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--- |
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license: cc-by-nc-4.0 |
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language: |
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- en |
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- ru |
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tags: |
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- audio |
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- real world audio |
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- multilingual |
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- call center |
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- contact center |
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--- |
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# Russian Speech Recognition Dataset - 1,000+ Hours Call Center |
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1,000+ hours of real-world Russian call center audio with transcripts. Train speech recognition, sentiment analysis, and customer support AI models on authentic telephone conversations |
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## Dataset Summary |
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## Key Features |
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✅ **1,000+ hours** of inbound & outbound calls |
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✅ **100% Russian** telephone conversations |
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✅ **Real-world audio** - no synthetic data |
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✅ **Full transcripts** in Russian and in English |
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### Full version of dataset is availible for commercial usage - leave a request on our website [Axonlabs ](https://axonlabs.pro/?utm_source=hugging-face&utm_medium=cpc&utm_campaign=profile&utm_content=profile_link)to purchase the dataset 💰 |
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## Audio Specifications |
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- **Format:** Single-channel (mono) telephone speech |
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- **Sample rate:** 8,000 Hz |
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- **Quality:** Real-world call center environment |
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- **Annotations:** Automatic (machine-generated) speaker role labels (Agent/Customer) |
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### Real-world Russian call center recordings for: |
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- **Speech Recognition & Audio Transcription** (telephone quality, 8kHz) |
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- **Sentiment Analysis** from customer service dialogs |
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- **Conversation Analytics** (intent detection, topic classification) |
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- **Speaker Diarization** (Agent/Customer roles) |
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- **Dialog Summarization** for QA and CRM automation |
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## Dataset Composition |
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### Domains |
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- **Customer Support:** Technical issues, product questions, troubleshooting |
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- **Sales:** Product inquiries, upselling, cross-selling |
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- **Billing/Account:** Payment issues, account management, billing questions |
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- **Finance:** Account management, financial services |
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- **Pharma:** Healthcare-related customer service |
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### Call Types |
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- **Inbound:** Customer-initiated calls |
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- **Outbound:** Agent-initiated calls |
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### Speaker Roles |
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All recordings include role annotations: |
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- **Agent:** Call center representative |
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- **Customer:** End user |
