 99, + "review_text": "This was the best dinner weโ€™ve had this year. A shout out to the entire team for making our evening special. The food is superb. Wines are reasonably priced. Make sure you book soon as The Frederick is going to be a place to go to.", + "sentiment_context": "This was the best dinner weโ€™ve had this year. A shout out to the entire team for making our evening special. The food is superb. Wines are reasonably priced. Make sure you book soon as The Frederick i" + } + ], + "summary": "Customers consistently praise The Frederick's service quality as exceptional, with many describing it as the best they've experienced in Toronto in years. Staff members are frequently mentioned by name and customers appreciate being called by their first names, feeling welcomed from entry to exit, and receiving attentive, personalized care throughout their meals. While the overwhelming majority of feedback is positive, a few isolated incidents mention disorganized service or difficulty finding servers after shift changes, though service recovery efforts are noted as effective." + }, + { + "name": "food quality", + "mention_count": 53, + "sentiment": 0.853125, + "description": "Overall quality and taste of food", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Fantastic experience, everything from entering a beautifully and elegantly decorated room, to our cocktails, to our food, to the wine to ending it with a delish warm chocolate cake. Our host, Joseph was lovely!!", + "sentiment_context": "Fantastic experience, everything from entering a beautifully and elegantly decorated room, to our cocktails, to our food, to the wine to ending it with a delish warm chocolate cake. Our host, Joseph w" + }, + { + "review_index": 2, + "review_text": "Great food and terrific service. Servers were excellent.", + "sentiment_context": "Great food and terrific service. Servers were excellent." + }, + { + "review_index": 4, + "review_text": "Second time there. Loved it. Great food. Great service. Will definitely come back!!!", + "sentiment_context": "Second time there. Loved it. Great food. Great service. Will definitely come back!!!" + }, + { + "review_index": 5, + "review_text": "Aside from getting a table right next to the kitchen on my birthday, it was a great experience. The staff were able to move us 45 minutes into our meal. Although it was a rocky start, the food , wait staff and ambiance were stellar.", + "sentiment_context": "Aside from getting a table right next to the kitchen on my birthday, it was a great experience. The staff were able to move us 45 minutes into our meal. Although it was a rocky start, the food , wait " + }, + { + "review_index": 6, + "review_text": "The service was amazing! Food is good. The dessert and buttermilk chicken was amazing. The mains were ok.", + "sentiment_context": "The service was amazing! Food is good. The dessert and buttermilk chicken was amazing. The mains were ok." + }, + { + "review_index": 7, + "review_text": "Incredible service, the food was cooked to perfection, and the attention to quality did not go unnoticed. 10/10.", + "sentiment_context": "Incredible service, the food was cooked to perfection, and the attention to quality did not go unnoticed. 10/10." + }, + { + "review_index": 9, + "review_text": "The food is great, and the staff are outstanding, Iโ€™ve been there a few times and everything is consistently at a high level. Keep up the great work.", + "sentiment_context": "The food is great, and the staff are outstanding, Iโ€™ve been there a few times and everything is consistently at a high level. Keep up the great work." + }, + { + "review_index": 13, + "review_text": "Very attentive staff and very welcoming of our group of 4 from Michigan! Food was amazing and the vibe was right.", + "sentiment_context": "Very attentive staff and very welcoming of our group of 4 from Michigan! Food was amazing and the vibe was right." + }, + { + "review_index": 15, + "review_text": "Great lunch. Wonderful service. Excellent food. This will become a favoured and regular restaurant.", + "sentiment_context": "Great lunch. Wonderful service. Excellent food. This will become a favoured and regular restaurant." + }, + { + "review_index": 16, + "review_text": "Absolutely fantastic experience and dinner. The service is the best weโ€™ve had in Toronto in quite some time. The food was excellent. The staff was very accommodating for a table that suited our needs. I would highly recommend and we look forward to returning. Gold stars to your entire team!!!", + "sentiment_context": "Absolutely fantastic experience and dinner. The service is the best weโ€™ve had in Toronto in quite some time. The food was excellent. The staff was very accommodating for a table that suited our needs." + }, + { + "review_index": 19, + "review_text": "Love this place! From the friendly and courteous staff to the delicious food and drinks, everything is top-notch. Perfect spot for a night out with friends or a casual work get-together.", + "sentiment_context": "Love this place! From the friendly and courteous staff to the delicious food and drinks, everything is top-notch. Perfect spot for a night out with friends or a casual work get-together." + }, + { + "review_index": 3, + "review_text": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had the Frederick Rolls which was very good 8/10 and the Buttermilk Fried Chicken ( a little bit over fried) but we were still able to taste the flavor 7/10. My husband had the Big Green Goddess Salad that was good too 8/10 and there was enough to save for his entre'. Our mains were Half Roasted Chicken ( BBQ-spiced, dry-cured) this was really good too, definitely 8/10 and the Campanelle & Braised Short Rib Pasta just great 8/10. Overall experience this establishment gets a 8/10 and I would highly recommend this restaurant!", + "sentiment_context": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had " + }, + { + "review_index": 20, + "review_text": "Food was amazing. Staff were great. Great vibe in the place. Will be back for sure.", + "sentiment_context": "Food was amazing. Staff were great. Great vibe in the place. Will be back for sure." + }, + { + "review_index": 21, + "review_text": "The nicest most attentive staff. Very kind. Food was great especially the burger. .", + "sentiment_context": "The nicest most attentive staff. Very kind. Food was great especially the burger. ." + }, + { + "review_index": 22, + "review_text": "Such a great experience. Service was amazing and the food was even better.", + "sentiment_context": "Such a great experience. Service was amazing and the food was even better." + }, + { + "review_index": 24, + "review_text": "FANTASTIC evening at the Frederick - will definitely be returning. Beautiful interior, excellent service, and fantastic food. Everything our table had was a hit.", + "sentiment_context": "FANTASTIC evening at the Frederick - will definitely be returning. Beautiful interior, excellent service, and fantastic food. Everything our table had was a hit." + }, + { + "review_index": 26, + "review_text": "Great spot with amazing food and delicious drinks !", + "sentiment_context": "Great spot with amazing food and delicious drinks !" + }, + { + "review_index": 28, + "review_text": "Both the service and food was excellent. Tables are well spaced allowing for easy conversation.", + "sentiment_context": "Both the service and food was excellent. Tables are well spaced allowing for easy conversation." + }, + { + "review_index": 31, + "review_text": "My husband and I went there for after work drinks and apps. We do this every Friday and we were not disappointed with our choice this week. Luke, our server was absolutely fantastic. Friendly and so knowledgeable. We will be back for sure. Food and drinks were great! Thank you.", + "sentiment_context": "My husband and I went there for after work drinks and apps. We do this every Friday and we were not disappointed with our choice this week. Luke, our server was absolutely fantastic. Friendly and so k" + }, + { + "review_index": 32, + "review_text": "Really enjoyed our experience. Food was amazing. Our server was friendly and attentive. Canโ€™t wait to come back and try more.", + "sentiment_context": "Really enjoyed our experience. Food was amazing. Our server was friendly and attentive. Canโ€™t wait to come back and try more." + }, + { + "review_index": 33, + "review_text": "Another great meal at The Frederick. Happy Hour deals are incredible so get there before 6 if you can. Service was amazing as always right from the moment you walk in you feel welcomed and valued as a customer. Food is awesome. It's a hot spot so be sure to book ahead. Perfect for pre-theatre dining. I enjoyed my first experience at The Frederick so much that this time I brought my adult kids. I scored points in the cool Mom category for picking such a vibing place!", + "sentiment_context": "Another great meal at The Frederick. Happy Hour deals are incredible so get there before 6 if you can. Service was amazing as always right from the moment you walk in you feel welcomed and valued as a" + }, + { + "review_index": 36, + "review_text": "Amazing service, all of the staff are very attentive. My meal was also 10/10. A great new restaurant!", + "sentiment_context": "Amazing service, all of the staff are very attentive. My meal was also 10/10. A great new restaurant!" + }, + { + "review_index": 37, + "review_text": "It was a great experience. Had been going to the Chase for many years. We had the fried chicken as a gift from our server .. then crab cake and burger and fries. Harbord room burger did not disappoint. Best anywhere ! Our server Josh was amazing .. drinks were spot on with timing. Wonderful casual diningโ€ฆ just what Toronto needs !", + "sentiment_context": "It was a great experience. Had been going to the Chase for many years. We had the fried chicken as a gift from our server .. then crab cake and burger and fries. Harbord room burger did not disappoint" + }, + { + "review_index": 38, + "review_text": "The Frederick was amazing! The food was delicious and the service was exceptional. They were running behind with our reservation and called me to let me know. We were going upstairs to the Chase for pre dinner drinks and they graciously covered our first round. We highly recommend The Frederick and look forward to our next dining experience!", + "sentiment_context": "The Frederick was amazing! The food was delicious and the service was exceptional. They were running behind with our reservation and called me to let me know. We were going upstairs to the Chase for p" + }, + { + "review_index": 41, + "review_text": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so fresh and creamy, but everything is good!", + "sentiment_context": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so" + }, + { + "review_index": 43, + "review_text": "Great food, great service, great atmosphere. Will definitely go again!", + "sentiment_context": "Great food, great service, great atmosphere. Will definitely go again!" + }, + { + "review_index": 44, + "review_text": "We had a great evening with Melanie and the entire team, including the chef and his crew! From host reception to food selection and right down to the execution of their signature dishes, the experience is seamless. Perfect! My wife had the mushroom pasta, which she says is \"flavourful and a very generous portion\", while I had the crab cake. Having enjoyed the fresh seafood at The Chase and Kasa Moto (same company), I knew The Frederick would excel at creating delicious seafood dishes, and they certainly lived up to their standards. We shared the Dark Chocolate Cake, which was warm, rich, and decadentโ€”not sweet or overpoweringโ€”which made for a very pleasant surprise. With a menu of classic comfort foods, we'll be coming back very soon, and I will have that legendary burger this time :) Thank you very much.", + "sentiment_context": "We had a great evening with Melanie and the entire team, including the chef and his crew! From host reception to food selection and right down to the execution of their signature dishes, the experienc" + }, + { + "review_index": 45, + "review_text": "Great menu, delicious food, expert and attentive servers. Beautifully designed space. And reasonably priced.", + "sentiment_context": "Great menu, delicious food, expert and attentive servers. Beautifully designed space. And reasonably priced." + }, + { + "review_index": 46, + "review_text": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge accepted โ€” reservation made at The Frederick, and it did not disappoint. The vibes were 10/10, salt level minimal, taste level HIGH, and service excellent. If you go, ask to sit in Melanieโ€™s section โ€” she sets the standard for service, kindness, and genuine hospitality. What we ate: โ€ข Spinach artichoke dip โ€ข Short rib pasta โ€ข Miso salmon (the forbidden rice, seasoning, and glaze on the salmon were perfection โ€” I have no words!) โ€ข Chocolate cake (absolutely worth the preorder and the wait) What we drank: โ€ข Prosecco (complimentary birthday treat from the restaurant) โ€ข Highland Heat (only minor miss โ€” not quite enough heat for me) โ€ข Colleen had two non-alcoholic drinks that she loved โ€ข Mini espresso martinis (another complimentary treat) The Frederick calls itself an upscale bar and grill, ...", + "sentiment_context": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge a" + }, + { + "review_index": 47, + "review_text": "Fantastic service. Delicious food. Highly recommend.", + "sentiment_context": "Fantastic service. Delicious food. Highly recommend." + }, + { + "review_index": 48, + "review_text": "Perfect decor. Casual, but elevated and modern. Awesome playlist. Servers, busers, hostsโ€”- everyone very very nice! Food was soooo good Everything was very flavourful. Itโ€™s a flavour rich menu.", + "sentiment_context": "Perfect decor. Casual, but elevated and modern. Awesome playlist. Servers, busers, hostsโ€”- everyone very very nice! Food was soooo good Everything was very flavourful. Itโ€™s a flavour rich menu." + }, + { + "review_index": 53, + "review_text": "The best! The staff are impeccable, the service is outstanding. The food and cocktails are amazing. I have had many business meals set up at The Frederick and they do not disappoint! Highly recommend!", + "sentiment_context": "The best! The staff are impeccable, the service is outstanding. The food and cocktails are amazing. I have had many business meals set up at The Frederick and they do not disappoint! Highly recommend!" + }, + { + "review_index": 55, + "review_text": "Amazing food, and an incredible staff team thatโ€™s clear carefully selected and highly customer focused, helpful and friendly. One of the best dinners and dining experiences Iโ€™ve ever had.", + "sentiment_context": "Amazing food, and an incredible staff team thatโ€™s clear carefully selected and highly customer focused, helpful and friendly. One of the best dinners and dining experiences Iโ€™ve ever had." + }, + { + "review_index": 57, + "review_text": "My experience at the Frederick was phenomenal. Despite only being open for three weeks, it felt like the Frederick was an established neighbourhood institution. I ordered the Fredโ€™s Old Fashioned and it was among the best cocktails Iโ€™ve had in the city. The food was fantastic and flavourful. I had the Steak Frites and they were perfectly cooked to a medium. Dessert was the Coconut Tres Leches cake and it was the perfect addition to the meal. I will definitely be returning.", + "sentiment_context": "My experience at the Frederick was phenomenal. Despite only being open for three weeks, it felt like the Frederick was an established neighbourhood institution. I ordered the Fredโ€™s Old Fashioned and " + }, + { + "review_index": 60, + "review_text": "The food was superb. The service team was attentive, kind and professional. I attended with two dear friends for a belated birthday lunch for one of them. We will definitely go back", + "sentiment_context": "The food was superb. The service team was attentive, kind and professional. I attended with two dear friends for a belated birthday lunch for one of them. We will definitely go back" + }, + { + "review_index": 62, + "review_text": "My family and i were very pleased with our first visit to The Frederick. We we attended to very well. The drinks were delish as was the food. My son is celiac and they were able to accomodate him. An issue i often have with popular restaurants and bars is that the noise level makes it very difficult to carry on a conversation but this wasnt an issue even though the restaurant was quite busy. Highly recommend!", + "sentiment_context": "My family and i were very pleased with our first visit to The Frederick. We we attended to very well. The drinks were delish as was the food. My son is celiac and they were able to accomodate him. An " + }, + { + "review_index": 63, + "review_text": "Food was very good. Service was disorganized. Drinks took an unusually long time each time we ordered. We were served by several different people, all of whom were nice and friendly, but it was never clear who our official server was.", + "sentiment_context": "Food was very good. Service was disorganized. Drinks took an unusually long time each time we ordered. We were served by several different people, all of whom were nice and friendly, but it was never " + }, + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + }, + { + "review_index": 69, + "review_text": "A great \"classic\" menu very well executed. Outstanding service combined with a very comfortable yet upscale ambience.", + "sentiment_context": "A great \"classic\" menu very well executed. Outstanding service combined with a very comfortable yet upscale ambience." + }, + { + "review_index": 70, + "review_text": "Our server was excellent and went above and beyond the entire dinner. The food was very good but not blow my mind for myself or husband. Bartender who tends the bar needs further training on how to manage the patrons appropriately and multi task in an effortless way. (Speaking as someone who has done the job)", + "sentiment_context": "Our server was excellent and went above and beyond the entire dinner. The food was very good but not blow my mind for myself or husband. Bartender who tends the bar needs further training on how to ma" + }, + { + "review_index": 71, + "review_text": "This was our first visit but not our last. We have already booked a return visit. Food was excellent. A creative menu that we enjoyed very much. The service was impeccable. And such a great vibe in the place. Loved everything about it.", + "sentiment_context": "This was our first visit but not our last. We have already booked a return visit. Food was excellent. A creative menu that we enjoyed very much. The service was impeccable. And such a great vibe in th" + }, + { + "review_index": 72, + "review_text": "The food was delicious. The service was wonderful. The ambience was lovely. The buttermilk fried chicken app was so fresh and juicy. The half roasted chicken was great too. But the Tres Leches cake was the best thing. It turned me into a dessert person. Definitely coming back for more!", + "sentiment_context": "The food was delicious. The service was wonderful. The ambience was lovely. The buttermilk fried chicken app was so fresh and juicy. The half roasted chicken was great too. But the Tres Leches cake wa" + }, + { + "review_index": 73, + "review_text": "We had a wonderful lunch at The Frederick entertaining out-of-town guests. The service from hostess to wait staff was delightful. The food was excellent; we all enjoyed our orders. Our guests were very happy with the restaurant as were we. A special comment about the lovely ambience. We had no difficulty having a quiet conversation even when the restaurant was full. I find this to be an increasingly rare attribute but it is something I really appreciate.", + "sentiment_context": "We had a wonderful lunch at The Frederick entertaining out-of-town guests. The service from hostess to wait staff was delightful. The food was excellent; we all enjoyed our orders. Our guests were ver" + }, + { + "review_index": 78, + "review_text": "The food and service was amazing. I will be back for sure.", + "sentiment_context": "The food and service was amazing. I will be back for sure." + }, + { + "review_index": 80, + "review_text": "Went here for lunch and was met with wonderful service from start to finish. From the moment we checked in with the host team to the time we left, every staff member was attentive and welcoming (we had Ian as our server and he was lovely!). The restaurant has a beautiful, cozy interior, and the food was not only delicious but also very reasonably priced. Iโ€™ll definitely be coming back! :)", + "sentiment_context": "Went here for lunch and was met with wonderful service from start to finish. From the moment we checked in with the host team to the time we left, every staff member was attentive and welcoming (we ha" + }, + { + "review_index": 84, + "review_text": "Seriously good food and service! The standard seating is excellent as is dining on the patio. Canโ€™t wait to visit again the next time Iโ€™m back in Toronto.", + "sentiment_context": "Seriously good food and service! The standard seating is excellent as is dining on the patio. Canโ€™t wait to visit again the next time Iโ€™m back in Toronto." + }, + { + "review_index": 88, + "review_text": "Honestly I would give 6 stars if I had the option to do so. We went for dinner on Saturday night before a show, and the experience was stellar. The service was so friendly and very knowledgeable, and they were fast and attentive. The music was good and not too loud, so didnโ€™t have to yell to each other to chat. The food was incredible - all four of us loved our food. We left with a really fantastic option of The Frederick and we will be going back.", + "sentiment_context": "Honestly I would give 6 stars if I had the option to do so. We went for dinner on Saturday night before a show, and the experience was stellar. The service was so friendly and very knowledgeable, and " + }, + { + "review_index": 90, + "review_text": "One of the best dining experiences Iโ€™ve had in a long time, especially in Toronto. All of the food was so incredibly good, vibes are perfect and service is perfect (which is rare in Toronto these days). Will be the new go to spot - canโ€™t wait to go back.", + "sentiment_context": "One of the best dining experiences Iโ€™ve had in a long time, especially in Toronto. All of the food was so incredibly good, vibes are perfect and service is perfect (which is rare in Toronto these days" + }, + { + "review_index": 91, + "review_text": "Food is good, not great. Fried chicken is fantastic - the sauces, the pickles, the cook - perfection! But the crab cakes need to make better use of the bird nest, and the tuna tartar needs more salt in it, and less on the chips.", + "sentiment_context": "Food is good, not great. Fried chicken is fantastic - the sauces, the pickles, the cook - perfection! But the crab cakes need to make better use of the bird nest, and the tuna tartar needs more salt i" + }, + { + "review_index": 93, + "review_text": "The food is amazing! I love the chicken appetizer, their salads are amazing, the chicken is juicy, the steak was cooked to perfection, and the chocolate cake is to die for. It's a great lunch spot for meeting clients or lunch with friends as well as a great dinner place. I can't recommend it enough. You will not be disappointed.", + "sentiment_context": "The food is amazing! I love the chicken appetizer, their salads are amazing, the chicken is juicy, the steak was cooked to perfection, and the chocolate cake is to die for. It's a great lunch spot for" + }, + { + "review_index": 98, + "review_text": "A beautiful room with great ambience. Lively and enjoyable. Our server (Joshua) was top tier. All the staff were very friendly and welcoming. Our server asked us our names and then used them throughout the evening. Most definitely will go back again to try some of the other dishes on the menu. The food is well thought out and executed very well. Overall it is a great new restaurant.", + "sentiment_context": "A beautiful room with great ambience. Lively and enjoyable. Our server (Joshua) was top tier. All the staff were very friendly and welcoming. Our server asked us our names and then used them throughou" + }, + { + "review_index": 99, + "review_text": "This was the best dinner weโ€™ve had this year. A shout out to the entire team for making our evening special. The food is superb. Wines are reasonably priced. Make sure you book soon as The Frederick is going to be a place to go to.", + "sentiment_context": "This was the best dinner weโ€™ve had this year. A shout out to the entire team for making our evening special. The food is superb. Wines are reasonably priced. Make sure you book soon as The Frederick i" + } + ], + "summary": "The food quality receives overwhelmingly positive feedback, with customers describing dishes as \"amazing,\" \"excellent,\" and \"cooked to perfection.\" Popular standout items frequently mentioned include the burger, buttermilk fried chicken, crab cake, shrimp Louis, and chocolate cake, with many guests expressing eagerness to return and try more menu items. A few customers noted that while food was \"very good,\" it didn't completely exceed expectations, and some specific dishes like tuna tartare were mentioned as needing minor improvements." + }, + { + "name": "ambience", + "mention_count": 17, + "sentiment": 0.9125000000000001, + "description": "Restaurant atmosphere and decor", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Fantastic experience, everything from entering a beautifully and elegantly decorated room, to our cocktails, to our food, to the wine to ending it with a delish warm chocolate cake. Our host, Joseph was lovely!!", + "sentiment_context": "Fantastic experience, everything from entering a beautifully and elegantly decorated room, to our cocktails, to our food, to the wine to ending it with a delish warm chocolate cake. Our host, Joseph w" + }, + { + "review_index": 5, + "review_text": "Aside from getting a table right next to the kitchen on my birthday, it was a great experience. The staff were able to move us 45 minutes into our meal. Although it was a rocky start, the food , wait staff and ambiance were stellar.", + "sentiment_context": "Aside from getting a table right next to the kitchen on my birthday, it was a great experience. The staff were able to move us 45 minutes into our meal. Although it was a rocky start, the food , wait " + }, + { + "review_index": 8, + "review_text": "Great place...awesome vibe. We will go there freehand have told our friends.", + "sentiment_context": "Great place...awesome vibe. We will go there freehand have told our friends." + }, + { + "review_index": 13, + "review_text": "Very attentive staff and very welcoming of our group of 4 from Michigan! Food was amazing and the vibe was right.", + "sentiment_context": "Very attentive staff and very welcoming of our group of 4 from Michigan! Food was amazing and the vibe was right." + }, + { + "review_index": 20, + "review_text": "Food was amazing. Staff were great. Great vibe in the place. Will be back for sure.", + "sentiment_context": "Food was amazing. Staff were great. Great vibe in the place. Will be back for sure." + }, + { + "review_index": 24, + "review_text": "FANTASTIC evening at the Frederick - will definitely be returning. Beautiful interior, excellent service, and fantastic food. Everything our table had was a hit.", + "sentiment_context": "FANTASTIC evening at the Frederick - will definitely be returning. Beautiful interior, excellent service, and fantastic food. Everything our table had was a hit." + }, + { + "review_index": 29, + "review_text": "What a gorgeous restaurantโ€” had a beautiful ambiance and was intimately lit. We were taken care of by a wonderful lady (sorry to say that I've forgotten her name...but she wore glasses and had brownish hair tied in a ponytail). She was attentive and proactive, always made sure our drinks were refilled, took note of allergies, and gave INCREDIBLE food and drink recommendations...so much so that there came a point that we just said we'd get whatever she said lol. Thanks for the awesome experience.", + "sentiment_context": "What a gorgeous restaurantโ€” had a beautiful ambiance and was intimately lit. We were taken care of by a wonderful lady (sorry to say that I've forgotten her name...but she wore glasses and had brownis" + }, + { + "review_index": 33, + "review_text": "Another great meal at The Frederick. Happy Hour deals are incredible so get there before 6 if you can. Service was amazing as always right from the moment you walk in you feel welcomed and valued as a customer. Food is awesome. It's a hot spot so be sure to book ahead. Perfect for pre-theatre dining. I enjoyed my first experience at The Frederick so much that this time I brought my adult kids. I scored points in the cool Mom category for picking such a vibing place!", + "sentiment_context": "Another great meal at The Frederick. Happy Hour deals are incredible so get there before 6 if you can. Service was amazing as always right from the moment you walk in you feel welcomed and valued as a" + }, + { + "review_index": 39, + "review_text": "Absolutely a wonderful dining experience! New York chic vibes!", + "sentiment_context": "Absolutely a wonderful dining experience! New York chic vibes!" + }, + { + "review_index": 40, + "review_text": "Excellent service, lโ€™ambiance super agrรฉable, nous avons passรฉ un moment tres agrรฉable", + "sentiment_context": "Excellent service, lโ€™ambiance super agrรฉable, nous avons passรฉ un moment tres agrรฉable" + }, + { + "review_index": 41, + "review_text": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so fresh and creamy, but everything is good!", + "sentiment_context": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so" + }, + { + "review_index": 43, + "review_text": "Great food, great service, great atmosphere. Will definitely go again!", + "sentiment_context": "Great food, great service, great atmosphere. Will definitely go again!" + }, + { + "review_index": 46, + "review_text": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge accepted โ€” reservation made at The Frederick, and it did not disappoint. The vibes were 10/10, salt level minimal, taste level HIGH, and service excellent. If you go, ask to sit in Melanieโ€™s section โ€” she sets the standard for service, kindness, and genuine hospitality. What we ate: โ€ข Spinach artichoke dip โ€ข Short rib pasta โ€ข Miso salmon (the forbidden rice, seasoning, and glaze on the salmon were perfection โ€” I have no words!) โ€ข Chocolate cake (absolutely worth the preorder and the wait) What we drank: โ€ข Prosecco (complimentary birthday treat from the restaurant) โ€ข Highland Heat (only minor miss โ€” not quite enough heat for me) โ€ข Colleen had two non-alcoholic drinks that she loved โ€ข Mini espresso martinis (another complimentary treat) The Frederick calls itself an upscale bar and grill, ...", + "sentiment_context": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge a" + }, + { + "review_index": 69, + "review_text": "A great \"classic\" menu very well executed. Outstanding service combined with a very comfortable yet upscale ambience.", + "sentiment_context": "A great \"classic\" menu very well executed. Outstanding service combined with a very comfortable yet upscale ambience." + }, + { + "review_index": 71, + "review_text": "This was our first visit but not our last. We have already booked a return visit. Food was excellent. A creative menu that we enjoyed very much. The service was impeccable. And such a great vibe in the place. Loved everything about it.", + "sentiment_context": "This was our first visit but not our last. We have already booked a return visit. Food was excellent. A creative menu that we enjoyed very much. The service was impeccable. And such a great vibe in th" + }, + { + "review_index": 73, + "review_text": "We had a wonderful lunch at The Frederick entertaining out-of-town guests. The service from hostess to wait staff was delightful. The food was excellent; we all enjoyed our orders. Our guests were very happy with the restaurant as were we. A special comment about the lovely ambience. We had no difficulty having a quiet conversation even when the restaurant was full. I find this to be an increasingly rare attribute but it is something I really appreciate.", + "sentiment_context": "We had a wonderful lunch at The Frederick entertaining out-of-town guests. The service from hostess to wait staff was delightful. The food was excellent; we all enjoyed our orders. Our guests were ver" + }, + { + "review_index": 76, + "review_text": "We had a lovely experience at Frederickโ€™s. You would never know that this venue has only been opened a few weeks. Staff are friendly and knowledgeable, food was delicious and service was excellent. The ambience is warm and cozy with music playing in the background that isnโ€™t too loud. A special shout out to our server Megan and to Yenny who kindly stopped by to ensure our experience was enjoyable. Itโ€™s a definite must visit and will become a neighbourhood favourite for us!", + "sentiment_context": "We had a lovely experience at Frederickโ€™s. You would never know that this venue has only been opened a few weeks. Staff are friendly and knowledgeable, food was delicious and service was excellent. Th" + } + ], + "summary": "Customers are highly impressed with The Frederick's ambience, consistently describing it as beautiful, elegant, and sophisticated with an intimate, upscale yet comfortable atmosphere. The restaurant successfully creates \"New York chic vibes\" with gorgeous decor and intimate lighting that guests find perfect for various occasions from business meals to birthday celebrations. The space is praised for being acoustically well-designed, allowing for easy conversation without having to compete with excessive noise." + }, + { + "name": "overall experience", + "mention_count": 8, + "sentiment": 0.9, + "description": "Complete dining experience", + "related_reviews": [ + { + "review_index": 0, + "review_text": "Fantastic experience, everything from entering a beautifully and elegantly decorated room, to our cocktails, to our food, to the wine to ending it with a delish warm chocolate cake. Our host, Joseph was lovely!!", + "sentiment_context": "Fantastic experience, everything from entering a beautifully and elegantly decorated room, to our cocktails, to our food, to the wine to ending it with a delish warm chocolate cake. Our host, Joseph w" + }, + { + "review_index": 1, + "review_text": "No words. Always the best time! Feels more like friends/family now. The best of the best restaurants in the financial district.", + "sentiment_context": "No words. Always the best time! Feels more like friends/family now. The best of the best restaurants in the financial district." + }, + { + "review_index": 4, + "review_text": "Second time there. Loved it. Great food. Great service. Will definitely come back!!!", + "sentiment_context": "Second time there. Loved it. Great food. Great service. Will definitely come back!!!" + }, + { + "review_index": 5, + "review_text": "Aside from getting a table right next to the kitchen on my birthday, it was a great experience. The staff were able to move us 45 minutes into our meal. Although it was a rocky start, the food , wait staff and ambiance were stellar.", + "sentiment_context": "Aside from getting a table right next to the kitchen on my birthday, it was a great experience. The staff were able to move us 45 minutes into our meal. Although it was a rocky start, the food , wait " + }, + { + "review_index": 16, + "review_text": "Absolutely fantastic experience and dinner. The service is the best weโ€™ve had in Toronto in quite some time. The food was excellent. The staff was very accommodating for a table that suited our needs. I would highly recommend and we look forward to returning. Gold stars to your entire team!!!", + "sentiment_context": "Absolutely fantastic experience and dinner. The service is the best weโ€™ve had in Toronto in quite some time. The food was excellent. The staff was very accommodating for a table that suited our needs." + }, + { + "review_index": 17, + "review_text": "Service was above and beyond, the birthday girl felt special. Thanks for helping me show my friend how great she is on her birthday!", + "sentiment_context": "Service was above and beyond, the birthday girl felt special. Thanks for helping me show my friend how great she is on her birthday!" + }, + { + "review_index": 19, + "review_text": "Love this place! From the friendly and courteous staff to the delicious food and drinks, everything is top-notch. Perfect spot for a night out with friends or a casual work get-together.", + "sentiment_context": "Love this place! From the friendly and courteous staff to the delicious food and drinks, everything is top-notch. Perfect spot for a night out with friends or a casual work get-together." + }, + { + "review_index": 3, + "review_text": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had the Frederick Rolls which was very good 8/10 and the Buttermilk Fried Chicken ( a little bit over fried) but we were still able to taste the flavor 7/10. My husband had the Big Green Goddess Salad that was good too 8/10 and there was enough to save for his entre'. Our mains were Half Roasted Chicken ( BBQ-spiced, dry-cured) this was really good too, definitely 8/10 and the Campanelle & Braised Short Rib Pasta just great 8/10. Overall experience this establishment gets a 8/10 and I would highly recommend this restaurant!", + "sentiment_context": "My husband and I had reservations on November 15 and we really enjoyed The Frederick! Our host Katelyn was awesome as well as our server Josh!. We started the night with drinks and appetizers. We had " + } + ], + "summary": "Guests describe their overall experience at The Frederick as \"fantastic\" and among the best dining experiences they've had, with many becoming repeat customers who feel like family. The restaurant successfully delivers a complete package where food, service, and atmosphere work together seamlessly, making it a top choice for special occasions and business meals. Customers consistently express strong intentions to return and recommend the restaurant to others." + }, + { + "name": "pricing", + "mention_count": 7, + "sentiment": 0.825, + "description": "Value for money", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Great menu, delicious food, expert and attentive servers. Beautifully designed space. And reasonably priced.", + "sentiment_context": "Great menu, delicious food, expert and attentive servers. Beautifully designed space. And reasonably priced." + }, + { + "review_index": 56, + "review_text": "Itโ€™s rare in Toronto to have exceptional food and personal effective service, good value for money and acoustically dampened meaning you donโ€™t have to scream over the music. 100% would recommend!", + "sentiment_context": "Itโ€™s rare in Toronto to have exceptional food and personal effective service, good value for money and acoustically dampened meaning you donโ€™t have to scream over the music. 100% would recommend!" + }, + { + "review_index": 80, + "review_text": "Went here for lunch and was met with wonderful service from start to finish. From the moment we checked in with the host team to the time we left, every staff member was attentive and welcoming (we had Ian as our server and he was lovely!). The restaurant has a beautiful, cozy interior, and the food was not only delicious but also very reasonably priced. Iโ€™ll definitely be coming back! :)", + "sentiment_context": "Went here for lunch and was met with wonderful service from start to finish. From the moment we checked in with the host team to the time we left, every staff member was attentive and welcoming (we ha" + }, + { + "review_index": 85, + "review_text": "Back for a second time within a week. This time for Happy Hour. A good selection of drinks and food at great prices. The experience was again exceptional. The atmosphere was warm, lively and welcoming. Looking forward to coming back soon!", + "sentiment_context": "Back for a second time within a week. This time for Happy Hour. A good selection of drinks and food at great prices. The experience was again exceptional. The atmosphere was warm, lively and welcoming" + }, + { + "review_index": 92, + "review_text": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time. We had a reservation for inside seating, but we changed to patio since the weather was pleasant. The staff kindly seated us at the bar while they set up our patio table. The interior is warm and soothing. The atmosphere was great. Wine by the glass was reasonable. We have no hesitation in having a second glass. Food was very good with a good mix of sides. Attentiveness with a smile across the board is an absolute standout at The Frederick. The tipping prompt starts at 15% vs 18% for most places. One can clearly see that the management team is doing an amazing job. This is one place that other restaurants should take note of. Thank you for having us. We will definitely be back.", + "sentiment_context": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time." + }, + { + "review_index": 97, + "review_text": "We had such a great first visit to The Frederick last weekend. The atmosphere and vibe is very cool, the welcome and service were excellent and the food was delicious! And the prices are reasonable, especially for this calibre of establishment! We also loved that The Harbord Room burger is back on the menu, bringing back great memories of summer evenings on their patio! Great job to the first class team at The Frederick - very well done! We look forward to our next visit and to becoming regulars!", + "sentiment_context": "We had such a great first visit to The Frederick last weekend. The atmosphere and vibe is very cool, the welcome and service were excellent and the food was delicious! And the prices are reasonable, e" + }, + { + "review_index": 99, + "review_text": "This was the best dinner weโ€™ve had this year. A shout out to the entire team for making our evening special. The food is superb. Wines are reasonably priced. Make sure you book soon as The Frederick is going to be a place to go to.", + "sentiment_context": "This was the best dinner weโ€™ve had this year. A shout out to the entire team for making our evening special. The food is superb. Wines are reasonably priced. Make sure you book soon as The Frederick i" + } + ], + "summary": "Customers find The Frederick's pricing to be reasonable and offering good value for money, particularly praising the Happy Hour deals and wine prices. The restaurant is viewed as providing exceptional quality relative to cost, which is noted as rare in Toronto's dining scene. Guests appreciate that they can enjoy high-quality food and service without feeling overcharged." + }, + { + "name": "atmosphere", + "mention_count": 7, + "sentiment": 0.9, + "description": "Overall ambience and vibe of restaurant", + "related_reviews": [ + { + "review_index": 81, + "review_text": "Had an amazing dinner with my son at The Frederick. The vibe feels so inviting and sophisticated at the same time so relaxed. Loved the decor! The food was so delicious my fav is the spinach artichoke dip and the Steak au Poivre. The martinis are amazing - especially enjoyed the Ginza Sour. Will definitely be back!", + "sentiment_context": "Had an amazing dinner with my son at The Frederick. The vibe feels so inviting and sophisticated at the same time so relaxed. Loved the decor! The food was so delicious my fav is the spinach artichoke" + }, + { + "review_index": 85, + "review_text": "Back for a second time within a week. This time for Happy Hour. A good selection of drinks and food at great prices. The experience was again exceptional. The atmosphere was warm, lively and welcoming. Looking forward to coming back soon!", + "sentiment_context": "Back for a second time within a week. This time for Happy Hour. A good selection of drinks and food at great prices. The experience was again exceptional. The atmosphere was warm, lively and welcoming" + }, + { + "review_index": 87, + "review_text": "Such a great and delicious night. Great vibe and fantastic staff", + "sentiment_context": "Such a great and delicious night. Great vibe and fantastic staff" + }, + { + "review_index": 88, + "review_text": "Honestly I would give 6 stars if I had the option to do so. We went for dinner on Saturday night before a show, and the experience was stellar. The service was so friendly and very knowledgeable, and they were fast and attentive. The music was good and not too loud, so didnโ€™t have to yell to each other to chat. The food was incredible - all four of us loved our food. We left with a really fantastic option of The Frederick and we will be going back.", + "sentiment_context": "Honestly I would give 6 stars if I had the option to do so. We went for dinner on Saturday night before a show, and the experience was stellar. The service was so friendly and very knowledgeable, and " + }, + { + "review_index": 92, + "review_text": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time. We had a reservation for inside seating, but we changed to patio since the weather was pleasant. The staff kindly seated us at the bar while they set up our patio table. The interior is warm and soothing. The atmosphere was great. Wine by the glass was reasonable. We have no hesitation in having a second glass. Food was very good with a good mix of sides. Attentiveness with a smile across the board is an absolute standout at The Frederick. The tipping prompt starts at 15% vs 18% for most places. One can clearly see that the management team is doing an amazing job. This is one place that other restaurants should take note of. Thank you for having us. We will definitely be back.", + "sentiment_context": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time." + }, + { + "review_index": 97, + "review_text": "We had such a great first visit to The Frederick last weekend. The atmosphere and vibe is very cool, the welcome and service were excellent and the food was delicious! And the prices are reasonable, especially for this calibre of establishment! We also loved that The Harbord Room burger is back on the menu, bringing back great memories of summer evenings on their patio! Great job to the first class team at The Frederick - very well done! We look forward to our next visit and to becoming regulars!", + "sentiment_context": "We had such a great first visit to The Frederick last weekend. The atmosphere and vibe is very cool, the welcome and service were excellent and the food was delicious! And the prices are reasonable, e" + }, + { + "review_index": 98, + "review_text": "A beautiful room with great ambience. Lively and enjoyable. Our server (Joshua) was top tier. All the staff were very friendly and welcoming. Our server asked us our names and then used them throughout the evening. Most definitely will go back again to try some of the other dishes on the menu. The food is well thought out and executed very well. Overall it is a great new restaurant.", + "sentiment_context": "A beautiful room with great ambience. Lively and enjoyable. Our server (Joshua) was top tier. All the staff were very friendly and welcoming. Our server asked us our names and then used them throughou" + } + ], + "summary": "The atmosphere is described as warm, inviting, sophisticated yet relaxed, creating a perfect balance for both casual and upscale dining experiences. Customers love the lively and welcoming environment that feels both elegant and comfortable, making it suitable for various occasions from romantic dinners to group gatherings. The decor and overall vibe consistently exceed guest expectations and contribute significantly to their positive dining experience." + }, + { + "name": "menu variety", + "mention_count": 5, + "sentiment": 0.8, + "description": "Range and options on menu", + "related_reviews": [ + { + "review_index": 41, + "review_text": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so fresh and creamy, but everything is good!", + "sentiment_context": "The fredrick is great, the ambience and the service is wonderful. Great cocktails and wine and the food is fabulous. You can try anything on the menu and itโ€™s delicious. I love the shrimp Louis its so" + }, + { + "review_index": 45, + "review_text": "Great menu, delicious food, expert and attentive servers. Beautifully designed space. And reasonably priced.", + "sentiment_context": "Great menu, delicious food, expert and attentive servers. Beautifully designed space. And reasonably priced." + }, + { + "review_index": 59, + "review_text": "Really enjoyed the new menu, lots of good lunch options. Service was great. Looking forward to going back.", + "sentiment_context": "Really enjoyed the new menu, lots of good lunch options. Service was great. Looking forward to going back." + }, + { + "review_index": 86, + "review_text": "Amazing environment coupled with great service and a wonderful menu. Canโ€™t wait to go back!", + "sentiment_context": "Amazing environment coupled with great service and a wonderful menu. Canโ€™t wait to go back!" + }, + { + "review_index": 98, + "review_text": "A beautiful room with great ambience. Lively and enjoyable. Our server (Joshua) was top tier. All the staff were very friendly and welcoming. Our server asked us our names and then used them throughout the evening. Most definitely will go back again to try some of the other dishes on the menu. The food is well thought out and executed very well. Overall it is a great new restaurant.", + "sentiment_context": "A beautiful room with great ambience. Lively and enjoyable. Our server (Joshua) was top tier. All the staff were very friendly and welcoming. Our server asked us our names and then used them throughou" + } + ], + "summary": "Customers appreciate the menu's variety and describe it as offering something delicious for everyone, with particular praise for the lunch options and creative selections. The menu is characterized as \"classic\" but well-executed, providing good options across different dining occasions and preferences. Guests express confidence in trying different items, indicating strong trust in the kitchen's ability to deliver quality across the menu." + }, + { + "name": "staff attentiveness", + "mention_count": 4, + "sentiment": 0.95, + "description": "How attentive and caring staff members are", + "related_reviews": [ + { + "review_index": 80, + "review_text": "Went here for lunch and was met with wonderful service from start to finish. From the moment we checked in with the host team to the time we left, every staff member was attentive and welcoming (we had Ian as our server and he was lovely!). The restaurant has a beautiful, cozy interior, and the food was not only delicious but also very reasonably priced. Iโ€™ll definitely be coming back! :)", + "sentiment_context": "Went here for lunch and was met with wonderful service from start to finish. From the moment we checked in with the host team to the time we left, every staff member was attentive and welcoming (we ha" + }, + { + "review_index": 88, + "review_text": "Honestly I would give 6 stars if I had the option to do so. We went for dinner on Saturday night before a show, and the experience was stellar. The service was so friendly and very knowledgeable, and they were fast and attentive. The music was good and not too loud, so didnโ€™t have to yell to each other to chat. The food was incredible - all four of us loved our food. We left with a really fantastic option of The Frederick and we will be going back.", + "sentiment_context": "Honestly I would give 6 stars if I had the option to do so. We went for dinner on Saturday night before a show, and the experience was stellar. The service was so friendly and very knowledgeable, and " + }, + { + "review_index": 92, + "review_text": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time. We had a reservation for inside seating, but we changed to patio since the weather was pleasant. The staff kindly seated us at the bar while they set up our patio table. The interior is warm and soothing. The atmosphere was great. Wine by the glass was reasonable. We have no hesitation in having a second glass. Food was very good with a good mix of sides. Attentiveness with a smile across the board is an absolute standout at The Frederick. The tipping prompt starts at 15% vs 18% for most places. One can clearly see that the management team is doing an amazing job. This is one place that other restaurants should take note of. Thank you for having us. We will definitely be back.", + "sentiment_context": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time." + }, + { + "review_index": 98, + "review_text": "A beautiful room with great ambience. Lively and enjoyable. Our server (Joshua) was top tier. All the staff were very friendly and welcoming. Our server asked us our names and then used them throughout the evening. Most definitely will go back again to try some of the other dishes on the menu. The food is well thought out and executed very well. Overall it is a great new restaurant.", + "sentiment_context": "A beautiful room with great ambience. Lively and enjoyable. Our server (Joshua) was top tier. All the staff were very friendly and welcoming. Our server asked us our names and then used them throughou" + } + ], + "summary": "Staff attentiveness receives exceptional praise, with customers noting that every team member from hosts to servers to bussers is welcoming and attentive throughout the entire dining experience. The staff's ability to remember and use customers' names, provide knowledgeable recommendations, and maintain consistent attention to detail creates a premium service experience. Guests feel genuinely cared for and valued, which significantly enhances their overall satisfaction." + }, + { + "name": "flavor", + "mention_count": 3, + "sentiment": 0.95, + "description": "Taste and seasoning of food", + "related_reviews": [ + { + "review_index": 46, + "review_text": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge accepted โ€” reservation made at The Frederick, and it did not disappoint. The vibes were 10/10, salt level minimal, taste level HIGH, and service excellent. If you go, ask to sit in Melanieโ€™s section โ€” she sets the standard for service, kindness, and genuine hospitality. What we ate: โ€ข Spinach artichoke dip โ€ข Short rib pasta โ€ข Miso salmon (the forbidden rice, seasoning, and glaze on the salmon were perfection โ€” I have no words!) โ€ข Chocolate cake (absolutely worth the preorder and the wait) What we drank: โ€ข Prosecco (complimentary birthday treat from the restaurant) โ€ข Highland Heat (only minor miss โ€” not quite enough heat for me) โ€ข Colleen had two non-alcoholic drinks that she loved โ€ข Mini espresso martinis (another complimentary treat) The Frederick calls itself an upscale bar and grill, ...", + "sentiment_context": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge a" + }, + { + "review_index": 48, + "review_text": "Perfect decor. Casual, but elevated and modern. Awesome playlist. Servers, busers, hostsโ€”- everyone very very nice! Food was soooo good Everything was very flavourful. Itโ€™s a flavour rich menu.", + "sentiment_context": "Perfect decor. Casual, but elevated and modern. Awesome playlist. Servers, busers, hostsโ€”- everyone very very nice! Food was soooo good Everything was very flavourful. Itโ€™s a flavour rich menu." + }, + { + "review_index": 57, + "review_text": "My experience at the Frederick was phenomenal. Despite only being open for three weeks, it felt like the Frederick was an established neighbourhood institution. I ordered the Fredโ€™s Old Fashioned and it was among the best cocktails Iโ€™ve had in the city. The food was fantastic and flavourful. I had the Steak Frites and they were perfectly cooked to a medium. Dessert was the Coconut Tres Leches cake and it was the perfect addition to the meal. I will definitely be returning.", + "sentiment_context": "My experience at the Frederick was phenomenal. Despite only being open for three weeks, it felt like the Frederick was an established neighbourhood institution. I ordered the Fredโ€™s Old Fashioned and " + } + ], + "summary": "The flavor profile of dishes receives outstanding feedback, with customers describing the food as \"flavourful\" and noting that the menu is \"flavour rich.\" Dishes successfully meet specific customer preferences, such as avoiding overly salty preparations while maintaining excellent taste. The kitchen demonstrates strong culinary execution that consistently delivers on flavor expectations." + }, + { + "name": "staff knowledge", + "mention_count": 3, + "sentiment": 0.9, + "description": "Server knowledge and helpfulness", + "related_reviews": [ + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + }, + { + "review_index": 76, + "review_text": "We had a lovely experience at Frederickโ€™s. You would never know that this venue has only been opened a few weeks. Staff are friendly and knowledgeable, food was delicious and service was excellent. The ambience is warm and cozy with music playing in the background that isnโ€™t too loud. A special shout out to our server Megan and to Yenny who kindly stopped by to ensure our experience was enjoyable. Itโ€™s a definite must visit and will become a neighbourhood favourite for us!", + "sentiment_context": "We had a lovely experience at Frederickโ€™s. You would never know that this venue has only been opened a few weeks. Staff are friendly and knowledgeable, food was delicious and service was excellent. Th" + }, + { + "review_index": 79, + "review_text": "Fantastic experience! The food & drinks were delicious. Our server, Shahid, made our experience even better. He was attentive & knowledgeable when we asked for recommendations. Can't wait to go back!", + "sentiment_context": "Fantastic experience! The food & drinks were delicious. Our server, Shahid, made our experience even better. He was attentive & knowledgeable when we asked for recommendations. Can't wait to go back!" + } + ], + "summary": "Staff members demonstrate strong knowledge of the menu and are able to provide helpful recommendations when asked by guests. Servers are well-informed about dishes and can guide customers effectively through their dining choices. The knowledgeable service enhances the overall dining experience and builds customer confidence in their selections." + }, + { + "name": "interior design", + "mention_count": 3, + "sentiment": 0.9, + "description": "Restaurant decor and interior aesthetics", + "related_reviews": [ + { + "review_index": 80, + "review_text": "Went here for lunch and was met with wonderful service from start to finish. From the moment we checked in with the host team to the time we left, every staff member was attentive and welcoming (we had Ian as our server and he was lovely!). The restaurant has a beautiful, cozy interior, and the food was not only delicious but also very reasonably priced. Iโ€™ll definitely be coming back! :)", + "sentiment_context": "Went here for lunch and was met with wonderful service from start to finish. From the moment we checked in with the host team to the time we left, every staff member was attentive and welcoming (we ha" + }, + { + "review_index": 81, + "review_text": "Had an amazing dinner with my son at The Frederick. The vibe feels so inviting and sophisticated at the same time so relaxed. Loved the decor! The food was so delicious my fav is the spinach artichoke dip and the Steak au Poivre. The martinis are amazing - especially enjoyed the Ginza Sour. Will definitely be back!", + "sentiment_context": "Had an amazing dinner with my son at The Frederick. The vibe feels so inviting and sophisticated at the same time so relaxed. Loved the decor! The food was so delicious my fav is the spinach artichoke" + }, + { + "review_index": 92, + "review_text": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time. We had a reservation for inside seating, but we changed to patio since the weather was pleasant. The staff kindly seated us at the bar while they set up our patio table. The interior is warm and soothing. The atmosphere was great. Wine by the glass was reasonable. We have no hesitation in having a second glass. Food was very good with a good mix of sides. Attentiveness with a smile across the board is an absolute standout at The Frederick. The tipping prompt starts at 15% vs 18% for most places. One can clearly see that the management team is doing an amazing job. This is one place that other restaurants should take note of. Thank you for having us. We will definitely be back.", + "sentiment_context": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time." + } + ], + "summary": "Customers consistently praise The Frederick's interior design, describing it as inviting, sophisticated, and relaxing. The overall atmosphere creates an immediate positive impression that sets the tone for an exceptional dining experience from the moment guests arrive." + }, + { + "name": "happy hour", + "mention_count": 3, + "sentiment": 0.85, + "description": "Happy hour menu and offerings", + "related_reviews": [ + { + "review_index": 85, + "review_text": "Back for a second time within a week. This time for Happy Hour. A good selection of drinks and food at great prices. The experience was again exceptional. The atmosphere was warm, lively and welcoming. Looking forward to coming back soon!", + "sentiment_context": "Back for a second time within a week. This time for Happy Hour. A good selection of drinks and food at great prices. The experience was again exceptional. The atmosphere was warm, lively and welcoming" + }, + { + "review_index": 89, + "review_text": "Decent happy hour menu and location. Good wine & cocktail list. Terrific service.", + "sentiment_context": "Decent happy hour menu and location. Good wine & cocktail list. Terrific service." + }, + { + "review_index": 96, + "review_text": "We had a great experience at The Frederick. All of the staff was welcoming and friendly. The Happy Hour menu was was a great deal. We tried a bunch of different small bites, and they were all fantastic!", + "sentiment_context": "We had a great experience at The Frederick. All of the staff was welcoming and friendly. The Happy Hour menu was was a great deal. We tried a bunch of different small bites, and they were all fantasti" + } + ], + "summary": "The happy hour program receives strong customer approval, with guests highlighting the great selection of drinks and food at excellent prices. Customers appreciate both the value proposition and quality, describing the offerings as fantastic small bites and a great deal that enhances the warm, lively atmosphere." + }, + { + "name": "staff accommodation", + "mention_count": 2, + "sentiment": 0.9, + "description": "Staff flexibility and problem-solving", + "related_reviews": [ + { + "review_index": 5, + "review_text": "Aside from getting a table right next to the kitchen on my birthday, it was a great experience. The staff were able to move us 45 minutes into our meal. Although it was a rocky start, the food , wait staff and ambiance were stellar.", + "sentiment_context": "Aside from getting a table right next to the kitchen on my birthday, it was a great experience. The staff were able to move us 45 minutes into our meal. Although it was a rocky start, the food , wait " + }, + { + "review_index": 16, + "review_text": "Absolutely fantastic experience and dinner. The service is the best weโ€™ve had in Toronto in quite some time. The food was excellent. The staff was very accommodating for a table that suited our needs. I would highly recommend and we look forward to returning. Gold stars to your entire team!!!", + "sentiment_context": "Absolutely fantastic experience and dinner. The service is the best weโ€™ve had in Toronto in quite some time. The food was excellent. The staff was very accommodating for a table that suited our needs." + } + ], + "summary": "Staff demonstrate excellent flexibility and problem-solving skills when addressing customer needs. While there may be occasional initial seating issues, the team's willingness to make adjustments mid-meal and accommodate special table requests leaves customers with positive impressions of the service recovery." + }, + { + "name": "service timing", + "mention_count": 2, + "sentiment": 0.4, + "description": "Speed and coordination of food delivery", + "related_reviews": [ + { + "review_index": 30, + "review_text": "Excellent Chicken bites and salad . Dessert choices are lacking ( unless you have 20 mins to wait for cake)", + "sentiment_context": "Excellent Chicken bites and salad . Dessert choices are lacking ( unless you have 20 mins to wait for cake)" + }, + { + "review_index": 34, + "review_text": "I had the salmon at lunch yesterday and it was outstanding. The service was top-notch. My only complaint was that my friends lunch was delivered much earlier than mine and he had finished his plate before I received my dish, but I still provided five stars on service (was not the servers fault). In fact I left my cell phone behind and I had walked down temperance Street quite some distanceโ€ฆ the server ran down the street to hand me my phone. Iโ€™d be back in a heartbeat. Look forward to my next visit.", + "sentiment_context": "I had the salmon at lunch yesterday and it was outstanding. The service was top-notch. My only complaint was that my friends lunch was delivered much earlier than mine and he had finished his plate be" + } + ], + "summary": "Service timing presents some inconsistency challenges that impact the dining experience. Customers report delays with dessert service (20-minute waits for cake) and coordination issues where meals for the same table arrive at significantly different times, causing one diner to finish before others are served." + }, + { + "name": "location convenience", + "mention_count": 2, + "sentiment": 0.9, + "description": "Proximity to entertainment venues", + "related_reviews": [ + { + "review_index": 33, + "review_text": "Another great meal at The Frederick. Happy Hour deals are incredible so get there before 6 if you can. Service was amazing as always right from the moment you walk in you feel welcomed and valued as a customer. Food is awesome. It's a hot spot so be sure to book ahead. Perfect for pre-theatre dining. I enjoyed my first experience at The Frederick so much that this time I brought my adult kids. I scored points in the cool Mom category for picking such a vibing place!", + "sentiment_context": "Another great meal at The Frederick. Happy Hour deals are incredible so get there before 6 if you can. Service was amazing as always right from the moment you walk in you feel welcomed and valued as a" + }, + { + "review_index": 35, + "review_text": "Great service, food and atmosphere. Will definitely be back! Great location for a pre-theatre or Massey Hall bite to eat We had the fried chicken and tuna tartare. Both were excellent. Can't wait to try more of the menu.", + "sentiment_context": "Great service, food and atmosphere. Will definitely be back! Great location for a pre-theatre or Massey Hall bite to eat We had the fried chicken and tuna tartare. Both were excellent. Can't wait to t" + } + ], + "summary": "The restaurant's location is highly valued by customers, particularly for pre-theatre dining and proximity to venues like Massey Hall. Guests appreciate the strategic positioning that makes The Frederick an ideal choice for entertainment district dining experiences." + }, + { + "name": "hospitality", + "mention_count": 2, + "sentiment": 0.9, + "description": "Warmth and friendliness of staff", + "related_reviews": [ + { + "review_index": 42, + "review_text": "Excellent casual favourites done really well, in a beautiful comfy room with warm hospitality.", + "sentiment_context": "Excellent casual favourites done really well, in a beautiful comfy room with warm hospitality." + }, + { + "review_index": 46, + "review_text": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge accepted โ€” reservation made at The Frederick, and it did not disappoint. The vibes were 10/10, salt level minimal, taste level HIGH, and service excellent. If you go, ask to sit in Melanieโ€™s section โ€” she sets the standard for service, kindness, and genuine hospitality. What we ate: โ€ข Spinach artichoke dip โ€ข Short rib pasta โ€ข Miso salmon (the forbidden rice, seasoning, and glaze on the salmon were perfection โ€” I have no words!) โ€ข Chocolate cake (absolutely worth the preorder and the wait) What we drank: โ€ข Prosecco (complimentary birthday treat from the restaurant) โ€ข Highland Heat (only minor miss โ€” not quite enough heat for me) โ€ข Colleen had two non-alcoholic drinks that she loved โ€ข Mini espresso martinis (another complimentary treat) The Frederick calls itself an upscale bar and grill, ...", + "sentiment_context": "Birthday dinner with a friend could not have gone better! When I asked her where she wanted to celebrate, her only requests were โ€œfood canโ€™t be too salty and the vibes need to be amazing.โ€ Challenge a" + } + ], + "summary": "The Frederick delivers warm, genuine hospitality that creates a comfortable and welcoming environment for guests. Customers highlight the restaurant's ability to execute excellent casual favorites while maintaining beautiful, comfortable surroundings that enhance special occasions like birthday celebrations." + }, + { + "name": "portion size", + "mention_count": 2, + "sentiment": 0.8500000000000001, + "description": "Generosity of food portions", + "related_reviews": [ + { + "review_index": 44, + "review_text": "We had a great evening with Melanie and the entire team, including the chef and his crew! From host reception to food selection and right down to the execution of their signature dishes, the experience is seamless. Perfect! My wife had the mushroom pasta, which she says is \"flavourful and a very generous portion\", while I had the crab cake. Having enjoyed the fresh seafood at The Chase and Kasa Moto (same company), I knew The Frederick would excel at creating delicious seafood dishes, and they certainly lived up to their standards. We shared the Dark Chocolate Cake, which was warm, rich, and decadentโ€”not sweet or overpoweringโ€”which made for a very pleasant surprise. With a menu of classic comfort foods, we'll be coming back very soon, and I will have that legendary burger this time :) Thank you very much.", + "sentiment_context": "We had a great evening with Melanie and the entire team, including the chef and his crew! From host reception to food selection and right down to the execution of their signature dishes, the experienc" + }, + { + "review_index": 67, + "review_text": "We split the Shrimp Louis, crab cake and rigatoni vodka. The standouts were the crabcake and the rigatoni. The Shrimp Louis was good but out our favourite. Was an appropriate amount of food for 2 people. The service was amazing- highly trained staff excited about the space. Will definetly be a go to when I am in the area for Mirvish.", + "sentiment_context": "We split the Shrimp Louis, crab cake and rigatoni vodka. The standouts were the crabcake and the rigatoni. The Shrimp Louis was good but out our favourite. Was an appropriate amount of food for 2 peop" + } + ], + "summary": "Portion sizes are well-calibrated and appropriate for sharing, with customers finding the amounts suitable for their dining needs. The execution of signature dishes meets expectations, and sharing portions like appetizers and entrees provide satisfying quantities for couples dining together." + }, + { + "name": "decor", + "mention_count": 2, + "sentiment": 0.9, + "description": "Interior design and aesthetics", + "related_reviews": [ + { + "review_index": 45, + "review_text": "Great menu, delicious food, expert and attentive servers. Beautifully designed space. And reasonably priced.", + "sentiment_context": "Great menu, delicious food, expert and attentive servers. Beautifully designed space. And reasonably priced." + }, + { + "review_index": 48, + "review_text": "Perfect decor. Casual, but elevated and modern. Awesome playlist. Servers, busers, hostsโ€”- everyone very very nice! Food was soooo good Everything was very flavourful. Itโ€™s a flavour rich menu.", + "sentiment_context": "Perfect decor. Casual, but elevated and modern. Awesome playlist. Servers, busers, hostsโ€”- everyone very very nice! Food was soooo good Everything was very flavourful. Itโ€™s a flavour rich menu." + } + ], + "summary": "The decor successfully achieves a casual yet elevated and modern aesthetic that resonates strongly with customers. Guests appreciate the beautifully designed space that strikes the right balance between sophistication and approachability, complemented by thoughtful details like the music playlist." + }, + { + "name": "staff friendliness", + "mention_count": 2, + "sentiment": 0.95, + "description": "Friendliness of staff members", + "related_reviews": [ + { + "review_index": 48, + "review_text": "Perfect decor. Casual, but elevated and modern. Awesome playlist. Servers, busers, hostsโ€”- everyone very very nice! Food was soooo good Everything was very flavourful. Itโ€™s a flavour rich menu.", + "sentiment_context": "Perfect decor. Casual, but elevated and modern. Awesome playlist. Servers, busers, hostsโ€”- everyone very very nice! Food was soooo good Everything was very flavourful. Itโ€™s a flavour rich menu." + }, + { + "review_index": 55, + "review_text": "Amazing food, and an incredible staff team thatโ€™s clear carefully selected and highly customer focused, helpful and friendly. One of the best dinners and dining experiences Iโ€™ve ever had.", + "sentiment_context": "Amazing food, and an incredible staff team thatโ€™s clear carefully selected and highly customer focused, helpful and friendly. One of the best dinners and dining experiences Iโ€™ve ever had." + } + ], + "summary": "Staff friendliness is exceptional across all positions, from servers and bussers to hosts, creating a consistently positive customer experience. Customers recognize that the team appears carefully selected and highly customer-focused, contributing to what many describe as one of their best dining experiences." + }, + { + "name": "noise level", + "mention_count": 2, + "sentiment": 0.9, + "description": "Ability to have conversation", + "related_reviews": [ + { + "review_index": 62, + "review_text": "My family and i were very pleased with our first visit to The Frederick. We we attended to very well. The drinks were delish as was the food. My son is celiac and they were able to accomodate him. An issue i often have with popular restaurants and bars is that the noise level makes it very difficult to carry on a conversation but this wasnt an issue even though the restaurant was quite busy. Highly recommend!", + "sentiment_context": "My family and i were very pleased with our first visit to The Frederick. We we attended to very well. The drinks were delish as was the food. My son is celiac and they were able to accomodate him. An " + }, + { + "review_index": 73, + "review_text": "We had a wonderful lunch at The Frederick entertaining out-of-town guests. The service from hostess to wait staff was delightful. The food was excellent; we all enjoyed our orders. Our guests were very happy with the restaurant as were we. A special comment about the lovely ambience. We had no difficulty having a quiet conversation even when the restaurant was full. I find this to be an increasingly rare attribute but it is something I really appreciate.", + "sentiment_context": "We had a wonderful lunch at The Frederick entertaining out-of-town guests. The service from hostess to wait staff was delightful. The food was excellent; we all enjoyed our orders. Our guests were ver" + } + ], + "summary": "The restaurant maintains an appropriate noise level that allows for comfortable conversation and enjoyable dining experiences. Customers can easily entertain out-of-town guests and have family meals without noise interference, contributing to the overall pleasant atmosphere." + }, + { + "name": "service speed", + "mention_count": 2, + "sentiment": 0.2, + "description": "Speed of drink and food service", + "related_reviews": [ + { + "review_index": 63, + "review_text": "Food was very good. Service was disorganized. Drinks took an unusually long time each time we ordered. We were served by several different people, all of whom were nice and friendly, but it was never clear who our official server was.", + "sentiment_context": "Food was very good. Service was disorganized. Drinks took an unusually long time each time we ordered. We were served by several different people, all of whom were nice and friendly, but it was never " + }, + { + "review_index": 65, + "review_text": "Service was really poor. Our first server was terrific but after his shift it was impossible to find someone to service our table. Irritatingโ€ฆ..especially since the minimum tip level is set to 18%.", + "sentiment_context": "Service was really poor. Our first server was terrific but after his shift it was impossible to find someone to service our table. Irritatingโ€ฆ..especially since the minimum tip level is set to 18%." + } + ], + "summary": "Customers report significant issues with service speed and organization, citing long wait times for drinks and difficulty finding servers after shift changes. The disorganized service structure with multiple servers handling one table creates confusion and frustration. Despite staff being described as friendly, the slow and inconsistent service delivery negatively impacts the dining experience." + }, + { + "name": "value for money", + "mention_count": 2, + "sentiment": 0.4, + "description": "Price relative to quality received", + "related_reviews": [ + { + "review_index": 64, + "review_text": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh was great, very helpful and knowledgeable. My husband and I had the Steak Frites and my son had the Short Rib Camparella and my daughter-in-law had the Half Roast chicken. We started with the fried chicken, the Frederick Rolls (made in-house) and the Green Goddess salad. Three of us had cocktails, my husband had a beer we also had a bottle of red wine. The chicken was devine my daughter-in-law said, so moist (Flock), they know their chicken! My son's short ribs were very good. The striploin steak was beautifully cooked and had a chimichurri sauce. The steak was slightly tough, not the best cut but I understand this as they are trying to make it affordable considering the price of beef. The fries were ok, nothing special. Overall a very busy hopping place. Check out The Frederick at 10 T...", + "sentiment_context": "We went to The Frederick for dinner for my son's birthday on Sat. Oct. 4th. This restaurant just recently opened (August 2025?) and Corey Vitiello (Flock) is one of the chef's/owners? Our waiter Josh " + }, + { + "review_index": 68, + "review_text": "Based on the hype, I went to try their burger. The best part of the meal was the fries. 10/10. But the burger was mid, 6-7 would not order again specially for the price it was disappointing. The meat was juicy but the sauce was bland and heavy on the onion. Overall not worth the hype or the price, would not order again. For dessert, Their coconut cake was surprisingly very delightful. I will be back to try the pastas and the tenderloin next.", + "sentiment_context": "Based on the hype, I went to try their burger. The best part of the meal was the fries. 10/10. But the burger was mid, 6-7 would not order again specially for the price it was disappointing. The meat " + } + ], + "summary": "Customer opinions on value are mixed, with some finding certain items disappointing relative to their price point, particularly the burger which was described as \"mid\" and overpriced. However, the restaurant's Happy Hour deals receive praise as \"incredible\" value. The pricing expectations appear high given the restaurant's reputation and chef involvement." + }, + { + "name": "patio seating", + "mention_count": 2, + "sentiment": 0.9, + "description": "Outdoor dining experience", + "related_reviews": [ + { + "review_index": 84, + "review_text": "Seriously good food and service! The standard seating is excellent as is dining on the patio. Canโ€™t wait to visit again the next time Iโ€™m back in Toronto.", + "sentiment_context": "Seriously good food and service! The standard seating is excellent as is dining on the patio. Canโ€™t wait to visit again the next time Iโ€™m back in Toronto." + }, + { + "review_index": 92, + "review_text": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time. We had a reservation for inside seating, but we changed to patio since the weather was pleasant. The staff kindly seated us at the bar while they set up our patio table. The interior is warm and soothing. The atmosphere was great. Wine by the glass was reasonable. We have no hesitation in having a second glass. Food was very good with a good mix of sides. Attentiveness with a smile across the board is an absolute standout at The Frederick. The tipping prompt starts at 15% vs 18% for most places. One can clearly see that the management team is doing an amazing job. This is one place that other restaurants should take note of. Thank you for having us. We will definitely be back.", + "sentiment_context": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time." + } + ], + "summary": "The patio seating receives overwhelmingly positive feedback from customers who highlight it as an excellent dining option alongside the standard indoor seating. Guests appreciate the patio as part of exceptional dining experiences and express enthusiasm about returning. The outdoor dining space appears to be a strong asset that enhances the overall restaurant experience." + }, + { + "name": "consistency", + "mention_count": 1, + "sentiment": 0.9, + "description": "Consistent quality across visits", + "related_reviews": [ + { + "review_index": 9, + "review_text": "The food is great, and the staff are outstanding, Iโ€™ve been there a few times and everything is consistently at a high level. Keep up the great work.", + "sentiment_context": "The food is great, and the staff are outstanding, Iโ€™ve been there a few times and everything is consistently at a high level. Keep up the great work." + } + ], + "summary": "A returning customer praises the restaurant for maintaining consistently high standards across multiple visits, noting that both food quality and staff performance remain excellent over time. This suggests the restaurant has established reliable operational procedures and quality control measures." + }, + { + "name": "location", + "mention_count": 1, + "sentiment": 0.9, + "description": "Restaurant location in financial district", + "related_reviews": [ + { + "review_index": 1, + "review_text": "No words. Always the best time! Feels more like friends/family now. The best of the best restaurants in the financial district.", + "sentiment_context": "No words. Always the best time! Feels more like friends/family now. The best of the best restaurants in the financial district." + } + ], + "summary": "The restaurant's location in the financial district is viewed very favorably, with customers considering it among the best dining options in the area. The location contributes to a sense of familiarity and community for regular patrons." + }, + { + "name": "value", + "mention_count": 1, + "sentiment": 1.0, + "description": "Happy hour deals and pricing", + "related_reviews": [ + { + "review_index": 33, + "review_text": "Another great meal at The Frederick. Happy Hour deals are incredible so get there before 6 if you can. Service was amazing as always right from the moment you walk in you feel welcomed and valued as a customer. Food is awesome. It's a hot spot so be sure to book ahead. Perfect for pre-theatre dining. I enjoyed my first experience at The Frederick so much that this time I brought my adult kids. I scored points in the cool Mom category for picking such a vibing place!", + "sentiment_context": "Another great meal at The Frederick. Happy Hour deals are incredible so get there before 6 if you can. Service was amazing as always right from the moment you walk in you feel welcomed and valued as a" + } + ], + "summary": "Customers highlight the Happy Hour deals as exceptional value, recommending arrival before 6 PM to take advantage of these offers. The positive value perception is enhanced by welcoming service that makes guests feel valued from the moment they enter." + }, + { + "name": "seating comfort", + "mention_count": 1, + "sentiment": 0.9, + "description": "Table spacing and comfort", + "related_reviews": [ + { + "review_index": 28, + "review_text": "Both the service and food was excellent. Tables are well spaced allowing for easy conversation.", + "sentiment_context": "Both the service and food was excellent. Tables are well spaced allowing for easy conversation." + } + ], + "summary": "The restaurant's table spacing receives positive feedback for allowing comfortable conversation without feeling cramped. The thoughtful layout contributes to an excellent overall dining experience by providing adequate privacy and comfort." + }, + { + "name": "dessert selection", + "mention_count": 1, + "sentiment": 0.3, + "description": "Variety and availability of desserts", + "related_reviews": [ + { + "review_index": 30, + "review_text": "Excellent Chicken bites and salad . Dessert choices are lacking ( unless you have 20 mins to wait for cake)", + "sentiment_context": "Excellent Chicken bites and salad . Dessert choices are lacking ( unless you have 20 mins to wait for cake)" + } + ], + "summary": "The dessert menu appears limited and problematic, with customers noting both a lack of variety and excessive wait times of up to 20 minutes for cake. This represents a clear opportunity for improvement in the dessert program." + }, + { + "name": "acoustics", + "mention_count": 1, + "sentiment": 0.9, + "description": "Sound levels and noise management", + "related_reviews": [ + { + "review_index": 56, + "review_text": "Itโ€™s rare in Toronto to have exceptional food and personal effective service, good value for money and acoustically dampened meaning you donโ€™t have to scream over the music. 100% would recommend!", + "sentiment_context": "Itโ€™s rare in Toronto to have exceptional food and personal effective service, good value for money and acoustically dampened meaning you donโ€™t have to scream over the music. 100% would recommend!" + } + ], + "summary": "The restaurant's acoustic design is praised as a rare find in Toronto, with sound levels that allow for normal conversation without having to compete with loud music. This acoustic consideration significantly enhances the dining experience and sets the restaurant apart from competitors." + }, + { + "name": "dietary accommodation", + "mention_count": 1, + "sentiment": 0.9, + "description": "Ability to accommodate special dietary needs", + "related_reviews": [ + { + "review_index": 62, + "review_text": "My family and i were very pleased with our first visit to The Frederick. We we attended to very well. The drinks were delish as was the food. My son is celiac and they were able to accomodate him. An issue i often have with popular restaurants and bars is that the noise level makes it very difficult to carry on a conversation but this wasnt an issue even though the restaurant was quite busy. Highly recommend!", + "sentiment_context": "My family and i were very pleased with our first visit to The Frederick. We we attended to very well. The drinks were delish as was the food. My son is celiac and they were able to accomodate him. An " + } + ], + "summary": "The restaurant successfully accommodates special dietary needs, with staff able to properly serve celiac customers and ensure their dining experience matches that of other guests. This attention to dietary restrictions demonstrates kitchen flexibility and staff knowledge." + }, + { + "name": "bartender service", + "mention_count": 1, + "sentiment": 0.3, + "description": "Quality of bar service", + "related_reviews": [ + { + "review_index": 70, + "review_text": "Our server was excellent and went above and beyond the entire dinner. The food was very good but not blow my mind for myself or husband. Bartender who tends the bar needs further training on how to manage the patrons appropriately and multi task in an effortless way. (Speaking as someone who has done the job)", + "sentiment_context": "Our server was excellent and went above and beyond the entire dinner. The food was very good but not blow my mind for myself or husband. Bartender who tends the bar needs further training on how to ma" + } + ], + "summary": "Customer feedback indicates that bartender service requires improvement, with one guest noting that the bartender needs additional training. While the overall dining experience was positive with excellent server service, the bar service specifically fell short of expectations." + }, + { + "name": "music volume", + "mention_count": 1, + "sentiment": 0.8, + "description": "Appropriate music level for conversation", + "related_reviews": [ + { + "review_index": 88, + "review_text": "Honestly I would give 6 stars if I had the option to do so. We went for dinner on Saturday night before a show, and the experience was stellar. The service was so friendly and very knowledgeable, and they were fast and attentive. The music was good and not too loud, so didnโ€™t have to yell to each other to chat. The food was incredible - all four of us loved our food. We left with a really fantastic option of The Frederick and we will be going back.", + "sentiment_context": "Honestly I would give 6 stars if I had the option to do so. We went for dinner on Saturday night before a show, and the experience was stellar. The service was so friendly and very knowledgeable, and " + } + ], + "summary": "Customers appreciate the music volume levels at The Frederick, with one guest praising the overall stellar dining experience on a Saturday night before a show. The music appears to contribute positively to the restaurant's atmosphere without being disruptive to conversation or dining." + }, + { + "name": "greeting hospitality", + "mention_count": 1, + "sentiment": 0.9, + "description": "Quality of initial greeting and welcome", + "related_reviews": [ + { + "review_index": 92, + "review_text": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time. We had a reservation for inside seating, but we changed to patio since the weather was pleasant. The staff kindly seated us at the bar while they set up our patio table. The interior is warm and soothing. The atmosphere was great. Wine by the glass was reasonable. We have no hesitation in having a second glass. Food was very good with a good mix of sides. Attentiveness with a smile across the board is an absolute standout at The Frederick. The tipping prompt starts at 15% vs 18% for most places. One can clearly see that the management team is doing an amazing job. This is one place that other restaurants should take note of. Thank you for having us. We will definitely be back.", + "sentiment_context": "This was one of the best dinning experiences in a while. From the initial greeting of \"Table for 2?\" vs \"Do you have a reservation?\", we immediately sensed that we were going to have a wonderful time." + } + ], + "summary": "The initial greeting service receives exceptional praise from customers who value the welcoming approach. Guests specifically appreciate being greeted with \"Table for 2?\" rather than the more formal \"Do you have a reservation?\", which immediately sets a positive, inclusive tone for the dining experience." + }, + { + "name": "food presentation", + "mention_count": 1, + "sentiment": 0.6, + "description": "How food is plated and presented", + "related_reviews": [ + { + "review_index": 91, + "review_text": "Food is good, not great. Fried chicken is fantastic - the sauces, the pickles, the cook - perfection! But the crab cakes need to make better use of the bird nest, and the tuna tartar needs more salt in it, and less on the chips.", + "sentiment_context": "Food is good, not great. Fried chicken is fantastic - the sauces, the pickles, the cook - perfection! But the crab cakes need to make better use of the bird nest, and the tuna tartar needs more salt i" + } + ], + "summary": "Food presentation receives mixed feedback, with customers noting that while some dishes like the fried chicken achieve perfection, others need refinement. Specific concerns include better utilization of garnishes like the bird nest for crab cakes and seasoning adjustments for dishes like the tuna tartare." + } + ], + "total_aspects": 34 + }, + "insights": { + "chef": { + "summary": "The Frederick's kitchen is executing exceptionally well with standout dishes like the buttermilk fried chicken, crab cake, and salmon receiving consistent praise for quality and flavor. While most menu items are performing strongly, there are opportunities to refine seasoning consistency and presentation details to elevate the overall culinary experience.", + "strengths": [ + "Buttermilk fried chicken achieves perfection with exceptional execution across sauces, pickles, and cooking technique (sentiment: 0.85)", + "Salmon dishes consistently praised as 'outstanding' and 'absolutely delicious' with perfect seasoning and preparation", + "Crab cake is a reliable standout with high customer satisfaction (sentiment: 0.89) and frequent mentions alongside other favorites", + "Fried chicken items receive exceptional praise with customers describing them as 'fantastic' and noting 'perfection' in execution", + "Fries are a strong supporting element with one customer rating them '10/10' as 'the best part of the meal'", + "Desserts like chocolate cake and tres leches cake receive outstanding feedback, with customers calling them 'to die for'", + "Menu demonstrates strong flavor profiles with customers praising the 'flavour rich menu' and noting 'taste level HIGH'" + ], + "concerns": [ + "Burger receives mixed feedback with one customer calling it 'mid' and disappointing for the price, citing bland sauce and heavy onion", + "Buttermilk fried chicken occasionally over-fried according to customer feedback (rated 7/10 vs typical higher scores)", + "Tuna tartare needs seasoning adjustment - customer specifically noted it 'needs more salt in it, and less on the chips'", + "Crab cakes presentation could be improved - feedback suggests need to 'make better use of the bird nest' garnish", + "Some steak cuts described as 'slightly tough' though customer understood cost considerations", + "Dessert program has limited selection with customers noting 'dessert choices are lacking'" + ], + "recommendations": [ + { + "priority": "high", + "action": "Standardize burger recipe and sauce preparation to ensure consistency", + "reason": "Burger is a signature item with mixed reviews affecting overall perception", + "evidence": "One customer rated burger 6-7/10 citing bland sauce and heavy onion, while others call it 'the best'" + }, + { + "priority": "high", + "action": "Review and adjust seasoning protocols for tuna tartare", + "reason": "Specific customer feedback indicates seasoning imbalance affecting dish quality", + "evidence": "Customer noted tuna tartare 'needs more salt in it, and less on the chips'" + }, + { + "priority": "medium", + "action": "Refine crab cake presentation and garnish utilization", + "reason": "Improve visual appeal and maximize use of plating elements", + "evidence": "Customer feedback: crab cakes 'need to make better use of the bird nest'" + }, + { + "priority": "medium", + "action": "Implement cooking time standards for buttermilk fried chicken to prevent over-frying", + "reason": "Ensure consistent execution of this highly praised signature dish", + "evidence": "One review noted buttermilk fried chicken was 'a little bit over fried' while others praise it as 'amazing'" + }, + { + "priority": "medium", + "action": "Expand dessert menu options and streamline preparation times", + "reason": "Address customer concerns about limited selection and long wait times", + "evidence": "Customer noted 'dessert choices are lacking (unless you have 20 mins to wait for cake)'" + }, + { + "priority": "low", + "action": "Continue leveraging successful dishes like salmon and fried chicken as menu anchors", + "reason": "These items consistently drive positive reviews and customer satisfaction", + "evidence": "Salmon rated as 'outstanding' and fried chicken called 'fantastic' with 'perfection' in execution" + } + ] + }, + "manager": { + "summary": "Unable to generate manager insights at this time.", + "strengths": [ + "Analysis data available for review" + ], + "concerns": [ + "Insight generation encountered an error" + ], + "recommendations": [ + { + "priority": "high", + "action": "Retry insight generation", + "reason": "Complete analysis requires insights", + "evidence": "System error" + } + ] + } + }, + "summary": { + "total_steps": 12, + "completed_steps": 12, + "successful_steps": 12, + "failed_steps": 0, + "execution_time": "1.20s", + "success": true + } +} \ No newline at end of file diff --git a/requirements-hf.txt b/requirements-hf.txt new file mode 100644 index 0000000000000000000000000000000000000000..df2b50b53b89f990db1e1dcd2f4f4aa3133acd92 --- /dev/null +++ b/requirements-hf.txt @@ -0,0 +1,3 @@ +gradio>=4.0.0 +requests +matplotlib \ No newline at end of file diff --git a/requirements.txt b/requirements.txt new file mode 100644 index 0000000000000000000000000000000000000000..545aa8365dec77174704fb8981065ddbca936640 --- /dev/null +++ b/requirements.txt @@ -0,0 +1,22 @@ +# Core dependencies +anthropic==0.39.0 +python-dotenv>=1.1.0 + +# Data processing +pandas==2.1.3 +numpy==1.26.2 + +# Visualization +matplotlib==3.8.2 + +# Web scraping +selenium==4.15.2 + +# MCP Integration +fastmcp>=2.13.1 + +# PDF generation (for future use) +reportlab==4.0.7 + +# Optional: Better Selenium driver management +webdriver-manager==4.0.1 diff --git a/src/__init__.py b/src/__init__.py new file mode 100644 index 0000000000000000000000000000000000000000..35c24cd858c53bf9b593dd32197801f392e60033 --- /dev/null +++ b/src/__init__.py @@ -0,0 +1 @@ +"""Restaurant Intelligence Agent - Source Package""" \ No newline at end of file diff --git a/src/agent/__init__.py b/src/agent/__init__.py new file mode 100644 index 0000000000000000000000000000000000000000..612561b0e982f73290a3f0d8d35df0c9ab256392 --- /dev/null +++ b/src/agent/__init__.py @@ -0,0 +1,48 @@ +""" +Restaurant Intelligence Agent - Core Module + +This module contains the intelligent agent that autonomously analyzes +restaurant reviews from ANY OpenTable restaurant. + +Key Features: +- Works with ANY restaurant (no hardcoding) +- Discovers menu items dynamically from reviews +- Discovers relevant aspects dynamically +- Plans analysis strategy autonomously +- Executes with full reasoning transparency + +Main Components: +- RestaurantAnalysisAgent: Core agent class (coming in D1-004) +- AgentPlanner: Creates strategic analysis plans (coming later) +- AgentExecutor: Executes planned steps (coming Day 2) +- InsightGenerator: Creates actionable insights (coming Day 2) + +Usage Example (once complete): + from src.agent import RestaurantAnalysisAgent + + # Works with ANY restaurant URL + agent = RestaurantAnalysisAgent() + results = agent.analyze("https://opentable.ca/r/ANY-RESTAURANT") + + # Agent automatically: + # 1. Scrapes reviews + # 2. Discovers menu items + # 3. Discovers aspects + # 4. Analyzes sentiment + # 5. Detects problems + # 6. Generates insights + # 7. Saves & alerts via MCP +""" + +# Version info +__version__ = "0.1.0" +__author__ = "Tushar Pingle" # Change this to your name! + +# When we import components later, they'll be listed here +# For now, this is empty + +# This list will grow as we build: +# __all__ = ['RestaurantAnalysisAgent', 'AgentPlanner', 'AgentExecutor'] +__all__ = [] # Empty for now, we'll add to it as we build + +print("๐Ÿค– Restaurant Intelligence Agent module loaded") \ No newline at end of file diff --git a/src/agent/api_utils.py b/src/agent/api_utils.py new file mode 100644 index 0000000000000000000000000000000000000000..d2b94c46edd72f9b24c53d8af89cf24fdea16688 --- /dev/null +++ b/src/agent/api_utils.py @@ -0,0 +1,61 @@ +""" +API utility functions with retry logic +""" +import time +from typing import Any, Callable +from anthropic import Anthropic + +def call_claude_with_retry( + client: Anthropic, + model: str, + max_tokens: int, + temperature: float, + messages: list, + max_retries: int = 3, + initial_delay: float = 2.0 +) -> Any: + """ + Call Claude API with exponential backoff retry logic. + + Args: + client: Anthropic client + model: Model name + max_tokens: Max tokens + temperature: Temperature + messages: Messages list + max_retries: Max retry attempts + initial_delay: Initial delay in seconds + + Returns: + API response + """ + delay = initial_delay + + for attempt in range(max_retries): + try: + response = client.messages.create( + model=model, + max_tokens=max_tokens, + temperature=temperature, + messages=messages + ) + return response + + except Exception as e: + error_str = str(e).lower() + + # Check if it's a retryable error + if 'overloaded' in error_str or '529' in error_str or 'rate' in error_str: + if attempt < max_retries - 1: + print(f"โš ๏ธ API overloaded, retrying in {delay:.1f}s... (attempt {attempt + 1}/{max_retries})") + time.sleep(delay) + delay *= 2 # Exponential backoff + continue + else: + print(f"โŒ API still overloaded after {max_retries} attempts") + raise + else: + # Non-retryable error + raise + + raise Exception("Max retries exceeded") diff --git a/src/agent/aspect_discovery.py b/src/agent/aspect_discovery.py new file mode 100644 index 0000000000000000000000000000000000000000..de978d726fd81cac16c663e362ef21e4a64af051 --- /dev/null +++ b/src/agent/aspect_discovery.py @@ -0,0 +1,400 @@ +""" +Aspect Discovery Module - FIXED for large review sets +Processes reviews in batches to avoid token limits +""" + +from typing import List, Dict, Any, Optional +from anthropic import Anthropic +import json +import os + +class AspectDiscovery: + """ + Discovers customer-care aspects from reviews using AI. + Handles large review sets by batching. + """ + + def __init__(self, client: Anthropic, model: str): + """Initialize aspect discovery.""" + self.client = client + self.model = model + + def discover_aspects( + self, + reviews: List[str], + restaurant_name: str = "the restaurant", + max_aspects: int = 12, + batch_size: int = 15 # NEW: Process in batches + ) -> Dict[str, Any]: + """ + Discover aspects in batches to handle large review sets. + + Args: + reviews: List of review texts + restaurant_name: Restaurant name + max_aspects: Max aspects to return + batch_size: Reviews per batch (default 15) + """ + print(f"๐Ÿ” Processing {len(reviews)} reviews in batches of {batch_size}...") + + all_aspects = {} + + # Process in batches + for i in range(0, len(reviews), batch_size): + batch = reviews[i:i+batch_size] + batch_num = (i // batch_size) + 1 + total_batches = (len(reviews) + batch_size - 1) // batch_size + + print(f" Batch {batch_num}/{total_batches}: {len(batch)} reviews...") + + try: + batch_result = self._discover_batch(batch, restaurant_name, max_aspects) + + # Merge results + for aspect in batch_result.get('aspects', []): + name = aspect['name'] + if name in all_aspects: + # Merge existing aspect + all_aspects[name]['mention_count'] += aspect['mention_count'] + all_aspects[name]['related_reviews'].extend(aspect.get('related_reviews', [])) + # Average sentiment + old_sent = all_aspects[name]['sentiment'] + new_sent = aspect['sentiment'] + all_aspects[name]['sentiment'] = (old_sent + new_sent) / 2 + else: + all_aspects[name] = aspect + + except Exception as e: + print(f" โš ๏ธ Batch {batch_num} failed: {e}") + continue + + # Convert back to list + aspects_list = list(all_aspects.values()) + + # Sort by mention count + aspects_list.sort(key=lambda x: x['mention_count'], reverse=True) + + # Limit results + aspects_list = aspects_list[:max_aspects] + + print(f"โœ… Discovered {len(aspects_list)} aspects") + + return { + "aspects": aspects_list, + "total_aspects": len(aspects_list) + } + + def _discover_batch( + self, + reviews: List[str], + restaurant_name: str, + max_aspects: int + ) -> Dict[str, Any]: + """Discover aspects from a single batch.""" + prompt = self._build_extraction_prompt(reviews, restaurant_name, max_aspects) + + try: + response = self.client.messages.create( + model=self.model, + max_tokens=4000, + temperature=0.3, + messages=[{"role": "user", "content": prompt}] + ) + + result_text = response.content[0].text + result_text = result_text.replace('```json', '').replace('```', '').strip() + + aspects_data = json.loads(result_text) + aspects_data = self._normalize_aspects(aspects_data) + + return aspects_data + + except json.JSONDecodeError as e: + print(f"โŒ Failed to parse aspects: {e}") + return {"aspects": [], "total_aspects": 0} + except Exception as e: + print(f"โŒ Error discovering aspects: {e}") + return {"aspects": [], "total_aspects": 0} + + def _normalize_aspects(self, data: Dict[str, Any]) -> Dict[str, Any]: + """Normalize aspect names to lowercase.""" + for aspect in data.get('aspects', []): + if 'name' in aspect: + aspect['name'] = aspect['name'].lower() + + return data + + def visualize_aspects_text( + self, + aspects_data: Dict[str, Any], + top_n: int = 10 + ) -> str: + """Create text visualization for aspects with sentiment color coding.""" + aspects = aspects_data.get('aspects', []) + + # Sort by mention count + aspects_sorted = sorted(aspects, key=lambda x: x.get('mention_count', 0), reverse=True) + + output = [] + output.append("=" * 70) + output.append("DISCOVERED ASPECTS (with sentiment)") + output.append("=" * 70) + + output.append(f"\n๐Ÿ“Š ASPECTS (Top {min(top_n, len(aspects_sorted))}):") + output.append("-" * 70) + + for aspect in aspects_sorted[:top_n]: + name = aspect.get('name', 'unknown') + sentiment = aspect.get('sentiment', 0) + mentions = aspect.get('mention_count', 0) + + # Sentiment color coding + if sentiment >= 0.7: + emoji = "๐ŸŸข" + sentiment_text = "POSITIVE" + elif sentiment >= 0.3: + emoji = "๐ŸŸก" + sentiment_text = "MIXED" + elif sentiment >= 0: + emoji = "๐ŸŸ " + sentiment_text = "NEUTRAL" + else: + emoji = "๐Ÿ”ด" + sentiment_text = "NEGATIVE" + + # Create bar visualization + if aspects_sorted[:top_n]: + max_mentions = max([a.get('mention_count', 1) for a in aspects_sorted[:top_n]]) + bar_length = int((mentions / max_mentions) * 20) + else: + bar_length = 0 + bar = "โ–ˆ" * bar_length + "โ–‘" * (20 - bar_length) + + output.append(f"{emoji} {name:25} [{sentiment:+.2f}] {sentiment_text:8} {bar} {mentions} mentions") + + output.append("=" * 70) + + return "\n".join(output) + + def visualize_aspects_chart( + self, + aspects_data: Dict[str, Any], + output_path: str = "aspect_analysis.png", + top_n: int = 10 + ) -> str: + """Create flexible chart for aspects with sentiment colors.""" + try: + import matplotlib.pyplot as plt + import matplotlib.patches as mpatches + + aspects = aspects_data.get('aspects', []) + aspects_sorted = sorted(aspects, key=lambda x: x.get('mention_count', 0), reverse=True)[:top_n] + + if not aspects_sorted: + return None + + # Prepare data + names = [aspect.get('name', 'unknown')[:25] for aspect in aspects_sorted] + mentions = [aspect.get('mention_count', 0) for aspect in aspects_sorted] + sentiments = [aspect.get('sentiment', 0) for aspect in aspects_sorted] + + # Color coding by sentiment + colors = [] + for sentiment in sentiments: + if sentiment >= 0.7: + colors.append('#4CAF50') # Green - positive + elif sentiment >= 0.3: + colors.append('#FFC107') # Yellow - mixed + elif sentiment >= 0: + colors.append('#FF9800') # Orange - neutral + else: + colors.append('#F44336') # Red - negative + + # Create chart + fig, ax = plt.subplots(figsize=(12, 8)) + bars = ax.barh(names, mentions, color=colors) + + ax.set_xlabel('Number of Mentions', fontsize=12) + ax.set_ylabel('Aspects', fontsize=12) + ax.set_title('Customer Care Aspects by Mentions (Color = Sentiment)', fontsize=14, fontweight='bold') + + # Add sentiment scores as text + for i, (bar, sentiment) in enumerate(zip(bars, sentiments)): + width = bar.get_width() + ax.text(width + 0.5, bar.get_y() + bar.get_height()/2, + f'{sentiment:+.2f}', + ha='left', va='center', fontsize=10) + + # Legend + green_patch = mpatches.Patch(color='#4CAF50', label='Positive (โ‰ฅ0.7)') + yellow_patch = mpatches.Patch(color='#FFC107', label='Mixed (0.3-0.7)') + orange_patch = mpatches.Patch(color='#FF9800', label='Neutral (0-0.3)') + red_patch = mpatches.Patch(color='#F44336', label='Negative (<0)') + ax.legend(handles=[green_patch, yellow_patch, orange_patch, red_patch], + loc='lower right') + + plt.tight_layout() + plt.savefig(output_path, dpi=300, bbox_inches='tight') + plt.close() + + return output_path + + except ImportError: + print("โš ๏ธ matplotlib not installed - skipping chart generation") + return None + except Exception as e: + print(f"โŒ Error creating chart: {e}") + return None + + def save_results( + self, + aspects_data: Dict[str, Any], + output_path: str = "aspect_analysis.json" + ) -> str: + """Save aspect analysis results to JSON.""" + try: + with open(output_path, 'w', encoding='utf-8') as f: + json.dump(aspects_data, f, indent=2, ensure_ascii=False) + + print(f"โœ… Aspect analysis saved to: {output_path}") + return output_path + + except Exception as e: + print(f"โŒ Error saving results: {e}") + return None + + def generate_aspect_summary( + self, + aspect: Dict[str, Any], + restaurant_name: str = "the restaurant" + ) -> str: + """Generate a 2-3 sentence summary for a specific aspect.""" + aspect_name = aspect.get('name', 'unknown') + sentiment = aspect.get('sentiment', 0) + related_reviews = aspect.get('related_reviews', []) + + if not related_reviews: + return f"No specific feedback found for {aspect_name}." + + review_texts = [r.get('review_text', '') for r in related_reviews[:10]] + reviews_combined = "\n\n".join(review_texts) + + prompt = f"""Summarize customer feedback about "{aspect_name}" for {restaurant_name}. + +REVIEWS MENTIONING THIS ASPECT: +{reviews_combined} + +TASK: +Create a 2-3 sentence summary of what customers say about {aspect_name}. + +- Overall sentiment: {sentiment:+.2f} ({self._sentiment_label(sentiment)}) +- Be specific and evidence-based +- Mention both positives and negatives if present + +Summary:""" + + try: + response = self.client.messages.create( + model=self.model, + max_tokens=300, + temperature=0.4, + messages=[{"role": "user", "content": prompt}] + ) + + return response.content[0].text.strip() + + except Exception as e: + print(f"โŒ Error generating summary: {e}") + return f"Unable to generate summary for {aspect_name}." + + def _sentiment_label(self, sentiment: float) -> str: + """Convert sentiment score to label.""" + if sentiment >= 0.7: + return "Very Positive" + elif sentiment >= 0.3: + return "Positive" + elif sentiment >= 0: + return "Mixed" + elif sentiment >= -0.3: + return "Negative" + else: + return "Very Negative" + + def _build_extraction_prompt( + self, + reviews: List[str], + restaurant_name: str, + max_aspects: int + ) -> str: + """Build aspect discovery prompt with AI-based review matching.""" + # Number reviews for AI reference + numbered_reviews = [] + for i, review in enumerate(reviews): + numbered_reviews.append(f"[Review {i}]: {review}") + + reviews_text = "\n\n".join(numbered_reviews) + + prompt = f"""You are analyzing customer reviews for {restaurant_name} to discover what ASPECTS customers care about. + +REVIEWS (numbered for reference): +{reviews_text} + +YOUR TASK: +1. Discover what aspects/dimensions customers discuss +2. Calculate sentiment for each aspect +3. IDENTIFY WHICH REVIEWS mention each aspect (use review numbers!) + +CRITICAL RULES: + +1. ADAPTIVE DISCOVERY: + - Learn what matters to THIS restaurant + - Japanese: presentation, freshness, authenticity + - Italian: portion size, sauce quality, wine pairing + - Mexican: spice level, authenticity, value + - DON'T force generic aspects! + +2. ASPECT TYPES: + - Food-related: quality, taste, freshness, presentation, portion size + - Service-related: speed, friendliness, attentiveness + - Experience: ambience, atmosphere, noise level, cleanliness + - Value: pricing, value for money + - Cuisine-specific: authenticity, spice level, wine selection + +3. SENTIMENT PER ASPECT: + - Calculate average sentiment across reviews + - Score: -1.0 to +1.0 + +4. REVIEW EXTRACTION: + - For EACH aspect, identify which reviews discuss it + - Use review numbers + - Include full review text + +5. FILTER GENERIC: + - โŒ Skip: "food", "experience" + - โœ… Include: "food quality", "service speed" + +6. LOWERCASE + +OUTPUT FORMAT (JSON): +{{ + "aspects": [ + {{ + "name": "aspect name in lowercase", + "sentiment": float (-1.0 to 1.0), + "mention_count": number, + "description": "brief description", + "related_reviews": [ + {{ + "review_index": 0, + "review_text": "full review text", + "sentiment_context": "quote showing sentiment" + }} + ] + }} + ], + "total_aspects": number +}} + +Discover up to {max_aspects} aspects:""" + + return prompt diff --git a/src/agent/base_agent.py b/src/agent/base_agent.py new file mode 100644 index 0000000000000000000000000000000000000000..ff704d24a720941822ddd0d98456e256a9e3ac97 --- /dev/null +++ b/src/agent/base_agent.py @@ -0,0 +1,396 @@ +""" +Base Agent Class - OPTIMIZED with Unified Analyzer +Reduces API calls by 66% by extracting menu+aspects in single pass +""" + +import os +import sys +import json +import time +from typing import List, Dict, Any, Optional, Callable +from datetime import datetime +from anthropic import Anthropic +from dotenv import load_dotenv + +# Add project root +project_root = os.path.dirname(os.path.dirname(os.path.dirname(os.path.abspath(__file__)))) +if project_root not in sys.path: + sys.path.insert(0, project_root) + +# Import agent components +from src.agent.planner import AgentPlanner +from src.agent.executor import AgentExecutor +from src.agent.insights_generator import InsightsGenerator +from src.agent.menu_discovery import MenuDiscovery +from src.agent.aspect_discovery import AspectDiscovery +from src.agent.unified_analyzer import UnifiedReviewAnalyzer +from src.agent.summary_generator import add_summaries_to_analysis + +# Import MCP tools +from src.mcp_integrations.save_report import save_json_report_direct, list_saved_reports_direct +from src.mcp_integrations.query_reviews import index_reviews_direct, query_reviews_direct +from src.mcp_integrations.generate_chart import generate_sentiment_chart_direct, generate_comparison_chart_direct + +load_dotenv() + + +class RestaurantAnalysisAgent: + """ + Autonomous agent with MCP tool integration. + OPTIMIZED: Uses unified analyzer to reduce API calls by 66% + + MCP Tools Available: + - save_report: Save analysis to files + - query_reviews: RAG Q&A on reviews + - generate_chart: Create visualizations + """ + + def __init__(self, api_key: Optional[str] = None): + """Initialize the Restaurant Analysis Agent with MCP tools.""" + self.api_key = api_key or os.getenv('ANTHROPIC_API_KEY') + + if not self.api_key: + raise ValueError("โŒ No API key found!") + + try: + self.client = Anthropic(api_key=self.api_key) + except Exception as e: + raise ConnectionError(f"โŒ Failed to connect to Claude API: {e}") + + self.model = "claude-sonnet-4-20250514" + + # Initialize components + self.planner = AgentPlanner(client=self.client, model=self.model) + self.executor = AgentExecutor() + self.insights_generator = InsightsGenerator(client=self.client, model=self.model) + + # Keep old analyzers for backward compatibility + self.menu_discovery = MenuDiscovery(client=self.client, model=self.model) + self.aspect_discovery = AspectDiscovery(client=self.client, model=self.model) + + # NEW: Unified analyzer (3x more efficient!) + self.unified_analyzer = UnifiedReviewAnalyzer(client=self.client, model=self.model) + + # State storage + self.current_plan: List[Dict[str, Any]] = [] + self.reasoning_log: List[str] = [] + self.execution_results: Dict[str, Any] = {} + self.generated_insights: Dict[str, Any] = {} + self.menu_analysis: Dict[str, Any] = {} + self.aspect_analysis: Dict[str, Any] = {} + + # Summary storage + self.menu_summaries = {"food": {}, "drinks": {}} + self.aspect_summaries = {} + + # Store reviews for Q&A + self.reviews: List[str] = [] + self.restaurant_name: str = "" + + self._log_reasoning("Agent initialized with MCP tools + Unified Analyzer") + self._log_reasoning(f"Using model: {self.model}") + self._log_reasoning("โœจ Optimization: Single-pass menu+aspect extraction (66% fewer API calls)") + + def _log_reasoning(self, message: str) -> None: + """Log the agent's reasoning process.""" + timestamp = datetime.now().strftime("%Y-%m-%d %H:%M:%S") + log_entry = f"[{timestamp}] {message}" + self.reasoning_log.append(log_entry) + print(f"๐Ÿค– {log_entry}") + + def analyze_restaurant( + self, + restaurant_url: str, + restaurant_name: str = "Unknown", + reviews: Optional[List[str]] = None, + review_count: str = "500", + progress_callback: Optional[Callable[[str], None]] = None + ) -> Dict[str, Any]: + """ + Main entry point - complete restaurant analysis with MCP tools. + OPTIMIZED: Uses unified analyzer for single-pass extraction + """ + # CLEAR STATE BEFORE STARTING NEW ANALYSIS + self.clear_state() + + self._log_reasoning(f"Starting analysis for: {restaurant_name}") + + # Store for later use + self.restaurant_name = restaurant_name + self.reviews = reviews or [] + + # Create plan + plan = self.create_analysis_plan(restaurant_url, restaurant_name, review_count) + if not plan: + return {'success': False, 'error': 'Failed to create plan'} + + # Execute plan + execution_results = self.executor.execute_plan( + plan=plan, progress_callback=progress_callback, + context={'url': restaurant_url, 'name': restaurant_name} + ) + self.execution_results = execution_results + + # Phase 3+4: UNIFIED analysis (menu + aspects in single pass) + if reviews: + self._log_reasoning("Phase 3+4: UNIFIED analysis (menu + aspects in single pass)...") + + unified_results = self.unified_analyzer.analyze_reviews( + reviews=reviews, + restaurant_name=restaurant_name + ) + + self.menu_analysis = unified_results['menu_analysis'] + self.aspect_analysis = unified_results['aspect_analysis'] + + food_count = len(self.menu_analysis.get('food_items', [])) + drink_count = len(self.menu_analysis.get('drinks', [])) + aspect_count = len(self.aspect_analysis.get('aspects', [])) + + self._log_reasoning(f"โœ… Discovered {food_count} food + {drink_count} drinks + {aspect_count} aspects") + self._log_reasoning(f"๐Ÿ’ฐ Saved ~{len(reviews) // 20} API calls vs. old method!") + + # Phase 5: Generate summaries for UI dropdowns + self._log_reasoning("Phase 5: Generating AI summaries for UI...") + self.menu_analysis, self.aspect_analysis = add_summaries_to_analysis( + menu_data=self.menu_analysis, + aspect_data=self.aspect_analysis, + client=self.client, + restaurant_name=restaurant_name, + model=self.model + ) + self._log_reasoning("โœ… Summaries added to all items and aspects") + + # Phase 6: MCP TOOL - Index reviews for Q&A + self._log_reasoning("Phase 6: MCP Tool - Indexing reviews for Q&A...") + index_result = index_reviews_direct(restaurant_name, reviews) + self._log_reasoning(f"โœ… {index_result}") + else: + self.menu_analysis = {"food_items": [], "drinks": [], "total_extracted": 0} + self.aspect_analysis = {"aspects": [], "total_aspects": 0} + + # Phase 7: Generate business insights + self._log_reasoning("Phase 7: Generating business insights...") + self._log_reasoning("โณ Waiting 15s to avoid rate limits...") + time.sleep(15) + + analysis_data = { + 'restaurant_name': restaurant_name, + 'execution_results': execution_results['results'], + 'menu_analysis': self.menu_analysis, + 'aspect_analysis': self.aspect_analysis, + 'summary': self.executor.get_execution_summary() + } + + chef_insights = self.insights_generator.generate_insights( + analysis_data=analysis_data, role='chef', restaurant_name=restaurant_name + ) + + self._log_reasoning("โณ Waiting 15s before generating manager insights to avoid rate limits...") + time.sleep(15) + + manager_insights = self.insights_generator.generate_insights( + analysis_data=analysis_data, role='manager', restaurant_name=restaurant_name + ) + + self.generated_insights = {'chef': chef_insights, 'manager': manager_insights} + + # Phase 8: AUTO-EXPORT analysis to files + self._log_reasoning("Phase 8: Exporting analysis to files...") + self.export_analysis('outputs') + + # Phase 9: AUTO-SAVE report + self._log_reasoning("Phase 9: Saving analysis report...") + self.save_analysis_report('reports') + + # Phase 10: AUTO-GENERATE visualizations + self._log_reasoning("Phase 10: Generating visualizations...") + self.generate_visualizations() + + self._log_reasoning("โœ… Analysis complete!") + + return { + 'success': True, + 'restaurant': {'name': restaurant_name, 'url': restaurant_url}, + 'plan': plan, + 'execution': execution_results, + 'menu_analysis': self.menu_analysis, + 'aspect_analysis': self.aspect_analysis, + 'insights': self.generated_insights, + 'reasoning_log': self.reasoning_log.copy() + } + + def ask_question(self, question: str) -> str: + """MCP TOOL: Ask a question about the reviews using RAG.""" + if not self.restaurant_name or not self.reviews: + return "No analysis has been run yet. Please analyze a restaurant first." + + self._log_reasoning(f"MCP Tool: Querying reviews - '{question}'") + answer = query_reviews_direct(self.restaurant_name, question) + return answer + + def save_analysis_report(self, output_dir: str = "reports") -> str: + """MCP TOOL: Save complete analysis report.""" + + complete_analysis = { + "restaurant": self.restaurant_name, + "timestamp": datetime.now().isoformat(), + "menu_analysis": self.menu_analysis, + "aspect_analysis": self.aspect_analysis, + "insights": self.generated_insights, + "summary": self.executor.get_execution_summary() + } + + filepath = save_json_report_direct(self.restaurant_name, complete_analysis, output_dir) + + return filepath + + def generate_visualizations(self) -> Dict[str, str]: + """MCP TOOL: Generate all visualizations.""" + + charts = {} + + # Menu sentiment chart + if self.menu_analysis.get('food_items'): + food_items = self.menu_analysis['food_items'][:10] + menu_chart = generate_sentiment_chart_direct( + food_items, + "outputs/menu_sentiment.png" + ) + charts['menu'] = menu_chart + + # Aspect comparison chart + if self.aspect_analysis.get('aspects'): + aspect_data = { + a['name']: a['sentiment'] + for a in self.aspect_analysis['aspects'][:10] + } + aspect_chart = generate_comparison_chart_direct( + aspect_data, + "outputs/aspect_comparison.png", + "Aspect Sentiment Comparison" + ) + charts['aspects'] = aspect_chart + + return charts + + def get_item_summary( + self, item_name: str, item_type: str = "food", restaurant_name: str = "the restaurant" + ) -> Dict[str, Any]: + """Get or generate summary for a menu item.""" + if item_name in self.menu_summaries[item_type]: + return self.menu_summaries[item_type][item_name] + + items = self.menu_analysis.get('food_items' if item_type == 'food' else 'drinks', []) + + for item in items: + if item.get('name', '').lower() == item_name.lower(): + summary_text = self.menu_discovery.generate_item_summary(item, restaurant_name) + + self.menu_summaries[item_type][item_name] = { + "name": item['name'], + "sentiment": item.get('sentiment', 0), + "mention_count": item.get('mention_count', 0), + "category": item.get('category', 'unknown'), + "summary": summary_text + } + + return self.menu_summaries[item_type][item_name] + + return {"name": item_name, "summary": f"No data found for {item_name}"} + + def get_aspect_summary(self, aspect_name: str, restaurant_name: str = "the restaurant") -> Dict[str, Any]: + """Get or generate summary for an aspect.""" + if aspect_name in self.aspect_summaries: + return self.aspect_summaries[aspect_name] + + for aspect in self.aspect_analysis.get('aspects', []): + if aspect.get('name', '').lower() == aspect_name.lower(): + summary_text = self.aspect_discovery.generate_aspect_summary(aspect, restaurant_name) + + self.aspect_summaries[aspect_name] = { + "name": aspect['name'], + "sentiment": aspect.get('sentiment', 0), + "mention_count": aspect.get('mention_count', 0), + "description": aspect.get('description', ''), + "summary": summary_text + } + + return self.aspect_summaries[aspect_name] + + return {"name": aspect_name, "summary": f"No data found for {aspect_name}"} + + def get_all_menu_items(self) -> Dict[str, List[str]]: + """Get organized list of menu items.""" + food = [item['name'] for item in self.menu_analysis.get('food_items', [])] + drinks = [drink['name'] for drink in self.menu_analysis.get('drinks', [])] + return {"food": food, "drinks": drinks} + + def get_all_aspects(self) -> List[str]: + """Get list of all aspects.""" + return [aspect['name'] for aspect in self.aspect_analysis.get('aspects', [])] + + def export_analysis(self, output_dir: str = "outputs") -> Dict[str, str]: + """Export organized analysis data to JSON files.""" + os.makedirs(output_dir, exist_ok=True) + saved_files = {} + + menu_path = os.path.join(output_dir, "menu_analysis.json") + with open(menu_path, 'w', encoding='utf-8') as f: + json.dump(self.menu_analysis, f, indent=2, ensure_ascii=False) + saved_files['menu'] = menu_path + + aspect_path = os.path.join(output_dir, "aspect_analysis.json") + with open(aspect_path, 'w', encoding='utf-8') as f: + json.dump(self.aspect_analysis, f, indent=2, ensure_ascii=False) + saved_files['aspects'] = aspect_path + + insights_path = os.path.join(output_dir, "insights.json") + with open(insights_path, 'w', encoding='utf-8') as f: + json.dump(self.generated_insights, f, indent=2, ensure_ascii=False) + saved_files['insights'] = insights_path + + # These files are legacy - summaries are now in menu_analysis.json and aspect_analysis.json + menu_summaries_path = os.path.join(output_dir, "summaries_menu.json") + with open(menu_summaries_path, 'w', encoding='utf-8') as f: + json.dump(self.menu_summaries, f, indent=2, ensure_ascii=False) + saved_files['summaries_menu'] = menu_summaries_path + + aspect_summaries_path = os.path.join(output_dir, "summaries_aspects.json") + with open(aspect_summaries_path, 'w', encoding='utf-8') as f: + json.dump(self.aspect_summaries, f, indent=2, ensure_ascii=False) + saved_files['summaries_aspects'] = aspect_summaries_path + + return saved_files + + def create_analysis_plan( + self, restaurant_url: str, restaurant_name: str = "Unknown", review_count: str = "500" + ) -> List[Dict[str, Any]]: + """Create analysis plan.""" + context = { + "restaurant_name": restaurant_name, + "data_source": restaurant_url, + "review_count": review_count, + "goals": "Comprehensive analysis" + } + plan = self.planner.create_plan(context) + self.current_plan = plan + return plan + + def clear_state(self) -> None: + """Clear agent state before new analysis.""" + self.current_plan = [] + self.reasoning_log = [] + self.execution_results = {} + self.generated_insights = {} + self.menu_analysis = {} + self.aspect_analysis = {} + self.menu_summaries = {"food": {}, "drinks": {}} + self.aspect_summaries = {} + self.reviews = [] + self.restaurant_name = "" + + def __repr__(self) -> str: + items = self.get_all_menu_items() + total = len(items['food']) + len(items['drinks']) + return f"RestaurantAnalysisAgent(items={total}, aspects={len(self.get_all_aspects())})" \ No newline at end of file diff --git a/src/agent/executor.py b/src/agent/executor.py new file mode 100644 index 0000000000000000000000000000000000000000..a305d2da377c4b795c6865729c097672aeaae905 --- /dev/null +++ b/src/agent/executor.py @@ -0,0 +1,342 @@ +""" +Agent Execution Module + +Executes analysis plans step-by-step with progress tracking and error handling. + +The executor: +- Runs each step in the plan sequentially +- Tracks progress for each step +- Handles errors gracefully +- Logs execution details +- Stores results + +UNIVERSAL DESIGN: +- Works with any plan generated by the planner +- Adapts to different restaurant types +- Provides real-time progress updates +""" + +from typing import List, Dict, Any, Optional, Callable +from datetime import datetime +import time + + +class AgentExecutor: + """ + Executes analysis plans step-by-step. + + Features: + - Sequential step execution + - Progress tracking (% complete, time remaining) + - Error handling and recovery + - Result storage + - Real-time status updates + + Example: + executor = AgentExecutor() + + # Execute a plan + results = executor.execute_plan( + plan=plan, + progress_callback=lambda status: print(status) + ) + + # Check execution status + if executor.execution_successful: + print("All steps completed!") + """ + + def __init__(self): + """Initialize the executor.""" + self.execution_log: List[str] = [] + self.step_results: Dict[int, Any] = {} + self.execution_successful: bool = False + self.current_step: int = 0 + self.total_steps: int = 0 + self.start_time: Optional[float] = None + self.end_time: Optional[float] = None + + def execute_plan( + self, + plan: List[Dict[str, Any]], + progress_callback: Optional[Callable[[str], None]] = None, + context: Optional[Dict[str, Any]] = None + ) -> Dict[str, Any]: + """ + Execute an analysis plan step-by-step. + + D2-003: Method skeleton + D2-004: Step-by-step execution logic + D2-005: Progress tracking + D2-006: Error handling + + Args: + plan: List of steps to execute + progress_callback: Optional callback for progress updates + context: Optional context data (URLs, data, etc.) + + Returns: + Dictionary with execution results: + - success: Boolean indicating if execution completed + - results: Results from each step + - execution_time: Total time taken + - logs: Execution log entries + + Example: + def show_progress(status): + print(f"Progress: {status}") + + results = executor.execute_plan( + plan=my_plan, + progress_callback=show_progress + ) + """ + # D2-005: Initialize progress tracking + self.total_steps = len(plan) + self.current_step = 0 + self.start_time = time.time() + self.execution_successful = False + self.step_results = {} + self.execution_log = [] + + self._log(f"Starting execution of {self.total_steps}-step plan") + + if progress_callback: + progress_callback(f"Initializing executor (0/{self.total_steps} steps)") + + # D2-004: Execute each step sequentially + for step in plan: + self.current_step = step['step'] + + try: + # D2-005: Update progress + progress_pct = int((self.current_step / self.total_steps) * 100) + self._log(f"Step {self.current_step}/{self.total_steps} ({progress_pct}%): {step['action']}") + + if progress_callback: + progress_callback( + f"Step {self.current_step}/{self.total_steps}: {step['action']}" + ) + + # D2-004: Execute the step + result = self._execute_step(step, context) + + # Store result + self.step_results[self.current_step] = { + 'action': step['action'], + 'result': result, + 'status': 'success', + 'timestamp': datetime.now().isoformat() + } + + self._log(f"โœ… Step {self.current_step} completed: {step['action']}") + + except Exception as e: + # D2-006: Error handling + self._log(f"โŒ Step {self.current_step} failed: {step['action']}") + self._log(f" Error: {str(e)}") + + # Store error + self.step_results[self.current_step] = { + 'action': step['action'], + 'result': None, + 'status': 'failed', + 'error': str(e), + 'timestamp': datetime.now().isoformat() + } + + if progress_callback: + progress_callback(f"โš ๏ธ Step {self.current_step} failed: {str(e)}") + + # Decide whether to continue or stop + # For now, we'll log and continue (graceful degradation) + self._log(f"โš ๏ธ Continuing with remaining steps...") + + # Execution complete + self.end_time = time.time() + execution_time = self.end_time - self.start_time + + # Check if all steps succeeded + failed_steps = [ + step_num for step_num, result in self.step_results.items() + if result['status'] == 'failed' + ] + + self.execution_successful = len(failed_steps) == 0 + + if self.execution_successful: + self._log(f"โœ… Execution completed successfully in {execution_time:.2f}s") + else: + self._log(f"โš ๏ธ Execution completed with {len(failed_steps)} failed steps in {execution_time:.2f}s") + + if progress_callback: + if self.execution_successful: + progress_callback(f"โœ… All {self.total_steps} steps completed!") + else: + progress_callback(f"โš ๏ธ {self.total_steps - len(failed_steps)}/{self.total_steps} steps completed") + + # Return results + return { + 'success': self.execution_successful, + 'results': self.step_results, + 'execution_time': execution_time, + 'logs': self.execution_log, + 'failed_steps': failed_steps + } + + def _execute_step( + self, + step: Dict[str, Any], + context: Optional[Dict[str, Any]] + ) -> Any: + """ + Execute a single step. + + D2-004: Core step execution logic + + Args: + step: Step dictionary with action, params, reason + context: Execution context + + Returns: + Result from executing the step + + Note: + This is a placeholder. In future days, we'll implement + actual logic for each action type (scrape, analyze, etc.) + """ + action = step['action'] + params = step.get('params', {}) + + # For now, simulate execution with a small delay + # In future days, we'll add real implementations for each action + time.sleep(0.1) # Simulate work + + # Placeholder results based on action type + if action == 'scrape_reviews': + return {'status': 'simulated', 'reviews_count': 500} + elif action == 'discover_menu_items': + return {'status': 'simulated', 'items_found': 52} + elif action == 'discover_aspects': + return {'status': 'simulated', 'aspects_found': 7} + elif action == 'analyze_sentiment': + return {'status': 'simulated', 'overall_sentiment': 0.73} + else: + return {'status': 'simulated', 'action': action} + + def _log(self, message: str) -> None: + """ + Log execution progress. + + Args: + message: Log message + """ + timestamp = datetime.now().strftime("%Y-%m-%d %H:%M:%S") + log_entry = f"[{timestamp}] {message}" + self.execution_log.append(log_entry) + print(f"โš™๏ธ {log_entry}") + + def get_execution_summary(self) -> Dict[str, Any]: + """ + Get a summary of the execution. + + Returns: + Dictionary with summary info + """ + if not self.start_time: + return {'status': 'not_started'} + + execution_time = (self.end_time - self.start_time) if self.end_time else 0 + + return { + 'total_steps': self.total_steps, + 'completed_steps': len(self.step_results), + 'successful_steps': sum(1 for r in self.step_results.values() if r['status'] == 'success'), + 'failed_steps': sum(1 for r in self.step_results.values() if r['status'] == 'failed'), + 'execution_time': f"{execution_time:.2f}s", + 'success': self.execution_successful + } + + +# D2-007: Test execution with sample plan +if __name__ == "__main__": + print("=" * 70) + print("D2-007: Testing Agent Executor with Sample Plan") + print("=" * 70 + "\n") + + # Create a sample plan (similar to what planner generates) + sample_plan = [ + { + 'step': 1, + 'action': 'scrape_reviews', + 'params': {'url': 'https://opentable.ca/r/test-restaurant'}, + 'reason': 'Need review data' + }, + { + 'step': 2, + 'action': 'discover_menu_items', + 'params': {'reviews': 'scraped_data'}, + 'reason': 'Discover menu items dynamically' + }, + { + 'step': 3, + 'action': 'discover_aspects', + 'params': {'reviews': 'scraped_data'}, + 'reason': 'Discover relevant aspects' + }, + { + 'step': 4, + 'action': 'analyze_sentiment', + 'params': {'reviews': 'scraped_data'}, + 'reason': 'Calculate sentiment scores' + }, + { + 'step': 5, + 'action': 'generate_insights_chef', + 'params': {'analysis': 'results'}, + 'reason': 'Create chef summary' + } + ] + + # Create executor + executor = AgentExecutor() + + # Define progress callback + def show_progress(status): + print(f"๐Ÿ“Š {status}") + + # Execute the plan + print("Starting execution...\n") + results = executor.execute_plan( + plan=sample_plan, + progress_callback=show_progress + ) + + # Display results + print("\n" + "=" * 70) + print("EXECUTION RESULTS") + print("=" * 70) + + print(f"\nSuccess: {results['success']}") + print(f"Execution time: {results['execution_time']:.2f}s") + print(f"Steps completed: {len(results['results'])}/{len(sample_plan)}") + + if results['failed_steps']: + print(f"Failed steps: {results['failed_steps']}") + + print("\nStep Results:") + for step_num, result in results['results'].items(): + status_icon = "โœ…" if result['status'] == 'success' else "โŒ" + print(f" {status_icon} Step {step_num}: {result['action']} - {result['status']}") + + # Get summary + print("\n" + "=" * 70) + print("EXECUTION SUMMARY") + print("=" * 70) + summary = executor.get_execution_summary() + for key, value in summary.items(): + print(f" {key}: {value}") + + print("\n" + "=" * 70) + print("๐ŸŽ‰ Executor test complete!") + print("=" * 70) \ No newline at end of file diff --git a/src/agent/insights_generator.py b/src/agent/insights_generator.py new file mode 100644 index 0000000000000000000000000000000000000000..4a8cdc64c2454724731726e41e5cfee732f7511b --- /dev/null +++ b/src/agent/insights_generator.py @@ -0,0 +1,268 @@ +""" +Insight Generation Module + +Generates actionable, role-specific insights from restaurant review analysis. + +Stakeholder-specific outputs: +- Chef: Food quality, menu items, presentation, taste +- Manager: Service, operations, staffing, customer experience +""" + +from typing import Dict, Any +from anthropic import Anthropic +import json +import re + + +class InsightsGenerator: + """ + Generates role-specific insights from analysis results. + """ + + def __init__(self, client: Anthropic, model: str): + """ + Initialize the insights generator. + + Args: + client: Anthropic client instance + model: Claude model to use + """ + self.client = client + self.model = model + + def generate_insights( + self, + analysis_data: Dict[str, Any], + role: str = 'chef', + restaurant_name: str = 'the restaurant' + ) -> Dict[str, Any]: + """ + Generate role-specific insights. + + Args: + analysis_data: Results from analysis + role: Target role ('chef' or 'manager') + restaurant_name: Name of the restaurant + + Returns: + Dictionary with summary, strengths, concerns, recommendations + """ + # Build the prompt based on role + if role.lower() == 'chef': + prompt = self._build_chef_prompt(analysis_data, restaurant_name) + elif role.lower() == 'manager': + prompt = self._build_manager_prompt(analysis_data, restaurant_name) + else: + raise ValueError(f"Unknown role: {role}. Must be 'chef' or 'manager'") + + # Call Claude to generate insights + try: + response = self.client.messages.create( + model=self.model, + max_tokens=2000, + temperature=0.4, + messages=[{"role": "user", "content": prompt}] + ) + + # Extract insights + insights_text = response.content[0].text + + # Clean up response + insights_text = insights_text.replace('```json', '').replace('```', '').strip() + + # Remove any trailing commas before closing braces/brackets + insights_text = re.sub(r',(\s*[}\]])', r'\1', insights_text) + + # Parse JSON response + insights = json.loads(insights_text) + + # Validate structure + if not all(key in insights for key in ['summary', 'strengths', 'concerns', 'recommendations']): + print(f"โš ๏ธ Incomplete insights structure, using fallback") + return self._get_fallback_insights(role) + + return insights + + except json.JSONDecodeError as e: + print(f"โŒ Failed to parse insights as JSON: {e}") + print(f"Raw response: {insights_text[:200]}...") + return self._get_fallback_insights(role) + except Exception as e: + print(f"โŒ Error generating insights: {e}") + return self._get_fallback_insights(role) + + def _build_chef_prompt( + self, + analysis_data: Dict[str, Any], + restaurant_name: str + ) -> str: + """ + Build prompt for chef-focused insights. + """ + # Prepare summary of analysis data + menu_summary = self._summarize_menu_data(analysis_data) + aspect_summary = self._summarize_aspect_data(analysis_data, focus='food') + + prompt = f"""You are an expert culinary consultant analyzing customer feedback for {restaurant_name}. + +MENU PERFORMANCE: +{menu_summary} + +FOOD-RELATED ASPECTS: +{aspect_summary} + +YOUR TASK: +Generate actionable insights specifically for the HEAD CHEF. Focus on: +- Food quality and taste +- Menu items (what's working, what's not) +- Ingredient quality and freshness +- Presentation and plating +- Portion sizes +- Recipe consistency +- Kitchen execution + +CRITICAL RULES: +1. Focus ONLY on food/kitchen topics +2. Be specific with evidence from reviews +3. Make recommendations actionable +4. Output ONLY valid JSON, no other text + +OUTPUT FORMAT (JSON): +{{ + "summary": "2-3 sentence executive summary", + "strengths": ["Specific strength 1", "Specific strength 2", "Specific strength 3"], + "concerns": ["Specific concern 1", "Specific concern 2"], + "recommendations": [ + {{ + "priority": "high", + "action": "Specific action to take", + "reason": "Why this matters", + "evidence": "Supporting data" + }} + ] +}} + +IMPORTANT: Ensure all JSON is properly formatted with no trailing commas. + +Generate chef insights:""" + + return prompt + + def _build_manager_prompt( + self, + analysis_data: Dict[str, Any], + restaurant_name: str + ) -> str: + """ + Build prompt for manager-focused insights. + """ + # Prepare summary of analysis data + aspect_summary = self._summarize_aspect_data(analysis_data, focus='operations') + + prompt = f"""You are an expert restaurant operations consultant analyzing customer feedback for {restaurant_name}. + +OPERATIONAL ASPECTS: +{aspect_summary} + +YOUR TASK: +Generate actionable insights specifically for the RESTAURANT MANAGER. Focus on: +- Service quality and speed +- Staff performance and training needs +- Wait times and reservations +- Customer experience and satisfaction +- Operational efficiency +- Ambience and atmosphere +- Value for money +- Cleanliness and maintenance + +CRITICAL RULES: +1. Focus ONLY on operations/service topics +2. Be specific with evidence from reviews +3. Make recommendations actionable +4. Output ONLY valid JSON, no other text + +OUTPUT FORMAT (JSON): +{{ + "summary": "2-3 sentence executive summary", + "strengths": ["Specific strength 1", "Specific strength 2", "Specific strength 3"], + "concerns": ["Specific concern 1", "Specific concern 2"], + "recommendations": [ + {{ + "priority": "high", + "action": "Specific action to take", + "reason": "Why this matters", + "evidence": "Supporting data" + }} + ] +}} + +IMPORTANT: Ensure all JSON is properly formatted with no trailing commas. + +Generate manager insights:""" + + return prompt + + def _summarize_menu_data(self, analysis_data: Dict[str, Any]) -> str: + """Summarize menu analysis for prompts.""" + menu_data = analysis_data.get('menu_analysis', {}) + food_items = menu_data.get('food_items', [])[:10] # Top 10 + drinks = menu_data.get('drinks', [])[:5] # Top 5 + + summary = [] + + if food_items: + summary.append("TOP FOOD ITEMS:") + for item in food_items: + sentiment = item.get('sentiment', 0) + mentions = item.get('mention_count', 0) + summary.append(f" - {item.get('name', 'unknown')}: sentiment {sentiment:+.2f}, {mentions} mentions") + + if drinks: + summary.append("\nTOP DRINKS:") + for drink in drinks: + sentiment = drink.get('sentiment', 0) + mentions = drink.get('mention_count', 0) + summary.append(f" - {drink.get('name', 'unknown')}: sentiment {sentiment:+.2f}, {mentions} mentions") + + return '\n'.join(summary) if summary else "No menu data available" + + def _summarize_aspect_data(self, analysis_data: Dict[str, Any], focus: str = 'all') -> str: + """Summarize aspect analysis for prompts.""" + aspect_data = analysis_data.get('aspect_analysis', {}) + aspects = aspect_data.get('aspects', []) + + # Filter aspects based on focus + if focus == 'food': + food_keywords = ['food', 'taste', 'flavor', 'quality', 'presentation', 'freshness', 'portion'] + aspects = [a for a in aspects if any(kw in a.get('name', '').lower() for kw in food_keywords)] + elif focus == 'operations': + ops_keywords = ['service', 'staff', 'wait', 'ambience', 'atmosphere', 'value', 'price', 'clean'] + aspects = [a for a in aspects if any(kw in a.get('name', '').lower() for kw in ops_keywords)] + + aspects = aspects[:10] # Top 10 + + summary = [] + for aspect in aspects: + sentiment = aspect.get('sentiment', 0) + mentions = aspect.get('mention_count', 0) + summary.append(f" - {aspect.get('name', 'unknown')}: sentiment {sentiment:+.2f}, {mentions} mentions") + + return '\n'.join(summary) if summary else "No aspect data available" + + def _get_fallback_insights(self, role: str) -> Dict[str, Any]: + """ + Return fallback insights if generation fails. + """ + return { + "summary": f"Unable to generate {role} insights at this time.", + "strengths": ["Analysis data available for review"], + "concerns": ["Insight generation encountered an error"], + "recommendations": [ + { + "priority": "high", + "action": "Retry insight generation", + "reason": "Complete analysis requires insights", + "evidence": "System error" + } + ] + } \ No newline at end of file diff --git a/src/agent/menu_discovery.py b/src/agent/menu_discovery.py new file mode 100644 index 0000000000000000000000000000000000000000..eb255f53b55aa3b7d109b338f6e55af665d26216 --- /dev/null +++ b/src/agent/menu_discovery.py @@ -0,0 +1,275 @@ +""" +Menu Discovery Module - FIXED for large review sets +Processes reviews in batches with retry logic +""" + +from typing import List, Dict, Any, Optional +from anthropic import Anthropic +import json +import os +import sys + +# Add project root +project_root = os.path.dirname(os.path.dirname(os.path.dirname(os.path.abspath(__file__)))) +if project_root not in sys.path: + sys.path.insert(0, project_root) + +from src.agent.api_utils import call_claude_with_retry + + +class MenuDiscovery: + """ + Discovers menu items and drinks from reviews using AI. + Handles large review sets by batching. + """ + + def __init__(self, client: Anthropic, model: str): + """Initialize menu discovery.""" + self.client = client + self.model = model + + def extract_menu_items( + self, + reviews: List[str], + restaurant_name: str = "the restaurant", + max_items: int = 50, + batch_size: int = 15 + ) -> Dict[str, Any]: + """Extract menu items in batches to handle large review sets.""" + print(f"๐Ÿ” Processing {len(reviews)} reviews in batches of {batch_size}...") + + all_food_items = {} + all_drinks = {} + + # Process in batches + for i in range(0, len(reviews), batch_size): + batch = reviews[i:i+batch_size] + batch_num = (i // batch_size) + 1 + total_batches = (len(reviews) + batch_size - 1) // batch_size + + print(f" Batch {batch_num}/{total_batches}: {len(batch)} reviews...") + + try: + batch_result = self._extract_batch(batch, restaurant_name, max_items) + + # Merge results + for item in batch_result.get('food_items', []): + name = item['name'] + if name in all_food_items: + all_food_items[name]['mention_count'] += item['mention_count'] + all_food_items[name]['related_reviews'].extend(item.get('related_reviews', [])) + old_sent = all_food_items[name]['sentiment'] + new_sent = item['sentiment'] + all_food_items[name]['sentiment'] = (old_sent + new_sent) / 2 + else: + all_food_items[name] = item + + for drink in batch_result.get('drinks', []): + name = drink['name'] + if name in all_drinks: + all_drinks[name]['mention_count'] += drink['mention_count'] + all_drinks[name]['related_reviews'].extend(drink.get('related_reviews', [])) + old_sent = all_drinks[name]['sentiment'] + new_sent = drink['sentiment'] + all_drinks[name]['sentiment'] = (old_sent + new_sent) / 2 + else: + all_drinks[name] = drink + + except Exception as e: + print(f" โš ๏ธ Batch {batch_num} failed: {e}") + continue + + # Convert back to lists + food_items_list = list(all_food_items.values()) + drinks_list = list(all_drinks.values()) + + # Sort by mention count + food_items_list.sort(key=lambda x: x['mention_count'], reverse=True) + drinks_list.sort(key=lambda x: x['mention_count'], reverse=True) + + # Limit results + food_items_list = food_items_list[:max_items] + drinks_list = drinks_list[:max_items] + + print(f"โœ… Discovered {len(food_items_list)} food items + {len(drinks_list)} drinks") + + return { + "food_items": food_items_list, + "drinks": drinks_list, + "total_extracted": len(food_items_list) + len(drinks_list) + } + + def _extract_batch( + self, + reviews: List[str], + restaurant_name: str, + max_items: int + ) -> Dict[str, Any]: + """Extract from a single batch with retry logic.""" + prompt = self._build_extraction_prompt(reviews, restaurant_name, max_items) + + try: + response = call_claude_with_retry( + client=self.client, + model=self.model, + max_tokens=4000, + temperature=0.3, + messages=[{"role": "user", "content": prompt}] + ) + + result_text = response.content[0].text + result_text = result_text.replace('```json', '').replace('```', '').strip() + + extracted_data = json.loads(result_text) + extracted_data = self._normalize_items(extracted_data) + + return extracted_data + + except json.JSONDecodeError as e: + print(f"โŒ Failed to parse menu items: {e}") + return {"food_items": [], "drinks": [], "total_extracted": 0} + except Exception as e: + print(f"โŒ Error extracting menu items: {e}") + return {"food_items": [], "drinks": [], "total_extracted": 0} + + def _normalize_items(self, data: Dict[str, Any]) -> Dict[str, Any]: + """Normalize item names to lowercase.""" + for item in data.get('food_items', []): + if 'name' in item: + item['name'] = item['name'].lower() + + for drink in data.get('drinks', []): + if 'name' in drink: + drink['name'] = drink['name'].lower() + + return data + + def generate_item_summary( + self, + item: Dict[str, Any], + restaurant_name: str = "the restaurant" + ) -> str: + """Generate 2-3 sentence summary for a menu item.""" + item_name = item.get('name', 'unknown') + sentiment = item.get('sentiment', 0) + related_reviews = item.get('related_reviews', []) + + if not related_reviews: + return f"No specific feedback found for {item_name}." + + review_texts = [r.get('review_text', '') for r in related_reviews[:10]] + reviews_combined = "\n\n".join(review_texts) + + prompt = f"""Summarize customer feedback about "{item_name}" at {restaurant_name}. + +REVIEWS MENTIONING THIS ITEM: +{reviews_combined} + +TASK: +Create a 2-3 sentence summary of what customers say about {item_name}. + +- Overall sentiment: {sentiment:+.2f} ({self._sentiment_label(sentiment)}) +- Be specific and evidence-based +- Mention common praise points +- Mention concerns if any +- Keep it concise (2-3 sentences max) + +Summary:""" + + try: + response = call_claude_with_retry( + client=self.client, + model=self.model, + max_tokens=200, + temperature=0.4, + messages=[{"role": "user", "content": prompt}] + ) + + return response.content[0].text.strip() + + except Exception as e: + print(f"โŒ Error generating summary: {e}") + return f"Unable to generate summary for {item_name}." + + def _sentiment_label(self, sentiment: float) -> str: + """Convert sentiment score to label.""" + if sentiment >= 0.7: + return "Very Positive" + elif sentiment >= 0.3: + return "Positive" + elif sentiment >= 0: + return "Mixed" + elif sentiment >= -0.3: + return "Negative" + else: + return "Very Negative" + + def _build_extraction_prompt( + self, + reviews: List[str], + restaurant_name: str, + max_items: int + ) -> str: + """Build menu extraction prompt.""" + numbered_reviews = [] + for i, review in enumerate(reviews): + numbered_reviews.append(f"[Review {i}]: {review}") + + reviews_text = "\n\n".join(numbered_reviews) + + prompt = f"""You are analyzing customer reviews for {restaurant_name} to discover SPECIFIC menu items and drinks WITH SENTIMENT. + +REVIEWS (numbered for reference): +{reviews_text} + +YOUR TASK: +1. Extract SPECIFIC food items and drinks +2. Calculate sentiment for each +3. IDENTIFY WHICH REVIEWS mention each item (use review numbers!) + +CRITICAL RULES: + +1. GRANULARITY: + - Keep items SEPARATE: "salmon sushi" โ‰  "salmon roll" โ‰  "salmon nigiri" + - Use LOWERCASE for all item names + +2. SENTIMENT ANALYSIS: + - Calculate sentiment from context where item is mentioned + - Score: -1.0 (very negative) to +1.0 (very positive) + +3. FOOD vs DRINKS: + - Separate food from drinks + +4. REVIEW EXTRACTION: + - For EACH item, identify which reviews mention it + - Use review numbers + - Include full review text + +5. FILTER NOISE: + - โŒ Skip: "food", "meal" + - โœ… Only: SPECIFIC menu items + +OUTPUT FORMAT (JSON): +{{ + "food_items": [ + {{ + "name": "item name in lowercase", + "mention_count": number, + "sentiment": float, + "category": "appetizer/entree/dessert/etc", + "related_reviews": [ + {{ + "review_index": 0, + "review_text": "full review text", + "sentiment_context": "quote" + }} + ] + }} + ], + "drinks": [...same structure...], + "total_extracted": total_count +}} + +Extract ALL items (up to {max_items}):""" + + return prompt diff --git a/src/agent/planner.py b/src/agent/planner.py new file mode 100644 index 0000000000000000000000000000000000000000..e94a432cc451b5d25262a7589f627d8ee9c9d707 --- /dev/null +++ b/src/agent/planner.py @@ -0,0 +1,385 @@ +""" +Agent Planning Module + +Creates strategic analysis plans using Claude AI. +Plans adapt to any restaurant type and include comprehensive validation. + +UNIVERSAL DESIGN: +- Works with ANY restaurant +- Claude generates custom plans +- Full data quality validation +- Transparent reasoning +""" + +import json +from typing import List, Dict, Any, Optional +from anthropic import Anthropic + + +class AgentPlanner: + """ + Creates and validates analysis plans for restaurant reviews. + + Uses Claude AI to generate intelligent, adaptive plans that work + for any restaurant type (Japanese, Italian, Fast Food, etc.) + + Features: + - AI-generated plans (not hardcoded) + - Comprehensive validation (null checks, data quality) + - Adapts to restaurant context + + Example: + planner = AgentPlanner(client, model) + + context = { + "restaurant_name": "Any Restaurant", + "data_source": "https://opentable.ca/r/any-restaurant", + "review_count": "500" + } + + plan = planner.create_plan(context) + validation = planner.validate_plan(plan) + """ + + def __init__(self, client: Anthropic, model: str): + """ + Initialize the planner. + + Args: + client: Anthropic client instance + model: Claude model to use + """ + self.client = client + self.model = model + + # Define allowed actions for validation + self.allowed_actions = [ + "scrape_reviews", + "discover_menu_items", + "discover_aspects", + "analyze_sentiment", + "analyze_menu_performance", + "analyze_aspects", + "detect_anomalies", + "generate_insights_chef", + "generate_insights_manager", + "save_to_drive", + "send_alerts", + "index_for_rag" + ] + + def create_plan(self, context: Dict[str, Any]) -> List[Dict[str, Any]]: + """ + Create an analysis plan using Claude AI. + + Args: + context: Dictionary with: + - restaurant_name: Name (or "Unknown") + - data_source: URL or data source + - review_count: Estimated number of reviews + - goals: Analysis goals (optional) + + Returns: + List of plan steps, each with: + - step: Integer step number + - action: Action name + - params: Parameters dict + - reason: Why this step is needed + - estimated_time: Time estimate + """ + # Build the prompt for Claude + prompt = self._build_planning_prompt(context) + + # Call Claude to generate plan + try: + response = self.client.messages.create( + model=self.model, + max_tokens=2000, + temperature=0.3, # Lower temperature for consistent planning + messages=[{"role": "user", "content": prompt}] + ) + + # Extract and parse the plan + plan_text = response.content[0].text + + # Remove markdown code blocks if present + plan_text = plan_text.replace('```json', '').replace('```', '').strip() + + # Parse JSON + plan = json.loads(plan_text) + + return plan + + except json.JSONDecodeError as e: + print(f"โŒ Failed to parse plan as JSON: {e}") + print(f"Raw response: {plan_text[:500]}") + return [] + except Exception as e: + print(f"โŒ Error creating plan: {e}") + return [] + + def _build_planning_prompt(self, context: Dict[str, Any]) -> str: + """ + Build the prompt for Claude to generate a plan. + + Args: + context: Context dictionary + + Returns: + Formatted prompt string + """ + restaurant_name = context.get('restaurant_name', 'Unknown Restaurant') + data_source = context.get('data_source', 'OpenTable URL') + review_count = context.get('review_count', '500') + goals = context.get('goals', 'Comprehensive analysis with actionable insights') + + prompt = f"""You are an expert AI agent specialized in restaurant analytics. Create a detailed, executable plan for analyzing customer reviews. + +CONTEXT: +- Restaurant: {restaurant_name} +- Data Source: {data_source} +- Review Count: {review_count} reviews (estimated) +- Goals: {goals} + +YOUR TASK: +Create a comprehensive step-by-step plan to analyze these reviews and deliver actionable insights. + +REQUIREMENTS: + +1. **Dynamic Discovery** (CRITICAL): + - MUST discover menu items from review text (NO hardcoding) + - MUST discover aspects customers care about (adapts to restaurant type) + - Restaurant could be Japanese, Italian, Mexican, Fast Food, etc. + +2. **Complete Analysis**: + - Overall sentiment trends + - Menu item performance (what's loved/hated) + - Aspect-based analysis (service, food, ambience, etc.) + - Anomaly detection (recent problems, complaint spikes) + +3. **Actionable Outputs**: + - Role-specific summaries (Chef vs Manager) + - Specific recommendations with evidence + - Automated saves (MCP to Google Drive) + - Automated alerts (MCP to Slack for critical issues) + +4. **Enable Q&A**: + - Index reviews for RAG-based question answering + +AVAILABLE ACTIONS (use these exact names): +- scrape_reviews: Get reviews from URL +- discover_menu_items: Extract mentioned food/drink items using AI +- discover_aspects: Identify what aspects customers discuss using AI +- analyze_sentiment: Calculate overall sentiment scores +- analyze_menu_performance: Sentiment analysis per menu item +- analyze_aspects: Sentiment analysis per aspect +- detect_anomalies: Compare current vs historical data +- generate_insights_chef: Create chef-focused summary +- generate_insights_manager: Create manager-focused summary +- save_to_drive: Save reports to Google Drive via MCP +- send_alerts: Send Slack alerts via MCP for critical issues +- index_for_rag: Prepare reviews for Q&A system + +OUTPUT FORMAT (CRITICAL): +Return ONLY valid JSON array. Each step MUST have: +- step: Integer (1, 2, 3...) +- action: String (one of the available actions above) +- params: Object (parameters for this action, can be empty dict) +- reason: String (why this step is necessary) +- estimated_time: String (e.g., "2 minutes", "30 seconds") + +EXAMPLE: +[ + {{ + "step": 1, + "action": "scrape_reviews", + "params": {{"url": "{data_source}"}}, + "reason": "Must collect review data before analysis can begin", + "estimated_time": "3 minutes" + }}, + {{ + "step": 2, + "action": "discover_menu_items", + "params": {{"reviews": "scraped_reviews", "max_items": 50}}, + "reason": "Need to identify what dishes customers mention - adapts to ANY restaurant", + "estimated_time": "45 seconds" + }} +] + +Now create the COMPLETE analysis plan as a JSON array (aim for 10-12 steps):""" + + return prompt + + def validate_plan(self, plan: List[Dict[str, Any]]) -> Dict[str, Any]: + """ + Validate plan structure, logic, and data quality. + + Checks: + - Required actions present + - No null/empty values + - Correct data types + - Valid action names + - Logical ordering + + Args: + plan: List of plan steps + + Returns: + Dict with: + - valid: Boolean + - issues: List of problems found + - suggestions: List of improvements + """ + issues = [] + suggestions = [] + + # Check 1: Plan exists and not empty + if not plan: + issues.append("Plan is empty or null") + return { + "valid": False, + "issues": issues, + "suggestions": ["Generate a new plan"] + } + + # Check 2: Plan length is reasonable + if len(plan) < 5: + issues.append(f"Plan too short ({len(plan)} steps) - needs at least 5 steps") + if len(plan) > 20: + issues.append(f"Plan too long ({len(plan)} steps) - should be under 20 steps") + + # Check 3: Required actions are present + actions = [step.get('action') for step in plan] + required_actions = ['scrape_reviews', 'discover_menu_items', 'discover_aspects'] + + for required in required_actions: + if required not in actions: + issues.append(f"Missing required action: {required}") + + # Check 4: Validate each step + for i, step in enumerate(plan, start=1): + step_id = f"Step {i}" + + # Null/empty checks + if 'action' not in step or not step['action']: + issues.append(f"{step_id}: Missing or empty 'action' field") + + if 'reason' not in step or not step['reason']: + issues.append(f"{step_id}: Missing or empty 'reason' field") + + if 'params' not in step: + issues.append(f"{step_id}: Missing 'params' field") + + if 'step' not in step: + issues.append(f"{step_id}: Missing 'step' field") + + # Data type checks + if 'step' in step and not isinstance(step['step'], int): + issues.append(f"{step_id}: 'step' must be integer, got {type(step['step'])}") + + if 'action' in step and not isinstance(step['action'], str): + issues.append(f"{step_id}: 'action' must be string, got {type(step['action'])}") + + if 'params' in step and not isinstance(step['params'], dict): + issues.append(f"{step_id}: 'params' must be dict, got {type(step['params'])}") + + if 'reason' in step and not isinstance(step['reason'], str): + issues.append(f"{step_id}: 'reason' must be string, got {type(step['reason'])}") + + # Value validity checks + if 'action' in step and step['action'] not in self.allowed_actions: + issues.append(f"{step_id}: Unknown action '{step['action']}'") + + # Step numbering check + if 'step' in step and step['step'] != i: + issues.append(f"{step_id}: Step number mismatch (expected {i}, got {step['step']})") + + # Usability checks + if 'reason' in step and len(step['reason']) < 10: + issues.append(f"{step_id}: Reason too short ('{step['reason']}')") + + # Check 5: Logical ordering + if 'scrape_reviews' in actions: + scrape_index = actions.index('scrape_reviews') + # Scraping should be first or very early + if scrape_index > 2: + suggestions.append("'scrape_reviews' should happen earlier in the plan") + + # Check 6: Completeness suggestions + if 'save_to_drive' not in actions: + suggestions.append("Consider adding 'save_to_drive' to persist results") + + if 'detect_anomalies' not in actions: + suggestions.append("Consider adding 'detect_anomalies' for proactive insights") + + if 'send_alerts' not in actions: + suggestions.append("Consider adding 'send_alerts' for critical issue notifications") + + # Final validation result + return { + "valid": len(issues) == 0, + "issues": issues, + "suggestions": suggestions + } + + +# Test code +if __name__ == "__main__": + print("=" * 70) + print("Testing AgentPlanner") + print("=" * 70 + "\n") + + from dotenv import load_dotenv + import os + + load_dotenv() + + # Initialize + client = Anthropic(api_key=os.getenv('ANTHROPIC_API_KEY')) + planner = AgentPlanner(client=client, model="claude-sonnet-4-20250514") + + # Test context + context = { + "restaurant_name": "Test Restaurant (Any Type)", + "data_source": "https://opentable.ca/r/test-restaurant", + "review_count": "500", + "goals": "Comprehensive analysis with actionable insights" + } + + print("๐Ÿค– Creating analysis plan...") + print(f"Context: {context}\n") + + plan = planner.create_plan(context) + + if plan: + print(f"โœ… Generated plan with {len(plan)} steps:\n") + for step in plan: + print(f" {step['step']}. {step['action']}") + print(f" Reason: {step['reason']}") + print(f" Time: {step.get('estimated_time', 'N/A')}\n") + + print("๐Ÿ” Validating plan...\n") + validation = planner.validate_plan(plan) + + print(f"Valid: {validation['valid']}") + + if validation['issues']: + print(f"\nโŒ Issues found:") + for issue in validation['issues']: + print(f" - {issue}") + else: + print("โœ… No issues found") + + if validation['suggestions']: + print(f"\n๐Ÿ’ก Suggestions:") + for suggestion in validation['suggestions']: + print(f" - {suggestion}") + + print("\n" + "=" * 70) + if validation['valid']: + print("๐ŸŽ‰ Plan is valid and ready to execute!") + else: + print("โš ๏ธ Plan needs fixes before execution") + print("=" * 70) + else: + print("โŒ Failed to generate plan") diff --git a/src/agent/summary_generator.py b/src/agent/summary_generator.py new file mode 100644 index 0000000000000000000000000000000000000000..69be54cd42b3252ddb477ee075b4ec4eb6e90360 --- /dev/null +++ b/src/agent/summary_generator.py @@ -0,0 +1,308 @@ +""" +Summary Generator for Menu Items and Aspects + +Generates coherent AI summaries for each menu item and aspect +by synthesizing all related review mentions. +""" + +from typing import Dict, List, Any +from anthropic import Anthropic +import json + + +class SummaryGenerator: + """ + Generates AI-powered summaries for menu items and aspects. + """ + + def __init__(self, client: Anthropic, model: str = "claude-sonnet-4-20250514"): + self.client = client + self.model = model + + def generate_menu_summaries( + self, + menu_data: Dict[str, Any], + restaurant_name: str = "the restaurant" + ) -> Dict[str, Any]: + """ + Add AI-generated summaries to menu items. + + Args: + menu_data: Menu analysis with food_items and drinks + restaurant_name: Name of restaurant for context + + Returns: + Updated menu_data with summary field added to each item + """ + # Process food items + if 'food_items' in menu_data: + menu_data['food_items'] = self._add_summaries_to_items( + menu_data['food_items'], + restaurant_name, + item_type="menu item" + ) + + # Process drinks + if 'drinks' in menu_data: + menu_data['drinks'] = self._add_summaries_to_items( + menu_data['drinks'], + restaurant_name, + item_type="drink" + ) + + return menu_data + + def generate_aspect_summaries( + self, + aspect_data: Dict[str, Any], + restaurant_name: str = "the restaurant" + ) -> Dict[str, Any]: + """ + Add AI-generated summaries to aspects. + + Args: + aspect_data: Aspect analysis with aspects array + restaurant_name: Name of restaurant for context + + Returns: + Updated aspect_data with summary field added to each aspect + """ + if 'aspects' in aspect_data: + aspect_data['aspects'] = self._add_summaries_to_items( + aspect_data['aspects'], + restaurant_name, + item_type="aspect" + ) + + return aspect_data + + def _add_summaries_to_items( + self, + items: List[Dict[str, Any]], + restaurant_name: str, + item_type: str + ) -> List[Dict[str, Any]]: + """ + Add summaries to a list of items (menu items or aspects). + Processes in batches for efficiency. + """ + if not items: + return items + + # Process in batches of 10 items + batch_size = 10 + + for i in range(0, len(items), batch_size): + batch = items[i:i+batch_size] + + print(f" Generating summaries for {len(batch)} {item_type}s...") + + # Generate summaries for this batch + summaries = self._generate_batch_summaries( + batch, + restaurant_name, + item_type + ) + + # Add summaries to items + for j, item in enumerate(batch): + item_name = item.get('name', 'unknown') + if item_name in summaries: + item['summary'] = summaries[item_name] + else: + # Fallback: Create simple summary from sentiment context + item['summary'] = self._create_fallback_summary(item, item_type) + + return items + + def _generate_batch_summaries( + self, + items: List[Dict[str, Any]], + restaurant_name: str, + item_type: str + ) -> Dict[str, str]: + """ + Generate summaries for a batch of items using Claude API. + """ + prompt = self._build_summary_prompt(items, restaurant_name, item_type) + + try: + import time + time.sleep(2) # Add 2 second delay between summary batches + + response = self.client.messages.create( + model=self.model, + max_tokens=3000, + temperature=0.3, + messages=[{"role": "user", "content": prompt}] + ) + + result_text = response.content[0].text + result_text = result_text.replace('```json', '').replace('```', '').strip() + + summaries = json.loads(result_text) + return summaries.get('summaries', {}) + + except json.JSONDecodeError as e: + print(f" โš ๏ธ Failed to parse summaries: {e}") + return {} + except Exception as e: + print(f" โš ๏ธ Error generating summaries: {e}") + return {} + + def _build_summary_prompt( + self, + items: List[Dict[str, Any]], + restaurant_name: str, + item_type: str + ) -> str: + """Build prompt for batch summary generation.""" + + # Prepare items data + items_data = [] + for item in items: + name = item.get('name', 'unknown') + sentiment = item.get('sentiment', 0) + mention_count = item.get('mention_count', 0) + related_reviews = item.get('related_reviews', []) + + # Extract all sentiment contexts + contexts = [r.get('sentiment_context', '') for r in related_reviews if r.get('sentiment_context')] + + items_data.append({ + 'name': name, + 'sentiment': sentiment, + 'mention_count': mention_count, + 'contexts': contexts + }) + + items_json = json.dumps(items_data, indent=2) + + prompt = f"""You are summarizing customer feedback for {restaurant_name}. + +For each {item_type} below, create a 2-3 sentence summary that: +1. Synthesizes what customers say across ALL mentions +2. Highlights the overall sentiment (positive/negative/mixed) +3. Mentions specific details customers care about +4. Is written for restaurant owners/managers to understand customer opinion + +{item_type.upper()}S TO SUMMARIZE: +{items_json} + +OUTPUT FORMAT (JSON): +{{ + "summaries": {{ + "{item_type} name 1": "Summary sentence 1. Summary sentence 2.", + "{item_type} name 2": "Summary sentence 1. Summary sentence 2." + }} +}} + +Rules: +- Each summary must be 2-3 complete sentences +- Use specific details from the contexts provided +- Match the sentiment score (positive if >0.3, negative if <-0.3, mixed otherwise) +- Write in professional, actionable language +- Output ONLY valid JSON + +Generate summaries:""" + + return prompt + + def _create_fallback_summary( + self, + item: Dict[str, Any], + item_type: str + ) -> str: + """ + Create a simple fallback summary if AI generation fails. + """ + name = item.get('name', 'this item') + sentiment = item.get('sentiment', 0) + mention_count = item.get('mention_count', 0) + related_reviews = item.get('related_reviews', []) + + # Get first context as example + first_context = "" + if related_reviews and related_reviews[0].get('sentiment_context'): + first_context = related_reviews[0]['sentiment_context'] + + # Create simple summary based on sentiment + if sentiment > 0.3: + tone = "positively received" + elif sentiment < -0.3: + tone = "received negative feedback" + else: + tone = "received mixed feedback" + + summary = f"The {name} is {tone} by customers, mentioned in {mention_count} review(s)." + + if first_context: + summary += f" Customers noted: '{first_context[:100]}...'" + + return summary + + +def add_summaries_to_analysis( + menu_data: Dict[str, Any], + aspect_data: Dict[str, Any], + client: Anthropic, + restaurant_name: str = "the restaurant", + model: str = "claude-sonnet-4-20250514" +) -> tuple[Dict[str, Any], Dict[str, Any]]: + """ + Convenience function to add summaries to both menu and aspect data. + + Args: + menu_data: Menu analysis dictionary + aspect_data: Aspect analysis dictionary + client: Anthropic API client + restaurant_name: Name of restaurant + model: Claude model to use + + Returns: + Tuple of (updated_menu_data, updated_aspect_data) + """ + print("\n๐Ÿค– Generating AI summaries for menu items and aspects...") + + generator = SummaryGenerator(client, model) + + # Generate menu summaries + print("\n๐Ÿ“‹ Menu Item Summaries:") + menu_data = generator.generate_menu_summaries(menu_data, restaurant_name) + + # Generate aspect summaries + print("\n๐Ÿ” Aspect Summaries:") + aspect_data = generator.generate_aspect_summaries(aspect_data, restaurant_name) + + print("โœ… All summaries generated!\n") + + return menu_data, aspect_data + + +if __name__ == "__main__": + # Test the summary generator + from anthropic import Anthropic + import os + + client = Anthropic(api_key=os.environ.get("ANTHROPIC_API_KEY")) + + # Sample menu data + test_menu = { + "food_items": [ + { + "name": "salmon oshi sushi", + "sentiment": 0.85, + "mention_count": 5, + "related_reviews": [ + {"sentiment_context": "The salmon oshi sushi was incredible, so fresh and beautifully presented"}, + {"sentiment_context": "Best salmon dish I've ever had, melts in your mouth"} + ] + } + ] + } + + # Test generation + generator = SummaryGenerator(client) + result = generator.generate_menu_summaries(test_menu, "Test Restaurant") + + print(json.dumps(result, indent=2)) \ No newline at end of file diff --git a/src/agent/unified_analyzer.py b/src/agent/unified_analyzer.py new file mode 100644 index 0000000000000000000000000000000000000000..c632f28a13c2a20ecaff652d634ae093e088b66f --- /dev/null +++ b/src/agent/unified_analyzer.py @@ -0,0 +1,334 @@ +""" +Unified Review Analyzer - Single-pass extraction +Extracts menu items, aspects, and sentiment in ONE API call per batch +""" + +from typing import List, Dict, Any +from anthropic import Anthropic +import json +import sys +import os + +project_root = os.path.dirname(os.path.dirname(os.path.dirname(os.path.abspath(__file__)))) +if project_root not in sys.path: + sys.path.insert(0, project_root) + +from src.agent.api_utils import call_claude_with_retry + + +class UnifiedReviewAnalyzer: + """ + Analyzes reviews in a SINGLE PASS to extract: + - Menu items (food + drinks) + - Customer aspects (service, ambience, etc.) + - Sentiment for each + + Reduces API calls by 3x! + """ + + def __init__(self, client: Anthropic, model: str): + self.client = client + self.model = model + + def analyze_reviews( + self, + reviews: List[str], + restaurant_name: str = "the restaurant", + batch_size: int = 20 + ) -> Dict[str, Any]: + """ + Single-pass analysis of all reviews. + + Returns: + { + "menu_items": {...}, + "aspects": {...}, + "overall_stats": {...} + } + """ + print(f"๐Ÿš€ Unified analysis: {len(reviews)} reviews in batches of {batch_size}...") + + all_food_items = {} + all_drinks = {} + all_aspects = {} + + # Process in batches + for i in range(0, len(reviews), batch_size): + batch = reviews[i:i+batch_size] + batch_num = (i // batch_size) + 1 + total_batches = (len(reviews) + batch_size - 1) // batch_size + + print(f" Batch {batch_num}/{total_batches}: {len(batch)} reviews...") + + try: + batch_result = self._analyze_batch(batch, restaurant_name, start_index=i) + + # Merge menu items + for item in batch_result.get('food_items', []): + name = item['name'] + if name in all_food_items: + all_food_items[name]['mention_count'] += item['mention_count'] + all_food_items[name]['related_reviews'].extend(item.get('related_reviews', [])) + old_sent = all_food_items[name]['sentiment'] + new_sent = item['sentiment'] + all_food_items[name]['sentiment'] = (old_sent + new_sent) / 2 + else: + all_food_items[name] = item + + # Merge drinks + for drink in batch_result.get('drinks', []): + name = drink['name'] + if name in all_drinks: + all_drinks[name]['mention_count'] += drink['mention_count'] + all_drinks[name]['related_reviews'].extend(drink.get('related_reviews', [])) + old_sent = all_drinks[name]['sentiment'] + new_sent = drink['sentiment'] + all_drinks[name]['sentiment'] = (old_sent + new_sent) / 2 + else: + all_drinks[name] = drink + + # Merge aspects + for aspect in batch_result.get('aspects', []): + name = aspect['name'] + if name in all_aspects: + all_aspects[name]['mention_count'] += aspect['mention_count'] + all_aspects[name]['related_reviews'].extend(aspect.get('related_reviews', [])) + old_sent = all_aspects[name]['sentiment'] + new_sent = aspect['sentiment'] + all_aspects[name]['sentiment'] = (old_sent + new_sent) / 2 + else: + all_aspects[name] = aspect + + except Exception as e: + print(f" โš ๏ธ Batch {batch_num} failed: {e}") + continue + + # Convert to lists and sort + food_items_list = sorted(list(all_food_items.values()), + key=lambda x: x['mention_count'], reverse=True) + drinks_list = sorted(list(all_drinks.values()), + key=lambda x: x['mention_count'], reverse=True) + aspects_list = sorted(list(all_aspects.values()), + key=lambda x: x['mention_count'], reverse=True) + + print(f"โœ… Discovered: {len(food_items_list)} food + {len(drinks_list)} drinks + {len(aspects_list)} aspects") + + return { + "menu_analysis": { + "food_items": food_items_list, + "drinks": drinks_list, + "total_extracted": len(food_items_list) + len(drinks_list) + }, + "aspect_analysis": { + "aspects": aspects_list, + "total_aspects": len(aspects_list) + } + } + + def _analyze_batch( + self, + reviews: List[str], + restaurant_name: str, + start_index: int = 0 + ) -> Dict[str, Any]: + """Analyze a single batch - extract EVERYTHING in one call.""" + prompt = self._build_unified_prompt(reviews, restaurant_name, start_index) + + try: + response = call_claude_with_retry( + client=self.client, + model=self.model, + max_tokens=4000, # Reduced since we're not returning full text + temperature=0.3, + messages=[{"role": "user", "content": prompt}] + ) + + result_text = response.content[0].text + result_text = result_text.replace('```json', '').replace('```', '').strip() + + # Parse JSON + try: + data = json.loads(result_text) + except json.JSONDecodeError as e: + print(f" โš ๏ธ JSON parse error: {e}") + return {"food_items": [], "drinks": [], "aspects": []} + + # Post-process: Add full review text back using indices + data = self._map_reviews_to_items(data, reviews, start_index) + data = self._normalize_data(data) + + return data + + except Exception as e: + print(f"โŒ Extraction error: {e}") + return {"food_items": [], "drinks": [], "aspects": []} + + def _map_reviews_to_items( + self, + data: Dict[str, Any], + reviews: List[str], + start_index: int + ) -> Dict[str, Any]: + """ + Map review indices back to full review text. + + Claude returns just indices to avoid JSON breaking. + We add the full text back here. + """ + # Process food items + for item in data.get('food_items', []): + review_indices = item.get('related_reviews', []) + if isinstance(review_indices, list) and review_indices: + # If it's already in full format, skip + if isinstance(review_indices[0], dict): + continue + + # Map indices to full reviews + full_reviews = [] + for idx in review_indices: + if isinstance(idx, int) and 0 <= idx < len(reviews): + full_reviews.append({ + "review_index": start_index + idx, + "review_text": reviews[idx], + "sentiment_context": reviews[idx][:200] # First 200 chars as context + }) + + item['related_reviews'] = full_reviews + + # Process drinks + for drink in data.get('drinks', []): + review_indices = drink.get('related_reviews', []) + if isinstance(review_indices, list) and review_indices: + if isinstance(review_indices[0], dict): + continue + + full_reviews = [] + for idx in review_indices: + if isinstance(idx, int) and 0 <= idx < len(reviews): + full_reviews.append({ + "review_index": start_index + idx, + "review_text": reviews[idx], + "sentiment_context": reviews[idx][:200] + }) + + drink['related_reviews'] = full_reviews + + # Process aspects + for aspect in data.get('aspects', []): + review_indices = aspect.get('related_reviews', []) + if isinstance(review_indices, list) and review_indices: + if isinstance(review_indices[0], dict): + continue + + full_reviews = [] + for idx in review_indices: + if isinstance(idx, int) and 0 <= idx < len(reviews): + full_reviews.append({ + "review_index": start_index + idx, + "review_text": reviews[idx], + "sentiment_context": reviews[idx][:200] + }) + + aspect['related_reviews'] = full_reviews + + return data + + def _normalize_data(self, data: Dict[str, Any]) -> Dict[str, Any]: + """Normalize all names to lowercase.""" + for item in data.get('food_items', []): + if 'name' in item: + item['name'] = item['name'].lower() + + for drink in data.get('drinks', []): + if 'name' in drink: + drink['name'] = drink['name'].lower() + + for aspect in data.get('aspects', []): + if 'name' in aspect: + aspect['name'] = aspect['name'].lower() + + return data + + def _build_unified_prompt( + self, + reviews: List[str], + restaurant_name: str, + start_index: int + ) -> str: + """Build unified extraction prompt.""" + numbered_reviews = [] + for i, review in enumerate(reviews): + numbered_reviews.append(f"[Review {i}]: {review}") + + reviews_text = "\n\n".join(numbered_reviews) + + prompt = f"""You are analyzing customer reviews for {restaurant_name}. Extract BOTH menu items AND aspects in ONE PASS. + +REVIEWS: +{reviews_text} + +YOUR TASK - Extract THREE things simultaneously: +1. **MENU ITEMS** (food & drinks mentioned) +2. **ASPECTS** (what customers care about: service, ambience, etc.) +3. **SENTIMENT** for each + +RULES: + +**MENU ITEMS:** +- Specific items only: "salmon sushi", "miso soup", "sake" +- Separate food from drinks +- Lowercase names +- Calculate sentiment per item + +**ASPECTS:** +- What customers discuss: "service speed", "food quality", "ambience", "value" +- Be specific: "service speed" not just "service" +- Cuisine-specific welcome: "freshness", "authenticity", "presentation" +- Lowercase names +- Calculate sentiment per aspect + +**REVIEW LINKING:** +- For EACH item/aspect, list which review NUMBERS mention it +- Use ONLY the review index numbers: 0, 1, 2, etc. +- DO NOT include review text in your response (saves tokens and prevents JSON errors) + +OUTPUT (JSON) - IMPORTANT: Return ONLY review indices, NOT full text: +{{ + "food_items": [ + {{ + "name": "salmon aburi sushi", + "mention_count": 2, + "sentiment": 0.9, + "category": "sushi", + "related_reviews": [0, 5] + }} + ], + "drinks": [ + {{ + "name": "sake", + "mention_count": 1, + "sentiment": 0.8, + "category": "alcohol", + "related_reviews": [3] + }} + ], + "aspects": [ + {{ + "name": "service speed", + "mention_count": 3, + "sentiment": 0.6, + "description": "How quickly food arrives", + "related_reviews": [1, 2, 7] + }} + ] +}} + +CRITICAL: +- related_reviews should be an array of NUMBERS ONLY: [0, 1, 5] +- DO NOT include review text or quotes +- This prevents JSON parsing errors and saves tokens +- Output ONLY valid JSON, no other text + +Extract everything:""" + + return prompt \ No newline at end of file diff --git a/src/data_processing/__init__.py b/src/data_processing/__init__.py new file mode 100644 index 0000000000000000000000000000000000000000..c428a1b6da16363cfa21712f576a5098956832cd --- /dev/null +++ b/src/data_processing/__init__.py @@ -0,0 +1,8 @@ +""" +Data Processing Module +""" + +from .review_processor import process_reviews, save_to_csv +from .review_cleaner import clean_reviews_for_ai, ReviewCleaner + +__all__ = ['process_reviews', 'save_to_csv', 'clean_reviews_for_ai', 'ReviewCleaner'] \ No newline at end of file diff --git a/src/data_processing/review_cleaner.py b/src/data_processing/review_cleaner.py new file mode 100644 index 0000000000000000000000000000000000000000..48736e566154e1e4a6934da774d31e7d3b7f8603 --- /dev/null +++ b/src/data_processing/review_cleaner.py @@ -0,0 +1,153 @@ +""" +Review Text Cleaner +Sanitizes review text before sending to AI to prevent JSON parsing errors. +""" + +import re +import unicodedata +from typing import List + + +class ReviewCleaner: + """ + Cleans review text to prevent JSON parsing errors and reduce tokens. + """ + + def __init__(self): + pass + + def clean_review(self, text: str) -> str: + """ + Clean a single review text. + + Args: + text: Raw review text + + Returns: + Cleaned text safe for AI processing + """ + if not text or not isinstance(text, str): + return "" + + # 1. Remove excessive whitespace + text = ' '.join(text.split()) + + # 2. Remove emojis and special unicode + text = self._remove_emojis(text) + + # 3. Fix quotes - replace smart quotes with straight quotes + text = text.replace('"', '"').replace('"', '"') + text = text.replace("'", "'").replace("'", "'") + + # 4. Remove or escape problematic characters + text = text.replace('\n', ' ') # Remove newlines + text = text.replace('\r', ' ') # Remove carriage returns + text = text.replace('\t', ' ') # Remove tabs + + # 5. Remove control characters + text = ''.join(char for char in text if unicodedata.category(char)[0] != 'C') + + # 6. Normalize multiple spaces + text = re.sub(r'\s+', ' ', text) + + # 7. Truncate very long reviews (>1000 chars) + if len(text) > 1000: + text = text[:997] + "..." + + # 8. Strip leading/trailing whitespace + text = text.strip() + + return text + + def _remove_emojis(self, text: str) -> str: + """Remove emojis and other pictographic characters.""" + # Emoji pattern + emoji_pattern = re.compile( + "[" + "\U0001F600-\U0001F64F" # emoticons + "\U0001F300-\U0001F5FF" # symbols & pictographs + "\U0001F680-\U0001F6FF" # transport & map symbols + "\U0001F1E0-\U0001F1FF" # flags + "\U00002702-\U000027B0" + "\U000024C2-\U0001F251" + "]+", + flags=re.UNICODE + ) + return emoji_pattern.sub(r'', text) + + def clean_reviews(self, reviews: List[str]) -> List[str]: + """ + Clean a list of reviews. + + Args: + reviews: List of raw review texts + + Returns: + List of cleaned review texts + """ + cleaned = [] + for i, review in enumerate(reviews): + cleaned_text = self.clean_review(review) + if cleaned_text: # Only include non-empty reviews + cleaned.append(cleaned_text) + else: + print(f" โš ๏ธ Review {i} became empty after cleaning, skipping") + + return cleaned + + def get_cleaning_stats(self, original: List[str], cleaned: List[str]) -> dict: + """Get statistics about the cleaning process.""" + original_chars = sum(len(r) for r in original) + cleaned_chars = sum(len(r) for r in cleaned) + + return { + "original_count": len(original), + "cleaned_count": len(cleaned), + "removed_count": len(original) - len(cleaned), + "original_chars": original_chars, + "cleaned_chars": cleaned_chars, + "chars_saved": original_chars - cleaned_chars, + "reduction_pct": round((1 - cleaned_chars / original_chars) * 100, 1) if original_chars > 0 else 0 + } + + +def clean_reviews_for_ai(reviews: List[str], verbose: bool = True) -> List[str]: + """ + Convenience function to clean reviews. + + Args: + reviews: Raw review texts + verbose: Print cleaning stats + + Returns: + Cleaned review texts + """ + cleaner = ReviewCleaner() + cleaned = cleaner.clean_reviews(reviews) + + if verbose: + stats = cleaner.get_cleaning_stats(reviews, cleaned) + print(f"๐Ÿงน Cleaned {stats['original_count']} reviews:") + print(f" Removed: {stats['removed_count']} empty reviews") + print(f" Characters: {stats['original_chars']:,} โ†’ {stats['cleaned_chars']:,}") + print(f" Saved: {stats['chars_saved']:,} chars ({stats['reduction_pct']}% reduction)") + + return cleaned + + +if __name__ == "__main__": + # Test the cleaner + test_reviews = [ + 'This place is "amazing"! ๐Ÿ˜๐Ÿ˜๐Ÿ˜', + "The food was great\n\nbut service was slow", + 'Chef said "it\'s the best" and I agree! \t\t\t', + "๐Ÿ•๐Ÿ๐Ÿท Loved everything!!!", + "A" * 1500 # Very long review + ] + + cleaner = ReviewCleaner() + for i, review in enumerate(test_reviews): + cleaned = cleaner.clean_review(review) + print(f"Original {i+1}: {review[:50]}...") + print(f"Cleaned {i+1}: {cleaned[:50]}...") + print() \ No newline at end of file diff --git a/src/data_processing/review_processor.py b/src/data_processing/review_processor.py new file mode 100644 index 0000000000000000000000000000000000000000..e46dbcb039023fd92947384cb5950ff2e9dcca43 --- /dev/null +++ b/src/data_processing/review_processor.py @@ -0,0 +1,90 @@ +""" +Review data processor - Converts scraped JSON to clean pandas DataFrame +""" +import pandas as pd +from typing import Dict, Any +from pathlib import Path + + +def process_reviews(scraper_result: Dict[str, Any]) -> pd.DataFrame: + """ + Convert scraper output to clean pandas DataFrame. + + Args: + scraper_result: Output from scrape_opentable() + + Returns: + DataFrame with columns: name, date, overall, food, service, ambience, review + """ + if not scraper_result.get('success', False): + raise ValueError(f"Scraper failed: {scraper_result.get('error', 'Unknown error')}") + + reviews_data = scraper_result['reviews'] + + df = pd.DataFrame({ + 'name': reviews_data['names'], + 'date': reviews_data['dates'], + 'overall_rating': reviews_data['overall_ratings'], + 'food_rating': reviews_data['food_ratings'], + 'service_rating': reviews_data['service_ratings'], + 'ambience_rating': reviews_data['ambience_ratings'], + 'review_text': reviews_data['review_texts'] + }) + + # Convert ratings to numeric + df['overall_rating'] = pd.to_numeric(df['overall_rating'], errors='coerce') + df['food_rating'] = pd.to_numeric(df['food_rating'], errors='coerce') + df['service_rating'] = pd.to_numeric(df['service_rating'], errors='coerce') + df['ambience_rating'] = pd.to_numeric(df['ambience_rating'], errors='coerce') + + # Clean text fields + df['review_text'] = df['review_text'].str.strip() + df['name'] = df['name'].str.strip() + + # Add metadata + df['source'] = 'OpenTable' + df['scrape_timestamp'] = pd.Timestamp.now() + + return df + + +def save_to_csv(df: pd.DataFrame, output_path: str = 'data/raw/opentable_reviews.csv'): + """ + Save DataFrame to CSV. + + Args: + df: Processed reviews DataFrame + output_path: Where to save the CSV file + """ + output_file = Path(output_path) + output_file.parent.mkdir(parents=True, exist_ok=True) + + df.to_csv(output_file, index=False, encoding='utf-8') + print(f"โœ… Saved {len(df)} reviews to {output_path}") + + return output_path + + +if __name__ == "__main__": + # Test with the scraped data + import json + + print("Testing review processor...") + + # Load the scraped data + with open('scraped_reviews.json', 'r') as f: + result = json.load(f) + + # Process it + df = process_reviews(result) + + print(f"\nโœ… Processed {len(df)} reviews") + print(f"\nDataFrame shape: {df.shape}") + print(f"\nColumns: {list(df.columns)}") + print(f"\nFirst review:") + print(df.iloc[0].to_dict()) + + # Save to CSV + save_to_csv(df) + + print("\nโœ… Done!") diff --git a/src/mcp_integrations/__init__.py b/src/mcp_integrations/__init__.py new file mode 100644 index 0000000000000000000000000000000000000000..6dee783d6ec59722c7999ebb75519b59b32d479e --- /dev/null +++ b/src/mcp_integrations/__init__.py @@ -0,0 +1,10 @@ +""" +MCP Integrations + +FastMCP servers for Restaurant Intelligence Agent: +- save_report: Save analysis reports +- query_reviews: RAG Q&A on reviews +- generate_chart: Create visualizations +""" + +__all__ = ['save_report', 'query_reviews', 'generate_chart'] diff --git a/src/mcp_integrations/generate_chart.py b/src/mcp_integrations/generate_chart.py new file mode 100644 index 0000000000000000000000000000000000000000..5bd24dea05ac269638d3784f41884787b0755e12 --- /dev/null +++ b/src/mcp_integrations/generate_chart.py @@ -0,0 +1,145 @@ +""" +Generate Chart MCP Server + +Provides both: +- MCP tools (for MCP server) +- Direct Python functions (for agent import) +""" + +from fastmcp import FastMCP +from typing import Dict, Any, List +import os + +# Initialize FastMCP server +mcp = FastMCP("Restaurant Chart Generator") + + +# ============ DIRECT PYTHON FUNCTIONS (for agent import) ============ + +def generate_sentiment_chart_direct( + items: List[Dict[str, Any]], + output_path: str = "outputs/sentiment_chart.png", + chart_type: str = "bar" +) -> str: + """ + Direct function: Generate sentiment visualization chart. + + Args: + items: List of items with name and sentiment + output_path: Where to save the chart + chart_type: Type of chart + + Returns: + Path to saved chart + """ + try: + import matplotlib.pyplot as plt + import matplotlib.patches as mpatches + + names = [item['name'][:20] for item in items[:10]] + sentiments = [item['sentiment'] for item in items[:10]] + + colors = [] + for s in sentiments: + if s >= 0.7: + colors.append('#4CAF50') + elif s >= 0.3: + colors.append('#FFC107') + elif s >= 0: + colors.append('#FF9800') + else: + colors.append('#F44336') + + fig, ax = plt.subplots(figsize=(12, 8)) + bars = ax.barh(names, [abs(s) for s in sentiments], color=colors) + + ax.set_xlabel('Sentiment Score', fontsize=12) + ax.set_title('Item Sentiment Analysis', fontsize=14, fontweight='bold') + + for i, (bar, sentiment) in enumerate(zip(bars, sentiments)): + width = bar.get_width() + ax.text(width + 0.02, bar.get_y() + bar.get_height()/2, + f'{sentiment:+.2f}', + ha='left', va='center', fontsize=10) + + green = mpatches.Patch(color='#4CAF50', label='Positive (โ‰ฅ0.7)') + yellow = mpatches.Patch(color='#FFC107', label='Mixed (0.3-0.7)') + orange = mpatches.Patch(color='#FF9800', label='Neutral (0-0.3)') + red = mpatches.Patch(color='#F44336', label='Negative (<0)') + ax.legend(handles=[green, yellow, orange, red]) + + os.makedirs(os.path.dirname(output_path), exist_ok=True) + plt.tight_layout() + plt.savefig(output_path, dpi=300, bbox_inches='tight') + plt.close() + + return output_path + + except Exception as e: + return f"Error generating chart: {str(e)}" + + +def generate_comparison_chart_direct( + data: Dict[str, float], + output_path: str = "outputs/comparison_chart.png", + title: str = "Comparison" +) -> str: + """ + Direct function: Generate comparison chart. + + Args: + data: Dict of {name: value} pairs + output_path: Where to save + title: Chart title + + Returns: + Path to saved chart + """ + try: + import matplotlib.pyplot as plt + + names = list(data.keys())[:10] + values = [data[n] for n in names] + + fig, ax = plt.subplots(figsize=(10, 6)) + ax.bar(names, values, color='#2196F3') + ax.set_ylabel('Value') + ax.set_title(title, fontweight='bold') + plt.xticks(rotation=45, ha='right') + + os.makedirs(os.path.dirname(output_path), exist_ok=True) + plt.tight_layout() + plt.savefig(output_path, dpi=300, bbox_inches='tight') + plt.close() + + return output_path + + except Exception as e: + return f"Error generating chart: {str(e)}" + + +# ============ MCP TOOLS (for MCP server) ============ + +@mcp.tool() +def generate_sentiment_chart( + items: List[Dict[str, Any]], + output_path: str = "outputs/sentiment_chart.png", + chart_type: str = "bar" +) -> str: + """MCP Tool: Generate sentiment chart.""" + return generate_sentiment_chart_direct(items, output_path, chart_type) + + +@mcp.tool() +def generate_comparison_chart( + data: Dict[str, float], + output_path: str = "outputs/comparison_chart.png", + title: str = "Comparison" +) -> str: + """MCP Tool: Generate comparison chart.""" + return generate_comparison_chart_direct(data, output_path, title) + + +# Run the MCP server +if __name__ == "__main__": + mcp.run() diff --git a/src/mcp_integrations/query_reviews.py b/src/mcp_integrations/query_reviews.py new file mode 100644 index 0000000000000000000000000000000000000000..e5f6023d089b68668602e269610945419586a2af --- /dev/null +++ b/src/mcp_integrations/query_reviews.py @@ -0,0 +1,250 @@ +""" +Query Reviews MCP Server + +Provides both: +- MCP tools (for MCP server) +- Direct Python functions (for agent import) + +Now with smart keyword-based review filtering for better Q&A! +""" + +from fastmcp import FastMCP +from typing import List, Dict, Any +import os +from anthropic import Anthropic +from dotenv import load_dotenv + +load_dotenv() + +# Initialize FastMCP server +mcp = FastMCP("Restaurant Review Query") + +# Store reviews in memory (shared across all calls) +REVIEW_INDEX: Dict[str, List[str]] = {} + + +# ============ HELPER FUNCTIONS ============ + +def find_relevant_reviews(reviews: List[str], question: str, max_reviews: int = 20) -> List[str]: + """ + Find reviews most likely to contain answer to question. + Uses simple keyword matching to score reviews. + + Args: + reviews: All available reviews + question: User's question + max_reviews: Maximum number of reviews to return + + Returns: + List of most relevant reviews + """ + # Extract keywords from question (remove common stop words) + keywords = question.lower().split() + stop_words = { + 'what', 'how', 'why', 'when', 'where', 'who', 'which', + 'do', 'does', 'did', 'is', 'are', 'was', 'were', 'been', + 'about', 'the', 'a', 'an', 'to', 'for', 'of', 'in', 'on', 'at', + 'say', 'tell', 'me', 'customers', 'customer', 'people', 'guests' + } + keywords = [k.strip('?,!.;:') for k in keywords if k not in stop_words] + + print(f"DEBUG find_relevant_reviews: Extracted keywords: {keywords}") + + # Score each review based on keyword matches + scored_reviews = [] + for review in reviews: + review_lower = review.lower() + # Count how many keywords appear in this review + score = sum(1 for keyword in keywords if keyword in review_lower) + + # Bonus points for exact phrase match + if len(keywords) > 1: + phrase = ' '.join(keywords) + if phrase in review_lower: + score += 3 + + if score > 0: + scored_reviews.append((score, review)) + + # Sort by score (highest first) + scored_reviews.sort(reverse=True, key=lambda x: x[0]) + + print(f"DEBUG find_relevant_reviews: Found {len(scored_reviews)} relevant reviews") + + # Return top matches (or all reviews if no matches) + if scored_reviews: + return [review for score, review in scored_reviews[:max_reviews]] + else: + print(f"DEBUG find_relevant_reviews: No keyword matches, using first {max_reviews} reviews") + return reviews[:max_reviews] + + +# ============ DIRECT PYTHON FUNCTIONS (for agent import) ============ + +def index_reviews_direct(restaurant_name: str, reviews: List[str]) -> str: + """ + Direct function: Index reviews for Q&A. + + Args: + restaurant_name: Name of the restaurant + reviews: List of review texts to index + + Returns: + Confirmation message + """ + # Normalize restaurant name (lowercase, strip whitespace) + restaurant_key = restaurant_name.strip().lower() + + REVIEW_INDEX[restaurant_key] = reviews + + print(f"โœ… Indexed {len(reviews)} reviews for '{restaurant_key}'") + print(f" Total restaurants in index: {len(REVIEW_INDEX)}") + + return f"Indexed {len(reviews)} reviews for {restaurant_name}" + + +def query_reviews_direct( + restaurant_name: str, + question: str, + max_reviews: int = 50 # Increased from 10 to 50 +) -> str: + """ + Direct function: Ask a question about reviews using RAG with keyword filtering. + + Args: + restaurant_name: Name of the restaurant + question: Question to answer + max_reviews: Max number of reviews to use (default 50) + + Returns: + Answer based on reviews + """ + # Normalize restaurant name + restaurant_key = restaurant_name.strip().lower() + + print(f"\n{'='*60}") + print(f"๐Ÿ” Q&A Query") + print(f"{'='*60}") + print(f"Restaurant: '{restaurant_name}' (key: '{restaurant_key}')") + print(f"Question: '{question}'") + + # Try to get reviews + reviews = REVIEW_INDEX.get(restaurant_key, []) + + print(f"Reviews in index: {len(reviews)}") + + if not reviews: + # Try case-insensitive search + for key in REVIEW_INDEX.keys(): + if key.lower() == restaurant_key: + reviews = REVIEW_INDEX[key] + print(f"Found match with case-insensitive search: '{key}'") + break + + if not reviews: + available = list(REVIEW_INDEX.keys()) + return f"โŒ No reviews indexed for '{restaurant_name}'.\n\nAvailable restaurants: {available if available else 'None'}\n\nPlease analyze a restaurant first." + + # Use keyword filtering to find most relevant reviews + print(f"Finding relevant reviews from {len(reviews)} total reviews...") + review_sample = find_relevant_reviews(reviews, question, max_reviews) + + print(f"Selected {len(review_sample)} relevant reviews for analysis") + + # Format reviews for Claude + reviews_text = "\n\n".join([f"Review {i+1}: {r}" for i, r in enumerate(review_sample)]) + + # Build prompt + prompt = f"""You are answering questions about {restaurant_name} based on customer reviews. + +CUSTOMER REVIEWS (filtered for relevance to the question): +{reviews_text} + +QUESTION: {question} + +INSTRUCTIONS: +1. If the reviews above mention the topic, provide a detailed, evidence-based answer with specific quotes +2. If the reviews DON'T specifically mention the topic, clearly state: "The reviews provided don't specifically mention [topic]" +3. Always cite review numbers when referencing information (e.g., "Review 3 mentions...") +4. Be conversational but precise +5. Keep your answer focused and concise (3-5 sentences) + +Answer:""" + + try: + client = Anthropic(api_key=os.getenv('ANTHROPIC_API_KEY')) + + print(f"Calling Claude API...") + + response = client.messages.create( + model="claude-sonnet-4-20250514", + max_tokens=500, + temperature=0.3, + messages=[{"role": "user", "content": prompt}] + ) + + answer = response.content[0].text + + print(f"โœ… Answer generated ({len(answer)} characters)") + print(f"{'='*60}\n") + + return answer + + except Exception as e: + error_msg = f"โŒ Error answering question: {str(e)}" + print(error_msg) + return error_msg + + +def get_indexed_restaurants_direct() -> List[str]: + """ + Direct function: Get list of indexed restaurants. + + Returns: + List of restaurant names + """ + return list(REVIEW_INDEX.keys()) + + +def clear_index_direct() -> str: + """ + Direct function: Clear the review index. + + Returns: + Confirmation message + """ + count = len(REVIEW_INDEX) + REVIEW_INDEX.clear() + print(f"๐Ÿ—‘๏ธ Cleared review index ({count} restaurants removed)") + return f"Cleared index ({count} restaurants removed)" + + +# ============ MCP TOOLS (for MCP server) ============ + +@mcp.tool() +def index_reviews(restaurant_name: str, reviews: List[str]) -> str: + """MCP Tool: Index reviews for Q&A.""" + return index_reviews_direct(restaurant_name, reviews) + + +@mcp.tool() +def query_reviews(restaurant_name: str, question: str, max_reviews: int = 50) -> str: + """MCP Tool: Ask questions about reviews with smart keyword filtering.""" + return query_reviews_direct(restaurant_name, question, max_reviews) + + +@mcp.tool() +def get_indexed_restaurants() -> List[str]: + """MCP Tool: Get indexed restaurants.""" + return get_indexed_restaurants_direct() + + +@mcp.tool() +def clear_index() -> str: + """MCP Tool: Clear review index.""" + return clear_index_direct() + + +# Run the MCP server +if __name__ == "__main__": + mcp.run() \ No newline at end of file diff --git a/src/mcp_integrations/save_report.py b/src/mcp_integrations/save_report.py new file mode 100644 index 0000000000000000000000000000000000000000..a57786f276190bedcb9b6de80251f691606e1e69 --- /dev/null +++ b/src/mcp_integrations/save_report.py @@ -0,0 +1,87 @@ +""" +Save Report MCP Server + +Provides both: +- MCP tools (for MCP server) +- Direct Python functions (for agent import) +""" + +from fastmcp import FastMCP +import json +import os +from datetime import datetime +from typing import Dict, Any + +# Initialize FastMCP server +mcp = FastMCP("Restaurant Report Saver") + + +# ============ DIRECT PYTHON FUNCTIONS (for agent import) ============ + +def save_json_report_direct( + restaurant_name: str, + analysis_data: Dict[str, Any], + output_dir: str = "reports" +) -> str: + """ + Direct function: Save analysis report as JSON. + + Args: + restaurant_name: Name of the restaurant + analysis_data: Complete analysis results + output_dir: Directory to save report + + Returns: + Path to saved report + """ + os.makedirs(output_dir, exist_ok=True) + + timestamp = datetime.now().strftime("%Y%m%d_%H%M%S") + safe_name = restaurant_name.lower().replace(" ", "_") + filename = f"{safe_name}_report_{timestamp}.json" + filepath = os.path.join(output_dir, filename) + + with open(filepath, 'w', encoding='utf-8') as f: + json.dump(analysis_data, f, indent=2, ensure_ascii=False) + + return filepath + + +def list_saved_reports_direct(output_dir: str = "reports") -> list: + """ + Direct function: List all saved reports. + + Args: + output_dir: Directory containing reports + + Returns: + List of report filenames + """ + if not os.path.exists(output_dir): + return [] + + reports = [f for f in os.listdir(output_dir) if f.endswith('.json')] + return sorted(reports, reverse=True) + + +# ============ MCP TOOLS (for MCP server) ============ + +@mcp.tool() +def save_json_report( + restaurant_name: str, + analysis_data: Dict[str, Any], + output_dir: str = "reports" +) -> str: + """MCP Tool: Save analysis report as JSON.""" + return save_json_report_direct(restaurant_name, analysis_data, output_dir) + + +@mcp.tool() +def list_saved_reports(output_dir: str = "reports") -> list: + """MCP Tool: List all saved reports.""" + return list_saved_reports_direct(output_dir) + + +# Run the MCP server +if __name__ == "__main__": + mcp.run() diff --git a/src/scrapers/__init__.py b/src/scrapers/__init__.py new file mode 100644 index 0000000000000000000000000000000000000000..b5f624f7d8824ffd0a6db116e5c788d7006031a6 --- /dev/null +++ b/src/scrapers/__init__.py @@ -0,0 +1,9 @@ +""" +Web Scrapers + +OpenTable review scraper for restaurant intelligence. +""" + +from .opentable_scraper import OpenTableScraper, scrape_opentable + +__all__ = ['OpenTableScraper', 'scrape_opentable'] diff --git a/src/scrapers/opentable_scraper.py b/src/scrapers/opentable_scraper.py new file mode 100644 index 0000000000000000000000000000000000000000..6bc75e2a1947f91be877ba13f3552306481b8f14 --- /dev/null +++ b/src/scrapers/opentable_scraper.py @@ -0,0 +1,395 @@ +""" +OpenTable Review Scraper - 2025 Production Version +Fixed review text extraction based on actual DOM structure. +""" + +import time +from typing import List, Dict, Any, Optional, Callable +from selenium import webdriver +from selenium.common.exceptions import ( + NoSuchElementException, + StaleElementReferenceException, + TimeoutException +) +from selenium.webdriver.common.by import By +from selenium.webdriver.support.ui import WebDriverWait +from selenium.webdriver.support import expected_conditions as EC +from selenium.webdriver.chrome.options import Options +from selenium.webdriver.chrome.service import Service + + +class OpenTableScraper: + """Scrapes restaurant reviews from OpenTable using production-tested selectors.""" + + # Production selectors discovered from live DOM inspection (Jan 2025) + SELECTORS = { + "review_cards": [ + "//li[@data-test='reviews-list-item']", + "//section[@id='reviews']//li[contains(., 'Dined')]", + "//section[.//h2[contains(., 'people are saying') or contains(., 'Reviews')]]//li[.//p or .//span or .//time]", + "//li[@data-test='review']" + ], + "next_button": [ + "//a[@aria-label='Go to the next page']", + "//*[@data-test='pagination-next']/ancestor::a[1]", + "//div[@data-test='pagination-next']/ancestor::a[1]", + "//a[@rel='next' or contains(@href,'page=')][not(@aria-disabled='true')]" + ], + "name": [ + ".//p[@data-test='reviewer-name']", + ".//header//p[1]", + ".//header//span[1]", + ".//p[1]" + ], + "date": [ + ".//p[contains(., 'Dined')]", + ".//time", + ".//p[contains(@class,'date')]", + ".//div[contains(@class,'date')]" + ], + "overall_rating": [ + ".//li[.//*[contains(., 'Overall')]]//span[normalize-space()]", + ".//li[contains(., 'Overall')]//span", + ".//span[contains(@data-test,'overall')]" + ], + "food_rating": [ + ".//li[.//*[contains(., 'Food')]]//span[normalize-space()]", + ".//li[contains(., 'Food')]//span" + ], + "service_rating": [ + ".//li[.//*[contains(., 'Service')]]//span[normalize-space()]", + ".//li[contains(., 'Service')]//span" + ], + "ambience_rating": [ + ".//li[.//*[contains(., 'Ambience')]]//span[normalize-space()]", + ".//li[contains(., 'Ambience')]//span" + ], + "review_text": [ + # NEW: Based on actual DOM structure from screenshot + ".//span[@data-test='wrapper-tag']", + ".//div[@data-test='wrapper-tag']", + ".//p[@data-test='review-text']", + ".//div[contains(@class,'review')]/p", + ".//div[contains(@class,'review')]/span", + # Fallback: Get any paragraph/span with substantial text, excluding ratings/dates + ".//p[not(contains(., 'Dined')) and not(.//*) and string-length(normalize-space())>20]", + ".//span[not(contains(., 'Dined')) and not(.//*) and string-length(normalize-space())>20]" + ] + } + + def __init__(self, headless: bool = True, page_load_strategy: str = 'eager'): + self.headless = headless + self.page_load_strategy = page_load_strategy + self.driver = None + self.wait = None + + def scrape_reviews( + self, + url: str, + max_reviews: Optional[int] = None, + progress_callback: Optional[Callable[[str], None]] = None + ) -> Dict[str, Any]: + """Scrape reviews from OpenTable restaurant page.""" + + if not self._validate_url(url): + return {'success': False, 'error': 'Invalid OpenTable URL', 'reviews': []} + + try: + self._init_driver() + except Exception as e: + return {'success': False, 'error': f'Browser init failed: {str(e)}', 'reviews': []} + + try: + self._log_progress("๐Ÿš€ Starting scraper...", progress_callback) + self.driver.get(url) + + # Wait for page to fully load + time.sleep(5) + + # Initialize data containers + names = [] + dates = [] + overall_ratings = [] + food_ratings = [] + service_ratings = [] + ambience_ratings = [] + reviews = [] + + page_count = 0 + review_count = 0 + + while True: + page_count += 1 + self._log_progress(f"๐Ÿ“„ Scraping page {page_count}...", progress_callback) + + # Find review cards + review_elements = self._find_elements_with_fallback( + self.SELECTORS["review_cards"], + By.XPATH + ) + + if not review_elements: + self._log_progress("โš ๏ธ No reviews found on page.", progress_callback) + if page_count == 1: + # Save page source for debugging + with open('debug_page_source.html', 'w', encoding='utf-8') as f: + f.write(self.driver.page_source) + self._log_progress("๐Ÿ’พ Saved page source to debug_page_source.html", progress_callback) + break + + self._log_progress(f"โœ… Found {len(review_elements)} review cards", progress_callback) + + # Extract data from each review + for idx, review in enumerate(review_elements): + if max_reviews and review_count >= max_reviews: + self._log_progress(f"๐ŸŽฏ Reached max reviews ({max_reviews}).", progress_callback) + break + + try: + name = self._extract_text_with_fallback(review, self.SELECTORS["name"]) + date = self._extract_text_with_fallback(review, self.SELECTORS["date"]) + overall_rating = self._extract_text_with_fallback(review, self.SELECTORS["overall_rating"]) + food_rating = self._extract_text_with_fallback(review, self.SELECTORS["food_rating"]) + service_rating = self._extract_text_with_fallback(review, self.SELECTORS["service_rating"]) + ambience_rating = self._extract_text_with_fallback(review, self.SELECTORS["ambience_rating"]) + review_text = self._extract_text_with_fallback(review, self.SELECTORS["review_text"]) + + # Clean review text (remove date if it leaked in) + if review_text and "Dined on" in review_text: + review_text = "" + + names.append(name) + dates.append(date) + overall_ratings.append(overall_rating) + food_ratings.append(food_rating) + service_ratings.append(service_rating) + ambience_ratings.append(ambience_rating) + reviews.append(review_text) + + review_count += 1 + + if review_count % 10 == 0: + self._log_progress(f"๐Ÿ“Š Extracted {review_count} reviews so far...", progress_callback) + + except Exception as e: + self._log_progress(f"โš ๏ธ Error on review {idx + 1}: {str(e)}", progress_callback) + continue + + if max_reviews and review_count >= max_reviews: + break + + # Try to click "Next" button + if not self._click_next(): + self._log_progress("๐Ÿ“ No more pages. Scraping complete!", progress_callback) + break + + time.sleep(3) # Wait for new page to load + + self._log_progress(f"โœ… DONE! Scraped {review_count} reviews from {page_count} pages", progress_callback) + + return { + 'success': True, + 'total_reviews': review_count, + 'total_pages': page_count, + 'reviews': { + 'names': names, + 'dates': dates, + 'overall_ratings': overall_ratings, + 'food_ratings': food_ratings, + 'service_ratings': service_ratings, + 'ambience_ratings': ambience_ratings, + 'review_texts': reviews + } + } + + except Exception as e: + self._log_progress(f"โŒ Fatal error: {str(e)}", progress_callback) + return {'success': False, 'error': str(e), 'reviews': []} + + finally: + self._cleanup() + + def _click_next(self) -> bool: + """Click 'Next' button with robust error handling.""" + xpaths = self.SELECTORS["next_button"] + + for xp in xpaths: + try: + # Wait until present & visible + btn = self.wait.until(EC.presence_of_element_located((By.XPATH, xp))) + + # If we matched the inner
, climb to + if btn.tag_name.lower() != "a": + try: + btn = btn.find_element(By.XPATH, "ancestor::a[1]") + except Exception: + pass + + # Guard: disabled? + aria_disabled = (btn.get_attribute("aria-disabled") or "").lower() + if aria_disabled in ("true", "1"): + return False + + # Bring into view + try: + self.driver.execute_script("arguments[0].scrollIntoView({block:'center'});", btn) + time.sleep(0.15) + except Exception: + pass + + # Try native click first + try: + WebDriverWait(self.driver, 5).until(EC.element_to_be_clickable((By.XPATH, xp))) + btn.click() + except Exception: + # JS fallback (needed in headless mode) + self.driver.execute_script("arguments[0].click();", btn) + + return True + + except TimeoutException: + continue + except StaleElementReferenceException: + # Re-find once + try: + btn = self.driver.find_element(By.XPATH, xp) + self.driver.execute_script("arguments[0].scrollIntoView({block:'center'});", btn) + self.driver.execute_script("arguments[0].click();", btn) + return True + except Exception: + continue + except Exception: + continue + + return False + + def _find_elements_with_fallback(self, selectors: List[str], by: By) -> List: + """Try multiple selectors until one works.""" + for selector in selectors: + try: + elements = self.driver.find_elements(by, selector) + if elements: + return elements + except: + continue + return [] + + def _find_element_with_fallback(self, selectors: List[str], by: By): + """Try multiple selectors until one works.""" + for selector in selectors: + try: + element = self.driver.find_element(by, selector) + if element: + return element + except: + continue + return None + + def _extract_text_with_fallback(self, parent_element, selectors: List[str]) -> str: + """Extract text using fallback XPath selectors.""" + for selector in selectors: + try: + element = parent_element.find_element(By.XPATH, selector) + text = element.text.strip() + if text: + return text + except: + continue + return "" + + def _init_driver(self): + """Initialize Chrome WebDriver with production settings.""" + chrome_options = Options() + chrome_options.page_load_strategy = self.page_load_strategy + + if self.headless: + chrome_options.add_argument('--headless=new') + chrome_options.add_argument('--no-sandbox') + chrome_options.add_argument('--disable-dev-shm-usage') + chrome_options.add_argument('--disable-gpu') + + # Realistic user agent to avoid bot detection + chrome_options.add_argument('--user-agent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36') + + # Additional anti-detection measures + chrome_options.add_experimental_option("excludeSwitches", ["enable-automation"]) + chrome_options.add_experimental_option('useAutomationExtension', False) + + service = Service('/usr/local/bin/chromedriver') + self.driver = webdriver.Chrome(service=service, options=chrome_options) + self.driver.set_page_load_timeout(30) + + # Initialize WebDriverWait + self.wait = WebDriverWait(self.driver, 10) + + def _cleanup(self): + """Close browser.""" + if self.driver: + try: + self.driver.quit() + except: + pass + self.driver = None + + def _validate_url(self, url: str) -> bool: + """Validate OpenTable URL.""" + return 'opentable.c' in url.lower() + + def _log_progress(self, message: str, callback: Optional[Callable]): + """Log progress with emoji indicators.""" + print(message) + if callback: + callback(message) + + def __del__(self): + self._cleanup() + + +def scrape_opentable(url: str, max_reviews: Optional[int] = None, headless: bool = True) -> Dict[str, Any]: + """ + Scrape reviews from OpenTable. + + Args: + url: OpenTable restaurant URL + max_reviews: Maximum number of reviews to scrape (None = all) + headless: Run browser in headless mode + + Returns: + Dict with 'success', 'total_reviews', 'total_pages', and 'reviews' data + """ + scraper = OpenTableScraper(headless=headless) + return scraper.scrape_reviews(url, max_reviews=max_reviews) + + +if __name__ == "__main__": + print("=" * 80) + print("๐Ÿฝ๏ธ OpenTable Review Scraper - Production Test (2025)") + print("=" * 80 + "\n") + + test_url = "https://www.opentable.ca/r/miku-restaurant-vancouver" + + print(f"๐ŸŽฏ Target: {test_url}") + print("๐Ÿ“Š Limit: 20 reviews (test mode)") + print("๐Ÿค– Mode: HEADLESS\n") + + result = scrape_opentable(test_url, max_reviews=20, headless=True) + + print("\n" + "=" * 80) + if result['success']: + print("โœ… SUCCESS!") + print(f" ๐Ÿ“Š Total reviews scraped: {result['total_reviews']}") + print(f" ๐Ÿ“„ Total pages visited: {result['total_pages']}") + + if result['total_reviews'] > 0: + print(f"\n ๐Ÿ” Sample (first review):") + print(f" ๐Ÿ‘ค Name: {result['reviews']['names'][0]}") + print(f" ๐Ÿ“… Date: {result['reviews']['dates'][0]}") + print(f" โญ Overall: {result['reviews']['overall_ratings'][0]}") + print(f" ๐Ÿœ Food: {result['reviews']['food_ratings'][0]}") + print(f" ๐Ÿ’ Service: {result['reviews']['service_ratings'][0]}") + print(f" ๐Ÿฎ Ambience: {result['reviews']['ambience_ratings'][0]}") + print(f" ๐Ÿ’ฌ Review: {result['reviews']['review_texts'][0][:150]}...") + else: + print("โŒ FAILED") + print(f" Error: {result.get('error', 'Unknown error')}") + print("=" * 80) diff --git a/src/ui/__init__.py b/src/ui/__init__.py new file mode 100644 index 0000000000000000000000000000000000000000..6d3113300574e44ac5a070b373d8be8bda7377e9 --- /dev/null +++ b/src/ui/__init__.py @@ -0,0 +1,7 @@ +""" +UI Module - Gradio Interface +""" + +from .gradio_app import create_interface, launch_app + +__all__ = ['create_interface', 'launch_app'] \ No newline at end of file diff --git a/src/ui/gradio_app.py b/src/ui/gradio_app.py new file mode 100644 index 0000000000000000000000000000000000000000..93a6de039c7ae8525beecca3c643f02544e614ff --- /dev/null +++ b/src/ui/gradio_app.py @@ -0,0 +1,734 @@ +""" +Restaurant Intelligence Agent - Enhanced Gradio 6 Interface +Professional UI with cards, plain English summaries, polished layout + +Hackathon: Anthropic MCP 1st Birthday - Track 2 (Productivity) +Author: Tushar Pingle +""" + +import gradio as gr +import os +import ast +import requests +from typing import Optional, Tuple, List +import tempfile + +# ============================================================================ +# CONFIGURATION +# ============================================================================ + +MODAL_API_URL = os.getenv( + "MODAL_API_URL", + "https://tushar-pingle--restaurant-intelligence-fastapi-app.modal.run" +) + +# ============================================================================ +# SENTIMENT TRANSLATOR - Plain English Summaries +# ============================================================================ + +def translate_menu_performance(menu_data: dict, restaurant_name: str) -> str: + """Convert menu analysis into plain English summary.""" + food_items = menu_data.get('food_items', []) + drinks = menu_data.get('drinks', []) + all_items = food_items + drinks + + if not all_items: + return "No menu items were identified in the reviews." + + total = len(all_items) + positive = [i for i in all_items if i.get('sentiment', 0) > 0.3] + neutral = [i for i in all_items if -0.3 <= i.get('sentiment', 0) <= 0.3] + negative = [i for i in all_items if i.get('sentiment', 0) < -0.3] + + pos_pct = round((len(positive) / total) * 100) + neu_pct = round((len(neutral) / total) * 100) + neg_pct = round((len(negative) / total) * 100) + + # Top performers and concerns + sorted_items = sorted(all_items, key=lambda x: x.get('sentiment', 0), reverse=True) + top_3 = [i.get('name', 'Unknown') for i in sorted_items[:3]] + bottom_3 = [i.get('name', 'Unknown') for i in sorted_items[-3:] if i.get('sentiment', 0) < 0.3] + + summary = f"""**๐Ÿ“Š Menu Performance Overview for {restaurant_name}** + +Customers mentioned **{total} menu items** ({len(food_items)} food, {len(drinks)} drinks). + +**Sentiment Breakdown:** +- ๐ŸŸข **{pos_pct}%** received positive feedback ({len(positive)} items) +- ๐ŸŸก **{neu_pct}%** received mixed feedback ({len(neutral)} items) +- ๐Ÿ”ด **{neg_pct}%** received negative feedback ({len(negative)} items) + +**โญ Top Performers:** {', '.join(top_3) if top_3 else 'N/A'} +""" + + if bottom_3: + summary += f"\n**โš ๏ธ Needs Attention:** {', '.join(bottom_3)}" + + summary += "\n\n๐Ÿ’ก *Select a menu item from the dropdown below for detailed customer feedback.*" + + return summary + + +def translate_aspect_performance(aspect_data: dict, restaurant_name: str) -> str: + """Convert aspect analysis into plain English summary.""" + aspects = aspect_data.get('aspects', []) + + if not aspects: + return "No aspects were identified in the reviews." + + total = len(aspects) + positive = [a for a in aspects if a.get('sentiment', 0) > 0.3] + neutral = [a for a in aspects if -0.3 <= a.get('sentiment', 0) <= 0.3] + negative = [a for a in aspects if a.get('sentiment', 0) < -0.3] + + pos_pct = round((len(positive) / total) * 100) + neu_pct = round((len(neutral) / total) * 100) + neg_pct = round((len(negative) / total) * 100) + + sorted_aspects = sorted(aspects, key=lambda x: x.get('sentiment', 0), reverse=True) + strengths = [a.get('name', 'Unknown') for a in sorted_aspects[:3]] + concerns = [a.get('name', 'Unknown') for a in sorted_aspects[-3:] if a.get('sentiment', 0) < 0.3] + + summary = f"""**๐Ÿ“Š Operations & Service Overview for {restaurant_name}** + +Customers discussed **{total} different aspects** of their experience. + +**Sentiment Breakdown:** +- ๐ŸŸข **{pos_pct}%** positive feedback ({len(positive)} aspects) +- ๐ŸŸก **{neu_pct}%** mixed feedback ({len(neutral)} aspects) +- ๐Ÿ”ด **{neg_pct}%** negative feedback ({len(negative)} aspects) + +**๐Ÿ’ช Strengths:** {', '.join(strengths) if strengths else 'N/A'} +""" + + if concerns: + summary += f"\n**โš ๏ธ Areas for Improvement:** {', '.join(concerns)}" + + summary += "\n\n๐Ÿ’ก *Select an aspect from the dropdown below for detailed analysis.*" + + return summary + + +# ============================================================================ +# UTILITY FUNCTIONS +# ============================================================================ + +def clean_insight_text(text) -> str: + """Clean up insight text.""" + if text is None: + return "No data available" + + if isinstance(text, list): + if text and isinstance(text[0], dict): + items = [item.get('action', str(item)) for item in text] + return '\n'.join(f"โ€ข {item}" for item in items) + return '\n'.join(f"โ€ข {str(item)}" for item in text) + + if isinstance(text, dict): + return f"โ€ข {text.get('action', str(text))}" + + if isinstance(text, str): + text = text.strip() + if text.startswith('[') or text.startswith('{'): + try: + parsed = ast.literal_eval(text) + return clean_insight_text(parsed) + except: + pass + return text.strip('"\'[]') + + return str(text) + + +def format_insights(insights: dict, role: str) -> str: + """Format insights into clean markdown.""" + if not isinstance(insights, dict): + return str(insights) + + emoji = "๐Ÿณ" if role == "chef" else "๐Ÿ‘”" + title = "Kitchen & Menu" if role == "chef" else "Operations & Service" + + summary = insights.get('summary', 'Analysis complete.') + strengths = clean_insight_text(insights.get('strengths', [])) + concerns = clean_insight_text(insights.get('concerns', [])) + recommendations = clean_insight_text(insights.get('recommendations', [])) + + return f"""### {emoji} {title} Insights + +**Summary:** {summary} + +**โœ… Strengths:** +{strengths} + +**โš ๏ธ Concerns:** +{concerns} + +**๐Ÿ’ก Recommendations:** +{recommendations} +""" + + +def generate_chart(items: list, title: str) -> Optional[str]: + """Generate professional dark-themed sentiment chart.""" + if not items: + return None + + try: + import matplotlib + matplotlib.use('Agg') + import matplotlib.pyplot as plt + + # Dark theme colors (matching Gradio dark mode) + BG_COLOR = '#1f2937' # Dark background + TEXT_COLOR = '#e5e7eb' # Light gray text + GRID_COLOR = '#374151' # Subtle grid + POSITIVE = '#10b981' # Green + NEUTRAL = '#f59e0b' # Amber/Orange + NEGATIVE = '#ef4444' # Red + + # Sort and limit + sorted_items = sorted(items, key=lambda x: x.get('sentiment', 0), reverse=True)[:10] + + names = [item.get('name', '?')[:20] for item in sorted_items] + sentiments = [item.get('sentiment', 0) for item in sorted_items] + mentions = [item.get('mention_count', 1) for item in sorted_items] + + # Colors based on sentiment + colors = [POSITIVE if s > 0.3 else NEUTRAL if s > -0.3 else NEGATIVE for s in sentiments] + + # Create figure with dark background + fig, ax = plt.subplots(figsize=(8, max(4, len(names) * 0.45))) + fig.patch.set_facecolor(BG_COLOR) + ax.set_facecolor(BG_COLOR) + + y_pos = range(len(names)) + + # Create horizontal bars with rounded edges effect + bars = ax.barh(y_pos, sentiments, color=colors, height=0.65, + edgecolor=BG_COLOR, linewidth=1, alpha=0.9) + + # Style axes + ax.set_yticks(y_pos) + ax.set_yticklabels(names, fontsize=10, color=TEXT_COLOR, fontweight='medium') + ax.set_xlabel('Sentiment Score', fontsize=10, color=TEXT_COLOR, fontweight='medium') + ax.set_title(title, fontsize=13, fontweight='bold', color=TEXT_COLOR, pad=15) + + # Zero line + ax.axvline(x=0, color=GRID_COLOR, linestyle='-', linewidth=1.5, alpha=0.8) + ax.set_xlim(-1, 1) + + # Value labels with background + for bar, sent, mention in zip(bars, sentiments, mentions): + label = f'{sent:+.2f}' + x_pos = bar.get_width() + 0.05 if bar.get_width() >= 0 else bar.get_width() - 0.12 + ax.text(x_pos, bar.get_y() + bar.get_height()/2, label, + va='center', ha='left' if bar.get_width() >= 0 else 'right', + fontsize=9, color=TEXT_COLOR, fontweight='bold') + + # Mention count on the left + ax.text(-0.95, bar.get_y() + bar.get_height()/2, f'({mention})', + va='center', ha='left', fontsize=8, color='#9ca3af', alpha=0.8) + + # Remove spines + for spine in ax.spines.values(): + spine.set_visible(False) + + # Subtle grid + ax.xaxis.grid(True, color=GRID_COLOR, linestyle='-', linewidth=0.5, alpha=0.5) + ax.set_axisbelow(True) + + # X-axis ticks + ax.tick_params(axis='x', colors=TEXT_COLOR, labelsize=9) + ax.tick_params(axis='y', colors=TEXT_COLOR, left=False) + + # Legend with dark background + from matplotlib.patches import Patch + legend_elements = [ + Patch(facecolor=POSITIVE, label='Positive', alpha=0.9), + Patch(facecolor=NEUTRAL, label='Mixed', alpha=0.9), + Patch(facecolor=NEGATIVE, label='Negative', alpha=0.9) + ] + legend = ax.legend(handles=legend_elements, loc='lower right', fontsize=8, + facecolor=BG_COLOR, edgecolor=GRID_COLOR, labelcolor=TEXT_COLOR) + + plt.tight_layout() + + with tempfile.NamedTemporaryFile(suffix='.png', delete=False) as f: + plt.savefig(f.name, dpi=120, bbox_inches='tight', + facecolor=BG_COLOR, edgecolor='none') + plt.close(fig) + return f.name + + except Exception as e: + print(f"Chart error: {e}") + return None + + +def extract_restaurant_name(url: str) -> str: + """Extract restaurant name from URL.""" + try: + path = url.split('?')[0].rstrip('/') + return path.split('/')[-1].replace('-', ' ').title() + except: + return "Restaurant" + + +# ============================================================================ +# MAIN ANALYSIS FUNCTION +# ============================================================================ + +def analyze_restaurant(url: str, review_count: int): + """Main analysis - calls Modal API.""" + + empty = {} + default_summary = "Run analysis to see performance overview." + default_insight = "Run analysis to see insights." + default_detail = "Select an item to see details." + empty_dropdown = gr.update(choices=[], value=None) + + # Validation + if not url or not url.strip(): + return ( + "โŒ **Error:** Please enter an OpenTable restaurant URL.", + default_summary, None, default_insight, empty_dropdown, default_detail, + default_summary, None, default_insight, empty_dropdown, default_detail, + empty + ) + + url = url.strip() + if "opentable" not in url.lower(): + return ( + "โŒ **Error:** URL must be from OpenTable (e.g., opentable.com/r/restaurant-name)", + default_summary, None, default_insight, empty_dropdown, default_detail, + default_summary, None, default_insight, empty_dropdown, default_detail, + empty + ) + + restaurant_name = extract_restaurant_name(url) + + try: + # Call Modal + response = requests.post( + f"{MODAL_API_URL}/analyze", + json={"url": url, "max_reviews": review_count}, + timeout=1800 + ) + + if response.status_code != 200: + return ( + f"โŒ **API Error ({response.status_code}):** {response.text[:200]}", + default_summary, None, default_insight, empty_dropdown, default_detail, + default_summary, None, default_insight, empty_dropdown, default_detail, + empty + ) + + data = response.json() + + if not data.get("success"): + return ( + f"โŒ **Analysis Failed:** {data.get('error', 'Unknown error')}", + default_summary, None, default_insight, empty_dropdown, default_detail, + default_summary, None, default_insight, empty_dropdown, default_detail, + empty + ) + + # Extract data + menu = data.get('menu_analysis', {}) + aspects = data.get('aspect_analysis', {}) + insights = data.get('insights', {}) + + food_items = menu.get('food_items', []) + drinks = menu.get('drinks', []) + aspect_list = aspects.get('aspects', []) + all_menu = food_items + drinks + + # State + state = { + "menu_analysis": menu, + "aspect_analysis": aspects, + "insights": insights, + "restaurant_name": restaurant_name + } + + # Plain English Summaries + menu_summary = translate_menu_performance(menu, restaurant_name) + aspect_summary = translate_aspect_performance(aspects, restaurant_name) + + # Insights + chef_insights = format_insights(insights.get('chef', {}), 'chef') + manager_insights = format_insights(insights.get('manager', {}), 'manager') + + # Charts + chef_chart = generate_chart(all_menu, f"Menu Item Sentiment") + manager_chart = generate_chart(aspect_list, f"Aspect Sentiment") + + # Dropdowns - use gr.update() for Gradio 6 + chef_choices = [i.get('name', '?') for i in all_menu] + manager_choices = [a.get('name', '?') for a in aspect_list] + + chef_dropdown_update = gr.update(choices=chef_choices, value=None) + manager_dropdown_update = gr.update(choices=manager_choices, value=None) + + # Status + status = f"""โœ… **Analysis Complete for {restaurant_name}!** + +**๐Ÿ“Š Summary:** +โ€ข Reviews analyzed: **{review_count}** +โ€ข Menu items found: **{len(all_menu)}** ({len(food_items)} food, {len(drinks)} drinks) +โ€ข Aspects discovered: **{len(aspect_list)}** + +๐Ÿ‘‡ **Explore the tabs below for detailed insights!** +""" + + return ( + status, + menu_summary, chef_chart, chef_insights, chef_dropdown_update, default_detail, + aspect_summary, manager_chart, manager_insights, manager_dropdown_update, default_detail, + state + ) + + except requests.exceptions.Timeout: + return ( + "โŒ **Timeout:** Request took too long. Try with fewer reviews (20-50).", + default_summary, None, default_insight, empty_dropdown, default_detail, + default_summary, None, default_insight, empty_dropdown, default_detail, + empty + ) + except Exception as e: + return ( + f"โŒ **Error:** {str(e)}", + default_summary, None, default_insight, empty_dropdown, default_detail, + default_summary, None, default_insight, empty_dropdown, default_detail, + empty + ) + + +# ============================================================================ +# DRILL-DOWN FUNCTIONS +# ============================================================================ + +def get_item_detail(item_name: str, state: dict) -> str: + if not item_name: + return "๐Ÿ‘† **Select a menu item** from the dropdown to see detailed customer feedback." + if not state: + return "โš ๏ธ Please analyze a restaurant first." + + menu = state.get("menu_analysis", {}) + for item in menu.get('food_items', []) + menu.get('drinks', []): + if item.get('name', '').lower() == item_name.lower(): + s = item.get('sentiment', 0) + emoji = "๐ŸŸข" if s > 0.3 else "๐ŸŸก" if s > -0.3 else "๐Ÿ”ด" + label = "Positive" if s > 0.3 else "Mixed" if s > -0.3 else "Negative" + + result = f"""### {item_name.title()} {emoji} + +**Sentiment:** {s:+.2f} ({label}) | **Mentions:** {item.get('mention_count', 0)} + +--- + +**What customers say:** +{item.get('summary', 'No summary available.')} + +--- + +**Sample reviews:** +""" + for i, r in enumerate(item.get('related_reviews', [])[:3], 1): + text = r.get('review_text', str(r))[:180] if isinstance(r, dict) else str(r)[:180] + result += f"\n> {i}. \"{text}...\"\n" + return result + + return f"No data found for '{item_name}'" + + +def get_aspect_detail(aspect_name: str, state: dict) -> str: + if not aspect_name: + return "๐Ÿ‘† **Select an aspect** from the dropdown to see detailed analysis." + if not state: + return "โš ๏ธ Please analyze a restaurant first." + + aspects = state.get("aspect_analysis", {}).get('aspects', []) + for aspect in aspects: + if aspect.get('name', '').lower() == aspect_name.lower(): + s = aspect.get('sentiment', 0) + emoji = "๐ŸŸข" if s > 0.3 else "๐ŸŸก" if s > -0.3 else "๐Ÿ”ด" + label = "Positive" if s > 0.3 else "Mixed" if s > -0.3 else "Negative" + + result = f"""### {aspect_name.title()} {emoji} + +**Sentiment:** {s:+.2f} ({label}) | **Mentions:** {aspect.get('mention_count', 0)} + +--- + +**What customers say:** +{aspect.get('summary', 'No summary available.')} + +--- + +**Sample reviews:** +""" + for i, r in enumerate(aspect.get('related_reviews', [])[:3], 1): + text = r.get('review_text', str(r))[:180] if isinstance(r, dict) else str(r)[:180] + result += f"\n> {i}. \"{text}...\"\n" + return result + + return f"No data found for '{aspect_name}'" + + +def answer_question(question: str, state: dict) -> str: + if not question or not question.strip(): + return "โ“ Please type a question above." + if not state: + return "โš ๏ธ Please analyze a restaurant first." + + restaurant = state.get("restaurant_name", "the restaurant") + menu = state.get("menu_analysis", {}) + aspects = state.get("aspect_analysis", {}) + + q = question.lower() + matches = [] + + for item in menu.get('food_items', []) + menu.get('drinks', []): + name = item.get('name', '').lower() + if name in q or any(w in name for w in q.split() if len(w) > 3): + matches.append(item) + + for aspect in aspects.get('aspects', []): + name = aspect.get('name', '').lower() + if name in q or any(w in name for w in q.split() if len(w) > 3): + matches.append(aspect) + + if matches: + answer = f"**Based on reviews of {restaurant}:**\n\n" + for m in matches[:3]: + s = m.get('sentiment', 0) + emoji = "๐ŸŸข" if s > 0.3 else "๐ŸŸก" if s > -0.3 else "๐Ÿ”ด" + answer += f"**{m.get('name', '?').title()}** {emoji} (sentiment: {s:+.2f})\n" + answer += f"{m.get('summary', '')[:250]}...\n\n" + return f"**Q:** {question}\n\n{answer}" + + return f"""**Q:** {question} + +**A:** I couldn't find specific information about that topic. + +๐Ÿ’ก **Try asking about:** +โ€ข Specific dishes (e.g., "How is the salmon?") +โ€ข Service quality (e.g., "What do people say about service?") +โ€ข Ambiance (e.g., "Is it good for dates?") +โ€ข Value (e.g., "Is it worth the price?") +""" + + +# ============================================================================ +# EXAMPLE QUESTIONS +# ============================================================================ + +EXAMPLE_QUESTIONS = [ + "What are the best dishes to order?", + "How is the service quality?", + "Is this restaurant good for a date?", + "What do people say about the ambiance?", + "Is the food worth the price?", + "Any complaints about wait times?", +] + +def use_example_question(example: str) -> str: + return example + + +# ============================================================================ +# GRADIO INTERFACE +# ============================================================================ + +def create_app() -> gr.Blocks: + """Create enhanced Gradio interface.""" + + with gr.Blocks(title="Restaurant Intelligence Agent") as app: + + # ==================== HEADER ==================== + gr.Markdown(""" +# ๐Ÿฝ๏ธ Restaurant Intelligence Agent + +**AI-Powered Review Analysis for Restaurant Owners, Chefs & Managers** + +*Uncover what customers really think โ€” beyond star ratings.* + """) + + gr.Markdown("---") + + # ==================== INPUT SECTION ==================== + gr.Markdown("### ๐Ÿ“ Enter Restaurant Details") + + with gr.Row(): + with gr.Column(scale=5): + url_input = gr.Textbox( + label="OpenTable URL", + placeholder="https://www.opentable.com/r/restaurant-name", + info="Paste the full URL from OpenTable", + max_lines=1 + ) + with gr.Column(scale=1): + review_count = gr.Dropdown( + choices=[20, 50, 100, 200], + value=50, + label="Reviews", + info="More = better insights" + ) + with gr.Column(scale=1): + analyze_btn = gr.Button("๐Ÿš€ Analyze", variant="primary", size="lg") + + # ==================== STATUS ==================== + status_box = gr.Markdown( + value="*Enter a restaurant URL above and click **Analyze** to start. Analysis takes 3-8 minutes.*" + ) + + # Hidden state + analysis_state = gr.State(value={}) + + gr.Markdown("---") + + # ==================== RESULTS TABS ==================== + with gr.Tabs(): + + # ========== CHEF TAB ========== + with gr.Tab("๐Ÿณ Chef Insights"): + + # Plain English Summary + chef_summary = gr.Markdown( + value="*Run analysis to see menu performance overview.*" + ) + + gr.Markdown("---") + + # Chart + Insights side by side + with gr.Row(): + with gr.Column(scale=1): + chef_chart = gr.Image(label="Menu Sentiment Chart", height=380) + with gr.Column(scale=1): + chef_insights = gr.Markdown(value="*AI-generated insights will appear here.*") + + gr.Markdown("---") + + # Drill-down + gr.Markdown("#### ๐Ÿ” Explore Menu Items") + chef_dropdown = gr.Dropdown(label="Select a menu item", choices=[], interactive=True) + chef_detail = gr.Markdown(value="*Select an item above to see what customers say about it.*") + + # ========== MANAGER TAB ========== + with gr.Tab("๐Ÿ‘” Manager Insights"): + + # Plain English Summary + manager_summary = gr.Markdown( + value="*Run analysis to see operations & service overview.*" + ) + + gr.Markdown("---") + + # Chart + Insights + with gr.Row(): + with gr.Column(scale=1): + manager_chart = gr.Image(label="Aspect Sentiment Chart", height=380) + with gr.Column(scale=1): + manager_insights = gr.Markdown(value="*AI-generated insights will appear here.*") + + gr.Markdown("---") + + # Drill-down + gr.Markdown("#### ๐Ÿ” Explore Service Aspects") + manager_dropdown = gr.Dropdown(label="Select an aspect", choices=[], interactive=True) + manager_detail = gr.Markdown(value="*Select an aspect above to see detailed feedback.*") + + # ========== Q&A TAB ========== + with gr.Tab("๐Ÿ’ฌ Ask Questions"): + + gr.Markdown(""" +### Ask anything about the reviews + +Get instant answers based on customer feedback. Try asking about specific dishes, +service quality, ambiance, value, or any other aspect of the dining experience. + """) + + # Example questions + gr.Markdown("**๐Ÿ’ก Try these example questions:**") + with gr.Row(): + for i, q in enumerate(EXAMPLE_QUESTIONS[:3]): + gr.Button(q, size="sm").click( + fn=lambda x=q: x, + outputs=gr.Textbox(visible=False) + ) + + question_input = gr.Textbox( + label="Your Question", + placeholder="e.g., What do customers think about the pasta dishes?", + lines=2 + ) + + with gr.Row(): + ask_btn = gr.Button("๐Ÿ” Ask", variant="primary") + clear_btn = gr.Button("Clear", variant="secondary") + + answer_output = gr.Markdown( + value="*Analyze a restaurant first, then ask questions about the reviews.*" + ) + + clear_btn.click(fn=lambda: ("", ""), outputs=[question_input, answer_output]) + + # ==================== FOOTER ==================== + gr.Markdown("---") + + gr.Markdown(""" +
+ +**Built for** [Anthropic MCP 1st Birthday Hackathon](https://huggingface.co/MCP-1st-Birthday) ๐ŸŽ‚ | +**Track:** Productivity | **By:** Tushar Pingle + +*Powered by Claude AI โ€ข Modal Cloud โ€ข MCP Integration* + +
+ """) + + # ==================== EVENT HANDLERS ==================== + analyze_btn.click( + fn=analyze_restaurant, + inputs=[url_input, review_count], + outputs=[ + status_box, + chef_summary, chef_chart, chef_insights, chef_dropdown, chef_detail, + manager_summary, manager_chart, manager_insights, manager_dropdown, manager_detail, + analysis_state + ] + ) + + chef_dropdown.change( + fn=get_item_detail, + inputs=[chef_dropdown, analysis_state], + outputs=chef_detail + ) + + manager_dropdown.change( + fn=get_aspect_detail, + inputs=[manager_dropdown, analysis_state], + outputs=manager_detail + ) + + ask_btn.click( + fn=answer_question, + inputs=[question_input, analysis_state], + outputs=answer_output + ) + + return app + + +# ============================================================================ +# MAIN +# ============================================================================ + +if __name__ == "__main__": + app = create_app() + app.launch( + server_name="0.0.0.0", + server_port=7860, + share=True, + theme=gr.themes.Soft(primary_hue="orange", secondary_hue="slate") + ) \ No newline at end of file diff --git a/src/ui/gradio_app_local_backup.py b/src/ui/gradio_app_local_backup.py new file mode 100644 index 0000000000000000000000000000000000000000..59353564448bcd3ba958ae3cb740b26a526553b6 --- /dev/null +++ b/src/ui/gradio_app_local_backup.py @@ -0,0 +1,560 @@ +""" +Gradio 6 Interface for Restaurant Intelligence Agent +Hackathon Submission: MCP-1st-Birthday Track 2 - Productivity +""" + +import gradio as gr +from gradio import State +import os +import sys +import json +import ast +import re + +# Add project root to path +project_root = os.path.dirname(os.path.dirname(os.path.dirname(os.path.abspath(__file__)))) +if project_root not in sys.path: + sys.path.insert(0, project_root) + +from src.scrapers.opentable_scraper import scrape_opentable +from src.data_processing import process_reviews, clean_reviews_for_ai +from src.agent.base_agent import RestaurantAnalysisAgent + + +def clean_insight_text(text): + """ + Clean up insight text that may contain list formatting or JSON artifacts. + Handles recommendations with priority/action/reason structure. + + Args: + text: Raw text that might be a list or have brackets/quotes + + Returns: + Clean, formatted text with bullet points + """ + if isinstance(text, list): + # Handle list of dicts (recommendations format) + if text and isinstance(text[0], dict): + cleaned_items = [] + for item in text: + if 'action' in item: + cleaned_items.append(item['action']) + else: + cleaned_items.append(str(item)) + return '\n\n'.join(f"โ€ข {item}" for item in cleaned_items) + # Handle simple list + return '\n\n'.join(f"โ€ข {item}" for item in text) + + elif isinstance(text, str): + text = text.strip() + + # Handle [{'priority': 'high', 'action': '...'}] style formatting + if text.startswith('[{') and text.endswith('}]'): + try: + # Try to parse as Python list of dicts + parsed = ast.literal_eval(text) + if isinstance(parsed, list) and parsed and isinstance(parsed[0], dict): + actions = [item.get('action', str(item)) for item in parsed] + return '\n\n'.join(f"โ€ข {action}" for action in actions) + except: + # If parsing fails, try regex extraction + try: + actions = re.findall(r"'action':\s*'([^']+)'", text) + if actions: + return '\n\n'.join(f"โ€ข {action}" for action in actions) + except: + pass + + # Handle simple list format + if text.startswith('[') and text.endswith(']'): + try: + parsed = ast.literal_eval(text) + if isinstance(parsed, list): + # Handle list of dicts + if parsed and isinstance(parsed[0], dict): + actions = [item.get('action', str(item)) for item in parsed] + return '\n\n'.join(f"โ€ข {action}" for action in actions) + # Handle simple list + return '\n\n'.join(f"โ€ข {item}" for item in parsed) + except: + # Remove brackets and continue processing + text = text.strip('[]') + + # Clean up quotes and convert comma-separated to bullets + text = text.replace('", "', '\nโ€ข ').replace("', '", '\nโ€ข ').strip('"\'') + + # If already has bullets, return as is + if '\nโ€ข ' in text and not text.startswith('โ€ข '): + text = 'โ€ข ' + text + + return text + + return str(text) + + +def analyze_restaurant_interface( + url: str, + review_count: int, + progress=gr.Progress() +): + """ + Main analysis function called by Gradio interface. + + Yields progress updates and final results. + """ + try: + # Validate URL + if not url or "opentable" not in url.lower(): + return ( + "โŒ Error: Please enter a valid OpenTable URL", + None, "Run analysis to see chef insights", [], + None, "Run analysis to see manager insights", [], + "โŒ Invalid URL", "" + ) + + # Phase 1: Scraping + progress(0.1, desc="๐Ÿ“ฅ Scraping reviews from OpenTable...") + yield ( + "๐Ÿ“ฅ Scraping reviews from OpenTable...", + None, "Run analysis to see chef insights", [], + None, "Run analysis to see manager insights", [], + "โณ In progress...", "" + ) + + result = scrape_opentable(url=url, max_reviews=review_count, headless=True) + + if not result['success']: + error_msg = f"โŒ Scraping failed: {result.get('error')}" + yield (error_msg, None, "", [], None, "", [], error_msg, "") + return + + progress(0.2, desc=f"โœ… Scraped {result['total_reviews']} reviews") + yield ( + f"โœ… Scraped {result['total_reviews']} reviews\n\nโš™๏ธ Processing data...", + None, "Run analysis to see chef insights", [], + None, "Run analysis to see manager insights", [], + "โณ In progress...", "" + ) + + # Phase 2: Data Processing + df = process_reviews(result) + review_texts = df['review_text'].dropna().tolist() + review_texts = clean_reviews_for_ai(review_texts, verbose=False) + + progress(0.3, desc="โœ… Data cleaned and ready") + yield ( + f"โœ… Scraped {result['total_reviews']} reviews\nโœ… Data cleaned and ready\n\n๐Ÿค– Running AI analysis...", + None, "Run analysis to see chef insights", [], + None, "Run analysis to see manager insights", [], + "โณ In progress...", "" + ) + + # Phase 3: AI Analysis + # Extract restaurant name from URL more reliably + restaurant_name = url.split('/')[-1].split('?')[0].replace('-', ' ').title() + + print(f"DEBUG: Restaurant name extracted: '{restaurant_name}'") + + agent = RestaurantAnalysisAgent() + + progress(0.4, desc="๐Ÿค– Analyzing menu items and aspects...") + + analysis = agent.analyze_restaurant( + restaurant_url=url, + restaurant_name=restaurant_name, + reviews=review_texts + ) + + if not analysis['success']: + error_msg = f"โŒ Analysis failed: {analysis.get('error')}" + yield (error_msg, None, "", [], None, "", [], error_msg, "") + return + + progress(0.8, desc="โœ… Analysis complete! Preparing results...") + + # Extract results + menu_data = analysis['menu_analysis'] + aspect_data = analysis['aspect_analysis'] + insights = analysis['insights'] + + # Prepare chef data + food_items = menu_data.get('food_items', []) + drinks = menu_data.get('drinks', []) + all_menu_items = food_items + drinks + + chef_dropdown_choices = [item['name'] for item in all_menu_items] + + # Format chef insights with cleaned text + chef_insights_data = insights.get('chef', {}) + if isinstance(chef_insights_data, dict): + summary = clean_insight_text(chef_insights_data.get('summary', 'No summary available')) + strengths = clean_insight_text(chef_insights_data.get('strengths', 'No strengths identified')) + concerns = clean_insight_text(chef_insights_data.get('concerns', 'No concerns identified')) + recommendations = clean_insight_text(chef_insights_data.get('recommendations', 'No recommendations available')) + + chef_insights_text = f"""## ๐Ÿณ Chef Insights + +### Summary: +{summary} + +### โœ… Strengths: +{strengths} + +### โš ๏ธ Concerns: +{concerns} + +### ๐Ÿ’ก Recommendations: +{recommendations}""" + else: + chef_insights_text = clean_insight_text(str(chef_insights_data)) + + # Prepare manager data + aspects = aspect_data.get('aspects', []) + manager_dropdown_choices = [aspect['name'] for aspect in aspects] + + # Format manager insights with cleaned text + manager_insights_data = insights.get('manager', {}) + if isinstance(manager_insights_data, dict): + summary = clean_insight_text(manager_insights_data.get('summary', 'No summary available')) + strengths = clean_insight_text(manager_insights_data.get('strengths', 'No strengths identified')) + concerns = clean_insight_text(manager_insights_data.get('concerns', 'No concerns identified')) + recommendations = clean_insight_text(manager_insights_data.get('recommendations', 'No recommendations available')) + + manager_insights_text = f"""## ๐Ÿ‘” Manager Insights + +### Summary: +{summary} + +### โœ… Strengths: +{strengths} + +### โš ๏ธ Concerns: +{concerns} + +### ๐Ÿ’ก Recommendations: +{recommendations}""" + else: + manager_insights_text = clean_insight_text(str(manager_insights_data)) + + # Get chart paths + chef_chart_path = "outputs/menu_sentiment.png" if os.path.exists("outputs/menu_sentiment.png") else None + manager_chart_path = "outputs/aspect_comparison.png" if os.path.exists("outputs/aspect_comparison.png") else None + + progress(1.0, desc="โœ… Complete!") + + final_progress = f"""โœ… Analysis Complete! + +๐Ÿ“Š Results: +- Menu items found: {len(all_menu_items)} +- Aspects discovered: {len(aspects)} +- Chef insights: โœ… +- Manager insights: โœ… + +๐Ÿ‘‰ Check the tabs below for detailed results!""" + + # Ensure restaurant_name is a clean string for Q&A context + restaurant_context_value = str(restaurant_name).strip() + + print(f"DEBUG: About to yield restaurant_context: '{restaurant_context_value}'") + + yield ( + final_progress, + chef_chart_path, + chef_insights_text, + gr.update(choices=chef_dropdown_choices, value=None), + manager_chart_path, + manager_insights_text, + gr.update(choices=manager_dropdown_choices, value=None), + "โœ… Analysis complete!", + restaurant_context_value # Clean string for Q&A + ) + + except Exception as e: + error_msg = f"โŒ Error: {str(e)}" + import traceback + print(f"DEBUG: Exception occurred:") + print(traceback.format_exc()) + yield (error_msg, None, "", [], None, "", [], error_msg, "") + + +def get_menu_item_summary(item_name: str) -> str: + """Get summary for selected menu item.""" + if not item_name: + return "Please select a menu item" + + try: + # Load menu data + with open('outputs/menu_analysis.json', 'r') as f: + menu_data = json.load(f) + + # Search in food items and drinks + all_items = menu_data.get('food_items', []) + menu_data.get('drinks', []) + + for item in all_items: + if item.get('name', '').lower() == item_name.lower(): + summary = item.get('summary', 'No summary available') + sentiment = item.get('sentiment', 0) + mentions = item.get('mention_count', 0) + + sentiment_emoji = "๐ŸŸข" if sentiment > 0.3 else "๐ŸŸก" if sentiment > -0.3 else "๐Ÿ”ด" + + result = f"""## {item_name.title()} + +{sentiment_emoji} **Sentiment:** {sentiment:+.2f} | **Mentions:** {mentions} + +### Customer Feedback Summary: +{summary} + +### Sample Reviews: +""" + # Add sample reviews + reviews = item.get('related_reviews', [])[:3] + for i, review in enumerate(reviews, 1): + result += f"\n{i}. \"{review.get('review_text', '')[:200]}...\"\n" + + return result + + return f"No data found for '{item_name}'" + + except Exception as e: + return f"Error loading summary: {str(e)}" + + +def get_aspect_summary(aspect_name: str) -> str: + """Get summary for selected aspect.""" + if not aspect_name: + return "Please select an aspect" + + try: + # Load aspect data + with open('outputs/aspect_analysis.json', 'r') as f: + aspect_data = json.load(f) + + aspects = aspect_data.get('aspects', []) + + for aspect in aspects: + if aspect.get('name', '').lower() == aspect_name.lower(): + summary = aspect.get('summary', 'No summary available') + sentiment = aspect.get('sentiment', 0) + mentions = aspect.get('mention_count', 0) + + sentiment_emoji = "๐ŸŸข" if sentiment > 0.3 else "๐ŸŸก" if sentiment > -0.3 else "๐Ÿ”ด" + + result = f"""## {aspect_name.title()} + +{sentiment_emoji} **Sentiment:** {sentiment:+.2f} | **Mentions:** {mentions} + +### Customer Feedback Summary: +{summary} + +### Sample Reviews: +""" + # Add sample reviews + reviews = aspect.get('related_reviews', [])[:3] + for i, review in enumerate(reviews, 1): + result += f"\n{i}. \"{review.get('review_text', '')[:200]}...\"\n" + + return result + + return f"No data found for '{aspect_name}'" + + except Exception as e: + return f"Error loading summary: {str(e)}" + + +def ask_question(question: str, restaurant_context: str) -> str: + """Answer questions about the restaurant using RAG.""" + + # Debug logging + print(f"DEBUG: ask_question called") + print(f"DEBUG: question = '{question}'") + print(f"DEBUG: restaurant_context type = {type(restaurant_context)}") + print(f"DEBUG: restaurant_context value = '{restaurant_context}'") + print(f"DEBUG: restaurant_context repr = {repr(restaurant_context)}") + + if not question or question.strip() == "": + return "โ“ Please enter a question" + + # Check if context is valid + if not restaurant_context or restaurant_context.strip() == "" or restaurant_context in ["โณ In progress...", "โŒ Invalid URL"]: + return "โš ๏ธ Please analyze a restaurant first before asking questions." + + try: + from src.mcp_integrations.query_reviews import query_reviews_direct + print(f"DEBUG: Calling query_reviews_direct with context: '{restaurant_context}'") + answer = query_reviews_direct(restaurant_context, question) + print(f"DEBUG: Got answer: {answer[:100]}...") + return f"**Q:** {question}\n\n**A:** {answer}" + except Exception as e: + error_msg = f"โŒ Error: {str(e)}" + print(f"DEBUG: Error in ask_question: {error_msg}") + import traceback + traceback.print_exc() + return error_msg + + +def create_interface() -> gr.Blocks: + """Create the Gradio interface.""" + + with gr.Blocks(title="Restaurant Intelligence Agent") as demo: + + # Header + gr.Markdown(""" + # ๐Ÿฝ๏ธ Restaurant Intelligence Agent + ### AI-Powered Restaurant Review Analysis + + Analyze customer reviews from OpenTable to get actionable insights for chefs and managers. + Built with Claude AI + MCP + Gradio 6 + """) + + # Input Section + with gr.Row(): + with gr.Column(): + url_input = gr.Textbox( + label="๐Ÿ“ OpenTable Restaurant URL", + placeholder="https://www.opentable.ca/r/restaurant-name", + info="Paste the full OpenTable URL of the restaurant" + ) + + review_count = gr.Dropdown( + choices=[20, 50, 100, 200, 300, 400, 500], + value=100, + label="๐Ÿ“Š Number of Reviews to Analyze", + info="More reviews = better insights but longer processing time (recommended: 100)" + ) + + analyze_btn = gr.Button("๐Ÿš€ Analyze Restaurant", variant="primary", size="lg") + + # Progress Section + progress_box = gr.Textbox( + label="๐Ÿ“Š Analysis Progress", + lines=6, + interactive=False + ) + + status_text = gr.State("") # Use State instead + restaurant_context = gr.State("") # Use State instead + + # Results Tabs + with gr.Tabs(): + + # Chef Tab + with gr.Tab("๐Ÿณ Chef Insights"): + gr.Markdown("### Kitchen Performance & Menu Analysis") + + chef_chart = gr.Image(label="Menu Sentiment Analysis", type="filepath") + + chef_insights = gr.Markdown("Run analysis to see chef insights") + + gr.Markdown("---") + gr.Markdown("### ๐Ÿ” Drill Down: Select a Menu Item") + + chef_dropdown = gr.Dropdown( + choices=[], + label="Select Menu Item", + info="Choose a dish or drink to see detailed customer feedback" + ) + + chef_summary = gr.Markdown("Select a menu item above to see detailed feedback") + + # Manager Tab + with gr.Tab("๐Ÿ‘” Manager Insights"): + gr.Markdown("### Operations & Service Analysis") + + manager_chart = gr.Image(label="Aspect Comparison", type="filepath") + + manager_insights = gr.Markdown("Run analysis to see manager insights") + + gr.Markdown("---") + gr.Markdown("### ๐Ÿ” Drill Down: Select an Aspect") + + manager_dropdown = gr.Dropdown( + choices=[], + label="Select Aspect", + info="Choose an aspect (service, ambience, etc.) to see detailed feedback" + ) + + manager_summary = gr.Markdown("Select an aspect above to see detailed feedback") + + # Q&A Tab + with gr.Tab("๐Ÿ’ฌ Ask Questions"): + gr.Markdown(""" + ### Ask questions about customer reviews + + Use the RAG-powered Q&A system to get specific answers from the review data. + """) + + with gr.Row(): + question_input = gr.Textbox( + label="Your Question", + placeholder="e.g., What do customers say about the atmosphere?", + lines=2 + ) + + ask_btn = gr.Button("Ask", variant="primary") + + answer_output = gr.Markdown("Answers will appear here after you analyze a restaurant and ask a question...") + + # Footer + gr.Markdown(""" + --- + **Built for:** Anthropic MCP 1st Birthday Hackathon 2025 + **Track:** Track 2 - MCP in Action (Productivity) + **Tags:** `mcp-in-action-track-productivity` + """) + + # Connect analyze button + analyze_btn.click( + fn=analyze_restaurant_interface, + inputs=[url_input, review_count], + outputs=[ + progress_box, + chef_chart, + chef_insights, + chef_dropdown, + manager_chart, + manager_insights, + manager_dropdown, + status_text, + restaurant_context + ] + ) + + # Connect dropdowns + chef_dropdown.change( + fn=get_menu_item_summary, + inputs=chef_dropdown, + outputs=chef_summary + ) + + manager_dropdown.change( + fn=get_aspect_summary, + inputs=manager_dropdown, + outputs=manager_summary + ) + + # Connect Q&A + ask_btn.click( + fn=ask_question, + inputs=[question_input, restaurant_context], + outputs=answer_output + ) + + return demo + + +def launch_app(share: bool = False): + """Launch the Gradio app.""" + demo = create_interface() + demo.launch( + share=share, + server_name="0.0.0.0", + theme=gr.themes.Soft( + primary_hue="blue", + secondary_hue="gray", + ) + ) + + +if __name__ == "__main__": + launch_app(share=True) \ No newline at end of file diff --git a/test_aspects.png b/test_aspects.png new file mode 100644 index 0000000000000000000000000000000000000000..ff37bae13c12ace7e083899cf3d2caafe2d84952 --- /dev/null +++ b/test_aspects.png @@ -0,0 +1,3 @@ +version https://git-lfs.github.com/spec/v1 +oid sha256:5aa7a354f70b203509c468c764d7cbdbc9b3c50663744e5100a42c4ac1400223 +size 203396